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Professional Summary
Exceptional leader talented at Workday Functional Configurations, Integrations, Testing, Security and Reporting. Contributed to divergent clients ranging from Manufacturing, Pharmaceutical, Fashion, consulting and Financial industries with diverse skill pool. Technically-savvy with outstanding relationship building, training and presentation skills. Strong knowledge of real-time systems, factory automation, software configuration management and precisely executes development projects from concept to delivery.
Skills
  • Workday Integrations /Security /Reporting
  • Workday Core HCM/ Recruiting/Payroll/ Talent
  • SAP ABAP HR/ Security/ GRC
  • Document Transformation with XML/XSLT LDAP
  • Client assessment and analysis Requirement Analysis/ Research
  • Data management Internal Audit
  • SOAP/REST/Web Services
  • Workday Unit /Regression/end user Testing
  • Test Plans, Cases & Processes
  • Scripting & Documentation
  • Data Interface & Migration Testing
  • Risk management processes and analysis Ticketing Tools
  • SOX Compliance & SOD Management Superior time management
  • Staff development Functional/Technical Specs
Work History
Senior Workday Consultant, 01/2017 to Current
Lending Club San Francisco
  • Act as a liason between Stakeholders, Business owners and vendors to successfully Integrate multiple 3rd party systems like Taleo, Benevity, Schwab and Facilities Management systems with Workday
  • Define the complete strategy and approach right from leveraging the existing functionality of Taleo solution to completely migrate to Workday Recruiting in Early 2019
  • Test Lead for ADP Payroll Interface and Multiple Business Processes
  • Created and executed system and integration test scripts.
  • Co-ordinte end to end testing incorporating  general and business specific scenarios through out the Test Cycle
  • Delivered thorough QA testing reports that determined product quality and release readiness.
  • Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.
  • Design and implement Integration strategy (Inbound/Outbound) for the complete new hire process (Workday --> Taleo --> Workday)
  • Lead the Design and Development for all the reporting requirements which involves multiple business owners from HRIS, FP&A, LOA, Payroll, Benifits & Recruiting
  • Developed Complex Advanced, Matrix and Composite Reports Defined clear targets and objectives and communicated them to other team members.
  • Monitored timelines and flagged potential issues to be addressed.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Gather Requirements from workshops with multiple vendors Mentored the team on Workday product, reporting basics, navigation, Business process and Integration.
Solution Advisor, 08/2014 to 04/2016
Deloitte Dallas
  • Manage ERP applications development, Testing  and support activities for multiple engagements
  • Develops and maintains an enterprise application and integration architecture plan in support of the organization's strategic and tactical plans.
  • Coordinate work flow among five consultants and supervised three support staff.
  • Transitioned software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity.
  • Managed Testing, Data conversions, Business Process/Domain Security policies, and Business Process configuration
  • Generated Advanced and Matrix reports across HCM, Benefits and Compensation modules
  • Worked on Performance Management Re-engineering project
  • Expanded Conceptual Knowledge on Studio Integrations
  • Focussed in Analyzing client's HR/Payroll business needs through client working sessions and supported the development of new business processes and a future state design
  • Collaborate with functional and technical stakeholders to optimize business processes (particularly workflow/security)
  • Support regression testing and the introduction of required changes as new Workday releases are introduced.
  • Manage Workday functional ticketing queue to ensure tickets are addressed within SLA with excellent customer service Involved in Internal Audit.
  • Both Interim and Roll-Forward Procedures Stored, retrieved and manipulated data for close analysis of system capabilities.
  • Consulted regularly with customers on project status, proposals and technical issues.
  • Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval, and indexing.
  • Lead security/ABAP build team to provided technical direction to application security
  • Developed On-boarding Automation Custom Solution using ABAP which integrates ECC backend, HR Database, LDAP and GRC.
  • Ensured all the controls(Manual and Automated) are working as per the organization policies.
Consultant, 03/2011 to 08/2014
HCL Technologies
  • Implementation/Development/Testing of all RICEF Components in SAP and Core HCM components of Workday
  • Provide technical guidance and support in the following modules: HR/HCM and SD/MM
  • Worked on solution manager (SOLMAN) & Change Management processes
  • Lead security/ABAP build team to provided technical direction to application security
  • Implemented Global HR Security for a major food chain
  • Lead role design & redesign workshops with Functional Consultants, and Business Process Leads to provide technical direction on SAP application security
  • Developed various ABAP reports/objects which in turn will be used as templates for local implementations
  • Worked on Both JAVA and ABAP Stacks
  • Provide production support / mini rollouts / enhancement projects on SAP applications like: CRM,ECC, BI, PI, SOLMAN, and CUA(Central User Administration) as needed
  • Used System trace: ST01, SU53, SU56, RSECADMIN and analyzed tables (USR_AGR)to troubleshoot authorization issues.
  • Developed E-CATT (Computer Aided Testing Tools) scripts and LSMW for user administrationactivities
  • Manage annual license audits and classification for clients
  • Analyzing the functionality and fine-tuning the applications if required ( by creating indexes, replacing database expensive statements/logic etc.)
  • Involved in code reviews and performance tuning
  • User adoption presentations for internal HR team on business processes and organizational structures.
  • Created training materials and trained security team and support teams involved
  • Point of contact for Unit, Integration test cycles (ITC), UAT and Hyper-care Created custom infotypes for business requirements.
  • Dealt with data dictionary objects like structures, views, index, lock objects, search help Created, managed and uploaded back-end roles to Enterprise Portal
  • Developed Security Strategy based on position based responsibilities.
  • Knowledge on Employee provisioning using SAP Identity Manager (NWIM).
  • Expertise in Solution manager (SOLMAN), CHARM, Incident manager, CUA.
  • Designed security roles and authorization for R3 modules FI-CO, HCM(HR), MM, PLM, PS,SCM, SD, ESS, MSS, BC (for ABAP and Basis), BO.
  • Maintenance of employee master data Reporting using logical databases (PNP, PNPCE)
  • Creation of custom infotypes, infotype enhancements Worked on time constraints, payroll processing, Data retrieval from payroll clusters.
  • Responsible for workbook population and validation needed for migration of existing employees to Workday.
  • Create reorganizations in Workday for different supervisory organizations as per the changing requirements & Testing all the business processes and organizational structure
  • Worked on Creating positions, Requisitions, creating prospects/candidates both manually and by using EIB's
  • Moving the workers across Supervisory Orgs without impacting the Org Structure
  • Worked on Inbound EIB's to load data into Workday
  • Created Advanced Reports in Workday which inturn can be used as Audit Reports.
Education
Bachelor of Science: Computer Science and Engineering, 2011
Annamalai University
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Professional Summary

Highly organized, charismatic and driven IT professional who is devoted to leading and assisting the development and launch of technology projects in alignment with business, operational and compliance requirements. Accustomed to managing multiple projects and priorities in fast-paced environments.

Certifications

IT Infrastructure Library (ITIL) Foundation Certificate in IT Service Management |2018| Certified Associate in Project Management (CAPM), Certified through Project Management Institute (PMI) |2018|

Credentialed Trainer in Optime / Anesthesia Epic Systems |2015|

Work History
Epic Project Manager, 09/2017 to Current
NYU Langone Medical Center New York, NY

Cross function with IT teams to ensure all systems, applications etc. are functional and coincide with system standards. Utilizes Primavera, Microsoft Project, Microsoft Excel, Microsoft Powerpoint and Bluebeam for project management purposes. Monitoring and updating status on detailed tasks and deliverables. Proactively escalate problems and issues following through to resolution. Manage relationships with other process management teams to provide a consistent delivery. Coordinate meetings with stakeholders, project managers and other project leads to update project progress. Maintain project schedules by managing timelines and making proactive adjustments. Coordinate presentations for customers detailing project scope, progress and results. Consistently meet deadlines and requirements for all production work orders.

