Development Manager resume examples

• Consistent overachievement in new business revenues.- Surpassed annual sales target of 2.4M, four consecutive years; over 25% (2011-2012) and over 31% (2012-2015).
• Exceeded sales revenue quotas by developing targeted lead generation strategies, Analyzing industry trends and creating customized marketing plans to acquire new business accounts.
• Identified and qualified sales opportunities by providing a consultative and value-added approach to develop relationships.
• Coordinated with the Recruiting & Fulfillment Team to onboard new clients
• Researched clients' business issues and goals to offer appropriate solutions.
• Developed new business opportunities by effectively communicating product lines to leading international corporations.
• Created alternative business plans to improve customer relationships.

• Utilized Consultative sales approach in working with mortgage and real estate agents. 
• Acted as a lead generator for real estate residential mortgage industry. 
• Met and exceeded monthly sales quota goals between $25,000 and $40,000 in gross revenue.
• Trained all incoming sales team members.

• Increased annual sales target of 1.6M by 37.5% (2008-2009) and 39% (2009-2011).
• Acted as a Subject Matter Expert and advisor in the commercial installation market to develop deep consultative credibility with target accounts.
• Supported the sales team in writing proposals and closing contracts.
• Presented customized value proportions and proposals to C-level Decision makers(Door installation, Doc Levelers, corporate contractor repairs) to create new business opportunities. 
• Developed quarterly and annual sales department budgets and approved all sales staff budget expenditures.

• Manage all aspects of an $8m Major Client Account
• Manage 25 direct reports
• Grown service revenue within the branch by 10% 
• Improved safety compliance within branch through a positive safety culture.Successfully won VR2 compliance contract works for Major Oil Company
• Reduced stock loss by 10% on 2016 result.
• Reduced outstanding works by 15%.

• Monitored the daily activities of 10 customer support teams.
• Developed, implemented and monitored programs to maximize customer satisfaction. 
• Addressed negative customer feedback immediately.
• Effectively communicated with team members to maintain clearly  defined expectations.
• Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.

• Maximized operational effectiveness across territory.
• Drove sales growth in service.
• Established clear lines of communication between business and clients.
• Supervised local managers.
• Developed budgets and approved expenses.
• Identified inefficiencies and made recommendations for process improvements.

• Managed team of 20 people
• Surpassed revenue goals in four consecutive quarters. Served as mentor to junior team members.
• Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel.
• Accurately provided status information on project progress to the project management.
• Monitored the safety of all construction activities, making on-site personnel safety the top priority.
• Coordinated training for the construction teams on site-specific requirements, techniques and procedures.
• Assisted the project manager with bidding new jobs and projects.
• Properly maintained all onsite equipment and vehicles.
• Reduced and controlled expenses by improving resource allocation.

Responsibilities

• Regional sales and performance targets
• Reduce costs
• Loss management
• Remuneration budgets
• Customer relationship management  
• Performance management of direct reports
• Assisted with managing the Caltex Point of Sale contract Assisted with Shell LPG Contract renewal Achievement
• Business growth of 40% from 2007 till June 2011
• Increase staff from 8 people to 41 people  
• Development and implementation of national policy and procedures
• Developed in house LPG team. Grew sector by approx $100k per month

Responsibilities:

• Regulatory Compliance
• Customer relationship management
• Manage store acquisitions across NSW/ACT
• Champion values and behaviours in the state
• Performance management of direct Reports
• Develop strategic plans for the development of Store Management and 2IC population
• Integration of the SafetyCare system into the business
• Achieve Safety Key Performance Indicators for the region
• Regional sales and performance targets
• Loss management
• Remuneration budgets

 Achievements:

• Successful integration of 200 NSW/ACT/TAS Shell Service Stations into Coles Express ($2.2 Billion dollars in turnover per annum):
• This entailed the merger of two (2) previous Multi Site Businesses (MSF) under the one banner (approx 1800 store based team members and 24 Head Office team members).
• The business grew by 35% with the transition to Coles Express from Shell.
• Assisted with the development and implementation of the National Coles Express policy and procedures.
• Operations focal point for the national development of the Coles Express Store Acquisition process  
• Assisted in achieving EBIT for FY2004 $20 million nationally
• Under the LAD system (Leadership, Analysis and Discipline), achieved CCC in the formal evaluations for FY2004 and BBC for FY2005.

• Synthesized primary shopper research insights into compelling business opportunities in partnership with sales, category management, finance & marketing 
• Managed shopper research projects with 3rd party agency partners and internal stakeholders 
• Delivered E-commerce & digital research for Diageo which lead to executive approval for the establishment of an E-commerce division
• Implemented digital asset management platform in collaboration with customer marketing to be used by distributors & retailers such as Walmart & Kroger
• Provided strategic insights and thought leadership guided by industry, consumer, shopper and marketplace trends to support overall category strategy
• Business partner for key retail customers; developing and executing category management fundamentals, promotional planning, business plans and business development projects 
  

• Supported daily business operations as the General Manager's chief of staff for division's 8 states with annual revenues exceeding US $450 million 
• Provided strategic insights and analytics to influence marketing and commercial strategies contributing to 5.5% year over year $ growth
  
• Provided analytical support to General Manager, sales leads & directors conducting risk & opportunity review and development of gap closing strategies to deliver annual plan
• Managed distributor relationship; designed effective performance goals and business standards for all channels which increased retail display, product features and resulted in 98% distribution for focus brands
• Guided annual business planning process including target setting, trade & marketing planning
• Established key pricing and execution strategies in collaboration with finance team which delivered 90% year over year growth on key focus brands
• Salesforce subject matter expert managing upgrades, user acceptance tests, logic definition and business rules  

• Identified and pursued areas of opportunities for business growth; developed and implemented 3 new business products within 12 month period
• Project management leader for multiple projects conducting project scope, managing work streams, resources and communication across 10 countries with operations exceeding US $200 Million in revenues annually
• Delivered public speaking presentations for new products at events with 2,000+ attendees
• Developed proposals and conducted presentations to close opportunities with prospective partners  
• Implemented a regional enterprise system upgrade and process improvement which minimized fraud, transaction processing and balancing time by more than 40%
  

• Managed the business intelligence division comprised of 3 commercial analysts delivering market research, business reporting, commercial insights and operation planning contributing to 21% net profit improvement for financial year
  
• Performed quantitative and qualitative analysis to measure the effectiveness of field programs and marketing activities
• Served as member of sales leadership team (comprised of senior managers and executives) on business planning, sales, operational and marketing strategies

• Provided internal consulting to executive leadership team
• Developed business cases and strategic direction based on industry insights, financial models and ROI 
• Conducted quantitative analysis resulting in proposal and implementation of pricing strategies yielding net sales improvement of USD 7 million
• Managed cross functional teams to develop business cases & assessments for large capital investment including plant upgrades, airport lounge and restaurant investments
• Collaborated with cross-functional innovation team launching 8 new products in 2 years
• Managed cross functional team to implement enterprise upgrades; resulted in enhanced reporting and end to end process improvement for duty free business reducing foreign exchange and taxation liabilities
  

• Spearhead the automotive electronics distribution operation representing UK's leading brand Ring Automotive
• Lead coordination of supply chain including product sourcing, importation and logistics
• Brand development utilizing below the line, trade & digital marketing activities
  

• Created income for the firm through active money market & bond trading; contributed to financial year USD 19 million net income generated on assets of USD 1 billion
• Ensured adequate daily liquidity to meet obligations utilizing risk, forecasting and cash management techniques
• Developed publications highlighting market opportunities used by wider branch network, portfolio managers and 200,000+ clients