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Professional Summary
Exceptional leader talented at Workday Functional Configurations, Integrations, Testing, Security and Reporting. Contributed to divergent clients ranging from Manufacturing, Pharmaceutical, Fashion, consulting and Financial industries with diverse skill pool. Technically-savvy with outstanding relationship building, training and presentation skills. Strong knowledge of real-time systems, factory automation, software configuration management and precisely executes development projects from concept to delivery.
  • Workday Integrations /Security /Reporting
  • Workday Core HCM/ Recruiting/Payroll/ Talent
  • SAP ABAP HR/ Security/ GRC
  • Document Transformation with XML/XSLT LDAP
  • Client assessment and analysis Requirement Analysis/ Research
  • Data management Internal Audit
  • SOAP/REST/Web Services
  • Workday Unit /Regression/end user Testing
  • Test Plans, Cases & Processes
  • Scripting & Documentation
  • Data Interface & Migration Testing
  • Risk management processes and analysis Ticketing Tools
  • SOX Compliance & SOD Management Superior time management
  • Staff development Functional/Technical Specs
Work History
Senior Workday Consultant, 01/2017 to Current
Lending Club San Francisco
  • Act as a liason between Stakeholders, Business owners and vendors to successfully Integrate multiple 3rd party systems like Taleo, Benevity, Schwab and Facilities Management systems with Workday
  • Define the complete strategy and approach right from leveraging the existing functionality of Taleo solution to completely migrate to Workday Recruiting in Early 2019
  • Test Lead for ADP Payroll Interface and Multiple Business Processes
  • Created and executed system and integration test scripts.
  • Co-ordinte end to end testing incorporating  general and business specific scenarios through out the Test Cycle
  • Delivered thorough QA testing reports that determined product quality and release readiness.
  • Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and content to software developers.
  • Design and implement Integration strategy (Inbound/Outbound) for the complete new hire process (Workday --> Taleo --> Workday)
  • Lead the Design and Development for all the reporting requirements which involves multiple business owners from HRIS, FP&A, LOA, Payroll, Benifits & Recruiting
  • Developed Complex Advanced, Matrix and Composite Reports Defined clear targets and objectives and communicated them to other team members.
  • Monitored timelines and flagged potential issues to be addressed.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Gather Requirements from workshops with multiple vendors Mentored the team on Workday product, reporting basics, navigation, Business process and Integration.
Solution Advisor, 08/2014 to 04/2016
Deloitte Dallas
  • Manage ERP applications development, Testing  and support activities for multiple engagements
  • Develops and maintains an enterprise application and integration architecture plan in support of the organization's strategic and tactical plans.
  • Coordinate work flow among five consultants and supervised three support staff.
  • Transitioned software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity.
  • Managed Testing, Data conversions, Business Process/Domain Security policies, and Business Process configuration
  • Generated Advanced and Matrix reports across HCM, Benefits and Compensation modules
  • Worked on Performance Management Re-engineering project
  • Expanded Conceptual Knowledge on Studio Integrations
  • Focussed in Analyzing client's HR/Payroll business needs through client working sessions and supported the development of new business processes and a future state design
  • Collaborate with functional and technical stakeholders to optimize business processes (particularly workflow/security)
  • Support regression testing and the introduction of required changes as new Workday releases are introduced.
  • Manage Workday functional ticketing queue to ensure tickets are addressed within SLA with excellent customer service Involved in Internal Audit.
  • Both Interim and Roll-Forward Procedures Stored, retrieved and manipulated data for close analysis of system capabilities.
  • Consulted regularly with customers on project status, proposals and technical issues.
  • Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval, and indexing.
  • Lead security/ABAP build team to provided technical direction to application security
  • Developed On-boarding Automation Custom Solution using ABAP which integrates ECC backend, HR Database, LDAP and GRC.
  • Ensured all the controls(Manual and Automated) are working as per the organization policies.
Consultant, 03/2011 to 08/2014
HCL Technologies
  • Implementation/Development/Testing of all RICEF Components in SAP and Core HCM components of Workday
  • Provide technical guidance and support in the following modules: HR/HCM and SD/MM
  • Worked on solution manager (SOLMAN) & Change Management processes
  • Lead security/ABAP build team to provided technical direction to application security
  • Implemented Global HR Security for a major food chain
  • Lead role design & redesign workshops with Functional Consultants, and Business Process Leads to provide technical direction on SAP application security
  • Developed various ABAP reports/objects which in turn will be used as templates for local implementations
  • Worked on Both JAVA and ABAP Stacks
  • Provide production support / mini rollouts / enhancement projects on SAP applications like: CRM,ECC, BI, PI, SOLMAN, and CUA(Central User Administration) as needed
  • Used System trace: ST01, SU53, SU56, RSECADMIN and analyzed tables (USR_AGR)to troubleshoot authorization issues.
  • Developed E-CATT (Computer Aided Testing Tools) scripts and LSMW for user administrationactivities
  • Manage annual license audits and classification for clients
  • Analyzing the functionality and fine-tuning the applications if required ( by creating indexes, replacing database expensive statements/logic etc.)
  • Involved in code reviews and performance tuning
  • User adoption presentations for internal HR team on business processes and organizational structures.
  • Created training materials and trained security team and support teams involved
  • Point of contact for Unit, Integration test cycles (ITC), UAT and Hyper-care Created custom infotypes for business requirements.
  • Dealt with data dictionary objects like structures, views, index, lock objects, search help Created, managed and uploaded back-end roles to Enterprise Portal
  • Developed Security Strategy based on position based responsibilities.
  • Knowledge on Employee provisioning using SAP Identity Manager (NWIM).
  • Expertise in Solution manager (SOLMAN), CHARM, Incident manager, CUA.
  • Designed security roles and authorization for R3 modules FI-CO, HCM(HR), MM, PLM, PS,SCM, SD, ESS, MSS, BC (for ABAP and Basis), BO.
  • Maintenance of employee master data Reporting using logical databases (PNP, PNPCE)
  • Creation of custom infotypes, infotype enhancements Worked on time constraints, payroll processing, Data retrieval from payroll clusters.
  • Responsible for workbook population and validation needed for migration of existing employees to Workday.
  • Create reorganizations in Workday for different supervisory organizations as per the changing requirements & Testing all the business processes and organizational structure
  • Worked on Creating positions, Requisitions, creating prospects/candidates both manually and by using EIB's
  • Moving the workers across Supervisory Orgs without impacting the Org Structure
  • Worked on Inbound EIB's to load data into Workday
  • Created Advanced Reports in Workday which inturn can be used as Audit Reports.
Bachelor of Science: Computer Science and Engineering, 2011
Annamalai University
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Professional Summary

