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Work Experience
Systems Engineer, 08/2017 to Current
Motorola Solutions Inc Chicago, IL
  • Led agile upgrades (software and hardware) of mission critical public safety systems - led projects worth over $1.5 million for agencies such as LAPD, Southern California Edison, and the Immigration and Customs Enforcement (ICE)
  • Increased on-time return rate of internal hardware resources by 60% via development of a Resource Tracking application (Google Script)
  • Improved time of database migration by an average of ~2 hours by creating an automation tool to baseline a public safety system in our lab
  • Communicated with clients and Motorola System Technicians on a daily basis to provide schedules, outage requests, and other data sheets for system upgrades
Software Development Intern, 05/2016 to 08/2016
Milliman Chicago, IL
  • Collaborated with traders to develop back-end logic for Options Viewer application 
  • Created a Task Scheduler application to manage daily running tasks on our network
  • Designed the user interface for a Time-Based Data Viewer application
  • Attended biweekly agile development meetings to discuss scope and timelines of upcoming changes in software production 
Software Development Intern, 05/2015 to 08/2015
2By2 Gaming Downers Grove, IL
  • Developed statistical simulation models for several Flash games
  • Consulted with game designers and artists prior to development in order to ensure desired winning payouts
  • Refined and improved navigability and design of company website
Education
Bachelor of Science: Computer Science, 2017
University of Illinois at Urbana-Champaign - Champaign, IL
Software Projects

Follow On Cricket

Designed and developed a website to host opinion articles, podcasts, and score updates on International cricket.  All content is created in house and then hosted on our website (https://www.followoncricket.com/)

PlanNPlay

Created a web application allowing users to spontaneously create, and join pick up sports events in their area. Application acts as a social media feed and allows user to easily find an even they are looking for (SQL, PHP, HTML/CSS)

Plagiarism Detector

Created an application that takes in various files and file types as input, and scrapes the web to determine potential sections of plagiarism. Also supports file to file comparison and comparison of multiple files against multiple web sources. Results provide several data metrics and user interface tools to help navigate severity and quantity of plagiarism (Python)

Skills

Software: Python, Java, C#, JavaScript, HTML/CSS, PHP, Google Script, Go, Unix, Microsoft Excel, SQL

Technical: IP Networking, Technical Writing, Network Hardware (routers, switches, firewalls), Virtualization, TCP/IP, Network Topology Documentation

This resume is created in 7 minutes.
Professional Summary

8year Navy Veteran Discharge under HONORABLE conditions who has earned 2 Navy and Marine core Medals one of which for superior performance in academic, tactical and technical capacities as a Tactical Data Coordinator. LEAD tactical data coordinator in 7th Fleet Op area onboard USS MUSTIN utilizing Link 11, 16, SAT J, UTJ, and MTJ. Effectively trained, supervised and mentored large teams to ensure a tactical picture was maintained at all times.

Skills
  • Complex data management
  • Team leader
  • Advanced troubleshooting for all TDL's
  • Briefings with LINK Architect  
  • Critical thinking
  • Secret Security Clearance (Active)
  • Organized
  • Adept multi-tasker
  • Project management
  • MRICO Duties
  • Training supervisor for all TDL's
  • Classified documents 
  • Centrixs
  • GCCS(4X)and link injections
  • NEC (0348)
  • BMD operations
  • ASTATS,NGS, MLST3 Simulations
Work History
Tactical Systems Engineer (CIAT Operator) 04/2018 to Current
Future Technologies Inc San Diego, CA


