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Senior Manager, Information Technology
Offering a 20-year senior level management career integrating and understanding the inter-relationship between various departments, technology and applications development within highly-complex organizational structures in the Transportation, Telecom, Retail and Government sectors.  Superior record of delivering simultaneous large-scale, mission critical projects on time and on budget.  Viewed as a trusted logistical, procurement advisor, project management and decision-maker regarding resources, assisted in training personnel, and responded to end-users' difficulties in making decisions for future operating systems acquisition, cost controls, budgeting, vendors, hardware, and software selection geared towards meeting the client's needs. Adroit in areas of Infrastructure and Database architect, capacity planning, Disaster Recovery, bench-marking and implementation including Cloud and Big Data.  Led the implementation and support initiative of many new technologies from concept, business case, feasibility analysis through the entire technology development cycle that would impact more than 500+ employees. Mentored staff to ensure a solid succession program for the organization and established continuous skill development for self and others including cross-training of staff and standardization.  Skilled at establishing, deploying and supervising data warehousing, business analytics, and performance strategies.  Embodied in Service Improvement Plan meeting to review outages and mitigate future production outages.
Technical Expertise
Platform: UNIX, Oracle Enterprise Linux, Windows, Red Hat Enterprise Linux, XP / 2008/ 2003, CentOS, Ubuntu, SUSE Linux Debian, Fedora, openSUSE, Oracle Solaris, Mac OS X, HP-UX, IBM AIX, Windows 2003/2008-R2/2012-R2 and Windows 10/7/XP
Hardware:  Networking concepts utilizing, Cisco networks products (hubs, switches, routers, firewalls)
Protocols:  IP Internetworking, TCP/IP Addressing Concepts / Design, DNS, HTTP FTP, LDAP, NAS, WebSphere, IIS
Software: MS Suite, Ms Virtual Server, Microsoft Cloud, VMWare, SMS, Active Directory, SharePoint, Exchange, VERITAS, Symantec/Storage, SAN technologies, Active Directory, SharePoint, database management CA's ERWIN, Embarcadero's DB Artisan, Microstrategy, Tableau, Internet applications, DBMS Software (Oracle &Microsoft SQL Server) and PostgresDB
Projects Overview: AT&T, Time Warner Cable, Verizon Wireless, Sprint
Virtualization: VMware ESXi Server/Workstation/Virtual Center, Citrix XenApp/XenDesktop, Oracle Virtualization Server/VirtualBox, Parallels, VPC and EC2
Cloud:  Amazon Web Services, Azure, Rackspace, Google Cloud Platform and Openstack
Achievements
*   Lead a global team on multiple projects from conception to implementation.
*   Listened to customer requirements, architect solutions, document technical specifications and lead all technical aspects of the application development lifecycle.
*   Interfaced with clients on a regular basis.
*   Ability to articulate ideas to C level executives and still command a technical discussion with the development team.
Education and Training
Bachelors of Science, Information - DePaul University
Specialization
Project planning ~ IT Architecture ~IT Implantation ~ Procurement ~ Vendor Management ~ Performance Management​
 
 
 
 
 
 
 



