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Professional Summary
I&R highly skilled at software installation, upgrades, updates and hardware replacement. Specializes in virus removal and performance tweaks. I&R well-versed in troubleshooting and repairing malfunctioning hardware and software. Devises innovative strategies to resolve recurring computer and network problems. Received 90 % customer satisfaction rate on installations. installation equipment  towers.
Skills
  • Interpersonal skills
  • Microsoft applications skills
  • Certified Maintenance Technician
  • OSHA regulations
  • Competent with power tools
  • MS Windows proficient
  • Exceptional communication skills
  • Creative problem solver
  • Strong client relations
  • Training development aptitude
  • Self-directed nature
  • Flexible schedule
  • Time management
  • Merchandising expertise
  • Technical support
  • Customer presentations
  • Decision-making ability
  • Merchandising expertise
  • Technical plan execution aptitude
  • Internet setup and repair
certified  tower climber
Work History
I & E Field Service Technician 01/2015 to Current
rise broandband 115 st waller tx
  • Supported technicians in equipment maintenance and repair.
  • Provided outstanding customer service.
  • Installed machinery, equipment and new and replacement parts.
  • Operated precision measuring instruments and electrical and electronic testing devices.
  • Maintained shop, company equipment and inventory.
  • Frequently diagnosed mechanical problems and determined how to correct them.
  • Operated hand tools to adjust functional parts of devices and control instruments.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Upgraded and expanded network systems and their components.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Attended monthly safety meetings to ensure machine operation safety.
  • Provided outstanding customer service.
  • Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
Cnc Machine Operator 07/2013 to 01/2015
NOV willis tx 77378
  • Used CNC and manual equipment to perform rough and finishing machining.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Worked directly from blueprints, patterns, sketches and specifications.
  • Adhered to all safety protocols and safe work practices to reduce likelihood of injury.
  • Used CNC and manual equipment to perform rough and finishing machining.
  • Removed burrs on all machined parts.
  • Routinely monitored the feed and speed of machines during the machining process.
Truck Driver 02/2009 to 06/2013
Montgomery County Women's Center Spring, Texas, United States
  • Inspected the truck for defects and safe operating condition before, during and after trips.
  • Attended and participated in all driver safety meetings.
  • Verified each delivery against shipping instructions before delivering to customers.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Recorded each delivery using the proper paperwork before leaving the warehouse.
  • Provided outstanding customer service.
  • Accurately read, understood, and carried out written instructions.
  • Attended monthly safety meetings to ensure machine operation safety.
Machine Operator 01/2008 to 02/2009
Halliburton Drillbits & Services Conroe, Texas, United States
  • Laid out and set up work area quickly for break-out, cutting 
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Selected, aligned and secured holding fixtures, cutting tools, attachments, accessories and materials.
  • Responsible for achieving production requirements.
  • Oversaw the production process and managed the production schedule.
Education
High School Diploma: Coldspring - Coldspring tx
Associate of Applied Science: welding 1997 North harris - houston tx
Bachelor of Science: business management 2008 UOP - Houston TX
Certifications
  • Certified Installation Technician with background in commercial and residential installations. Seeks a challenging role that will offer opportunities for professional advancement in the field.
  • Thorough Repair Technician focused on creating effective quality assurance procedures and repairing industrial equipment and systems safely and accurately.
  • Team collaborator effectively working with management to create schedules, establish deadlines and adjust manpower to keep production flowing smoothly and efficiently with minimal non-conformance.
This resume is created in 7 minutes.
Accomplishments
  • Twelve years accident free oilfield experience responsible for helpers on site Creative problem solving and troubleshooting techniques.
Professional Summary
Technical college graduate with sixteen years in the Field service and repair industry. Hardworking and flexible. Looking for full time work with opprotunity for advancment.
Skills
  • first aid /CPR certified,valid untill 2019 Class 1A drivers licence
  • H2S certified,valid untill 2019 Excellent electrical and hydraulic troubleshooting.
  • Fall arrest. Confined space training Overhead Crane training
  • Husky orientation.
  • Shell Orientation
Work History
Driver 04/2017
Conquest Coil Tubing Lloydminster, SK
  • Drive coil tubing unit to and from oil leases.
  • Assist with duties on lease to complete the job.
  • Complete all necessary paperwork.