  • Executed canned test scenarios Performs data recordings and analysis on CIATS debrief barco coordinator. Replays ships scenarios to give more direction to sailors. 
  • performs system boot and load start up procedures for CIAT. 
  • Troubleshoots interface problems between simulations systems and tactical systems. Resets interfaces and cycles between "boxes" or blades to resolve system issues. 
  • Provides Feedback reports to developers about system issues or scenario that fail to operate correctly. Functionality test performed on a weekly and documented.
  • Documents operational peredures for NGS, MLST3 and CIAT AIC, AAIC and AAIC support ships. Provides Step by step procedures on how to operate specific aspects of the system.
  • Provides  NGS ,CEC/WASP, MLST3 , AIC, AAIC, AAIC support ship and Link 16 simulations for AEGIS suites ASW and IAMD missions. Operates NGS by providing support to combat and sonar teams during real time based scenarios. Places ship in geographical area based of  Navy Instructors inputs along with simulating the bridge for visuals and maneuvering the ship at the TAOs/ASWE orders. Operates as an AIC or ASTAC on a basic level to provide support for certain scenarios .Provides environment for ships as far as Sea clutter to challenge RCS ability to decipher real tracks , sea state and jammers. Loads all weapon employment systems (LCU's and VLA's) for MSS and provides BMD firing solutions. Inserts Threat layers for training rather adding or subtracting on maneuvering contacts to meet the needs of Navy instructors.  Initialize and puts in CEC/WASP parameters  for cooperative support ship engagements 
  • Initializes MLST3 and operates by putting in parameters for ships Link16 training.  Cooperates with AIC,AAIC and AAIC support ship for ASW scenarios. Links E2 and Helo's radars to expand on ASW warfigthing capabilities. Inserts and Links sonobouys to sonar suite and maintain the tactical picture. Changes parameters of NIXIE, TACTAS and manipulates environment to complicate or simplify searches for ASW threat. Navigates thru CDLMS HMI to properly set up MLST3 for Link 16 or SATJ operations.   
Exercise Developer 08/2017 to Current
Future Technology Incorporated King George, VA
  • Executed canned test scenarios Performs data recordings and analysis. 
  • performs system boot and load start up procedures.
  • Debugs complex interface problems between simulations systems and tactical systems/peripherals.
  • Provides ASTATS , CEC/WASP, MLST3 Link 11, Link 4A, and Link 16 simulations and C2P support.
  • Performs complex online simulation test support for tactical naval systems.
Operation Specialist 01/2012 to 09/2015
United States Navy USS MUSTIN (DDG89)

• Link-11/Link-11B/Link-16/JREAP-C

• UTJ/MTJ/SATJ/SATA

• Next Generation C2P

• CDLMS 

• HF/UHF/SHF/EFH Communications 

• Centrix

•MRICO Duties

• LEAD TDC 

• Organized Link architects briefs   

Operation Specialist 01/2010 to 01/2012
United States Navy USS STOUT (DDG 55)

• Link-11/Link-11B/Link-16/JREAP-C

• UTJ/MTJ/SATJ/SATA

• Next Generation C2P

• CDLMS

• Ballistic Missile Defense

• HF/UHF/SHF/EFH Communications 


Operation specialist 01/2008 to 01/2010
United States Navy USS THACH (FFG 43)
  • Served as custodian of classified documents.
  • Prepared documents for destruction.
  • Operated and maintained communications equipment.
  • Tactical Data Coordinator utilizing LINK 11, SAT 11
  • ​Familiar with operating USQ-125, DTS , LMS, KG-40
  • Troubleshooting 
  • Conducted link operations with foreign Navy's  
Education
Bachelor of Science: Business Management 2018 DeVry University - San Diego
Tactical Data Link Coordinator (NEC 0348) - Point Loma
Experience

8 years of Naval Combat Systems Integration,testing and operations. This experience includes Tactical Data Links, Aegis Weapons Systems in support of Air Warfare, Surface Warfare and Ballistic Missile Defense Missions. Conducted Tactical Data Link training to personnel to include systems capabilities, techniques, procedures, and interface establishment of Multi-TADIL architectures with joint units.  Operator is Experienced with Link 11, Sat 11, Link 16, Sat 16,  UTJ, MTJ as well as most associated operating systems, radios and encryption devices such as: USQ-125, CSDTS, CDLMS and C2P. Conducted operations in 5th, 6th and 7th fleet to manage and maintain the Tactical Data Link System as the Network Time Reference (NTR) Unit to establish Link-16 networks on a daily basis to support USS MUSTIN's and USS STOUTS mission. Also to include All Satellite links to further maintain the tactical picture.


