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Career Overview
Experienced Computer Systems Analyst with diverse industry experience in corporate, Healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis. Versed in multiple software systems including Epic (certified-Health Information Management and Identity), AllScripts, Meditech, OnBase and Cerner systems. 
Work Experience
Kaiser Permanenete Greenwood Village, CO Systems Administrator | Application Services Group (ASG) 06/2017 to Current

• End user support included troubleshooting, root cause analysis and permanent resolution of system issues that included collecting, consolidating and analysis of service metrics to facilitate decision making related to service improvements.
• Supported infrastructure Change management in an enterprise organization that resulted in stronger compliance of HIPAA and SOX requirements within ITIL change and release management practice and application delivery processes
• Provide tier 2 support of Document Management System for technical and data issues related to web-based application that resulted in identification of critical application failures
• Provided end user support including troubleshooting, root cause analysis and permanent resolution of system issues that resulted in a reduction of service tickets
• Oversaw various implementation and re-engineering projects from conceptualization to completion

Kaiser Permanente Senior Business System Analyst - Consultant 09/2016 to 06/2017
  • Liaison between the business partners and IT Team
  • Provisioning for business partner accounts across multiple servers
  • Active Directory access administration
  • SharePoint System Administrator- CSC Production Support Team
  • Maintained real-time Root Cause Analysis and Change Management process improvements
  • Developed, implemented and monitor post-process improvements
  • Monitored production batch and ad hoc jobs ensuring proper function
  • Resolved technical and functional issues and developed recommendations and action plans
Oxford Global Resources Epic HIM/Identity Application Analyst - Consultant 01/2016 to 05/2016
  • Design, build, test, validation of Epic HIM modules
  • Identity/Security
  • Support Care Connect (Epic) applications
  • Stabilize and optimize
  • Troubleshoot, diagnose and correct system errors
  • Documentation
Catholic Health Initiatives Epic Certified HIM Application Analyst 10/2014 to 12/2015
  • Epic Implementation HIM Build Analyst 
  • Build, test, and validate Epic software for multiple applications or modules
  • Verify all systems are fully tested before implementation into production
  • Troubleshoot systems and application problems in the test and production environments 
  • Configure Epic for OnBase HIM
  • Release of Information - Workstation Profile and Print Groups
  • Deficiency Tracking - Signature Deficiency Settings
  • Configure Document Types (Document Crosswalk and Indexing Testing)
  • Scanned Image Configuration - Optimization
  • Standardization of documentation and the integration of applicable standards and practices
Recondo Technology Consultant (Revenue Cycle) 01/2013 to 06/2013
  • Managed large scale multi-facility implementations of revenue cycle software in hospitals and clinics nationwide
  • Project Manager for project scheduling, timescales and costs
  • Mapping of charge masters, payer contracts, HIS integration documents, HL7 feeds
  • Implementation and Activation
New West Physicians Consultant (EHR Application Analyst Information Systems- AllScripts) 03/2012 to 07/2012
  • Application Analyst, EHR Allscript
  • System Administrator (Allscripts Patient Portal)
  • Trainer
Catholic Health Initiatives Consultant (Application Analyst Cerner / Identity Management) 05/2011 to 03/2012
  • Cerner/Application Analyst
  • Break/fix, optimization Cerner liaison
  • Identity Management Security
Select Specialty Hospital Health Information and Credentialing Manager 06/2008 to 08/2009
  • Provided strategic direction on prioritization, integration and resource application.
  • Assured compliance with federal, local, state, regional and CMS requirements.
  • Documented business requirements, functional specifications and training procedures systems and PPS/DRG coding.
  • Managed credentialing staff while promoting corporate-wide adherence to all by-laws, industry trends and regulations as well as enhancing current internal policies and procedures.
Education and Training
Health Information Management Regis University, Denver, CO
Medical Assistant Pima Medical Institute
Medical Billing, Coding and Transcription Parks College
Certifications

Certification/Proficiency 

  • Deficiency Tracking
  • Hospital Coding 
  • Release of Information 
  • Identity 
This resume is created in 7 minutes.
Work History
Capistrano Unified School District 09/1994 to Current
Aliso Niguel High School Aliso Viejo, CA

Activities Director (2018-present)

