Desktop Support Technician resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

This resume is created in 7 minutes.
Professional Summary
Systems architect with expertise in requirement gathering and analysis, architectural, component and interface design and development for web-based applications in multiple domains. Professional, detail-oriented Network Administrator motivated to drive projects from start to finish as part of a dynamic team.
Skills
  • Database design
  • Website and portal monitoring
  • Technical specifications creation
  • QA tools
  • Java/C/C++
  • Enterprise technologies
  • Coding and modularization
  • Website maintenance
  • System upgrades
  • Excellent diagnostic skills
  • System backups
  • Network maintenance
Work History
Automated Python Software Developer 04/2015 to 08/2015
Avior Irving
  • Lead the development and Designs for PDF Field Layouts
  • Created Python layouts
  • Reviewed and Translated Excel Documents
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Consistently met deadlines and requirements for all production work orders.

Android Developer 11/2014 to 01/2015
Anida Technologies Richardson
  • Worked with Android Studio to create applications.
  • Used Genymotion to emulate Android devices on Windows.
  • Wrote code in Java and C++.


UniFocus - QA Engineer 09/2014 to 11/2014
  • Worked with automated systems to deploy application.
  • Provided Manual and Automated testing case scripts for system configuration and administration.
  • Used SQL Management Studio extensively in day-to-day operations to update and insert new data.
  • Recognized as hard worker that "enjoys a challenge".
  • Recorded testing results through Selenium, and Excel.
  • Used Ruby to manage and run automated code for Selenium test suites.
  • Sat and worked side by side the developers to maintain the SQL Queries and automation scripts.
  • Read and translated code for IIS Servers.
  • Daily use of PowerShell Scripts to automate tasks and test functions.
  • Worked in a small group environment alongside Project Managers.
  • Front-End as well as Back-End troubleshooting by reading code and finding the source of problems.
  • Manually tested parts of Point of Sale Systems to specified guidelines.
Web Developer Support Engineer 12/2013 to 03/2014
Microsoft Richardson
  • Diagnosed and troubleshooted Windows processing problems and applied solutions for corporations.
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Provided methodologies for object-oriented software development and efficient database design.
  • Consistently met deadlines and requirements for all production work cases.
  • Recommended code implementation and system configuration to enterprise level teams.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Recommended architectural improvements, design solutions and integration solutions.

