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Summary
Results-driven professional effective in taking problematic customer accounts and turning them into ongoing, lucrative contracts. Looking for an Account Executive position where hard work and dedication will be highly valued.
Highlights
  • Strategic account development
  • Strong interpersonal skills
  • Team building expertise
  • Strong communicator
  • Proven sales track record
  • Product training and placement
  • Customer-oriented
  • Customer-oriented
Experience
Regional Account Manager Apr 2016 to Feb 2017
VODACOM TANZANIA LIMITED Central Zone Dodoma, Tanzania
  • Performed frequent customer visits to maintain positive and productive relationships.
  • Reached out to accounts on a frequent basis to check on satisfaction and increase revenue.
  • Identified potential customers and evaluated market potential.
  • Developed promotional programs to optimize revenue levels.
  • Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. 
  • Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
  • Assessed processes used to send products to customers and discovered a more efficient method that was positively received by all involved parties.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Reached out to dormant accounts to re-engage customers and increase revenue.
  • Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
  • Established more than 30 new accounts, earning a combined profit of over $2M.
  • Identified lucrative business prospects through cold calling, networking, marketing and database leads.
  • Managed organization's largest region and performed full sales cycle duties, increasing annual sales by 60% through Team Management.








Enterprise sales Manager Feb 2013 to Apr 2016
VODACOM TANZANIA LIMITED Dar es Salaam
  • Managing Public Sector,Government, Embassy's and Ngo's.
  • Building and managing sales pipeline, provide accurate forecast information regarding the pipeline and project revenue.
  • Defend and grow accounts, gather competitive intelligence and engage with influencers and decision makers to grow assigned accounts.
  • Evaluates customer preferences, pricing, product terms and conditions to ensure that client requirements are met, gather and analyze data regarding competitor pricing and products and ensure that Vodacom products and services fit customer requirements.
  • Met with customers to learn about the companies.and propose additional products and services to meet business needs.
  • Obtained new leads through targeted sales plans.
  • Researched and developed a pipeline of clients that demonstrated interest in being partners with the organization.
  • Collaborated with sales support, product delivery and customer service departments to manage efficient service delivery and build retention.
  • Provided product demonstrations for customers to showcase features, handle concerns and capitalize on new sales opportunities.
  • Put together and implemented personalized solutions for each client.
  • Reached out to dormant accounts to re-engage customers and increase revenue.
  • Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated.
  • Performed frequent customer visits to maintain positive and productive relationships.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
  • Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements.








