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Summary

Experienced Engineer and customer services carrying 14 years of experience in Oil and Gas. 

Qualifications
  • Self motivated individual who enjoys the challenges of new situations and works well with minimum supervise
  • Ability to perform statistical analysis and present data effectively
  • Working with sales team as technical support Data Analysis Performance review
  • Worked with new advanced drilling tools in the industrial 
  • Works in special drilling projects Multiple high profile jobs globally 
Accomplishments
  • Hit the record for deepest depth interval in directional drilling while casing First (Elk Hills field- Bakersfield) ( 2012)
  • First deploy of Autotrak eXact  in North America.
  • Delivered along with my team platform ( challenging dual lateral wells) prior planned schedule saving client 60 days. 
Experience
Application Drilling Engineer
April 2019
Baker Hughes Saudi Arabia Dhahran, KSA
 
  • Provide client best solution in terms of drilling to be utilized in order to meet client KPI.
  • Review and approved Well Trajectory
  • Design Drilling BHA 
  • Simulate downhole dynamic
  • Follow up with operation / Technical support on daily activity
  • Follow up with client on ongoing operation and upcoming planning wells
  • Lead the IPWP ( integrated pre well planning)
  • review and investigate service failures 
  • prepare and present to the client pre section well drilling
  • visit rig location as part of leadership HSE visiting 
  • Make sure that the services provided met the company KPI 
Drilling services operations Coordinator
July 2016 to March 2019
Baker Hughes Saudi Arabia Dhahran, KSA
  • Responsible of handle & run operations worth 19 to 20 Million $ annually. 
  •  Involve in preparation of well drilling.
  • Review client well program.
  • Manage field engineers.
  • Following up day to day drilling operations.
  • Support clients with LWD & Drilling solutions.
  • Involve in upcoming jobs forecast.
  • Daily revenue track and revenue forecast.
  • Review and approve job cost ticket prior billing.
  • Client visiting ( follow up ).
  • Focal point between field, TS, reliability , AMO and sales teams.
  • Review and pre-approval of investigation report.
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Drilling Application Engineer-Taskforce
April 2016 to July 2016
Baker Hughes Dharahn
  • Drilling Application engineer as short Assignment in KSA
  • Process and evaluate 4 3/4in ATK  Runs.
  • evaluate drilling practice 
Drilling and Formation evaluation Application Engineer
September 2014 to May 2015
Baker Hughes Irving, Texas
  • Support customers based in Dallas-Fort Worth area drilling in Permian basin BHA analysis, Data analysis, Failure investigation associated with drilling application Submit incident failure reports to customer Prepare and lead IPWP meetings, Generate diagnostic log to asses drilling performance  & Optimize drilling performance.
  • March 2014 to Baker Hughes.
Field Specialist General LWD
April 2014 to September 2014
Baker Hughes Bakersfield, California
  • Provided customers measurement and log data while drilling including our advanced formation evaluation services, namely Ontrak, BCPM1&2, Magtrak (NMR),TruTrak, DeepTrak (Deep Azimuthal resistivity ) (Geosteering tool), Copilot (Down-hole drilling parameter measurement tool), AziTrak (Geosteering tool), SBS (Smart Battery sub) Run Autotrak GT, GT4G and G3 ( 4.75-in.
  • Rotary Steerable ) Operate complex BHA ( bottom hole assembly ).
Rotate Field Test Engineer
April 2013 to March 2014
Baker Hughes Celle, Germany
  • RFTE Program assignment for one year in CTC (Celle Technology Center) Worked closely with Engineering and Global technical support group.
  • Tested new advanced technology tools in their testing phase Involved in testing the new 8.25'' Magtrak ( NMR Tool) Involved in testing SurTrak (Steerable drilling liner) Involved in testing FasTrak ( Fluid Analysis and Sampling) Good knowledge about EDAR ( Extend Deeptrak Azimuthal Resistivity).
Field Specialist IV LWD
December 2011 to March 2013
Baker Hughes Bakersfield, California
  • Comply with all safety rules and company policies.
  • Evaluate MWD equipment and recommend necessary repairs or maintenances.
  • Maintain database for recording all activities of ongoing work.
  • Work on-site to complete and deliver the assigned engineering projects.Develop and maintain new MWD processes for complex projects.Manage the MWD equipment inventory and supervise equipment transport to and from work site.
Field Specialist III LWD
July 2011 to November 2011
Baker Hughes Bakersfield, California
Field Specialist II LWD
September 2010 to July 2011
Baker Hughes Bakersfield, California
Junior Field Engineer Wireline Logging
December 2008 to August 2009
Baker Hughes Tyler, Tx
Junior Cement Engineer
December 2006 to August 2008
Halliburton Tripoli, Libya
  • Design Cement Job 
  • Follow up with internal parties to confirm the readiness to perform the job with in company and client KPI
  • Follow up with client daily operations
  • Provide client with best well completion solution  
Education
Extend Reach Drilling ( Merlin ), Dubai, UAE, 2020
Drilling Application Academy, Dubai, 2019
Advanced Directional Drilling , Tx, USA, 2019
Directional Drilling Academy- I , Dubai , 2017
Baker Hughes, Midland Tx Data Visualization, Validation and Analysis : 2015
Baker Hughes, Houston Advantage Engineering Torque and Drag : 2015
Baker Hughes, Celle Germany SureTrak (Steerable drilling with liner) : 2013
Baker Hughes, Houston Tx Lithotrak Copilot : 2012
Baker Hughes, Houston Tx MWD\LWD Academy school : 2010
Baker Hughes, Odessa Tx Logging Training School ECLIPS Logging 1&2 24 hr Radiation Training : 2008
Halliburton Cement for engineer, Cairo Egypt, 2007
Bachelor of Science : Mechanical Engineering, 2006 Garyounis University Benghazi, Libya Mechanical Engineering
Countries Worked in
  • United States
  • Libya
  • Egypt
  • Germany
  • Netherlands
  • Saudi Arabia
Languages
  • English
  • Arabic
Personal Information
  • U.S. Citizen 
  • CDL class C Driving Licenses
  • Hobbies : Swimming / Traveling / Football 
This resume is created in 7 minutes.
Professional Profile