Desktop Technician 07/2013 to 11/2013
Insight Global
  • At Microsoft - Operator.
  • Follow specific operating procedures.
  • Report status and project progress.
  • Escalate issue and implement issue resolution Upgrade PCs at various locations.
  • Provide workstation administration.
  • Make network and security configurations.
  • Backup and Restore PC Data.
  • Ensure PCs functioned as specified.
Desktop Support Technician 06/2013 to 06/2013
  • Set up new PC hardware.
  • Configure installations.
  • Test for installation accuracy.
Education
High School Diploma: May 2012 Colleyville Heritage High School - Colleyville
*Security + Certification, CompTIA: May 2013 Colleyville Heritage High School - Colleyville, TX
*Net + Certification, CompTIA -: May 2013 -
Additional Software/OS
This resume is created in 7 minutes.
Professional Profile
Highly skilled computer scientist offering vast knowledge of computer maintenance, troubleshooting, setup and network administration. Seeking a position where my computer skills can be used with a desire to give great customer service and support and continue to learn as much as I can.
Qualifications
  • Strong Communication Skills
  • Cloud Computing
  • Organization Agility
  • Customer Service-oriented
  • Mobility Support
  • Troubleshooting Proficiency
Experience
Desktop Support 05/2016 to Current CoreLogic Westlake, TX
  • Performed second-level support for all workstation and server class systems.
  • Documented and tracked the details of the problem, both status and resolution, within the ticketing system.
  • Fixed IOS and Android software related issue on IPad, Blackberry, Iphone and Windows operating system.
  • Strong Experience in installing configuring support, maintaining, and troubleshooting desktop hardware, its peripheral devices, and mobility devices (Android and iOS).
  • Followed through and communicated with the user while working the problem and ensures successful and timely completion of the problem.
  • Provided phone and in-person support to end users on a variety of Information Technology related issues.
  • Administered user accounts for several different computer systems using Active Directory.
  • Experience with Radmin/VNC/Dameware or other remote connectivity software a plus.
  • Assisted user in managing Office 365 suite.
  • Experienced in providing support for customers with a structured approach.
  • Experienced in analyzing, troubleshooting and providing solutions for technical issues.
  • Experienced with Active Directory, SharePoint and Group Policy.
  • Experienced with VPN, SSH and Network Monitoring.
  • Software and application push with SSCM.
  • Installed and configured various operating systems across a wide range of hardware.
  • Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
  •  
  •  
  •  
  •  
  • Proactively identified and resolved desktop computing technical problems.
  • Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Recorded, tracked, and documented help desk tickets, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Accurately documented instances of desktop equipment or component failure, repair, installation, and removal.
  • Accessed software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. 
  • Ownership and resolution of all assigned issues in a timely manner.
  • Customer service experience working with a wide range of technical levels.
  • Fulfilled user account login add and change requests following established security policies and procedures.
Desktop Support Technician 10/2013 to 05/2016 Soft Alliance Houston, TX
  • Assisted client with the installation, configuration, and ongoing usability of desktop.
  • Performed software installations and upgrades.
  • Re-imaged computers as required and setting up required configuration through BIOS.
  • Experienced in backup and Data recovery.
  • Installed Cisco AnyConnect VPN and assisted user to connect to the VPN with user credentials respectively.
  • Setup Outlook 2016 by creating email profile for client and using their credential to login activate outlook.
  • Assisted user to setup skype for business.
  • Configured security custom level in Internet Explorer.
  • Created a user in Active directory and adding users to different groups respectively giving them different level of authorizations.
  • Experienced in syncing users to McAfee endpoint Encryption.
  • Added users to local admin to give them authorizations to install applications.
  • Edited site list and added a new site list in JAVA (32-bit) by navigating to control panel.
  • Configured work stations for users to have their files and data saved on the server directly to avoid leaking of data.
  • Added user to admin console in MMC.
  • Deployed users to McAfee End point Encryption.
  • Experienced using Active Directory.
  • Experienced using Windows server 2012.
  • Verified user's are added to right organization groups in Active Directory.
IT System Analyst 05/2012 to 10/2013 National Engineering & Technical Company(NETCO) Lagos
  • Configured workstation to connect with the local server.
  • Edited the network connection host file.
  • Configured Internet settings.
  • Validated version of Java.
  • Identified the features, advantages and disadvantages of various software applications.
  • Implement best practice in application system development and network security.
  • Tested Ethernet cable integrity.
  • Reviewed network operating system performance.
  • Handled network availability of shared resources.
  • Utilized SNOW ticketing system to document issues and escalation in remedy.
  • Outlined network system needs.
  • Developed and maintain systems documentation and provide technical assistance.
  • Maintained user accounts and network access using Active Directory.
  • Familiar with Apple and Windows basic networking configuration.
  • Experience with remote assistance programs (Remote Desktop Connection).
  • Supported end-users using Office 365 with basic Troubleshooting.
  • Resolved VPN software related issues.
  • Fixed IOS and Android software related issue on IPad, Blackberry and IPhone.
  • Microsoft Server, Microsoft Active Directory, Desktop, laptop and server imaging, Microsoft Exchange, Microsoft Office, Windows Mobile, Blackberry OS, Android OS, Apple iOS, iPhone Configuration Utility, Afaria.
  • Provided support to end users by identifying, researching, and resolving mobile device technical problems, Duplicate, troubleshoot, and investigate incidents/user issues.
  • Recommended system and/or content modifications, Document, track and monitor the help request to ensure a timely resolution.
  • Communicated with non-technical customers as well as technical associates to resolve issues.
Education
Networking 2017 INE.COM Texas, United State CCNA Routing & Switching Technologies 200-125 v3.0 in progress-Online Training.
Bachelor of Science: Computer Science and Information Technology 2013 Ajayi Crowther University Oyo, Nigeria
Interests
Music, Fashion, Sports and Photography
Languages
English
Skills
Windows Server 2012, Redhat, Centos 7 TeamViewer, Remote Desktop Connection, Cloud Computing, Citrix Receiver 4.4x, KeyPass, LDAP, Lotus Note, Afaria, SSCM, Symantic Endpoint Protection, DNS, DHCP, TCP/IP, ServiceNow, Cisco Anyconnect Mobility Client, CUCM, Citrix ZenDesktop, SAP R/3 ECC6.0, Windows Server 2003 and Windows family, MS Office 2003,2007 Windows OS Version 2007,2008,2010 Office 365, Skype for Business, Putty, VNC, Andriod, Adobe Acrobat Suite, IOS, Virtualization, Mobile Devices.
This resume is created in 7 minutes.
Summary