Epic Credentialed IT ATE Support/Trainer, 04/2017 to 05/2017
Hartford Hospital of Central Connecticut Hartford, Connecticut

Trained Nurses and Physicians on how to utilize Epic's Op-time / Anesthesiology system in order to document workflows. Successfully completed Epic Go-Live implementation within Hartford Hospital of Central Connecticut. Communicated project status to the appropriate supervisor/manager and identified barriers to project success.

Epic Credentialed IT Trainer , 09/2016 to 02/2017
Pinnacle Health Harrisburg Hospital Harrisburg, Pennsylvania

Trained Nurses and Physicians on how to utilize Epic's Op-time / Anesthesiology system in order to document workflows. Assisted with implementing the design and development of Optime / Anestesia training material. Successfully completed Epic Go-Live implementation within Pinnacle Health Harrisburg Hospital. Helped with maintaining the curriculum to end users post Go-Live.

Epic Credentialed IT Trainer, 03/2015 to 08/2016
Montefiore Medical Center Bronx, New York

Acted as Lead during the Go-Live implementation process. Identified trends that required additional training focus, in-service needs, Policy and Procedure modifications, system modification, etc. Communicated project status to the appropriate supervisor/manager and identified barriers to project success. Hosted personalization labs, webinars, refresher courses and one on one tutoring sessions. Led Optime / Anesthesia Full Classroom training (presentation to groups of 18-24).

Education
Bachelor of Arts: Political Science, 2014
Drexel University - Philadelphia, PA


Certificate in Writing and Publishing

Leadership Management training

Extensively trained in Communication Theory and Research Methods

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Professional Summary

Responsible for developing the necessary training environment for the end user. Strong background providing EHR training in the classroom environment to Credentialed Trainers, end-users as well as ATE Support staff with 14 years of of experience working with multiple EHR systems such as EPIC, eClinical Works, Allscripts, and NextGen in the Ambulatory and specialty group setting. In-depth knowledge of clinical workflows in numerous healthcare specialties. Well versed in providing support to hospital staff in the Go-Live environment, ensuring the staff feels comfortable transitioning in both routine and emergent situations.

Skills
  • Epic Cupid Certified
  • Epic OpTime/Anesthesia/Orders Credentialed Trainer
  • EClinical Works Ambulatory Trainer
  • AllScripts Ambulatory/Ob-Gyn Trainer
  • NextGen Cardiology/Ob-Gyn Trainer
  • Certified DragonTrainer
  • Curriculum Development
  • Clinical/ Operating Room Implementation
  • Extensive knowledge of multiple EHR systems
  • Excellent communication skills
  • Ability to convey technical information
Work History
Epic Cupid Principal Trainer, 09/2018 to Current
Trinity HealthLivonia, MI
  • Provided workflow based instruction to end users in the Cupid/Cardiology roles including; Physicians, multiple technologist roles on different modalities, Intra, Prep/Recovery nurses in procedural areas such as; Cath, EP, and Vascular as well as Schedulers and Front Desk staff in both Invasive and Non-Invasive departments
  • Built and maintained training environments so it mirrors the production environment, and provide the end user with a realistic view of their workspace during training
  • Created and maintained all training materials including but not limited to: Lesson plans, Power Point, E-Learnings, and classroom information sheets
  • Created tip sheets for end users
  • Maintained Learning Home Dashboards with updated information
  • Created E-Learnings using Captivate
  • Additional Epic experience: Orders inpatient surgeon and inpatient/outpatient physician documentation, OpTime, and Anesthesia
Clinical Manager/eClinicalWorks Trainer, 04/2018 to 08/2018
Advanced Medical GroupDearborn, MI
  • Conducted Training sessions with Physicians, and Staff on eClinical Works
  • Developed training materials
  • Provided regular feedback/status reports to management
  • Supervised and managed the daily activities of a clinical team consisting of 1 physician, 1 nurse and support staff
  • Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance
  • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines
  • Established standards for selection, promotion and termination of staff
  • Oversaw billing, payroll,and verified that proper procedures were followed
  • Ensured HIPAA compliance
EPIC OpTime/Anesthesia/Orders Credentialed Trainer, 10/2017 to 02/2018
Self Regional HospitalGreenwood, SC
  • Successfully completed all credentialing, and training which included paneling, and a written exam
  • Assisted Principal Trainer with curriculum design, creating quick study guides and tip sheets
  • Reviewed and tested lesson plans for development and accuracy
  • Conducted specialized educational sessions and software application training for all staff on new systems/processes
  • Worked with the Instructional Designer to improve the effectiveness of training through feedback obtained in the classroom
  • Facilitated proficiency assessments and evaluations at the end of each session
  • Provided regular feedback/status reports to management
  • Performed one-on-one physician personalization
  • Average classroom size 10-25
  • Successfully supported the Go-Live
Epic OpTime Credentialed Trainer, 03/2017 to 09/2017
Henry Ford Allegiance HealthJackson, Michigan
  • Successfully completed all credentialing, and training which included paneling, and a written exam
  • Developed and enhanced existing training curriculum for trainers and end users
  • Reviewed and tested lesson plans and software for development and accuracy
  • Assisted Principal Trainer with the creation of tip sheets
  • Conducted specialized educational sessions and software application training for all staff on new and existing systems processes
  • Worked closely with the Instructional Designer to improve the effectiveness of training through feedback obtained in the classroom
  • Worked as a liaison between end users and analysts/Principal Trainers/Leadership
  • Facilitated proficiency assessments and evaluations at the end of each session
  • Average classroom size 5-25
  • Provided Go-Live/ End user support
Clinical Coordinator/ Allscripts Trainer, 10/2013 to 03/2017
Garden City Hospital Center for Family MedicineGarden City, Michigan
  • Developed training curriculum
  • Trained all members of the patient care team about documentation guidelines for medical records
  • Conducted specialized educational sessions and software application training for all staff on new and existing systems/processes
  • Prepared Physicians to train their colleagues and staff
  • Facilitated proficiency assessments and evaluations at the end of each session
  • Implemented EHR updates with existing employees
  • Facilitated improvement in the overall quality and completeness of medical record documentation through the query process along with informal education
  • Collaborated with staff, and physicians to identify and reflect the quality and acuity of administered care
  • Reviewed and evaluated records for completeness and accuracy of information
  • Provided support to various clinics within the medical group to address support issues during go-Live.
Medical Assistant/ NextGen Trainer, 05/2008 to 10/2012
IHA Associates in Gynecology & Obstetrics - Arbor ParkYpsilanti, Michigan
  • NextGen EHR trainer for current and new employees
  • Conducted specialized educational sessions and software application training for all staff on new and existing processes
  • Planned and presented training for new functionality and post implementation sessions
  • Prepared and delivered training for system upgrades
  • Prepared Physicians to train their colleagues and staff
  • Developed instructional lesson plans
  • Facilitated proficiency assessments at the end of each session
  • Provided Go-Live/ End user support
Medical Assistant/ NextGen Trainer, 03/2004 to 04/2008
Michigan Heart Cardiovascular InstituteYpsilanti, Michigan 48198
  • NextGen Trainer/ Super User
  • Conducted one on one, and group training sessions with Physicians, and all Nursing staff
  • Prepared Physicians to train their colleagues and staff
  • Analyzed and evaluated clinical work flows
  • Developed instructional lesson plans
  • Planned and presented training for new functionality and post implementation sessions
  • Provided Go-Live/ End user support
  • Implemented features, providing technical expertise, training, and facilitating knowledge transfer to new clients
Additional Information


