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Professional Summary

IT professional passionate about providing excellent customer service and support. Known for excellent problem-solving skills and patience in dealing with frustrated -users. Seasoned support technician with more than 10 years in customer service and technical troubleshooting, with advanced education and experience in various IT roles.

Skills
  • Technical Troubleshooting
  • Excellent communication skills
  • Exceptional telephone etiquette
  • Desktop Support
  • Help Desk
  • Repairs
  • Wiring
  • Customer service expert
  • Computer Installation And Setup
  • Cisco Routers & Switches
  • Strong Collaborative Skills
  • End User Training
  • Strong Analytical Skills
  • Multi-Tasker
  • Work History
    IT Helpdesk Technician StatesideBPO - Fort Myers, Florida, United States 04/2016 - Current
    • Diagnosed, troubleshot and resolved software, hardware and connectivity issues. Excelled in asking probing questions and researching, analyzing and rectifying problems.
    • Routinely exceed call-handling goals, closing 20 calls daily in average (25% above quota) with 85% first-call resolution ratio and average talk-time of 5.5 minutes.
    • Conducted on-site network installations, wiring, and configuration of network components. Managed/Administered Windows Server configurations, Tasks automation and Active Directory domain accounts.
    • Diagnosed computer errors and provided remote and in-house technical support.
    • Closed 98% of trouble tickets on the first call without escalation.
    • Provided base level IT support to non-technical personnel within the business.
    Help Desk Technician SalusCare Inc - Fort Myers, Florida 01/2013 - 02/2015
    • Provided support for 500+ users in 7 different locations.
    • Deployed and configured secure WiFi, LAN and VoIP networks at remote locations, client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.
    • Installed software, modified and repaired hardware and resolved technical issues.
    • Communicated with network administrators, kept users informed of progress during issue life cycle and made follow-up calls to ensure problem resolution.
    • Demonstrated professionalism and courtesy with users at all times.  
    • Evaluated and selected web-based ticket system program for IT support tickets.
    • Managed/administered MS SharePoint intranet portal and Active Directory domain accounts.
    Web Developer CyberSunshine Inc - Fort Myers, Florida 04/2006 - 03/2007
    • Built and maintained dynamic websites using SQL Server Databases, IIS, and ActiveServer Pages.
    • Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions.
    • Conferred with external customers to identified requirements and resolve conflicts.
    • Setup and supported data synchronization with Real Estate Data Exchange.
    • Informed customers about issue resolution progress.
    Tier 1 Technical Representative Sony Electronics CISC - Fort Myers, Florida 01/2000 - 02/2006
    • Demonstrated superior technical skill to earned steady promotions. Advanced from entry-level support specialist to Internet Solution Developer and Systems Analyst roles.
    • Delivered service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
    • Interacted with customers to process inquiries, concerns, and schedule products repair using customer service principles and practices.
    • Consistently exceeded call key performance indicators.
    • Maintained composure and patience in face of difficult customer situations.
    • Managed customers' expectations and experience to a high degree of customer satisfaction.
    Field Technical Representative Zebis Inc - Sanibel, Florida 04/2002 - 01/2003
    • Assisted business customers in obtaining highest performance from their IT resources.
    • Provided sound recommendations for new system and application upgrades.
    • Displayed courtesy and strong interpersonal skills with all customer interactions.
    ISP Technical Support Specialist Online Services USA - Fort Myers, Florida 07/2000 - 11/2001
    • Provided connectivity and web hosting technical support for internet users via telephone and email.
    • Resolved at tier 1 level whenever possible, or escalated to 2nd tier as appropriate.
    Education
    Master of Science: Information Systems University of Phoenix - Phoenix, Arizona 2011

    Microsoft System Engineer: Networking Southwest Florida College - Fort Myers, Florida
    Military
    Veteran - US Navy (1)
    This resume is created in 7 minutes.
    Summary

    Knowledgeable professional in IT education with exceptional communication and problem-solving skills. Dependable and trustworthy and ready to be challenged. Dynamic computer hardware engineer knowledgeable in 5 technology development. Highly driven and offering excellent interpersonal skills. Looking for position with cutting-edge technology and services organization.