Highly organized, charismatic and driven IT professional who is devoted to leading and assisting the development and launch of technology projects in alignment with business, operational and compliance requirements. Accustomed to managing multiple projects and priorities in fast-paced environments.


IT Infrastructure Library (ITIL) Foundation Certificate in IT Service Management |2018| Certified Associate in Project Management (CAPM), Certified through Project Management Institute (PMI) |2018|

Credentialed Trainer in Optime / Anesthesia Epic Systems |2015|

Work History
Epic Project Manager, 09/2017 to Current
NYU Langone Medical Center New York, NY

Cross function with IT teams to ensure all systems, applications etc. are functional and coincide with system standards. Utilizes Primavera, Microsoft Project, Microsoft Excel, Microsoft Powerpoint and Bluebeam for project management purposes. Monitoring and updating status on detailed tasks and deliverables. Proactively escalate problems and issues following through to resolution. Manage relationships with other process management teams to provide a consistent delivery. Coordinate meetings with stakeholders, project managers and other project leads to update project progress. Maintain project schedules by managing timelines and making proactive adjustments. Coordinate presentations for customers detailing project scope, progress and results. Consistently meet deadlines and requirements for all production work orders.

Epic Credentialed IT ATE Support/Trainer, 04/2017 to 05/2017
Hartford Hospital of Central Connecticut Hartford, Connecticut

Trained Nurses and Physicians on how to utilize Epic's Op-time / Anesthesiology system in order to document workflows. Successfully completed Epic Go-Live implementation within Hartford Hospital of Central Connecticut. Communicated project status to the appropriate supervisor/manager and identified barriers to project success.

Epic Credentialed IT Trainer , 09/2016 to 02/2017
Pinnacle Health Harrisburg Hospital Harrisburg, Pennsylvania

Trained Nurses and Physicians on how to utilize Epic's Op-time / Anesthesiology system in order to document workflows. Assisted with implementing the design and development of Optime / Anestesia training material. Successfully completed Epic Go-Live implementation within Pinnacle Health Harrisburg Hospital. Helped with maintaining the curriculum to end users post Go-Live.

