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Summary
I am a "people person" with the "gift of gab", which helps me provide excellent customer service. I have a little programming and a lot of computer building and troubleshooting experience.  I am a very eager to learn new tasks.
Highlights
  • Exceptional telephone etiquette
  • Troubleshooting proficiency
  • LAN aptitude
  • Attention to detail
  • Vast technical knowledge
  • Patient and diligent
  • Customer service-oriented
  • Fast learner


Experience
03/2006 to Current
Driver/ trip planner Getcha There Pilot Cars Gainesville, FL Planned trips for oversize loads.  Used mapping software to ensure specific routing was followed then escorted load for public safety.
09/2002 to 03/2006
Lead Operator CCDA High Springs, FL Ran a 25 man crew that produced over 2200 half liter water bottles per minute.  Had to maintain equipment and run reports to track product.
04/2000 to 07/2002
Computer Technician Eagle Computers Largo, FL Sold and built computers to customer specs, and installed requested OS and software.  I was responsible for any repairs and virus issues that customers presented.
03/1993 to 05/2000
Training Manager Promotional Travel Clearwater, FL
Recruited and Trained a 120 man sales force that received inbound calls. I sold vacations and handled customer service for current and future customers.
Education
1991
High School Diploma: general Seminole High School Seminole , FL, USA
This resume is created in 7 minutes.
Summary

I pride myself at being on time, reliable and a quick learner. I have good communication and customer service skills together with an understanding of current technology and computers. I work well in a team or individual environment.

Availability
Wednesday, Thursday, Saturday, Sunday
Work History
Sales/Games Advisor EB Games - Joondalup 10/2012 - 01/2013
Customer Service and Stock Replenishment 

Computer Technician - Work Experience PLE Computers - Wangara 08/2015 - 08/2015
Technicians department, building and repairing PC's/laptops

Barista McDondalds McCafe - Mirrabooka 09/2015 - Current
Barista and Front counter Customer Service 

Education
High School Diploma: Ashdale Secondary College - Darch 2014
I was a selected member of the Specialist Science and Technology program, 3 year course at Ashdale Secondary College (2012-2014) and achieved competency. 
ADVANCED DIPLOMA OF GAMES : North Metropolitan TAFE - East Perth Current
Certifications

