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Summary
I am a "people person" with the "gift of gab", which helps me provide excellent customer service. I have a little programming and a lot of computer building and troubleshooting experience.  I am a very eager to learn new tasks.
Highlights
  • Exceptional telephone etiquette
  • Troubleshooting proficiency
  • LAN aptitude
  • Attention to detail
  • Vast technical knowledge
  • Patient and diligent
  • Customer service-oriented
  • Fast learner
Experience
03/2006 to Current
Driver/ trip planner Getcha There Pilot Cars － Gainesville, FL Planned trips for oversize loads.  Used mapping software to ensure specific routing was followed then escorted load for public safety.
09/2002 to 03/2006
Lead Operator CCDA － High Springs, FL Ran a 25 man crew that produced over 2200 half liter water bottles per minute.  Had to maintain equipment and run reports to track product.
04/2000 to 07/2002
Computer Technician Eagle Computers － Largo, FL Sold and built computers to customer specs, and installed requested OS and software.  I was responsible for any repairs and virus issues that customers presented.
03/1993 to 05/2000
Training Manager Promotional Travel － Clearwater, FL
Recruited and Trained a 120 man sales force that received inbound calls. I sold vacations and handled customer service for current and future customers.
​
Education
1991
High School Diploma: general Seminole High School － Seminole , FL, USA
This resume is created in 7 minutes.
Summary

I pride myself at being on time, reliable and a quick learner. I have good communication and customer service skills together with an understanding of current technology and computers. I work well in a team or individual environment.

Availability
Wednesday, Thursday, Saturday, Sunday
Work History
Sales/Games Advisor EB Games - Joondalup 10/2012 - 01/2013
 Customer Service and Stock Replenishment 
Computer Technician - Work Experience PLE Computers - Wangara 08/2015 - 08/2015
 Technicians department, building and repairing PC's/laptops
Barista McDondalds McCafe - Mirrabooka 09/2015 - Current
 Barista and Front counter Customer Service 
Education
High School Diploma: Ashdale Secondary College - Darch 2014
 I was a selected member of the Specialist Science and Technology program, 3 year course at Ashdale Secondary College (2012-2014) and achieved competency. 
ADVANCED DIPLOMA OF GAMES : North Metropolitan TAFE - East Perth Current
Certifications

