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• End user support included troubleshooting, root cause analysis and permanent resolution of system issues that included collecting, consolidating and analysis of service metrics to facilitate decision making related to service improvements.
• Supported infrastructure Change management in an enterprise organization that resulted in stronger compliance of HIPAA and SOX requirements within ITIL change and release management practice and application delivery processes
• Provide tier 2 support of Document Management System for technical and data issues related to web-based application that resulted in identification of critical application failures
• Provided end user support including troubleshooting, root cause analysis and permanent resolution of system issues that resulted in a reduction of service tickets
• Oversaw various implementation and re-engineering projects from conceptualization to completion
Activities Director (2018-present)
Educational Technology Curriculum Specialist (2017-2018)
Ladera Ranch Middle School, English Teacher (2003-2018)
Aliso Viejo Middle School, English Teacher (1)
Skills for Life and Leadership Lesson Series
Digital Vision Boards: Designing Your Future
Team Building: Digital Scavenger Hunt
Classroom Management: Protocols for Movement, Collaboration & Engagement
Contributed to Prentice Hall and Scott Foresman textbook series
Co-authored Book Clubs in the K-College Classroom
Contributor to Reading, Thinking, and Writing about Culturally Diverse Literature, edited by Carol Booth Olson
I strive to embrace the work that is required to promote achievement, equity, and access for all. I am fully prepared to support my principal, our district leadership, and the reopening plan for our schools.
Food Service Management
I am a specialist in SAP User Experience (UX) and SAP Integrations and an experienced team leader during complex SAP implementations. I have excellent analytical and project management skills, with willingness to permanently learn, develop, change and challenge myself.
My core consulting strengths:
My SAP related skills and qualifications:
In addition, I am leading the SAP UX community practice inside Accenture Australia and New Zealand to advise clients about SAP related UX strategies.
See project section for detailed work history.