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Professional Summary

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Also a high-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Skills
  • Solid organizational skills
  • Excellent verbal and written communication skills
  • Resilient
  • Problem solving and adaptability
  • Friendly and open-minded
  • Motivating team players to achieve goals
  • Dedicated to improving skills
  • Able to follow directions and meet new challenges
  • Computer savvy
Work History
Administrative Coordinator I , 06/2020 to Current
Texas A&m University - Kingsville Kingsville, TX
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks
  • Managed office inventory and ordered new supplies when items were running low
  • Collaborated in timely processing of billing and accounts receivables
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
Parts Manager/Service Coordinator, 07/2019 to 05/2020
H&e Equipment Services Inc. Corpus Christi, TX
  • Recruited and screened qualified potential employees
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Trained team members in successful strategies to meet operational and sales targets
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Submitted reports to senior management to aid in business decision-making and planning
  • Developed long-term business strategy by using customer feedback to identify necessary process improvements
  • Met with key customers to discuss service needs and develop effective and practical solutions
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
  • Increased sales revenue for company by 30%
CFL/ FEP Coordinator, 10/2018 to 06/2019
Naval Air Station Kingsville Kingsville, TX
  • Led change management activities for department
  • Strengthened existing customer relationships through extensive communication and proven marketing strategies
  • Mentored new hires, resulting in stronger staff development, and increased productivity
  • Maintained schedule of 4 group workout classes per week
  • Corresponded with clients through email, telephone or postal mail
  • Facilitated group sessions and provided one-on-one support
Field Support Specialist, 09/2018 to 10/2018
3S Services LLC Carrizo Springs, TX
  • Entered details such as payments, account information, and call logs into computer system
  • Researched and updated all required materials needed for firm and partners
  • Copied, logged, and scanned supporting documentation
  • Verified data integrity and accuracy
  • Analyzed departmental documents for appropriate distribution and filing
  • Performed initial client assessment and analysis to begin research process
  • Responded to customer requests via telephone and email
Liberty Recreational Assistant Manager, 11/2016 to 08/2018
Naval Air Station Kingsville Kingsville, TX
  • Transported military personnel on trips
  • Filed paperwork
  • Helped manager organize events
  • Assisted with budgeting
  • Marketed monthly events
  • Promoted activities offered to military personnel and civilians
  • Responsible for creative design for prominent yearly Army vs Navy game on Naval Air Station Kingsville base
  • Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes
  • Answered and managed incoming and outgoing calls while recording accurate messages
Lead Information Technology Computer Technician, 06/2010 to 12/2014
Southwest Texas Junior College Uvalde, TX
  • Coached and mentored 7 new staff members, including conducting performance reviews.
  • Deliberated ideas and projects with supervisor
  • 4 years of technical support experience.
  • Resolved problems with malfunctioning products.
  • Researched, troubleshot and resolved complex problems independently.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Used ticketing systems to manage and process actions taken.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.
Assistant Manager, 05/2014 to 08/2014
City of Carrizo Springs Public Pool Carrizo Springs, TX
  • Took care of all paperwork for swimming lessons
  • Supervised pool area
  • Made sure lifeguard's needs were met
  • Helped lifeguards clean pool area and restrooms
  • Secured money box
  • Engaged with children on individual basis to build positive relationships with them
  • Organized activities that enhanced children's physical, emotional and social well-being
  • Encouraged children to be understanding of and patient with others
Computer Technician, 09/2009 to 03/2010
Carrizo Springs Independent School District Carrizo Springs, TX
  • Installed hardware and software systems
  • Provided technical support to faculty
  • Learned new software that departments wanted
  • Shadowed supervisor on trouble calls
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
  • Restored data, operating systems, files, documents and drivers
  • Resolved virus and malware issues with over 80% success rate
  • Repaired and replaced hardware, including RAM, Video Card, Power Supply, Hard drive, Optical drive, etc
Education
BBA: Business Management, 2017
Texas A&M University - Kingsville - Kingsville, TX
  • Graduated from an Accredited School
Associate of Arts: Computer Science, 2014
Southwest Texas Junior College - Uvalde, TX
  • Catholic Club
  • Business Administration Club
Certifications
  • CPR/First Aid
Accomplishments
  • 2018 Civilian of the Quarter at Naval Air Station Kingsville
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Professional Summary
Reliable, team player, punctual, friendly and outgoing nature. Motivated with multiple aptitudes for the IT environment - computer savvy. Strong analytical skills, methodical and disciplined approach to problem solving. Talent for quickly mastering technology and a strong work ethic in consistently and diligently reaching high levels of accuracy in all work. Flexible and able to maintain a sense of humor under pressure.
Skills
  • Desktop and laptop repair
  • Internal components installation
  • Anti-virus solutions
  • Internet setup and repair
  • File transfers expert
  • Mobile data devices installation
  • Strong interpersonal skills
  • Ability to work well as part of a team
  • Able to negotiate and use analytical skills
  • Maintain a positive attitude to continued learning
  • Logistics and Warehousing skills
  • Carpentry Assistance
  • Innovative thinker
  • Customer service
  • Fast learner
  • Work logically and systematically
  • Ability to solve problems and make decisions
  • Ability to think laterally and offer creative solutions
  • Management skills
  • Flexible and have the ability to manage change
  • Painter
  • Labouring
  • Fluent in Spanish
Career Overview
  • Big Daddy's Burger Bar - Retail All Rounder - Nov 2016 to Feb 2017
  • EB Games - Senior Sales Assistant - Apr 2016 to Oct 2016
  • Skilled Group Ltd - Labourer & Storeman - Aug 2015 to Oct 2015
  • MFWIC - Labourer (Waterproofing and Injection) - Nov 2015 to Mar 2016
  • ESMS Building Inc - Builder's Labourer - Jan 2015 to Nov 2015
  • Multi Ahorro - Logistics & Distribution Manager - Jan 2012 to Oct 2014
  • Self Employed - Computer Repair Technician - Feb 2012 to Current (done as per required casually)
  • Marco Mercado - Forklift Driver & Logistics Manager - Jan 2011 to Dec 2011
  • Hotel Panamericano - Front Desk / Reception - Jan 2010 to Dec 2010
Work History
Retail All Rounder 11/2016 to 02/2017
Big Daddys Burger Bar Newtown and Darlinghurst, Australia