Certificate II in Visual Arts 2015

Certificate II in Creative Industries (Media) 2015

Advanced Keynote Certificate 2012

Peer Leader Certificate 2015

Award "Book in a Day" 2014

This resume is created in 7 minutes.
Summary
Interested in obtaining a challenging social service position with a stable company that will utilize my skills and abilities for the benefit of the non profit sector and it's participants.
​
Skills
  • Word/Excel/Internet/Email
  • File Case Management
  • Customer service expert
  • Telecommunication skills
  • Strong sense of responsibility
  • Enthusiastic team member
  • Works well unsupervised
  • Follows written and oral directions
Experience
Kelino's Computing Repair Los Angeles , CA Computer Technician 02/2005 to Current Resolved technical issues for clients in person, on the phone and through e-mail. Troubleshot software/ hardware  issues and resolved problems accurately and efficiently. Set up, tested and configured networks, desktops, laptops and printers.
Keenan & Associates Torrance , CA General Office Clerk / Data Entry 04/1996 to 11/2005 Responsible for handling claims, new enrollments, receptionist duties such as answering telephones and filing paperwork. Required to inform clients about benefits and eligibility for Workers Compensation, and research claim status.
Education and Training
Diploma: Computer System Technician Support Specialist 2004 American Pacific College, Los Angeles, CA
Diploma: Computers 1994 T.T.I Career Center , Los Angeles , CA
Certification of completion: Psychology / Math 1985 University of California, Los Angeles, CA
Infantry 1982 United States Army, Ft. Benning, GA
This resume is created in 7 minutes.
Professional Summary
A+ Certified IT Repair Technician, skilled at diagnosing and repairing IT technology since 2011 while providing both efficient and precise repair with excellent customer service. Highly motivated, personable, with great energy and eager to learn and succeed.
Skills
  • Able to successfully work with wide range of end-users to diagnose and resolve complex technical issues.
  • 5+ years\' experience using MS Windows XP/7/8/10.
  • Expert troubleshooting hardware components: printers, hard drives, monitors, RAM, motherboards, (CPUs), video cards, etc.
  • Extensive software troubleshooting: operating systems, company/client based applications, firewalls, and antivirus and disaster recovery software.
  • Resolution of multiple variations of errors (HW/SW) that occur on a system machine in a timely manner.
  • Continuously learning and developing.
  • Installation and configuration of PC hardware and client software (i.e. perform image backups, delivers, tags, setup, and assists in the configuration of end-user/PC desktop hardware, software and peripherals.
  • Logging/Tracking of hardware-software issues and solutions from beginning to end while documenting fixes.
  • VMware deployment/administration.
  • Investigated reported issues and walked customers through scripted service protocols to rule out numerous problems.
  • Respond to user questions and problems in a timely manner while being technically knowledgeable, about the company and departmental policy – while managing expectations.
  • Experience with TCP/IP networking, DHCP, and DNS configuration.
    • NTFS file sharing permissions and Access Controls.
  • Extensive skills with network printing, from setup and configuration to troubleshooting (various OEM's).
  • Ability to lift 80+lbs. Expanding knowledge of MS Office: Word, Excel, PowerPoint, Outlook (2010/2013/2016).
  • Quick and efficient at break/fix repairs.
  • Utilize IT Support Request system to Track, prioritize, and document requests that entailed support and troubleshooting steps performed for LAN/WAN.
  • Support file servers and application servers, utilizing remote desktop utilities.
    		•
    Work History
    Technical Care Professional 05/2016 to Current
    Bright House Networks | Spectrum – Orlando, FL
    • Bright House Networks | Spectrum Troubleshoot with end users (25-35 users/day) Configure router settings firewalls, port triggers, DHCP settings, QoS settings, LAN, WAN, WiFi channels.
    • Survey area for overlapping channels and WiFi range.
    • Provisioned and repaired VOIP customer phones.
    • Completed submitted trouble tickets for network issues.
    • Worked hand in hand with current Help Desk department to resolve issues in sales region.
    • Provided overall daily router and server administration including monitoring, analysis, troubleshooting and performance tuning.
    • Operated on network traffic monitoring tools to configure equipment and analyze network outages all throughout 7 states.
    • Responsible for troubleshooting hardware and software issues as well as installing new hardware and software upgrades as needed.
    Consultation Repair Agent 06/2014 to 05/2016
    Geek Squad – Ocala, FL
    • Troubleshoot hardware and software problems, logging problems and documenting fixes.
    • Install, update, and repair software on organization systems.
    • Ability to communicate technical issues to non-technical people.
    • Continually maintain a working knowledge of all client products, services, and promotions.
    Computer Technician 01/2011 to Current
    Fixus – Orlando, FL
    • Install and configure PC hardware and client software.
    • Tracking, prioritizing and documenting requests using IT support request system.
    • Support and troubleshoot LAN/WAN Support File Servers, Application Servers.
    • Perform Backups Images, delivers, tags, set up, and assists in the configuration of end-user PC desktop hardware, software, and peripherals.
    • Troubleshoot hardware and software problems, logging problems and documenting fixes.
    • VMware deployment/administration.
    • Images, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software, and peripherals.
    Education
    CompTIA A+ Certification: CompTIA A+ Course: CompTIA A+ 2016 La Salle - Orlando, FL
    High School Diploma: 2015 The Villages Charter High School - The Villages, FL
    Associate of Arts: Computer Engineering College of Central Florida - Ocala, FL
    Certifications
    • A+ CompTIA certified - August 2016
    • CCNA R&S - (currently studying)
    Additional Information
    • Additional Information Provided upon request
    This resume is created in 7 minutes.
    Objective

    A position in factory operations requiring a team player with solid manufacturing experience, a strong aptitude, and a fast performance for maintaining high production and quality standards.