Experienced professional with 14+ years of experience in mobile telecommunication products and services. Demonstrated ability to lead projects with aggressive deadlines and scopes.

Awards
  • Key contributor Ericsson, 2018
  • Power Award winner at Ericsson, Q4 2012
  • Team Award at Aricent, 2010
  • Individual Excellence Award winner at Aricent, 2009
  • Team Award at Aricent, 2007
Experience
BID EE Integrator, DSI PSO Production CI - Ericsson (Stockholm, Sweden) August 2017 - Current
  • Technical task force driver for automated CSIM/FSUE deployments, DSI top priority initiative
  • Early phase analysis of 5G RAN hardware/features/tools for integration tests
  • Executing proof of concept implementations to validate new features for 5G RAN like ORAN, AAS and NR
  • Working with XFTs to set up cloud nodes for VNFs
  • Integrating 5G STPs to CI loops for NR & AAS
  • Negotiating scopes, requirements & WoW with customer teams
  • Stakeholder to Test Environment Availability reference group
  • Stakeholder for Change Weekend reference group for PDU 4G5G
Kanban Master/ICT Enginner - Ericsson (Stockholm, Sweden) October 2015 - July 2017
  • Leading team of ICT engineers for Test Environment support & implementation.
  • Acted as project manager for 5G lab setup in Kista 20.
  • Acted as project manager for GO2 decision for the 5G lab in Kista 20.
  • Responsible for setting up cloud infra in KI 20 for VRAN testing.
  • Problem & escalation management for Test Environment.
  • Collaborating with cross-functional teams to execute test environment projects.
  • Executing proof of concept implementations to validate new concepts in test labs.
  • Participating in lab trials for new features for 4G/5G RAN.
  • Driving problem task forces & investigations within test environments.
  • Collaborating with tools vendors to implement new tools for end to end test scenarios.
Specialist - ITTE - Ericsson India Global Services Pvt Ltd (Noida, India) September 2013 - October 2015

 