  • Managed, led, and directed activities of a comprehensive high school with 3000+ students including registration, open house, dances, and graduation
  • Trained faculty in the use of Google Apps and assisted with transition to Distance Learning model
  • Supervised and coordinated facilities calendar with all stakeholders
  • Oversaw ASB budget, planning and expenditure control systems
  • Developed and executed action plan to bring our accounting practices into FCMAT compliance
  • Served as STAP in support of Guidance activities including Senior Awards, Senior Parent Night, Recruiting Events, PBIS Mentorship program
  • Promoted a positive school culture and fostered connections to our school as an Advisor to ASB
  • Revamped and branded ANHS website and brought it into ADA compliance
  • Communicated information and activities by posting Weekly Wolverine Newsletter in Messenger and overseeing use of social media accounts
  • Taught 9th Grade English and collaborated with content area team via Google platform

Educational Technology Curriculum Specialist (2017-2018)

  • Coordinated with site administration to develop professional learning in EdTech that promotes rigor, great first instruction, and differentiation
  • Facilitated K-12 technology integration across all content areas with an emphasis on alignment to Common Core standards

Ladera Ranch Middle School, English Teacher (2003-2018)

  • Led English department; served on Leadership Team; trained teachers on the analysis of data, prioritizing and unwrapping of standards, development of common formative assessments
  • Served on leadership team and contributed to school-wide policies regarding curriculum development, CCSS implementation, and professional learning
  • Developed, coordinated, and advised the All-Star Community Service Program, for five years; this model program was recognized with a Gold Ribbon Award in 2017

Aliso Viejo Middle School, English Teacher (1)

Consultant 05/1990 to Current
University of California, Irvine Irvine, California
  • Adjunct Teacher for elementary methods course in English Language Arts instruction
  • Instructor for 45-hour course on English/language arts instruction for the K-College Classroom
  • Assistant Director to UCI Writing Project's Summer Institute, a 125-hour program and Mini-Institute, a 30-hour program in the teaching of reading and writing
Education
Master of Arts: English Education 1989 Boston University - Boston, Massachusetts
Bachelor of Arts: English 1988 University of California, Irvine - Irvine, California Minor in Psychology
Publications

Skills for Life and Leadership Lesson Series

Digital Vision Boards: Designing Your Future

Team Building: Digital Scavenger Hunt

Classroom Management: Protocols for Movement, Collaboration & Engagement

Contributed  to Prentice Hall  and Scott Foresman textbook series

Co-authored Book Clubs in the K-College Classroom 

Contributor to Reading, Thinking, and Writing about Culturally Diverse Literature, edited by Carol Booth Olson

Awards
  • PTSA Honorary Service Award: Administrator of the Year (2020)
  • Gold Ribbon Award for All-Star Service Program (2017)
  • Presidential Volunteer Service Award for 200+ hours of service (2013-2017)
  • CUSD Middle School Teacher of the Year (1996, 2016)
  • California League of Middle Schools Teacher of the Year, Finalist (2014)
  • Orange County Teacher of the Year (1997)
  • Fellowship to UCI Writing Project Summer Institute (1989)
Professional Summary

I strive to embrace the work that is required to promote achievement, equity, and access for all. I am fully prepared to support my principal, our district leadership, and the reopening plan for our schools.

This resume is created in 7 minutes.
Career Summary
Versatile IT professional with vast knowledge of Enterprise Project Life-cycle methodology. Windows Systems Administrator strong background in project management and product support. Experienced Professional with over 4 years working with Managed Services Providers. Action-oriented with strong ability to communicate effectively to executive, and business audiences.
Areas of Expertise
  • Active Directory
  • Windows Server
  • Office 365 Administrator
  • Virtual servers/VMware
  • HIPAA
  • MDM Maas360 Expert
  • Accomplished with mobile devices
  • ITIL foundations
  • Technical problem solving
  • Customer service specialist 
Experience
01/2012 to 01/2013
IT Support Specialist WeRecycle LLC Mount Vernon, NY
  • Provide IT equipment, support and training for all end users.
  • Troubleshoot and resolve network and system issues.
  • Developed Tested features across various browsers.
  • Created users and Groups for AD along with assigning permissions to access folders and other company resources. 
  • Accounted for well over 100,000 dollars of IT equipment
  • Deployed iPhones using maas360
06/2011 to 12/2011
IT Consultant Tek Systems Purchase, NY
  • Build and configure Laptop for end uses at IBM facility
  • Resolve break fix tickets at IBM hospitality center
  • Deploy Blackberry Bold to Mastercard Staff providing superior service
  • Masterful Skills gained using the ticketing system Tivoli at IBM
  • First migration of email from lotus notes to Outlook exchange
  • Gained a deeper knowledge of BES and the use of mobile phones in the enterprise
05/2009 to 01/2012
Computer Technician Consultant Peak Organization New York, NY
  • Responded to field service request as contractual labor across the Tri-state area.
  • Participated in National deployments providing support for Chase, Citibank, Experian and other fortune 500 clients.
  • Professional experience gained working on deployments of windows 7, HP Printer projects, and Server installations.
  • Developed incredible client and customer support.
Education and Training
Bachelor of Science: Food Service Management Johnson and Wales University Providence, RI

Food Service Management

This resume is created in 7 minutes.
Summary

I am a specialist in SAP User Experience (UX) and SAP Integrations and an experienced team leader during complex SAP implementations. I have excellent analytical and project management skills, with willingness to permanently learn, develop, change and challenge myself. 