Currently a CIAT operator for Naval Station San Diego CSCS DET working on real time scenarios for Integrated Air Missile Defense and Anti Submarine Warfare. Primarily utilizes NGS to support the DET's mission on training AEGIS ship platforms for IAMD, ASW and BMD missions. Operates MLST3 in support of the tactical Links and other CIAT operational programs (AIC AAIC AAIC support ship).                                                                                                                                                                                                                                                                                                                                                                                                                                                        

This resume is created in 7 minutes.
Professional Summary
  • Energetic, driven, and accomplished Technical Project Manager with a track record of success in managing complex IT modernization and system integration projects.
  • Subject matter expert in software project methodologies; solid technical background, with understanding and working knowledge of multiple technical software delivery methodologies ( i.e. Agile, Waterfall ).
  • Highly accomplished with a verifiable track record in fields such as analysis and gathering of requirements, business processes mapping, and the development of interactive prototypes.
  • Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancement.
  • Significant technical experience in release automation engineering, continuous integration, deployment automation, automated testing, and software development.
Skills
  • Project Management
  • Process Improvement
  • Business Analysis
  • Data Migration/Mapping
  • Software Development (SDLC)
  • Supporting Strategy Rollout
  • Business Modeling
  • Quality assurance and control
  • Full lifecycle development
  • Managing multiple projects simultaneously
  • Risk Evaluation and Mitigation
  • Stakeholder relationship
  • Release management
  • Test planning
  • Solution Architecture Designs
  • Environment Management
  • Agile, SCRUM, Waterfall, LEAN Six Sigma methodologies
  • IT security best practices
  • SQL & database systems
Work History
Data Analyst, 06/2017 to Current
Randstad TechnologiesChicago, IL
  • Assigned to JP Morgan Chase working directly with their receivable operations at their corporate Loop National lockbox account center.
  • Key financial data within JP Morgan Chase production environment in real time for their Chicago, Brooklyn, and Dallas offices.
  • Capture and report mismatches, inaccuracies, and errors that fail to match quality assurance and control measures.
  • Complete all analysis of mission critical accounts to meet service level agreements daily.
  • Collaborate and coordinate my deliverable with the analysis team to optimize end to end flow of financial batch transactions.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Project Team Lead: SCRM-Software Configuration & Release Mgt, 02/2009 to 05/2016
AmdocsChicago, IL
  • Implemented dozens of IT telecommunications projects for the LASR and LASR-SE applications across 22 States at AT&T on time and within budget and scope.
  • Managed a virtual cross function team of 30+ resources; served as a subject matter expert with ITIL service transitions framework, providing technical support for multiple in scope applications.
  • Automated job control language of LASR 12ST bind jobs, dramatically decreasing production level syntax and content errors by 95%. 
  • Assigned as the single point of contact for SCRM in the Release implementation War Room and during all Production Reflow Emergencies.
  • Chaired the 22 STATE LASR Cross Team meeting, publishing in MS SharePoint the agenda, owner of action items, and any foreseeable risks that could impact the team and stakeholders.

Key Accomplishments

  • Served as the local Changeman Administrator for over 45 Billing and Retail applications in the organization
  • Modernized obsolete program components in AT&T production source code maximizing DB2 run statistics by 85%.
  • Increased system core availability of the Wholesale Testing universe by developing standards and implementing best practices which reduced downtime environment incidents by 80%.
Senior Systems Analyst, 11/2000 to 01/2009
AT&TChicago, IL
  • Translated business requirements into detailed system specifications; studied and documented present work flows and procedures.
  • Developed systems procedures; writing code. testing, and de-bugging complex programs. Created databases and its relations to their respective normalizations.
  • Managed the day to day operations of 30 live environment in support of simultaneous projects, products, and initiatives each release cycle.
  • Analyzed multiple environments withing AT*T Wholesale division including their development, system test, CLEC, UAT, and production operations.
  • supported the testing teams including code migrations, defect tracking, working sessions, and detailed analysis with the AT&T ITUP SDLC framework.
  • Change  and configuration expertise, ensuring that all business/IT efforts were met the strict corporate protocols and appropriately recorded and logged in their management information systems.
Education
Bachelor of Science: Computer Information Systems, 2001
DeVry University - Chicago, IL
Summa Cum Laude GPA: 3.95
Bachelor of Science: Psychology, 1994
DePaul University - Lincoln Park Student Center - Chicago, IL
Magna Cum Laude GPA: 3.75
DePaul Honors Scholarship recipient of $35,000.00
Certifications
  • Project Management Professional (PMP®) | PMI Institute
  • Lean Six Sigma Greenbelt LSSGB | Lean Sigma Corporation
  • Certified Agile SCRUM Master | SCRM Alliance®
  • ITIL® Foundation Certification in IT Service Management | ALEXOS GLOBAL Best Practice
  • Certificate of Completion ( Microsoft Project 2015 Level 2 ) | Microtrain Technologies®
  • Certificate of Completion ( Managing Projects Using MS Project ) | Microtrain Technologies®
  • Microsoft SharePoint Foundation and Design Levels 1-2 | Microtrain Technologies®
Professional Memberships
  • Member, Project Management Institute®
  • Member, Project Management Institute® Chicagoland Chapter
  • Member, International Association of Business Analysis ( IIBA® )
  • Member, Association for Project Management ( APA )
  • Member, SCRUM Alliance Organziation
  • Member, PMI Chicagoland ToastMasters Club
Technical Proficiencies

