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Summary
Industrious, customer oriented individual with over 4 years experience with commercial HVAC/Refrigeration maintenance and installation. Self-starter with exceptional leadership skills.
Skills
  • Walk-in Boxes (coolers/freezers) 
  • Condenser/Compressor Installation, Repair and Service
  • Evaporators/Thermostats Installation, Repair and Service
  • Testing and Measuring
  • Electrical 
  • Plumbing
  • Time Management
  • Servicing and Repair
  • Blueprints/Diagrams
Experience
05/2013 to Current
HVAC/R Technician William Refrigeration New Brunswick, NJ
  • Install compressors, evaporators, motors, ducts, and piping as well as mechanical/electrical controls; read and interpret blueprints/diagrams.
  • Troubleshoot breakdowns and repair malfunctioning HVAC systems and components; utilize measuring and testing instruments.
  • Demonstrated exceptional time management skills; organized and prioritized high volume of work orders to ensure maximum quality and service to customers.
  • Routinely worked overtime, weekends, and holidays to ensure complete customer satisfaction.
12/2010 to 04/2013
Broadband Technician Digicel Jamaica Kingston, Jamaica
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools Installs or maintains cable, Internet and telephone services delivered to a client's home or business.
Education and Training
2008
Computer Aided Drafting and Design Kaiser University Fort Lauderdale, FL, Jamaica
2006
High School Diploma: Construction Technology Browns Town C/C St Ann Jamaica
This resume is created in 7 minutes.
Professional Summary
Certified Ethical Hacker with experience and expertise in architecting, integrating, and troubleshooting information systems. I will help your organization assess and detect information system vulnerabilities, while developing detailed solutions to mitigate or eliminate those threats.
Skills
  • Information Security, Cybersecurity & Systems Integration
  • Security Operations Center (SOC) Operations
  • System Design and Architecture
  • Cyber Incident Response
  • Strong Oral and Written Communication
  • Systems Development Life Cycle (SDLC)
  • STiG / IAVA ComplianceRisk
  • Platforms: Windows 7/8/8.1/10, Windows Server, Linux (Red Hat, Ubuntu), VMWare, Hyper-V, Novell Netware, OS/2, UNIX
  • Languages: HTML/HTML 5, Java, JavaScript, PHP, CSS, Bash, Perl, PowerShell, Security + CEMicrosoft Windows 7: MCP, MCSA, MCITP
  • Management Framework (RMF)
  • Applications: ArcSight, Splunk, Snort, McAfee IDS, NetScout, BMC/Remedy, Citrix VDI, Microsoft SCCM and SCOM, HBSS, ACAS, IIS, Apache, BIND, Active Directory, SAMBA, Microsoft DNS, NetMRI, IPSonar, Group Policy, Active Directory, Centrify, IBM Maximo, Eaton Foreseer, Siemens Insight, NetBackup, Microsoft Office, HP OpenView / NNMI
  • Networking: Novell, Cisco routers, switches, and firewalls, Juniper switches, VoIP, Palo Alto firewalls, TACACS, NetScaler, NetScout, FireEye, Bluecoat proxy and SSL visibility, Cisco ACS
Work History
Cybersecurity Engineer 01/2017 to Current
Northrop Grumman (DOD Missile Defense Agency)
  • Supervised the deployment of ArcSight throughout ten different domains on two different classification levels as Missile Defense Agency (MDA) Subject Matter Expert.
  • Communicated with senior government officials within MDA.
  • Developed MDA Enterprise Infrastructure mitigation plans as a result of threat analysis.
  • Designed an SIEM architecture that would allow for data segregation between different MDA networks while reporting all required data to the CSSP.
  • Appointed by the government to participate in the Managing Cyber Risks to Facility-Related Control Systems Working Group.
IT Engineer 11/2015 to 01/2017
Northrop Grumman (DOD Missile Defense Agency)
  • Maintained a Microsoft Windows Active Directory Domain running Windows 2008 R2 / 2012 R2 HP servers, Windows 7 / 10 workstations, and Cisco network components in accordance with established RCVM processes. 
  • Subject Matter Expert in cybersecurity within JRDC Infrastructure as well as SCADA within MDA.
  • Selected by JRDC leadership to participate in the JRDC Cybersecurity Integrated Product Team.
  • Led the DCS / FILAN Integrated Product Team as appointed by JRDC leadership.
  • Integrated HBSS and ACAS into a SCADA ISOLAN environment.
Windows Client Support Administrator III 01/2015 to 11/2015
Northrop Grumman (DOD Missile Defense Agency)
  • Provided Tier III global support for the DOD MDA to troubleshoot issues and resolve cybersecurity compliance violations.
  • Automated daily tasks and software installations using PowerShell.
  • Supervised and mentored 10 subordinates.
  • Ensured workstation compliance and software installations using Microsoft System Center (SCCM) 2012.
IT Analyst 11/2013 to 01/2015
STEM International (US Army Chemical Materials Activity)
  • Provided Tier IV support in support of the demilitarization of stored chemical weapons at Pueblo Chemical Depot.
  • Planned and implemented network security, including maintaining firewalls, configuring VPNs, managing host security, file permissions, file system integrity, and adding and deleting users and computers.
  • Fielded Microsoft System Center (SCCM) 2012 on a domain based network.
  • Developed and maintained system configurations for over 300 Windows based workstations.
Logistics and Readiness Non-Commisioned Officer 10/2002 to 12/2012
United States Army
  • Planned, implemented, and supervised transportation and other logistical requirements for multiple Army units throughout the globe.
  • Utilized and developed transportation technologies to assist with the real-time tracking of over $900 million of Army equipment and over 10,000 Soldiers and civilians.
  • Developed and implemented multiple software applications to assist in the management of $50 million of Army equipment and personnel.
  • Supervised 25+ Soldiers on numerous occasions.
  • Recognized by multiple General Officers for superior performance.
Broadband Technician 09/2000 to 10/2002
Groupware International
  • Integrated internet connection into existing LAN / PC environments.
  • Worked with multiple operating systems to include Microsoft Windows, DOS, Macintosh, Novell Netware, and multiple distributions of Linux in both server and workstation environments.
  • Designed and installed LAN infrastructures to properly distribute the high-speed internet service to multiple workstations.
Tier II Technician 02/1999 to 09/2000
Convergys Corporation
  • Provided escalated technical support to customers of Gateway, Dell, and Seiko Instruments.
  • Recognized by corporate staff at Seiko Instruments USA for superior performance.
  • Developed and implemented SQL database with web access to store issues and customer information for analysis.
IT Consultant 07/1997 to 10/2002
Independent Contractor
  • Contracted for numerous local businesses providing them with 24 hour on call service to support all IT systems in their business.
  • Planned, designed, developed, and integrated over 25 distinct LAN/WAN infrastructures and POS systems.
  • Adapted existing IT systems to fulfill modern requirements. Monitored IT infrastructure to ensure 100% up-time.
  • Established web presence by developing web sites and other unique online environments.
  • Local area SME for ProBoard, Desqview, and OS/2 and other BBS related applications.
Education
Master of Science: Cybersecurity and Information Assurance Western Governors University -
Bachelor of Science: Information Technology Colorado Technical University -
Certifications
  • DOD: 8570 IAT Level III Certified, IAM Level I Certified, CSSP Analyst, CSSP Auditor, CSSP Incident Responder, CSSP Infrastructure Support
  • SANS:  GICSP (Global Industrial Cyber Security Professional), GCIH (GIAC Certified Incident Handler)
  • EC-Council: CEH (Certified Ethical Hacker)
This resume is created in 7 minutes.
Summary