Credentialed in Epic OpTime/Anesthesia/Orders

Education
Nursing Schoolcraft College - Livonia, MI
Certifications

Cupid Certification

OpTime Credentialed Trainer

Anesthesia Credentialed Trainer

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Summary
Epic Credentialed Trainer Adept Epic Credentialed Trainer specializing in providing comprehensive staff support in the use of epic-related applications. Three years of clinical healthcare system experience. Completed multiple go-lives and is knowledgeable in epic implementation at major medical centers.
Skills

➢ CPOE/ORDERS
➢ AMBULATORY
➢ CADENCE
➢ ADT PRELUDE
➢ CLINDOC
➢ OPTIME
➢ ASAP
➢ ANESTHESIA
➢ KALEIDOSCOPE

Experience
EPIC GRAND CENTRAL/ADT PRELUDE CREDENTIALED ELBOW Jul 2018 to Aug 2018
Leidos Health Fort Worth/Dallas, TX
  • Assisted with the Environmental Services Department and Transport Department


  • Trained hospital staffs on how to check in, check out, page, proceed to the next step, mark as clean, register patients and rooms.


  • Assisted with Grand central check-in and check-out.


  • Assisted Grand Central with completing registration and linking orders.
EPIC LEAD POSITION KALEIDOSCOPE ELBOW SUPPORT Jun 2018 to Jul 2018
Santa Rosa Consulting Stockton, CA
  • Communicated closely with clinicians and physicians on clinical transformation 


  • Optimized for physicians and nurses


  • Analyzed specific workflows and best practices that optimize day to day patient care.


  •  Implemented GO-Live Support.
EPIC AMB/CADENCE/PB CREDENTIALED ELBOW SUPPORT Jun 2018 to Jun 2018
Santa Rosa Consulting Oakland, CA
  • Assisted the front desk staff with inputing the patients insurance coverage and verifying everything was corrected


  • Supported Physicians/Nurses while documenting assessments


  • Supported Physicians/Nurses while administering and documenting medication


  • Supported In-Basket the new messaging system to insure an understanding of how to read lab results, response to lab results, generate a letter regarding lab results, and how to send a message to another clinical staff.
EPIC AMBULATORY/CADENCE CREDENTIALED ELBOW SUPPORT May 2018 to Jun 2018
Leidos Health Nashua, NH
  •  Assisted end users with understanding workflows for working in EPIC


  •  Assisted managers in streamlining EPIC workflows


  •  Provided managers with assistance with master template modifications
EPIC AMBULATORY/CADENCE CREDENTIALED ELBOW SUPPORT Apr 2018 to May 2018
TekSystems Cleveland, OH
  • Proficient with the use of Epic utilities to generate project and system reports.


  • Tested scripts and provided support during Go Live.


  • Installed and tested e-signature devices.


  • Elbow support for Physicians, Nurses, and other clinical staff members for all phases of Go-Live.


  • Provided Support to new Residents, setting them up with access and preferences according to their Department.


  • Assisted the clinicians to set up and utilize Smart-Tools (Smart-texts, Smart lists, etc.)
Epic Activation Consultant AMB/Cadence Mar 2018 to Apr 2018
Santa Rosa Consulting Long Island, NY
  • Providing elbow to elbow support. 


  • Providing support on admitting and registration to end user. 


  • Providing assistance for all end user on checking patient profile.


  • Assisted with navigating, scheduling and cancellation of appointments order entry, in-basket management, creation/use of order-sets, customization of toolbar. 


  • Assisted in the scheduling, placing orders, charting, clinical documentation and dictation, phone encounters.


  • Provided assistance and guidance with Personalization involving Smart Phrase creation/use, creation of Preference lists and Macros for Note writer.


  • Provided ATE support to Physicians, Registered Nurses and support staff during the go-live project. 
EPIC CREDENTIALTED TRAINER Feb 2018 to Mar 2018
TEKsystems Rochester, NY
  • Provided at the elbow support to End Users for Cadence/Prelude/Resolute (PB).


  • Directed End Users on creating coverages, Guarantor Accounts, updating Demographics, and scanning.


  •  Supported the biller on creating batches for Manual Charge Entry and updating coverages.


  • Trained Medical Assistants and all other clinical staff on how to enter all patients' information as well as pharmacy orders and completing the patient's charts. 


  • Guided nurses as they were updating information in the M.A.R
Epic Activation Consultant Amb/INP Dec 2017 to Jan 2018
St. Lukes Hospital
  • Assisted physicians with ambulatory/inpatient modules.
  • Assisted Physician set up order sets and smart phrases for inpatient floor.
  • Answered questions from end users and super users.
  • Assisted physicians, nurses and authorized medical staff to place, change, and sign orders using Epic.
  • Troubleshot and report error messages, printing issues, security problems to the command center.
  • Supported Hospitalist one on one with their workflow and providing the support they require to effectively execute proper documentation for their patients and to place, change, and sign orders using Epic.
  • Helped physicians close encounters and check in baskets.
  • Helped assist nurses with rooming a patient.
Epic Activation Consultant Cadence/AMB Oct 2017 to Nov 2017
Vanderbilt Health
  • Converting appointment from Legacy system to epic.
  • Viewing provider's schedule.
  • Troubleshooting of various technical issues and calling tickets.
  • Supported the secretaries to familiarize with the new system
  • Working with the order linking group of consultants linking upcoming lab appointment missing order. 
Epic Activation Consultant Cadence/AMB Aug 2017 to Sep 2017
Lexington Medical
  • Show physicians the importance of signing order 
     Provide help with documentation (vital signs, allergies, patient history, chart review, flow sheet, MAR, orders, discharge documentation and AVS)
  • Provide help to physician with navigating through hyperspace, managing active orders, placing orders using smart phrases, creating order sets as well as medication reconciliation. 
  • Providing help with troubleshooting system issues and reporting technical issues to the command center 
  • Demonstrate to front desk how to run reports, document patient telephone call encounter, create and edit pool, send communications within and outside practice, check patient in/out

Epic Activation Consultant AMB/Cadence May 2017 to Jul 2017
Eskenazi Health
  •  Assisted Providers with accurate order entry, smart phrase creation/use. 
  •  Assisted with smart phrase, smart text creation and routine use of smart tools
  •  Assisted with in-basket use and management.
  •  Troubleshooting of various technical issues and calling tickets.
  •  Assisted with checking patients In and Out.
  •  Viewing provider's schedules.
  • Accepting co-pays.

