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Professional Summary
Talented Sales Manager effective at building loyalty and long-term relationships with customers while exceeding sales targets. Persuasive and skilled at developing a diverse and large client base. Constantly looks for new ways to promote products and build professional network ties.
Skills
    • Engaging personality

  • Detail-oriented data analysis
    • Powerful negotiator

  • Strategic marketing
  • Social Media
  • Excellent communication
  • photography
  • photo editing
  • interpersonal
    		•
    • Engaging personality

  • Detail-oriented data analysis
    • Powerful negotiator

  • Strategic marketing
  • Social Media
  • Excellent communication
  • photography
  • photo editing
  • interpersonal
    		•
    Work History
    Server 02/2017 to Current
    Bubba Gump Shrimp Co. – Madeira Beach, FL
    • Answered product questions with up-to-date knowledge of sales and store promotions.
    • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
    • Asked open-ended questions to assess customer needs.
    • Learned, referenced and applied product knowledge information.
    • Assisted customers with food selection, inquiries and order customization requests.
    • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    • Built long-term customer relationships and advised customers on purchases and promotions.
    • Maintained cleanliness and presentation of production floor.
    Professional Photographer and Graphic Designer 10/2010 to Current
    JP Leduc Studios – Atlanta, GA
    • Photographed high-quality images for both print and Internet distribution.
    • Selected and altered secondary photographic features such as backdrops and lighting.
    • Archived photographs on computers and servers.
    • Facilitated weekly studio appointments.
    • Performed advanced computer processing of images.
    • Maintained productive professional relationships with models.
    • Planned and prepared for all on-location and studio shoots.
    • Generated computer graphics and page-layout software, graphic elements and photography.
    • Researched current and emerging art and graphic design technologies.
    • Updated and maintained graphics library records.
    • Maintained consistent use of graphic imagery in materials and other marketing outreach.
    • Updated computer graphic files using graphics software programs.
    • Presented projects to internal clients.
    • Created aesthetically-pleasing advertisements that complemented the products.
    Computer Support Technician 01/2016 to 01/2017
    Allen Library & Education Center – Fort Polk South, LA
    • Created and maintained databases, network accounts and programs for specific department needs.
    • Escalated unresolved issues to appropriate level.
    • Presented analysis findings both verbally and in written reports.
    • Ensured proper release and maintenance of all systems.
    • Built and refined powerful machine learning models that automated decisions, prioritized work and changed the behavior of products in real time.
    • Oversaw the daily performance of computer systems.
    • Referred major hardware and software problems and defective products to vendors or technicians for service.
    • Evaluated and conducted technical and functional research and analysis.
    • Made recommendations and developed technical design for new application features.
    • Trained users in the proper use of hardware or software.
    • Participated in special projects, external audits, evaluations and process improvements.
    • Identified and corrected performance issues.
    • Maintained records of daily data communication transactions, problems and remedial actions taken.
    Bar Manager 11/2013 to 01/2017
    Tegan's Bar – Leesville, LA
    • Greeted guests in a timely and professional manner.
    • Received beverage orders and delivered beverages to guests.
    • Carefully followed safety and sanitation policies handling beverages.
    • Managed strict beverage control to minimize waste.
    • Closed out cash register and prepared cashier report.
    • Served each guest courteously, quickly and efficiently.
    • Consistently used suggestive selling techniques.
    • 8 years bartender experience and 10 years customer service experience.
    • Ensured liquor was secured at the end of shifts.
    • Upheld strict cash handling procedures.
    • Adhered to state laws regarding alcoholic beverage service.
    • Cleaned and changed ashtrays and emptied trash cans as necessary.
    • Enthusiastically and appealingly described food and drink specials to guests.
    • Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
    • Conducted monthly inventory.
    • Implemented procedures that reduced wasted stock by 30%.
    Education
    Bachelor of Science: Film Production 2010 Full Sail University - Winter Park, FL
    This resume is created in 7 minutes.
    Professional Summary

     

    Reliable and adaptable worker with an agreeable disposition and a stellar customer service ethic. Adept multitasker with abilities to handle a number of workplace responsibilities with accuracy and efficiency. Able to lift and carry heavy objects repeatedly and for prolonged periods of time.