    Education and Training
    Bachelor of Science: Computer Networking & Information Security May 2014 Champlain College, Burlington, VT, United States

    Minor: Digital & Computer Forensics


    Skills & Certifactions
    • Operating systems
    • Operational support
    • Technical help desk experience
    • Computers and electronics
    • Technical support
    • System upgrades
    • System administration
    • Server installations
    • Information security
    • Configuration management
    • Marketing
    • CompTIA A+, Net+ certified
    • Microsoft Certified Solutions Assistant
    Experience
    Experimac Boulder Boulder, CO Lead Computer & Mobile Technician / Sales 08/2017 to Current

    • Bought, sold, traded, upgraded and repaired Apple products as well as other computer brands.
    • Configured computers to network drivers, printers and other peripheral equipment.
    • Educated customers on general software programs. Implemented key updates to system software based on performance data and user feedback. Integrated software enhancements on mobile devices. Optimized home computer usage and performed general maintenance.
    • Built and repaired computers according to schedule. Managed and configured:  tools, software, installers and diagnostics/troubleshooting applications. Updated or installed software for customers to ensure computer efficiency.
    • Managed day-to day operations: Opened/closed the store including end of day money count, organized schedule of repairs and maintained the store, educated co-works/customers on computer solutions.
    • Worked flexible schedule to accommodate changing customer and store conditions.
    • Met with customers to understand expectations, recommended products and offered services/solutions that aligned with individual desires and requirements.
    • Built a loyal clientele which resulted in a high level of both retained customers and referral business.
    • Designed and built custom gaming computers for store customers.

    Envision Superior, CO Support Desk Technician 08/2016 to 01/2017

    • Managed and created users within Active Directory of Windows Server 2013-2016.
    • Integrated Mac users into a Microsoft LDAP data base.
    • Deployed and maintained company assets: computers, printers, phone systems (VOIP), cables and other equipment.
    • Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications for Windows and Mac machines.
    • Responded to the majority of client requests for technical support by phone, email, the inter-office chat service, and/or ticketing system.
    • Responded to technical and troubleshooting issues for executive users.
    • Configured, managed and monitored asset tracking system.
    • Conducted computer diagnostics to investigate and resolve problems and provided technical assistance and support.
    • Managed application patches and data backup.

    This resume is created in 7 minutes.
    Professional Summary

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    Skills

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    Work History
    Ed Tech Computer Technician 01/2017 to 09/2017
    Portland Public Schools Portland, ME

    IT building support 

    Provided Windows and Mac desktop support to all teachers and staff

    Ordered install new hardware and oversaw maintenance of existing hardware.

    Managed, deployed, and inventoried school devices.

    Re-imaged/Refreshed machines.

    Oversee and provided guidance on SoftwareUpdates. Printer management and repaired.

    Coordinated deployment and collection of student MLTI devices. Process MLTI (Maine Learning Technology Initiative) computer repair. 

    Generated MLTI (Maine Learning Technology Initiative)Purchase Orders.

    Collected & Maintain student collection payments.

    Keeped warranty records Processed billing when not covered under warranty

    Maintained records of repairs, orders, and installations Managed, Coordinate, Repair and Support all A/V Equipment

    Supporting training of staff

    Process Moore Middle School specific HelpDesk

    Tickets and coordinate District support

    Support and facilitated staff teaching tools Google Apps for education support

    Students' Apple Ids process management

    Provided outreach for new technology initiatives

    Recording keeping

    Daily troubleshooting

    Supported and facilitate technology acceptable use policy

    Vendors coordinated

    Managed of school network social media 

    Help Desk Computer Lab 04/2016 to 12/2016
    Portland Adult Education Portland, ME
      Deployed new PC's, Monitors & Printers at newly constructed training facility.
    • Collaborated with the sales, marketing and support teams to launch products on time and within budget.
    Education
    Bachelor of Science: 2007 ISIPA - Kinshasa RD Congo
    This resume is created in 7 minutes.
    Skills
    • Management experience
    • Supervision and training
    • Team building
    • Scheduling
    • Computer-savvy
    • Data entry
    • Client relations
    • Clerical knowledge
    Summary

    Hard working individual with management and IT experience. Employs excellent leadership and communication skills. Promotes a positive and uplifting environment in the workplace.