In my previous professions I have gained many skills in my experience as a Security Officer, Detention Officer, and consumer service employee. I am driven, disciplined, dependable, committed, hands-on, and hardworking all while maintaining an energetic and positive attitude. I strive to be an accomplished employee and share the enthusiasm of the company. As a self-motivated individual I keep focus on any task assigned to me and not afraid to take initiative. As a Detention Officer I have gained experience to where I have been placed as a second-in-command officer assisting my detention sergeant. When my sergeant is absent I take on the role as the supervisor.

Highlights
  • Sufficient in Windows Excel,  Word and Apple applications.

  • File maintenance and detailed shift documentation.

  • Excellent in report writing

  • Works well under pressure

  • Excellent problem solver

  • Have been second-in-command. Supervisory position.
Experience
09/2017 to 01/2018
Authorized Retailer (seasonal rep) AT&T Authorized Retail Big Spring , TX
As an authorized retailer we provided customers entertainment, high speed internet, and cellular phones. Along with providing products we educate customers on navigating, troubleshooting, and access features on their cellular devices. The goal of the representative is to establish a rapport with customers to execute sales to raise gross profit for the store while providing needs for the customer. Duties include but not limited to:
 
 - Providing customers with knowledge of billing, data usage, and monthly plans.
 - Upgrading customers cellular phones with brands such as iphone, Samsung, LG, and Moto.
 - Sales in entertainment and high speed internet.
 - Educating customers on current deals on Direct TV, cellular purchases, and accessory bundles.
 - Generating installment plans, data plans, bundle discounts, and insurance plans. 
 - File insurance claims on damages, lost, or stolen devices.
 - Log in store inventory. 
 - Open new cellular accounts. 
 - Activating and deactivating cellular and wifi devices.
 - Assisted customers with bill pay.  
 
