Epic Consultant resume examples

• Manage ERP applications development, Testing  and support activities for multiple engagements
• Develops and maintains an enterprise application and integration architecture plan in support of the organization's strategic and tactical plans.
• Coordinate work flow among five consultants and supervised three support staff.
• Transitioned software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity.
• Managed Testing, Data conversions, Business Process/Domain Security policies, and Business Process configuration
• Generated Advanced and Matrix reports across HCM, Benefits and Compensation modules
• Worked on Performance Management Re-engineering project
• Expanded Conceptual Knowledge on Studio Integrations
• Focussed in Analyzing client's HR/Payroll business needs through client working sessions and supported the development of new business processes and a future state design
• Collaborate with functional and technical stakeholders to optimize business processes (particularly workflow/security)
• Support regression testing and the introduction of required changes as new Workday releases are introduced.
• Manage Workday functional ticketing queue to ensure tickets are addressed within SLA with excellent customer service Involved in Internal Audit.
• Both Interim and Roll-Forward Procedures Stored, retrieved and manipulated data for close analysis of system capabilities.
• Consulted regularly with customers on project status, proposals and technical issues.
• Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval, and indexing.
• Lead security/ABAP build team to provided technical direction to application security
• Developed On-boarding Automation Custom Solution using ABAP which integrates ECC backend, HR Database, LDAP and GRC.
• Ensured all the controls(Manual and Automated) are working as per the organization policies.

• Implementation/Development/Testing of all RICEF Components in SAP and Core HCM components of Workday
• Provide technical guidance and support in the following modules: HR/HCM and SD/MM
• Worked on solution manager (SOLMAN) & Change Management processes
• Lead security/ABAP build team to provided technical direction to application security
• Implemented Global HR Security for a major food chain
• Lead role design & redesign workshops with Functional Consultants, and Business Process Leads to provide technical direction on SAP application security
• Developed various ABAP reports/objects which in turn will be used as templates for local implementations
• Worked on Both JAVA and ABAP Stacks
• Provide production support / mini rollouts / enhancement projects on SAP applications like: CRM,ECC, BI, PI, SOLMAN, and CUA(Central User Administration) as needed
• Used System trace: ST01, SU53, SU56, RSECADMIN and analyzed tables (USR_AGR)to troubleshoot authorization issues.
• Developed E-CATT (Computer Aided Testing Tools) scripts and LSMW for user administrationactivities
• Manage annual license audits and classification for clients
• Analyzing the functionality and fine-tuning the applications if required ( by creating indexes, replacing database expensive statements/logic etc.)
• Involved in code reviews and performance tuning
• User adoption presentations for internal HR team on business processes and organizational structures.
• Created training materials and trained security team and support teams involved
• Point of contact for Unit, Integration test cycles (ITC), UAT and Hyper-care Created custom infotypes for business requirements.
• Dealt with data dictionary objects like structures, views, index, lock objects, search help Created, managed and uploaded back-end roles to Enterprise Portal
• Developed Security Strategy based on position based responsibilities.
• Knowledge on Employee provisioning using SAP Identity Manager (NWIM).
• Expertise in Solution manager (SOLMAN), CHARM, Incident manager, CUA.
• Designed security roles and authorization for R3 modules FI-CO, HCM(HR), MM, PLM, PS,SCM, SD, ESS, MSS, BC (for ABAP and Basis), BO.
• Maintenance of employee master data Reporting using logical databases (PNP, PNPCE)
• Creation of custom infotypes, infotype enhancements Worked on time constraints, payroll processing, Data retrieval from payroll clusters.
• Responsible for workbook population and validation needed for migration of existing employees to Workday.
• Create reorganizations in Workday for different supervisory organizations as per the changing requirements & Testing all the business processes and organizational structure
• Worked on Creating positions, Requisitions, creating prospects/candidates both manually and by using EIB's
• Moving the workers across Supervisory Orgs without impacting the Org Structure
• Worked on Inbound EIB's to load data into Workday
• Created Advanced Reports in Workday which inturn can be used as Audit Reports.