  • 10 years of SAP experience, 7 years of SAP UX, 5 full lifecycle SAP implementations
  • Leading multinational teams including onshore and offshore team members
  • Profound SAP User Experience (UX) expertise
  • Managing complex SAP integrations
  • Multi industry expertise
  • Enabling strong stakeholder relationships
  • Demonstrated ability to lead and motivate project teams in challenging environments
  • Work experience in Australia, Europe and North America.

My core consulting strengths:

  • Project Management and estimating
  • Excellent problem solving skills
  • Strong collaborative skills- Strong analytical skills
  • Delivery focused and output driven

My SAP related skills and qualifications:

  • SAP Fiori and Mobility including SAP NetWeaver Gateway
  • SAP Integrations to Fieldglass, ARIBA and SuccessFactors and various 3rd Party systems
  • Certified in SAP HCM module and certified in SAP NetWeaver Portal
Accomplishments
Recent Projects accomplishments:
  • Successfully delivered the integration of 150+ interfaces for two state governments in NSW, Australia
  • Successfully delivered the SuccessFactor integration for an Utilities and Energy related company in Melbourne, Australia
  • Successfully delivered SAP Portal ad SAP UX related area for a Utilities company and a state government in NSW, Australia
Recent Strategy and Sales accomplishments:
  • Leading the UX capability group in Accenture Australia and New Zealand
  • Provided a SAP UX strategy and roadmap to several clients
Work Experience
09/2011 to Current
Manager Accenture Australia Sydney, NSW
I have been engaged in different projects in various industries:
  • SAP Integration manager at two NSW state wide departments including integrations to Fieldglass and ARIBA
  • SAP Portal and SAP UX lead at a NSW state wide department
  • SAP Integration and Tech Arch lead at an Energy and Utility company including integrations to SuccessFactors
  • SAP Portal lead at an Australian leading Telecommunication company

  

In addition, I am leading the SAP UX community practice inside Accenture Australia and New Zealand to advise clients about SAP related UX strategies.

 

See project section for detailed work history.

02/2007 to 07/2011
Senior Consultant Capgemini Deutschland GmbH Stuttgart, Germany
I have been engaged in several national and international projects, focused around the SAP NetWeaver Portal, together with other SAP modules or business processes which are integrated into the portal.
My role in the projects varied from programming, to application consultant, up to leading smaller project teams.
 
See project section for detailed work history.
09/2006 to 12/2006
Consultant Sybit GmbH Kreuzlingen, Germany Time-limited project: The usage of the JSP-UI of the IPC (Internet Pricing & Configurator) in SAP R/3 was the main object of this project. Within 3 months the new UI had to be fully integrated into the R/3 interface and every function had to be extensively tested. Programming language was ABAP.
03/2006 to 09/2006
Internship for final thesis Sybit GmbH Kreuzlingen, Germany
I wrote my final thesis about “Information lifecycle management in SAP applications” (written in German) during this internship.
In order to complete the thesis I acquired profound knowledge in the following areas: SAP R/3, mySAP CRM, mySAP ERP and SAP Netweaver (Portal, Knowledge Management and Collaboration)
Education and Training
Business and computer science University of applied sciences Furtwangen Furtwangen Germany
From 2002 to 2006 I gained a Diploma of computer sciences, field of business applications of computer science with a final score of 1.4.
 