SOFTWARE

  • Object-oriented Programming
  • Microsoft Office, Access, Powerpoint, Outlook
  • Microsoft Project, Sharepoint
  • Structured Query Language ( SQL ) expert
  • JAVA, J2EE, JavaScript, VB, VBA, C, C++
  • HTML, CSS, XML, JCL, ASP, ASP.NET
  • DB2, z/OS, UNIX, LINUX, Mainframes, COBOL, IMS
  • Serena ChangeMan, Eclipse Subversive ( SVN )
  • HP ALM and Quality Center, QuickTest Pro ( QTP ), REMEDY

NETWORKING: LAN, WAN
HARDWARE: IBM AS/400, PC, Laptop, Routers, Switches. DVR. security cameras
PLATFORMS: Windows 9x/2000/2003/XP/Vista/7/10, Lunix red hat, Ubuntu

This resume is created in 7 minutes.
Work History
Senior Software Engineer Dec 2018 - Oct 2020
NineFX, Inc Columbia, South Carolina
  • Maintained congressionally mandated legacy web application.
  • Closed all recognized critical vulnerabilities.
  • Evangelized implementation of modern architecture.
Software Engineer Jun 2018 - Dec 2018
GIS | HireRight Chapin, SC
  • Contributed to introduction of Azure DevOps with hybrid deployments.
  • Collaborated with Enterprise Architecture on design and evangelization of HR-JSON compliant, enterprise canonical, RESTful API portal that would unify product ordering across merging platforms.
  • Maintained compliance application for classifying offenses across sources.
Product Owner May 2017 - Jun 2018
GIS | HireRight Chapin, SC
  • Led communication with stakeholders regarding product goals and progress made.
  • Coordinated work distribution between internal and contract resources.
  • Gathered feature requirements and bug reports from stakeholders and translated them into product backlog.
Software Engineer Aug 2010 - May 2017
GIS | HireRight Chapin, SC
  • Implemented subsystem to prevent successfully disputed records from reappearing on future reports and internal application used to bar those records.
  • Member of small team that built HR roster and badge-generating system.
  • Assisted in development of agile processes to fit team and goals.
Information Resource Consultant I Aug 2007 - Aug 2010
SC Department of Education Columbia, SC
  • Supported all software mandated to South Carolina school districts by Dept of Education.
  • Assisted in data collection.
  • Composed and contributed to composition of software documentation, specifically for use by South Carolina school districts.
  • Maintained ten virtual PowerSchool servers for training and sandboxing.
Education
Bachelor of Arts: History May 1999
Gardner-Webb University Boiling Springs, NC
Skills
  • C#
  • Java
  • Python
  • ASP.NET MVC
  • JavaScript
  • Hibernate
  • NHibernate
  • SQL Server
  • PowerShell
  • RESTful Services
This resume is created in 7 minutes.
Summary

Experienced Information Technology Engineer with a demonstrated history of working in the internet industry. Skilled in Technical Support, Networking, Agile Methodologies, Powershell and Telecommunications.