Smartworks Oilfield Maitnance Lloydminster, SK
  • Service and maintain fleet of hydraulic skids and driveheads.
  • Maintain and repair company service truck.
  • Shop duties when slow in the field.
  • Complete all necessary paperwork.
Field Service Technician 03/2015 to 01/2016
Weatherford Artificial Lift Lloydminster, AB
  • Maintain and repair a fleet of Rotaflex oil lifts mainly SAGD applications.
  • Maintain a PM schedual on all units.
  • Service and repair maintenance trucks.
  • Complete all necessary paperwork related to the job.
  • Work in very high h2s environments under supplied air.
Field Service Technician 07/2005 to 03/2015
ICI Artificial Lift Lloydminster, AB
  • Operate and maintain five ton picker truck and trailer.
  • Troubleshoot and repair hydraulic,electric and mechanical systems.
  • Work with service rigs on site to complete wellheads, install y-tools, pump jacks and flow lines.
  • Maximize efficiency by reducing horsepower consumption.
  • Troubleshoot and repair natural gas systems.
  • Troubleshoot and repair heat trace systems.
  • Convert customers existing equipment to adapt to ICI equipment.
  • Build engine shacks.
  • Maintain rental fleet of hydraulic skids and pumpjacks.
  • Work on slant well and slant well applications.
Hydraulic Technician 03/1998 to 12/2001
Sylrick Enterprises Truro, NS
  • Mobile hydraulic mechanic mostly forestry equipment ie log loaders, tree farmers, feller bunchers.
  • Inventory control and customer realations.
  • Rebuild and test hydraulic cylinders, pumps, motors and valves.
  • Wetlines and mods to new equipment.
  • High pressure hose building.
Hydraulic Service Tech Innovative Hydraulics Lloydminster, AB
  • Install complete wet line systems on new flush-by units.
  • Build and test new high pressure hose assemblies.
  • Troubleshoot and repair mobile hydraulic systems.
  • Repair hydraulic winches.
  • Inventory control hose, fittings and adaptors.
Education
High School Diploma: 2000 Cobequid Educational Centre - Truro, NS Class 1A
Mobile Hydraulics: 2002 Consolidated Fluid Power Institute - Dartmouth, NS
This resume is created in 7 minutes.
Summary
Branch Service Manager for a Konica Minolta copier dealership, with strong leadership and relationship-building skills. Dedicated to continuous process improvements and program success. Emphasis on team building and cost effective development.  Recognized for Service Management Excellence, in service and support.
Skills
  • Team leadership
  • Employee training
  • Computer proficiency
  • In-depth product knowledge
  • Inventory control
  • Strong communication skills
  • Proficient in Nexgen E-Auto and LMS 
  • Customer service focus
Experience
Copytronics/KMBS Corp Branch Service Manager two locations 06/1997 to 04/2017

  • Built two highly successful teams, promoting performance excellence.
  • Trained junior reps in field service procedures and service target goals, ensuring successful customer relationships.
  • Set up Branch Inventory levels, car restock procedures, guaranteeing fill rates and turn ratios.
  • Successfully analyzed profit margins, implemented cost control measures to exceed minimum profit margins of 47% 
  • Evaluate and measure service success levels and customer satisfaction.
  • Designed and implemented technician bonus plan based on service goals, 4 hour response time and less than 10% call back rate.
Copytronics/KMBS Inc Field Service Technician 07/1983 to 06/1997

  • Field Service Technician.
  • Performed service procedures designed to maintain equipment to manufacturers specifications
  • Met or exceeded service target goals, minimum 4 hr response time and 85% completion rate for service calls, exceeding customer expectations with performance excellence.
Education and Training
Managment Training for Succsessful Team Building 2010 Reardon's Succes by Selection

  • SBS success by selection, hiring the right person for the right job.
  • ASK Ability Skill and Knowledge requirements for success
1997 Konica Minolta Factory Training, Atlanta, GA, USA
 
1983 thru 1997 Attended multiple factory training schools for copier repair. Certified to service over 20 different models.
Computer Field Engineering/ Electronic Technology 1983 System Technology Institute, Orlando, FL, USA
 
Trade school which provided in-depth training in Computer Electronics Technology and Computer Field Engineering Technology.
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Professional Summary
Tech-savvy Project and/or Product Manager with experience in dealing with both modest and extensive projects from inception to completion. Dedicated to continuous process reengineering and improvement in the face of rapidly evolving and changing technology.
Skills
  • Product lifecycle management
  • Business process improvement
  • Requirements gathering
  • Hardware and software upgrade planning
  • Product requirements documentation
  • Client account management
  • Cross-functional team management
  • Customer service-oriented
  • Computer-savvy
  • Complex problem solving
Work History
Product Development Manager, 05/2001 to 04/2017
Fuji Photo Film USA Edison, New Jersey, United States
  • Directed all phases of both hardware and software projects, from conceptionto release.
  • Developed and implemented solutions for small projects, covering 50 locations or less, to full scale projects, covering over 4000 locations.
  • Directed continued improvements of both hardware and software during the lifecycle of the product.
  • Defined project deliverables and monitored status of tasks.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Delivered status reports to stakeholders for budgeting and planning purposes.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Served as the single point of contact for project scheduling and changes.
  • Developed slideshows and other forms of media to present project progress to the executive team.
  • Assessed vendor products and maintained positive vendor relations.
  • Executed proof of concept implementations to validate product feasibility.
  • Directed quality assurance efforts to maximize project successand minimize project delays.
  • Supervised the work of both small and largeteams, offering constructive feedback on their work performance.
  • Recommended process and systems improvements to streamline software delivery.
  • Directed software design and development while remaining focused on client needs.
  • Modified existing software to correct errors, upgrade interfaces and improve performance.
  • Consulted with engineering staff to evaluate interface between hardware and software.
  • Maintained a high level of technical knowledge to ensure that both hardware and software products remained viable over time and limited exposure to technical debt.
  • Directed product development using in-depth knowledge of vendor landscape and industry insight.
Senior Field Service Technician, 06/1997 to 05/2001
Fuji Photo Film USA Vancouver, Washington, United States
  • Awarded National Technician of the Year in 1998.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Troubleshooted and resolved technical or mechanical issues escalated from customer support and other departments with a 100% success rate.
  • Organized and implemented training of field technicians on latest software releases and equipment.
  • Provided exclusive support for several major accounts, including software specific integration and development.
  • Coordinated and provided support for government contracts, requiring security clearances.
Technical Trainer, 01/1994 to 05/1997
Fuji Photo Film USA Cypress, California, United States

  • Developed training programs for specific equipment, including both beginning and advanced courses.
  • Developed and delivered all technical training materials.
  • Administered performance reviews to evaluate each participant's progress.
  • Clearly communicated objectives for all lessons, units and projects to all participants.
  • Used a variety of assessment tools and strategies to improve instruction methods.
Education
Associate of Arts: Economics, Occidental College - Eagle Rock, California, United States