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Skillful Enterprise Architect resume

Peace Masisi
Summary
Results-driven professional effective in taking problematic customer accounts and turning them into ongoing, lucrative contracts. Looking for an Account Executive position where hard work and dedication will be highly valued.
Highlights
  • Strategic account development
  • Strong interpersonal skills
  • Team building expertise
  • Strong communicator
  • Proven sales track record
  • Product training and placement
  • Customer-oriented
  • Customer-oriented
Experience
Regional Account Manager Apr 2016 to Feb 2017
VODACOM TANZANIA LIMITED Central Zone Dodoma, Tanzania
  • Performed frequent customer visits to maintain positive and productive relationships.
  • Reached out to accounts on a frequent basis to check on satisfaction and increase revenue.
  • Identified potential customers and evaluated market potential.
  • Developed promotional programs to optimize revenue levels.
  • Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. 
  • Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
  • Assessed processes used to send products to customers and discovered a more efficient method that was positively received by all involved parties.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Reached out to dormant accounts to re-engage customers and increase revenue.
  • Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
  • Established more than 30 new accounts, earning a combined profit of over $2M.
  • Identified lucrative business prospects through cold calling, networking, marketing and database leads.
  • Managed organization's largest region and performed full sales cycle duties, increasing annual sales by 60% through Team Management.








Enterprise sales Manager Feb 2013 to Apr 2016
VODACOM TANZANIA LIMITED Dar es Salaam
  • Managing Public Sector,Government, Embassy's and Ngo's.
  • Building and managing sales pipeline, provide accurate forecast information regarding the pipeline and project revenue.
  • Defend and grow accounts, gather competitive intelligence and engage with influencers and decision makers to grow assigned accounts.
  • Evaluates customer preferences, pricing, product terms and conditions to ensure that client requirements are met, gather and analyze data regarding competitor pricing and products and ensure that Vodacom products and services fit customer requirements.
  • Met with customers to learn about the companies.and propose additional products and services to meet business needs.
  • Obtained new leads through targeted sales plans.
  • Researched and developed a pipeline of clients that demonstrated interest in being partners with the organization.
  • Collaborated with sales support, product delivery and customer service departments to manage efficient service delivery and build retention.
  • Provided product demonstrations for customers to showcase features, handle concerns and capitalize on new sales opportunities.
  • Put together and implemented personalized solutions for each client.
  • Reached out to dormant accounts to re-engage customers and increase revenue.
  • Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated.
  • Performed frequent customer visits to maintain positive and productive relationships.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
  • Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements.








