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Summary of Skills
  • Work well without supervision
  • Work well individually or with a team
  • Ability to prioritize and remain focused on the essence of an issue
  • Excellent with customer support services
  • Process development
  • Raytheon Six Sigma Specialist
  • Learn new computer programs very quickly
  • Knowledgeable in SAP
  • Proficient in Excel and Word
  • Skilled at learning new concepts quickly while working well under pressure
  • Proficient in CommonPDM
    • Certified Program Manager
    • Certified Agreement Object Administrator
Professional Experience
Configuration Analyst 02/2016 to Current Raytheon Missile Systems Tucson, AZ
  • Worked with CommonPDM on a daily basis to verify product drawings, approvals, and configuration verification.
  • Worked with engineers to process changes to both government and company owned drawings to ensure compliance with contractual obligations.
  • Reviewed company policies to ensure compliance and approval by the government.
  • Developed a process to aid in engineers in submitting appropriate documentation with change requests.
  • Verified that paperwork met government and company regulations and update as needed.
  • Created product structure for newly created drawings in CREO.
  • Managed change board to ensure compliance with configuration management expectations.
  • Created weekly and monthly metrics reports to verify on time completion.
  • Led multiple affordability projects to streamline company processes, resulting in millions of dollars in cost reduction.

Procurement Intern 05/2015 to 08/2015 Freeport-McMoRan, Miami Operations Miami, AZ
  • Purchasing materials from multiple vendors utilizing SAP
  • Updated material sourcing and purchasing information for future purchases on stock items.
  • Distributed vendor surveys for 3rd year in order to gain insight on how the company is performing.
  • Verified distribution information for forward purchasing agreements.
  • Resolved issues involving: past due items, materials received not invoiced, and over/under delivered purchase orders
Seasonal Associate for 2 years 01/2014 to 04/2014 Razor Edge Silver City, NM
  • Assisted customers with paperwork such as making copies, accepting tax returns, and many typing jobs.
  • Input customer information into tax software
  • Also worked from December 2012 to May 2013
Bachelor of Science: Business Administration/Management 2015 Western New Mexico University Silver City, NM
  • 3.77 GPA
  • Graduated Magna Cum Laude
  • Minor in Economics and Entrepreneurship
  • Member of Delta Mu Delta International Honor Society in Business Administration
  • Founding member of WNMU Marketing Club

MBA: International Business 2019 Western New Mexico University Tucson , AZ
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Highly professional, tireless work ethic, organized, discreet and trustworthy, a fast learner with quality communication skills as well as a strong ability to multi-task and remain level-headed under pressure.
NCR World Headquarters - Atlanta, GA Software Engineer 06/2017 to Current
  • Developed and maintained technical expertise with NCR software, such as: Configuration Center, NCR Back Office, Command Center, Aloha Online Ordering, etc.
  • Working with NCR software, configure entire restaurant systems for newly installing sites.
  • Processed the entire change of site environments during a change of ownership.
  • Responsible for the creation of entirely new EDC files using the banking account information for newly installing restaurants. Experienced with handling elevated issues that may occur.
  • Developed documentation for each process handled by the configuration team.
NCR Alpharetta, GA Software Support Specialist 10/2016 to 06/2017
  • Supported and maintained NCR restaurant systems and software for a broad range of restaurant brands.
  • Worked with onsite technicians, site personnel, and franchisees during the installation of new NCR equipment. Addressed any network and hardware issues that should arise.
  • Remotely configured the newly installed equipment and site credit card information (EDC) on the site server.
  • Setup new employee PCs. Installed all needed software and ensured user accounts and access were properly configured. Provided continued technical support for 30+ employees.
  • Developed documentation for common processes for both support staff and end-users. 
NCR Alpharetta, GA Configuration Analyst 12/2015 to 07/2016
  • Led over 400 installs for the Dunkin Donuts On-The-Go nationwide rollout by working closely with onsite technicians, site personnel, and Dunkin franchisees.
  • Guided onsite technicians through installation processes, keeping with Dunkin Corp standards. 
  • Accurately configured sites through RPOS and Lighthouse software. 
  • Assisted new team members in learning system and project procedures for On-The-Go rollout. 
  • Began working with the Dunkin Donuts Activations team, learning how to activate and configure all hardware for new stores, as well as processing change of ownerships.
Zaxby's Suwanee, GA Assistant Manager 10/2013 to 12/2015
  • Responsible for handling the cash flow and restocking of inventory. 
  • Provided responsive, friendly, and courteous customer service. Addressed customer inquiries and complaints.
  • Trained new employees and managers on store procedures and policies.
Education and Training
  • Thomas Edison College - Basics 
  • Lanier Technical College - Computer Science (Partial)
  • NCR University - Python Programming, NCR Back Office, Configuration Center, etc