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Professional Summary

Customer service representative with expertise providing customer support in high call volume environments with exceptional computer aptitude and telephone etiquette. Customer care advocate who also handles in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Skills
  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • A great listener
  • Keeping my promises
  • Performing excellent under pressure
  • Great computer skills
  • Friendly and compassionate
  • Good with time management
Work History
06/2019 to Current
Quality Assurance Specialist WeGoLook LLC Oklahoma City, OK
  • Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
  • Assisted Lookers with instructions from the client to ensure the requested information was delivered correctly.
  • Cross trained in different departments.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
11/2018 to 06/2019
Delinquency Associate MidFirst Bank Oklahoma City, OK

.

  • Persistently reached out to customers with extremely past due accounts to seek a plan to bring account current.
  • Counseled debtors on payment options and arranged installment agreements.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
11/2017 to 11/2018
Cashier/Receptionist Seth Wadley Auto Group Pauls Valley, OK
  • Upheld high standards of accounting accuracy, quickly and accurately counting drawers at start and end of each shift.
  • Coordinated with other employees to help customers.
  • Worked to solve problems and handle customer complaints.
  • Scheduling appointments for all vehicle service needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Received and routed business correspondence to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
04/2017 to 11/2018
BDC Representative David Stanley Chrysler Jeep Dodge RAM Fiat Midwest City, OK
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Scheduling appointment
  • Answered and quickly redirected numerous calls everyday.
  • Directed guests and routed deliveries and courier services.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
06/2014 to 04/2017
Member Service Representative Tinker Federal Credit Union 4140 W I-40, Oklahoma City, OK 73108
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
01/2012 to 06/2014
Call Center Representative Mazzio's Call Center 2065 N. Shields Blvd, Moore, OK 73160
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.


Education
2014
High School Diploma
Westmoore High School - 12613 S. Western Ave, Oklahoma City, OK 73160
This resume is created in 7 minutes.
Summary

Retail Sales Associate versed in merchandising, display design and customer relations. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Skills
  • Cash handling accuracy
  • Store planning and design
  • Mathematical aptitude
  • Organized
  • Strong communication skills
  • Flexible schedule
  • Superb sales professional
  • Cisco Switchboard knowledge
  • Customer service-oriented
  • Front desk management
Experience
Student - EXCEL Academy (McDonough, GA) September 2016 - May 2017
Sales Consultant - Workout Anytime (McDonough, GA) April 2017 - March 2018
  • Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling and exceptional service.
  • Handled credit and debit card payment processing to complete the purchasing experience.
  • Priced out products upon the request of customers.
  • Maintained a strong understanding of competitors, their offerings and their presence in assigned territory.
Call Center Agent - Pridestaffing (Conyers, GA) March 2018 - May 2018
  • Communicated information to customers about product quality, value and style.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Fielded an average of 30  customer service calls per day.
  • Informed customers about sales and promotions in a friendly and engaging manner.
Sales Associate - target (mcdonough, GA) November 2018 - December 2018

working on the floor .  also cleaning the fitting rooms.  light cashier 

also help with closing  the store.

This resume is created in 7 minutes.
Skills
  • Customer-oriented
  • POS systems expert
  • Creative problem solver
  • Retail merchandising experience
  • Python, AutoCAD, ArcGIS, Adobe, Microsoft, etc
  • Quick learner
  • Proficient in cash management
  • International sales support
  • Multi-line phone talent
  • Exceptional time management skills
Work History
Service Center Representative Sedgwick Claims Management Services Inc. - Indianapolis, IN 12/2018 - 03/2019
  • Engaged in continuous learning and development opportunities to promote continued performance improvement
  • Reduced downtime to support quality control, boost revenue and ensure projects are completed on time and under budget
  • Proposed settlements for uncomplicated issues to resolve claims
  • Processed new claims
  • Advised information on existing claims
Call Center Representative Specialist Jarden Home Brands - Fishers, IN 01/2016 - 01/2017
  • Acted professionally and patiently when addressing negative customer feedback
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
  • Met or exceeded service and quality standards every review period
  • Gathered and verified all required customer information for tracking purposes
Rescue Group Liaison Animal Care Centers of NYC - New York, NY 01/2015 - 01/2016
  • Review, select and place companion animals as well as exotic animals that are surrendered to the AC&C
  • Build and maintain relationships with animal welfare adoption partners
  • Float between multiple sites
  • Help new hires learn proper office protocols.
  • Maintain relationships between the veterinarian department, the foster department, and the behavior department
Front Desk Agent/Concierge Baymont Inn and Suites of Boone South - Boone , NC 11/2012 - 01/2015
  • Promoted the hotel brand's loyalty scheme
  • Improved customer service ratings through
  • Collaborated with maintenance and housekeeping
  • Recruited and trained new members of the guest service team
  • Accommodated guests' requests
  • Resolved service-related problems in a timely manner
  • Processed telephone and walk-in reservations
Education
Bachelor of Science: Ecology and Geographic Information Systems Appalachian State University - Boone, NC 2015
Master of Arts: Global Maritime Archaeology University of Malta (Valletta Campus) - Valletta, Malta 2019
This resume is created in 7 minutes.
Professional Summary
Skills
Work History
Sales Representative, 06/2018 to Current
Texas Car Title And Payday Loan ServicesHumble, TX
Call Center Representative, 05/2018 to Current
Alorica Inc.Humble, TX
  • Obtain client information by answering telephone calls and  verifying information.
  • Obtain and enter accurate demographic information into CSA and CRM.
  • Directed calls to appropriate individuals and departments.
  • Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Asked open-ended questions to assess customer needs.
Service Associate, 01/2015 to Current
ACE Cash ExpressCrosby, TX
  • Operate office machines, such as copiers and scanners, voice mail systems, and personal computers.
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Monitor and direct the work of lower-level clerks.
  • Complete work schedules, manage calendars, and arrange appointments.
  • Review files, records, and other documents to obtain information to respond to requests.
  • Inventory and order materials and supplies.
  • Troubleshoot problems involving office equipment, such as computer hardware and software.
  • Receive payment by cash, check, credit cards, or debits.
  • Count money and audit money drawers.
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Order a supply of cash to meet daily needs.
  • Receive loan and public utility bill payments, verifying payment dates and amounts due.
Education