    Skills
    • Adaptability and teamwork
    • Results driven
    • Proactive approach
    • Excellent physical stamina
    • Team player
    • Self-motivated
    • Neat and organized
    • Physically fit
    Work History
    04/2016 to Current
    Packaging Operator Weston Bakeries – 25 Pine Street, Toronto
    • Operate product packaging equipment, while strictly adhering to all safety practices and guidelines.
    • Ensure that all products are packaged in accordance with the U.S. Food and Drug Administration\'s Current Good Manufacturing Practices, along with company policy and safety regulations.
    • Ensures that all equipment is running properly.
    • Executes processes such as: material handling, capping, in-process checks, packing, stacking, cartoning, etc.
    • Conducts basic set ups, start ups, and troubleshooting of packaging lines.
    • Regulated machine flow and reset machines in event of errors.
    07/2011 to 03/2015
    Technical Support Al Othaim Markets – Riyadh, Saudi Arabia
    • Design and implement desktop deployment in IT Department utilizing Windows Deployment Service.
    • Oversaw the daily performance of computer systems.
    • Managed call flow and responded to technical support needs of customers.
    • Installed software, modified and repaired hardware and resolved technical issues.
    02/2005 to 06/2011
    Computer Support Technician Office Warehouse, Inc. – Quezon City, Philippines
    • Provided base level IT support to non-technical personnel within the business.
    • Provided support to company\'s Point-of-Sale application.
    • Managed call flow and responded to technical support needs of customers.
    • ​Resolved customer issues in a clear, courteous and straightforward manner.

    Education
    Current
    Information Technology Administrator:
    Trios College - Toronto, Ontario
    Computer System Technician: AMA Computer Learning Center - Diliman, Quezon City
    This resume is created in 7 minutes.
    Professional Summary

    Experience in the construction industry a plus, ability to follow directions and take initiative when required. Excellent communication, and organizational skills Familiarity with Microsoft Office and project management software a plus.

    Skills
    • Lead and direct the work of others, Assist in planning and scheduling work assignments, set priorities, train, evaluate, select and recommend discipline for subordinates;Understand and carry out oral and written instructions; read and write at an intermediate level, Appropriate safety precautions and procedures, Record keeping method.
    • Office Computer Technician Skills.






    Work History
    Safety Coordinator 03/2014 to Current
    Hunter Employment LLC. – 605 Wake Avenue El Centro CA, 92243
    Be in charge of providing weekly safety trainings, safety visits, accident investigation and pre-employment safety training to ensure workers receive IIPP (Illness and Injury Prevention Program) training and basic safety training before their first day on the job site. Also providing forklift training Certification to all warehouse employees. working with OSHA Safety Dept. to complete all accident investigations.
    Computer Support Technician 02/2011 to 01/2014
    AT&T – Mexicali Baja California Mexico
    • Provided on-call support for critical issues.
    • Provided base level IT support to non-technical personnel within the business.
    • Managed call flow and responded to technical support needs of customers.
    Assistant Project Manager 07/2012 to 01/2014
    Pool Physician – Moreno Valley CA
    • Coordinated utility service providers according to project schedules.
    • Reported the quality of performance on site to all site construction managers.
    • Visit project sites to evaluate progress and to respond to customers' concerns or questions, Communicate with site superintendents about delays, Safety inspections and any other issues that must be communicated to clients.
    Education
    Associate of Arts: 2014 Universidad Vizcayas de las Americas UVA - Mexicali Baja California (Mexico)
    Certifications

    Certificate of Collector Training.

    Certificate of Training OSHA General Industry 10 Hour Training.

    Certificate of Training OSHA General Industry 30 Hour Training.

    Certificate of Training ADOSH Walking / Working Surfaces Standard.

    Certificate of Training ADOSH PPE Hazard Assessment.

    Certificate of Training ADOSH Protecting the Outdoor Worker.

    Certificate of Training ADOSH Heat Stress and Haboob Safety.

    Certificate of Training ADOSH Aerial Lift Safety Awareness.

    Certificate of Training ADOSH W/W Surfaces: Ladder Safety Awareness.

    Certificate of Training ADOSH Hearing and Eye Protection.

    Certificate of Training ADOSH General Industry Hazard Recognition.

    Certificate of Training ADOSH / OSHA Accident Investigation.

    Certificate of Training City of Calexico. Safety Traffic Control.