06/2015 to Current
Detention Officer Howard County Detention Center Big Spring, TX
As a Detention Officer I supervised and performed tasks involving with correctional treatment, supervision, and custody of inmates. My primary responsibility is guiding inmate conduct, supervise work details, carry out plans for the correctional treatment and modifications of attitudes of inmates, instructing and counseling inmates on institutional and personal problems while ensuring custody safety and well being of inmates.
-Studied and applied Policies and Procedures
-Logged-in inmate property when inmates enter the facility (money, jewelry, extra clothing, accessories)
-Entered inmate personal information and offense charge in computers
-Inmate release
-Gave inmate charge and bond amount information to Bail Bond Companies 
-Organized paper work and logged in daily activities such as 
 Headcount Recreation Inmate booking
 Inmate release
 Inmate visitation 
 Inmate laundry 
 Inmate mail 
 Inmate medication
-Wright and review officer incident reports 
-Cell searches, shakedowns, pat downs
-Chain-up inmates for court, cell movement, and transports 
-Transported inmates to other correctional facilities 
-Inmate and Officer Relations (communication, problem solving)
-Surveillance and radio communication
-Serve breakfast, lunch, and dinner to inmates 
-Maintained security and safety of inmates, officers, and public 
 
Training
 
Basic Taser and O.C. pepper spray training
Weapon Retention, use of force, and defense tactics
Texas Commission of Jail standards (jail school) 
Mental Health and Mental Retardation Basic Firearms training
12/2014 to 06/2015
Safety Response Team Officer Big Spring State Hospital Big Spring, TX
Safety Response Team officers are responsible for the safety and well being of customers and staff of the entire campus. The hospital services mentally ill patients both civil and forensic. Duties of the officer include but not limited to:
 
- Campus patrol in marked Security vehicle
 - Respond to units reference to medical emergencies, patient to patient assault, patient to staff assault, suspicious activities and persons on campus.
 - Building and housing unit checks
 - Incident report writing and filing with Big Spring Police Department or Safety Team Supervisor.
 - Use of camera system to review incidents of patients and staff.
 - Report to unit Nurses and Doctors as needed.
 - Escort of patients, family members, and staff to housing units. 
10/2014 to 11/2014
Correctional Officer Federal Correctional Institute Big Spring, Texas
As a Correctional Officer I supervised confined inmates serving long sentences while maintaining security and safety of the facility. Duties included
-Fence alarm checks
-Inmate pat down and bunk searches
-Enforce facility policy 
-Wrote and reviewed incident reports
-Monitor inmate movement on the compound
-Inmate Headcount
08/2014 to 10/2014
Safety Response Team Officer Big Spring State Hospital Big Spring, Texas
Safety Response Team officers are responsible for the safety and well being of customers and staff of the entire campus. The hospital services mentally ill patients both civil and forensic. Duties of the officer include but not limited to: 
- Campus patrol in marked Security vehicle 
- Respond to units reference to medical emergencies, patient to patient assault, patient to staff assault, suspicious activities and persons on campus. 
- Building and housing unit checks 
- Incident report writing and filing with Big Spring Police Department or Safety Team Supervisor. 
- Use of camera system to review incidents of patients and staff. 
- Report to unit Nurses and Doctors as needed. 
- Escort of patients, family members, and staff to housing units. 
05/2011 to 08/2014
Detention Officer Howard County Detention Center Big Spring, TX

As a Detention Officer I supervised and performed work concerned with correctional treatment, supervision, and custody of inmates. My primary responsibility is guiding inmate conduct, supervise work details, carry out plans for the correctional treatment and modifications of attitudes of inmates, instructing and counseling inmates on institutional and personal problems while ensuring custody safety and well being of inmates.


-Studied and applied Policies and Procedures

-Logged-in inmate property when inmates enter the facility (money, jewelry, extra

clothing, accessories)

-Entered inmate personal information and offense charge in computers

-Inmate release

-Gave inmate charge and bond amount information to Bail Bond Companies

-Organized paper work and logged in daily activities such as

Headcount

Recreation

Inmate booking

Inmate release

Inmate visitation

Inmate laundry

Inmate mail

Inmate medication

-Wright and review officer incident reports

-Cell searches, shakedowns, pat downs

-Chain-up inmates for court, cell movement, and transports

-Transported inmates to other correctional facilities

-Inmate and Officer Relations (communication, problem solving)

-Surveillance and radio communication

-Serve breakfast, lunch, and dinner to inmates

-Maintained security and safety of inmates, officers, and public


Training


Basic Taser and O.C. pepper spray training

Weapon Retention, use of force, and defense tactics

Texas Commission of Jail standards (jail school)

Mental Health and Mental Retardation

Basic Firearms training

02/2011 to 03/2011
Broadband Technician Suddenlink Communications Big Spring, TX
Broadband Technicians are responsible for jobs in the field relating installations and maintenance of cable, telephone, and internet in homes and businesses. Duties include:
 
 - Drove company vehicle to work locations.
 - Installing DVRs, internet modems, and telephone lines.
 - Television cable disconnects and reconnects.
 - Collected service hardware from homes no longer needing service.
 - Troubleshoot cable DVRs. 
 - Documented inventory.
 - Deliver and receive service hardware from warehouses. 
 