Epic Activation Consultant AMB/Cadence Mar 2017 to Apr 2017
Lexington Medical Center
  • Worked as an order linking / appointment conversion specialist.
  • Converting appointment from Legacy system to epic.
  • Working with a group of consultants creating HAR (Hospital account) for over 25000 upcoming appointments.
  • Working with the order linking group of consultants linking upcoming lab appointment missing order.
  • Creating appointments from orders.
  • Main go-live support resource serving as ATE in the infusion therapy clinic.
  • Supported the secretaries to familiarize with the new system.
  • Assisted with the workflow.
  •  Worked the secretaries through making appointment from order, walking appointment, linking orders to existing appointment.
  • Worked secretaries through check-in and registration process. 
  • Worked Nurses through their daily work flow.
  • Worked nurses through the documentation of Ports insertion.
  • Worked nurses through the proper documentation of assessment of ports.
  • Assisted PA's with their visits and ensure visits are properly documented, charged and signed.
  • Assisted PA's with surgery requests and order modification.
  • Worked clinicians through putting in orders.
Epic Activation Consultant/Cadence Feb 2017 to Mar 2017
John Hopkins Hospital
  • Perform ATE in varies Outpatient Departments 
  • Assist front desk navigating through the EPIC software 
  • Assist Non Clinical staff with the check in and check out process 
  • Assist with Cash Drawer/EOD process 
  • Process escalated issues that require tickets 
  • Participated in Soft Go-Live

Epic Activation Consultant Cadence/AMB Dec 2016 to Feb 2017
MD Anderson Cancer Center
  • Perform ATE support with Registars 
  • Perform ATE support in Admitting Department 
  • Assist staff with workqueues
  • Follow up on help desk tickets for escalated issues
  • Assist with discharge and transfer

Epic Activation Consultant ADT/Cadence Nov 2016 to Dec 2016
Novant Hospital
  • Provided workflow knowledge 
  • Provided workqueue training 
  • Provided Referral training 
  • Call in tickets for escalated issues 
  • Participated in Soft Go-Live

Epic Activation Consultant/Cadence Jul 2016 to Aug 2016
Carolina Medical Hospital
  • Performed at the elbow support in multiple areas 
  • Provide workflow support and knowledge for front desk Schedulers and Registrars 
  • Assist with workques 
  • Train staff to Transcribe Orders

Epic Activation Consultant/Cadence Jun 2016 to Jul 2016
Johns Hopkins Hospital
  • Performed ATE support for CADENCE
  • Provided workflow knowledge and support to front desk staff
  • Provided in basket and workflow support to office manager

Epic Activation Consultant/Cadence May 2016 to Jun 2016
Moses Core Regional Cancer Center
  • Provided 1:1 support to end users at both check-in and check-out stations. 
  • Assisted with verifying and updating patient information, such as demographics, patient's emergency contacts and name change where necessary. 
  • Assisted with accepting insurance co-pay at check-In or Check-out, and posting payments to legacy accounts. 
  • Assisted with printing daily departmental reports, closing of cash drawer and generating bank deposits. 
  • Assisted with New patient registration, adding and verifying coverage using (RTE). 
  • Adding/creating guarantor accounts and worker's compensation for work injury related visits.


Epic Activation Consultant AMB/Cadence Sep 2015 to Oct 2015
Carolina Medical Hospital
  • Assisted with the check in and check out processes, printing after visit summaries, patient treatment calendars. 
  • Assisted with creating new referrals, accepting co-pays and merging guarantor accounts for patient registration. 
  • Assisted in documenting incoming and outgoing phone calls in the telephone encounters. Provided support to the clerical staff and assisted with the patient check-in and checkout processes. 
  • I helped with the personalization of the DAR (Departmental appointment report) for primary site of assignment and other locations for those who worked at more than one site 
  • I taught and explained the use of the in basket, how to send and route messages to pools, and individual recipients
  • I assisted with new patient registration process. 
  • Helped with the collection of co-pays due at check-In, verifying health insurance coverage, scanning of required documents into a patient's chart and closing the cash draw at the end of each shift.
Epic Activation Consultant AMB/Cadence Feb 2015 to Aug 2015
Epic Go Cape Fear Hospital
  • Helped Create preference list, smart phrase, smart list, note writer, for Physicians.
  • Provided 1:1 support to end users during Go-live.
  • Worked with Epic consultants and other project managers, team leads on work flow analysis
  • Assisted in Clinical documentation and general navigation in hyperspace
  • Assisted with scheduling patients, cancelling appointment and creating phone triage
  • Assisted with form reprints, accepting copay due, and electronic consent using the E-signature pad.
  • Escalated issues and tickets for prompt solution and followed up on tickets to ensure resolution.
  • Assisted with viewing multi-provider schedules, staff daily, and configuring the department appointment report.

Skills
Adobe, go-live, Cadence, Excellent communication, content, customer service skills, documentation, electronic medical records, instructing, interface design and development, Excel, Microsoft Office, PowerPoint, Windows 7 and XP, Word, nursing, Operating System, order entry, organizational skills, policies, problem solving, reconciling, scheduling, statistics, telephone, troubleshooting, workflow
This resume is created in 7 minutes.
Professional Summary
  • Experienced of 2+ years in Healthcare IT with emphasis in EPIC, Soarian and Cerner
  • Ability to provide HER A-T-E support Go-live/Elbow support and training to physicians, nurses, and medical staffs
  • Well-versed in Soarian and Epic modules such as Ambulatory, Inpatient, ADT, ClinDoc and CPOE
