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Professional Summary
Exceptional leader, talented at organizational growth development, and team management . Educationally based, technologically-savvy with outstanding relationship building, training, presentation, and interpersonal communication skills.
Skills
  • Team leadership
  • Communication liaison
  • Self-motivated
  • Strong verbal communication
  • Project management
  • Client assessment and analysis
  • Data management
  • Powerful negotiator
  • Conflict resolution
  • Process implementation
  • Extremely organized
Work History
  • Team Leader/CEO/Executive Administrator
  • Keller Williams Realty Southern Tier & Finger Lakes
  • Elmira, NY
  • April 2013 to Current


  • As CEO/Team Leader, acting as director of growth and organizational development with focuses on hiring and training support staff and identifying, recruiting and coaching new agents into productive and profitable real estate businesses.
  • As Executive Administrator on the highest producing real estate team in the Elmira/Corning Board of Realtors, acted as primary communication liaison and coordinator between clients and other parties adjacent to real estate transactions, including co-operating agents, attorneys and mortgage lenders.
  • Involved in preparation of profit and loss statements, payroll systems, and marketing, among other tasks.
  • Licensed Real Estate Salesperson.
  • Regular use of Microsoft Word, Publisher, Excel, Dotloop and misc. other computer software and platforms.
  • Abstractor
  • Long Consulting Group
  • Olean, NY
  • October 2010 to January 2013
  • Research and organization of ownership history of land parcels.
  • Performed full title abstracts for drill sites, take-off and due diligence searches.
  • Regular use of Microsoft Word, LANDEX Researcher and Long Land System.
  • Abstractor
  • Penn-York Abstract Corporation
  • Olean, NY
  • January 2010 to October 2010
  • Research and organization of ownership history of land parcels.
  • Performed full title abstracts for drill sites, lease take-off and due diligence searches.
  • Regular use of Microsoft Word, Microsoft Excel and Microsoft Publisher.
  • Abstractor
  • Premiere Land Services
  • Towanda, PA
  • April 2008 to October 2009
  • Research and organization of ownership history of land parcels in a legal setting with focus on lease ownership reports.
  • Regular use of Microsoft Word and Microsoft Excel.
  • Functional Support Data Steward
  • Corning Shared Services
  • Horseheads, NY
  • May 2008 to November 2008
  • Division of Corning Incorporated Global Enterprise.
  • Maintenance of domestic and foreign vendor/ item information in PeopleSoft and SAP systems, with regular use of Microsoft Outlook and Microsoft Excel.
  • Daily practice of internal communication within various company divisions to provide exceptional customer service.
Education
  • Bachelor of Arts - Communication, Interpersonal and Organizational Communication
  • State University of New York at Geneseo
  • Geneseo
  • May 2008
Cum Laude Member of Dean's List each semester while in attendance.
  • Associates Degree - Liberal Arts
  • Corning Community College
  • Corning, NY
  • May 2003
This resume is created in 7 minutes.
Professional Summary

Passionate employee with ten years experience in retail sales and building strong client relationships. Extensive product knowledge and the ability to problem solve in order to meet company goals.

Skills
  • Exceptional Customer Service
  • Strong Client Relations
  • Skilled Multitasker
  • Successful Salesperson
  • Personable
  • Great Communicator
  • Goal Oriented
  • Adept Problem Solver
Work History
Bridal Consultant, 09/2015 to Current
Bed Bath and Beyond Omaha, Ne
  • Provided consistent and quality customer service to generate a loyal clientele.
  • Received many submitted comment cards for excellent customer service over the phone.
  • Frequently a top twenty bridal consultant for the region.
  • Guided over 500 couples in the process of building highly fulfilled bridal registries.
  • Consistently a top producer of online orders for the store.
Sales Leader, 08/2013 to 09/2015
The Children's Place Gretna, NE
  • Built strong trusting relationships with both client and coworker.
  • Handled all customer needs and issues in a professional manner.
  • Trained new sales associates and management.
  • Communicated clear expectations and goals to each team member.
  • Actively pursued personal learning to further assist the customer and my team.
Paystation Cashier, 01/2009 to 01/2013
Hy-Vee Papillion, NE
  • Went above and beyond the call of duty to assist customers and fellow employees.
  • Developed an extensive knowledge about offerings, products, and their locations to better help the customer.
  • Supervised, trained and developed other cashiers in accordance with company policies and procedures.
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Professional Summary