Trained Nurses and Physicians on how to utilize Epic's Op-time / Anesthesiology system in order to document workflows. Successfully completed Epic Go-Live implementation within Hartford Hospital of Central Connecticut. Communicated project status to the appropriate supervisor/manager and identified barriers to project success.

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Trained Nurses and Physicians on how to utilize Epic's Op-time / Anesthesiology system in order to document workflows. Assisted with implementing the design and development of Optime / Anestesia training material. Successfully completed Epic Go-Live implementation within Pinnacle Health Harrisburg Hospital. Helped with maintaining the curriculum to end users post Go-Live.

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Acted as Lead during the Go-Live implementation process. Identified trends that required additional training focus, in-service needs, Policy and Procedure modifications, system modification, etc. Communicated project status to the appropriate supervisor/manager and identified barriers to project success. Hosted personalization labs, webinars, refresher courses and one on one tutoring sessions. Led Optime / Anesthesia Full Classroom training (presentation to groups of 18-24).

• Communicated closely with clinicians and physicians on clinical transformation 

• Optimized for physicians and nurses

• Analyzed specific workflows and best practices that optimize day to day patient care.
  

•  Implemented GO-Live Support.

• Assisted the front desk staff with inputing the patients insurance coverage and verifying everything was corrected

• Supported Physicians/Nurses while documenting assessments

• Supported Physicians/Nurses while administering and documenting medication

• Supported In-Basket the new messaging system to insure an understanding of how to read lab results, response to lab results, generate a letter regarding lab results, and how to send a message to another clinical staff.

•  Assisted end users with understanding workflows for working in EPIC

•  Assisted managers in streamlining EPIC workflows

•  Provided managers with assistance with master template modifications

• Proficient with the use of Epic utilities to generate project and system reports.

• Tested scripts and provided support during Go Live.

• Installed and tested e-signature devices.

• Elbow support for Physicians, Nurses, and other clinical staff members for all phases of Go-Live.

• Provided Support to new Residents, setting them up with access and preferences according to their Department.

• Assisted the clinicians to set up and utilize Smart-Tools (Smart-texts, Smart lists, etc.)

• Providing elbow to elbow support. 

• Providing support on admitting and registration to end user. 

• Providing assistance for all end user on checking patient profile.

• Assisted with navigating, scheduling and cancellation of appointments order entry, in-basket management, creation/use of order-sets, customization of toolbar. 

• Assisted in the scheduling, placing orders, charting, clinical documentation and dictation, phone encounters.

• Provided assistance and guidance with Personalization involving Smart Phrase creation/use, creation of Preference lists and Macros for Note writer.

• Provided ATE support to Physicians, Registered Nurses and support staff during the go-live project. 

• Provided at the elbow support to End Users for Cadence/Prelude/Resolute (PB).

• Directed End Users on creating coverages, Guarantor Accounts, updating Demographics, and scanning.

•  Supported the biller on creating batches for Manual Charge Entry and updating coverages.

• Trained Medical Assistants and all other clinical staff on how to enter all patients' information as well as pharmacy orders and completing the patient's charts. 

• Guided nurses as they were updating information in the M.A.R

• Assisted physicians with ambulatory/inpatient modules.
• Assisted Physician set up order sets and smart phrases for inpatient floor.
• Answered questions from end users and super users.
• Assisted physicians, nurses and authorized medical staff to place, change, and sign orders using Epic.
• Troubleshot and report error messages, printing issues, security problems to the command center.
• Supported Hospitalist one on one with their workflow and providing the support they require to effectively execute proper documentation for their patients and to place, change, and sign orders using Epic.
• Helped physicians close encounters and check in baskets.
• Helped assist nurses with rooming a patient.
  

• Converting appointment from Legacy system to epic.
• Viewing provider's schedule.
• Troubleshooting of various technical issues and calling tickets.
• Supported the secretaries to familiarize with the new system
• Working with the order linking group of consultants linking upcoming lab appointment missing order. 