Key Account Manager - Vodafone Global Enterprise Feb 2010 to Feb 2012
VODACOM TANZANIA LIMITED Dar es Salaam, Tanzania
  • Vodafone Global enterprise.
  • Managing Vodafone Global Enterprise accounts located in Tanzania E.g Maersk- Safmarine, Standard chartered Bank, Deloitte, and DT Dobie etc.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
  • Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
  • Reached out to accounts on a frequent basis to check on satisfaction and increase revenue.
  • Performed frequent customer visits to maintain positive and productive relationships.
  • Developed promotional programs to optimize revenue levels.
  • Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
Key account manager Feb 2007 to Feb 2010
VODACOM TANZANIA LIMITED Dom/Morogoro, Tanzania
  • Managing Central zone sales and customer retention to increase customer base.
  • Handling all VIP Vodacom Corporate Customers in Dodoma including all Members of Parliament.
  • Managing big clients by giving excellent customer service experience like LAPF, UDOM, MAF, BUNGE and DCMC.
  • Implementing sales strategies to meet company goals.
  • Ensure full knowledge of Vodacom products and services to corporate customers.
  • Ensure all records are administered correctly and maintained.
  • Responding to internal and external queries within agreed SLA and provide feedback with solution.
  • Conducting hospitality events as well as regular entertainment of customers.
  • To ensure company policy and procedures are followed and administered to avoid loss to a company.
  • Handling customers' queries like bills, reconciliation, credit issues, money collection and retention of customers.
Sales Executive Feb 2001 to Feb 2006
VODACOM TANZANIA LIMITED
  • Documented daily work in lead development and successful sales.
  • Providing after sales support services to customers.
  • Maintain business relationship with customers.
  • Selling of Vodacom products - simcards/phones.
  • Educate new and existing customers.
  • Report on constructive criticism and any offered suggestions on how to improve marketing and sales activities.
  • Prepare daily report.
  • Manage subordinates effectively at all times.
  • Coach subordinates on the job and ensure that they have comprehensive product and job knowledge.
  • Provide informal performance feedback, following VTL disciplinary policies and procedures.
  • Maintained compliance with export guidelines and international standards.
Account Manager Feb 1999 to Feb 2000
AFRICA ONLINE Dar es salaam
  • Marketing research of E-Touch product.
  • Sales of E-Touch Product.
  • Increasing E-Touch customer base by bringing more business on board.
  • Reporting problems and challenges facing customers and give out solution.
  • Preparing sales report on weekly basis.
  • Research on how competitors are doing E.g.
  • Raha.com.
Education
October 2013 OPEN UNIVERSITY OF TANZANIA Dar es Salaam, Tanzania Lower second class
June 2009 OPEN UNIVERSITY OF TANZANIA Dar es Salaam Tanzania
High School Diploma, Business administration - Marketing 1998 COLLEGE OF BUSINESS EDUCATION Dar es Salaam Tanzania
SCHOOL Dar es Salaam,Tanzania Advance Certificate of secondary Education 1996 NIT HIGH
Certificate of Secondary Education 1993 KILAKALA SECONDARY SCHOOL Morogoro, Tanzania
Languages
Fluent in English and Kiswahili.
Skills
  • Multi-Task Management
  • Business Development
  • Client Relations
  • Product Development
  • Budgeting
  • Expense Control
  • Statement Billings
  • Credit and Collections
  • Creative Problem Solving
  • Tax Preparation, Customer Satisfaction
  • Account Management
  • CRM Systems
Additional Information
  • PERSONAL BIO SURNAME : MASISI FIRST NAME : PEACE OTHERS : YOHANA MARITAL STATUS : IN A RELATIONSHIP BIRTHDATE : 18/08/1974
This resume is created in 7 minutes.
Summary
Motivated Administrative Professional with experience in customer service, project management, and logistics. Proven interpersonal and organizational skills, great attention to detail, and a keen ability to streamline processes for optimal efficiency. Highly customer focused, adaptable, and results driven.
Work Experience
Katten Muchin Rosenman LLP Washington, DC Administrative Services Specialist in Administrative Services 07/2018 to Current
  • Work closely with Chief Administrative Officer (CAO) and Chief Talent Officer (CTO) on the planning and execution of various firm-wide initiatives and events 
  • Plan, maintain, and house budgets the Administrative department
  • Act as Travel Ambassador for the Firm, fielding travel related questions and issues from attorneys and staff
  • Travel to various offices to assess current use of space in order to ensure optimal cost efficiency 
  • Acting member of the National Design Committee, identifying and solidifying a firm-wide style to utilize in the future renovation of Katten's eleven offices
  • Acting member of the Partner Retreat Committee, researching, planning, and executing the upcoming event in Spring of 2021
  • Gather and organize materials and information for annual insurance renewals 
  • Liaise between the Firm and insurance brokers when Certificates of Insurance are requested
  • House and manage DC United soccer tickets, offering them to the DC partnership for client development purposes
  • Schedule travel and submit expense reports for the CAO and CTO
  • Process check requests for the Administrative department
  • Serve as backup for reception and Legal Executive Assistants
  • Traveled to Dallas, Texas for the Fall 2018 Partner Retreat, offering administrative support to the Partners and Events department 
  • Planned agenda for the two-day Administrative Summit in Washington, DC in June 2019
  • Organized race materials for Lawyers Have Heart event in June 2019
Raymond James Saint Petersburg, FL Project Logistical Coordinator in IT Enterprise Support Services 10/2017 to 07/2018
  • Coordinated the implementation of a new cyber security system for Raymond James Financial Services independent contractor (RJFS ICD) branches
  • Managed a team of eight tech professionals, directing their daily activities to meet the overall project deadline of upgrading the security systems of ~7,000 Raymond James associates (over 10,000 devices) 
  • Utilized "service first" client centric approach to convince financial advisors of the merits of the new security system and organizational skills to coordinate logistics for enrollment activities 
  • Worked closely with Chairman's Council members to ensure a seamless transition to Secure Connection
  • Established and executed a course of action with branch managers to assist financial advisors with successful enrollment
  • Aided in on boarding new hires
  • Processed and distributed ServiceNow tasks, incidents, and requests
  • Created and maintained SharePoint documents using Microsoft Office
Voyager Outward Bound Ely, MN Intern 06/2016 to 08/2016
  • Helped organize wilderness expeditions for at-risk teens, including co-instructing whitewater canoeing, whitewater kayaking, rock climbing, and high ropes courses
  • Coordinated logistical aspects of the two-day parent-instructor conferences, including the personal needs and preferences of parents before arriving at the events
  • Balanced problem solving skills with teaching techniques, ensuring a safe and productive learning environment  
 