Epic Credentialed IT Trainer, 03/2015 to 08/2016
Montefiore Medical Center Bronx, New York

Acted as Lead during the Go-Live implementation process. Identified trends that required additional training focus, in-service needs, Policy and Procedure modifications, system modification, etc. Communicated project status to the appropriate supervisor/manager and identified barriers to project success. Hosted personalization labs, webinars, refresher courses and one on one tutoring sessions. Led Optime / Anesthesia Full Classroom training (presentation to groups of 18-24).

Bachelor of Arts: Political Science, 2014
Drexel University - Philadelphia, PA

Certificate in Writing and Publishing

Leadership Management training

Extensively trained in Communication Theory and Research Methods

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Professional Summary

Responsible for developing the necessary training environment for the end user. Strong background providing EHR training in the classroom environment to Credentialed Trainers, end-users as well as ATE Support staff with 14 years of of experience working with multiple EHR systems such as EPIC, eClinical Works, Allscripts, and NextGen in the Ambulatory and specialty group setting. In-depth knowledge of clinical workflows in numerous healthcare specialties. Well versed in providing support to hospital staff in the Go-Live environment, ensuring the staff feels comfortable transitioning in both routine and emergent situations.

  • Epic Cupid Certified
  • Epic OpTime/Anesthesia/Orders Credentialed Trainer
  • EClinical Works Ambulatory Trainer
  • AllScripts Ambulatory/Ob-Gyn Trainer
  • NextGen Cardiology/Ob-Gyn Trainer
  • Certified DragonTrainer
  • Curriculum Development
  • Clinical/ Operating Room Implementation
  • Extensive knowledge of multiple EHR systems
  • Excellent communication skills
  • Ability to convey technical information
Work History
Epic Cupid Principal Trainer, 09/2018 to Current
Trinity HealthLivonia, MI
  • Provided workflow based instruction to end users in the Cupid/Cardiology roles including; Physicians, multiple technologist roles on different modalities, Intra, Prep/Recovery nurses in procedural areas such as; Cath, EP, and Vascular as well as Schedulers and Front Desk staff in both Invasive and Non-Invasive departments
  • Built and maintained training environments so it mirrors the production environment, and provide the end user with a realistic view of their workspace during training
  • Created and maintained all training materials including but not limited to: Lesson plans, Power Point, E-Learnings, and classroom information sheets
  • Created tip sheets for end users
  • Maintained Learning Home Dashboards with updated information
  • Created E-Learnings using Captivate
  • Additional Epic experience: Orders inpatient surgeon and inpatient/outpatient physician documentation, OpTime, and Anesthesia
Clinical Manager/eClinicalWorks Trainer, 04/2018 to 08/2018
Advanced Medical GroupDearborn, MI
  • Conducted Training sessions with Physicians, and Staff on eClinical Works
  • Developed training materials
  • Provided regular feedback/status reports to management
  • Supervised and managed the daily activities of a clinical team consisting of 1 physician, 1 nurse and support staff
  • Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance
  • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines
  • Established standards for selection, promotion and termination of staff
  • Oversaw billing, payroll,and verified that proper procedures were followed
  • Ensured HIPAA compliance
EPIC OpTime/Anesthesia/Orders Credentialed Trainer, 10/2017 to 02/2018
Self Regional HospitalGreenwood, SC
  • Successfully completed all credentialing, and training which included paneling, and a written exam
  • Assisted Principal Trainer with curriculum design, creating quick study guides and tip sheets
  • Reviewed and tested lesson plans for development and accuracy
  • Conducted specialized educational sessions and software application training for all staff on new systems/processes
  • Worked with the Instructional Designer to improve the effectiveness of training through feedback obtained in the classroom
  • Facilitated proficiency assessments and evaluations at the end of each session
  • Provided regular feedback/status reports to management
  • Performed one-on-one physician personalization
  • Average classroom size 10-25
  • Successfully supported the Go-Live
Epic OpTime Credentialed Trainer, 03/2017 to 09/2017
Henry Ford Allegiance HealthJackson, Michigan
  • Successfully completed all credentialing, and training which included paneling, and a written exam
  • Developed and enhanced existing training curriculum for trainers and end users
  • Reviewed and tested lesson plans and software for development and accuracy
  • Assisted Principal Trainer with the creation of tip sheets
  • Conducted specialized educational sessions and software application training for all staff on new and existing systems processes
  • Worked closely with the Instructional Designer to improve the effectiveness of training through feedback obtained in the classroom
  • Worked as a liaison between end users and analysts/Principal Trainers/Leadership
  • Facilitated proficiency assessments and evaluations at the end of each session
  • Average classroom size 5-25
  • Provided Go-Live/ End user support
Clinical Coordinator/ Allscripts Trainer, 10/2013 to 03/2017
Garden City Hospital Center for Family MedicineGarden City, Michigan
  • Developed training curriculum
  • Trained all members of the patient care team about documentation guidelines for medical records
  • Conducted specialized educational sessions and software application training for all staff on new and existing systems/processes
  • Prepared Physicians to train their colleagues and staff
  • Facilitated proficiency assessments and evaluations at the end of each session
  • Implemented EHR updates with existing employees
  • Facilitated improvement in the overall quality and completeness of medical record documentation through the query process along with informal education
  • Collaborated with staff, and physicians to identify and reflect the quality and acuity of administered care
  • Reviewed and evaluated records for completeness and accuracy of information
  • Provided support to various clinics within the medical group to address support issues during go-Live.
Medical Assistant/ NextGen Trainer, 05/2008 to 10/2012
IHA Associates in Gynecology & Obstetrics - Arbor ParkYpsilanti, Michigan
  • NextGen EHR trainer for current and new employees
  • Conducted specialized educational sessions and software application training for all staff on new and existing processes
  • Planned and presented training for new functionality and post implementation sessions
  • Prepared and delivered training for system upgrades
  • Prepared Physicians to train their colleagues and staff
  • Developed instructional lesson plans
  • Facilitated proficiency assessments at the end of each session
  • Provided Go-Live/ End user support
Medical Assistant/ NextGen Trainer, 03/2004 to 04/2008
Michigan Heart Cardiovascular InstituteYpsilanti, Michigan 48198
  • NextGen Trainer/ Super User
  • Conducted one on one, and group training sessions with Physicians, and all Nursing staff
  • Prepared Physicians to train their colleagues and staff
  • Analyzed and evaluated clinical work flows
  • Developed instructional lesson plans
  • Planned and presented training for new functionality and post implementation sessions
  • Provided Go-Live/ End user support
  • Implemented features, providing technical expertise, training, and facilitating knowledge transfer to new clients
Additional Information

