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Professional Summary
To continue my career in a position that will utilize the skills I have acquired over the years, take advantage of my ability to grasp new technologies quickly, and give me the opportunity to help Home Depot advance efficiently and productively.
Skills
Work History
Resolutions Expediter 09/2013 to Current
Home Depot Marietta, GA
  • Resolutions Expediter Consistently recognized as a top performer.
  • Provide resolution to both internal and external customers, to resolve any escalated issues Consistent high scores on Resolutions QA's Contact Vendors, Carriers, Warehouses, and other Home Depot Departments to resolve issues Place monthly SEEDS orders and resolve SEEDS related issues as they come up Work daily OCCA's, UPS Damage Reports, BOSS Wrong Store Reports, Single Order Escalations, Vendor Compliance Issues, IT Issues, Backorder / Oversell Reports, Rejected Reviews, Rejected RMA's, Process Manual Debits and Credits, Ask & Answer, and Foresee Surveys Part of the CRM Rollout Team, Salesforce Advocacy Program Chosen to be on the initial SPARC / Capabilities Team.
  • Online Call Centers Team started to improve the function and design of the software and tools used by all of our Online Departments on a daily basis.
  • HomeDepot.com point of contact for SE Region Pro Market Manager for Home Depot.
  • Aided with the launch and implementation of Compass, the initial upgrade of CDA.
  • Resolutions Point of Contact for Compass/CDA issues and upgrades.
Customer Service Representative 10/2012 to 09/2013
Home Depot Marietta, GA
  • Trained in both General Merchandise and Major Appliances Take calls from HomeDepot.Com customers to solve problems, uncover needs, and place orders Consistently near the top in my group in sales, order value, and close rate Chosen to help out when Corporate Resolutions needs agents to help in completing backlogs of tasks including Blocked Orders, backlogs of RGA's, and failed orders Consistent meeting of goals in all metrics set by Home Depot Consistent high scores on Quality Assurance surveys.
Manager / Marketing Director 07/2010 to 04/2012
Ultimate Karate and Fitness Marietta, GA
  • Set up and implement demonstrations at local schools, fairs, shows, and other similar community activities.
  • Partner with local businesses to help drive business to both locations.
  • Keep track of current student's contracts and renew them when needed.
  • Uncover needs of parents/students and set up initial private lessons.
Store Manager 03/2000 to 06/2008
BellSouth Mobility/Cingular Wireless/AT&T Kennesaw, GA
  • Hired and trained new sales associates to fill open and new positions in a Wireless Services retail store Set employee schedules, 1 month in advance per AT&T requirements.
  • Verified and authorized employee timesheets Maintained an inventory of over $100,000 of phones and accessories Kept accurate records of sales history to maintain the inventory at a profitable level.
  • Kept enough inventory to perform business daily but low enough to keep inventory costs down Controlled overhead costs of the store.
  • Employee overtime/wages and costs of materials necessary to maintain day to day business Designed and set up a deposit spreadsheet to streamline deposit spreadsheet.
  • Had approved by Auditing Team and eventually implemented in all North Georgia Retail Stores Developed sales associates to their furthest potential so that they would be able to use their skills to find placement in other positions in the company Conducted performance evaluations of employees to help them develop their skills as sales associates on an annual basis to determine pay raises.
  • Also done periodically during the year to help coach employees develop their skills Professional Development / Education.
Kennesaw State University
  • Professional Web Design Certification Elements of Design Principals of Design Principals of Layout CSS / HTML / XHTML JavaScript Dreamweaver.
Adobe Photoshop / Illustrator / Flash 01/1988 to 01/1990
Georgia College Milledgeville, GA
  • BBA, Marketing.
Education