Education
2014
Basic Audio Engineering The Recording Connection Midland, TX, USA
6 month internship at MudRock Recording Studio for music production and engineering.
-Microphone placement
-Digital Audio Workstations (music software)
-Operating audio interfaces, console, and analog gear
-Engage with clients on vision of production goal

2012
Business Howard College Big Spring, TX, USA

- Math Essentials Fall 2010

- Government

- Human Relations Fall 2012

- Principles in Marketing

- Principles in Business

13 Hours of College

2010
High School Diploma: Basics Big Spring High School Big Spring, TX, USA
This resume is created in 7 minutes.
Summary

To obtain a full-time position within an organization that can benefit from several years of progressive operations and management experience.

Highlights
  • Microsoft Office: Excel, PowerPoint, Word, Outlook
  • U.S. Clearance Type: Secret
  • Inventory control
  • Supervision and training
  • Calm under pressure
  • Purchasing ability

  • Computer-savvy
  • Defect tracking
  • Multi-tasker
  • Safety-conscious
  • Determined
  • Adaptable
  • Shipping and receiving
Skills

Cash Register, Directing, Documentation, E-mail, Fax, Human Resource Manager, Insurance, Inventory, Inventory Management, Managing, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Word, Works, Processes Selling, Sales, Supervisor, Phone, Transportation, Troubleshooting, Typing,

Accomplishments
  • Contracting Officers Representative - Resident Course Contracting Officers Representatives in a Contingency Environment - CLC206 Overview of Acquisition Ethics - CLM003 Online Training for Contracting Officers Representative (COR) - CLC222 Combating Trafficking in Persons Course.
  • Recorded numbers of units handled and moved, using daily production sheets or work tickets.
  • Served as key contributing member to Leadership team.
  • Assembled product containers and crates.
Experience
08/2014 to Current
Packaging Specialist Supervisor McLane - Temple, TX

Maintained and enforced a safe and clean working environment at all times. Supervise employees and make sure the packaging is done right. Keep employees up to date on any packaging changes. Minimize damages. Create spreadsheets for tracking packaging supplies, changes and cost. Handle all packaging needs.

07/2008 to 09/2015
Transportation Management Coordinator US Army - St. Louis, MO

Advises military and DOD civilians of their entitlements for shipment of personal property and passenger travel and prepares the necessary documentation. Requests and coordinates transport capability to meet a movement mission. Marks and labels cargo and freight shipments in accordance with regulatory requirements. Documents and inventories freight, cargo, and material shipments of all types; operates automated data terminal equipment to prepare movement documentation or related correspondence. Arranges documentation and reports for follow-up or response to tracer actions. Prepares transportation movements documents and related forms for the type of shipment and mode of travel. Performs office duties such as posting regulations, files maintenance, and routine office correspondence.

02/2014 to 09/2014
Selector III McLane - Temple, TX

Select and carefully package products to fulfill customers orders.

06/2011 to 09/2011
Broadband Technician Charter Communications - Edwardsville, IL

Perform basic installations, disconnects and service changes for residential customers. Perform basic troubleshooting and repair for services from tap to customer premises equipment. (CPE).

03/2006 to 02/2008
Billing Specialist/Manager American Medical Equipment, Inc - Highland, IL

Responsible for collecting, posting and managing account payments.

Responsible for submitting claims and following up with insurance companies.Handling and overseeing all the day-to-day processes that are carried out in the store, manages the product inventory, salespersons, goods for display, sales, etc. Selling of Durable Medical Equipment, lots of interaction with customers. Proficient in Microsoft Word, Works, Excel, and Power Point.

09/2005 to 01/2006
Customer Service Rep PFD Supply - IL

Respond to customer inquiries and problems by providing information or directing. Requests to others who can supply the necessary information or service. Working with phone, fax, or e-mail.

04/2003 to 03/2005
Stockman/Sales Associate Hobby Lobby - Fairview Heights, IL

Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

Compare merchandise invoices to items actually received to ensure that shipments are correct. Take inventory or examine merchandise to identify items to be reordered or replenished. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

Education
1999
High School Diploma: General Education Desert High School - Edwards, CA
Military Training: Transportation and Logistics United States Army School of Transportation - Eustis, VA