Meticulous and systematic Administrative Assistant capable of organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Core Philosophy
  • Strong business acumen and knowledge in retail P&L as well as key business metrics
  • Strong ability to lead a diverse and large team through relentless pursuit of fulfilling the company promise
  • Bilingual representative with strong foundations built around customer service in solving for the customer through the total solution
  • Strong ability to exceed goals and expectations through a consistent performance development rhythm
Experience
Sprint Corporation Astoria, New York Wireless Sales Consultant 02/2016 to Current
  • Responsible for overall customer experience, sales transactions, and operations. 


  • Integrate partnerships and third party programs specific to sales, training, and customer facing initiatives to ensure a seamless experience within our store.
  • Partnership with store manager in implementing sales action plans, analyzing business results, and driving execution of sales strategies. 


JPMorgan Chase Forest Hills, NY Bank Teller 01/2015 to 02/2016
  • Researched beneficial investment opportunities and made recommendations to senior management.

  • Worked with branch team to ensure clients financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory banking requirements. Played a key role in assisting clients to make their lives easier by sharing different ways they can access their accounts 24 hours a day, 7 days a week.

  • Build relationships with clients by connecting them with team members who can help them address their financial needs.
Best Buy Elmhurst, New York Specialty Sales Consultant 08/2012 to 11/2014
  • Qualify and provide solutions to drive customer satisfaction and key performance indicators set forth by the enterprise.

  • Utilized all relevant sales tools to drive profitable growth while leveraging online resources, tools, and peer knowledge to self train.

  • Created and implemented business strategies to drive performance around key performance indicators and increase margin on the P&L through branded payments and mobile broadband connections.
Father Billini Association Corona , NY Camp Counselor 07/2012 to 08/2012
  • Responsible for aiding program staff during activities and promoting a positive environment.

  • Develop and practice interpersonal leadership skills to help motivate and drive talent among the youth.
Facility Merchandising Inc. Flushing Meadows Park, NY U.S. Open Retail Specialist 08/2011 to 09/2012

Responded to all customer inquiries in a timely manner.

Education
BBA: Economics and Finance 2018 Queens College, Queens, NY GPA: 3.5
Bachelor of Arts: English 2016 Saint Joseph's College, Queens, NY, USA

Coursework in Mathematics, Microeconomics, Current Events, Communications, Psychology, and Sociology. Expertise in Grammar, Punctuation, and Analytical Reference.

GPA: 3.6

Advanced Regents Diploma: General 2012 Saint John's Preparatory School, Queens, NY, USA

National Honor Society, 2011-2012

First Honor Roll List, 2008-2012

Campus Life Team Leader, 2011-2012 

Spanish Dance Team Leader of Excellence, 2012

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Professional Summary

A senior application analyst having held full accountability for the complete life cycle of incident management. Considerable experience in areas of clinical practice, EHR applications, education, needs assessment, solution development, and customer support. Remarkable analytical critcal thinking skills for process development and problem resolution.

Skills and Credentials
  • Epic optime certified
  • Healthcare consultant
  • Technical trainer
  • Train the trainer
  • Learning Management Systems
  • ADDIE instructional design best practices
  • Credentialed in EpicCare Ambulatory, EpicCare Inpatient (Clindoc), ASAP, OpTime and Resolute
  • RCIS - Registered Cardiovascular Invasive Specialist, 1999
Experience
Senior Application Analyst 02/2016 to Current Fairview Health Services Minneapolis, MN
  • Provide incident management for various Epic and ancillary applications that include but not limited to Inpatient, Optime, ASAP and EpicCare Ambulatory
  • Ensure standard procedures are used to efficiently analyze, document, manage and resolve incidents
  • Prioritize and implement requested changes to the system
  • Mentor new and current staff to increase their knowledge of Epic workflow and functionality
  • Manage the clinical team calendar to ensure proper coverage during business hours
  • Serve as a liaison between end users, third parties, level 3 support and other IT partners