    Qualifications and Strengths
    • Over 6 years' experience working in manufacturing environment.
    • Comprehensive knowledge of cleaning work areas and equipment.
    • Excellent computer skills.
    • Proven ability to assist other machine operators, assemblers and other workers.
    • Able to follow instructions and directions in order to complete projects or assignments.
    • Hardworking, responsible and reliable.
    Work History
    Machine Operator Production 2017 to Current
    Maplehurst Bakeries – Brampton
    • Equipment set-up and change overs and running production lines as needed for various food products.
    • Ensure line is running properly, paying particular attention to quality.
    • Weighing product to ensure proper weight during production runs.
    •  Working closely with all production team members to ensure product quality.
    •  Ability to maintain a clean and sanitized work area with strong GMP focus.
    Computer Technician 2011 to 2017
    Etekcenter – Brampton, ON
    • Trouble-shot hardware/software issues for PCs, laptops, cell phones and tablets.
    • Set up and configured hardware and software on customers requires.
    • Installed and upgraded software and operating systems such as Windows, IOS, Android.
    • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
    Machine Operator 2009 to 2011
    Ultra Manufacturing – Waterloo, ON
    • Molded plastic parts free from any defects.
    • Trimmed flash, doing secondary work on parts and packing them.
    • Labeled completed boxes and kept record of parts made during shift.
    • Cleaned and maintained work areas as directed.
    Industrial Cleaner 2005 to 2009
    Philips Service, Toyota – Cambridge, ON
    • Cleaned welling machines, robots.
    • Swept, mopped, and scrubbed floors with different type of chemical.
    • Worked in fast pace and finished tasks in time manners.
    • WHMIS training and met Toyota safety procedure.
    Education & Certifications
    • Fork Lift Certification
    • Computer Hardware & Networking Diploma, Mohawk College, ON
    • Highschool Diploma, Galt Collegiate Institute, Cambridge, ON 
    This resume is created in 7 minutes.
    Summary
    I have worked for local government for nearly 10 years in the IT field. My various roles and titles have changed from Helpdesk support, Systems Administrator to Team Leader Information Technology. All these roles and given me extensive knowledge and understanding of company policies, procedures and legislative requirements. One of my major achievements was being part of the Project team to build the New Ruapehu District council building. I managed the networking wiring, security systems and telecommunications. The implementation of Ozone Enterprise suite into the Ruapehu District Council was another successful implementation. Being the project manager I was responsible for integration, training, change management and risk assessment. Regular communications with Origen and Ruapehu District Council staff helped to ensure the smooth transition to the Ozone Enterprise suite. Continuous improvement in the IT area is a must. I am currently studying for my CCNA. I am also a member of Experts-Exchange. Most of my IT training has been with Auldhouse Training Centre, Auckland. As part of the District council, I have had Civil Defence training, and regularly attended ALGIM and SOLGM conferences.
    Skills
    • Microsoft(MS) Windows Server 2003,Windows Server 2008 R2
    • MS Exchange Server 5.0 and Exchange Server 2003
    • MS SQL Server 2005 and 2008 R2
    • MS SharePoint 2010, MS Project, MS Visio
    • Other software platforms MS Office 2003, 2007, 2010, 2013, Windows XP, Vista, Windows 7 and more.
