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Professional Summary

Data Center Technician well-versed in troubleshooting and repairing malfunctioning hardware, network components, and software. Seeking the right position to enhance a team or company with my varied skills. Personable, friendly and committed to resolving computer problems in a timely and thorough manner to maintain up-time.

Skills
  • System troubleshooting expert.
  • Customer service professional.
  • Robust foundation in networking and routing fundamentals.
  • Intermediate knowledge of Linux and Unix with experience navigating systems via command-line interface.
  • Versed in operating Fluke brand circuit testers and fiber optics cleaners.
  • Internal components installation.
  • New employee mentoring.
  • Knowledgeable in IT security best practices.
  • Familiar with firewall management.
  • Previously held Secret level security clearance.
  • Incredibly trainable and adaptable to new procedures, software/hardware, and roles.
  • Knowledgeable on Cisco, Oracle, Arista, Brocade, HP, and Dell/EMC devices.
Work History
IT Consultant (Enterprise Data Center Technician) | Charter Communications - Centennial, CO 07/2018 - Current
  • Performed installation of network, storage, and video devices, including all cabling.
  • Used Fluke diagnostic tools to identify hardware, copper, or fiber cable failures and replaced components that were not functioning.
  • Completed customer requests and projects in a timely manner to ensure maximum network up-time and documented work in ServiceNow.
  • Configured iDRAC/iLO/iLOM settings on new network and storage devices.
Data Center Technician | Flexential - Denver, CO 06/2014 - 06/2018
  • Assisted customers by providing remote hands for customer and corporate network equipment.
  • Monitored data center infrastructure and facilities.
  • Security monitoring and creation of security badges/permissions in active directory.
  • Creation/completion of customer assistance and alarm tickets.
  • Performed troubleshooting of hardware and network circuits.
  • Full installation of various network devices including basic configuration and cable management.
  • Consoled into network devices to assist in troubleshooting for remote customers.
  • Incident response team member, typically as recorder or on-site support.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Integrated Family Of Test Equipment Operator/Maintainer | US Army 02/2006 - 02/2010
  • Oversaw transport and distribution of Battalion technical supplies.
  • Responsible for troubleshooting and maintaining proper operations of multi-million dollar electronic systems.
  • Answer telephone calls to take messages, answer questions, and provide information during non-business hours.
  • Repair circuits by soldering, splicing, and replacement of components.
  • Inspected equipment for proper performance and correct communication.
  • Conducted highly complex diagnostic and operational tests.
  • Interpreted schematic blueprints, wiring diagrams, performance specifications and service manuals.
  • Analyzed test results to locate and determine causes of malfunction.
Certifications

CompTIA Security+ ce

ITILs V3 Foundations

Test-ready for CCNA/GIAC or similar certifications within 90 days of hiring.

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Ruby on Rails App Developer
Junior Web developer able to build a Web presence from the ground up -- from concept, navigation, layout and programming to UX and SEO. Skilled at writing well-designed, testable and efficient code using current best practices in Web development.Fast learner, hard worker and team player who is proficient in an array of scripting languages and multimedia Web tools.
Work Experience
Data Center Technician
June 2010 to February 2017 NBC UNIVERSAL － NBC UNIVERSAL, NJ
  • Responsible for three data centers in Englewood Cliffs, NJ.  30 Rockefeller Center , NY  and last data center on the Avenue of the Americas in Midtown.
  • Monitored and maintained the ongoing operations, availability and stability for DC infrastructure such as cabling, server hardware, network, and storage equipment.
  • Responsible for installation and implementation of new high speed trading cluster also installation of new routers, switches, Hadoop and network cluster projects.
  • Serving as operating system professional and providing technical support for the entire organization. Developed and manged project plans while providing status updates to management.
  • Install and decommission infrastructure components per guidelines and change ticket orders. Liaise with building facilities and various IT management teams relative to DC operations and project productivity.
  • Monitored alarms via ILO for HP servers using SIMS, Cisco Server via CIMC, Dell servers via ILO. When hardwareproblems arose engaged with HP, Cisco, and Dell directly to resolve issue.
  • Experience installing and troubleshooting Cisco MGX 8880, Tellabs 5500 NGX, and Tellabs 5500 NGX.
Field Support Engineer
November 2005 to April 2010 Fujitsu Transaction Solution INC － Edison, NJ
  • PC Support Technician and diversified subject matter expert challenged to improve immediate solution as an on call satellite technician for clients like Staples, TJ Maxx, Kroger, and A&P.
  • Supported data centers across New Jersey Bergen county, Essex County, Hudson county, and parts of Staten Island. Involved with troubleshooting of network connection issues, installation of Ethernet and fiber, testing Ethernet and fiber.
  • Self-managed high-performer, maintaining necessary inventory, responding to service calls, and exemplary service to customers in high pressure situations.
Education and Training
Associate of Applied Science : Technical Computer Program, 2005 PC Age － Edison, NJ
  • Graduated PC Age Institute of technology
  • Comp TIA A+ Certification
  • Comp TIA Network + Certification
  • MicroSoft Certified Professional(MCP) Certification
  • Linux operating system
BBA : Business Administration, 2003 William Paterson University － Wayne, NJ, United States
Core Qualifications
Experienced in unit testing HTML5 (web components, new multimedia and semantic elements etc). CSS3 (transitions and tools like LESS/SASS etc). Build systems (experience with grunt, gulp or similar task runner) Representational State Transfer (REST, JSON)Experience in Mobile Web Development.
 
 
Native or web Mobile development.OO design and aware of the different layers that exist in a systemLeveraging basic Data structures and algorithms to solve problems (i.e. Knows basic CS fundamentals) Cross browser development

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Professional Experience
Data Center Technician, 05/2017 － Current Microsoft － Ashburn, VA
Education
2017 Northern Virginia Community College － Annandale, VA, U.S.A. Career Studies Certificate Network System Administration
2017 Fayetteville Technical Community College － Fayetteville , NC, U.S.A Career Studies Certificate Hardware & Software
2007 Chantilly High School － Chantilly, VA, U.S.A. High School Diploma General Studies
Certifications

CompTIA:

A+ & Network+

2017       

Microsoft:

Windows Server Fundamentals 

Networking Fundamentals 

Security Fundamentals

Mobility and Device Fundamentals

Cloud Fundamentals

2017

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