Experience
IT Manager - Database 05/2017 to Current Ulta Beauty
*   Managing on-shore and off-shore database team and resources through supporting Production, Stress, Staging and Development landscapes.
*   Participate in all leadership meetings and infrastructure projects meeting to define timelines and deliverable dates and met projects on-time and on-budget timelines as well as conducted weekly, bi-weekly and 1-on-1 with individual team members. 
*   Planned, executed and led database team in semi-annual Disaster Recovery exercises and recovered all critical application and databases.  Each drill resulted in 100% system, database and application recovery and validated by application team.
*   Perform semi-annual performance reviews provided constructive feedback to improve and advance their career growth.
*   Work with application team in choosing right database technology and quantifying database licensing cost and be in line to team's budget.
Program/Project Lead, Infrastructure Architect/DBA 06/2011 to 04/2017 Nexius Insight
*   Architecting technology solutions that best fit a customer's requirements for a next generation network infrastructure. 
*   Provides vendor agnostic technology expertise and is committed to designing the best solution for new and differentiated service offerings that meet future high performance KPIs.
*   Provided insight, recommendations and manage clients in the field of Cloud infrastructure.
*   Implemented Architectural and Engineering of telecommunications projects from large-scale to custom, smaller-scale project optimizing use of hardware and structural capacity, leveraging logical & physical designs and analyses of project.
*   Designed architectural and engineering solutions that ensure all projects are set up to succeed with the most complete and detailed analysis of existing structures and thorough engineering designs.
*   Developed roadmaps, operating plans, project plans, cost overruns, and other unforeseen challenges.
*   Completed and optimized designs for users that involves a methodical and data-intensive analysis that provides visibility to the risks and opportunities in every aspect of the deployment process and mitigate risks throughout the life cycle of the project.
Director of Information Technology 01/2010 to 02/2011 OPUS Capital Markets Consultants
*   Provided strategic support for a variety of business needs including offering an independent perspective backed by the experience and diverse knowledge that is required to evaluate operational risk and drive strategy. *   Managed two operations in two locations and while setting up new infrastructure in third operations
*   Designed solutions for network connectivity in between all office while leveraging on firewall and MPLS technologies.
*   Managed Infrastructure team, which supports hardware and software for in-house and remote users of the firm.
*   Architected Citrix Xen Desktop solution for users in Ft. Lauderdale office with Wyse thin client technology. 
*   Lead and achieved SAS70 technical Type I and Type II audits for all locations.
Manager/Lead Architect, Database/DataCenter Technologies 04/2007 to 01/2010 Accenture
*   Partnered with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works.
*   Worked with business and IT leaders to become fluent in technology-driven economic trends that impact Company's markets.
*   Led project across more than 40 industries and all business functions; managed team of 10 resources within the project, while providing leadership and motivation within the team. 
*   Provided direction to the team to follow best practices methodologies while maintaining positive morals and positive work environment.
*   Articulated the technical, financial, product or service, sales and marketing, and support requirements that will enable Company to innovate and transform business models.
*   Defined technical standards globally in relation to existing or new technologies and working with the country units to incorporate the local view into the standards.
Sr. Oracle DBA/Oracle Apps DBA/Team Lead 04/2006 to 03/2007 Forsythe Technology *   Delivered a comprehensive view of assets, services and capabilities to align with your business requirements. Provided the technical, risk and financial metrics to determine where to run enterprise applications or business services —whether legacy IT, private or public cloud—and the tools and methodology to design and deploy those environments.
Senior Oracle Database Administrator 09/2000 to 03/2006 United Airlines
*  Responsible for leading a database migration project from HP Superdome to IBM Power 5 series servers. 
*   Coordinating a migration of total of 55 instance in development, 12 instances in QA, and 45 instances in production. 
*   Maintained Flight Attendants database, and deploying tables in development and production to reduce cost for United Airlines.
*   Implemented and responsible for a large integrated CARD's database (Common Airport Resource Database) (500GB+), which includes three major applications.
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Professional Summary

IT Manager / Grant Administrator in Education dedicated to continuous process improvement in the face of rapidly evolving and changing environments and markets. Extremely results-oriented and proactive in addressing and resolving problems. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT team.

Skills
  • Information and Technology Support and Development
  • Project Planning / Coordination / Management
  • Staff Development Leadership and Support in Small Group Settings
  • Technical Writing
  • Proactive Mindset
  • Program Databases and HVAC Computer Controls Knowledge
Work History
IT / Facilities Maintenance Manager / Administrator 07/2008 to Current
Leupp Schools, Inc. Mile Marker 13.5, Indian Route 15, Leupp, AZ 86035

 