• Show physicians the importance of signing order 
   Provide help with documentation (vital signs, allergies, patient history, chart review, flow sheet, MAR, orders, discharge documentation and AVS)
• Provide help to physician with navigating through hyperspace, managing active orders, placing orders using smart phrases, creating order sets as well as medication reconciliation. 
• Providing help with troubleshooting system issues and reporting technical issues to the command center 
  
• Demonstrate to front desk how to run reports, document patient telephone call encounter, create and edit pool, send communications within and outside practice, check patient in/out

•  Assisted Providers with accurate order entry, smart phrase creation/use. 
•  Assisted with smart phrase, smart text creation and routine use of smart tools
•  Assisted with in-basket use and management.
•  Troubleshooting of various technical issues and calling tickets.
•  Assisted with checking patients In and Out.
•  Viewing provider's schedules.
• Accepting co-pays.

• Worked as an order linking / appointment conversion specialist.
• Converting appointment from Legacy system to epic.
• Working with a group of consultants creating HAR (Hospital account) for over 25000 upcoming appointments.
• Working with the order linking group of consultants linking upcoming lab appointment missing order.
• Creating appointments from orders.
• Main go-live support resource serving as ATE in the infusion therapy clinic.
• Supported the secretaries to familiarize with the new system.
• Assisted with the workflow.
•  Worked the secretaries through making appointment from order, walking appointment, linking orders to existing appointment.
• Worked secretaries through check-in and registration process. 
• Worked Nurses through their daily work flow.
• Worked nurses through the documentation of Ports insertion.
• Worked nurses through the proper documentation of assessment of ports.
• Assisted PA's with their visits and ensure visits are properly documented, charged and signed.
• Assisted PA's with surgery requests and order modification.
• Worked clinicians through putting in orders.

• Perform ATE in varies Outpatient Departments 
• Assist front desk navigating through the EPIC software 
• Assist Non Clinical staff with the check in and check out process 
• Assist with Cash Drawer/EOD process 
• Process escalated issues that require tickets 
• Participated in Soft Go-Live

• Perform ATE support with Registars 
• Perform ATE support in Admitting Department 
• Assist staff with workqueues
• Follow up on help desk tickets for escalated issues
• Assist with discharge and transfer

• Provided workflow knowledge 
• Provided workqueue training 
• Provided Referral training 
• Call in tickets for escalated issues 
• Participated in Soft Go-Live

• Performed at the elbow support in multiple areas 
• Provide workflow support and knowledge for front desk Schedulers and Registrars 
• Assist with workques 
• Train staff to Transcribe Orders

• Performed ATE support for CADENCE
• Provided workflow knowledge and support to front desk staff
• Provided in basket and workflow support to office manager

• Provided 1:1 support to end users at both check-in and check-out stations. 
• Assisted with verifying and updating patient information, such as demographics, patient's emergency contacts and name change where necessary. 
• Assisted with accepting insurance co-pay at check-In or Check-out, and posting payments to legacy accounts. 
• Assisted with printing daily departmental reports, closing of cash drawer and generating bank deposits. 
• Assisted with New patient registration, adding and verifying coverage using (RTE). 
• Adding/creating guarantor accounts and worker's compensation for work injury related visits.

• Assisted with the check in and check out processes, printing after visit summaries, patient treatment calendars. 
• Assisted with creating new referrals, accepting co-pays and merging guarantor accounts for patient registration. 
• Assisted in documenting incoming and outgoing phone calls in the telephone encounters. Provided support to the clerical staff and assisted with the patient check-in and checkout processes. 
• I helped with the personalization of the DAR (Departmental appointment report) for primary site of assignment and other locations for those who worked at more than one site 
• I taught and explained the use of the in basket, how to send and route messages to pools, and individual recipients
• I assisted with new patient registration process. 
• Helped with the collection of co-pays due at check-In, verifying health insurance coverage, scanning of required documents into a patient's chart and closing the cash draw at the end of each shift.

• Helped Create preference list, smart phrase, smart list, note writer, for Physicians.
• Provided 1:1 support to end users during Go-live.
• Worked with Epic consultants and other project managers, team leads on work flow analysis
• Assisted in Clinical documentation and general navigation in hyperspace
• Assisted with scheduling patients, cancelling appointment and creating phone triage
• Assisted with form reprints, accepting copay due, and electronic consent using the E-signature pad.
• Escalated issues and tickets for prompt solution and followed up on tickets to ensure resolution.
• Assisted with viewing multi-provider schedules, staff daily, and configuring the department appointment report.