Dynamic IT professional experienced in all aspects of hardware, software and operating systems maintenance and repair. Possesses in-depth knowledge of advanced diagnostic techniques and system maintenance. Years of Technical Experience: 6 Years

Experience
GF Linamar LLC August 2017 to Current IT Specialist
Mills River, NC
  • Performed duties equivalent to System and Network Administrators.
  • Manage Active Directory domain including creating users, security groups and workstations.
  • Deployed workstations in PXE environment and managed software within Matrix42.
  • Deployed and managed virtual environment using Hyper-V.
  • Worked within ticketing environment and resolved issues within given SLA.
  • Helped develop and deploy company IT infrastructure (Network and Server environment).
  • Worked on-call rotation with IT manager.
  • Personally manage corporate mobile phone account.
  • Build quotes and proof of concept cases for proposed software changes.
APEX Systems Inc March 2016 to September 2016 Desktop Support Tier 3
  • Travelled to multiple client locations on East Coast to provide support.
  • Used Active Directory on need-to basis.
  • Set up and deployed various computer systems and workstations for clients.
  • Migrated user profiles and data using proprietary MAT software.
  • Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications
  • Setup KVM switches and performed basic networking.
  • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
  • Assisted in technical support process refinement to improve customer service and support.
United States Air Force December 2013 to February 2015 Security Forces
  • Helped troubleshoot computer hardware and Windows issues within department building.
  • Used Microsoft Office Suite daily creating incident and maintenance reports.
  • Assigned to Vehicle section in charge of maintaining and managing fleet of 52 vehicles used for posting and operation.
  • Communicated with team members and building management via radio, telephones, computers and proprietary software.
Certifications
  •  CompTia A+
  • Microsoft Office Certification​
  • DOD Secret Clearance​
Skills
  • IT Background
  • Leading projects
  • Observant
  • Organized
  • High level of integrity
  • Strong communication skills
  • Managing tight deadlines
  • Working independently
  • Leadership
  • Highly motivated
Education and Training
Community College of The Air Force 2014 Montgomery, AL
Kingman High School 2012 Kingman, AZ
This resume is created in 7 minutes.
Professional Summary
Accomplished PMP certified IT professional with over 12+ years in the Healthcare Industry supporting, managing, maintaining, and providing IT service and delivery in large-scale enterprise environments. Extensive business process knowledge in Project Management, Operations, Incident Management, Change Management, Team Building, and Planning of Multi-Regional Technical Solutions. Known for being an effective and resourceful team player with a reputation for successfully delivering projects within time & budget.
Skills
Project Management
Change Management
Root Cause Analysis
Planning & Problem Solving
Quality Control
Time Management