Skills
  • Windows PowerShell
  • basic Javascript
  • deep knowledge of MS Office, Windows, Active Directory
  • Networks, Container & Deployment, IP, TCP/UDP, DHCP, Docker, CI/CD, Jenkins
  • deep understanding of Google Apps for Work, Google Cloud Administration
  • basic knowledge of Google Tag Manager, Google Analytics, Display & Brand Marketing, Re-Targetting
  • Project management
  • JIRA
  • Agile
  • Advanced critical thinking
  • Requirements gathering
Work History
Producer, 10/2015 to Current
Zalando Berlin, Berlin, Deutschland

Department Zalando Technology

  • managing End2End testing in team of developers
  • general ad-hoc support for product teams
  • stakeholder communication & requirements gathering
  • enable engineers to work faster through built up of agile processes
  • project management with JIRA
Systems Engineer, 09/2013 to 09/2015
Zalando Berlin, Berlin, Deutschland
  • 2nd Level Support
  • Google Apps (Google for Work suite) administration and support for employees within Zalando
  • Google Cloud administration
  • MS Office support for employees
  • Project accomplishment:
    Built up and maintenance of a fully automated mobile device registry process.
    1. any devices can be registered by the user
    2. while pending for approval they are verified in the cloud for offical entries
    3. Is the registered device an offical one it is additionally verified in the internal inventory
    4. once all checks are positive the device is approved and can be used by the user 
  • Worked closely with other team members to plan, design and develop robust solutions in a timely manner.
  • Consulted regularly with customers on project status, proposals and technical issues.
  • Implemented designs, including experimentation and multiple iterations.
It Intern, 10/2011 to 06/2013
berlinovo Berlin, Berlin, Deutschland
  • first level support
  • ticket management
Intern, 03/2010 to 07/2010
K&M Elektronik AG Berlin
  • customer support, investigate and fix customers computer problems
  • provide hardware recommendations and installments
Education
Systems Integration Specialist: Information Technology, 2013
GPB Berlin - Juliusstraße 2
  • Advanced Computer Science courses
  • Software Specification course
  • Systems Technology training
  • Data structures coursework

GED: 2010
Friedrich-Ebert-Oberschule - Blissestr. 22

High School Diploma: 2002
Grundschule Charlottenburg-Wilmersdorf - Berlin
Hobbies
  • Weightlifting, Basketball
  • classical and electronical music
Additional Information
  • fluent in English, Russian and German
This resume is created in 7 minutes.
Objective

IT Infrastructure professional with 18 years of experience in the IT industry, seeking to put this experience to work for the benefit of the organization, my co-workers and myself.