• Assisted physicians on how to make use of the Order Entry and populate Progress Notes
• Trained Front desk staff on chart abstraction and scanning
• Provided support to Physicians on how to build macros for ROS and Physical Exams
• Elbow support to Nurses on how navigate through the MAR
• Worked with end users to define functional and technical system requirements as appropriate

• Elbow support for physicians and nurses find medication, review patient header, allergies, results and enter medication orders
• Assisted end users to define functional and technical system requirements as appropriate
• Assisted physician on how to complete admission and discharge patients using the navigator.
• Provided support to nurses on how to acknowledge orders, assign patients and complete task on the flowsheet.

• Provided (CPOE) Computerized Provider Order Entry support to physicians and nurses during Go-Live activation
• Supported physicians and nurses on how to review and update patient's information in the current system
• Troubleshooting and reported any error message, printing issues, security problems and enhancement suggestions
• Assisted with Provider Order Management, Provider Care Management, Discharge and Med

• Provided elbow –to- elbow support to all clinical staff including physician assistants, physicians, nurses, and clerks
• Provided end-user support for managing Inbasket
and 
setting up end-user Inbasket pools
• Walked the Physicians through the navigation of Epic software
• supported Nurses and educated them on documentatio in flowsheets and MAR.

• Worked with end users to define functional and technical system requirements as appropriate
• Provided One-on-One training to Physicians and Nurses on Flow-sheet data entry
• Guided Nurses Step by Step process on how to review and update patient's information in Soarian
• New user creation, maintenance, Training and support.
• Elbow support for physicians and nurses during Go-Live

• Assisting Nursing with medication administration and documentation
• Assisting Nurses with documentation of assessments such as pain assessment, vital signs and complex assessment.
• Supporting Physicians with admission and discharge process of patients.
• Assisting Nursing with medication administration and documentation

• Worked closely with Application specialists in the build of the Ambulatory and ClinDoc environment to prepare proper training environment for physicians and staff
• Proficient in the use of PLY environments to train end users and super users
• Skilled in designing curriculum and training materials to train end-users for one-on-one training
• Proficient in the use of PLY environments to train end users and super users

• Provided ATE support physicians and clinicians before and during Go- live
• Trained Front desk staff on chart abstraction, registration, scheduling and proper scanning
• Helped front desk staffs on how to print AVS (After Visit Summary) for patient at checkout point
• Scheduled One on One training for the physicians, RNs and PSR's.
• Provided elbow support to M.As and physicians to understand their workflow

• Providing one on one elbow support for physicians and nurses with CPOE and Orders
• Reporting problems to the command center and resolving issues.
• Provide application support to end-users in EMR documentation
• Assist physicians with Documentation, Order Entry and documentation of Assessments.

• ATE Support to all End Users in the Cath Lab. 
• Provided ATE support to nurses during their Procedure documentation. 
• Provided ATE Support to Cardiac Physicians during their documentation both, before and after the procedure. 
• Customized Note Templates and Order Sets with Physicians allowing for quick turn over. 

• Elbow Support to all End Users on an inpatient Med Surg floor during their Epic Upgrade. 
• Personalization Lab duties consisted of cleaning out Physician In Baskets and revsising Order Sets.
• Created new note templates with Physicians and modified existing notes saved from previous activation.
• Customized nurses toolbars to lessen their number of clicks when changing departments along with other shortcuts.  
• Tested new devices. 
• Regained training position for an extra month to assist on classes for the new Residents arriving.

• Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
• One on One training with RN's on Customizing their Toolbar for a more efficient and safer way to document patient information.
• One on One training with Surgeons, Anesthesiologist and CRNA's on Note templates, Order Sets, Positioning and creating Macros.
• Made recommendations and developed Workflow design for new application.
• Trained users in the proper use of hardware or software.
• Escalated unresolved issues to appropriate level, including following up to make syre all issues were resolved. 