Certificate II in Visual Arts 2015

Certificate II in Creative Industries (Media) 2015

Advanced Keynote Certificate 2012

Peer Leader Certificate 2015

Award "Book in a Day" 2014

This resume is created in 7 minutes.
Summary
Interested in obtaining a challenging social service position with a stable company that will utilize my skills and abilities for the benefit of the non profit sector and it's participants.
Skills
  • Word/Excel/Internet/Email
  • File Case Management
  • Customer service expert
  • Telecommunication skills
  • Strong sense of responsibility
  • Enthusiastic team member
  • Works well unsupervised
  • Follows written and oral directions
Experience
Kelino's Computing Repair Los Angeles , CA Computer Technician 02/2005 to Current Resolved technical issues for clients in person, on the phone and through e-mail. Troubleshot software/ hardware  issues and resolved problems accurately and efficiently. Set up, tested and configured networks, desktops, laptops and printers.
Keenan & Associates Torrance , CA General Office Clerk / Data Entry 04/1996 to 11/2005 Responsible for handling claims, new enrollments, receptionist duties such as answering telephones and filing paperwork. Required to inform clients about benefits and eligibility for Workers Compensation, and research claim status.
Education and Training
Diploma: Computer System Technician Support Specialist 2004 American Pacific College, Los Angeles, CA
Diploma: Computers 1994 T.T.I Career Center , Los Angeles , CA
Certification of completion: Psychology / Math 1985 University of California, Los Angeles, CA
Infantry 1982 United States Army, Ft. Benning, GA
This resume is created in 7 minutes.
Professional Summary
A+ Certified IT Repair Technician, skilled at diagnosing and repairing IT technology since 2011 while providing both efficient and precise repair with excellent customer service. Highly motivated, personable, with great energy and eager to learn and succeed.
Skills
  • Able to successfully work with wide range of end-users to diagnose and resolve complex technical issues.
  • 5+ years\' experience using MS Windows XP/7/8/10.
  • Expert troubleshooting hardware components: printers, hard drives, monitors, RAM, motherboards, (CPUs), video cards, etc.
  • Extensive software troubleshooting: operating systems, company/client based applications, firewalls, and antivirus and disaster recovery software.
  • Resolution of multiple variations of errors (HW/SW) that occur on a system machine in a timely manner.
  • Continuously learning and developing.
  • Installation and configuration of PC hardware and client software (i.e. perform image backups, delivers, tags, setup, and assists in the configuration of end-user/PC desktop hardware, software and peripherals.
  • Logging/Tracking of hardware-software issues and solutions from beginning to end while documenting fixes.
  • VMware deployment/administration.
  • Investigated reported issues and walked customers through scripted service protocols to rule out numerous problems.
  • Respond to user questions and problems in a timely manner while being technically knowledgeable, about the company and departmental policy – while managing expectations.
  • Experience with TCP/IP networking, DHCP, and DNS configuration.
  • NTFS file sharing permissions and Access Controls.
  • Extensive skills with network printing, from setup and configuration to troubleshooting (various OEM's).
  • Ability to lift 80+lbs. Expanding knowledge of MS Office: Word, Excel, PowerPoint, Outlook (2010/2013/2016).
  • Quick and efficient at break/fix repairs.
  • Utilize IT Support Request system to Track, prioritize, and document requests that entailed support and troubleshooting steps performed for LAN/WAN.
  • Support file servers and application servers, utilizing remote desktop utilities.
  • Work History
    Technical Care Professional 05/2016 to Current
    Bright House Networks | Spectrum Orlando, FL
    • Bright House Networks | Spectrum Troubleshoot with end users (25-35 users/day) Configure router settings firewalls, port triggers, DHCP settings, QoS settings, LAN, WAN, WiFi channels.
    • Survey area for overlapping channels and WiFi range.
    • Provisioned and repaired VOIP customer phones.
    • Completed submitted trouble tickets for network issues.
    • Worked hand in hand with current Help Desk department to resolve issues in sales region.
    • Provided overall daily router and server administration including monitoring, analysis, troubleshooting and performance tuning.
    • Operated on network traffic monitoring tools to configure equipment and analyze network outages all throughout 7 states.
    • Responsible for troubleshooting hardware and software issues as well as installing new hardware and software upgrades as needed.
    Consultation Repair Agent 06/2014 to 05/2016
    Geek Squad Ocala, FL
    • Troubleshoot hardware and software problems, logging problems and documenting fixes.
    • Install, update, and repair software on organization systems.
    • Ability to communicate technical issues to non-technical people.
    • Continually maintain a working knowledge of all client products, services, and promotions.
    Computer Technician 01/2011 to Current
    Fixus Orlando, FL
    • Install and configure PC hardware and client software.
    • Tracking, prioritizing and documenting requests using IT support request system.
    • Support and troubleshoot LAN/WAN Support File Servers, Application Servers.
    • Perform Backups Images, delivers, tags, set up, and assists in the configuration of end-user PC desktop hardware, software, and peripherals.
    • Troubleshoot hardware and software problems, logging problems and documenting fixes.
    • VMware deployment/administration.
    • Images, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software, and peripherals.
    Education
    CompTIA A+ Certification: CompTIA A+ Course: CompTIA A+ 2016 La Salle - Orlando, FL
    High School Diploma: 2015 The Villages Charter High School - The Villages, FL
    Associate of Arts: Computer Engineering College of Central Florida - Ocala, FL
    Certifications
    • A+ CompTIA certified - August 2016
    • CCNA R&S - (currently studying)
    Additional Information
    • Additional Information Provided upon request