  • Good leadership skills with personal motivation, coordinating skills, communication skills, good interpersonal skills, expertise in training and customer service.
  • Attention to details and ability to work in tighter schedules and on different task concurrently.
  • experience in Microsoft office applications (MS Outlook, MS Excel, MS Project, MS Word, and PowerPoint
  • Self-motivated and proactive, with a demonstrated ability to absorb and implement new concepts
Skills
  • Strong verbal communication
  • Self-motivated
  • Exceptional communication skills
  • MS Windows proficient
  • Attention to detail
  • Critical thinking
  • Fluent in english
Work History
Epic ambulatory elbow support 06/2016 to 07/2016
Allegheny Health PA
  • One on one support for nurses on how to manage treatment plans and release orders within their designated activity tabs and navigators.
  • Supported nurses on how to properly work with in a specific navigator and discharge a patient, discharge planning and patient education.
  • Proactively troubleshoot workflow issues and report any technical issues to command center
  • Educated and assisted the Clinicians on how to document encounters, manage their In-basket, orders, preference list, set up and use smart tools
  • Assisted physicians on how to document notes using the note writers share saved templates with other providers.
EPIC Elbow Support 05/2016 to 06/2016
Integris Baptist Medical Center Oklahoma City, oklahoma
  • Assisted physicians on how to make use of the Order Entry and populate Progress Notes
  • Trained Front desk staff on chart abstraction and scanning
  • Provided support to Physicians on how to build macros for ROS and Physical Exams
  • Elbow support to Nurses on how navigate through the MAR
  • Worked with end users to define functional and technical system requirements as appropriate
Epic Inpatient ClinDoc & CPOE Elbow Support 07/2016 to 08/2016
Houston Methodist HOUSTON, texas
  • Elbow support for physicians and nurses find medication, review patient header, allergies, results and enter medication orders
  • Assisted end users to define functional and technical system requirements as appropriate
  • Assisted physician on how to complete admission and discharge patients using the navigator.
  • Provided support to nurses on how to acknowledge orders, assign patients and complete task on the flowsheet.
Epic Support Inpatient CPOE Support 08/2016 to 08/2016
Presbyterian Hospital Albuquerque, NM
  • Provided (CPOE) Computerized Provider Order Entry support to physicians and nurses during Go-Live activation
  • Supported physicians and nurses on how to review and update patient's information in the current system
  • Troubleshooting and reported any error message, printing issues, security problems and enhancement suggestions
  • Assisted with Provider Order Management, Provider Care Management, Discharge and Med
EPIC ADT, ClinDoc CPOE Go-Live Support 09/2015 to 10/2015
CHI St. Alexius Prime Care Bismarck, ND
  • Provided elbow –to- elbow support to all clinical staff including physician assistants, physicians, nurses, and clerks
  • Provided end-user support for managing Inbasket
and 
setting up end-user Inbasket pools
  • Walked the Physicians through the navigation of Epic software
  • supported Nurses and educated them on documentatio in flowsheets and MAR.
SOARIAN Elbow Support 11/2015 to 12/2015
Bryan health East Campus Lincoln, NE
  • Worked with end users to define functional and technical system requirements as appropriate
  • Provided One-on-One training to Physicians and Nurses on Flow-sheet data entry
  • Guided Nurses Step by Step process on how to review and update patient's information in Soarian
  • New user creation, maintenance, Training and support.
  • Elbow support for physicians and nurses during Go-Live
Soarian CPOE and ClinDoc Consultant 08/2015 to 09/2015
Moses Taylor Hospital Scranton, PA
  • Assisting Nursing with medication administration and documentation
  • Assisting Nurses with documentation of assessments such as pain assessment, vital signs and complex assessment.
  • Supporting Physicians with admission and discharge process of patients.
  • Assisting Nursing with medication administration and documentation
Epic-Care Ambulatory/Cadence Consultant 10/2014 to 10/2014
Advantage Care Partners (ACP) NEWYORK, NEWYORK
  • Worked closely with Application specialists in the build of the Ambulatory and ClinDoc environment to prepare proper training environment for physicians and staff
  • Proficient in the use of PLY environments to train end users and super users
  • Skilled in designing curriculum and training materials to train end-users for one-on-one training
  • Proficient in the use of PLY environments to train end users and super users
Epic Ambulatory, Cadence, ClinDoc, consultant 08/2014 to 08/2014
Rockland Pulmonary & Med Associates West Nyack, NY
  • Provided ATE support physicians and clinicians before and during Go- live
  • Trained Front desk staff on chart abstraction, registration, scheduling and proper scanning
  • Helped front desk staffs on how to print AVS (After Visit Summary) for patient at checkout point
  • Scheduled One on One training for the physicians, RNs and PSR's.
  • Provided elbow support to M.As and physicians to understand their workflow
Soarian Clinical's; MAK & CPOE Consultant 05/2014 to 05/2014
New England Baptist Hospital Boston, MA
  • Providing one on one elbow support for physicians and nurses with CPOE and Orders
  • Reporting problems to the command center and resolving issues.
  • Provide application support to end-users in EMR documentation
  • Assist physicians with Documentation, Order Entry and documentation of Assessments.
Education
Bachelor of Science: BANKING AND FINANCE 2012 Al Hikmah University - Ilorin, KW, Nigeria
High School Diploma: 2007 Federal Government Girls College - OYO, Nigeria
REFERENCES
Refurbished upon request
This resume is created in 7 minutes.
Professional Summary

