Epic Consultant resume examples

• Manage ERP applications development, Testing  and support activities for multiple engagements
• Develops and maintains an enterprise application and integration architecture plan in support of the organization's strategic and tactical plans.
• Coordinate work flow among five consultants and supervised three support staff.
• Transitioned software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity.
• Managed Testing, Data conversions, Business Process/Domain Security policies, and Business Process configuration
• Generated Advanced and Matrix reports across HCM, Benefits and Compensation modules
• Worked on Performance Management Re-engineering project
• Expanded Conceptual Knowledge on Studio Integrations
• Focussed in Analyzing client's HR/Payroll business needs through client working sessions and supported the development of new business processes and a future state design
• Collaborate with functional and technical stakeholders to optimize business processes (particularly workflow/security)
• Support regression testing and the introduction of required changes as new Workday releases are introduced.
• Manage Workday functional ticketing queue to ensure tickets are addressed within SLA with excellent customer service Involved in Internal Audit.
• Both Interim and Roll-Forward Procedures Stored, retrieved and manipulated data for close analysis of system capabilities.
• Consulted regularly with customers on project status, proposals and technical issues.
• Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval, and indexing.
• Lead security/ABAP build team to provided technical direction to application security
• Developed On-boarding Automation Custom Solution using ABAP which integrates ECC backend, HR Database, LDAP and GRC.
• Ensured all the controls(Manual and Automated) are working as per the organization policies.

• Implementation/Development/Testing of all RICEF Components in SAP and Core HCM components of Workday
• Provide technical guidance and support in the following modules: HR/HCM and SD/MM
• Worked on solution manager (SOLMAN) & Change Management processes
• Lead security/ABAP build team to provided technical direction to application security
• Implemented Global HR Security for a major food chain
• Lead role design & redesign workshops with Functional Consultants, and Business Process Leads to provide technical direction on SAP application security
• Developed various ABAP reports/objects which in turn will be used as templates for local implementations
• Worked on Both JAVA and ABAP Stacks
• Provide production support / mini rollouts / enhancement projects on SAP applications like: CRM,ECC, BI, PI, SOLMAN, and CUA(Central User Administration) as needed
• Used System trace: ST01, SU53, SU56, RSECADMIN and analyzed tables (USR_AGR)to troubleshoot authorization issues.
• Developed E-CATT (Computer Aided Testing Tools) scripts and LSMW for user administrationactivities
• Manage annual license audits and classification for clients
• Analyzing the functionality and fine-tuning the applications if required ( by creating indexes, replacing database expensive statements/logic etc.)
• Involved in code reviews and performance tuning
• User adoption presentations for internal HR team on business processes and organizational structures.
• Created training materials and trained security team and support teams involved
• Point of contact for Unit, Integration test cycles (ITC), UAT and Hyper-care Created custom infotypes for business requirements.
• Dealt with data dictionary objects like structures, views, index, lock objects, search help Created, managed and uploaded back-end roles to Enterprise Portal
• Developed Security Strategy based on position based responsibilities.
• Knowledge on Employee provisioning using SAP Identity Manager (NWIM).
• Expertise in Solution manager (SOLMAN), CHARM, Incident manager, CUA.
• Designed security roles and authorization for R3 modules FI-CO, HCM(HR), MM, PLM, PS,SCM, SD, ESS, MSS, BC (for ABAP and Basis), BO.
• Maintenance of employee master data Reporting using logical databases (PNP, PNPCE)
• Creation of custom infotypes, infotype enhancements Worked on time constraints, payroll processing, Data retrieval from payroll clusters.
• Responsible for workbook population and validation needed for migration of existing employees to Workday.
• Create reorganizations in Workday for different supervisory organizations as per the changing requirements & Testing all the business processes and organizational structure
• Worked on Creating positions, Requisitions, creating prospects/candidates both manually and by using EIB's
• Moving the workers across Supervisory Orgs without impacting the Org Structure
• Worked on Inbound EIB's to load data into Workday
• Created Advanced Reports in Workday which inturn can be used as Audit Reports.