    • Virtualisation using VMWARE
    • Geographical Information Systems (GIS) MapInfo, QGIS, Global Mapper, Intramaps Windows NT 4.0 Server, Ponsonby, Auckland
    • New Horizons training centre - Comptia A+, FrontPage
    • Auldhouse Training Centre - Microsoft (MS) Windows XP, Server 2000, 2003, 2008 R2, MS Office up to 2010, Ponsonby, Auckland
    • MS E-learning - MS SQL, MS Exchange, MS SharePoint
    • RAMM - Asset Management Software, CJN Technologies, Albany, Auckland
    • MapInfo Professional - GIS Software, Critchlow and Associates, Wellington
    • CIMs Civil Defence training - Ruapehu and Waitomo district council
    • Workplace First aid - Current to 2015
    • Other training was in-house at Computer Leasing Limited e.g. firewalls, routers, NETGEAR -CISCO - MAKO, Arcserve backup software, Symantec Ghost
    Experience
    09/2010 to 04/2013
         Leader Information Management Services
    • Maintain and oversee all information both electronic and physical within the council and adhere to the strict security and privacy legislations as required by local government.
    • First call of IT support for all computer software, hardware, networking, Wi-Fi and PABX systems.
    • Install and maintain a SQL data warehouse for the spatial data in Intramaps and asset management systems.
    • Implemented and maintained, Windows Server (2008 R2) in both Physical and a Virtual capacity.
    • Maintained, Configured and Installed: Microsoft Windows Server 2008 R2 Microsoft SharePoint 2010 Microsoft SQL server 2008 R2 Microsoft Windows 7, XP Intramaps mapping server MapInfo Professional Regularly worked with Active Directory - DNS, TCP/IP, WINS & Group Policy.
    • HP, Dell, Asus and Lenovo hardware, RAID setup, NAS, Backup.
    • Change, Configuration & Release Management.
    • IIS 7, Exchange, DHCP Ruapehu District Council.
    Team Leader 04/2004 to 08/2010
    • Team leader of 4 IT staff.
    • Managed the IT budget approximately $650,000.00.
    • Create and adhere to the IT strategic plan and strategy.
    • Maintain the day to day running of all IT services from Active Directory, SQL databases, PABX systems, security cameras, GIS maps and just about anything else that had a power plug.
    • Project Manage the implementation of the new corporate software package called Ozone by Origen Technologies at a budget of just over $600,000.00 and was also part of the new Ruapehu district council building with a budget of just under $7,000,000.00.
    • Provided support and staff training for all Microsoft Windows and MS Office applications.
    • Make sure my team followed best practices and legislations as per local government policies and the IT strategic plan.
    Computer Technician 02/2000 to 03/2004
         Computer Leasing Limited
    • Part of a team of 4 engineers providing equipment and support for over 1000 external clients.
    • Prepared and tested desktop, laptops and servers.
    • Managed local area networks (LAN).
    • Dealt with customers face to face.
    • Supported DOS, Win 3.1, Win9X, 2000 and XP.
    • Build desktop and servers.
    • Setup and deliver computers, printers and servers.
    Education and Training
    Auckland Unitech - Certificate in Business Computing *Carrington Polytechnic - Advanced Certificate in Business computing Liston College, Tongariro College and Massey High School
    Certifications
    Civil Defence training *Asset Management - RAMM / AssetFinda (Bizeasset) *Networking LAN/WAN/WIFI *Terminal Server *Workplace First Aid Certificate - Current *Ozone - Supported Financials, Regulatory, EDRMS
    Interests
    Gives 110 % to any task given *Can work alone or in a team environment Interests *Touch rugby *Reading *Rugby *Gym *Darts