Product Development

Enterprise IT Operations

Team Leadership

(SDLC) Service & Delivery Life Cycle

Healthcare IT

Budgeting
Software
Microsoft Windows Active Directory, Exchange Server, Lotus Domino, Windows Server, Linux, IOS, Microsoft Project, Citrix, VMware, MS Office, Google Apps, Adobe Photoshop, Adobe AI Illustrator, Visio, MS Project, ITIL, Remedy, Epic, Sametime, Social Media Management, NIKU, Health Connect, EPIC, HBOC Star, TCP/IP, SMTP, HTTP, FTP, Oracle SQL, DNS, Voltage Encryption Security, RSA Secure ID, Heat, Symantec, Veritas, Meditech, Proofpoint.
Work History
Project Manager / Founder 07/2012 to 01/2018
Koi Technologies Commerce, CA
  • Managed several new product lines from start to finish. Including but not limited to brand creation, product design, manufacturing, marketing, and product launch. Resulting in a successful launch of new consumer product lines including electronics, fabric, and metals.
  • Led a virtual team of 6 designers from brand logo design, photography, product packaging, digital imaging, 3d modeling, and user guide creation.
  • Created business reports and optimized advertising campaigns resulting in ACoS savings of 25%.
  • Maintained and managed vendor relations including conducting procurements, communications, manufacturing quality control, and controlling changes.
L3 Enterprise Messaging & Collaboration Engineer (KPIT) 05/2009 to 06/2012
IBM Corporation (Kaiser Permanente Green St. Bldg.) Pasadena, CA
  • Planned, designed, implemented, large-scale Enterprise IT projects, and system changes to the SMTP Infrastructure in a highly regulated, high availability network environment. Including but not limited to hardware & software updates, cluster migrations, and incident response changes on Windows/Unix systems serving 180K+ users that process 2+ million emails per day. 
  • Mentored & trained global Jr. technical staff develop and grow their technical capabilities as well as provide better technical expertise to cross-functioning IT specialists.
  • Performed root cause analysis using six sigma methodology on failed implementation changes, as well as high & critical incidents.
  • In charge of creating, reviewing, updating and representing all enterprise messaging changes before the Change advisory board (CAB) applying ITIL change management best practices and Remedy.
L2 Technical Lead / PC Remote Support Services 02/2006 to 05/2009
Kaiser Permanente Corona Data Center, CA
  • Assisted in hiring a team of 60+ Helpdesk technicians including leads for a new department within a period of 8 months. Resulting in improved an SLA yield of 80% and an annual direct labor reduction of 3 million dollars for KPIT.
  • Led, mentored, and trained a technical team of 6 as well as technicians from other teams on an as-needed basis. Together we provided third level support to all Kaiser Permanente field technicians nation-wide. This includes desktop, server, printer, and network support in a 170,000-employee, 190,000-workstation, and 10,000-server environment.
  • Domino Lotus Notes SME.  Mentored the team in Lotus Notes administration, which increased the departments' ability to increase ticket resolution by 300 percent.
  • Developed policies, Standard operating procedures, training material, and documentation that added value to our central repository system by increasing efficiency and decreasing disorganization.
Senior Desktop Support Technician 03/2005 to 11/2005
Dell Perot Systems St. Bernardine Medical Center / Community Hospital of SB, CA
  • Led the accounting system project upgrade successfully by upgrading and repositioning the existing worldwide online payment system. This eliminated connectivity failures experienced during high volume payroll processing. Resulting in 99.9% sustainability and error-free payroll transmission.
  • Managed a high stake Emergency Department move project successfully providing a variety of alternative options during physical hardware and infrastructure changes and providing a seamless transition without affecting patient care.
  • Provide support for all on-site and remote IT equipment PC's, switches, terminals, & printers, mobile devices, handhelds, and wireless technologies. Resolve hardware, software, and network conflicts. Coordinate Hardware repair, upgrades, and new installs with Vendors. Plan and participate in Desktop related projects (e.g. office moves, printer installations, software upgrades, etc.)
  • Daily use of tools such as Active Directory, Novell Netware, NetMeeting, VNC, Remedy, DameWare, DHCP Administrator, Norton Ghost and many more.
Desktop Support Technician 12/2001 to 03/2004
Tenet Healthcare Cedars Sinai - Marina Del Rey & Daniel Freeman Memorial, CA
  • Provided Tier 2 user and healthcare application support in a 500+user mixed Novell Netware/Microsoft Windows environment for multiple locations and cross-connecting, multiple platform systems.
  • Managed projects with the assistance of software vendors from planning, implementation, and operational maintenance for products such as Act!, Star HBO, CNEXT, Siemens audiology, ESI, EPC, MEDRec, MedRite, ResQ RN, Physician Portal, Compliance Checker, Voltrak, Gideon Infectious Diseases database and many more.
  • Conducted end-user training in usage of new software application technologies resulting in improved productivity and reduction of inefficiency. Certifications
Certificates & Licenses
  • PMI Project Management Professional (PMP) License #
  • Microsoft Certified Professional #B082-0666
  • ITILv3 Foundation Overview
  • Oracle MOOC SQL Fundamentals 2018
  • CBT Nuggets (ISC)2 CISSP 2015 Certificate of Completion
  • CBT Nuggets CEH 2014 Certificate of Completion
  • Citrix Education XenApp and XenDesktop Introduction
  • Citrix Education NetScaler Introduction
  • VMware Virtualization for Beginners 
  • Proofpoint Systems Administrator