• Worked with support teams to resolve critical tickets in a timely manner to meet clients needs. 
• Oversaw all Optime/Anesthesia resources during entire implementation along with Radiant and Cupid later in the project.
• Developed and rolled out tip sheets while working hand in hand with CT's to address workflow concerns of the client. 
• Established ATE work schedules, ensuring that all departments were properly staffed for each shift.
• Ensured HIPAA compliance.
• Maintained project quality with hands-on approach. Working with consultants to achieve all end user goals before the end of the assignment.

• One on One Training with Physicians on custom Note Templates and Order Sets for more effective and efficient documentation.
• Elbow support to RN's and Physicians in all Periop Phases of Care (Pre/Intra/Post).
• Identified and corrected performance issues.
• Established a professional relationship with staff members to help build a positive and encouraging environment through Go Live.
• Escalated unresolved issues to appropriate level.

• Elbow support to RN's and Physicians.
• Made recommendations on workflow decisions for quicker and safer documentation.
• Identified and corrected performance issues.
• Customized RN's Toolbars and flowsheets to be more efficient.
• Trained users in the proper use of hardware or software.
• Escalated unresolved issues to appropriate level.

• Elbow support to RN's and Physicians in all Periop Phases of Care (Pre/Intra/Post).
• Identified and corrected performance issues.
• Established a professional relationship with staff members to help build a positive and encouraging environment through Go Live.
• Escalated unresolved issues to appropriate level.
• Customized note templates and order sets for some physicians in the  personalization lab.
• Closely collaborated with management team to make necessary improvements and satisfy resident needs.

• Managed 40 resources over the span of one month at 5 ambulatory sites that consisted of oncology visits and out patient surgeries. 
• Maintained project quality with hands-on approach. Working with consultants to achieve all end user goals before the end of the assignment. 
• Monitored Physician project of an entire practice after flagging down potential issues that needed to be addressed. 
• Developed weekly production status reports for management review. 
• Covered scheduling and logistics for ate support at the clinics I oversaw. 

• On Site ATE assisting techs in General Lab and Blood Blank.
• Oversaw daily performance of computer system and completed surveys on End Users adaptability. 
• Cerner Millennium including PathNet, SurgiNet, EMar and basic navigation. 

• Credentialed in four applications. (Orders, Optime, Anesthesia, Ambulatory)
• Completed training classes for all Residents in the month of August.
• Assisted with curriculum and held customization classes for  Order sets, Preference List's and Note templates.
• Assisted in creating Tip Sheets for and during Go Live.
•  Elbow support during entire Go Live along with 1 on 1 customization of Order Sets, Macros and Note Templates.
• Covered all units at UMH. Mainly the Perioperative Department focusing on Physicians, Anesthesiologist's, and Nurses in PreOp and PACU.
• Currently still teaching all New Hire classes for Ambulatory Providers, Nurses and Clinicians, Inpatient and Surgical Providers. 

• Elbow support to RN's and Physicians in Rounding, Admissions, Discharge and LOA's (Leave of Absence).
• Tracked, Updated, and resolved issues identified by the end users with the application.
• Customized Physician Note Templates and Order Sets (My Version).
• Customized RN's Toolbars and flowsheets to be more efficient.
• Escalated unresolved issues to appropriate level.

• Created lesson plans to provide in depth training to end users on new application being used.
• Provided Classroom training, along with shadow charting within each Phase of Care to ensure proper use and functionality of the application.
• Educated staff on Scheduling, Snap Board, Status Board, Doc Flowsheets, MAR and various other features in the Optime and Anesthesia Modules.
• One on One customization of Note Templates and Order Sets with Surgeons who specialize in a specific area to expedite their documentation for more efficiency.
• Collaborated with the Instructional Designer to improve the end users workflow.
• Made recommendations and developed technical design for new application features.
• Provided elbow support during Go Live and continued to create a healthy and productive implementation period.

• Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
• Customized Physician Note Templates and Order Sets (My Version).
• Customized RN's Toolbars and flowsheets to be more efficient.
• Identified and corrected performance issues.
• One on One training with Physicians on how to maneuver through their In Basket more efficiently.
• Escalated unresolved issues to appropriate level.

