Desktop Support Technician resume examples

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Skillful Desktop Support Technician resume

ELBERTO CRUZ
Professional Summary
IT professional with more than 10 years background in system administration, hardware and software troubleshooting and network management for the federal government and in the private sector. Possesses active security clearance.
Skills
  • Leadership
  • Strong communication skills
  • Working independently
  • Organized
  • Focused
  • System Administration
  • Fast learner
  • Skilled multi-tasker
  • Customer service oriented
  • Detail-oriented
  • Self-starter
  • End-user support


Additional Information
  • Holds (Active) Top Secret/SCI and Secret Security Clearance
Work History
Desktop Support Technician, 08/2017 to Current
SERCO (U.S. Coast Guard) Oakland, CA
  • Utilize Remedy to properly document and respond to incidents, service requests, updates, patches, configuration changes and maintenance for a wide variety of equipment to include printers, workstations, laptops, servers, and network equipment.
  • Identify and/or troubleshoot problems and interface with external service providers on a wide range of issues to include networks, Microsoft Exchange, Active Directory, DNS, and DHCP.
  • Troubleshoot laptop, desktop, peripheral and server hardware problem and coordinate maintenance with vendors as required.
  • Create and manage Microsoft Active Directory objects to include computers, security groups, distribution groups, and users.
  • Configure and troubleshoot iOS and Android mobile devices.
  • Monitor, troubleshoot and repair basic network problems to include the management of internal office cabling.
  • Test locally approved hardware for compatibility and usability with customer gold images and other baselines.
  • Support Information Assurance (IA) staff in creating and maintaining certification and accreditation (C&A) packages.
  • Install, repair, and configure computer equipment and peripherals.
  • Maintain and update disaster recovery procedures.
  • Assist in performing configuration and security compliance scans to include remediation of findings.
  • Provide conference room support to include remote access, desktop and application support.
  • Receive, unpack and barcode IT equipment.
  • Conduct physical inventories of all equipment within HQ support staff's area of responsibility (AOR).
  • Maintain and inventory sufficient spare equipment to be able to respond quickly to outages or surges.
  • Securely process and prepare excess equipment for disposal.
Help Desk Specialist, 10/2016 to 04/2017
CSRA (U.S. Air Force) - Travis AFB CA
  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
  • May route calls to product line specialists, application, or system support specialists.
  • Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns of problems.
Network Operations Supervisor, 10/2011 to 09/2015
U.S. Air Force - Travis AFB CA


  • Directly supervised three military technician providing executive communications support, BlackBerry, Secure Mobile Environment-Personal Electronic Device (SME-PED), Virtual Private Network (VPN), Desktop Support.

  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.

  • Continually evaluates the process in place to ensure that the best possible solution is applied to each task

Deployable Command and Control Information Supervisor, 08/2001 to 01/2007
U.S. Air Force - Travis AFB CA


  • Managed 41 servers over 1000 network devices and provided network and computer support for 1,400 multi-national users

  • Engineered, configured, and maintained layer 2 and 3 data, voice, and video networks for deployed joint operations

  • Provided critical secure and non-secure WAN access, long local DSN phone access, video conferencing services, and performed other network administrative duties in direct support of Operation Iraqi Freedom

  • Maintained $2.8+ million in computer and network equipment with 100% accountability

Cyber Systems Supervisor, 02/2007 to 09/2011
U.S. Air Force - Travis AFB CA
  • Engineered update/sanitization software and supervised a team of 7 administrators and Helpdesk technicians to achieve a perfect rating of network systems state during operational readiness inspection. 

  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components, when necessary.

  • Confer with network users about how to solve existing system problems using Remedy trouble-ticket system.

  • Install, diagnose, repair, and maintain information technology infrastructure including workstations, servers, printers, copiers, scanners, fax machines, VOIP, video conferencing, and networking equipment

  • Managed Communication Security (COMSEC) cryptographic account worth $250K

Education
Associate of Science: Computer Networking & Information Technology,

 

Associate of Science: Computer Networking & Information Technology, Current
City College of San Francisco - San Francisco, CA

Associate of Applied Science: Information Systems Technology, 2015
Community College of the Air Force - Montgomery, AL
Information Systems Technology
Certifications

Current CompTIA Sec+ CE

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Job-winning Desktop Support Technician resume