Retail store assistant and kitchen hand in an American styled burger bar. Responsibilities include:

  • Receiving deliveries and confirming against orders and/or invoices.
  • loading/unloading deliveries.
  • Rotating stock as required.
  • Delivering food and beverage supplies between stores.
  • Ensuring all food stock is temperature checked to ensure it is safe for consumption.
  • Liaising with Management regarding stock orders.
  • Coordinating regular stocktakes with the Manager.
  • Operating tills and supplying customer service.
  • Processing cash and credit card transactions accurately & efficiently.
  • Assisting customers in the selection and purchase of items.
  • Ensuring that the shop counter is always manned.
  • Cleaning and maintain store outlook/presentation.
Senior Sales Assistant 04/2016 to 10/2016
EB Games Carlingford

Second in charge to store manager possessing a smart, conscientious and customer focus with experience of selling, stocking and ordering merchandise in a retail and sales operation. Able to converse in a courteous and polite manner. Always paying specific attention to detail, and having an approachable, cheerful and friendly attitude. Responsibilities include:.

  • Operating the tills - including cashing up and completing paper work at the start and end of shift.
  • Assisting customers in the selection and purchase of items.
  • Completing sales sheets at the end of the day.
  • Ensuring that the shop counter is always manned.
  • Processing cash and credit card transactions accurately & efficiently.
  • Managing the till, taking money from customers and providing receipts.
  • When required wrapping up purchased items for customers.
  • Following policies & procedures relating to cash & stock handling.
  • Checking the inventory listing with actual stock on the shop shelves and reporting and discrepancies to store manager.
  • Keeping merchandise orderly and neat in appearance.
  • Handling customer complaints in a professional and diplomatic manner.
  • Keeping the shop floor clean and tidy at all times.
  • Setting up promotional displays.
  • Participating and organising promotional events.
  • Assisting with postal deliveries to customer addresses.
  • Promoting the shop and its products at every opportunity.
  • Daily tracking and reporting to the shop manager.
  • Highlighting special promotions to customers.
  • Restocking the sales areas.
  • Giving expert advice to customers regarding products.
  • Cleaning the shop, hovering, polishing etc.
  • Moving large amounts of stock and merchandise around the shop.
Builder/s Labourer 06/2015 to 11/2015
ESMS Building Inc Newtown