  •  Successfully applied, obtained and managed federal educations grants including federal stimulus money related to IT communications and K-12 educational programs.  Successful competitive grants awarded: 2004-current, $2.8 million (+); Certified documentation available upon request.
  • Worked with school administrators to ensure that all Bureau of Indian Education (BIE) reports required for tribal grant school funding and operations are in place and submitted on time. Reports required for Indian Student Equalization Program (ISEP) and Title funds, Facilities Operations and Maintenance and other supplemental programs include but are not limited to annual reports, work plans and budgets, student certifications, the BIE Environmental Management System (EMS) and program database reporting, grant integrity audits and more.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Complied annual recommendations for end of fiscal year budgets.
  • Developed the 2009-2012 and 2012-2015 Technology Plans to obtain Bureau of Indian Education certification and approval for funding.  Technology Plan specs from the 2012-2015 IT Technology Plan have been implemented.  The Technology Plan for 2015-2018 is under revision to reflect the changing environment in Technology.
  • Provided administrative support services for the Facilities Maintenance Department including proper operations of the program administrative database.  Process includes administering inventories, inspections, deficiencies, backlogs and work orders; Environmental protocols and procedures, HVAC controls and operations.  
  • Successfully supported end-user devices including oversight management of 150 computers campus wide including 28 interactive classroom environments with interactive instructional boards, document cameras, projectors, devices, etc.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Repaired and replaced end-user hardware.
  • Referred major hardware and software problems and defective products to vendors or technicians for service.
  • Trained users in the proper use of hardware or software.
  • Provided professional development to improve employee understanding of operations of technology-related applications and databases to help improve student academic achievement.
  • Trained both internal and off-site users in repairing and resolving recurring issues.
  • Delivered on-site IT and AV technical support for 50-70 employees.
  • Improved student's analytical skills by introducing state-of-the-art interactive computer technologies.
  • Collaborated with other offices and territories to plan and implement new technology.
  • Created and maintained databases, network accounts and programs for specific department needs.
  • Networked accounting management databases including SAGE 50 Peach Tree and Abila MIP accounting software for nonprofit entities.
  • Experienced in Local Area Network (LAN) cabling and patch panel wire management.  
  • Exposed with Understanding in: Microsoft Server 2003/2008/2012, Microsoft Exchange 2010/2013, Domain Name Server (DNS) and Dynamic Host Configuration Protocol (DHCP) applications; Cisco Call Management Administration (VOIP).  
  • Operated and maintained the Metasys Jonson Controls heating ventilation and cooling (HVAC) controls system to ensure proper HVAC operations.  Operations were analyzed to determine energy use or potential energy savings.

Title VII Grant Administrator / NASIS Database Administrator 09/2004 to 07/2008
Leupp Schools, Inc Mile Marker 13.5, Indian Route 15, Leupp, AZ 86004
  • Administered the Native American Student Information System (NASIS).
  • Applied for, obtained and managed the 2005-2008 Title VII Indian Education Grants awarded by the Department of Education, U.S.A.
  • Administered the After School Tutorial Study Program for students K-12.
  • Networked with teachers, students, academic staff, parents and other community members to best serve the needs of students ranking below academic expectations.
  • Employed nine part-time employees.
  • Recorded and evaluated student progress.
  • Took necessary action to help improve student achievement and maintain program budget expenditures.
  • Developed and instructed lesson plans adjusted to meet curriculum based guidelines.
  • Drafted important documents for school administration.

Adult Education Instructor 01/2001 to 05/2004
Native Americans for Community Action (NACA) - Americorps Flagstaff, AZ
  • Managed an Adult Education (GED and Literacy) Program.
  • Planned and conducted lessons for adults from pre-literacy to high school/GED in classroom and workshop environments.
  • Facilitated student orientations, held informal interviews and analyzed test results to best accommodate student needs.
  • Provided information and referrals to the public.
  • Maintained a computer lab of six.
  • Compiled data and prepared federal and state reports.
  • Developed curriculum to meet Arizona's education standards.
  • Trained new volunteers.
  • Administrative tasks.

Outreach Coordinator 01/2001 to 01/2002
New Horizons Independent Living Center 2501 N 4th St., Flagstaff, AZ 86004
  • Solidified and cultivated community contacts to benefit the disabled community.
  • Worked with coworkers to advocate for those with disabilities.
  • Managed existing client needs and expanded the agency's active cliental list.
  • Continually assessed the needs of clients while involving them in the process.
  • Updated client folders and related records with concise and detailed documentation.
  • Managed brain-injury support groups.
  • Responded in a timely manner to phone inquiries for assistance to clients.
  • Tracked the effectiveness of programs and independent work with clients.
  • Attended meetings and workshops related to disability issues.