    Skills
    A+, Active Directory, Arcserve, Asset Management, Backup, budget, CISCO, hardware, Council, clients, data warehouse, databases, Dell, DHCP, DNS, DOS, staff training, Financials, firewalls, First Aid, FrontPage, Ghost, GIS, HP, IIS 7, Information Systems, IT support, local area networks, LAN, laptops, Team leader, local government, MapInfo, Mapper, all Microsoft, Exchange, Exchange Server, MS Exchange, MS Exchange Server 5.0, MS Office, MS Office applications, MS Project, Microsoft SharePoint, SharePoint, Windows 7, Microsoft Windows, Microsoft Windows 7, Windows, Win9, 2000, Win 3.1, Windows XP, NAS, Networking, PABX, cameras, policies, printers, RAID, routers, Defence, servers, MS SQL Server, MS SQL, Microsoft SQL server, SQL, strategy, strategic, Symantec, TCP/IP, Terminal Server, Visio, Vista, WAN, Windows NT 4.0 Server, Windows Server
    Additional Information
    • Personal Strengths *Passion for getting things done - ability to draw on many skills and contribute effectively *Strong sense of initiative, drive and self-motivation *Excellent communicator, time management and organisational skills *Ability to complete tasks thoroughly and ensuring that it is complete to the highest degree *Able to meet deadlines and time frames *Gives 110 % to any task given *Can work alone or in a team environment Interests *Touch rugby *Reading *Rugby *Gym *Darts
    This resume is created in 7 minutes.
    Professional Summary
    Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment, as well as a Self-motivated Computer Technician with several years experience installing and maintaining company databases and servers.
    Skills
    • Customer service expert
    • Skilled at mediation
    • Fast learner
    • Skilled multi-tasker
    • Continuing education in IT
    • Coursework includes Java and Visual Basic
    • Microsoft Office Specialist (MOS) Expert
    Work History
    August 2016-April 2017 Barista | Starbucks | Tampa, FL
    • Engendered customer loyalty by remembering personal preferences and allergy information.
    • Complied with standards for merchandising, stocking and storing product.
    • Prioritized drink requests while managing interruptions.
    • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
    • Memorized recipes for several specialty coffee beverages and seasonal offerings.
    September 2015-Current Computer Technician | Advanced Millennium Computers | St. Petersburg, FL
    • Installed software and operating systems on several company computers.
    • Set up and configured hardware and software on company equipment.
    • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
    • Installed software, modified and repaired hardware and resolved technical issues.
    • Resolved customer issues in a clear, courteous and straightforward manner.
    • Demonstrated professionalism and courtesy with customers at all times.
    February 2014-September 2015 Receptionist/Manager | Royal Essence Nail & Spa | Jacksonville, FL
    • Fielded an average of 20 customer service calls per day.
    • Answered customers' questions and addressed problems and complaints in person and via phone.
    • Offered exceptional customer service to differentiate and promote the company brand.
    • Kept the showroom clean and maintained neat, orderly product displays.
    • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
    • Delivered excellent customer service by greeting and assisting each customer.
    Education
    2015 Associate of Arts: Business Management University of North Florida Jacksonville
    Current Bachelor of Arts: Information Technology University of South Florida Tampa
    This resume is created in 7 minutes.
    Summary