Matthew Storer
Professional Summary
Systems architect with expertise in requirement gathering and analysis, architectural, component and interface design and development for web-based applications in multiple domains. Professional, detail-oriented Network Administrator motivated to drive projects from start to finish as part of a dynamic team.
Skills
  • Database design
  • Website and portal monitoring
  • Technical specifications creation
  • QA tools
  • Java/C/C++
  • Enterprise technologies
  • Coding and modularization
  • Website maintenance
  • System upgrades
  • Excellent diagnostic skills
  • System backups
  • Network maintenance
Work History
Automated Python Software Developer 04/2015 to 08/2015
Avior Irving
  • Lead the development and Designs for PDF Field Layouts
  • Created Python layouts
  • Reviewed and Translated Excel Documents
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Consistently met deadlines and requirements for all production work orders.

Android Developer 11/2014 to 01/2015
Anida Technologies Richardson
  • Worked with Android Studio to create applications.
  • Used Genymotion to emulate Android devices on Windows.
  • Wrote code in Java and C++.


UniFocus - QA Engineer 09/2014 to 11/2014
  • Worked with automated systems to deploy application.
  • Provided Manual and Automated testing case scripts for system configuration and administration.
  • Used SQL Management Studio extensively in day-to-day operations to update and insert new data.
  • Recognized as hard worker that "enjoys a challenge".
  • Recorded testing results through Selenium, and Excel.
  • Used Ruby to manage and run automated code for Selenium test suites.
  • Sat and worked side by side the developers to maintain the SQL Queries and automation scripts.
  • Read and translated code for IIS Servers.
  • Daily use of PowerShell Scripts to automate tasks and test functions.
  • Worked in a small group environment alongside Project Managers.
  • Front-End as well as Back-End troubleshooting by reading code and finding the source of problems.
  • Manually tested parts of Point of Sale Systems to specified guidelines.
Web Developer Support Engineer 12/2013 to 03/2014
Microsoft Richardson
  • Diagnosed and troubleshooted Windows processing problems and applied solutions for corporations.
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Provided methodologies for object-oriented software development and efficient database design.
  • Consistently met deadlines and requirements for all production work cases.
  • Recommended code implementation and system configuration to enterprise level teams.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Recommended architectural improvements, design solutions and integration solutions.

Desktop Technician 07/2013 to 11/2013
Insight Global
  • At Microsoft - Operator.
  • Follow specific operating procedures.
  • Report status and project progress.
  • Escalate issue and implement issue resolution Upgrade PCs at various locations.
  • Provide workstation administration.
  • Make network and security configurations.
  • Backup and Restore PC Data.
  • Ensure PCs functioned as specified.
Desktop Support Technician 06/2013 to 06/2013
  • Set up new PC hardware.
  • Configure installations.
  • Test for installation accuracy.
Education
High School Diploma: May 2012 Colleyville Heritage High School - Colleyville
*Security + Certification, CompTIA: May 2013 Colleyville Heritage High School - Colleyville, TX
*Net + Certification, CompTIA -: May 2013 -
Additional Software/OS
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Experienced Desktop Support Technician resume

