Call Center Trainer resume examples

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Skillful Call Center Trainer resume

Nicole Kenock
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills
  • High customer service standards
  • Telecommunications knowledge
  • Strong problem solving ability
  • Dedicated to process improvement
Accomplishments
Recognized for outstanding customer service. Multi-tasking
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Experience
WHATABURGER February 2017 to April 2017 Cashier
Longview, TX
PDQ TEMPORARIES- RANGERS STADIUM August 2016 to December 2016 Cahier, Waitress
Ft Worth-Arlington, TX
GUNNS DRY CLEANERS August 2016 to December 2016 Linen Crew
Ft Worth, TX
STATEWIDE APPEAL April 2016 to June 2016 Call Center Representative
Denton, TX
Education and Training
Frankston High School High School Diploma Frankston, TX
Tyler Junior College Tyler, TX
TABC Certified Expires 2018
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Popular Call Center Trainer resume designs

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Job-winning Call Center Trainer resume

Breanna Williamson
Professional Summary

A committed and well motivated individual who aspires to hold a position where I will be able to interact with customers on a daily basis. Being able to offer concise and polite assistance in a phone conversation. Highly articulate and having a clear friendly voice. Currently looking for an exciting opportunity in a customer focused environment, where I will be able to deliver a high-quality service and support my employers vision.

Skills
  • Excellent customer service
  • Goal-oriented
  • Detail-oriented
  • Room for growth
  • Determined
  • Constantly growing and learning
  • Hard working
  • Creativity
  • Empathy
  • Willing to Assist
  • Social Skills
Work History
01/2018 to Current
Cap 1 Associate Walmart Supercenter Rio Rancho, NM

Supervisor: Sergio

Phone: 5057714867

  • Master customers questions, needs, and concerns
  • Keeping a positive attitude and a smile daily
  • Receives and stocks merchandise throughout the facility and organizes and maintains the back room by following company safety, cleaning, and operating procedures
  • Asking for feedback and using that to help the next customer
  • Maintains inventory accuracy for the facility by binning and picking merchandise; utilizing the inventory management system; completing bin audits; working inventory exceptions; correcting shelf capacities.
  • Provides customer service by acknowledging the customer; identifying customer needs; locating merchandise; resolving customer issues and concerns; while maintaining a safe shopping environment.
  • Located and picked merchandise weighing up to 50 pounds to fulfill numerous daily customer orders.
  • Ability to multi-task in a fast-paced environment
  • Strong work ethic and very determined in my position
06/2018 to 05/2019
Call Center Representative Safelite Solutions Rio Rancho, NM

Supervisor: Jasmine 

Phone: 5053822231

  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers on product and service details and information.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement. 
06/2017 to 01/2018
Cashier/ Sales Associate Famous Footwear Rio Rancho, NM

Supervisor: Annayssa Perez 

Phone: (505)-930-0005

  • Greeted customers and provided excellent customer service
  • Stayed current on available products, store promotions and customer service policies to better assist with any need.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
11/2015 to 06/2017
Assistant Manager Domino's Pizza Rio Rancho, NM

Supervisor: Christopher 

Phone: 5054005558

  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Handled customers concerns and complaint over the phone and in store 
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
08/2016 to 12/2016
Dental Assistant Student Intern New Mexico Community Dental Albuquerque, NM

Supervisor: Bonny, Dr. Jackson

Phone: 5059747099

  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Documented patients' dental health information, medical history and vital signs.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
  • Explained treatment procedures and instructed patients on home care guidelines.
01/2016 to 05/2016
Dental Assistant Student Intern Comfort Dental Albuquerque, NM

Dentists: Dr. Nathan Horton, Dr. Mike Millburn and Dr. Brad Copple

Phone: 5058722772

  • Kept work areas clean, sanitized and organized to minimize infection risk.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared patient X-rays and images for review by dentist.
  • Prepared dental rooms and materials.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Accurately entered patient clinical data into computer to update charts.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Cleaned and sterilized instruments between patients to protect from infection risks.
Education
2016
Associate of Applied Science : Integrated Studies
Central New Mexico Community College - Albuquerque, NM
Certificate : Health, Wellness, and Public Safety Central New Mexico Community College - Albuquerque, NM
Certificate : Dental Assisting Central New Mexico Community College - Rio Rancho, NM
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Top Call Center Trainer skills

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Experienced Call Center Trainer resume

Cody Howes
Summary

Customer Service Manager with experience in customer relations, people leadership, and process innovation. Educated in management, communications, emotional sensitivity and computer operations.

Skills
  • Learner
  • Ideation
  • Communication
  • Strategic
  • Adaptability
  • Microsoft Office 
  • ​Novice LEAN Project Manager
  • Time management
  • Project management
  • Data analysis
Education
2023
Bachelor of Science: Computer Science Columbus State Community College Columbus, OH, United States
Experience
05/2016 to Current
CSE Account manager Discover Financial Services New Albany, OH
  • •Demonstrate mastery of customer service by maintaining high results.
  • •Restore customer relations by providing powerful alternative solutions or initiating dispute claims.  
  • Assisted with staff training & development of new agents as a peer mentor, ambassador, and participant of the coach pool.
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
  • Developed cultural improvements to assist with driving an increase in stats.
09/2015 to 05/2016
Certified Trainer Panera Bread Bexely, OH
  • Cross-train and council new associates on Panera Bread culture and policy.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
06/2012 to 01/2015
Web Design & Conceptual Artist Self Employed Reynoldsburg, OH
  • Conceptualized, planned and executed original designs for a wide range of website properties.
  • Optimized and designed usable interfaces for customer applications.
  • Managed contracts to identify and create customized designs to meet customer requirements
10/2011 to 05/2012
Assistant to HR The Durable Slate company Columbus, OH
  • Interviewed, hired and trained new customer service representatives.
  • Served as the main liaison between employees and management.
  • Improved service quality and increased sales by developing a strong group of employees to exceed in their roles within the company.
  • Resolved customer questions, issues and complaints.
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