    Builder/s labourer performing a number of responsibilities such as tiling of floors and walls, painting, waterproofing and carpentry. Duties included:

  • Monitored inventory and reported items to be restocked for each job.
  • Prepared and cleaned construction sites by removing debris.
  • Loaded and unloaded building materials used for construction.
  • Painted surfaces using brushes, spray guns and paint rollers.
  • Applied putty, wood filler, spackling and caulks to prep uneven surfaces.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces.
  • Polished painted surfaces with sandpaper, pumice, rouge, wax and other finishing materials.
  • Protected all surfaces with drop cloths prior to and during painting.
  • Taped around windows and fixtures prior to painting walls.
  • Cleaned and properly stored all paint equipment and supplies at the end of each work day.
  • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
  • Accurately read, understood, and carried out written instructions.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
Labourer (Waterproofing & Injection) 11/2015 to 03/2016
MFWIC Sydney
  • unload, carry and stack building materials and place tools and equipment in position.
  • place and compact filling and quarry materials.
  • mix, pour and spread concrete under supervision.
  • use wheelbarrows to remove rubble and rubbish from building sites.
  • dismantle small structures and strip materials in preparation for new construction.
  • clean surfaces for painters painting.
  • tiling of floors and walls.
  • general cleaning.
  • waterproofing.
  • carpentry.
Logistics & Distribution Manager 01/2012 to 10/2014
Multi Ahorro Montevideo, Uruguay

Logistics and Distribution manager for a distribution warehouse supplying a chain of stores throughout Uruguay. There are currently 19 Distribution Warehouses across the country with over 200+ stores specializing in supermarket goods and the sale of electrical and whitegoods for consumers. This role was responsible for the recording and coordination of work flow and materials between departments, examining orders for goods, and preparation of production schedules. Other responsibilities include but not limited to the following:

  • requisition use IT systems to manage stock levels, delivery times and transport costs
  • use associated information systems to coordinate and control the order cycle
  • use data from IT systems to evaluate performance and quality and to plan improvements
  • allocate and manage staff resources according to changing needs;
  • manage staff
  • liaise and negotiate with customers and suppliers
  • develop business by gaining new contracts, analysing logistical problems and producing new solutions
  • understand and work with e-commerce – consumers may place their orders online and their goods will be delivered directly to them rather than the store for pick up continually try to improve and develop business performance within the constraints of legislation, fuel costs and rising environmental pressures
Computer Hardware Service Technician 02/2012
Self Employed Sydney, Australia & Montevideo, Uruguay

Self-employed to Install, maintain, adjust and repair computer hardware and related equipment, such as disk drives, printers, visual display units, CD-ROMs, DVD drives and interfacing equipment. Also provide independent helpdesk support to provide user support and customer service on applications and platforms. Troubleshoot problems and advise on the appropriate action. Responsibilities include but not limited to the following:.

  • carry out regular inspections and maintenance of machines to prevent breakdowns.
  • find faults in electrical and electronic machines by using special instruments such as voltmeters, resistance meters and oscilloscopes, and repair or replace faulty parts or wiring.
  • reassemble equipment and test it to determine whether it is working properly.
  • advise users of correct operating methods to prevent breakdowns.
  • identify the hardware and software needed to provide solutions to problems.
  • assist with the customisation and adaptation of existing programmes to meet users requirements.
  • provide telephone, face-to-face and online support to customers.
  • connect users to networks and provide initial training in facilities and applications.
  • provide information relating to customers hardware and software purchasing decisions.
  • diagnose and resolve technical hardware and software issues.
  • research questions using available information resources.
Forklift Driver & Logistics Manager 01/2011
Marco Mercado Montevideo, Uruguay

Accountable for the overall supply chain management and shift and stack bales, cartons, containers, crates and pallets of goods in warehouses. Responsibilities include the following but not limited to:.