Additional Information
  • Americorps Service at Native Americans for Community Action (NACA): January 2001 - December 2002

 

 

 

Accomplishments
  • $2.6 (+) million additional dollars generated in grant and federal stimulus programs including the Universal Service Administration Company's Schools and Library eRate Program (2009-2017); The Title VII Office of Indian Education Program (2008-2017); The America Reinvestment and Recovery Act (2008-2010)
Education
Bachelor of Arts: Philosophy 2000 Northern Arizona University - Flagstaff, AZ
Bachelor of Science: Parks and Recreation Management 2004 - Pending Internship Northern Arizona University - Flagstaff, AZ
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Ordinary steps can also take a great trip.

月下飞天镜,云生结海楼

Professional Summary

Highly motivated in attending group work and developing own skills

Talented professional with extensive experience in information systems planning and data analysis. Proactive and goal-oriented with top strengths in coordinating projects and solving computer, operational or team issues.

Skills
  • Bilingual in both English and Chinese
  • communication theory
  • Culturally sensitive
  • Simple JAVA technologies
Work History
Database Administrator 06/2016 to Current
GHC Tours.Inc wheaton, MD
  • Specified users and user access levels for each database segment.
  • Wrote and coded logical and physical database descriptions.
  • Modified existing databases to meet unique needs.
Education
Bachelor of Science: Information System Current UMBC - 1000 Hilltop Cir, Baltimore, MD 21250
Certifications
  • Google AdWords Shopping Certification
  • Google AdWords Video Certification
  • Google Digital Sales Exam Certification
  • Google Analytics Certification
  • Google Mobiles Sites Certification
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Professional Summary

Veteran Oracle database administrator with over 25 years experience with Oracle in diverse industries such as; Medical, Financial, Research, Energy, Manufacturing, Transportation, Maritime, Non-Profit, Government.

Expertise in SQL, backup and recovery, performance tuning, RAC systems, and a keen interest in personal and professional development and performance.

Skills

Oracle Database Administration

Oracle9i Database Administrator Certified Master

Backup and Recovery

Performance Tuning

Structured Query Language (SQL)

Real Applications Clusters (RAC)

Certified High Performance Coach

Toastmasters Competent Communicator

Training Instructor

Writing

Public Speaking

 

Work History
Senior Consultant - Oracle Database Administrator Rolta Advizex - Lombard, IL 04/2003 - Current

Oracle Database Consulting

Complete installation of high availability Oracle Real Application Cluster system for a medical research corporation

  • Installation of oracle software
  • Software patching
  • Creation of database
  • Backup and recovery implementation and testing
  • Creation of  200+ page documentation of new RAC database environment and backup system implementation to satisfy stringent documentation requirements of medical research institute.

Supporting Oracle databases from versions 7.3 through 12c on multiple operating system platforms including LINUX, Solaris, Windows, HP-UX.

  • Remote monitoring and administration of Oracle databases for over 100 clients in different industries including financial, medical, energy and government sectors.
  • Regular completion of required security awareness and compliance training for HIPAA and data security for multiple different clients.
  • Obtained federal security clearance for work on client contracted with federal government
  • Backup and recovery
  • Performance tuning
  • Space management
  • Installations, upgrades, patching
  • Troubleshooting and incident analysis
  • Mentoring and development of client staff
  • RAC (Real Application Clusters) 
  • Distributed databases and replication
  • Oracle Enterprise Manager
  • Service-Now incident management system
  • After hours On-Call support and triage for incoming alerts and calls.​


Classes taught by Robert to paying external clients

  • Oracle Performance Tuning 5 day course.
  • Oracle Database Administration 5 day course.

Publications

Updated Chapter 8 "Query Tuning:Developer and Beginner DBA" for Oracle Database 10g Performance Tuning Tips (2007) by Richard Niemiec.