J.Q. Dickinson Saltworks Malden, WV Assistant Event Planner/Production Worker 11/2015 to 12/2017
  • Assisted in coordinating events that promoted the wellbeing of the business as well as additional outside events (weddings, family reunions, business retreats, etc.)
  • Harvested, cleaned, packaged, and distributed artisanal, solar-made salt
  • Assisted in managing social media accounts 
 
 
 
Education
Bachelor of Arts: Major in Psychology, Minor in English 2017 Rhodes College, Memphis, TN, US
  • GPA: 3.3
  • Varsity lacrosse 
  • Delta Delta Delta sorority: Rush counselor  
  • Intern at Porter Leath
  • Waitress at Hog and Hominy
2014 National Outdoor Leadership School (NOLS), Broome, Western Australia
  • Spent two months backpacking through the Outback of Australia learning various outdoor survival techniques as well as teamwork and leadership skills 
  • Participated in an optional, two-day solo expedition without food or tent, relying fully on personal survival skills learned in the field
This resume is created in 7 minutes.
Professional Summary
In search of a great opportunity where I can unify my abilities in creativity, designing and architecture for an allround progress of my architectural passion.
Skills
  • Design development
  • Proficient in Autocad
  • Enthusiastic
  • Clear communicator of complex ideas
  • Good team work and co-ordination
  • Leadership and task organizer.
  • Communication and Coordination
  • Creative in designing with a sense of aesthetics
  • Ability to impart knowledge for the listeners.
  • Computer Graphics & Visualization
  • 3D-Modeling and software skills
  • Fast learner with a contextual approach.
Work History
Project Manager 02/2017 to 10/2017
Interspace Interiors LLC Abu Dhabi, Abu Dhabi, United Arab Emirates
  • Coordinated utility service providers according to project schedules.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
  • Performed regular job site observations to provide direction for all general contractor personnel.
  • Worked with construction administration consultants to plan field observations on schedule.
  • Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects.
  • Prepared and followed through on all required punch lists.
  • Determined the project schedule, which included the sequence of all construction activities.
  • Prepared regular interval progress reports.
  • Guided and directed third-party inspectors through project construction, commissioning and closeout.
  • Avoided construction delays by efficiently following through with all site inspections in a timely manner.
  • Scheduled all contractors and materials deliveries documentation.
  • Some of the undergone projects are: BB's Restaurant, DIFC, Dubai, Slab Restaurant, Dubai etc.
Assistant Professor 08/2012 to 09/2013
M E S School of Architecture Thrikkannapuram, Kerala, India
  • Taught introductory and upper level courses in [Basic design and architectural design, Christian architecture, Building material and construction, Construction management, Specification and estimation etc]
  • Fostered students\\' commitment to lifelong learning by connecting course materials to broader themes and current events.
  • Guided students in National NASA competition- ANDC, ZONASA and Annual NASA competition level
  • Guided and mentored UG students in dissertation and thesis projects.
  • Preparation of activity report, students attendance and internal sessional marking
  • Handled the duties for SSA (Society for Students of Architects) in which programs were hosted for academic development Handled University exam duties and evaluation of University answer scripts.
  • Preparation of mid term/ model exam question paper formatting.
  • Planned, evaluated and revised course content and course materials.
  • Supervised and evaluated students\\' building science laboratory work.
  • Evaluation of university answer scripts.
  • Coached students on public speaking and presentation skills.
  • Pointed students to relevant information about academic and personal support services available at the college.
  • Project architect 09/2011 to 03/2012
    BUILDING CONCEPTS Kollam, Kerala, India
    • Created new and innovative approaches to problems and discussed them with project managers.
    • Communicated with all other vendors and contractors and incorporated their input into project designs.
    • Coordinated with segment leaders to promote architectural goals and design concepts.
    • Mentored less experienced architects and trained architectural personnel.
    • Supervised preparation of technical drawings by architectural technicians.
    • Attended all team meetings to resolve technical and project issues, coordinate with team members and review project schedules.
    • Reviewed project goals and objectives with the project manager and design team.
    Junior architect 04/2011 to 09/2011
    ABHILASH GROUP Near art of living ashram, Thoppilkaddavu, Kollam, Kerala
    • Reviewed project goals and objectives with the project manager and design team.
    • Preparation of presentation and shop drawings for the client\'s review and discussion.
    • Discussed zoning laws, fire regulations and building codes with healthcare and governing agencies.
    • Coordinated with segment leaders to promote architectural goals and design concepts.
    • Managed and led a multi-disciplinary team throughout development and contract document phases.
    • Created, printed and modified drawings in AutoCAD.
    • Mentored less experienced architects and trained architectural personnel.
    • Supervised preparation of technical drawings by architectural technicians.
    • Drafted furniture designs adapted to floor plans, working closely with multiple furniture vendors.
    • Consulted with clients to determine functional and spatial requirements of the new structure.
    Experience
    TOTAL WORK EXPERIENCE : 7 YEARS
    Education
    Master of Architecture: Architecture 2015 MEASI academy of architecture - Royapettah, Chennai, India Research oriented program for all the design projects.Research dissertation project on Neo futurism in architecture.Research Thesis Mitigating Urban heat Island effect
    Bachelors of Architecture (5 years program): Architecture 2011 Sathyabama University of architecture - Jeppiar Nagar, OMR, Chennai, India Thesis Project: Revitilisation of Urban cultural hub
    Certifications

