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Motivated Tier 1 Network Support Technician possessing exceptional troubleshooting skills for networking issues, end user problems, network security, server management and systems analysis
Exceptional ability to work well with others
Strong ability to see multiple viewpoints and accurately gauge the outcome
Computer-literate performer with extensive software proficiency covering wide variety of applications
Proven relationship builder with unsurpassed interpersonal skills
CompTIA Security +
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Walk customer through problem-solving process
Maintained daily performance of computer systems
Install, modify, and repair computer hardware and software.
Respond to queries either in person or over the phone
Contact potential customers at hospitals, clinics, doctors' offices, rehab facilities, and nursing homes to sell medical products and equipment
Coordinated timely repair of PC computers, laptops, and other mobile devices/equipment
Set up, tested and configured desktops, laptops and printers
Installed motherboards, processors, RAM and graphics cards
Windows 7, DNS, DHCP, TCP/IP, Microsoft Office, LAN, WAN, Troubleshooting, Server 2012 R2, Active Directory, Switches, Routers, Technical Support, Sonic Point, Firewalls