    Certificate of Computer Technician.

    Safety Training and Certification for Forklift Heavy Equipment.


    This resume is created in 7 minutes.
    PROFESSIONAL SUMMARY

    Multi-skilled IT support analyst with in-depth knowledge of architecting, installing and configuring computing systems. Experienced in providing client focused IT support and in successfully analyzing and resolving IT hardware/software problems in a timely and accurate fashion. I also have over 4 years of experience as an IT support analyst where I have gained excellent field knowledge to be shared to you and your clientele. New and emerging technologies are challenges that are well accepted. I am currently in a Substantive CS01 technician position with Reliability Status. I have maintained a Meets in performance appraisals for the past 4 years.

    TECHNICAL SKILLS
    • Windows XP, Vista, 7, 8, 8.1,10
    • Windows Server 2003, 2008R2, 2012
    • Active Directory
    • Microsoft Exchange 2010, 2013
    • Unix/Linux, kali, Debian, Ubuntu
    • Computer Hardware
    • VMware Workstation 7,8,9,10,11
    • Metasploit Framework
    • Penetration Testing
    • CISCO Routers/Switches
    • Routing Protocols
    • Firewalls
    • IPS/IDS
    • TCP/IP
    • Cryptography
    • Nessus/Nmap
    • Apache
    • Radius/Tacacs+
    EMPLOYMENT HISTORY
    IT Infrastructure Support Analyst - PRI 5, 05/2015 to 10/2019 Canada Revenue Agency － 750 Heron Rd. Ottawa, On K1A 0L5, ON
    Central Deskside Support Division within CCSD is responsible for providing IT Desk Side support services to approximately 12000 CRA/SSC clients located in the National Capital Region (NCR) operating the Centralized Technology Platform CTP. CCSD mandate is to provide a stable, secure, managed, effective and integrated national Distributed Computing Environment (DCE) that responds to the Agency's business needs supporting all employees in delivering services on behalf of CRA and our partners. The tasks and responsibilities of the Technical Analyst will include but are not limited to:
    ​
    • Installing, integrating, configuring, monitoring and testing components in the computing environment         
    • Installing, maintaining, supporting, configuring, and troubleshooting public interface devices, such as public information terminals in kiosks, Web sites and automated call centres, and software on multiple platforms
    IT Infrastructure Support Analyst (COOP) - PRI 5, 01/2013 to 01/2014 Canada Revenue Agency － 875 Heron Rd. Ottawa, On K1A 0L5, ON
    • Administered End-User-Replacement projectgggggggggggggggggggggggggggggggggggggggggggggggggggg
    • Tested IT solutions and products
    • Identified and resolved network/hardware problems
    • Provided localized IT technical support to colleagues and clients
    • Installed and configured computer systems for new clients
    • Logged, monitored, and resolved problems related to the network
    • Updated and maintained hardware/software inventory
    • Prepared local guidelines, procedures, reports, and documents
    • Supported backups, recovery processes, and procedures for computing environment
    • Administered and issued user IDs for user profiles and security passwords
    • Assessed the impact of hardware and software changes on the computing environment
    Computer Support Technician, 01/2012 to 03/2012 Volunteer － 1385 Woodroffe Ave, Ottawa, ON K2G 1V8, ON
    • Virus/Spyware/Malware Removal
    • Computer & Hardware Setup
    • Unix/Windows Installation
    • Computer Diagnostic & Repair
    • Internet & Network Setup
    • Data Backup & Recovery
    Customer Service, 10/2011 to 12/2011 Volunteer － 1385 Woodroffe Ave, Ottawa, ON K2G 1V8
    • Dealt directly with customers either by telephone, electronically or face to face
    • Responded promptly to customer inquiries
    • Handled and resolved customer complaints
    • Kept records of customer interactions and transactions
    • Recorded details of inquiries, comments and complaints

    EDUCATION
    Advanced Security Diploma: Computer Systems Technology - Security GPA 4.00, 2015 Algonquin College － 1385 Woodroffe Avenue, Ottawa, ON K2G 1V8

    Key Courses:


    • Securing Routers and Switches
    • Penetration Testing for Security
    • Advanced Security Appliances
    • Introduction to Digital Forensics
    • Applied Cryptography
    • Fundamentals of Cyber Incident Response
    Ontario College Diploma : Computer Systems Technician - GPA 3.71, 2013 Algonquin College － 1385 Woodroffe Avenue, Ottawa, ON K2G 1V8

    Key Courses:


    • Networking Fundamentals
    • Wide-Area Networking
    • Computer Technology
    • Linux Operating Systems
    • Network Operating System
    ACCOMPLISHMENTS
    • Dean's List: 5 semesters
    • Computer Systems Technician Scholarship: 2014
    • CCNA Security Course Completion Certificate
    • CCNA Exploration: Accessing the WAN Course Completion Certificate
    This resume is created in 7 minutes.
    Summary
    Versatile IT professional with vast knowledge of Enterprise Project Lifecycle methodology. Help Desk Administration expert with strong background in project management and product support.
    Skills
    • Certification: CompTIA Security+
    • Hardware: PCs, Laptops, Printers, Routers, Modems
    • Networking: LAN & VPN/Remote Connectivity, TCP/IP
    • Linux/Unix
    • PC Repair & Operations
    • Firewalls
    • Shared Services
    • ERP Systems- Workday
    • Local Area Network
    • Intrusion etection/Prevention
    • Windows Server
    • Cisco I: Network Fundamentals
    • Cisco III: Switching and Wi-Fi
    • Cisco II: Routing Protocols
    • Project Management
    • Scrum methodology
    • Enterprise platforms
    • ​Performance criteria tracking
    Experience
    Statewide Personnel System (SPS) Help Desk Support Analyst
    Baltimore, Maryland     DBM OPSB/ Sep 2017 to Current
    • Served as the first point of contact for employees that needed technical assistance over the phone or via email.
    • Performed remote troubleshooting through diagnostic techniques and pertinent questions.
    • Monitored and responded quickly and effectively to requests received through the IT helpdesk.
    • Monitored Service Desk for tickets assigned to the queue.
    Customer Support Agent
    Greenwood, South Carolina     Sykes Enterprises/AT&T/ Aug 2010 to Dec 2012
    • Logged and kept records of customer queries to help analyze call logs in order to spot common trends and underlying problems.
    • Communicated effectively with customers to address their questions and needs related to consumer products.
    • Raised the level of monthly and annual customer satisfaction survey process within the customer service department.
    Computer Support Technician
    Conyers, Georgia     Evolve Computer Services/ Mar 2008 to Aug 2010
    • Provided support to the functionality and operational efficiency of assigned systems and solutions.
    • Supported the project management team with activities that entailed the development of project schedules, plans and timeliness.
    • Assisted in the management process of virus removal and software installation.
    Education and Training
    Computer Networks and Cybersecurity Microsoft Server University of Maryland University College Present Adelphi, MD Computer Networks and Cybersecurity Microsoft Server
    Associates of Applied Science: Information Systems Security Community College of Baltimore County May 2017 Essex, MD Information Systems Security
    This resume is created in 7 minutes.
    Summary

    An experienced Support Technician with experience in networking, desktop support, Active Directory, backup and recovery and Exchange.

    Summary of Skills

    Certificate in Windows 7 desktop support

    HP Warranty Certified

    Lenovo Warranty Certified
    • Comptia A+, Comptia N+, Comptia Server +
    LEADERSHIP EXPERIENCE
    • A member of Advanced Technology Student Organization while attending Fort Hays State
    • Worked as a Certified Life Guard from 1
    • Earned Eagle Scout Award, March 2000
    Experience
    Network Management Group, Inc August 2010 to Current Technical Support Technician
    Hutchinson, KS

    Was responsible for end user support. Managed Active Directory, Exchange, antivirus. Also responsible for hardware and printer support.
    Dillons March 2004 to April 2013 Assistant Seafood Department Head/Front end Clerk
    Hutchinson, KS
    Sykes Enterprises March 2003 to February 2004 Computer Support Technician
    Hays, Kansas

    Assisted clients with DSL installation and connectivity issues
    Education
    Hutchinson Community College Computer Support Specialist - Web Developement Hutchinson, Kansas

    Attended from Fall 2000 to Fall 2002
    Fort Hays State University Cerficate in Internetworking: Information Networking and Telecommunications Hutchinson, Kansas

    Attended Spring 2003 to Spring 2004

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