Key Account Manager - Vodafone Global Enterprise Feb 2010 to Feb 2012
VODACOM TANZANIA LIMITED Dar es Salaam, Tanzania
  • Vodafone Global enterprise.
  • Managing Vodafone Global Enterprise accounts located in Tanzania E.g Maersk- Safmarine, Standard chartered Bank, Deloitte, and DT Dobie etc.
  • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
  • Provided an exemplary level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
  • Reached out to accounts on a frequent basis to check on satisfaction and increase revenue.
  • Performed frequent customer visits to maintain positive and productive relationships.
  • Developed promotional programs to optimize revenue levels.
  • Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
Key account manager Feb 2007 to Feb 2010
VODACOM TANZANIA LIMITED Dom/Morogoro, Tanzania
  • Managing Central zone sales and customer retention to increase customer base.
  • Handling all VIP Vodacom Corporate Customers in Dodoma including all Members of Parliament.
  • Managing big clients by giving excellent customer service experience like LAPF, UDOM, MAF, BUNGE and DCMC.
  • Implementing sales strategies to meet company goals.
  • Ensure full knowledge of Vodacom products and services to corporate customers.
  • Ensure all records are administered correctly and maintained.
  • Responding to internal and external queries within agreed SLA and provide feedback with solution.
  • Conducting hospitality events as well as regular entertainment of customers.
  • To ensure company policy and procedures are followed and administered to avoid loss to a company.
  • Handling customers' queries like bills, reconciliation, credit issues, money collection and retention of customers.
Sales Executive Feb 2001 to Feb 2006
VODACOM TANZANIA LIMITED
  • Documented daily work in lead development and successful sales.
  • Providing after sales support services to customers.
  • Maintain business relationship with customers.
  • Selling of Vodacom products - simcards/phones.
  • Educate new and existing customers.
  • Report on constructive criticism and any offered suggestions on how to improve marketing and sales activities.
  • Prepare daily report.
  • Manage subordinates effectively at all times.
  • Coach subordinates on the job and ensure that they have comprehensive product and job knowledge.
  • Provide informal performance feedback, following VTL disciplinary policies and procedures.
  • Maintained compliance with export guidelines and international standards.
Account Manager Feb 1999 to Feb 2000
AFRICA ONLINE Dar es salaam
  • Marketing research of E-Touch product.
  • Sales of E-Touch Product.
  • Increasing E-Touch customer base by bringing more business on board.
  • Reporting problems and challenges facing customers and give out solution.
  • Preparing sales report on weekly basis.
  • Research on how competitors are doing E.g.
  • Raha.com.
Education
October 2013 OPEN UNIVERSITY OF TANZANIA Dar es Salaam, Tanzania Lower second class
June 2009 OPEN UNIVERSITY OF TANZANIA Dar es Salaam Tanzania
High School Diploma, Business administration - Marketing 1998 COLLEGE OF BUSINESS EDUCATION Dar es Salaam Tanzania
SCHOOL Dar es Salaam,Tanzania Advance Certificate of secondary Education 1996 NIT HIGH
Certificate of Secondary Education 1993 KILAKALA SECONDARY SCHOOL Morogoro, Tanzania
Personal Information
: IN
References
REFERENCES Elton Mapesa H.R Manager Swiss Tropical and Health Project 7th Street P. O Box 29 Dodoma Tanzania Cell: +257 783 206 641 2. Ali Z. Ali HOD: Commercial and pricing Vodacom Tanzania Limited Mlimani City, Block 1,1st Floor P.o.Box 2369 Dar es Salaam Tanzania Cell: +255 754 710 376 3. Prof. Shabani Mlacha Private office P. O. Box 2367 Dodoma Tanzania Cell: +255 755 060 781
Languages
Fluent in English and Kiswahili.
Skills
  • Multi-Task Management
  • Business Development
  • Client Relations
  • Product Development
  • Budgeting
  • Expense Control
  • Statement Billings
  • Credit and Collections
  • Creative Problem Solving
  • Tax Preparation, Customer Satisfaction
  • Account Management
  • CRM Systems
Additional Information
  • PERSONAL BIO SURNAME : MASISI FIRST NAME : PEACE OTHERS : YOHANA MARITAL STATUS : IN A RELATIONSHIP BIRTHDATE : 18/08/1974
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Job-winning Enterprise Architect resume

Hawa Robbie
Skills

Certified SCRUM Master + SaaS  + PaaS + B2B + B2C + B2B2C + Salesforce + Jira/Confluence (Jira Certified) + Python + Linux + Capacity Management + Demand Forecasting +  GSuite + Microsoft Office + Azure Devops + MS Project + Unified Communication  + Multimedia Systems + Media Proposals/Plans + Programmatic Advertising + Analytics + Data on-boarding 