  • Setting up remote support for PDU LMR in ITTE India.
  • Collaborating with cross-functional teams to execute test environment projects.
  • Designing and implementing test beds for development and verification projects.
  • Problem investigations for new products & tools integration scenarios.
  • Change management support for 4G test environments.
  • Troubleshooting problems with RAN tools & simulators.
Specialist - Ericsson India Global Services Pvt Ltd (Noida, India) September 2011 - September 2013
  • Lead & delivered multiple mission critical projects.
  • Handling technical support requests, reduced lead time by 25%.
  • Established first centralized delivery of LTE remote rollouts.
  • LRAN/WRAN SW & feature rollout for major customers in region Mediterranean.
  • Part of ITAC to support region emergencies & escalations.
  • Supported regions to deliver on customer commitments.
Aricent Technologies (Holdings) Limited - Technical Leader (Gurgaon, India) August 2010 - September 2011
  • Part of 2G/3G RAN System testing team for NOKIA.
  • Test planning & management for software releases.
  • Handled critical field issues & provided resolutions.
  • Executed proof of concept implementations to validate product feasibility.
  • Monitored team progress and enforced deadlines.
  • Preparing QA reports for SW releases.
  • Supported field rollouts of new features to major telecom operatorslike T-Mobile, Vodafone, AT&T.
  • Part of learning academy to support new recruits.
Senior Software Engineer - Aricent Technologies (Holdings) Limited (Gurgaon, India) October 2007 - August 2010
  • Testing RAN equipment (2G/3G) in an end to end lab network.
  • Testing new software and features for RAN nodes.
  • Functional & System test specification authoring.
  • Performance analysis of system KPIs.
  • Developing automated test for regression tests.
  • Testing new prototype handsets with real RAN network and monitoring impact on RAN KPIs.
  • Simulation of test scenarios like handover & system failures.
Software Engineer - Aricent Technologies (Holdings) Limited (Gurgaon, India) August 2005 - October 2007
  • Functional & Regression testing.
  • Automated test scenarios.
  • Working with test scripting for base station MMI.
Education
PGDM in Business Administration 2012 Management Development Institute, 6.63/10
Master Thesis - "Problems adopting agile in software development & testing"
Bachelor of Technology in Electronics Engineering Aligarh Muslim University, , Aligarh, India
Certifications
  • Leadership for Professionals (Ericsson Leadership for Professionals Program)
  • PRINCE2 Foundation and Practitioner
  • Certified ScrumMaster (Scrum Alliance)
  • ITIL - Service Design
  • ITIL - Foundation
  • Certified Professional - Master in Agile Testing (Agile Testing Alliance)
Interests
  • Electronic Music
  • Detective fiction
  • Travelling
Languages
  • Hindi - Mother Tongue
  • English - Proficient in both verbal & written
  • Swedish - Beginner
This resume is created in 7 minutes.
Summary

A Resourceful Cisco certified engineer committed to performing assigned tasks while working in a fast-paced environment. I am looking forward to working with companies where I can learn and grow professionally.

Skills
  • Cisco CUCM/UCCE/CUC/CUIC 11.x         
  • BMC Remedyforce
  • Calabrio 9.x
  • Hands-on experience in deployment and support.
  • Experienced with multitude of IT support issues.
  • Strong familiarity of network analysis and management tools.
  • VoIP support and engineering
  • Computer systems installation
Experience
Unified Communications Engineer 01/2019 to Current CVS Health Scottsdale, AZ
  • UC Engineer for CVS Health supporting both enterprise voice and contact center users and applications using Cisco Unified Communication Manager (11.x), Contact Center Enterprise (11.x), Unity Connection (11.x)
  • Worked with various ticketing systems (ServiceNow, HPSM, MyIT) to resolve incidents and perform over 150 MACD requests monthly
  • Manage and support over 10,000 Cisco endpoints
  • Worked with incident management and various other units of the business to drive incidents/outages to resolution and provide updates to the enterprise
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Collaborated with INNO4 for onsite cabling for over 155 Omnicare pharmacy locations
  • Provide advanced support for Cisco UC/UCCE products as well as providing support with RTMT traces
  • Provision/delete call center agent accounts within UCCE(11.x)
  • Create and modify accounts within Cisco Unified Intelligence Center
  • Configure site specific not ready codes in Finesse Administration
  • Troubleshoot Cisco Finesse failed logins as well as ensure correct configuration on devices being used to log in
  • Configured Physical Location, SRST, Location, Region, Device Pool, Resources Partitions, CSS, Translation Patterns, and phones for over 10 sites
  • Configure and troubleshoot analog devices connected to VG310, 3900, 4300, and 4400 series voice gateways
  • Deploy 7900, 7800, 8800 series Cisco IP phone across pharmacies, offices and warehouses using SCCP and SIP protocols
  • Install, configure, and troubleshoot Cisco IP Communicators(8.6)
Cisco UC Engineer 07/2018 to 01/2019 N Vision Networking Inc Phoenix, AZ
  • Cisco UC Engineer for the 5th largest city in the US: PHX Intl. Airport, Convention Center Phoenix City Hall, Courts, Police HQ/precincts, Fire departments, libraries, 200+ parks and metro transit centers
  • Manage and support over 10,000 Cisco endpoints including the 8800 series
  • Hands-on experience using Cisco Unified Communication Manager (11.x), Contact Center Enterprise (11.x), Unity Connection (11.x), Unified Intelligence Center (11.x), and Calabrio (9.x) to support the City of Phoenix
  • Install, configure, and troubleshoot Cisco IP Communicator and Cisco Jabber instant message & video application (iOS, Android, and Windows)
  • Incident management and troubleshooting contact center issues using a trouble resolution/escalation process while adhering to strict SLAs set in SalesForce RemedyForce
  • Create documentation for customers and keep documentation up to date with an attention to detail and natural desire to be thorough
  • Responsible for resolving technical escalations from the Service Desk staff
  • Collaborate with engineers, architects, and directors to create new processes for managed services team

