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Skillful Development Manager resume

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Professional Summary

Seasoned Sales Manager with over 15 years of experience and proven success in the sales and management. 15 years of Consultative Selling experience with proven ability to successfully articulate and build value in the context of the clients business needs, challenges and industry drivers. Extensive experience in developing aggressive new client acquisition plans to quickly secure long-term contracts and re-occurring revenues.

  • Business development expertise
  • Revenue generation
  • Project management
  • Excellent customer service 
  • Resourceful nature
  • Documentation
  • Relationship management
  • Verbal/written communication
  • Team Management
  • Excellent Communicator


Work History
Branch Manager, 04/2015 to Current
  • Oversee and Manage the Orange County, Garden Grove office. 
  • Development and maintenance of branch accounts, overseeing P&L's, managing a staff of in-house recruiters and achieving both individual and branch new business quotas.
  • Over Achievement of individual and branch annual sales quota of 1.4M by 32% within first 12 months of employment.
  • Increased gross margins by 10% and profits to a record 30% by reengineering business and marketing plan for branch to better focus on high margin services.
  • Forecast local branch growth, develop attractive cost models, and deliver total service solutions aligned with clients strategic business objectives.
  • Managing budgets, allocating branch funds, and defining financial objectives.
  • Drafting forecasts and business plans, as well as organizing marketing activities and events for the branch.
Business Development Manager, 04/2011 to 04/2015
  • Consistent overachievement in new business revenues.- Surpassed annual sales target of 2.4M, four consecutive years; over 25% (2011-2012) and over 31% (2012-2015).
  • Exceeded sales revenue quotas by developing targeted lead generation strategies, Analyzing industry trends and creating customized marketing plans to acquire new business accounts.
  • Identified and qualified sales opportunities by providing a consultative and value-added approach to develop relationships.
  • Coordinated with the Recruiting & Fulfillment Team to onboard new clients
  • Researched clients' business issues and goals to offer appropriate solutions.
  • Developed new business opportunities by effectively communicating product lines to leading international corporations.
  • Created alternative business plans to improve customer relationships.
Sales Manager, 02/2008 to 04/2011
  • Utilized Consultative sales approach in working with mortgage and real estate agents. 
  • Acted as a lead generator for real estate residential mortgage industry. 
  • Met and exceeded monthly sales quota goals between $25,000 and $40,000 in gross revenue.
  • Trained all incoming sales team members.
Commercial Sales Manager, 02/2008 to 04/2011
  • Increased annual sales target of 1.6M by 37.5% (2008-2009) and 39% (2009-2011).
  • Acted as a Subject Matter Expert and advisor in the commercial installation market to develop deep consultative credibility with target accounts.
  • Supported the sales team in writing proposals and closing contracts.
  • Presented customized value proportions and proposals to C-level Decision makers(Door installation, Doc Levelers, corporate contractor repairs) to create new business opportunities. 
  • Developed quarterly and annual sales department budgets and approved all sales staff budget expenditures.
Communications Specialist UNITED STATES NAVY - 8 years
Process: Current

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Job-winning Development Manager resume

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Work History
Custom Business Development Manager, 10/2015 to Current
Landscape Structures Delano, MN
  • Increased revenue from $33M to $69M from 2016-2019
  • Leading 10 person design and quoting team
  • Qualifying & cultivating custom playground opportunities
  • Facilitating sales discovery calls with potential clients
  • Implemented new sales team CRM tool (Dynamics 365)
  • Developing global sales strategy for custom products
  • Preparing and executing quarterly and annual custom department goals and initiatives
  • Collaborating with marketing to build tools to help grow business
  • Working with upper level management on new product development based on market trends & voice of customer
  • Building relationships with key customers to establish long-term business growth
  • Training all incoming sales reps on custom playground sales tactics
  • Presenting on key market trends to clients nationwide
  • Representing Landscape Structures at industry trade shows
  • Earned two promotions in 3 years
Territory Manager, 05/2014 to 10/2015
Brady Corporation Boston, MA
  • Managed over 50 distribution accounts totaling $8.5 million in industrial identification products
  • Acquired $1.2 million in new business in 12 months
  • Effectively led seasoned team of distribution partners and account coordinators
  • Oversaw sales forecasting, goal setting and performance reporting for distribution accounts
  • Negotiated contract pricing for large end user accounts
  • Expanded customer base by identifying needs, developing solutions and delivering client-centered presentations
  • 1 of 3 Rookie of the Year nominees out of 10 rookies in 2014
  • Represented Brady at regional and national industry trade shows
Territory Safety Specialist, 10/2013 to 05/2014
Brady Corporation Philadelphia, PA
  • Increased sales activity on safety identification products by 25%
  • Developed business with distribution partners via walk in meetings and cold calling
  • Called on distributor branches (Fastenal, Grainger etc) to promote Brady safety signage
  • Presented on-site seminars on relevant customer topics
  • Launched promotions/new products with distribution to help grow sales
  • Collaborated in creating strategies that drove sales and revenue
  • Promoted to Territory Manager.
Sales Specialist, 05/2013 to 10/2013
Brady Corporation Buffalo, NY
  • Finished 105% to goal over 4 months
  • Led team in Key Activity Metrics: sales dollars, call numbers, phone talk time
  • Negotiated contracts and closed sales with new and existing clients
  • Promoted to Territory Safety Specialist
Bachelor of Science: Operations & Supply Chain Management , 2013
Marquette University - Milwaukee, WI
Bachelor of Science: Marketing, 2013
Marquette University - Milwaukee, WI

  • Sales pipeline development
  • Customer consultation
  • Business growth strategies
  • Customized training
  • Business development and planning
  • Sales processes
  • Goals and performance
  • B to B sales
  • Sales expertise
  • National accounts management
  • Sales presentations
  • Relationship building
  • Territory Management
  • Coaching and mentoring
  • Sales Reporting
  • Verbal and written communication

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Experienced Development Manager resume

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A General  Manager position where I can work with a team to grow a business and its team members.  Using my strong interpersonal skills I would look to drive a strong customer centric focus in the team delivering growth, compliance, profitability and customer satisfaction.