  • lift, stack and unstack articles and materials using diesel, electric, gas or petrol powered trucks equipped with fork attachments.
  • move raw materials and finished goods to processing or dispatch areas of factories.
  • ensure goods are stored in the correct area of a warehouse so they may be located easily when making up orders.
  • load transport vehicles, ensuring loads are evenly and securely placed.
  • service and make minor adjustments to the forklift.
  • record daily operations.
  • Strategically plan and manage logistics, warehouse, transportation and customer services.
  • Direct, optimize and coordinate full order cycle.
  • Liaise and negotiate with suppliers, manufacturers, retailers and consumers.
  • Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency.
  • Arrange warehouse, catalog goods, plan routes and process shipments.
  • Resolve any arising problems or complaints.
  • Supervise, coach and train warehouse workforce.
  • Meet cost, productivity, accuracy and timeliness targets 
Education
Diploma: Digital & Interactive Gaming Current Harvest Education Technical College - Brisbane City, QLD, Australia
Certificate: Hairdressing 2009 Centro Educativo de Capacitacion y Production - Montevideo, Uruguay

Completion of Year 10: 2009 Liceo N'41 Presidente Oribe - Montevideo, Uruguay
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Summary

Data Center Operations Technician with 6 years of supervisory experience and 12+ years of Computer/IT Support Technician experience. Interested in pursuing opportunities to utilize and expand my skills and experience.

Highlights
  • Leadership,
  • Security+ certified
  • Quality Control
  • Advanced troubleshooting
  • Computer diagnostics and repair
  • Network hardware,
  • OS installation and maintenance
  • System Installation
  • System Administration
  • Advanced knowledge of diagnostic techniques
Experience
Rackspace March 2016 to Current DC Ops Tech II
Grapevine, TX
  • Utilize custom monitoring software and internal ticketing system to provide customer support.
  • Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components
  • Troubleshoot simple operating system storage issues including, disk management and RAID technologies.  
  • Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required.
  • Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling.  
  • Provide technical communication relating to customer configurations in a concise, professional manner.
  • Adhere to company security policies and procedures, including health and safety and local governing requirements as directed.
  • Execute and maintain meticulous 5S and housekeeping practices.  
  • Demonstrate no less than full performance in a continuous, consistent, measurable manner.  
  • Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all  customers and coworkers.  
  • Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers.
Lockheed Martin February 2009 to December 2015 Computer Maintenance Shift Supervisor
Colorado Springs, CO
  • Cleared for Top Secret information and granted access to Sensitive Compartmented Information based on Single Scope Background Investigation.  Last investigation completed in November 2015.
  • Coordinate and direct shift technicians in all maintenance activities, maintaining an open and inclusive shift environment.
  • Perform and oversee training of all incoming shift employees in effective diagnostic and repair procedures with a focus on quality and integrity
  • Point of Contact for all other work centers for any Computer Maintenance activities with a demonstrable emphasis on collaboration and teamwork
  • Direct and coordinate all special projects during swing shift hours, as directed by project manager, with demonstrated quality and creative problem solving
  • Perform hardware maintenance and repair on various mission systems, including HP server hardware, HP EWS hardware, Dell server hardware, Dell desktop systems, Sun server hardware and many others, as well as network hardware support on various routers, switches, media converters, etc.
  • Perform Basic System Administration on Windows XP, Windows 7 and Linux based systems
  • Diagnose, install, configure and repair computer systems and software
  • Ensure prompt response times for failures; scheduled tasks are completed with 100% customer satisfaction
  • Oversee and maintain documentation of all shift activities with a focus on accuracy and promptness
  • Perform and oversee Preventive Maintenance actions
  • Perform and oversee tool and test equipment inventories
Lockheed Martin November 2004 to February 2009 Computer Maintenance Technician
Colorado Springs, CO
  • Cleared for Top Secret information and granted access to Sensitive Compartmented Information based on Single Scope Background Investigation.
  • Performed hardware maintenance and repair on various mission systems, including HP server hardware, HP EWS hardware, Dell server hardware, Dell desktop systems, Sun server hardware and many others, as well as network hardware support on various routers, switches, media converters, etc.
  • Performed Basic System Administration on Windows XP systems
  • Diagnosed, installed, configured and repaired computer systems and software
  • Met response times for failures; ensure scheduled tasks are completed.
  • Performed Preventive Maintenance
  • Prepared and entered shift documentation
  • Performed tool and test equipment inventories
Atmel Corporation October 2000 to November 2004 Thin Films Production Operator/Specialist
Colorado Springs, CO
  • Electronics, Components, and Semiconductor Mfg Knowledge and adherence to clean room(Class 10 & Class 1) protocol and procedures
  • Performed basic preventive maintenance on multiple equipment sets
  • Performed process qualifications on various production equipment Ensuring communication between Production, Maintenance and Engineering in support of production goals
  • Performed training for new hires as well as cross training existing employees
  • Familiarity with Statistical Quality Control(SQC) charts and data analysis.
Atmel Corporation February 1999 to October 2000 Test Operator
Colorado Springs, CO
  • Performed basic trouble shooting and preventative maintenance, as well as open communication with Test Equipment Maintenance
  • Maintained open communication with Product Engineering and Test Engineering
  • Assisted Product and Test engineering with various special projects
Atmel Corporation February 1995 to February 1998 Diffusion Production Operator
Colorado Springs, CO
  • Electronics, Components, and Semiconductor Mfg Knowledge and adherence to clean room(Class 10 & Class 1) protocol and procedures Basic preventive maintenance on multiple equipment sets.
  • Performed process qualifications on various production equipment Ensured communication between Production, Maintenance and Engineering in support of production goals
  • Performed training for new hires as well as cross training existing employees
  • Familiarity with Statistical Quality Control(SQC) charts and data analysis
Education
CompTIA 2016 Security+ Colorado Springs, CO, USA
Wasson High School GED Colorado Springs, CO, USA
Skills