My journey as an Epic Credentialed Training Consultant started five years ago. I've had the privilege to work in several Epic applications providing ATE support, classroom training's and Instructional Designer duties. I possess strong analytical skills that helps evaluate the situation and task at hand, determining the appropriate actions and deliver successful results. As of late I have transitioned into more of a leadership role, leading consultants and End User projects during our activation's. My goal going forward is to obtain an entry level position and build a foundation for years to come along with getting certified in multiple applications.

Skills
  • Optime/Anesthesia (Credentialed Trainer) 
  • Scheduling/Status Board
  • Events/Snapboard 
  • All Phases of Care  
  • Macro Manager 
  • Dashboard & Reports 
  • Ambulatory
  • Radiant 
  • ClinDoc (RN/CNA/MA/PT)
  • CPOE (Orders) 
  • Customizing Order Sets & Notes 
  • Smart Phrases/Links 
  • Flowsheets/Code Documentation 
  • Chart Review  
  • Charge Entry/Review  
  • Navigators & Activity  
  • Device Integration Experience (Anesthesia)  
Work History
Epic Soft Go Live Practice/Shadow Charting , 01/2019 to Current
Mount Sinai Hospital New York , NY
  • Elbow Support for all L&D nurses at Mount Sinai Hospital for their upcoming Epic Implementation. 
  • Preparing nurses who are coming over from paper, to  EMR documentation through the Optime module. 
  • 6-8 nurses in a classroom setting as I walk them through each and every step in their Intraop Navigator. 
  • Logging tickets in EOS as soon as an issue is discovered and following up to make sure it's being resolved. 
Cath Lab Epic ATE Support , 12/2018 to 12/2018
Pennsylvania Hospital Philadelphia, PA
  • ATE Support to all End Users in the Cath Lab. 
  • Provided ATE support to nurses during their Procedure documentation. 
  • Provided ATE Support to Cardiac Physicians during their documentation both, before and after the procedure. 
  • Customized Note Templates and Order Sets with Physicians allowing for quick turn over. 
Epic Upgrade Elbow Support / Trainer, 10/2018 to 12/2018
University Of Miami Hospital Miami, FL
  • Elbow Support to all End Users on an inpatient Med Surg floor during their Epic Upgrade. 
  • Personalization Lab duties consisted of cleaning out Physician In Baskets and revsising Order Sets.
  • Created new note templates with Physicians and modified existing notes saved from previous activation.
  • Customized nurses toolbars to lessen their number of clicks when changing departments along with other shortcuts.  
  • Tested new devices. 
  • Regained training position for an extra month to assist on classes for the new Residents arriving.
Inpatient Epic ATE Support, 09/2018 to 10/2018
Meritus Health Hagerstown, MD
  • Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
  • One on One training with RN's on Customizing their Toolbar for a more efficient and safer way to document patient information.
  • One on One training with Surgeons, Anesthesiologist and CRNA's on Note templates, Order Sets, Positioning and creating Macros.
  • Made recommendations and developed Workflow design for new application.
  • Trained users in the proper use of hardware or software.
  • Escalated unresolved issues to appropriate level, including following up to make syre all issues were resolved. 
Site Lead/Resource Manager, 07/2018 to 08/2018
Hackensack Meridian Health Hackensack, NJ
  • Worked with support teams to resolve critical tickets in a timely manner to meet clients needs. 
  • Oversaw all Optime/Anesthesia resources during entire implementation along with Radiant and Cupid later in the project.
  • Developed and rolled out tip sheets while working hand in hand with CT's to address workflow concerns of the client. 
  • Established ATE work schedules, ensuring that all departments were properly staffed for each shift.
  • Ensured HIPAA compliance.
  • Maintained project quality with hands-on approach. Working with consultants to achieve all end user goals before the end of the assignment.
Out Patient Optime/Anesthesia ATE Support , 06/2018 to 07/2018
Princeton Medical Center Plainsboro, NJ
  • One on One Training with Physicians on custom Note Templates and Order Sets for more effective and efficient documentation.
  • Elbow support to RN's and Physicians in all Periop Phases of Care (Pre/Intra/Post).
  • Identified and corrected performance issues.
  • Established a professional relationship with staff members to help build a positive and encouraging environment through Go Live.
  • Escalated unresolved issues to appropriate level.
Cerner ATE Support, 05/2018 to 06/2018
Kaweah Delta Medical Center Visalia, CA
  • Elbow support to RN's and Physicians.
  • Made recommendations on workflow decisions for quicker and safer documentation.
  • Identified and corrected performance issues.
  • Customized RN's Toolbars and flowsheets to be more efficient.
  • Trained users in the proper use of hardware or software.
  • Escalated unresolved issues to appropriate level.
Out Patient Optime/Anestesia ATE Support, 04/2018 to 05/2018
St. Charles Medical Center Prineville, OR
  • Elbow support to RN's and Physicians in all Periop Phases of Care (Pre/Intra/Post).
  • Identified and corrected performance issues.
  • Established a professional relationship with staff members to help build a positive and encouraging environment through Go Live.
  • Escalated unresolved issues to appropriate level.
  • Customized note templates and order sets for some physicians in the  personalization lab.
  • Closely collaborated with management team to make necessary improvements and satisfy resident needs.
Site Lead/Resource Manager , 02/2018 to 04/2018
Lahey Health Go Live Boton, MA
  • Managed 40 resources over the span of one month at 5 ambulatory sites that consisted of oncology visits and out patient surgeries. 
  • Maintained project quality with hands-on approach. Working with consultants to achieve all end user goals before the end of the assignment. 
  • Monitored Physician project of an entire practice after flagging down potential issues that needed to be addressed. 
  • Developed weekly production status reports for management review. 
  • Covered scheduling and logistics for ate support at the clinics I oversaw. 
Cerner PathNet Elbow Support , 02/2018 to 03/2018
Davis Hospital and Medical Center Layton, UT
  • On Site ATE assisting techs in General Lab and Blood Blank.
  • Oversaw daily performance of computer system and completed surveys on End Users adaptability. 
  • Cerner Millennium including PathNet, SurgiNet, EMar and basic navigation. 
Epic Credentialed Trainer, 05/2017 to 01/2018
University of Miami Hospital Miami, FL
  • Credentialed in four applications. (Orders, Optime, Anesthesia, Ambulatory)
  • Completed training classes for all Residents in the month of August.
  • Assisted with curriculum and held customization classes for  Order sets, Preference List's and Note templates.
  • Assisted in creating Tip Sheets for and during Go Live.
  •  Elbow support during entire Go Live along with 1 on 1 customization of Order Sets, Macros and Note Templates.
  • Covered all units at UMH. Mainly the Perioperative Department focusing on Physicians, Anesthesiologist's, and Nurses in PreOp and PACU.
  • Currently still teaching all New Hire classes for Ambulatory Providers, Nurses and Clinicians, Inpatient and Surgical Providers. 
Inpatient Epic ATE Support (Clindoc, CPOE), 01/2017 to 02/2017
Spaulding Rehabilitation Hospital Charlestown, MA
  • Elbow support to RN's and Physicians in Rounding, Admissions, Discharge and LOA's (Leave of Absence).
  • Tracked, Updated, and resolved issues identified by the end users with the application.
  • Customized Physician Note Templates and Order Sets (My Version).
  • Customized RN's Toolbars and flowsheets to be more efficient.
  • Escalated unresolved issues to appropriate level.
Epic Credentialed Trainer (Anesthesia), 09/2016 to 12/2016
Self Regional Hospital Greenwood, SC
  • Created lesson plans to provide in depth training to end users on new application being used.
  • Provided Classroom training, along with shadow charting within each Phase of Care to ensure proper use and functionality of the application.
  • Educated staff on Scheduling, Snap Board, Status Board, Doc Flowsheets, MAR and various other features in the Optime and Anesthesia Modules.
  • One on One customization of Note Templates and Order Sets with Surgeons who specialize in a specific area to expedite their documentation for more efficiency.
  • Collaborated with the Instructional Designer to improve the end users workflow.
  • Made recommendations and developed technical design for new application features.
  • Provided elbow support during Go Live and continued to create a healthy and productive implementation period.
Inpatient Epic ATE Support (Optime/Anesthesia), 08/2016 to 09/2016
NYU Lutheran Hospital Brooklyn, NY
  • Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
  • Customized Physician Note Templates and Order Sets (My Version).
  • Customized RN's Toolbars and flowsheets to be more efficient.
  • Identified and corrected performance issues.
  • One on One training with Physicians on how to maneuver through their In Basket more efficiently.
  • Escalated unresolved issues to appropriate level.
Ambulatory Epic ATE support, 07/2016 to 08/2016
Houston Methodist Hospital Houston, TX
  • Made recommendations on Workflow design for end users to navigate through their documentation more effectively and efficiently.