Essential Duties and Responsibilities

  • Monitor real-time behavior of IM and Presence components through RTMT
  • Create Agents within UCCE
  • Add, change or delete a hard/IP Soft phone
  • Deploy or recover physical device
  • Create and configure Call Handlers
  • Create Call Pickup Groups
  • Create Line group/hunt pilot
Voice Engineer 06/2017 to 06/2018 NASDF inc
  • Provide assistance to customers (via inbound call queue and customer support ticketing system)
  • Responded to situations where standard procedures and advanced technical expertise have failed to isolate or fix problems in malfunctioning equipment or software
  • Performed add/change/delete requests in state of the art Hosted VoIP PBX platform
  • Provisioned new user service on IP phones
  • Troubleshoot IP Phone registration, call quality, and call flow
Network Administrator 01/2017 to 06/2017 UCS Pacific CA
  • Hardware and Software deployment, installations, and upgrades.
  • Responded to a multitude of IT support issues.
  • Maintained computer inventory databases.
  • Established customized software infrastructures and installed server hardware.
  • Set up accounts and passwords for specific users with authorization to access networks
Education and Training
Bachelor of Science: Computer Sciences 2021 University of South Florida Tampa, FL

Student at the University of South Florida. I have passed all requirements to be CCNA certified.

Certifications

Mohammad Shuayb - CSCO1


CCNA Collaboration Certified


 


This resume is created in 7 minutes.
Summary of Qualifications
  • Highly skilled engineer with knowledge and experience in planning, designing, installing, operating, and managing technical infrastructure.
  • Ability to integrate security management, as well as troubleshoot any security threats. 
  • Motivated, personable, and responsible technician with 10 years of experience. 
Work History
Network Engineer 2012 to Current
Budd Larner PC Short Hills, NJ
  • Monitored numerous company-wide trouble ticket queues, as well as provided on-call assistance beyond business hours.
  • Implemented and maintained firewalls, series switches and security appliances.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Tested and evaluated software to create a smooth transition for attorneys to use programs at their maximum potential. 
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Upgraded and expanded network systems and their components.
  • Designed and implemented networks in collaboration with project engineers.
  • Defined security requirements for computer systems, including mainframe, workstations and personal computers.
  • Built server systems and installed into racks.
  • Maintain all mobile devices 
Software Support 05/2011 to 09/2012
Commercial Legal Software, Inc. Montville, NJ
  • Managed calls and responded to technical support needs of customers.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Assisted clients daily with system and program errors by using a RDP connection.
Network Engineer 2007 to 2011
G I Auto Salvage Co Inc Montville, NJ
  • Designed, built, and maintained company network and computer hardware.
  • Provided technical customer support with immediate assistance and troubleshooting availability.
  • Consistently offered sales support with a realistic and personable mindset approach. 
  • Integrated data tracking of sales, inventory,procedures, events via spreadsheets and databases .
Network Engineer 2010 to 2010
Fortitude Insurance Group Mendham, NJ


  • Designed and installed a multi computer network, which included network printers and Windows Server 2008.


Server 2002 to 2007
Romano's Macaroni Grill Wayne, NJ
Responsibilities include attending to patron's needs and fulfilling their requests efficiently in a timely manner, while focusing on maintaining company standards, and increasing client satisfaction.
Education
Associate of Applied Science: Computer Information System County College of Morris - Randolph, NJ
Information Systems Pennsylvania College of Technology - Williamsport, PA
Certifications
  • E-Discovery Certification
  • Cisco CCNA Certification (In progress)
Areas of Expertise
  • Operating Systems: UNIX, Linux OS, Windows (all versions), Mac OS (all versions)
  • Databases: SQL server,Apple IOS, and Android 
Skills and Highlights
  • Proficient in SQL
  • Law Pre-discovery Analytic Software Specialist
  • Contract Negotiation
  • Mobile Device Expert
  • Project Management
  • Team Leadership
  • Relativity Specialist
  • Concordance Specialist
  • Ethernet
  • Cisco Routers
  • Networking