  • Lotus Notes Domino Specialist 6
  • IBM Cognos Report Writer #UC-SNRPL3BP
  • IBM Data Science Foundations Level 1 & 2
  • IBM Big Data Foundations Level 1 & 2
  • IBM Cognitive Class Spark Level 1
  • IBM Cognitive Class Hadoop Foundations
  • IBM Data Science for Business Level 1
  • Lean Six Sigma
  • HIPAA (Health Insurance Portability and Accountability Act of 1966)
  • HRO (Highly Reliable Organization)
Education
UEI College: Networking Technology - Los Angeles, CA
  • Trade School (Desktop, Server, Networking, Cabling, Telecom)
  • Internship completed at Fry's Electronics 
East Los Angeles College Computer Science - Monterey Park, CA
  • In Progress
  • 60 Units Completed
Languages
  • English Native Language
  • Spanish (Speak, Read, Write) 
This resume is created in 7 minutes.
Professional Summary
Skills
  • Agile methodologies
  • Business process improvement
  • MS Project
  • Team player
  • Effective multi-tasker
Work History
01/2005 to 01/2013
SQL Server NITHEALTH
  • Manage and coordinate all desktop support within the Orange Regional Medical Center.
  • Responsibilities include, supporting a diverse population in 6 different locations 24/7 operation.
  • ORMC is an ITIL environment that focuses on how to deliver value to the business and business units; I focus on documentation and strengthening our process to ensure a better working environment.
  • Manage and organize the leverage of 7 technicians within and off site environment, and handle all high level executive support.
  • Highly skilled in Microsoft Office suites,.
03/2015 to Current
IT Manager Support Services
Hands-on Manager
  • Serve as point of information and direction for the service desk analysts.
  • Provide support 3nd level support within the ORMC Hospital and surrounding building within the area.
  • Provide support 3nd level support within the CRMC Hospital and surrounding building within the area.
  • Provide Leadership of a team of 7 technicians Excellent leadership qualities and organization skills.
  • Responsible for managing Projects, and deployments.
  • Have bi-weekly meeting, improve process to increase productivity.
  • Manage 24/7 operation \ PTO Time \.
  • Responsible for all SLA's within the ticketing system (CRM).
  • Responsible all reporting - Aged tickets, Ticket closers, Roll call.
  • Monitoring all tickets progress from opening to closing - follow-up with clients.
  • Tickets auditing - Checking for ticket documentation.
  • Excellent communication and customer skills - Setting scope for service, follow-up through ticket progress.
  • Run back-up tape on a daily, weekly, monthly bases.
  • Cable patching in data center for connectivity.
  • WOW repairs and deployments.
  • Symbol handheld scanners, Zebra printers Accomplishments:.
  • Set standards in customer service.
  • Open communication between team players, sharing information in resolutions.
  • Setting standards on projects.
  • Set standards for PC upgrades for entire hospital.
  • Successfully implemented PC, Printer, Software, deployment for new wing.
  • Understanding of ITIL process and procedures.
  • Increase productivity by 60%.
  • Project Management.
  • New wing at Orange Regional Medical Center.
  • New Urgent Care facility in Monroe N.Y.
  • New Urgent Care facility in Catskill Region.
02/2008 to 01/2015
Desktop Support Technician - Team Lead Morgan Stanley
  • Provided 2nd level support for 2000+ users within the midtown area I have 5 years' experience leading a successful team of 15 technicians within the Morgan Stanley environment.
  • Responsible for escalations to upper management - All urgent matters pertaining to complaints, outages, trending.
  • Responsible for all SLA's within the ticketing system (Service Now).
  • Responsible all reporting - Aged tickets, Ticket closers, Roll call.
  • Monitoring all tickets progress from opening to closing - follow-up with clients.
  • Tickets auditing - Checking for ticket documentation and applying correct TOT Coding.
  • Managing technicians PTO time, Balancing staff at each location.
  • Excellent communication and customer skills - Setting scope for service, follow-up through ticket progress.
  • Excellent leadership qualities and organization skills - Have bi-weekly meeting, improve process to increase productivity.
  • Act as a liaison between technicians , Service mangers, and upper management.
  • Responsible for coaching technicians reasonability's, company policy, and training.
Team Lead \ Supervisor
  • Lead a successful Team of 15 technicians in multiple locations.
  • Reduce high amounts of SLA.
  • Produce better working environment for technicians - increase productivity.
  • Produce documentation on customer service - Technicians responsibilities and duties when communicating with a client.
04/2003 to 02/2008
Desktop Technician Sanofi-Aventis Bridgewater, New Jeresy
  • Responsible for all installations, PC equipment upgrades, IBM and OEM desktop systems, servers, printers.
  • Asset control (Hardware).
  • Assist and participate in planning and designed to increase productivity and efficiency in inventory control.
  • Managed asset disposal, liquidated assets and raised receivables.
  • Involved in migration upgrades, imaging, and installing all assets.
  • Blackberry configuration.
  • Coordinating Moves.
  • PC Installs.
  • New Hire setups Accomplishments:.
  • Asset control - reduce the amount of missing equipment within the firm.
  • Refurbish equipment for resell and increase receivables.
  • Migration project - Designed room for imaging, switches, cabling.
  • Promoted to IMAC support.
Education
A.A.S. CCNA: Computer Networking Suny Rockland College -
Computer Networking
2008
Bachelor of Science: Computer Information Systems
University of Phoenix -
Computer Information Systems
This resume is created in 7 minutes.
Professional Summary