Database Administrator Mercy Ships - Lindale, TX 07/2001 - 08/2002
  • Cloudscape Database Administration for an asynchronous replicated JAVA based database in an occasionally connected maritime environment with multiple remote nodes and minimal shipboard IT staff.
  • Packaging database installation and upgrades for deployment through same replication transport system used to replicate data to remote nodes.
  • Remote Deployment , remote support and troubleshooting
  • Unix/Linux System Administration
Senior Oracle DBA Consultant LiveWorld - San Jose, CA 04/1999 - 08/2000

Oracle Database Administration for Liveworld/Talk City

  • Created and implemented backup strategy to allow point in time recovery for database without loss of committed data.
  • Tested recovery from backups to test system.
  • Created set of database monitoring tools for after hours monitoring of key database metrics to provide advance warning and proactive resolution of conditions before they escalate to problems.
  • Installation and administration of Shareplex replication
  • Troubleshooting
  • Performance tuning
  • Schema mapping and reverse analysis for development team.
Senior Oracle DBA Consultant Mediaplex - San Jose, CA 11/1999 - 08/2000

Oracle Database Administration

  • SQL Performance Tuning
  • Tested and recommended software tools for wait based performance analysis for entire Oracle database system.
  • Identified  single statement responsible for 40% of system disk reads
  • Tuned most expensive SQL statement and reduced i/o by 5 orders of magnitude to free up resources for other database statements and reports.
Oracle Database Administrator Consultant Technisyst - Brisbane, QLD, Australia 1997 - 1998
  • Successfully fulfilled multiple Oracle Database Administration contracts for Technisyst clients including Queensland Rail and Workcover Queensland.
  • Created curriculum for customized 3 day Oracle Database Administration crash course and delivered course to client as an on-site instructor. Received excellent reviews for training and extra resources provided.
Oracle DBA Consultant Australian Trade Commission - Canberra, ACT, Australia 05/1997 - 01/1998

Oracle Database Administration

  • Remote Phone Support and troubleshooting
  • Remote Installations on Windows servers
  • Created windows based self contained installation packages to install Oracle database software and bring up database with pre-loaded data for non-technical staff to be able to install and refresh database from CD with a simple double-click.
  • Backup and Recovery implementation and testing
Software Engineer AES Prodata - Brisbane, QLD, Australia 01/1994 - 05/1997
  • Diagnosed and troubleshooted UNIX and Oracle processing problems and applied solutions to increase efficiency for Electronic Ticketing System for trains, buses and ferries.
  • UNIX System administration
  • Oracle database administration
  • Installation of UNIX and Oracle
  • Performed system upgrades
  • Backup and Recovery
  • Designed robust backup solution for administration by unskilled staff as per client requirement.
  • Recovered database to test environment from year old backup for forensic analysis to investigate alleged driver fraud and build case.
Unix Systems Administrator - Consultant Hewlett Packard - Melbourne, VIC, Australia 09/1993 - 12/1993

Worked in 24x7 shift rotation to;

  • monitor UNIX systems
  • troubleshoot errors and performance issues
  • perform backup and recovery tasks and review logs
  • document systems and procedures
  • mentor client staff for handover to client team
UNIX Systems Administrator - Consultant Telstra - Brisbane, QLD, Australia 04/1993 - 06/1993
  •  Planned and upgraded operating system for main telecommunication appointment system for Brisbane from unsupported operating system version to latest version of HP-UX.
  • Performed due diligence backups prior to upgrade.
  • Worked with Hewlett Packard to troubleshoot post upgrade performance issues. Discovered major performance issue with database on that version of HP-UX (even though that exact combination was currently running in production on another machine in Melbourne data center).
  • Retrograded Operating system to prior version and recovered database from new post upgrade backup to minimize risk of data loss.
Technical Operations Assistant Oracle - Sydney, NSW, Australia 02/1989 - 01/1993

UNIX Systems Administration

Oracle database administration

  • Programming with SQL and PL/SQL 
  • Software Installation
  • Backup and Recovery
  • Troubleshooting
  • UNIX Shell Scripting

Hardware and network support

Worked with Oracle on a range of different hardware and operating systems including;

VAX/VMS, UNIX, HP-UX, SUN Solaris, Digital Ultrix, Sequent Dynix, Windows, Apple MAC, MS-DOS, DG-UX

Education
Bachelor of Science: Applied Mathematics and Geology University Of Sydney - Sydney, Australia 1988
Excelled in Fortran 77 coursework
Certifications

Oracle9i Database Administrator Certified Master

Oracle 7,3, 8, 8i, 9, 10g Certified Professional

Certified High Performance Coach

Toastmasters Competent Communicator