Experience
Director, Global Program Management | 01/2019 to Current Dentsu Aegis Network (Carat/Microsoft) - New York, New York
  • SCRUM Master and AGILE leader developing continuous improvement across all LOB's on Microsoft business
  • Create + Maintain systems + Processes that drive efficient delivery of analytics outputs
  • Develop Azure Devops / MS  environment with SCRUM task boards, capacity plans, forecasting + risk management
  • Create + Manage Global delivery calendar & work with global market leads to manage escalations
  • Manage MTA Project with Microsoft + Carat + Conversion Logic
  • Drive strategic solution initiatives + analyze incidents
Director, Program Managament | 01/2018 to 01/2019 Marketing Evolution - New York, New York
  • Defined program governance and evaluation of integration needs, develop workflows + escalation process
  • Increased cross-team JIRA adoption by 70%, Made all work transparent
  • Developed enterprise account delivery Triage processes across departments
  • Managed functionally + built capacity management tools 
  • Leads with project management oversight, report on team compliance
  • Managing Executive level needs, stakeholders' communication; Reporting issues, failures, recommending best practices and change management efficiencies
Enterprise Customer Success Manager | 05/2017 to 11/2017 PebblePost - New York, New York
  • Developed enterprise client on-boarding process, managed implementations, enhance Atlassian Jira and Confluence process infrastructure and adoption
  • Exceeded annual delivery goals with client renewal rate above 75% for all enterprise accounts, maintained customer delivery schedule and reporting cadence
  • Managed BOB of $1.2 Million quarterly delivery rates, strategic up-selling and campaign optimization strategy working with the campaign operations team
  • Clients: Gap, Urban Outfitters, Houzz, Crate & Barrel, Fossil, Office Depot, Talbots, Anthropologie
Senior Project Manager, Client Services | 08/2016 to 05/2017 Flux Branding - Los Angeles, California
  • Improved legacy project management system by implementation of SCRUM methodology,
    increased efficiency in E2E process by 75% and maintained delivery schedule
  • Managed DSP's and vendor relationships for different programmatic campaigns
  • Managed client web development projects cross-functionally acting as the digital liaison
Project/Account Manager (Contract) | 07/2015 to 05/2016 LabRoots, Virtual Events - Los Angeles, California
  • Managed client webinar and web-conferencing life-cycle with budgets ranging upwards of
    $300k+ (based on up-sell and renewals) with successful delivery
  • Worked with clients to define KPI's and goals for sponsored messaging
  • Managed Unified communication webinar and virtual event content + strategic ad placement,
    speaker management, provided technical support as needed
  • Clients: GE Healthcare, DiaSorin, Lexogen, Beckman Coulter, Abbot Diagnostics, Thermo-Fisher
Multimedia Specialist (Contract) | 12/2014 to 07/2015 Capital Group, American financial services - Los Angeles, California
  • Provided in-depth reporting analysis on 4-year roster of webinar attendees, determined
    qualified leads for sales development and marketing efforts
  • Evaluated and enhanced reporting infrastructure and guidelines in development of new
    reporting system implemented and adopted company wide
  • Developed and implemented webinar template needs, guidelines, verbiage, quality assurance
    practice, schedule cadence, best practices and program process excellence
  • Produced quarterly investment review conferences, webinars, QBR's , adobe webinars and all unified communication systems 
Web + Print Production Manager, Client Services | 08/2013 to 08/2014 Healthy Living Magazine, Publisher - Beverly Hills, Ca
  • Exceeded quarterly print + programmatic advertising goals with client renewal rates by 75%
  • Launched iTunes digital app, implemented e-commerce system nurtured brand partnerships
  • Built out and managed client servicing team, implemented project management system and quality assurance practice. Cultivated client relationships and customer success standards
  • Managed printing deadlines, content strategy, media plans raised social media following by 40%
Senior Production Manager, Client Services | 12/2010 to 06/2013 TalkPoint a PGi Company, Unified Communication Saas - New York, NY
  •  Managed accounts ranging from $20k/mo.- $200k mo. subscription service with Cisco Systems partnerships
  • Managed webinar life-cycle, satisfied client KPI's, live conferencing management, managed webinar reporting analysis needs, training and custom customer reporting requests
  • Clients: Fortune 500's, Financial, Pharmaceutical + Publishers
Education
The Art Institute of Atlanta - Atlanta, GA Digital Media, 2008
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Experienced Enterprise Architect resume