Oluwadare Adebisi
Professional Profile
Highly skilled computer scientist offering vast knowledge of computer maintenance, troubleshooting, setup and network administration. Seeking a position where my computer skills can be used with a desire to give great customer service and support and continue to learn as much as I can.
Qualifications
  • Strong Communication Skills
  • Cloud Computing
  • Organization Agility
  • Customer Service-oriented
  • Mobility Support
  • Troubleshooting Proficiency
Experience
Desktop Support 05/2016 to Current CoreLogic Westlake, TX
  • Performed second-level support for all workstation and server class systems.
  • Documented and tracked the details of the problem, both status and resolution, within the ticketing system.
  • Fixed IOS and Android software related issue on IPad, Blackberry, Iphone and Windows operating system.
  • Strong Experience in installing configuring support, maintaining, and troubleshooting desktop hardware, its peripheral devices, and mobility devices (Android and iOS).
  • Followed through and communicated with the user while working the problem and ensures successful and timely completion of the problem.
  • Provided phone and in-person support to end users on a variety of Information Technology related issues.
  • Administered user accounts for several different computer systems using Active Directory.
  • Experience with Radmin/VNC/Dameware or other remote connectivity software a plus.
  • Assisted user in managing Office 365 suite.
  • Experienced in providing support for customers with a structured approach.
  • Experienced in analyzing, troubleshooting and providing solutions for technical issues.
  • Experienced with Active Directory, SharePoint and Group Policy.
  • Experienced with VPN, SSH and Network Monitoring.
  • Software and application push with SSCM.
  • Installed and configured various operating systems across a wide range of hardware.
  • Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
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  • Proactively identified and resolved desktop computing technical problems.
  • Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Recorded, tracked, and documented help desk tickets, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Accurately documented instances of desktop equipment or component failure, repair, installation, and removal.
  • Accessed software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. 
  • Ownership and resolution of all assigned issues in a timely manner.
  • Customer service experience working with a wide range of technical levels.
  • Fulfilled user account login add and change requests following established security policies and procedures.
Desktop Support Technician 10/2013 to 05/2016 Soft Alliance Houston, TX
  • Assisted client with the installation, configuration, and ongoing usability of desktop.
  • Performed software installations and upgrades.
  • Re-imaged computers as required and setting up required configuration through BIOS.
  • Experienced in backup and Data recovery.
  • Installed Cisco AnyConnect VPN and assisted user to connect to the VPN with user credentials respectively.
  • Setup Outlook 2016 by creating email profile for client and using their credential to login activate outlook.
  • Assisted user to setup skype for business.
  • Configured security custom level in Internet Explorer.
  • Created a user in Active directory and adding users to different groups respectively giving them different level of authorizations.
  • Experienced in syncing users to McAfee endpoint Encryption.
  • Added users to local admin to give them authorizations to install applications.
  • Edited site list and added a new site list in JAVA (32-bit) by navigating to control panel.
  • Configured work stations for users to have their files and data saved on the server directly to avoid leaking of data.
  • Added user to admin console in MMC.
  • Deployed users to McAfee End point Encryption.
  • Experienced using Active Directory.
  • Experienced using Windows server 2012.
  • Verified user's are added to right organization groups in Active Directory.
IT System Analyst 05/2012 to 10/2013 National Engineering & Technical Company(NETCO) Lagos
  • Configured workstation to connect with the local server.
  • Edited the network connection host file.
  • Configured Internet settings.
  • Validated version of Java.
  • Identified the features, advantages and disadvantages of various software applications.
  • Implement best practice in application system development and network security.
  • Tested Ethernet cable integrity.
  • Reviewed network operating system performance.
  • Handled network availability of shared resources.
  • Utilized SNOW ticketing system to document issues and escalation in remedy.
  • Outlined network system needs.
  • Developed and maintain systems documentation and provide technical assistance.
  • Maintained user accounts and network access using Active Directory.
  • Familiar with Apple and Windows basic networking configuration.
  • Experience with remote assistance programs (Remote Desktop Connection).
  • Supported end-users using Office 365 with basic Troubleshooting.
  • Resolved VPN software related issues.
  • Fixed IOS and Android software related issue on IPad, Blackberry and IPhone.
  • Microsoft Server, Microsoft Active Directory, Desktop, laptop and server imaging, Microsoft Exchange, Microsoft Office, Windows Mobile, Blackberry OS, Android OS, Apple iOS, iPhone Configuration Utility, Afaria.
  • Provided support to end users by identifying, researching, and resolving mobile device technical problems, Duplicate, troubleshoot, and investigate incidents/user issues.
  • Recommended system and/or content modifications, Document, track and monitor the help request to ensure a timely resolution.
  • Communicated with non-technical customers as well as technical associates to resolve issues.
Education
Networking 2017 INE.COM Texas, United State CCNA Routing & Switching Technologies 200-125 v3.0 in progress-Online Training.
Bachelor of Science: Computer Science and Information Technology 2013 Ajayi Crowther University Oyo, Nigeria
Interests
Music, Fashion, Sports and Photography
Languages
English
Skills
Windows Server 2012, Redhat, Centos 7 TeamViewer, Remote Desktop Connection, Cloud Computing, Citrix Receiver 4.4x, KeyPass, LDAP, Lotus Note, Afaria, SSCM, Symantic Endpoint Protection, DNS, DHCP, TCP/IP, ServiceNow, Cisco Anyconnect Mobility Client, CUCM, Citrix ZenDesktop, SAP R/3 ECC6.0, Windows Server 2003 and Windows family, MS Office 2003,2007 Windows OS Version 2007,2008,2010 Office 365, Skype for Business, Putty, VNC, Andriod, Adobe Acrobat Suite, IOS, Virtualization, Mobile Devices.
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