  • Identified and corrected performance issues.
  • Customized Physician Note Templates and Order Sets (My Version).
  • Customized RN's Toolbars and flowsheets to be more efficient.
  • Escalated unresolved issues to appropriate level.
  • Trained Physicians on how to navigate through their In Basket ,attestations and Co signatures needed.
Inpatient Epic ATE Support (Clindoc, Optime/Anesthesia), 07/2016 to 07/2016
St. Francis Medical Center Cape Girardeau, MO
  • Provided elbow support to RN's on Night shift during rounding and Handoff with day shift nurses.
  • Customized RN's Toolbars for a more effective and efficient way to document.
  • Elbow Support to RN's in Pre and Post Op along with any Intra Op issues that may have come up.
  • Identified and corrected performance issues.
  • Trained users in the proper use of hardware or software.
  • Escalated unresolved issues to appropriate level.
Inpatient Epic Ate Shadow Chart/Support (Optime/Anesthesia), 05/2016 to 07/2016
Houston Methodist Hospital Houston, TX
  • Responsible for Shadow Charting end users and assisting team on proper workflow functionalities.
  • One on One training with Anesthesiologist, CRNA's and AA's on creating Macros for their cases and Pre/Intra/Post Op documentation.
  • Trained Anesthesiologist on attestations and managing their In Basket.
  • One on One training with Physicians in Personalization Lab, creating Note Templates and Customizing Order Sets that suit their specialties.
  • Provided Elbow Support during Go Live to all End Users in the PACU, OR and Phase II areas of the hospital.
  • Identified and corrected performance issues.
  • Customized RN's Toolbars and flowsheets to be more efficient.
  • Trained RN's on how to maneuver through their Events for successful patient movement and Status Board updates.
  • Escalated unresolved issues to appropriate level.
Inpatient Epic ATE Support (Optime/Anesthesia), 07/2016 to 07/2016
Temple University Philadelphia, PA
  • Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
  • Made recommendations on workflow decisions for quicker and safer documentation.
  • Identified and corrected performance issues.
  • Customized Physician Note Templates and Order Sets (My Version) specific to their specialties.
  • Customized RN's Toolbars and flowsheets to be more efficient.
  • Trained users in the proper use of hardware or software.
  • Composed several Revenue reports for OR Nurse Manager helping with previous day Posted/Unposted logs.
  • Building out the criteria for implant report, OR charge capture.
  • Escalated unresolved issues to appropriate level.
Ambulatory Epic ATE Support (Beacon, Urology), 04/2016 to 05/2016
MD Anderson Cancer Center Houston, TX
  • Provided Elbow support to all clinicians in the Mays Urology Clinic.
  • Trained Physicians on properly documenting Treatment Plans, and Customized Order Sets related to Prostate Biopsy Procedures.
  • One on One training with Physicians on creating Note Templates to provide a thorough Note for review at a later date.
  • Applied performance tuning techniques.
  • Trained users in the proper use of hardware or software.
  • Escalated unresolved issues to appropriate level.
  • Outpatient Epic ATE Support (OP Surgery Clinic Optime/Anesthesia).
(Optime/Anesthesia), 01/2016 to 02/2016
Inpatient Epic ATE Suport New York, NY
  • Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
  • Identified and corrected performance issues.
  • Spent most of my time in the Personalization Lab with Surgeons building Note Templates and Customizing Order Sets (My Version).
  • Trained Physicians on navigating through their In Basket and expediting the process of going through their mail.
Cerner ATE Support - Einstein Healthcare Network, 08/2015 to 09/2015
The Judge Group Philadelphia, PA
  • Cerner Millennium  including Path Net, Rad Net, Surgi Net, Care Connect, EMar and other nursing documentation.
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Oversaw the daily performance of computer systems.
Epic Credentialed Trainer, 04/2015 to 08/2015
Optime & Anesthesia Lehigh Valley Hospital Allentown, PA
  • Created lesson plans to provide in depth training to end users on new application being used.
  • Provided Classroom training, along with shadow charting within each Phase of Care to ensure proper use and functionality of the application.
  • Educated staff on Scheduling, Snap Board, Status Board, Doc Flowsheets, MAR and various other features in the Optime and Anesthesia Modules.
  • One on One customization of Note Templates and Order Sets with Surgeons who specialize in a specific area to expedite their documentation for more efficiency.
  • Collaborated with the Instructional Designer to improve the end users workflow.
  • Made recommendations and developed technical design for new application features.
  • Provided elbow support during Go Live and continued to create a healthy and productive implementation period.
Inpatient Epic ATE Support (Optime/Anesthesia), 01/2015 to 02/2015
WakeMed Cary Hospital Cary, NC
  • Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
  • Applied performance tuning techniques.
  • Made recommendations and developed Workflow design for new application.
  • Identified and corrected performance issues.
  • Customized Physician Note Templates and Order Sets (My Version).
  • Worked closely with Anesthesiologist and CRNA's on Intra Op documentation along with creating Macros and attestations.
  • Customized RN's Toolbars and flowsheets to be more efficient.
  • Trained users in the proper use of hardware or software.
Inpatient Epic ATE Support (Optime/Anesthesia), 01/2015 to 01/2015
University of Maryland Medical Center Baltimore, MD
  • Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
  • One on One training with RN's on Customizing their Toolbar for a more efficient and safer way to document patient information.
  • One on One training with Surgeons, Anesthesiologist and CRNA's on Note templates, Order Sets, Positioning and creating Macros.
  • Made recommendations and developed Workflow design for new application.
  • Trained users in the proper use of hardware or software.
  • Escalated unresolved issues to appropriate level.
Soarian ATE Support, 08/2014 to 09/2014
Regional One Health Memphis, TN
  • Provided elbow support to RN's and Physicians, troubleshooting any system and Hardware issues detected.
  • Escalated unresolved issues to appropriate level.
  • Presented analysis findings both verbally and in written reports.
  • Provided after-hours support for applications and project efforts when needed.
  • Made recommendations and developed workflow techniques for efficient documentation.
Inpatient Epic ATE Support (Optime, CPOE), 04/2014 to 05/2014
UNC Medical Center Chapel Hill, NC
  • Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
  • Applied performance tuning techniques.
  • Made recommendations and developed Workflow design for new application.
  • Identified and corrected performance issues.
  • Customized Physician Note Templates and Order Sets (My Version).
  • Customized RN's Toolbars and flowsheets to be more efficient.
  • Trained users in the proper use of hardware or software.
  • Escalated unresolved issues to appropriate level.
Cerner ATE Support canada, 03/2014 to 04/2014
Center of Addiction Mental Health - Ontario, Canada Ontario, Canada
  • Oversaw the daily performance of computer systems.
  • Trained users in the proper use of hardware or software.
  • Escalated unresolved issues to appropriate level.
  • Presented analysis findings both verbally and in written reports.
  • Provided elbow support to RN's and MD's Rounding, along with patient documentation.
Cerner ATE Support, 07/2013 to 08/2013
Adventist Health Clear Lake, CA
  • Cerner Millennium including Path Net, Rad Net, First Net, Surgi Net, Care Connect, OE, eMAR and nursing documentation.
  • Troubleshoot problems identified by team members in huddles and physician meetings Made recommendations and developed technical design for new application features.
  • Oversaw the daily performance of computer systems.
ATE Support, 05/2013 to 06/2013
CPOE, Clindoc Mercy Hospital Long Island, NY
  • Troubleshoot issues identified by team members and end-users.
  • Track and update any issues with the application.
  • Assisted physicians with Rounding, Admissions, and transfers.
  • Customized Note Templates and Order Sets (My Version) Provided elbow support to RN's navigating through flowsheets and basic patient documentation.
Supervisor/Trainer, 07/2012 to 03/2013
NXGEN Marketing Solutions Deerfield Beach, FL
  • Oversaw the daily performance of computer systems.
  • Entered commands and observed system function to verify correct operations and detect errors.
  • Maintained records of daily data communication transactions, problems and remedial actions taken.
  • Trained users in the proper use of hardware or software.
  • Provided after-hours support for applications and project efforts when needed.
  • Applied performance tuning techniques.
Cath Lab/Stress Lab/Echo Transport, 01/2009 to 06/2012
Broward General Medical Center Ft. Lauderdale, FL
  • Transport patients to and from their rooms to cardiac departments for scheduled exams.
  • Keep logs and document patient movement.
  • Introduced to EMR's during BGMC Implementation period.
  • Cerner Millennium, including Path Net, Surgi Net and navigating through eMAR.
Education
Certificate in Medical Specialties: Healthcare: 2007
Broward College - Ft Lauderdale, FL
Bachelor of Science: Information Technology, 2009
Kingsborough Community College - Brooklyn, NY