Phani Piduri
Professional Summary
  • Over 14 years of experience as a Lead Developer, Software Architect in Enterprise - level implementation of the SDLC, including Architecture, Functional and Technical design, Development, Implementation and Support.
  • Experience in Designing and Implementing Microservice Architectures
  • Lengthy leadership experience, up to managing multiple development teams simultaneously.
  • Excellent oral and written communication skills and interacts well with clients and business stakeholders. 
Skills
  • Languages: Java, Go, JavaScript, TypeScript.
  • Frameworks/Libraries: Spring, Spring Boot, Spring Cloud, Spring Data, Spring Security, JEE, JPA/Hibernate, JAXRS/Jersey, OAuth, React, Redux, Hystrix and Consul.
  • Build Tools: Maven and Gradle
  • Data: Oracle,PostgreSQL,Cassandra,Redis, SOLR and Elasticsearch.
  • Middleware: RabbitMQ, Apache Kafka, Apache Camel.
  • API Gateway: Apigee, ZUUL.
  • Virtualization: Vigrant, Virtualbox and Docker
  • Architectures: Microservices, Single Page Application, REST, Client/Server.
  • Cloud Platform: Docker, Openshift and Kubernetes.
  • Operating systems: Linux, OSX, Windows.
  • Others: Gulp, Webpack, Npm, Node, Jenkins, Guice, Docker, Rancher, NewRelic, Alertsite , Cucumber, Selenium, Postman, JMeter, SOAPUI, Consul and Gauge.
  • Practices: Scrum, Agile, BDD, TDD, Clean Coding, Pair programming, Continuous Integration and Delivery.
Work History
Lead Software Architect GBT US LLC - Scottsdale, AZ Current
American Express Global Business Travel (GBT) provides end-to-end corporate travel and meetings program management through a variety of solutions that service both the client company and the traveler. GBT company's products and services are offered throughTravel Management, Meetings & Events and Global Business Consulting.
  • Managed two development teams for a total of 10 direct reports, while also supervising four QA resources. Role included mentorship and professional development, interviews and hiring decisions.
  • Used microservice architecture with Spring Boot, Spring Cloud based services interacting through a combination of REST and Apache Kafka message brokers.
  • Deployed services to cloud environment in Docker containers, managed by OpenShift/Kubernetes.
  • Developed shared central authentication system using Spring OAuth2 for intranet/internet applications.
  • Dealt with over 10 terabytes of multi-tenant customer data, growing at a rate of multiple terabytes per quarter.
  • Implemented Persistence technologies included the Cassandra, PostgreSQL, Apache Ignite, and ElasticSearch.
  • In two major concurrency-related initiatives, re-wrote sequential batch processing framework with multithreaded Java, and reimplemented monolithic applications using Java microservices. Improved throughput and cost by an order of magnitude in both cases.
  • Promoted best engineering practices like Clean Coding, TDD, Continuous Delivery, Automation Testing.
  • Helped company to evolve and improve engineering practices.
  • Encouraged and promoted open source culture and actively participate in the open source community.
Lead Software Engineer GBT US LLC - Phoenix, AZ 09/2014 - 01/2016
  • Built, tested and deployed scalable, highly available and modular software products.
  • Designed and developed transactional and analytical data structures.
  • Designed a system based on Apache Camel for standardizing most of the company's batch processing and integration needs.
  • Worked initially with a legacy Spring-based architecture, consisting of web applications interacting with a business services subsystem via SOAP. Utilized Oracle databases, making heavy use of PL/SQL.
  • Wrote virtualization apps using Mountebank to automate virtual machine orchestration.
  • Implemented Search Engine Optimizations to improve search results and business flow using Apache SOLR.
  • Streamlined deployment process by developing continuous integration tools.
Lead Developer Syntel Inc - Phoenix, AZ 08/2007 - 08/2014

Implemented Java-based APIs, Webservices, File Processing Components to integrate Profile Systems with GDS, OBTs and third party systems for a Business Travel Management client.

Software Developer Visualsoft Technologies - Hyderbad, TS 06/2004 - 07/2007
Developed data aggregation and reporting solutions for financial clients, using a custom Java-based ETL and batch processing framework.
Education
Master Of Computer Applications: Computer Applications Osmania University - Hyderabad, Telangana, India 2007
Bachelor of Science: Computer Science Acharya Nagarjuna University - Guntur, AP, India 2004
Accomplishments
  • Designed and implemented core shared micro-services frameworks/services used by all development teams,resulting in a 50% increase in employee productivity.
  • Developed innovative software package using Ansible that automated the migration of Profile and Portal applications into new Infrastructure.
  • Helped company to grow the Phoenix team from 3 developers to 15 developers, creating a really motivated team focused on delivering value.
  • Helped company accelerating development phase establishing good practices like: scrum, continuous delivery, TDD, peer review, clean coding and automation testing.
  • Implemented a distributed stateless and reactive system to import 1M travelers realtime imported every day.
  • Stabilized a buggy and legacy JEE application which allowed to scale down a team of 20 developers to 6.
  • Developed innovative Source-to-Image Openshift templates to implement CICD.
  • Implemented in house solution using microservices architecture to track critical proactive travel care solution which saves $2M per year to company.
Certifications
Sun Certified Java Programmer
Redhat Openshift Developer
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