During this study I attended two internships at IBM and innoSysTec GmbH. 
Business and computer science Concordia University Montreal, Quebec, Canada Foreign semester: enhancing and improving English skills
Languages
German
  • Native language
English
  • Bilingual proficiency
Spanish:
  • Elementary proficiency
 Latin:
  • Elementary proficiency​
Projects at Accenture (2011 - present)
10/2015 to Current
Integration Manager NSW state wide departments in Australia Sydney, Australia
Project & Assignment Description:
I am the integration manager for the whole integration solution which includes projects at two NSW state wide departments.
Main roles and responsibilities:
1. Integration manager at NSW state department:
  • Responsible for delivering 30 interface for wave 1 and 60 interfaces for wave 2
  • Overall development lead for wave 2 which contains 100 RICEFWs
  • Leading a team of up to 3 onshore developers and 10 offshore developers
  • Coordinating and overarching the work between the main project and several sub projects
2. Integration manager at NSW state wide department
  • Responsible for delivering 10 interfaces in wave 1.5 and 30 interfaces in wave 2.
  • Overseeing the work for wave 3 which contains 50 interfaces- Leading a team of up to 2 onshore developers and 6 offshore developers 
3. Tower lead integration
  • Responsible to deliver a solution which can be used / extended across different tenants
  • Responsible to ensure that tenant specific interfaces do not interfere with other tenants.  
05/2015 to 10/2015
Integration and Tech Arch Lead Energy and Utilities company Melbourne, Australia
Main roles and responsibilities:
  • Manage re-platforming of SAP systems, including planning of tasks across project teams and 3rd parties. Manage resources and timeline, including regression testing and defect resolution.
  • Integration Integration lead to implement SuccessFactors using SAP PI as the middleware software
  • Tech Arch Lead as part of the closing activities of the project manage the Tech Arch related activities during Post Go-Live Support (PGLS).
05/2015 to 06/2015
SAP Portal expert Utilities company Melbourne, Australia
I supported in the last three weeks before the go-live in the area of SAP Portal and Basis in general. I solved outstanding issues and helped to foster the cutover activities by improving the configuration steps and supervising the current Basis team.
02/2014 to 10/2014
SAP Enterprise Portal and SAP UX lead NSW state wide department Sydney, Australia
Main roles and responsibilities:
  • Focusing functional and technical design after requirements analysis of all SAP Portal related areas
  • Close collaboration guiding and leading with members of all functional and technical teams
  • Technical architect of Single Sign On capabilities
  • Leading opportunities in SAP Mobility
  • Leading the change process in the Build area
  • Team lead and supervising other team members from functional, build, BAU, testing, training and ITD teams
  • Working together with Change Enablement team to provide all necessary information for the change impact for business
  • Fit / Gap analysis of new SAP solution with current SAP solution to identify all necessary content to be delivered 
02/2014 to 02/2014
SAP UX expert Utilities and Energy company Melbourne, Australia
I did an assessment for the SAP Mobile strategy for an Utilities and Energy company in just a one week assignment.
This included:
  • Gathering functional and non-functional requirements- Map SAP Mobile strategy to Origin Mobile strategy
  • Align mobile strategy for Project Purple with other Origin internal projects- Summarize recommendations and next steps. 
04/2012 to 02/2014
SAP Portal lead NSW state wide department Sydney, Australia
Main roles and responsibilities:
  • Responsible for all areas of SAP Portal - Functional design and integration of ESS / MSS, Internal Sales Representative Business Package, SRM Business Package and BI / BO
  • SAP Portal strategy and overall design
  • Supporting configuration of SAP Gateway for DUET Enterprise
  • Writing Loadrunner 11.5 scripts for Performance Testing of SAP BPC
  • Extensive requirements and fit/gap analysis throughout all project phases
  • Guiding implementation of Single Sign On and Security
  • Guiding solution and technical architecture
  • Focusing functional and technical design after requirements analysis of all SAP Portal related areas
  • Close collaboration guiding and leading with members of all functional and technical teams
  • Use Cases/User Stories & Personas in various areas
  • Functional and Technical Design in SAP Portal area
  • Working together with Change Enablement team to provide all necessary information for the change impact for business
  • Team lead and supervising other team members from functional, build, BAU, testing, training and ITD teams.
10/2011 to 04/2012
SAP Portal lead Telecommunication company Melbourne, Australia
Main roles and responsibilities:
  • Understand current technical architecture and analyse fit / gap for future architecture in portal / web area- Lead and support decision process for usage of SAP Portal
  • Work with related technical and functional team members (e.g. BI, MDM) and Telstra leads to document technical requirements- Requirements analysis of SAP Portal area
  • Solution blueprint of SAP Security and SAP Portal.
 
Beside SAP Portal working in the following main areas:
  • Support decision process for job scheduling tool
  • Responsible for technical design of SAP GRC
  • Facilitating / Responsible for SAP security in IntegralPLUS landscape
  • Provide estimations for implementation phase 
Projects at Capgemini (2007 - 2011)
10/2010 to 06/2011
Coordinator for ABAP and portal developer, ABAP developer Manufacturing company Berlin / Orlando, Germany / USA
Project description:
Complete redesign of the supplier portal which is connected to a SAP backend. All shipping, purchasing and quality management processes are accessible through the portal for internal employees and external vendors. The project size is about 200 people (consultants and business representatives).
 
