Senior Research Analyst with experience coordinating multiple, concurrent projects, from identifying requirements to delivery of solutions for clients, in the market and social industries. Achieved positions of increasing responsibility based on proven skills in the research process and data analysis. Highly proficient working in both qualitative and quantitative research studies using a plethora of technologies. Expertise in project management, database management, data analysis, reporting and communicating findings to inform strategic decision making. Knowledge of Lean Management principles.
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Major Telecommunication Provider Project
Mortgage Project
"I have worked with Del on a few projects. Before every project he develops a deep understanding of the overall objectives and performs detailed case studies. He is very articulate and is an excellent public speaker. Del is skilled at both analyzing the data and communication with clients". Lucas Beal (Business Process Analyst at RCMP)
"I have known Del personally and professionally for the last year -first, as a student of mine, in the Research Analyst Program at Georgian College, and then as a project team participant managing key aspects of new initiatives in the program. ln that time, I have found him to be an articulate, hard working individual who interacts very well with colleagues and produces solid work. ln fact, while in his role on the project team, Del proved to be an ideal worker, For those tasks with which he was involved, his work ethic and work results were both 100% reliable and fruitful. Del was dealt an unusual breadth of tasks and in each case he performed his duties efficiently, effectively and with utmost discretion". Robin Lobb, Professor
Communications Officer : for a not-for-profit organization in Toronto that provides food and clothing to the homeless.
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Directly supervised three military technician providing executive communications support, BlackBerry, Secure Mobile Environment-Personal Electronic Device (SME-PED), Virtual Private Network (VPN), Desktop Support.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Continually evaluates the process in place to ensure that the best possible solution is applied to each task
Managed 41 servers over 1000 network devices and provided network and computer support for 1,400 multi-national users
Engineered, configured, and maintained layer 2 and 3 data, voice, and video networks for deployed joint operations
Provided critical secure and non-secure WAN access, long local DSN phone access, video conferencing services, and performed other network administrative duties in direct support of Operation Iraqi Freedom
Maintained $2.8+ million in computer and network equipment with 100% accountability
Engineered update/sanitization software and supervised a team of 7 administrators and Helpdesk technicians to achieve a perfect rating of network systems state during operational readiness inspection.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components, when necessary.
Confer with network users about how to solve existing system problems using Remedy trouble-ticket system.
Install, diagnose, repair, and maintain information technology infrastructure including workstations, servers, printers, copiers, scanners, fax machines, VOIP, video conferencing, and networking equipment
Managed Communication Security (COMSEC) cryptographic account worth $250K
Current CompTIA Sec+ CE
Take a look at the most common Help Desk Specialist skills, don't hesitate to use them in your resume to catch recruiters' attention.
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