Deakin University - - Melbourne, VIC, Australia Change Management, 2005
Coles Myer Institute - - Melbourne, VIC, Australia SafetyCare in the Workplace, 2004
Strive Pty Ltd - - Sydney, NSW, Australia Certificate 4 in Assessment and Workplace Training, 2003
Monash University - - Melbourne, VIC, Australia Diploma in Retailing Program, 2001
  • Successfully secured National service contract $4.8M
  • Successfully secured National POS Contract renewal $1.6M
  • Successfully secured National POS Project works $2.5M
  • Achieve monthly and annual sales and EBIT budgets in line with both Strategic and business plans
  • Business growth in NSW of 40% from 2007 till June 2011.
  • Successfully integrated 200 NSW/ACT/TAS Shell Service Stations into Coles Express ($2.2 Billion dollars in turnover per annum):
  • Successfully negotiated Enterprise Bargaining Agreements in NSW, QLD, WA and SA.
  • Developed and implemented National Training and development program for business.   
  • Assisted in creation of a Customer Services Group (centralisation) and continual management.

National Sales and Business Development Manager | 12/2017 to Current ECL Group Australia - Arndell Park, NSW

Reporting to the General Manager,  I am responsible for the achievement of sales targets and market share growth across the all portfolios within the business.

I work with the senior leadership team to create the channel strategy and execute across the fuel and technology accounts. 

I am responsible for running the delivery of the national business plan and key growth strategies, as well as managing a team for delivery and business compliance. 


  • Successfully secured National Service contract $4.8M @ 18% gross margin
  • Successfully secured National Service contract $1.2M @ 16% gross margin
  • Successfully secured  National POS project $2.5M @ 24% gross margin

Account Manager / NSW Service Delivery Manager | 12/2016 to 12/2017 ECL Group Australia - Sydney, NSW
  • Manage all aspects of an $8m Major Client Account
  • Manage 25 direct reports
  • Grown service revenue within the branch by 10% 
  • Improved safety compliance within branch through a positive safety culture.Successfully won VR2 compliance contract works for Major Oil Company
  • Reduced stock loss by 10% on 2016 result.
  • Reduced outstanding works by 15%.
Customer Service Delivery Manager | 07/2016 to 11/2016 ECL Group Australia Pty Ltd - Sydney, NSW
  • Monitored the daily activities of 10 customer support teams.
  • Developed, implemented and monitored programs to maximize customer satisfaction. 
  • Addressed negative customer feedback immediately.
  • Effectively communicated with team members to maintain clearly  defined expectations.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
National Service Delivery Manager | 10/2014 to 08/2016 ECL Group Australia Pty Ltd - Sydney, NSW
  • Maximized operational effectiveness across territory.
  • Drove sales growth in service.
  • Established clear lines of communication between business and clients.
  • Supervised local managers.
  • Developed budgets and approved expenses.
  • Identified inefficiencies and made recommendations for process improvements.
National Operations Manager | 06/2011 to 09/2014 ECL Group Australia Pty Ltd - Sydney, NSW
  • Managed team of 20 people
  • Surpassed revenue goals in four consecutive quarters. Served as mentor to junior team members.
  • Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.
  • Accurately provided status information on project progress to the project management.
  • Monitored the safety of all construction activities, making on-site personnel safety the top priority.
  • Coordinated training for the construction teams on site-specific requirements, techniques and procedures.
  • Assisted the project manager with bidding new jobs and projects.
  • Properly maintained all onsite equipment and vehicles.
  • Reduced and controlled expenses by improving resource allocation.
Regional Manager NSW/ACT | 02/2007 to 06/2011 ECL Fuelquip (Australia) Pty Ltd - Sydney, NSW


  • Regional sales and performance targets
  • Reduce costs
  • Loss management
  • Remuneration budgets
  • Customer relationship management  
  • Performance management of direct reports
  • Assisted with managing the Caltex Point of Sale contract Assisted with Shell LPG Contract renewal Achievement
  • Business growth of 40% from 2007 till June 2011
  • Increase staff from 8 people to 41 people  
  • Development and implementation of national policy and procedures
  • Developed in house LPG team. Grew sector by approx $100k per month
Regional Manager NSW/ACT | 12/2003 to 09/2006 Coles Express (Eureka Operations) - Sydney, NSW


  • Regulatory Compliance
  • Customer relationship management
  • Manage store acquisitions across NSW/ACT
  • Champion values and behaviours in the state
  • Performance management of direct Reports
  • Develop strategic plans for the development of Store Management and 2IC population
  • Integration of the SafetyCare system into the business
  • Achieve Safety Key Performance Indicators for the region
  • Regional sales and performance targets
  • Loss management
  • Remuneration budgets


  • Successful integration of 200 NSW/ACT/TAS Shell Service Stations into Coles Express ($2.2 Billion dollars in turnover per annum):
  • This entailed the merger of two (2) previous Multi Site Businesses (MSF) under the one banner (approx 1800 store based team members and 24 Head Office team members).
  • The business grew by 35% with the transition to Coles Express from Shell.
  • Assisted with the development and implementation of the National Coles Express policy and procedures.
  • Operations focal point for the national development of the Coles Express Store Acquisition process  
  • Assisted in achieving EBIT for FY2004 $20 million nationally
  • Under the LAD system (Leadership, Analysis and Discipline), achieved CCC in the formal evaluations for FY2004 and BBC for FY2005.