Credentialed in Epic OpTime/Anesthesia/Orders

Nursing Schoolcraft College - Livonia, MI

Cupid Certification

OpTime Credentialed Trainer

Anesthesia Credentialed Trainer

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Epic Credentialed Trainer Adept Epic Credentialed Trainer specializing in providing comprehensive staff support in the use of epic-related applications. Three years of clinical healthcare system experience. Completed multiple go-lives and is knowledgeable in epic implementation at major medical centers.


Leidos Health Fort Worth/Dallas, TX
  • Assisted with the Environmental Services Department and Transport Department

  • Trained hospital staffs on how to check in, check out, page, proceed to the next step, mark as clean, register patients and rooms.

  • Assisted with Grand central check-in and check-out.

  • Assisted Grand Central with completing registration and linking orders.
Santa Rosa Consulting Stockton, CA
  • Communicated closely with clinicians and physicians on clinical transformation 

  • Optimized for physicians and nurses

  • Analyzed specific workflows and best practices that optimize day to day patient care.

  •  Implemented GO-Live Support.
Santa Rosa Consulting Oakland, CA
  • Assisted the front desk staff with inputing the patients insurance coverage and verifying everything was corrected

  • Supported Physicians/Nurses while documenting assessments

  • Supported Physicians/Nurses while administering and documenting medication

  • Supported In-Basket the new messaging system to insure an understanding of how to read lab results, response to lab results, generate a letter regarding lab results, and how to send a message to another clinical staff.
Leidos Health Nashua, NH
  •  Assisted end users with understanding workflows for working in EPIC

  •  Assisted managers in streamlining EPIC workflows

  •  Provided managers with assistance with master template modifications
TekSystems Cleveland, OH
  • Proficient with the use of Epic utilities to generate project and system reports.

  • Tested scripts and provided support during Go Live.

  • Installed and tested e-signature devices.

  • Elbow support for Physicians, Nurses, and other clinical staff members for all phases of Go-Live.