Senior Consultant at Ascenden Consulting 06/2016 to 12/2016 Allina Health Minneapolis, MN
  • Quickly learned the Resolute electronic medical record software to fill the desired need of the client
  • Led weekly classroom training on the entire Resolute application
  • Preceptor to training specialist new to the Resolute application, including creating on-boarding schedule's, train backs and class room training observations
  • Appointed lead developer and facilitator for upgrade labs and practice scenarios to enhance the end users knowledge retention of the software upgrade
  • Collaborated to update training materials post software upgrade
  • Evaluated training materials in detail for curriculum and software build issues
Senior Consultant at Ascenden Consulting 04/2015 to 02/2016 Allina Health Minneapolis, MN
  • Facilitated classroom and virtual training on Clindoc, ASAP and OpTime electronic medical record software
  • Utilized in depth product knowledge in combination with adult learning principles to maximize the end users knowledge retention
  • 95% average of "Exceeded Expectations" rating from students
  • Improved OpTime scheduling time for instructors significantly
  • Collaborated on various curriculum redesign projects
  • Served as a SME for content creation and redesigns
  • Partnered with eLearning to develop user interface content
  • Mentored and coached training specialists within the department and affiliates to ensure successful training delivery including classroom management
Senior Consultant at Ascenden Consulting 03/2013 to 01/2015 HealthEast Care System Minneapolis, MN
  • Supported the implementation of Epic EHR in EpicCare inpatient and clinic settings
  • Provided weekly end user training to inpatient and ambulatory staff
  • Improved surgeon proficiency by 50% through metric analysis and design models
  • Lead designer, developer and trainer in a four-hospital surgeon proficiency project post go-live
  • Gathered metrics, conducted workflow analysis and needs assessment for 140 surgeons and other operating room staff
  • Credentialed trainer for Inpatient (Clindoc) and EpicCare ambulatory implementation at HealthEast
Consultant at Ascenden Consultant 02/2012 to 03/2013 Allina Health Minneapolis, MN
  • Provided weekly training to new Allina employees on various Epic applications
  • Provided training to affiliate hospitals for a number of Epic applications
  • Appointed lead designer, developer and trainer for nurse manager proficiency and ongoing nurse manager proficiency curriculum
  • Helped as lead role for developing, designing and training nurse proficiency phase 2 and ongoing nurse proficiency
  • Mentored new trainers and consultants to nurse proficiency and nurse proficiency phase 2 curriculum including classroom management techniques
Consultant at Ascenden Consulting 10/2010 to 02/2012 Fairview Health Services Minneapolis, MN
  • Supported the implementation of Epic EHR applications at the two largest hospitals in the system
  • Focused on both inpatient and outpatient domains with a concentration in the behavioral health arena
  • Led a difficult initiative to identify staff (employed and non-employed) whose need for application utilization had been overlooked
  • Incorporated requirement definitions, needs assessment, gap analysis, cross-functional facilitation, solution design, oversight of solution build, implementation and communication planning and execution
  • Change agent who led the effort to design and develop curriculum for behavioral areas
  • Analyzed and evaluated workflow, functionality, and identification of gaps and gap-closure strategies
  • Provided advice and assistance to clinicians tasked with teaching classes
  • Served as backup trainer and end-user optimization consultant
  • Provided at-the-elbow clinical systems go-live support at Fairview
Epic Inpatient/Ambulatory Training Specialist 09/2005 to 10/2010 Allina Hospitals and Clinics Minneapolis, MN
  • Contributed to the development, modification and maintenance of curriculum for multiple Epic applications: EpicCare Ambulatory, EpicCare Inpatient (Clindoc), OB, ASAP and OpTime
  • Employed regular use of system development life cycle methods
  • Leveraged in-depth knowledge of clinical and workflow processes
  • Mentored new trainers and consultants in classroom training and classroom management skills
  • Provided at-the-elbow clinical systems go-live support at Allina hospital sites
Invasive Cardiology Clinical Applications Specialist 04/2003 to 09/2005 GE Healthcare Minneapolis, MN
  • Provided customer relationship management
  • Assessed, analyzed, and designed solutions/responses for outstanding issues and escalations of high profile customers
  • Participated in product validation processes
  • Taught headquarter classes and provided on-site training and go-live support of the full GEHC hemodynamic product line
  • Maintained weekly schedule and arranged travel for site visits throughout the U.S.
  • Managed personal ownership of quarterly travel and expense budget
  • Continued to grow working knowledge of multiple software applications
Registered Cardiovascular Invasive Specialist 09/1999 to 04/2003 Methodist Hospital Minneapolis, MN
  • Monitored and analyzed patient data during cardiac catheterization and electrophysiology procedures
  • Assisted during open heart surgery by performing blood gases, cardiac outputs and supervising cell savors and Intra Aortic Balloon Pumps
  • Acted as primary preceptor for new laboratory hires
  • Created and maintained staff training materials
  • Supervised lab workflow and staffing
  • Worked directly with physicians during all procedures performed in the lab
Education
BA: Applied Health Summer 2012 University of Minnesota Crookston, Minnesota
Associate: Applied Science in Invasive Cardiology 1999 Southeast Technical Institute Sioux Falls, South Dakota
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Summary

