Garden Time Sprinklers Services －
South Glens Falls,
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Received and distributed faxes and mail in a timely manner. Reduced time and costs and increased efficiency by introducing new accounting procedures. Developed more efficient filing systems and customer database protocols.
Day Care －
Read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Carefully monitored children's play activities. Read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Offered detailed daily reports that outlined each child's activities. Maintained daily records of activities, behaviors, meals and naps. Carefully identified warning signs of emotional and developmental problems in children. Routinely picked children up from school and activities. Escorted children on outings and trips to local parks and zoos. Controlled administrative, operational, financial and logistical areas of facility. Mediated talks between parents and teachers regarding disciplinary concerns. Made house calls and held one-on-one progress report sessions with parents after working hours. Billed and managed client accounts. Planned weekly menus for children following nutritional and allergen guidelines. Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Offered direction and gave constructive feedback to motivate team members. Built and maintained effective relationships with peers and upper management. Processed shipments and maintained organized stock shelves. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Processed all sales transactions accurately and in a timely fashion. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits.
Insurance Service Representative
Travelers Insurance －
Processed applications, payments, corrections, endorsements and cancellations. Promoted agency products to customers in person, on the telephone and in writing. Presented and clearly explained insurance policy options to clients based on their needs and goals. Developed productive working relationships with car dealers, loan processors and other business partners in the community. Researched coverage and premium options and supplied clients with the best coverage available. Promoted client retention through high-quality service and follow through. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Formulated and enforced Service Center policies, procedures and quality assurance measures. Provided cross training to Trained staff on how to improve customer interactions. Identified and resolved system and account issues. Served as mentor to junior team members. staff members.
Insurance Service Representative/Customer Advocate
Empire Blue Cross －
Reduced loss ratios through fair and prompt processing of claims. Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Addressed customer service inquiries in a timely and accurate fashion. Identified and resolved system and account issues. Strictly maintained the confidentiality of patients, families, colleagues and any sensitive situations. Trained and mentored new hires and prospective hires.Participated in various incentive programs and contests designed to support achievement of production goals. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Consistently met and exceeded department expectations for productivity and accuracy levels.
Pioneer Bank －
Counted and balanced cashier drawers. Helped customers find store locations and complete transactions.Greeted customers promptly and responded to questions. Built and maintained productive relationships with employees. Operated cash register with proficiency. Provided professional and courteous service at all times.
Arch Wireless －
Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Resolved service issues in a timely manner, including coordinating and processing returns. Oversaw warehousing and storage practices and housekeeping. Maintained accurate stock records and schedules.