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Skillful Application Manager resume
Proud military veteran with over 10 years of highly-accomplished and diversified managerial experience in the Banking/Financial Industry. Decisive, action-oriented and results-driven professional that has a proven record of providing exceptional leadership in the execution of project deliverables to improve organizational processes and efficiencies.
Contact past due customers and execute established procedures for the successful resolution of non-performing accounts, adhering to applicable investor guidelines, requirements and regulations.
Negotiate deliquency resolution by balancing the financial risks/rewards to the bank working with and meeting the needs of the customer.
Avaya Proactive Contact Dialing System Administrator. Managed the daily set up of strategic outbound calling campaigns based on portfolio delinquency statistics and agency guidelines.
Oversee all activities necessary for evaluating the borrower for all in house (proprietary) loss mitigation workout options, such as; government programs (i.e. HAMP,HAFA,UP), non-foreclosure liquidation options (Short Sale, Deed in Lieu) and foreclosure.
Played a vital role in the implementation of organizational policy and procedures/Key Performace Indicators (KPI) metrics to effectively manage default cash transactions including, but not limited to, bankruptcy, foreclosure loan reinstatements/stipulations, corporate advances, as well as suspense account transactions.
Managed a project and small team that was responsible for simplifying labor intensive tasks to reduce redundancies, and facilitate the re-allocation of over $2M in suspense account transactions.
Managed the daily application/returns of funds recieved for non-performing assets based on investor guidelines and account history.
Electronic Default Reporting Manager, 05/2016 to Current BankUnited, N.A. – Miami Lakes, FL
Served as the Default SME Lead for the organizational implementation of government-sponsored entity (GSE) servicing, specifically Fannie Mae and Freddie Mac.
Ensure timely and prudent reporting of all (GSE) loans in accordance with GSE guidelines and client/investor guidelines, respectively.
Design, and implement appropriate control reports to verify accuracy and completion of default reporting to investors, and insurers.
Meet weekly with Senior Management to review reporting and performance trends.
Consistently rank in the top 1% scorecard percentile for both FNMA and FHLMC MSR servicers scorecard.
Default Manager, 2011 to Current BankUnited, N.A. – Miami Lakes, FL
Manage a Collection and Loss Mitigation Single Point of Contact (SPOC) team responsible for resolving delinquencies on a mortgage portfolio of over $1B in distressed assets.
Design, initiate, and implement comprehensive control reporting to ensure policies, procedures, timelines, and external compliance requirements are adhered to and achieved timely.
Monitor, manage, and provide reporting to Senior Management on key indicators in an effort to measure department performance, and mitigate operational risks.
Serve as department Subject Matter Expert (SME) during organizational strategic planning sessions, offering suggestions for ongoing development and implementation of processes and procedures for continuous improvement efforts.
Bachelor of Science: Business Management, 2014 Nova Southeastern University - Davie, FL
Honorably discharged from United States Coast Guard after 7 years of service.
BankUnited Mortgage Services Employee of the Month- October 2012