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Professional Summary
Technical Analyst with over five years providing technical solutions through high-quality service and support. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT team.
Skills
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • POS systems expert
  • Creative problem solver
  • Service Desk
    		•
    • Operations management
    • Cost-effective procurement
    • Accounts receivable and payable
    • Customer service relations
    • Systems Development Life Cycle (SDLC)
    • Skilled in TCP/IP and WAN
    Languages
    • Fluent in English, Urdu, and Punjabi
    Work History
    06/2008 to Current
    Self Employed Contractor G & Q Wholesale – Round Rock, TX
    • Installed software, modified and repaired hardware and resolved technical issues.
    • Provided base level IT support to non-technical personnel within the business.
    • Evaluated and responded to incoming sales leads and requests for technical support assistance.
    • Managed call flow and responded to technical support needs of customers.
    • Demonstrated professionalism and courtesy with customers at all times.
    • Resolved customer issues in a clear, courteous and straightforward manner.
    • Remained up-to-date on the latest technologies and solutions applicable to company products.
    • Oversaw the daily performance of computer systems.
    01/2008 to 08/2008
    Desktop Support Analyst St. David's North Austin Medical Center – Austin, TX
    • Installed software, modified and repaired hardware and resolved technical issues.
    • Provided base level IT support to non-technical personnel within the business.
    • Managed call flow and responded to technical support needs of customers.
    • Evaluated and responded to incoming sales leads and requests for technical support assistance.
    • Resolved customer issues in a clear, courteous and straightforward manner.
    • Identified and solved technical issues with a variety of diagnostic tools.
    • Followed up with clients to ensure optimal customer satisfaction.
    • Remained up-to-date on the latest technologies and solutions applicable to company products.
    01/2005 to 01/2008
    Service Desk Agent / DOD Contractor Unisys Corporation – Austin, TX
  • Provided technical support of cross-connected platform network systems for DOD.
    • Work with various internal and external groups to quickly and efficient resolved issues.
  • Work with ARS Remedy tracking system.
    • When necessary, escalated tickets to proper groups.Use Peregrine Service Center application to track and maintain user calls and emails.Use VPN Client and Remote Desktop using Timbuktu Pro software with DFAS, also Credant which is Encryption software with VPN client to assist the end users.Identify, documented and resolved issues with DOD specified designated software using phone, email, and chat support tools.
  • Trained and assisted new agents in client specific policies and procedures.
    • 01/2004 to 01/2005
    Computer Support Specialist Trifusion LP – Round Rock, Texas
    • Installed software and operating systems on 250 company computers.
    • Set up equipment for 100 employees, including installing cables and hardware.
    • Set up and configured hardware and software on company equipment.
    • Ordered necessary supplies and parts to repair malfunctioning hardware.
    • Resolved virus and malware issues with a 100 % success rate.
    • Maintained 99% up time on company networks through careful and preventative maintenance.
    01/2001 to 01/2003
    Production Worker Dell Computer – Austin, Texas
    • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
    • Inspected and tested components, assemblies and power tools.
    • Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
    • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
    • Verified part Numbers and placed parts in appropriate shipping containers.
    Education
    Training in Software Quality Assurance (QA): Portnov Computer School - Los Altos, CA
    2005
    Applied Associate Degree: Microsoft Network Administration
     Virginia College in Austin - Austin, TX
     Network Administration
    Certifications
    • Microsoft Certified Professional - MCP
    • Microsoft Certified Desktop Support Technician - MCDST
    • Dell Certified System Expert - Desktop
    • Network+ Certification - CompTIA
    • A+ Certified - CompTIA
    Additional Information
  • US Citizen, Held Federal (Top Secret / SSBI) Security Clearance.
    • This resume is created in 7 minutes.
    Professional Summary
    Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills. Office Manager highly skilled at managing complex schedules, budgeting and travel arrangements.
    Skills
    • Attention to detail
    • Team leadership
    • Process improvements
    • Excellent communication skills
    • Customer service-oriented
    • Works well under pressure
    • Leading large departments
    • Web technologies and services
  • Creative problem solver
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Desktop and laptop repair
  • Routing protocols knowledge
  • Anti-virus software
  • Internal components installation
    		•
    Work History
    Procurement Assistant (Expansion Project), 02/2016 to 08/2017
     Sadaf - Saudi Petrochemical Company – Al Jubail, Eastern Province
    • SABIC Approval spare part registration in PEMTO to generate SAP number.
    • Responsible for preparing purchase orders.
    • Purchase requests around the globe and get price quotes from suppliers
    • Worked with management at the project level to ensure expense plans are achieved.
    • Prepared financial pages for presentation to senior management.
    • Performed periodic budgeting/modeling to project monthly cash requirements.
    • Created presentation formats for monthly/quarterly reviews of expense charge-outs.
    • Coordinated upper management's market visits and key account calls.
    • Professional who obtains price quotes from suppliers based on the various purchase requests within a company.
    Computer Support Specialist, 07/2014 to 01/2016
     Orbit Management Solutions – Hyderabad, Telangana, India

    • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
    • Ordered necessary supplies and parts to repair malfunctioning hardware.
    • Developed and implemented complex Internet and Intranet applications on multiple platforms.
    • Coordinated with systems partners to finalize designs and confirm requirements.
    • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
    • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
    • Managed firewall, network monitoring and server monitoring both on- and off-site.
    • Set up and configured hardware and software on company equipment.
    • Restored data, operating systems, files, documents and drivers.
    Banking Assistant (Internship Experience while PG), 08/2013 to 02/2014
     Darussalam Co-Operative Urban Bank Limited – Hyderabad, Telangana, India
    • Assessed clients financial situations to develop strategic financial planning solutions.
    • Led and educated investment team on customer relationship management techniques.
    • Selected investments based on quantitative analysis of stock performance, financial ratios and financial reports.
    • Wrote procedures for internal and external auditing purposes.
    • Composed effective accounting reports summarizing accounts payable data.
    • Posted receipts to appropriate general ledger accounts.
    • Monitored payments due from clients and promptly contacted clients with past due payments.
    • Researched and resolved accounts payable discrepancies.
    • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
    • Created daily and weekly cash reports for accounting management.
    • Reviewed all expense reports for accuracy and proper expense disclosure.
    • Reconciled vendor statements and handled payment complaints or discrepancies
    Management Coordinator , 06/2007 to 07/2011
     B4U Internet Service Provider & Telecommunication – Hyderabad, Telangana, India
    • Good experience in Business Management, Finance, Sales, Marketing, Technical Support and Customer Support.
    • Prepare and Disburse salaries and allowances.
    • Maintaining daily cash flow, Receiving payments from Clint and taking care of bank deposits and withdraws.
    • Preparation of daily, weekly, monthly, quarterly & annual sales reports, sales summaries & analysis.
    • Prepare monthly statement of account for Account Receivables and Account Payable.
    • Preparation of petty cash and expenses with cash payment voucher and bills.
    • Support Technical Team in executing cable termination, supply and installation of Internet.
    Education
    MBA: Master Of Business Administration in Finance and HR, 2014
     Presidency college of Arts and Science. - Hyderabad, Telangana.
    Bachelor of Commerce: B.COM (Computers), 2007
     Anwar Ul Uloom Degree College - Hyderabad, Telangana.
    Board of Intermediate: Commerce, Government City Junior College - Hyderabad, Telangana.
    This resume is created in 7 minutes.
    Summary

    Motivated Tier 1 Network Support Technician possessing exceptional troubleshooting skills for networking issues, end user problems, network security, server management and systems analysis

    Highlights

    Exceptional ability to work well with others

    Strong ability to see multiple viewpoints and accurately gauge the outcome

    Computer-literate performer with extensive software proficiency covering wide variety of applications

    Proven relationship builder with unsurpassed interpersonal skills

    Certifications

    CompTIA Security +

    Experience
    Tier 1 Network Support Technician 03/2016 to Current
         Lemak Sports Medicine Birmingham, AL
    Assigns network addresses, configured hardware on hubs, switches, routers
    Performed maintenance of the firewall and Internet connections.
    Identify, diagnosed, and resolves problems for users computers, tablets, smart phones, e-mail, internet, copiers and new applications
    Network Support Tech 03/2015 to 03/2016
         The Rosewood Group Montgomery, AL

    Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

    Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

    Walk customer through problem-solving process
    Help Desk Technician 11/2014 to 03/2015
         Goodwyn Mills Cawood Montgomery, AL

    Maintained daily performance of computer systems

    Install, modify, and repair computer hardware and software.

