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Highly organized, charismatic and driven IT professional who is devoted to leading and assisting the development and launch of technology projects in alignment with business, operational and compliance requirements. Accustomed to managing multiple projects and priorities in fast-paced environments.
IT Infrastructure Library (ITIL) Foundation Certificate in IT Service Management |2018| Certified Associate in Project Management (CAPM), Certified through Project Management Institute (PMI) |2018|
Credentialed Trainer in Optime / Anesthesia Epic Systems |2015|
Cross function with IT teams to ensure all systems, applications etc. are functional and coincide with system standards. Utilizes Primavera, Microsoft Project, Microsoft Excel, Microsoft Powerpoint and Bluebeam for project management purposes. Monitoring and updating status on detailed tasks and deliverables. Proactively escalate problems and issues following through to resolution. Manage relationships with other process management teams to provide a consistent delivery. Coordinate meetings with stakeholders, project managers and other project leads to update project progress. Maintain project schedules by managing timelines and making proactive adjustments. Coordinate presentations for customers detailing project scope, progress and results. Consistently meet deadlines and requirements for all production work orders.
Trained Nurses and Physicians on how to utilize Epic's Op-time / Anesthesiology system in order to document workflows. Successfully completed Epic Go-Live implementation within Hartford Hospital of Central Connecticut. Communicated project status to the appropriate supervisor/manager and identified barriers to project success.
Trained Nurses and Physicians on how to utilize Epic's Op-time / Anesthesiology system in order to document workflows. Assisted with implementing the design and development of Optime / Anestesia training material. Successfully completed Epic Go-Live implementation within Pinnacle Health Harrisburg Hospital. Helped with maintaining the curriculum to end users post Go-Live.
Acted as Lead during the Go-Live implementation process. Identified trends that required additional training focus, in-service needs, Policy and Procedure modifications, system modification, etc. Communicated project status to the appropriate supervisor/manager and identified barriers to project success. Hosted personalization labs, webinars, refresher courses and one on one tutoring sessions. Led Optime / Anesthesia Full Classroom training (presentation to groups of 18-24).
Certificate in Writing and Publishing
Leadership Management training
Extensively trained in Communication Theory and Research Methods
Responsible for developing the necessary training environment for the end user. Strong background providing EHR training in the classroom environment to Credentialed Trainers, end-users as well as ATE Support staff with 14 years of of experience working with multiple EHR systems such as EPIC, eClinical Works, Allscripts, and NextGen in the Ambulatory and specialty group setting. In-depth knowledge of clinical workflows in numerous healthcare specialties. Well versed in providing support to hospital staff in the Go-Live environment, ensuring the staff feels comfortable transitioning in both routine and emergent situations.
Credentialed in Epic OpTime/Anesthesia/Orders
OpTime Credentialed Trainer
Anesthesia Credentialed Trainer