Trained Nurses and Physicians on how to utilize Epic's Op-time / Anesthesiology system in order to document workflows. Successfully completed Epic Go-Live implementation within Hartford Hospital of Central Connecticut. Communicated project status to the appropriate supervisor/manager and identified barriers to project success.

​

Trained Nurses and Physicians on how to utilize Epic's Op-time / Anesthesiology system in order to document workflows. Assisted with implementing the design and development of Optime / Anestesia training material. Successfully completed Epic Go-Live implementation within Pinnacle Health Harrisburg Hospital. Helped with maintaining the curriculum to end users post Go-Live.

​

Acted as Lead during the Go-Live implementation process. Identified trends that required additional training focus, in-service needs, Policy and Procedure modifications, system modification, etc. Communicated project status to the appropriate supervisor/manager and identified barriers to project success. Hosted personalization labs, webinars, refresher courses and one on one tutoring sessions. Led Optime / Anesthesia Full Classroom training (presentation to groups of 18-24).

• Communicated closely with clinicians and physicians on clinical transformation 

• Optimized for physicians and nurses

• Analyzed specific workflows and best practices that optimize day to day patient care.
  

•  Implemented GO-Live Support.

• Assisted the front desk staff with inputing the patients insurance coverage and verifying everything was corrected

• Supported Physicians/Nurses while documenting assessments

• Supported Physicians/Nurses while administering and documenting medication

• Supported In-Basket the new messaging system to insure an understanding of how to read lab results, response to lab results, generate a letter regarding lab results, and how to send a message to another clinical staff.

•  Assisted end users with understanding workflows for working in EPIC

•  Assisted managers in streamlining EPIC workflows

•  Provided managers with assistance with master template modifications

• Proficient with the use of Epic utilities to generate project and system reports.

• Tested scripts and provided support during Go Live.

• Installed and tested e-signature devices.

• Elbow support for Physicians, Nurses, and other clinical staff members for all phases of Go-Live.

• Provided Support to new Residents, setting them up with access and preferences according to their Department.

• Assisted the clinicians to set up and utilize Smart-Tools (Smart-texts, Smart lists, etc.)

• Providing elbow to elbow support. 

• Providing support on admitting and registration to end user. 

• Providing assistance for all end user on checking patient profile.

• Assisted with navigating, scheduling and cancellation of appointments order entry, in-basket management, creation/use of order-sets, customization of toolbar. 

• Assisted in the scheduling, placing orders, charting, clinical documentation and dictation, phone encounters.

• Provided assistance and guidance with Personalization involving Smart Phrase creation/use, creation of Preference lists and Macros for Note writer.

• Provided ATE support to Physicians, Registered Nurses and support staff during the go-live project. 

• Provided at the elbow support to End Users for Cadence/Prelude/Resolute (PB).

• Directed End Users on creating coverages, Guarantor Accounts, updating Demographics, and scanning.

•  Supported the biller on creating batches for Manual Charge Entry and updating coverages.

• Trained Medical Assistants and all other clinical staff on how to enter all patients' information as well as pharmacy orders and completing the patient's charts. 

• Guided nurses as they were updating information in the M.A.R

• Assisted physicians with ambulatory/inpatient modules.
• Assisted Physician set up order sets and smart phrases for inpatient floor.
• Answered questions from end users and super users.
• Assisted physicians, nurses and authorized medical staff to place, change, and sign orders using Epic.
• Troubleshot and report error messages, printing issues, security problems to the command center.
• Supported Hospitalist one on one with their workflow and providing the support they require to effectively execute proper documentation for their patients and to place, change, and sign orders using Epic.
• Helped physicians close encounters and check in baskets.
• Helped assist nurses with rooming a patient.
  

• Converting appointment from Legacy system to epic.
• Viewing provider's schedule.
• Troubleshooting of various technical issues and calling tickets.
• Supported the secretaries to familiarize with the new system
• Working with the order linking group of consultants linking upcoming lab appointment missing order. 