    Respond to queries either in person or over the phone

    Run diagnostic programs to resolve problems
    Sales/Marketing Representative 10/2011 to 11/2014
         Ivy Creek Medical Montgomery, AL

    Contact potential customers at hospitals, clinics, doctors' offices, rehab facilities, and nursing homes to sell medical products and equipment

    Build relationships with medical staff
    Travel to defined geographies to sell medical equipment.
    Computer Support Specialist 01/2009 to 10/2011
         CompuTech PC Restored Montgomery, AL

    Coordinated timely repair of PC computers, laptops, and other mobile devices/equipment

    Set up, tested and configured desktops, laptops and printers

    Installed motherboards, processors, RAM and graphics cards
    Education
    Bachelor of Science: Information Technology 2017 South University Montgomery, AL
    Technical Skills

    Windows 7, DNS, DHCP, TCP/IP, Microsoft Office, LAN, WAN, Troubleshooting, Server 2012 R2, Active Directory, Switches, Routers, Technical Support, Sonic Point, Firewalls

    This resume is created in 7 minutes.
    Summary
    Recent graduate with an AA in Applied Science. Looking to gain real world and hands-on experience in the Technology Industry. Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
    Experience
    12/2013 to 01/2016
    Store Manager Zia Valentina － Los Angeles, CA


    • Provided 5-Star customer service to high-end clientele
    • Initiated potential employees through interviews
    • Devised and set employee biweekly schedules
    • Natural Leader; proficiently delegated tasks for optimal work performance
    • ​Created simple and efficient systems for inventory
    • Ordered product on a weekly basis
    • Made projective financial assessments based on POS System Analytics (Square)
    • Managed and maintained social media (Facebook, Instagram, Twitter)
    • Set up wireless network used for POS System
    05/2011 to 07/2013
    Computer Support Specialist Wear to Stand Out － Los Angeles , CA
    • Provide on-call support to ensure company staff has necessary tools to perform tasks efficiently by conducting computer diagnostics to investigate and resolve technical problem
    • Install, configure, and update hardware and software to keep them running properly
    • Add, remove, and maintain peripheral devices attached to the various computer systems
    • Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment as needed
    • Install and update anti-virus programs on all computers
    • Answer staff's inquires regarding computer software and hardware operation to resolve problems
    Education and Coursework
    2015
    Associate of Applied Science: Electronics and Computer Technology DeVry University － Los Angeles, CA, United States
     
    ​
    • ​Cumulative GPA: 3.7
      ​
    • Course material included: Electronic Communication Systems, Digital, Microprocessor & Computer Systems, Networking and Electronic Circuits & Systems.
    2013
    General Education College of the Desert － Palm Desert , CA, USA
    Awards
    • Dean's List recipient all 5 semesters of attendance at DeVry University
    Technical Skills
    • Operating Systems: Mac OS X (Snow Leopard, Lion, Mountain Lion, Mavericks, Yosemite, El Capitan), Windows (XP, Vista, 7, 8, 8.1, 10) iOS (2.0 - 9.3), Android 4.4 Kitkat, 6.0.1 Marshmallow
    ​​
    • Software: Labview, Multisim, Quartus, Citrix, Microsoft Office, MS Word, MS Access, MS Excel, MS FrontPage, MS Project, MS Visio, MS SiteServer, Internet Explorer, Outlook, Outlook Express, PowerPoint, Adobe Photoshop, Adobe Illustrator, Adobe Flash, DreamWeaver, Norton Antivirus, McAfee, AVG
    ​​
    • Hardware: Intel Servers, Intel Network Adapters, TCP/IP, Cisco Routers, Switches / Hubs, HP Printers, Solid State devices, External hard drives, eSOC III Board w/ Altera Cyclone III FPGA Chip, LM3S8962 Evaluation Board, Programmable Logic Controllers 
      ​
    • Hardware testing Tools: Multimeter, cable tester, Card tester, Soldering, de-soldering, oscilloscope
    ​

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