Work History
Server Admin II, 04/2018 to Current
Range Resources Canonsburg, PA
  • Performed audit and refinement of Commvault Simpana v11 backup environment.  This included a redesign of the LTO tape labeling scheme for offsite backup to Iron Mountain.
  • Re-purposed Dell Equallogic SAN environment to create an archive/cold storage tier for business critical but seldom accessed data, including GIS historical data and well logs.
  • Implemented new storage appliances for Commvault backup to disk magnetic library.
  • Worked with application owners to implement new versions of Geophysical Insights Paradise and LMKR GeoGraphix applications.
  • Performed redesign of file server environment to implement DFS namespaces.
  • Virtualized Schlumberger license server to reduce physical server count.
  • Performed day to day maintenance of VMware ESXi 6.0 virtualization environment.
  • Performed expansion of Cisco UCS blade chassis to expand VMware ESXi virtualization environment.
Senior Infrastructure Analyst, 08/2015 to 04/2018
Rice Energy Canonsburg, PA
  • Evaluated and implemented storage for an on premise data center. Storage included Tintri, Dell Equallogic and Data Gravity storage appliances.
  • Managed and maintained a VMware ESX environment. This included the configuration and setup of vCenter Server.  Additionally, installed and deployed ESX hosts to various regional offices.
  • Worked with application owners to implement and manage various software packages used in the energy industry including various Schlumberger Petrel software solutions.
  • Implemented and managed Okta as a single sign on solution for the organization. This replaced an ADFS implementation and provided SSO and user provisioning for numerous applications such as Dropbox, Office365, Salesforce and Workday in additional to Active Directory.  This allowed the organization to have an almost completely hands off, automated provisioning and de-provisioning process for user accounts.
  • Assisted in a project to virtualize a Schneider Electric SCADA implementation. The virtualized platform included Dell R730 servers and Synology storage appliances.
Senior Systems Engineer, 01/2015 to 09/2015
Development Dimensions International Bridgeville, PA
  • Managed and implemented compute and storage for VMware ESX environment.
  • Implemented Exchange 2013 servers as part of an Office365 hybrid deployment.
  • Managed application load balancing utilizing F5 hardware load balancers.
  • Managed the upgrade of a Microsoft OCS 2007 R2 platform to Lync Server 2013.
  • Performed administration and maintenance of Lync Front End, Mediation and Edge servers.
  • Managed a Dell EqualLogic SAN environment (PS6x00 series) and then later performed data migration to an EMC VNX solution.  SAN responsibilities included administration, maintenance, performance monitoring, reporting, capacity planning and forecasting.
  • Created and maintained infrastructure documentation.
Systems Engineer, 06/2011 to 01/2015
Development Dimensions International Bridgeville, PA
  • Implemented Commvault disk backup solution.
  • Managed and maintained a wide ranging Active Directory infrastructure composed of two forests (internal and DMZ) across numerous world-wide offices.
  • Implemented Windows DFS and Replication to create more resilient file services for the organization.
  • Administered and maintained an Exchange 2010 environment.
Support Services Technician, 02/2007 to 06/2011
Development Dimensions International Bridgeville, PA
  • Application and network support for company employees worldwide.
  • Hardware support including printers, smart phones, USB devices, laptop and desktop computers.
  • Operating System image creation, maintenance and deployment.
Support Specialist, 09/2003 to 01/2007
Oncology Nursing Society Robinson, PA
  • Application, hardware and network support.
  • Responsible for installation and deployment of Citrix Server Farm for employee remote access.
Systems Administrator, 02/2003 to 09/2003
Ashley Furniture Homestore Scottsdale, AZ
  • Systems Administrator for multiple retail locations.
  • Responsibilities included support of network, software and hardware including printers and workstations as well as data backup
Internal Support Technician, 09/2001 to 11/2002
EarthLink, Inc Phoenix, AZ
  • Provided workstation and software support to EarthLink employees.
  • Monitored a multitude of internal company tools and assisted the network operations center in troubleshooting.
Technical Support Supervisor, 05/1998 to 09/2001
EarthLink, Inc Phoenix, AZ
  • Managed statistical data and reporting for a team of technical support representatives.
  • Handled escalations involving Internet connection issues related to both dialup and broadband access.


Skills
  • Certifications:  Commvault (Simpana 9)
  • Software:  Microsoft Windows Server, VMware ESXi, Hyper-V, Veeam, CommVault
  • Experience working with various Energy industry applications including Schlumberger Petrel, LMKR GeoGraphix and Geophysical Insights Paradise.
  • Server Hardware:  Dell, Cisco UCS, SuperMicro
  • Storage:  EMC VNX, Dell Equallogic, Tintri, DataGravity, Synology and Spectra
Education
Bachelor of Science: Information Systems / Management, 1997
Slippery Rock University - Slippery Rock, PA
This resume is created in 7 minutes.
Summary
Results-driven Network Administrator with experience in back-end programming, relational databases and development/maintenance of complex and critical systems.
 
Skills
  • Stakeholder and Relationship management.
  • VMware, Office 365
  • Strong windows XP, 7,8 and 10 supports and troubleshooting skills.
  • Active directory and Exchange skills.
  • Cisco routers and switches.
  • DNS, DHCP and server knowledge.
  • Microsoft Office skills.
  • RouterOS (MikroTik)
  • AUTOCAD (2D and isometric design)
  • Aleppo and Freshdesk ticketing system skills
  • Desktop Support in Citrix Environment.
  • LAN/WAN and Firewall.
 
 
 
Experience
11/2015 to 02/2017
IT Systems Support SHEBA Dhaka Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
  • Provided technical support to clients over phone, email and onsite.
  • Managed technical database of clients and coordinated the related stakeholders to ensure proper service delivery of Wi-Fi and IT solutions using QA best practices.
  • Coordinated the design of website, printing materials and mobile application on iOS and Android for the service platform Wi-Fi and IT solutions.
  • Conducted regular meeting with stakeholders, partners and managers to ensure QA best practices.
  • Collected data, performed tests and complex calculations, and prepared graphic charts and tabulations using Microsoft Visio.
  • Provided insight for quality improvement and ensured operational excellence.
  • Inspected designs and finished products for compliance with specification and regulations.
  • Performed testing on IT software, hardware, process and services.
  • Ensured optimum user experience through testing of processes.
  • Provided insights to management by analysing customer complaints and ticketing system for the best user experience.
  • Ensured operational excellence through problem solving and issue resolution.
 
