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Skillful Application Manager resume

Joshua Soto
Professional Summary
Proud military veteran with over 10 years of highly-accomplished and diversified managerial experience in the Banking/Financial Industry. Decisive, action-oriented and results-driven professional that has a proven record of providing exceptional leadership in the execution of project deliverables to improve organizational processes and efficiencies.
  • Client Relationship Management
  • Team Building & Leadership
  • Employee Development
  • Regulatory Compliance
  • Portfolio Management
  • Procedure Development
  • Analytical Reporting
  • Change Management
  • Mortgage Servicing
  • Risk Management
  • Project Planning and Development
  • ​Strong Problem Solver
Work History
Collector/Loss Mitigation Relationship Manager, 08/2007 to 02/2011
BankUnited, N.A. Miami Lakes, FL

  • Contact past due customers and execute established procedures for the successful resolution of non-performing accounts, adhering to applicable investor guidelines, requirements and regulations.
  • Negotiate deliquency resolution by balancing the financial risks/rewards to the bank working with and meeting the needs of the customer.
  • Avaya Proactive Contact Dialing System Administrator. Managed the daily set up of strategic outbound calling campaigns based on portfolio delinquency statistics and agency guidelines.
  • Oversee all activities necessary for evaluating the borrower for all in house (proprietary) loss mitigation workout options, such as; government programs (i.e. HAMP,HAFA,UP), non-foreclosure liquidation options (Short Sale, Deed in Lieu) and foreclosure.


Default Cash Application Manager, 02/2011 to 10/2011
BankUnited Miami Lakes, FL
  • Played a vital role in the implementation of organizational policy and procedures/Key Performace Indicators (KPI) metrics to effectively manage default cash transactions including, but not limited to, bankruptcy, foreclosure  loan reinstatements/stipulations, corporate advances, as well as suspense account transactions.  
  • Managed a project and small team that was responsible for simplifying labor intensive tasks to reduce redundancies, and facilitate the re-allocation of over $2M in suspense account transactions.
  • Managed the daily application/returns of funds recieved for non-performing assets based on investor guidelines and account history.
Electronic Default Reporting Manager, 05/2016 to Current
BankUnited, N.A. Miami Lakes, FL
  • Served as the Default SME Lead for the organizational implementation of government-sponsored entity (GSE) servicing, specifically Fannie Mae and Freddie Mac.
  • Ensure timely and prudent reporting of all (GSE) loans in accordance with GSE guidelines and client/investor guidelines, respectively. 
  • Design, and implement appropriate control reports to verify accuracy and completion of default reporting to investors, and insurers.
  • Meet weekly with Senior Management to review reporting and performance trends.
  • Consistently rank in the top 1% scorecard percentile for both FNMA and FHLMC MSR servicers scorecard.
Default Manager, 2011 to Current
BankUnited, N.A. Miami Lakes, FL
  • Manage a Collection and Loss Mitigation Single Point of Contact (SPOC) team responsible for resolving delinquencies on a mortgage portfolio of over $1B in distressed assets.
  • Design, initiate, and implement comprehensive control reporting to ensure policies, procedures, timelines, and external compliance requirements are adhered to and achieved timely.
  • Monitor, manage, and provide reporting to Senior Management on key indicators in an effort to measure department performance, and mitigate operational risks.
  • Serve as department Subject Matter Expert (SME) during organizational strategic planning sessions, offering suggestions for ongoing development and implementation of processes and procedures for continuous improvement efforts.
Bachelor of Science: Business Management, 2014
Nova Southeastern University - Davie, FL
  • Honorably discharged from United States Coast Guard after 7 years of service.
  • BankUnited Mortgage Services Employee of the Month- October 2012
  • BankUnited Chairman's MVP Award- May 2012
  • BankUnited Residential Lending Best Ex Club- 2014

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