Hardworking system/network administrator proficient in hardware, software and security planning. Able to select, install, configure and manage components. Flexible schedule and adaptable approach.

Skills
  • System administration experience
  • Strong technical knowledge of
  • Windows environments
  • Network administration
  • Powershell
  • Office 365
  • Experience with various network equipment
  • Active Directory
  • Virtualization and remote desktop
  • Desktop and laptop repair
Work History
September 2017-Current System Administrator | Eminent Solutions Integration, Inc. | Miami, FL
  • Managed company's IT needs, including desktops, laptops, servers, and network equipment.
  • Implemented group policies and firewall policies for security and convenience.
  • Provided solutions for server and workstation backups and disaster recovery.
  • Active Directory and Office 365 management, including maintaining accurate records of users and workstations.
  • Office365 implementations and cloud migrations.
August 2016-September 2017 Desktop Support Technician | University of Miami (Contracted Vendor) | Coral Gables, FL
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues. 
  • Set up and configured hardware and software on company equipment.
  • Maintained accurate hardware and software inventories.
  • Restored data, operating systems, files, documents, and drivers.
May 2014-August 2016 Personal Banker | Chase Bank | Doral, FL
  • Tailored solutions to issues concerning customer's finances.
  • Assessed clients' financial situations to develop strategic financial planning solutions.
January 2013-May 2014 Customer Service Clerk | Publix Super Market | Miami, FL
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Operated a POS system to itemize and complete customer's purchases.
September 2011-June 2013 IT Intern | G Holmes Braddock Senior High | Miami, FL
  • Repaired and replaced hardware, including: Dell, Lenovo, and HP desktops.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Set up and configured hardware and software on company equipment.
Education
Current Bachelor of Science: Information Technology Florida International University
04/2016 Associate of Arts: Computer Science Miami Dade College Miami, FL
06/2013 High School Diploma: G. Holmes Braddock Senior High School
This resume is created in 7 minutes.
Summary

Highly skilled professional offering vast knowledge of network security at desktop, server and Internet levels. Seeking employment in network security or related field. Qualifications Proficient in establishing and documenting procedures Experienced in network design Proficient with security hardware and software Conducted research on current industry methodology Programming and design skills Studied legal issues and best practices Excellent problem solving skills Project management Customer needs assessment Strong analytical skills Attention to detail Strong verbal communication Accomplishments Created an innovative biometric prototype for student project Designed network infrastructure for many different industries A+ Certified Successful small business proprietor Engineering Technician adept at managing projects and resolving issues in software and hardware troubleshooting.

Highlights
Experience
December 1998 to Current Texarkana, AR
  • Designed and deployed Windows Servers Implemented site to site VPNs Deployed and administrated Antivirus Designed content filtering policies Configured perimeter firewalls Designed network for CCNA class Installed racks, routers and switches Communicated with vendors and coordinated large computer orders Designed, deployed, and configured guest Internet access for hotels Implemented secure remote access Designed WLAN topology Maintained Network printer service.
Curing Supervisor
January 2004 to January 2009
Cooper Tire and Rubber Co Texarkana, AR
  • 16-20 direct reports in tire curing department.
Desktop Support Technician
January 2013 to Current
Day & Zimmermann Texarkana, TX
Server Administration
  • Desktop Software Support Scripting Automation Network Troubleshooting WLAN Backhaul Deployment Network Printer Support.
Education
2013 University of Advancing Tech
Bachelor of Science Network Security Tempe, AR, USA
Texarkana College Texarkana, TX, USA
This resume is created in 7 minutes.
Summary

I am a Support Technician with more than 4 years in technical and customer support roles. I have found success in providing problem resolution through both conventional, and innovative solutions. I have developed a skill set that has allowed me to progress beyond a help desk technician, including experience working with networking and network security, as well as earning a position as our data center architect and engineer. Windows Server OS & Microsoft application setup & maintenance are also included in my palette of skills. I have researched, designed and implemented a plethora of new technologies to improve efficiency and automation. Working in Customer Service for 6 years has taught me excellent communication and professional skills with a heavy focus on making sure my colleagues and customers are satisfied.