 
     
     
     
     
     
     
     
     
     
     
     
    02/1920 to 02/2015
    IT Systems Support Engineer QUBEE Dhaka
    • Provided technical support to existing customers through phone calls, email and onsite support and insure proper deployment of new connectivity.
    • Faced any challenges during connectivity deployment process, and resolved tickets afterwards maintaining KPI, cooperating with concerned stakeholders.
    • Maintained team function focusing on reporting and analytics; adding value to the overall technical team efficiency using ITIL methodology.
    • Maintained database and records for hardware, software and vendor contracts using Microsoft excel.
    • Configured and troubleshot CISCO routers and switches.
    • Provided onsite support for hardware, software and OS to meet client SLA.
    • Set up and fixed VPN, LAN/WAN connectivity.
    • Processed incoming tickets to the relative stake holders.
    • Established processes for the teams by designing workflow for the Enterprise Solution team to ensure efficiency.
    • Assisted the manager with procurement strategy development.
    Education and Training
    2015
    Electrical and Electronic Engineering American International University Dhaka Bangladesh
    This resume is created in 7 minutes.
    Summary
    Resourceful Project Manager skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue. Hands-On technical experience and expertise in coordinating diverse teams and resources to complete objectives. Organized and detail-oriented with proactive and diligent work ethic. 
    Highlights
    • Project Management (PMP)
    • Active Directory 
    • MS SQL Server
    • SharePoint Admin
    • Microsoft Dynamics CRM
    • Microsoft Visio 
    • Cloud Services
    • Technical Writing 
    • Training Program Implementation 
    • Collaborative Leader
    • Skilled Negotiator
    • Community Rehabilitation Educator (ACRE)
    • Leadership Mentoring 
    • Organizational Design
    • Budget Analysis 
    • Cost Benefit Analysis (CBAs)
    • Technology Architecture Analysis
    • Business Continuity Solutions
    • Disaster Relief Planning 
    • Agile/Scrum
    • Citrix Xen App
    Experience
    10/2018 to Current
    Project Manager - US Department of Treasury eMentum Leesburg, VA
    • Deliver on all program requirements including technical, cost, schedule and quality performance that could involve cost overruns and deficiencies.
    • Facilitating business operations by generating project status reports for corrective action.Servicing delivery across all program areas including Monitor programs to ensure it follows a well-defined detailed work scope, schedule and budget.
    • Ensure appropriate management, customer and supplier involvement throughout the life of the program. 
    • Recommends changes to improve process and alleviate process inaccuracy and duplication. 
    • integrate various activities and task areas to ensure effective client support. 
    • Prepare and/or oversee the preparation of project deliveries. Ensure deliverable and other project milestone dates are met. 
    • Facilitate client review and resolve client questions and comment. 
     