A highly disciplined and innovative Business Operations Leader with the ability to achieve rapid progression in extensive projects from the planning stage through to implementation and completion. Holds practical knowledge of corporate strategy and operational functions. Possesses expertise in business planning, marketing, lean manufacturing, materials management and customer service. Pro-active and having a proven capability to improve processes and people by promoting best practice procedures.

Experience
Workflow Consultant | 05/2019 to Current RR Donnelley - Phoenix, AZ
  • Serve as primary point of contact for incoming requests to the DPS department for various Word Processing related tasks such as formatting, proofreading, editing, styling of documents, printing, and conversion or printing to image (PDF)
  • Interface with requestors to gather detailed information in order to better understand the nature and requirements of their request
  • Assemble, proofread and amend drafts of contracts, leases, licenses, policies and other legal documents
  • Direct requests to appropriate departments and coordinate with local and off-site office resources
  • Analyze and route incoming tasks to the appropriate resource for completion
  • Resolve job conflicts and implement process improvements as directed by manager
Business Operations Team Lead | 02/2018 to 03/2019 CVS Health - Phoenix, AZ
  • Consistently and adequately implemented the Performance Management Process as a leadership tool to help employees maximize their performance
  • Administered purpose, guidance, and direction to subordinates on a daily basis to positively affect attitudes and improve quality of work
  • Provided leadership by organizing department workflow, delivering information, maintaining communication and fostering teamwork
  • Managed client engagement services and solution implementations by executing best business practices by ensuring effective and efficient use of operations solution resources
  • Coordinated with accounting, marketing and communication teams to ensure design and strategy specifications are applied to business process improvement
  • Collaborated with business units and team members to resolve issues identified in daily scrum meetings
  • Applied end-to-end knowledge of processing to analyze data needs, detect flaws in data requests and recommend alternatives
  • Executed data creation, maintenance and collaboration with cross functional business units
Business Management Consultant | 10/2009 to 01/2018 Villard Group - Los Angeles, CA
  • Generated and implemented organizational change execution strategies, OCM plans, and leadership alignment to minimize employee resistance and maximize employee engagement in change initiatives
  • Conducted marketing competitive analysis, providing insight into long and short term strategic growth opportunities
  • Marketed and analyzed customer needs to match company services with current and potential client requirements
  • Designed presentations and case studies for leadership development programs by providing sales data, market trends, forecasts and customer service requests
  • Constructed customized courseware, producing new skill acquisition and noticeable behavioral change
  • Monitored customer project satisfaction with surveys, focus groups, and community input
  • Developed onboard training manual framework for new hires with the Business Operations Department
  • Reduced labor costs by more than 10% through assessment and improvement of staff training and development programs
Production & Casting Associate | 04/2006 to 12/2008 UFC - Los Angeles, CA
  • Organized casting calls and call backs for MMA athlete spots on "The Ultimate Fighter"
  • Conducted interviews, screen talent and participated in the selection process
  • Initiated and organized video sessions documenting actor auditions for presentation to executive producers
  • Acted as liaison between Casting Director and Production Management
  • Maintained logs detailing audition notes and assisted in audition sessions
  • Created and maintained database of represented talent
Series Development & Production Intern | 01/2005 to 05/2005 MTV - Los Angeles, CA
  • Handled the creation of digital and linear projects from initial pitch to premier; including scripted, unscripted series, specials, docs and short films
  • Worked closely with writers, producers and show runners to create content that utilizes new storytelling formats and new production models