Information Technology

Languages
English Spanish
This resume is created in 7 minutes.
Professional Summary
Dedicated Epic Consultant with experience in various EHR/EMR modules. A team player with excellent customer service, reliable, efficient, team player and technological savvy to run projects smoothly.
Skills
  • Microsoft Office Suite
  • Risk management processes and analysis
  • Team leadership
  • Data management
  • Project management
  • Conflict resolution
Work History
Epic HB/PB Providence Health & Services - Anchorage, AK 08/2017 - 10/2017
  • Helped billers resolve underpayments.
  • Helped Billers in processing late charges.
  • Trained Billers to understand contract tools and concepts.
  • Helped Billers in preparing for negotiations and reevaluating expected reimbursement.
  • Supported Epic Upgrade 2017 Version.
Epic Beacon/Cadence Go-Live (Up-Grade 2017) UCLA Medical Center Oncology - Los Angeles, CA 06/2017 - 08/2017
  • Supported front desk with setting up New Patient and Existing Patient Appointment.
  • Trained Oncologist with documenting his treatment plan and Infusion Therapy plan.
  • Trained Nurses and Providers with documenting Rooming, Wrap-up, and plan.
  • Trained Oncologist with documenting Plan summary and result console.
  • Trained doctors with documenting orders using Smart-sets and Order sets.
  • Supported Epic Upgrade 2017 Version Epic Ambulatory/cadence.
Epic Ambulatory/Cadence Oregon Health Sciences University - Portland , OR 04/2017 - 06/2017
  • Supported front desk and clinic mangers with setting up New Patient appointments.
  • Maintained a positive approach to the go-live event for the entire scheduled time.
  • Trained Nurses and Providers with documenting Rooming, Wrap-Up, and plan.
  • Trained doctors with documenting orders using Smart-sets.
  • Supported Epic Upgrade 2017 Version.
  • Trained clinic Managers with editing providers template.
  • Trained front desk with adding Guarantors account Epic Inpatient Go/Live (Up-Grade to 2017 from 2012 Epic Version) Phase 1.
Epic Inpatient Go-Live (Up-Grade from 2012 to 2017 version) UCLA Children's Health Center - Los Angeles, CA 01/2017 - 03/2017
  • Trained and supported doctors with Documenting Order sets.
  • Supported Nurses with documenting their MAR, Flowsheet and Releasing Orders.
  • Trained Doctors with writing Notes and routing them to other providers.
  • Trained Nurses with documenting patient transfer and Discharge.
  • Supported Epic Upgrade 2017 Version.
Epic Ambulatory/Cadence Go-Live Support Community Health Network - Indianapolis, IN 12/2016 - 02/2017
  • Increased communication between end users and project leaders.
  • Guided staff in making the EMR (2015 Version) a routine part of their day.
  • Provided support to end users in their daily workflows.
  • Answered questions, helped end users navigate through the system, and reported issues to the project team to support prompt resolution.
Epic Impatient (Cupid) Go-Live Support Promedica Toledo Hospital - Toledo, OH 10/2016 - 11/2016
  • Responsible for providing at the elbow support for all levels of clinical staff.
  • Communicated effectively with the project team and end users.
  • Effectively interacted with diverse personalities.
  • Supported Epic-2015 Version.
Epic Inpatient Cupid Go-Live Support Stanford Medical Center - San Francisco, CA 08/2016 - 09/2016
  • Supported the end users within the departments during Go-Live.
  • Answered all end user's software questions so they could navigate through the system.
  • Reported issues to the project team to support prompt resolution.
Epic Ambulatory Cadence/Prelude Go-Live Support (FHC Clinic) ST Charles Hospital - Port Jefferson , NY 05/2016 - 07/2016
  • Supported the end users within their departments during Go-Live.
  • Answered all the end user's software questions so they could navigate through the system.
  • Reported issues to the project team to support prompt resolution.
  • Epic Ambulatory Cadence/Prelude Go-Live Support (FHC Clinic).
Epic Go-Live Support ST Charles Hospital - Port Jefferson, NY 05/2016 - 07/2016
  • Answered questions posed by end users as they used the system.
  • Maintained a positive approach to the go-live event for the entire scheduled time.
  • Reported issues to the project team to support prompt resolution of system issues.
  • Guided staff in making the EMR (electronic medical record) a routine part of their day.
Epic Inpatient Go-Live Support University Hospital of Cleveland - Cleveland, OH 04/2016 - 05/2016
  • Acted as liaison between the end users and the Support Center.
  • Trained Nurses with releasing and acknowledging orders.
  • Trained providers with placing orders and documenting phases of care.
  • Answered questions and assisted end users with workflow issues.
  • Trained Nurses with documenting in their MAR, Flowsheet and Mange orders.
  • Trained Nurses with documenting Admission, Transfer and Discharge Navigator.
Epic Radiant Go/Live Ohio Health Medical Center, Doctor Hospital - Columbus, Ohio 10/2015 - 11/2015
  • Supported Radiologist front desk with placing orders.
  • Trained Technologist with begin and end exam.
  • Addon and verifying orders.
  • Trained Radiologist with his reading worklist and protocol worklist.
  • Trained Technologist with checking his recent exam.
  • Supported technologist with placing Ancillary orders.
Epic Optime Go/Live Ohio Health Medical Center, Riverside Hospital - Columbus, Ohio 07/2015 - 08/2015
  • Supported Pre-op, Intra-op and Pacu nurses with documentation.
  • Trained Nurses with documenting MAR, releasing orders and flowsheet workflow.
  • Trained Provider with placing Orders using order sets and Writing H & P Notes.
  • Trained Nurses with LDAW, documentation and.
  • Trained Nurses with documenting Events and assigning a Bed Epic Optime Go/Live.
Epic Optime Go-Live Ohio Health Medical Center, Grant Hospital - Columbus, Ohio 01/2015 - 02/2015
  • Supported Pre-op, Intra-op and Pacu nurses with documentation.
  • Trained Nurses with documenting MAR, releasing orders and flowsheet workflow.
  • Trained Provider with placing Orders using order sets and Writing H & P Notes.
  • Trained Nurses with LDAW, documentation and.
  • Trained Nurses with documenting Events and assigning a Bed.
Epic Ambulatory Activation Consultant Wellstar Medical Center - Atlanta, GA 05/2014 - 07/2014
  • Assisted in using the Chart Review tool to review previous visit.
  • Escalated floor's issues to the command center and follow up on security issues.
  • Implementation of EpicCare Ambulatory in specialty clinics.
  • Implementation of ambulatory module in Walk-In Clinic and GI clinic.
  • Support and optimization of live areas via coordination with help desk.
  • Development of a standard integrated project plan and build guide.
Epic HIM/Resolute Billing Consultant St. Cloud Hospital - St. Cloud, MN 10/2014 - 12/2014
  • Assisted end-users with the Inpatient coding experience, longevity.
  • Analyzes patient care information in the Electronic Health Record (EHR) for CCHS.
  • Worked collaboratively with ITD to resolve identified problems and facilitate corrections to the EHR.
  • Provided end-user training & develops documentation in HIM Section.
  • Assisted with EHR compliance with Joint Commission and all levels of regulatory guidelines.
  • Makes recommendations as appropriate in regard to risk to the hospital and impact on patient care & safety, and physician/patient satisfaction.
Education
Master of Science: Project Management for Logistics University of Greenwich - England, United Kingdom 2011
Bachelor of Arts: Marketing University of Greenwich - England, United Kingdom 2010
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Professional Summary
 Reliable and highly accurate laboratory assistant focused on quality completion of all lab procedures under tight deadlines. Works well under pressure.
Skills
  • Excellent team worker
  • Composed and professional demeanor
  • Excellent verbal communication
  • Microbiology expertise
  • Close attention to detail
  • Trained in HIPPA compliance
  • Phlebotomy knowledge
  • Lab testing and reporting
  • Lab equipment maintenance
Work History
EPIC Cadence/Ambulatory Ate Support Consultant, 03/2018
Northwestern Memorial Hospital Garage Chicago, IL
  • Worked directly with the front desk to assist them in scheduling and registration including collecting of copays.  
  • Trained the front desk on how to record an individual call about an appointment and how to schedule appointments using one click.  
  • Showed the nurses and doctors how to document a patient encounter using Epic SmartTools, review, respond and manage results and also manage messages about orders, transcription and charting.  
  • Showed front desk users the complete registration process for a new patient, a dependent patient, a Medicare patient and a patient with a workers compensation claim.  
  • Trained users on how to find a patient missing registration items in a work queue, and how to change guarantors and coverage.
  • Showed physicians how to use the chart review and snapshot tabs to quickly learn about their patients. 
  •  Encourage nurses to use the Epic dating conversions and other shortcuts to make their processes faster.  
  • Showed nurses how to document administered immunization, enter additional vital information, place and modify medication and procedure orders. 
Restaurant Manager/ Coordinator, 01/2016 to 01/2018
Suya Spot Randallstown, MD
  • Carefully interviewed, selected, trained and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Led and directed team members on effective methods, operations and procedures.
Personal Caregiver, 12/2016 to 07/2017
Richcroft Inc Hunt Valley, MD
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Tested and recorded blood glucose levels.
  • Cooked appetizing and satisfying meals and snacks.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Answered patient calls for care and feeding.
  • Reported any unusual circumstances in the patients' condition or the environment.
  • Monitored expiration of medical supplies and medications.
Personal Care Assistant, 04/2014 to 08/2015
Belmont Village Senior Living Scottsdale Scottsdale, AZ
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Monitored clients' overall health and well-being and noted any significant changes.
  • Planned activities to encourage movement, when permitted.
  • Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship.
  • Cleaned residences and care areas to ensure comfort and safety of each client.
Medical Laboratory Assistant, 04/2014 to 07/2014
Banner Desert Medical Center Mesa, AZ
  • Carefully reviewed test results for accuracy.
  • Prepared specimens for analysis and established proper chronological priorities in testing.
  • Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.
  • Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.
  • Performed diagnostic and therapeutic laboratory procedures.
  • Prepared powerful chemical solutions and reagents for use in the analysis of samples.
Education
Certificate of Completion: Medical Laboratory Assisting, 2014
Arizona Medical Training Institute - Mesa, AZ
Bachelor of Science: Microbiology, 2007
Nnamdi Azikiwe University - Ifite Awka, AN, Nigeria