    *Certificate of Registered architect under COA, 1972, Delhi.

    *Certificate of Indian institute of architecture, Mumbai.

    Experience in Industry

    I. Experience as a project manager has intervene my abilities in a wide ranges of projects and improved my capabilities as follows:

    1. BB's restaurant, Dubai

    Co-ordination between the sub-contractors for preparation of shop drawings and reports & MSRA for authority approvals,Preparing RFI's and drawings. Project management activities: Weekly minute's status of the project based on client meetings, Scheduling activities and resources management.

    2. Slab restaurant, Jumeira,Dubai.

    Preparation in RFI's and co-ordination with site engineer for work progression. Verifying the shop drawings and to confirmation with concept drawings.

    3. Kempinski hotel, Dubai.

    Preparation in RFI's and co-ordination with site engineer for work progression. Drafting and verifying the shop drawings and to confirmation with concept drawings.
    4. CJDR Showroom, RAK
    Preparation of design documents, custom made furniture design, its production/ installation at site and snagging rectification works.

    II. As a freelance architect

    Providing freelance architectural services and project management support to clients, consultants, contractors, and architectural firms. I have led projects from initial programming and design phases through the completion of construction, as well as worked on various projects in India for industrial, commercial, and residential projects. Below listed are some of the works done as a freelance architect:

    i. Kerala government tourism projects: Beautification of Fort Kochi and Vypeen”, Ernakulam, Kerala, India

    ii. Peerimedu Housing project, Idukki, Kerala, India

    iii. Execution of industrial, apartment and residential (including traditional) projects locally in Kollam and other districts of Kerala.

    III. Project architect for a 4 star rated hotel: “All Season Backwaters”, Kollam, Kerala

    This includes from early stage design to final execution of the entire project at site.

    IV. Project architect for a 3 star rated hotel: “De-Orient”, Kollam, Kerala
    Renovation works and internal spatial re organization based on the statutory norms. 
    Declaration

    I hereby declare that all the statements made in this application are true, complete and correct to the best of my knowledge and belief.