Leadership, Computer Hardware, System Administration, Troubleshooting, Collaboration, Documentation,Software Installation, Testing, Training, Quality Assurance, PC Hardware, Server Hardware, Network Hardware, Customer Service, Test Equipment, Cabling.

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Professional Summary

Spirited Tech professional with 7 years of experience, adept at data entry and database management, cataloging shipments and managing stock order processing and fulfillment. Efficient at multitasking, as well as high energy, capable of working long hours and providing exceptional results in demanding and high-volume settings.

Skills
  • 7 years customer service experience
  • 5 years of client education experience
  • 10 years MS Office Experience
  • Accurate and detail oriented
  • Database management and Data Entry
  • A+ Certified
Work History
Counterman, 06/2018 to 04/2019
Sewell Audi North HoustonSpring, TX

Data management and entry, fulfilling and processing stock orders, warehouse organization and efficiency, developed synergy between Office suite and inventory programs, person to person customer engagement, meeting with staff to find better ways to improve efficiency. Accuracy resulted in 2% improvement over previous year for loss of inventory.

Technology Education/General IT, 05/2013 to 06/2018
Geek SquadSugar Land, TX

Performed client education and general IT for clients for 4 years, including teaching classes ranging from Office/Windows 10 to iOS. Increased revenue by 2% through training, and reduced returns 5%. Number 1 customer satisfaction for 4 years, engaging clients one on one and teaching tech classes to groups.

Computer Sales Team Leader, 05/2012 to 05/2013
Best BuySugar Land, TX

Lead sales for 10 months in overall revenue and accessory revenue, and services. Exceptional at making the most out of a sale. Set record for most positive customer experience by volume of surveys through CSI, maintained at 95% customer approval.

Education
Associate of Science: Computer Science, 2015
Wharton County Junior College - Sugar Land, TX