• Show physicians the importance of signing order 
   Provide help with documentation (vital signs, allergies, patient history, chart review, flow sheet, MAR, orders, discharge documentation and AVS)
• Provide help to physician with navigating through hyperspace, managing active orders, placing orders using smart phrases, creating order sets as well as medication reconciliation. 
• Providing help with troubleshooting system issues and reporting technical issues to the command center 
  
• Demonstrate to front desk how to run reports, document patient telephone call encounter, create and edit pool, send communications within and outside practice, check patient in/out

•  Assisted Providers with accurate order entry, smart phrase creation/use. 
•  Assisted with smart phrase, smart text creation and routine use of smart tools
•  Assisted with in-basket use and management.
•  Troubleshooting of various technical issues and calling tickets.
•  Assisted with checking patients In and Out.
•  Viewing provider's schedules.
• Accepting co-pays.

• Worked as an order linking / appointment conversion specialist.
• Converting appointment from Legacy system to epic.
• Working with a group of consultants creating HAR (Hospital account) for over 25000 upcoming appointments.
• Working with the order linking group of consultants linking upcoming lab appointment missing order.
• Creating appointments from orders.
• Main go-live support resource serving as ATE in the infusion therapy clinic.
• Supported the secretaries to familiarize with the new system.
• Assisted with the workflow.
•  Worked the secretaries through making appointment from order, walking appointment, linking orders to existing appointment.
• Worked secretaries through check-in and registration process. 
• Worked Nurses through their daily work flow.
• Worked nurses through the documentation of Ports insertion.
• Worked nurses through the proper documentation of assessment of ports.
• Assisted PA's with their visits and ensure visits are properly documented, charged and signed.
• Assisted PA's with surgery requests and order modification.
• Worked clinicians through putting in orders.

• Perform ATE in varies Outpatient Departments 
• Assist front desk navigating through the EPIC software 
• Assist Non Clinical staff with the check in and check out process 
• Assist with Cash Drawer/EOD process 
• Process escalated issues that require tickets 
• Participated in Soft Go-Live

• Perform ATE support with Registars 
• Perform ATE support in Admitting Department 
• Assist staff with workqueues
• Follow up on help desk tickets for escalated issues
• Assist with discharge and transfer

• Provided workflow knowledge 
• Provided workqueue training 
• Provided Referral training 
• Call in tickets for escalated issues 
• Participated in Soft Go-Live

• Performed at the elbow support in multiple areas 
• Provide workflow support and knowledge for front desk Schedulers and Registrars 
• Assist with workques 
• Train staff to Transcribe Orders

• Performed ATE support for CADENCE
• Provided workflow knowledge and support to front desk staff
• Provided in basket and workflow support to office manager

• Provided 1:1 support to end users at both check-in and check-out stations. 
• Assisted with verifying and updating patient information, such as demographics, patient's emergency contacts and name change where necessary. 
• Assisted with accepting insurance co-pay at check-In or Check-out, and posting payments to legacy accounts. 
• Assisted with printing daily departmental reports, closing of cash drawer and generating bank deposits. 
• Assisted with New patient registration, adding and verifying coverage using (RTE). 
• Adding/creating guarantor accounts and worker's compensation for work injury related visits.

• Assisted with the check in and check out processes, printing after visit summaries, patient treatment calendars. 
• Assisted with creating new referrals, accepting co-pays and merging guarantor accounts for patient registration. 
• Assisted in documenting incoming and outgoing phone calls in the telephone encounters. Provided support to the clerical staff and assisted with the patient check-in and checkout processes. 
• I helped with the personalization of the DAR (Departmental appointment report) for primary site of assignment and other locations for those who worked at more than one site 
• I taught and explained the use of the in basket, how to send and route messages to pools, and individual recipients
• I assisted with new patient registration process. 
• Helped with the collection of co-pays due at check-In, verifying health insurance coverage, scanning of required documents into a patient's chart and closing the cash draw at the end of each shift.

• Helped Create preference list, smart phrase, smart list, note writer, for Physicians.
• Provided 1:1 support to end users during Go-live.
• Worked with Epic consultants and other project managers, team leads on work flow analysis
• Assisted in Clinical documentation and general navigation in hyperspace
• Assisted with scheduling patients, cancelling appointment and creating phone triage
• Assisted with form reprints, accepting copay due, and electronic consent using the E-signature pad.
• Escalated issues and tickets for prompt solution and followed up on tickets to ensure resolution.
• Assisted with viewing multi-provider schedules, staff daily, and configuring the department appointment report.