  • Used focus groups, surveys and other tools to provide qualitative and quantitative support in order to develop an understanding of the network's target audience
Skills
  • Strategic Thinking, Planning and Communication
  • Analytical and Quantitative Reasoning
  • Project Management
  • Research and Business Development
  • Presentation and Public Speaking
  • Launching and Leading Virtual Teams
  • Collaboration and Teamwork
  • Change Management Process
  • Coaching and Conflict Resolution
  • Group Process Leadership and Facilitation
  • Customer Service
  • Textual and Graphical Proofreading, Editing, and Formatting
  • Document Processing
  • Supply Chain Operations
  • Negotiation
  • Data Analysis
  • SAP: MM, PP, SD, QM
  • Adobe Acrobat Professional and Microsoft Office Suite
  • IManage Document Management System
  • Legal Terminology, Procedures and Citations
Education
Arizona State University - | BA Arts & Entertainment Management
Baylor University - | MBA Strategy & Operations Management
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Summary
Highly versatile Massage Therapist dedicated to exceptional customer service and             team uplifting spirit.      
Highlights
  • Deep Pressure​
  • Relaxation
  • Structural Integration
  • Myofascia Release
  • Hot Stone
  • Dry Brushing
  • Scrubs
  • Paraffin Dips
Education
Massage Therapy 2018 Lane Community College Eugene, OR
  • 200 hours of anatomy, pathology, physiology, and kinesiology
  • 300 hours of Swedish, Trigger Point, Acupressure, Connective Tissue Therapy
  • 125 hours of communication, law, ethics, draping, sanitation, business
Specialized Training
Medical Qigong -- Eric Shaffer DMQ - Oregon Medical Qigong Jan 2015 to Current
  • Energetic protection and self care
  • Diagnostic and treatment skills
  • 200 hour practitioner certificate (expected 2019)
Functional Methods -- Jeffrey Burch - Certified Advanced Rolfer™ Jan 2018
  • ​General Listening, Local Listening, Witness Points, Layer Listening
  • Pure Unwinding, Augmented Unwinding, Alternate Interrupt, Levers
  • 18 contact hours
Work History
Deli Clerk Sep 2015 to Apr 2017
Friendly St. Market Eugene, OR
  • Provided personalized customer service in high energy environment
  • Knew ​at least 29 customers by name and specialized order
  • Team work on all positions: register, barista, sandwich, cleaning, stocking
Landscape Maintenance Oct 2014 to Apr 2015
Native and Urban Gardens Eugene, OR
  • Maintained and beautified approximately 20 sites with speed and precision
  • Quickly took down verbal instructions
  • Worked well in a team and unsupervised
Extra-Curricular Training
Meditation -- Benjamin Crandall - Jin Shan Pai Apr 2014 to Jan 2017
  • Private apprenticeship in Taoist internal alchemy
Aikido -- Stephe Thoms Sensei - Eugene Aikikai Sep 2013 to Mar 2017
  • "Perceive accurately and respond appropriately"
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Summary
Computer Engineer with over 8 years' experience in IT projects. I have dedicated all my work to the financial sector, at Isban, a Santander Group technology company. Extensive knowledge of Host environment and Isban technology.
Highlights
  • Proficient in Mainframe, Host. Cobol, CICS, DB2.
  • Analytical.
  • Financial analysis.
  • Quick learner.
  • Flexible team player.
  • Proactive
  • Requirements analysis, design phases and deployments.
  • Capital markets expert.
  • Project development and lifecycle.
  • Product requirements documentation
Experience
Project Leader
September 2017 to Current
Isban DE Mönchengladbach, Germany
Project leader for Structural Systems and Personal Accounts. Leading and defining the solution for the new Data Protection legislation, GDPR (General Data Protection Regulation). 
Communications with Business and requirements definition.
Functional Analyst
May 2017 to August 2017
Sabadell Bank Madrid, Spain
Functional analyst in the migration of TSB. A UK Bank acquired by Sabadell. In the functional area of ​​mortgages
  • Definition, analysis and deployment of the migration processes
  • Intercommunication with the different teams involved
  • Using HOST, Mainframe technologies.
Team leader
October 2016 to March 2017
ISBAN UK Leicester, England
Functional analyst in the migration of Corporate Channels under Banking Reform regulations.
  • Coordination, definition, and management with Spanish laboratories for Migration Process.
  • Analysis, test and deployment in Certification and Migration environments.
  • Using HOST technologies such as Cobol, CICS, DB2, SQL, CONTROL-M and PARTENON.
System Analyst.
October 2011 to March 2016
Accenture. ISBAN Madrid, Spain

