Functional Consultant resume examples

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Skillful Functional Consultant resume

Kelly Minton
Career Overview
Experienced Computer Systems Analyst with diverse industry experience in corporate, Healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis. Versed in multiple software systems including Epic (certified-Health Information Management and Identity), AllScripts, Meditech, OnBase and Cerner systems. 
Work Experience
Kaiser Permanenete Greenwood Village, CO Systems Administrator | Application Services Group (ASG) 06/2017 to Current

• End user support included troubleshooting, root cause analysis and permanent resolution of system issues that included collecting, consolidating and analysis of service metrics to facilitate decision making related to service improvements.
• Supported infrastructure Change management in an enterprise organization that resulted in stronger compliance of HIPAA and SOX requirements within ITIL change and release management practice and application delivery processes
• Provide tier 2 support of Document Management System for technical and data issues related to web-based application that resulted in identification of critical application failures
• Provided end user support including troubleshooting, root cause analysis and permanent resolution of system issues that resulted in a reduction of service tickets
• Oversaw various implementation and re-engineering projects from conceptualization to completion

Kaiser Permanente Senior Business System Analyst - Consultant 09/2016 to 06/2017
  • Liaison between the business partners and IT Team
  • Provisioning for business partner accounts across multiple servers
  • Active Directory access administration
  • SharePoint System Administrator- CSC Production Support Team
  • Maintained real-time Root Cause Analysis and Change Management process improvements
  • Developed, implemented and monitor post-process improvements
  • Monitored production batch and ad hoc jobs ensuring proper function
  • Resolved technical and functional issues and developed recommendations and action plans
Oxford Global Resources Epic HIM/Identity Application Analyst - Consultant 01/2016 to 05/2016
  • Design, build, test, validation of Epic HIM modules
  • Identity/Security
  • Support Care Connect (Epic) applications
  • Stabilize and optimize
  • Troubleshoot, diagnose and correct system errors
  • Documentation
Catholic Health Initiatives Epic Certified HIM Application Analyst 10/2014 to 12/2015
  • Epic Implementation HIM Build Analyst 
  • Build, test, and validate Epic software for multiple applications or modules
  • Verify all systems are fully tested before implementation into production
  • Troubleshoot systems and application problems in the test and production environments 
  • Configure Epic for OnBase HIM
  • Release of Information - Workstation Profile and Print Groups
  • Deficiency Tracking - Signature Deficiency Settings
  • Configure Document Types (Document Crosswalk and Indexing Testing)
  • Scanned Image Configuration - Optimization
  • Standardization of documentation and the integration of applicable standards and practices
Recondo Technology Consultant (Revenue Cycle) 01/2013 to 06/2013
  • Managed large scale multi-facility implementations of revenue cycle software in hospitals and clinics nationwide
  • Project Manager for project scheduling, timescales and costs
  • Mapping of charge masters, payer contracts, HIS integration documents, HL7 feeds
  • Implementation and Activation
New West Physicians Consultant (EHR Application Analyst Information Systems- AllScripts) 03/2012 to 07/2012
  • Application Analyst, EHR Allscript
  • System Administrator (Allscripts Patient Portal)
  • Trainer
Catholic Health Initiatives Consultant (Application Analyst Cerner / Identity Management) 05/2011 to 03/2012
  • Cerner/Application Analyst
  • Break/fix, optimization Cerner liaison
  • Identity Management Security
Select Specialty Hospital Health Information and Credentialing Manager 06/2008 to 08/2009
  • Provided strategic direction on prioritization, integration and resource application.
  • Assured compliance with federal, local, state, regional and CMS requirements.
  • Documented business requirements, functional specifications and training procedures systems and PPS/DRG coding.
  • Managed credentialing staff while promoting corporate-wide adherence to all by-laws, industry trends and regulations as well as enhancing current internal policies and procedures.
Education and Training
Health Information Management Regis University, Denver, CO
Medical Assistant Pima Medical Institute
Medical Billing, Coding and Transcription Parks College
Certifications

Certification/Proficiency 

  • Deficiency Tracking
  • Hospital Coding 
  • Release of Information 
  • Identity 
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Job-winning Functional Consultant resume

Amanda Souza
Summary

Accomplished and results-driven bilingual (Portuguese & English) Human Resources Director bringing 5 years experience in human resources management, organizational development, and training.

Experience
TransPerfect Translations International Inc. August 2019 to Current Human Resources Assistant
New York, NY

Created job postings for new hires and completed recruitment by outreaching within community organizations; conducting job interviews, screening applicants, corresponding with applicants, verifying references and training new employees on company policies and negotiations.