    Date: 24/11/2017

    Place: Kollam, Kerala

    This resume is created in 7 minutes.
    Professional Summary

    Self-motivated Inside Sales Representative with excellent verbal and written communication skills and strong computer and CRM experience. Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Friendly Sales Associate adept at working in diverse retail and customer service environments. Motivated customer service specialist with over 6+ years retail experience in a fast-paced, team-based environment. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

    Skills
    • MS Office proficient
    • Accurate money handling
    • Merchandising familiarity
    • Payment processing
    • Inventory management
    • Time management skills
    • Multi-tasking ability
    • Friendly demeanor
    • Cleanliness
    • Computer proficiency
    • Good telephone etiquette
    • Creative problem solver
    • Exceptional communication skills
    • Quick learner
    • Strong client relations
    • Proficient in cash management
    • Strategic sales knowledge
    • Skilled in call center operations
    • Call center metrics decoding aptitude
    • Adheres to customer service procedures
    • Hospice and palliative care experience
    • Diabetes, Hospice, and Stroke Patient Care
    • Data analysis
    • Data collection and analysis
    • Employee management
    • Performance improvements
    • Process implementation
    • Billing and Invoicing
    Work History
    09/2018 to Current
    Enterprise Client Service Lead Spectrum Enterprise Charlotte, NC
    • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
    • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
    • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
    • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
    • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
    • Conferred with senior management to handle and correct disciplinary or knowledge issues.
    • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
    • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
    • Planned schedules and workflows based on expected customer demands.
    • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
    • Compiled customer feedback and recommended service delivery improvements to management.
    04/2018 to 09/2018
    Enterprise Client Service Repersentive Spectrum Enterprise Charlotte, NC
    • Contributed to company achieving and holding industry-leading customer service ratings.
    • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
    • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
    • Monitored employee performance and developed improvement plans.
    • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
    12/2016 to 04/2018
    Billing Specialist 2 Time Warner Cable Charlotte NC
    • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
    • Collaborated with internal partners and customers to determine user needs and deliver technical protocols to correct.
    • Educated customers how to use company systems, complete forms and obtain desired services.
    • Increased customer satisfaction ratings by 95% by quickly and accurately solving problems.
    09/2016 to 12/2016
    Billing specialist 1 Time warner Cable Charlotte


    • Effectively managed a high-volume of inbound and outbound customer calls.
    • Addressed and resolved customer product complaints empathetically and professionally.
    • Gathered and verified all required customer information for tracking purposes.
    • Accurately documented, researched and resolved customer service issues.
    • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    01/2016 to 08/2016
    Wireless Support Agent ACN HEADQUATERS CONCORD, NC
    • Sales tech support customer servicehigh call volume 45+ calls a day inbound and outbound.
    09/2015 to 11/2015
    Wireless support agent XEROX CHARLOTTE, NC
    • Call center 60+ calls per day Sprint wireless support Tech support - Working with iOS troubleshooting - Helping with network outage - Android troubleshooting - Data profile reset - Hard reset - Dropped calls Customer service - #1 goal is to make sure my customers are satisfied by the end of the call - #2 goal resolve any issues fix the problem Account help - Report phone lost or stolen - Payment arrangement - Pay bill - Reviewing bill - Changing plans.
    02/2015 to 08/2015
    OnStar Agent CONVERGYS CHARLOTTE, NC
    • Send directions ''ONSTAR'' Help with account 250-400 + calls a day Coping files.
    • Billing
    • Tech Support
    01/2014 to 12/2014
    Resident assistant SALISBURY GARDEN SALISBURY, NC
    • Make sure my residents are taken care of Elderly ages 65+
    • Filing medical records Mail sending Coping medical records
    • Accomplishments Loving the ability to help people in need
    • CPR certified Skills Used Have to be very open and understanding I work with a lot of different people everyday Dementia Alzheimer's disease Post traumatic stress disorder Bipolar.
    07/2013 to 01/2014
    Cashier FOOD LION SALISBURY, NC

    Cashier

    Sales

    Cleaning

    Customer Service

    03/2013 to 07/2013
    Cashier Food Lion Salisbury Nc
    • Stocking Cleaning bathrooms Handling money Open a new store - Moved from one location to another and had to restock the store.
    01/2009 to 06/2011
    Cashier FOOD LION Raleigh NC


    • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
    • Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.
    • Trained new cashiers on procedures, customer service and sales techniques.
    • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
    Education
    Jun 2011
    High School Diploma
    Garner High - GARNER, NC
    • 2.9 GPA
    Bachelor of Science: Criminal Justice LivingStone college - Salisbury NC
    Stop school in 2015.
    Current
    Bachelor of Science: Criminal Justice
    South University - Savannah Ga
    • Emphasis in Public Interest Law