     
    02/2018 to 10/2018
    IT Project Manager Plexos Group - Disaster Relief Project St. Thomas, VI
    • Implement and maintain development best practices. 
    • Maintained in-depth knowledge of distribution platform guidelines and capabilities to guide internal development.
    • Identified product problems and strengths and collected data on the customer experience.
    • Implemented Hybrid Cloud service utilizing Amazon Cloud Backup and File Sharing. 
    • Make vital decisions and drive decision-making across projects.
    • Managed Budgets and inventory for all office locations. 
    • Delivered detailed feature roadmaps that included action items and project targets.
    • Develop status reports, cost estimates and resource plans. 
    • Implemented government project reporting software (PlexoSoft) to track and manage project deliverables. 
    • Building a trusted, transparent relationship with Project Stakeholders and community locals. 
    • Managed IT teams across the U.S. Virgin Islands.  
    02/2017 to 07/2018
    Director Of Development Ardmore Enterprises Inc Bowie, MD
    • Developing and implementing strategic plans to raise vital funds for the organization. 
    • Managing several departments to monitor client experience and employee responsiveness. 
    • Building strong relationships with executive teams while creating short and long term organizational goals.
    • Implementing work life balance and adopting a new healthy culture within the organization. 
    01/2015 to 01/2017
    Director Of Information Technology Community Connection Washington, DC
    • Provide overall IT governance for the organization.
    • Remain abreast of technological advances in the field and be able to identity areas of use in the organization. 
    • Managed IT staff, which includes hiring, training, guidance, and discipline. 
    • Implement personnel development initiatives including coaching and mentoring of department staff. 
    • Manage ongoing continuous improvements in infrastructure and related processes to lower costs of operations and improve stakeholder satisfaction. 
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    • Maintain day-to-day production operation schedules. 
    • IT Project Accounting and Budget Analysis. 
    • Recommend long-range and short-range information system plans and budgets to the Management Team by being thoroughly familiar with rapid changes in the information technology environment and tailoring those technologies to the needs of the company. 
    • Manage operations of mission critical systems and technology partners to resolve technical problems, ensure stability and maintain available at the agreed upon SLA.
    • Implemented cloud services and upgraded Citrix platform to support hybrid solutions via Microsoft Azure.
    • Monitor network and database activity to ensure efficient operation of systems. 
    • Ensure confidentiality of corporate data, proprietary information and intellectual property. 
     
    07/2009 to 12/2014
    IT Manager Samueli Institute Alexandria, VA
    • Worked as pat of an interdisciplinary team to achieve project milestones.
    • Oversee multiple projects across all phases of development. 
    • Planned, directed and managed the daily operations of the Information Technology Department. 
    • Leading team of support personnel who troubleshoot IT issues.
    • Creating and managing operational processes as it relates to technology and communications equipment. 
    • Working effectively with operational staff in the coordination of IT projects and identifying operational and technology needs.
    • Manage and maintain AD accounts, permissions and rights. 
    • Recommend appropriate maintenance strategies to ensure uninterrupted systems usage and proper backup and recovery features are adhere to. 
    • Manages and keeps computer equipment, hardware and software, updated to meet organizational needs. 
     
    02/2007 to 07/2009
    Systems Engineer SFI Electronics Virginia Beach , VA
    • Managing and monitoring all installed systems and infrastructure. 
    • Installing, configuring, testing and maintaining operating systems, application software and system management tools.
    • Ensuring the highest level of infrastructure availability. 
    • Managing PBX, VIOP analog an digital communications. 
    • Managing help desk escalations, response and technical troubleshooting. 
    • Disaster recovery and business continuity development. 
    • End user technical training and technical author of training Manuels. 
    05/2005 to 02/2007
    IT Security Analyst Cpaitol One Richmond , VA
    • Monitoring systems and networks for security issues.
    • Investigated security breaches and other cyber security incidents. 
    • Installing security measures and operating softwares that protect systems and information infrastructure. 
    • Working with US Social Security Administration to expose loopholes in applicant fraud. 
    • Managing a daily case load of potential fraudulent transactions and working the assignments until reports are accurately completed.
    Education
    Bachelor of Science: Business Management Information Systems Liberty University Lynchburg, VA
     
     
    New Horizons Learning Center 
    Project Management PMP
    Association Of Community Rehabilitation Educators (ACRE)
    Microsoft Configuring Windows Servers Active Directory Domain
    Microsoft SharePoint Site Collection and Site Administration 
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    Professional Summary
    Skills
    Work History
    04/2012 to Current
    Information Systems Assistant Chief Engineer TS Tech Alabama, LLC. Boaz, AL
    • Responsible for managing a team of 5 people to accomplish departmental and company business plan goals within time and budgetary constraints.
    • Achieved major reduction in production downtime with implementation of new SCADA software.
    • Achieved increased visibility into production floor activity with better reporting by implementing new MES software.
    •  
    01/2012 to 04/2012
    Information Systems Coordinator TS Tech Alabama, LLC. Boaz, AL
    04/2008 to 01/2012
    Information Systems Administrator TS Tech Alabama, LLC. Boaz, AL
    07/2006 to 04/2008
    Information Systems Staff TS Tech Alabama, LLC. Boaz, AL
    Education