• Processed payroll in time and attendance system and administered benefits to ensure accurate payment and classification for employees.

• Entered employee records, tax information, garnishments, salary adjustments, and payments within the HRIS tracking system.

• Administered benefits for medical, dental, 401k, life insurance products; supporting open enrollment, employee questions, billing, and managing escalated issues.

• Managed employment paperwork, records, files, and maintained Safety and OSHA log.

• Provided lead support for special projects such as developing trainee programs and assembling benefit packets for employees.

• Conducted background checks, phone interviews, employment verifications, record maintenance, I-9, confidentiality, etc., of employees.

• Processed and analyzed human resource and payroll reports by extracting data.

• Increased employee retention by 50% through selective hiring practices and benefits.

TransPerfect Translations International Inc. May 2018 to August 2019 Vendor Manager
New York, NY

• Responsible for providing support through daily assistance with linguist support, database maintenance, vendor-related training, issues and questions

• Assist with departmental negotiations/ preferred pricing agreements with top vendors on an ongoing basis, as required

• Utilize data analytics and trending for early identification of performance issues, visibility into total external costs, dormant vendors, and language/client health
• Promote newly recruited and tested linguists to the appropriate production teams and oversee their training and onboarding into specialized subject matters and material types
• Collaborate and network with internal teams to establish and maintain excellent relationships with contract translators, proofreaders, production staff and internal quality managers globally

Managed all aspects of relationships with publisher to achieve revenue and profitability goals.

Drove initiatives across cross-functional teams to improve vendor and customer experience while meeting tight deadlines.
Developed and executed negotiation strategy to achieve financial goals for books business.
Partnered with vendors to resolve chronic issues including data quality, transportation and automation of feeds.
Established an improved system for reviewing Nielson data on a weekly and annual basis.
Developed a standardized reporting process for deals reporting, and worked with cross-functional partners to develop updated standards for nominations.
Conducted financial analysis and identified business opportunities in assigned categories of travel and calendars to reach growth targets.

Experimento Intercambio Cultural January 2015 to August 2017 Sales Consultant
Sao Paulo, Brazil

• Ranked in top 5% of 175+ sales representatives nationwide for 6 consecutive quarters. 

• Used consultative sales method to increase sales volumes by 150% in 2017

• Responsible for sales forecasts on a daily, weekly, and quarterly basis - forecasting accuracy above 85% 

• Upsold services and enhanced customer experiences by explaining all aspects of travel options

• Conducted in-person presentations, meetings, and promotion of events to prospective clients

• Attended and hosted networking events to promote international trips

• Advised customers with the necessary information about Travel Documents, Insurance, and any other important information

• Visited and toured prospective language schools in Europe, United States, and Canada

• Created invoices, managed customer database, solved customer service and vendor problems

MaxHaus March 2014 to August 2014 Financial Analyst/Accounts Payable Analyst
Sao Paulo, Brazil

• Processed 500+ daily invoices, check requests and wire transfer of foreign and domestic currency averaging total daily payments of 500K-1M

• Assisted procurement in matching purchase order to sales and expenses

• Monitored the status of discrepancy invoices and accounts payable reconciliations

• Coordinated with vendors regarding remittance details and payment issues

• Ensured that accounts were reconciled and vouchers were processed timely and accurately

• Researched chargebacks stemming from returns, credits and/or short payment of invoices

• Responsible for assisting the major vendors team in reaching their monthly, quarterly, and yearly discrepancy goals

Studied English Abroad in Canada February 2013 to April 2014
Amplicabos Indústria Comércio e Representações LTDA June 2007 to January 2013 Director Of Human Resources
Sao Paulo, Brazil

• Managed all HR functions for two locations (Sāo Carlos / SP, Jaraguá / SP) for 450 employees

• Reduced company turnover from an annual average of 27% to 15.3% by improving company culture and engagement by re-designing human resources function to align with strategic direction

•Improved employee engagement by 12% by introducing performance based awards, and an annual employee engagement survey; created/improved and implemented various practices and polices based on the results of the survey

• Selected as Lean Champion to introduce Lean methodology to the organization

• Recruited/interviewed candidates for hire, prepared new hire packets, conducted employee reviews, termination, and exit interviews

• Managed the creation and administration of: human resources policies/procedures, regulatory training, employee relations, performance management, talent management, talent acquisition and staffing, training and development, and new hire orientation

• Managed, procured, and administered compensation and benefit programs

Education and Training
Pontifícia Universidade Católica de São Paulo Bachelor of Science: Audiology/Audiologist and Speech-Language Pathology/Pathologist

• Fluent in English and Portuguese

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Experienced Functional Consultant resume

Carol Maves
Professional Summary

Exceptionally detail-oriented Management Professional with over 20 years of expert level business and operations management experience coupled with a willingness to take on added responsibility to meet requirements and deadlines. Seeking the opportunity to apply extensive administrative and financial knowledge to improve processes of compliance and operational success.