    Computer User Support Specialist with a focus on client satisfaction and experience assisting users both remotely and in person. Looking to bring exceptional technical know-how and customer-service skills all while creating a knowledgeable experience.

    Skills
    • Advanced troubleshooting
    • Computer diagnostics and repair
    • Organized
    • Hardware support and troubleshooting
    • Computer programming
    • Customer service-focused
    • Active listening skills
    • Seasoned in conflict resolution
    • MS Office proficiency
    Experience
    IT Operations Analysts I | 01/2019 to Current TD Bank - Lexington, SC
    • Install and configure WIN7/WIN10 hardware operating systems and applications
    • Provide support including procedural documentation and relevant reports follow diagrams and written instructions to repair a fault or set up a system
    • Set up new user accounts and profiles, also dealt with password issues and account unlocks using active directory
    • Monitored and maintained computer systems and networks such as Citrix Apps, TSYS, Jack Henry and Mainframe
    • Answered 60+ inbound calls per day and directed to designated individuals or departments
    Advanced Technical Support | 10/2017 to 01/2019 Asurion - Nashville, TN
    • Displayed courtesy and strong interpersonal skills with all customer interactions
    • Resolved customer complaints and concerns with strong verbal and negotiation skills
    • Created new account, reset passwords and configured access for users
    • Troubleshoot hardware issues and worked with service providers to facilitate repairs
    • Supported customers having data connectivity issues
    • Maintained a calm, professional demeanor when faced with high demand, high volume workloads
    • Provided thorough support and problem resolution for customers
    • Processed an average of 90 inbound and outbound technical support calls
    Computer Repair Technician | 07/2014 to 10/2017 FedEx Supply Chain - Lebanon, TN
    • Worked under strict deadlines and responded to service requests and emergency call-outs and also trained 5-10 new employees quarterly.
    • Set up, tested and configured networks, desktop, laptops and printers.
      Also I resolved technical issues for clients in person, on the phone and through e-mail.
    • Performed desktop and laptop repairs for DELL Products, Google, Tech Data systems, Tyco America and Xerox.
    • Troubleshooted and diagnosed hardware and software issues for a wide range of systems (desktop, tablet and notebook computer systems), and executed the imaging process to meet all quality standards.
    • Installed and supported over 30 Microsoft Windows Servers in an Active Directory Cluster.
    25Lima (Cable Systems Maintainer and Installer) | 04/2012 to 04/2018 Tennessee National Guard - Nashville, TN
    • Maintained complete accountability during redeployment of all sensitive items and communication equipment. Performed tests on cable communications systems and circuit groups.
    • Installed, operated, and performed unit level maintenance on cable and wire systems, to include Digital Group Multiplexers, Remote Multiplexing Combiners, repeaters, restorers, voltage protection devices, telephones, test stations, intermediate distribution frames, and related equipment.
    • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
    • Troubleshoot and diagnosed systems using speed, ping and related tests.
    Education
    Cane Ridge High School - - Antioch, TN, United States | | High School Diploma 2012
    Activities and Honors
    • Winner Of The FedEx Bravo Zulu Award.
    • Certificate of Signal Regimental Affiliation. 
    • 551st Signal Battalion Certificate of Achievements.
    • Department Of The Army Certificate Of Training.
    This resume is created in 7 minutes.
    Summary
    Tech-savvy professional with a strong background in software account management. Brings knowledge from supplemental coursework in public policy, specifically in technology policy and foreign affairs. Recent graduate with excellent research, time management and problem solving skills.
    Education and Training
    2017
    Bachelors of Arts: Political science Washington State University － Pullman, WA Political science Magna Cum Laude *Dean's List - All Semesters of Attendance *National Society of Collegiate Scholars, Golden Key, HonorSociety.org Invitations and Memberships
    2015
    Associate of Arts Bellevue College － Bellevue, WA Business Management
    Experience
    06/2010 to 02/2014
    Eastern Regional Sales Manager EAGLEVIEW TECHNOLOGIES － BOTHELL, WA
    • Simultaneously managed over two thousand accounts worth in excess of $5,000,000 in revenue annually.
    • Close teamwork with every department to ensure a high level of client satisfaction and return business.
    • Selected and deployed to Manila, Philippines to train and lead 30 member of a newly acquired operations team.
    • Drafted and edited corporate contracts efficiently and professionally.
    03/2009 to 06/2010
    GEEK SQUAD COMPUTER TECHNICIAN BEST BUY'S GEEK SQUAD － BELLEVUE, WA
    • Provided superior customer service, led department in 100% Customer Satisfaction Index survey scores from our customers.
    • Led team while managers were absent and exceeded sales goals set by district staff with in depth knowledge of up selling and identifying customer needs.
    • Trained new employees and developed skills of current employees to consistently be one of the highest profit locations companywide.
    11/2006 to 03/2009
    FIREDOG FLEX TECHNICIAN SUPERVISOR CIRCUIT CITY'S FIREDOG － BELLEVUE, WA
    • Strong ability to multitask, repairing client's computers and up selling to provide the best solution for every client.
    • Work in close contact and communication with other employees to make our unit turnaround time one of the best in the company.
    • Recognized internally for high level of customer satisfaction and accurately completed and diagnosed units.
    Skills
    Former HP Certified Master Technician, Microsoft Windows 7 and Office 2010 Certified Sales Expert

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