Professional Experience
  • Networking Alphabet Soup (IP/DHCP/DNS/VLAN/etc)
  • Cisco
  • Juniper
  • Fortigate
  • Brocade
  • Sonicwall
  • Netgear
  • 3CX VoIP Server
  • Veeam
  • Linux CentOS
  • vMWare
  • Hyper-V
  • Active Directory
  • Microsoft Exchange
  • Microsoft Sharepoint
  • Microsoft SQL Server
  • Microsoft RD Services
  • Microsoft IIS
  • Microsoft Office Suite
  • Microsoft Office 365 Services
  • Windows OS (Home & Server)
Experience
Network & Systems Administrator Feb 2014 to Current
Advanced Network Solutions - Bakersfield, CA
  • Research, design & implement PRTG Network Monitoring to monitor connections and improve business continuity for clients.
  • Research, design & implement LabTech Remote Monitoring & Management solution for all servers, client machines & network devices.
  • Research, design and implement 3CX VoIP systems.
  • Configure, manage and update multiple Fortigate UTM firewalls.
  • Manage & update network devices & server systems in Co-location/Datacenter.
  • Design, implement and maintain networks for businesses including single office, multi-office and school campus size networks.
  • Maintain network security standards for all clients and utilizing UTM features as necessary.
  • Setup, configure and maintain multiple vMWare servers and virtual OS's as well as assist with backup & redundancy plans.
  • Setup, configure and maintain multiple Windows-based operating systems.
  • Setup, configure and maintain multiple server-based programs.
  • Assist other technicians in day-to-day troubleshooting & training.
Systems Engineer Dec 2012 to Feb 2014
Advanced Network Solutions - Bakersfield, CA
  • Designed & implemented Microsoft Sharepoint for collaboration, training & information database.
  • Maintained networks for businesses including single office, multiple office and school campus size networks.
  • Maintained security standards for all clients, utilizing UTM features as necessary.
  • Maintained multiple vMWare servers and virtual OS's as well as assisted with backup & redundancy plans.
  • Maintained multiple windows-based operating systems including Windows Server 2003, 2008/R2, 2012/R2, Windows XP, Vista, 7, 8, 10 & Windows Embedded.
  • Setup & configured Windows Embedded management system.
  • Maintained multiple server-based programs including Microsoft Exchange, SQL, Active Directory, DNS and Remote Desktop Services.
  • Managed multiple Spiceworks ticket systems and assigned tickets to other technicians as necessary.
Desktop Support Technician Feb 2012 to Dec 2012
Advanced Network Solutions - Bakersfield, CA
  • Managed accounts in multiple Active Directory Environments.
  • Managed accounts in multiple e-Mail servers, including hosted e-Mail services and Microsoft Exchange.
  • Managed tickets in Spiceworks ticket desk.
  • Assisted with problem solving of simple network-related issues.
  • Built PCs for clients and staff.
  • Troubleshot physical hardware as required.
  • Cataloged any fixes in tutorial documents for later review.
Head Cashier Aug 2011 to Feb 2012
Home Depot, The - Bakersfield, CA
  • Managed all cashiers and modified schedules as necessary to meet store needs and associate requests.
  • Acted as Manager on Duty when necessary.
  • Set up tills before store opening and removed cash from tills after store closing.
  • Troubleshot registers, PCs & self-checkout machines when necessary.
  • Advised cashiers on policies and career progression.
  • Assisted Asset Protection with ongoing investigations & loss prevention.
  • Reviewed cashier performance and advised Front End Supervisor on disciplinary actions.
Sales Associate (Garden/Hardware) Feb 2009 to Aug 2011
Home Depot, The - Bakersfield, CA
  • Assisted Department Head in ordering products and managing other associates' tasks.
  • Reviewed sales reports and made adjustments to cut loss, damage, and theft while promoting product sales.
  • Ensured all products were properly labeled and displayed.
  • Stocked shelves and assisted customers. Assisted other departments' associates and customers as necessary.
  • Assisted in design and implementation of new displays.
  • Ensured safety standards were being met throughout department, including Asset Protection policies.
  • Cross-trained in other departments to become more valuable to the store
This resume is created in 7 minutes.
Summary

Focused and detail-oriented Software Engineer offering exceptional troubleshooting skills and in-depth understanding of web technologies with a focus on delivering innovative business solutions.