  • Provided Support to new Residents, setting them up with access and preferences according to their Department.

  • Assisted the clinicians to set up and utilize Smart-Tools (Smart-texts, Smart lists, etc.)
Epic Activation Consultant AMB/Cadence Mar 2018 to Apr 2018
Santa Rosa Consulting Long Island, NY
  • Providing elbow to elbow support. 

  • Providing support on admitting and registration to end user. 

  • Providing assistance for all end user on checking patient profile.

  • Assisted with navigating, scheduling and cancellation of appointments order entry, in-basket management, creation/use of order-sets, customization of toolbar. 

  • Assisted in the scheduling, placing orders, charting, clinical documentation and dictation, phone encounters.

  • Provided assistance and guidance with Personalization involving Smart Phrase creation/use, creation of Preference lists and Macros for Note writer.

  • Provided ATE support to Physicians, Registered Nurses and support staff during the go-live project. 
TEKsystems Rochester, NY
  • Provided at the elbow support to End Users for Cadence/Prelude/Resolute (PB).

  • Directed End Users on creating coverages, Guarantor Accounts, updating Demographics, and scanning.

  •  Supported the biller on creating batches for Manual Charge Entry and updating coverages.

  • Trained Medical Assistants and all other clinical staff on how to enter all patients' information as well as pharmacy orders and completing the patient's charts. 

  • Guided nurses as they were updating information in the M.A.R
Epic Activation Consultant Amb/INP Dec 2017 to Jan 2018
St. Lukes Hospital
  • Assisted physicians with ambulatory/inpatient modules.
  • Assisted Physician set up order sets and smart phrases for inpatient floor.
  • Answered questions from end users and super users.
  • Assisted physicians, nurses and authorized medical staff to place, change, and sign orders using Epic.
  • Troubleshot and report error messages, printing issues, security problems to the command center.
  • Supported Hospitalist one on one with their workflow and providing the support they require to effectively execute proper documentation for their patients and to place, change, and sign orders using Epic.
  • Helped physicians close encounters and check in baskets.
  • Helped assist nurses with rooming a patient.
Epic Activation Consultant Cadence/AMB Oct 2017 to Nov 2017
Vanderbilt Health
  • Converting appointment from Legacy system to epic.
  • Viewing provider's schedule.
  • Troubleshooting of various technical issues and calling tickets.
  • Supported the secretaries to familiarize with the new system
  • Working with the order linking group of consultants linking upcoming lab appointment missing order. 
Epic Activation Consultant Cadence/AMB Aug 2017 to Sep 2017
Lexington Medical
  • Show physicians the importance of signing order 
     Provide help with documentation (vital signs, allergies, patient history, chart review, flow sheet, MAR, orders, discharge documentation and AVS)
  • Provide help to physician with navigating through hyperspace, managing active orders, placing orders using smart phrases, creating order sets as well as medication reconciliation. 
  • Providing help with troubleshooting system issues and reporting technical issues to the command center 
  • Demonstrate to front desk how to run reports, document patient telephone call encounter, create and edit pool, send communications within and outside practice, check patient in/out

Epic Activation Consultant AMB/Cadence May 2017 to Jul 2017
Eskenazi Health
  •  Assisted Providers with accurate order entry, smart phrase creation/use. 
  •  Assisted with smart phrase, smart text creation and routine use of smart tools
  •  Assisted with in-basket use and management.
  •  Troubleshooting of various technical issues and calling tickets.
  •  Assisted with checking patients In and Out.
  •  Viewing provider's schedules.
  • Accepting co-pays.

Epic Activation Consultant AMB/Cadence Mar 2017 to Apr 2017
Lexington Medical Center
  • Worked as an order linking / appointment conversion specialist.
  • Converting appointment from Legacy system to epic.
  • Working with a group of consultants creating HAR (Hospital account) for over 25000 upcoming appointments.
  • Working with the order linking group of consultants linking upcoming lab appointment missing order.
  • Creating appointments from orders.
  • Main go-live support resource serving as ATE in the infusion therapy clinic.
  • Supported the secretaries to familiarize with the new system.
  • Assisted with the workflow.
  •  Worked the secretaries through making appointment from order, walking appointment, linking orders to existing appointment.
  • Worked secretaries through check-in and registration process. 
  • Worked Nurses through their daily work flow.
  • Worked nurses through the documentation of Ports insertion.
  • Worked nurses through the proper documentation of assessment of ports.
  • Assisted PA's with their visits and ensure visits are properly documented, charged and signed.
  • Assisted PA's with surgery requests and order modification.
  • Worked clinicians through putting in orders.
Epic Activation Consultant/Cadence Feb 2017 to Mar 2017
John Hopkins Hospital
  • Perform ATE in varies Outpatient Departments 
  • Assist front desk navigating through the EPIC software 
  • Assist Non Clinical staff with the check in and check out process 
  • Assist with Cash Drawer/EOD process 
  • Process escalated issues that require tickets 
  • Participated in Soft Go-Live

