• Installed software, modified and repaired hardware and resolved technical issues.
• Provided base level IT support to non-technical personnel within the business.
• Managed call flow and responded to technical support needs of customers.
• Evaluated and responded to incoming sales leads and requests for technical support assistance.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Identified and solved technical issues with a variety of diagnostic tools.
• Followed up with clients to ensure optimal customer satisfaction.
• Remained up-to-date on the latest technologies and solutions applicable to company products.

• Installed software and operating systems on 250 company computers.
• Set up equipment for 100 employees, including installing cables and hardware.
• Set up and configured hardware and software on company equipment.
• Ordered necessary supplies and parts to repair malfunctioning hardware.
• Resolved virus and malware issues with a 100 % success rate.
• Maintained 99% up time on company networks through careful and preventative maintenance.

• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Inspected and tested components, assemblies and power tools.
• Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
• Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
• Verified part Numbers and placed parts in appropriate shipping containers.

• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
• Ordered necessary supplies and parts to repair malfunctioning hardware.
• Developed and implemented complex Internet and Intranet applications on multiple platforms.
• Coordinated with systems partners to finalize designs and confirm requirements.
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
• Managed firewall, network monitoring and server monitoring both on- and off-site.
• Set up and configured hardware and software on company equipment.
• Restored data, operating systems, files, documents and drivers.

• Assessed clients financial situations to develop strategic financial planning solutions.
• Led and educated investment team on customer relationship management techniques.
• Selected investments based on quantitative analysis of stock performance, financial ratios and financial reports.
• Wrote procedures for internal and external auditing purposes.
• Composed effective accounting reports summarizing accounts payable data.
• Posted receipts to appropriate general ledger accounts.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Researched and resolved accounts payable discrepancies.
• Balanced monthly general ledger accounts to accurately record cost and month end accruals.
• Created daily and weekly cash reports for accounting management.
• Reviewed all expense reports for accuracy and proper expense disclosure.
• Reconciled vendor statements and handled payment complaints or discrepancies

• Good experience in Business Management, Finance, Sales, Marketing, Technical Support and Customer Support.
• Prepare and Disburse salaries and allowances.
• Maintaining daily cash flow, Receiving payments from Clint and taking care of bank deposits and withdraws.
• Preparation of daily, weekly, monthly, quarterly & annual sales reports, sales summaries & analysis.
• Prepare monthly statement of account for Account Receivables and Account Payable.
• Preparation of petty cash and expenses with cash payment voucher and bills.
• Support Technical Team in executing cable termination, supply and installation of Internet.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Walk customer through problem-solving process

Maintained daily performance of computer systems

Install, modify, and repair computer hardware and software.

Respond to queries either in person or over the phone

Contact potential customers at hospitals, clinics, doctors' offices, rehab facilities, and nursing homes to sell medical products and equipment

Coordinated timely repair of PC computers, laptops, and other mobile devices/equipment

Set up, tested and configured desktops, laptops and printers

Installed motherboards, processors, RAM and graphics cards