Highlights
  • Agile development methodologies
  • Project management
  • Interface design and implementation
  • Advanced knowledge of embedded systems
  • Management information systems
  • Analytical
  • Self-starter
  • Team player
  • Active Directory knowledge
  • Systems implementation
  • Productivity improvement
Experience
Systems Engineer Jan 2016 to Current
SAVANNAH RIVER NUCLEAR SITE - Aiken, SC
  • Performs hardware/network problem determination to maintain system availability.
  • Performs routine network technical support.
  • Server administration/installation of Domino Lotus Notes.
  • Assists customers with Lotus Notes issues.
  • Monitoring of McAfee spam filters.
  • Project Implementation of small to medium sized scope projects
  • Provides Gap Analysis of hardware failures.
LSE-Software Engineer Jan 2014 to Apr 2016
SAVANNAH RIVER NUCLEAR SITE - Aiken, SC
  • ProvideS overall IT support to SRS' Medical department.
  • Installation and Integration of automated hardware and software.
  • Software Testing Project Lead for Software/Hardware Implementation.
  • Analyzes IT software project scope/change to ensure proper path forward.
  • Analyze IT project risk.
  • Analyze Microsoft Event and Security Logs.
  • Creation and keeper of project implementation schedule.
  • Acting liaison between SRS' Information Technology and Medical departments.
  • Creation of implementation plans for IT related projects.
  • Conduct Needs and Costs Analysis for SRNS Medical's IT services.
  • Conduct user training on new software/hardware platforms.
  • OBIEE reporting.
Project Manager RICHMOND COUNTY TAX COMMISSIONER'S - Augusta, GA
  • Provided overall project management/leadership for all projects within the Tax Commissioner's Office.
  • Trained users on new equipment and software.
  • Provided statistical analysis of various internal areas within the organization.
  • Acted as Liaison between the Information Technology department and the Tax Commissioner's Office.
  • Conducted needs analysis for training/technology/staffing needs.
  • Researched related hardware/software for project implementation.
Membership Clerk Jan 2013 to Jan 2014
WILSON FAMILY YMCA - Augusta, GA
  • Developed highly empathetic client relationships and earned reputation for exceeding customer service standards.
  • Processed payments.
  • Maintained up-to-date knowledge of facility policies in effort to properly educate members.
  • Informed members of new and existing programs.
Computer Installer Jan 2013 to Jan 2013
CAROLINA COMPUTERS, SRS DOE - Augusta, GA
  • Imaged PC's for deployment to end users.
  • Installation of Windows OS to new PC's.
  • Installation of user specific software.
  • In-service user for computer use.
  • Migration of user data to back-end servers on-site.
Desktop Support Technician Jan 2010 to Jan 2013
WALTON REHABILITATION HOSPITAL - Augusta, GA
  • Installation of computer hardware and software.
  • Troubleshooting hardware malfunctions.
  • Setup of new PC's using Windows OS, re-formatting/break-fix of older PC's using Windows OS.
  • Mapping/installation of wireless/network printers to specific users.
  • Removal of malware and malicious files/programs.
  • Setup and deployment of tablet pc's, laptops and desktop pc's for new employees.
  • Changing of passwords/user rights in Active Directory.
  • Setup of new users in Active Directory.
  • Keep accurate account of computer hardware inventory via spreadsheet.
  • Installation/configuration of routers.
  • Troubleshooting network connectivity.
  • Created documentation of software procedures for computer users.
  • Ensured proper user account access/security measures are implemented.
  • Trained end users on proper computer usage/security measures.
  • Performed data backups.
Technician/Owner Jan 2008 to Current
MR. FIX I.T - Augusta, GA
  • Installation of computer hardware and software.
  • Troubleshooting hardware malfunctions.
  • Removal of malware and malicious files/programs.
  • Setup of home networks.
  • Research hardware/software for user consultation.
  • Creation of implementation plans for IT related projects.
  • Needs analysis for customer's IT needs.
Insert Job Title Here Jan 2007 to Jan 2010
EAST AUGUSTA CDC - Augusta, GA
  • Responsible for actively seeking and fostering relationships with individuals within a specific demographic to prospect for potential home buying.
  • Provide customer service to new and existing clients.
Education
B.S, Business Administration December 2015 Southern Wesleyan University Business Administration
M.S, Management Information Systems December 2017 University of Arizona Management Information Systems Department of Energy-Q
Skills
Active Directory, Hardware, computer hardware, computer use, Conflict Resolution, consultation, clients, customer service, desktop pc, documentation, Imaging, Information Technology, inventory, IT support, laptops, Domino, Lotus Notes, McAfee, access, OFFICE, Windows OS, Migration, Needs analysis, network printers, network, networks, PC's, Project Lead, project management/leadership, Project Management, reporting, Research, routers, sales, servers, Software Installation, Software Testing, spreadsheet, staffing, statistical analysis, Tax, technical support, user training, Troubleshooting