Epic Activation Consultant Cadence/AMB Dec 2016 to Feb 2017
MD Anderson Cancer Center
  • Perform ATE support with Registars 
  • Perform ATE support in Admitting Department 
  • Assist staff with workqueues
  • Follow up on help desk tickets for escalated issues
  • Assist with discharge and transfer

Epic Activation Consultant ADT/Cadence Nov 2016 to Dec 2016
Novant Hospital
  • Provided workflow knowledge 
  • Provided workqueue training 
  • Provided Referral training 
  • Call in tickets for escalated issues 
  • Participated in Soft Go-Live

Epic Activation Consultant/Cadence Jul 2016 to Aug 2016
Carolina Medical Hospital
  • Performed at the elbow support in multiple areas 
  • Provide workflow support and knowledge for front desk Schedulers and Registrars 
  • Assist with workques 
  • Train staff to Transcribe Orders

Epic Activation Consultant/Cadence Jun 2016 to Jul 2016
Johns Hopkins Hospital
  • Performed ATE support for CADENCE
  • Provided workflow knowledge and support to front desk staff
  • Provided in basket and workflow support to office manager

Epic Activation Consultant/Cadence May 2016 to Jun 2016
Moses Core Regional Cancer Center
  • Provided 1:1 support to end users at both check-in and check-out stations. 
  • Assisted with verifying and updating patient information, such as demographics, patient's emergency contacts and name change where necessary. 
  • Assisted with accepting insurance co-pay at check-In or Check-out, and posting payments to legacy accounts. 
  • Assisted with printing daily departmental reports, closing of cash drawer and generating bank deposits. 
  • Assisted with New patient registration, adding and verifying coverage using (RTE). 
  • Adding/creating guarantor accounts and worker's compensation for work injury related visits.

Epic Activation Consultant AMB/Cadence Sep 2015 to Oct 2015
Carolina Medical Hospital
  • Assisted with the check in and check out processes, printing after visit summaries, patient treatment calendars. 
  • Assisted with creating new referrals, accepting co-pays and merging guarantor accounts for patient registration. 
  • Assisted in documenting incoming and outgoing phone calls in the telephone encounters. Provided support to the clerical staff and assisted with the patient check-in and checkout processes. 
  • I helped with the personalization of the DAR (Departmental appointment report) for primary site of assignment and other locations for those who worked at more than one site 
  • I taught and explained the use of the in basket, how to send and route messages to pools, and individual recipients
  • I assisted with new patient registration process. 
  • Helped with the collection of co-pays due at check-In, verifying health insurance coverage, scanning of required documents into a patient's chart and closing the cash draw at the end of each shift.
Epic Activation Consultant AMB/Cadence Feb 2015 to Aug 2015
Epic Go Cape Fear Hospital
  • Helped Create preference list, smart phrase, smart list, note writer, for Physicians.
  • Provided 1:1 support to end users during Go-live.
  • Worked with Epic consultants and other project managers, team leads on work flow analysis
  • Assisted in Clinical documentation and general navigation in hyperspace
  • Assisted with scheduling patients, cancelling appointment and creating phone triage
  • Assisted with form reprints, accepting copay due, and electronic consent using the E-signature pad.
  • Escalated issues and tickets for prompt solution and followed up on tickets to ensure resolution.
  • Assisted with viewing multi-provider schedules, staff daily, and configuring the department appointment report.

Adobe, go-live, Cadence, Excellent communication, content, customer service skills, documentation, electronic medical records, instructing, interface design and development, Excel, Microsoft Office, PowerPoint, Windows 7 and XP, Word, nursing, Operating System, order entry, organizational skills, policies, problem solving, reconciling, scheduling, statistics, telephone, troubleshooting, workflow