Work History and Experience
Volunteer Administrator, 08/2017 to Current
Three Rivers Bread Basket Three Rivers, CA
  • Organize and implement monthly food distribution to Three River residents and refer families to food resources and outreach programs.
  • Maintain new Client Intake computer system in compliance with government requirements and regulations.
  • Confer with representatives of local food distribution organizations, Central California Food Bank and FoodLink, to assess and meet our community needs.
  • Maintain certification requirements for quality assurance program, on site evaluations and internal audits.
Business Consultant, 08/2018 to 05/2019
Pulley Tax Service Downey, CA
  • Provided personalized business consulting for startup tax business in areas of marketing, budget and logistics.
  • Developed operational strategies for new client assessment and current client retention.
Human Resources Manager - Contract position, 04/2017 to 07/2017
Compac Sorting Equipment - OfficeTeam Visalia, CA
  • Contract position managing the human resources needs as the company transitioned to new ownership.
  • Conducted employment and job evaluations resulting in quality job specifications.
  • Ensured compliance and directed employees in immigration and visa matters.
  • Coordinated employment and recruiting events.
  • Submitted employment offers to prospective employees.
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
  • Maintained appropriate and confidential filing of personal and professional documentation.
  • Answered a high volume of email inquiries.
  • Filed paperwork and organized computer-based information.
Office Manager / Senior Tax Consultant, 01/2007 to 10/2016
Triple Check / H & R Block Lakewood, CA
Office Management and Human Resources Role
  • Developed and facilitated all new-hire orientations, maintained employment records and contracts, skill and continuing education requirements for staff of 19 hourly office and tax professional employees.
  • Developed and maintained internal control and processes for payroll and commissions of tax professionals.
  • Achieved increase each year in client retention by hiring superior personnel and quickly and efficiently resolving any complaints or concerns expressed by clients or employees.
  • Ensured proper tax compliance processes were in place and followed.
  • Attended national meetings to ensure company compliance and advanced tax training for personal and educational licensing requirements.


Tax Preparation and Client Consultant Role

  • Prepared and filed Federal and State tax returns. 
  • Reconstructed accounting, bookkeeping and tax records from clients checks, statements and cash receipts for tax compliance and audits.
  • Analyzed and researched technical and complex tax issues for clients. Designed and developed tax and bookkeeping strategies for clients in the entertainment industry, small business owners and rental investors to individually educate each client in their daily and tax records.
  • Designed and developed tax and bookkeeping strategies for clients in the entertainment industry, small business owners and rental investors to individually educate each client in their daily and tax records.
  • Directed all phases of application and maintenance of workers compensation, unemployment claims, social security and disability benefits, green card and work authorizations for clients.
  • Educated and advised clients on selection of life and health insurance, 401(k) and other retirement plans. 
Consultant / Purchasing Manager, 03/1994 to 12/2006
Complete Design Systems Norwalk, CA

Program design and implementation 

  • California Highway Patrol Basic Inspection of Terminals (BIT) Program for Motor Carrier Safety Regulations. 
  • Controlled Substances and Alcohol Testing (CSAT) Program of the Federal Motor Carrier Safety Administration.
  • The Hazardous Materials Inventory and Business Emergency Response Plan Program required by the Los Angeles Fire Department Fire Prevention Bureau.
  • Safety Management including OSHA weekly safety meeting requirements. 
  • Estimating and Purchasing Department procedures and policies.
Skills
  • Articulate and detailed
  • Highly organized and accurate
  • Works well under pressure and deadlines
  • Practices due diligence
  • Maintains high confidentiality
  • Outstanding verbal/written communication
  • Dependable and flexible
  • Proficient in training new employees
  • Complex problem solver
  • Decision-making ability

  • Database entry and management
  • Computer and MS Office proficient
  • Technical and scientific writing
  • Strong customer/vendor relations
  • Excellent phone and communication Skills
  • Program planning and development
  • Accounting and Expense Reports
  • Money Reconciliation and Deposits
  • Project Management
  • Sales / Marketing
Education
Master of Science: Molecular Physiology and Biophysics University of Southern California - Los Angeles, CA

Bachelor of Science: Physiology and Exercise Science University of Southern California - Los Angeles, CA

Register Tax Preparer and PTIN: Current
California Tax Education Council (CTEC) and Internal Revenue Service (IRS)
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