• Made recommendations on Workflow design for end users to navigate through their documentation more effectively and efficiently.
• Identified and corrected performance issues.
• Customized Physician Note Templates and Order Sets (My Version).
• Customized RN's Toolbars and flowsheets to be more efficient.
• Escalated unresolved issues to appropriate level.
• Trained Physicians on how to navigate through their In Basket ,attestations and Co signatures needed.

• Provided elbow support to RN's on Night shift during rounding and Handoff with day shift nurses.
• Customized RN's Toolbars for a more effective and efficient way to document.
• Elbow Support to RN's in Pre and Post Op along with any Intra Op issues that may have come up.
• Identified and corrected performance issues.
• Trained users in the proper use of hardware or software.
• Escalated unresolved issues to appropriate level.

• Responsible for Shadow Charting end users and assisting team on proper workflow functionalities.
• One on One training with Anesthesiologist, CRNA's and AA's on creating Macros for their cases and Pre/Intra/Post Op documentation.
• Trained Anesthesiologist on attestations and managing their In Basket.
• One on One training with Physicians in Personalization Lab, creating Note Templates and Customizing Order Sets that suit their specialties.
• Provided Elbow Support during Go Live to all End Users in the PACU, OR and Phase II areas of the hospital.
• Identified and corrected performance issues.
• Customized RN's Toolbars and flowsheets to be more efficient.
• Trained RN's on how to maneuver through their Events for successful patient movement and Status Board updates.
• Escalated unresolved issues to appropriate level.

• Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
• Made recommendations on workflow decisions for quicker and safer documentation.
• Identified and corrected performance issues.
• Customized Physician Note Templates and Order Sets (My Version) specific to their specialties.
• Customized RN's Toolbars and flowsheets to be more efficient.
• Trained users in the proper use of hardware or software.
• Composed several Revenue reports for OR Nurse Manager helping with previous day Posted/Unposted logs.
• Building out the criteria for implant report, OR charge capture.
• Escalated unresolved issues to appropriate level.

• Provided Elbow support to all clinicians in the Mays Urology Clinic.
• Trained Physicians on properly documenting Treatment Plans, and Customized Order Sets related to Prostate Biopsy Procedures.
• One on One training with Physicians on creating Note Templates to provide a thorough Note for review at a later date.
• Applied performance tuning techniques.
• Trained users in the proper use of hardware or software.
• Escalated unresolved issues to appropriate level.
• Outpatient Epic ATE Support (OP Surgery Clinic Optime/Anesthesia).

• Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
• Identified and corrected performance issues.
• Spent most of my time in the Personalization Lab with Surgeons building Note Templates and Customizing Order Sets (My Version).
• Trained Physicians on navigating through their In Basket and expediting the process of going through their mail.

• Cerner Millennium  including Path Net, Rad Net, Surgi Net, Care Connect, EMar and other nursing documentation.
• Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
• Oversaw the daily performance of computer systems.

• Created lesson plans to provide in depth training to end users on new application being used.
• Provided Classroom training, along with shadow charting within each Phase of Care to ensure proper use and functionality of the application.
• Educated staff on Scheduling, Snap Board, Status Board, Doc Flowsheets, MAR and various other features in the Optime and Anesthesia Modules.
• One on One customization of Note Templates and Order Sets with Surgeons who specialize in a specific area to expedite their documentation for more efficiency.
• Collaborated with the Instructional Designer to improve the end users workflow.
• Made recommendations and developed technical design for new application features.
• Provided elbow support during Go Live and continued to create a healthy and productive implementation period.

• Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
• Applied performance tuning techniques.
• Made recommendations and developed Workflow design for new application.
• Identified and corrected performance issues.
• Customized Physician Note Templates and Order Sets (My Version).
• Worked closely with Anesthesiologist and CRNA's on Intra Op documentation along with creating Macros and attestations.
• Customized RN's Toolbars and flowsheets to be more efficient.
• Trained users in the proper use of hardware or software.

• Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
• One on One training with RN's on Customizing their Toolbar for a more efficient and safer way to document patient information.
• One on One training with Surgeons, Anesthesiologist and CRNA's on Note templates, Order Sets, Positioning and creating Macros.
• Made recommendations and developed Workflow design for new application.
• Trained users in the proper use of hardware or software.
• Escalated unresolved issues to appropriate level.

• Provided elbow support to RN's and Physicians, troubleshooting any system and Hardware issues detected.
• Escalated unresolved issues to appropriate level.
• Presented analysis findings both verbally and in written reports.
• Provided after-hours support for applications and project efforts when needed.
• Made recommendations and developed workflow techniques for efficient documentation.

• Elbow support to RN's and Physicians in all Phases of Care (Pre/Intra/Post).
• Applied performance tuning techniques.
• Made recommendations and developed Workflow design for new application.
• Identified and corrected performance issues.
• Customized Physician Note Templates and Order Sets (My Version).
• Customized RN's Toolbars and flowsheets to be more efficient.
• Trained users in the proper use of hardware or software.
• Escalated unresolved issues to appropriate level.

• Oversaw the daily performance of computer systems.
• Trained users in the proper use of hardware or software.
• Escalated unresolved issues to appropriate level.
• Presented analysis findings both verbally and in written reports.
• Provided elbow support to RN's and MD's Rounding, along with patient documentation.

• Cerner Millennium including Path Net, Rad Net, First Net, Surgi Net, Care Connect, OE, eMAR and nursing documentation.
• Troubleshoot problems identified by team members in huddles and physician meetings Made recommendations and developed technical design for new application features.
• Oversaw the daily performance of computer systems.

• Troubleshoot issues identified by team members and end-users.
• Track and update any issues with the application.
• Assisted physicians with Rounding, Admissions, and transfers.
• Customized Note Templates and Order Sets (My Version) Provided elbow support to RN's navigating through flowsheets and basic patient documentation.

• Oversaw the daily performance of computer systems.
• Entered commands and observed system function to verify correct operations and detect errors.
• Maintained records of daily data communication transactions, problems and remedial actions taken.
• Trained users in the proper use of hardware or software.
• Provided after-hours support for applications and project efforts when needed.
• Applied performance tuning techniques.

• Transport patients to and from their rooms to cardiac departments for scheduled exams.
• Keep logs and document patient movement.
• Introduced to EMR's during BGMC Implementation period.
• Cerner Millennium, including Path Net, Surgi Net and navigating through eMAR.

• Supported front desk with setting up New Patient and Existing Patient Appointment.
• Trained Oncologist with documenting his treatment plan and Infusion Therapy plan.
• Trained Nurses and Providers with documenting Rooming, Wrap-up, and plan.
• Trained Oncologist with documenting Plan summary and result console.
• Trained doctors with documenting orders using Smart-sets and Order sets.
• Supported Epic Upgrade 2017 Version Epic Ambulatory/cadence.

• Supported front desk and clinic mangers with setting up New Patient appointments.
• Maintained a positive approach to the go-live event for the entire scheduled time.
• Trained Nurses and Providers with documenting Rooming, Wrap-Up, and plan.
• Trained doctors with documenting orders using Smart-sets.
• Supported Epic Upgrade 2017 Version.
• Trained clinic Managers with editing providers template.
• Trained front desk with adding Guarantors account Epic Inpatient Go/Live (Up-Grade to 2017 from 2012 Epic Version) Phase 1.

• Trained and supported doctors with Documenting Order sets.
• Supported Nurses with documenting their MAR, Flowsheet and Releasing Orders.
• Trained Doctors with writing Notes and routing them to other providers.
• Trained Nurses with documenting patient transfer and Discharge.
• Supported Epic Upgrade 2017 Version.

• Increased communication between end users and project leaders.
• Guided staff in making the EMR (2015 Version) a routine part of their day.
• Provided support to end users in their daily workflows.
• Answered questions, helped end users navigate through the system, and reported issues to the project team to support prompt resolution.

• Responsible for providing at the elbow support for all levels of clinical staff.
• Communicated effectively with the project team and end users.
• Effectively interacted with diverse personalities.
• Supported Epic-2015 Version.