GBM (Global Banking & Markets).

Application that receives fixed income products (Bonds, repos, loans, etc) from Murex, the Front Office, and integrate them in Back Office (Partenon). Making reports to Government agencies, communications with third party applications, accounting closure, etc. 
  • Functional analyst. Member of ISBAN Laboratory Fixed Income Flow. Implementing a new model for Fixed Income trades for Back Office Operations division to deliver cost efficiencies.
  • ​Deployment to different environments, from Development up to Production.
  • Improving solutions and resolving complex business issues and codification errors.
  • Intercommunication and coordination tasks with different teams involved for software development and deployment, such as Produban, QA and Architecture.
  • Functional knowledge of financial products and market.
  • Using HOST technologies such as Cobol, CICS, DB2, SQL, CONTROL-M and PARTENON.

Analyst
June 2010 to October 2011
Everis. ISBAN Madrid, Spain

Corebanking.

Bonificaciones. A new system of Bonuses for clients. Project arises from the need to create a new system common bonuses for different banks that Santander has acquired (Seb, Sovereign, Abbey).
  • Analyst. Development tasks for "Bonificaciones" laboratory for the Santander bank which aimed to control the promotions of their clients.
  • Designing software solutions. Validating and testing software.
  • Deployment to different environments.
Developer
February 2008 to September 2008
META4 Madrid, Spain
  • Developer at Technical Support department. Using J2EE. Solving incidents and attending media users.
  • Supported and maintained a MySql DB.
Education
Master in Investment Strategies and Financial Risk Management, 2014 UNED. Universidad Nacional de Educación a Distancia Madrid, Spain 1-year master degree
Cobol Programming Course, 2010 Universisad de la Empresa Madrid, Spain
Computer Science Engineering, 2010 UAX Universidad Alfonso X El sabio Madrid, Spain 5-year university degree
Technical Engineering in Computer Systems, 2008 UAX Universidad Alfonso X El Sabio Madrid, Spain 3-year university degree
Skills
  • Technical Skills: Host, Cobol, CICS, DB2, JCL, TSO, SQL, CONTROL-M, J2EE, XML, DB2, MySql, Murex, IBM Mainframe.
  • ISBAN technologies: PARTENON System, GSC Remedy, HIPIH, SGS, HADA, Rational Rose.
  • Tools: Microsoft Word, Excel, PowerPoint, Access, Joomla, WordPress, Photoshop.
  • OS: Unix, Linux, Windows.
  • Language skills: Spanish (Native), English (Intermediate).