Role description:
  • Coordination of programming of up to 5 people (onshore and offshore) in the modules QM, SD and purchasing which are accessible through an NetWeaver application server 7.11 and a SAP Portal 7.0. Programming is done in ABAP and Java.
  • Writing functional specifications for change requests
  • ABAP development
 
Skills obtained:
Coordination of onshore and offshore developer, ABAP development, SAP modules of QM, SD and Logistics, Technical Design, Business Process Design 
10/2009 to 09/2010
Process and integration consultant Construction company Essen, Germany
Project description:
Implementation of an employee portal to support HR processes like Leave Requests or Travel Expenses for employees and managers based on SAP Portal and SAP HCM backend. Build up portal so that it is able to support also non HR-processes (e.g. integration of BI backend). The project size was about 20 people (consultants and business representatives).
 
Role description:
  • Creation of functional specification for ESS / MSS application (e.g. Travel, Leave Request, Reports, Change own data) in portal and backend
  • Creation of technical specifications for user management, customizing of ESS / MSS application and portal architecture
  • Coordination of technical implementations between the teams (portal, workflow, ABAP development, HCM customizing) for up to 6 people
  • Implementing the technical specification in portal and backend
  • Coordination of further change requests after Go-Live for nearshore programmers
 
Skills obtained:
Working and coordination of nearshore developers, SAP HCM ESS and MSS, Functional and Technical Design, Requirements gathering and analysis, Technical Architecture, Business Process Design 
03/2009 to 08/2009
Portal stream lead (for 6 people) and functional business consultant Energy company Stavanger, Norway
Project description:
Build up a core backend system for HCM, purchasing together with a core portal which provides the web frontend for the backend processes (purchasing and ESS / MSS). Core portal was the producer of a portal federation with a local portal of the Norwegian subsidiary. Core portal was built to be used by several subsidiaries in the future. The project size was about 80 people (consultants and business representatives).
 
Role description:
  • Implement core portal for ESS / MSS / Procurement scenarios on the core portal
  • Federation of core portal and existing Norwegian portal
  • Project management and creating of test scenarios for integration tests and user acceptance tests
  • Coordination of local Norwegian IT team and the core team in the headquarters in Lingen, Germany
  • Analyzing and improvement of existing ESS services (CATS, Change own data)- Creating of new ESS scenario in SAP Portal and SAP HCM (Based on SAP workflow and BSP pages)
 
Skills obtained:
Project management, SAP HCM ESS and MSS, Federation of SAP Portals, Change Enablement, Technical Architecture, Technical and Functional Design
06/2007 to 02/2009
SAP Portal Stream lead Aerospace manufacturer Munich, Germany
Project description:
Main focus of this project is the Intranet (based on SAP Portal) and its integrated applications. New work packages are all the time defined whenever there is a request by the business. The portal is mainly used for Content Management and Content searches. About 20 core team members and several other business representatives were part of the project.
 
Role description:
  • Implementation and configuration of several applications for the portal like intranet search (based on Knowledge Management and TREX).
  • Implementation and configuration of searches (in Knowledge Management component)
  • Integrating applications into the SAP NetWeaver Portal (e.g. SAP SRM)
  • Stream lead for CMS and Third Level Support (team size 3-5 people)
  • Representation for project manager of overall project
 
Skills obtained:
Deep knowledge of SAP Enterprise Portal, Knowledge Management and integration of third party products, Leading of smaller team, Requirements analysis, Functional and Technical Design, Change Enablement, Solution Blueprint,Use Cases/User Stories & Personas 
07/2007 to 10/2007
SAP Portal lead Specialist in military software London, England
Project description:
The project target was to analyze the current existing Intranet portal which is based on SAP NetWeaver Portal 6.0 and what could be improved in a short amount of time (4 months). After the analysis phase the most important quick wins were implemented. 2 consultants and several business representatives were part of the projects.
 
Role description:
  • Functional consulting: Analysis of the existing intranet portal and identification of quick wins, which could be implemented in a short amount of time.
  • Technical consulting: Implementation of a new design, a new navigation structure and other quick wins which have been identified through the analysis phase
  • Representative for project lead, since official project lead was working on main project in Munich (see above project description)
  • Working in parallel on this project and supporting main project in Munich
 
Skills obtained:
SAP Enterprise Portal 6.0, Web usability, Analyze of strength / weakness of web solution, Requirements analysis, Technical and Functional Design, Solution Blueprint, Change Enablement.