• Supported the end users within the departments during Go-Live.
• Answered all end user's software questions so they could navigate through the system.
• Reported issues to the project team to support prompt resolution.

• Supported the end users within their departments during Go-Live.
• Answered all the end user's software questions so they could navigate through the system.
• Reported issues to the project team to support prompt resolution.
• Epic Ambulatory Cadence/Prelude Go-Live Support (FHC Clinic).

• Answered questions posed by end users as they used the system.
• Maintained a positive approach to the go-live event for the entire scheduled time.
• Reported issues to the project team to support prompt resolution of system issues.
• Guided staff in making the EMR (electronic medical record) a routine part of their day.

• Acted as liaison between the end users and the Support Center.
• Trained Nurses with releasing and acknowledging orders.
• Trained providers with placing orders and documenting phases of care.
• Answered questions and assisted end users with workflow issues.
• Trained Nurses with documenting in their MAR, Flowsheet and Mange orders.
• Trained Nurses with documenting Admission, Transfer and Discharge Navigator.

• Supported Radiologist front desk with placing orders.
• Trained Technologist with begin and end exam.
• Addon and verifying orders.
• Trained Radiologist with his reading worklist and protocol worklist.
• Trained Technologist with checking his recent exam.
• Supported technologist with placing Ancillary orders.

• Supported Pre-op, Intra-op and Pacu nurses with documentation.
• Trained Nurses with documenting MAR, releasing orders and flowsheet workflow.
• Trained Provider with placing Orders using order sets and Writing H & P Notes.
• Trained Nurses with LDAW, documentation and.
• Trained Nurses with documenting Events and assigning a Bed Epic Optime Go/Live.

• Supported Pre-op, Intra-op and Pacu nurses with documentation.
• Trained Nurses with documenting MAR, releasing orders and flowsheet workflow.
• Trained Provider with placing Orders using order sets and Writing H & P Notes.
• Trained Nurses with LDAW, documentation and.
• Trained Nurses with documenting Events and assigning a Bed.

• Assisted in using the Chart Review tool to review previous visit.
• Escalated floor's issues to the command center and follow up on security issues.
• Implementation of EpicCare Ambulatory in specialty clinics.
• Implementation of ambulatory module in Walk-In Clinic and GI clinic.
• Support and optimization of live areas via coordination with help desk.
• Development of a standard integrated project plan and build guide.

• Assisted end-users with the Inpatient coding experience, longevity.
• Analyzes patient care information in the Electronic Health Record (EHR) for CCHS.
• Worked collaboratively with ITD to resolve identified problems and facilitate corrections to the EHR.
• Provided end-user training & develops documentation in HIM Section.
• Assisted with EHR compliance with Joint Commission and all levels of regulatory guidelines.
• Makes recommendations as appropriate in regard to risk to the hospital and impact on patient care & safety, and physician/patient satisfaction.

• Carefully interviewed, selected, trained and supervised staff.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Maintained a safe working and guest environment to reduce the risk of injury and accidents.
• Skillfully interacted with external vendors to obtain the best quality in pricing and product.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
• Led and directed team members on effective methods, operations and procedures.

• Maintained accurate records of patient care, condition, progress and concerns.
• Tested and recorded blood glucose levels.
• Cooked appetizing and satisfying meals and snacks.
• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
• Answered patient calls for care and feeding.
• Reported any unusual circumstances in the patients' condition or the environment.
• Monitored expiration of medical supplies and medications.

• Provided compassionate and patient-focused care to cultivate well-being.
• Completed regular check-ins and progress report for each client.
• Recorded status and duties completed in logbooks for management.
• Monitored clients' overall health and well-being and noted any significant changes.
• Planned activities to encourage movement, when permitted.
• Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship.
• Cleaned residences and care areas to ensure comfort and safety of each client.

• Carefully reviewed test results for accuracy.
• Prepared specimens for analysis and established proper chronological priorities in testing.
• Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.
• Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.
• Performed diagnostic and therapeutic laboratory procedures.
• Prepared powerful chemical solutions and reagents for use in the analysis of samples.