    Experience
    Manager
    Lawton, OK
    Merry Maids/ Apr 2018 to Current
    • Managed day-to-day operations, including supervision and assignment delegation for the work teams.
    • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
    • Determined efficient work schedules for teams on daily basis to maximize efficiency and each shift properly staffed.
    • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
    General Clerk
    Lawton, OK
    Serco/ Mar 2017 to Apr 2018
    • Handled secure information and documentation
    • Maintained high level of privacy when dealing with customers documents and information
    Manager
    Lawton, OK
    Dollar General/ Jan 2016 to Jan 2017
    •  Staff Hiring and Training
    • Generated repeat business through exceptional customer serice.
    • Completed all point of sale opening and closing procedures
    Store Manager
    Sterling, Oklahoma
    Blue Cow LLC/ Feb 2013 to Jan 2016
    • Routinely supported any areas of the restaurant as requested.
    • Managed social media page, including direct interaction via comments and messaging, and handling customer reviews.
    • Trained new hires as necessary.
    Key Holder / Associate
    Fort Smith, AR
    Spencers/ May 2012 to Jan 2013
    • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
    • Used time efficiently when not serving customers to better the store and manage other tasks.
    Help Desk Technician
    Flagstaff, Arizona
    Coconino Community College/ Apr 2010 to Jun 2012
    • Effectively managed a high-volume of inbound and outbound customer tickets and inquiries.
    • Maintained and updated customer service database as needed when information was out of date or had changed.
    • Managed and completed work task tickets. Ensured all issues were corrected or being worked on in a timely manner and that all information possible was included for the sake of clarity and quick resolutions.
    Education
    Working on BA in secondary English and Science
    This resume is created in 7 minutes.
    Summary

    Skilled academic fine art lecturer highly effective at challenging students to expand knowledge and move beyond their preconceived limitations of painting and drawing  to develop deeper understanding of principles and potential in future field.

    Skills
    • Self-motivated artist and educator with over 5 years teaching experience
    • Multifaceted practicing artist of fifteen years with strong understanding of 2D Design, Foundations, Drawing, Painting, and Ceramics.
    • Exhibiting, selling, and collected  broadly both in the Peoples Republic of China and the USA. 
    • Able problem-solver experienced with inventory solutions and order management applicable to production of international exhibitions
    • Working experience of digital imaging and painting
    • Charismatic communication skills that bridge soundly with proficient MS Office, and Genesis inventory systems, and Blackboard
    • Proficiency in project and classroom management and timely administrative student assessments 
    • Ability to approach high stress environments and projects with sincere reliability, humor, and firm results.
    • Maintains Reliable transportation in any assigned work environment  
    • TEFL Certified by University of Toronto
    • Excellent classroom and time management skills allowing for multitasking and prioritization while motivating students
    Education and Training
    Kendall College of Art and Design of Ferris State University - - Grand Rapids, MI, United States 2016 Masters of Fine: Painting

    Master Thesis: "Memento: Rural Communal Memory and Its Impact on Familial Legacy"

    Siena Heights University - - Adrian, Michigan, USA May 2010 Bachelor of Arts: Fine Art - Ceramics

    Fine Art Study Abroad Two - Three weeks in the providence of Tuscany Italy (2009)

    Deans List: Winter 2008, Winter 2010

    Coursework in Photoshop & Dream Weaver

    Member of Film Club

    Coursework in Art History and New Media Studies

    Monroe County Community College - Monroe, MI May 2008 Associates of Fine Arts Winter 2007, Fall 2008, Winter 2008 Dean's List: Fall 2007 and Winter 2008
    Selected Accomplishments
    • Shangyuan Museum of Modern Art - Beijing, China April 2018 Juried Invitational Three-Month Intensive Residency is focusing on the development and research of artwork studying the juxtaposition of midwestern development of monuments and memorials with Chinese counterparts through the lens of personal upbringing.
    • Recruited by Peninsula School of Art to instruct an intensive introductory 5-day course on observational painting. 
    • Selected and Recruited by Detroit Artist Specialists for representation and sales of personal work through such Detroit venue Blossoms of Midtown.
    • Awarded to be an active participant of HatchArt of Hamtramck community art library. 
    Employment History
    College Instructor for Continuing Studies / Kendall College of Art and Design of Ferris State University - Grand Rapids, MI 08/2015 - 02/2018
    • Provided onsite training to students ages varying from first grade to college level for visual art.
    • Planned and executed independent programming and lesson plans to meet administrative benchmarks. 
    • Developed curriculum to address individual students needs to provide one on one attention in a classroom setting. 
    • Conducted analysis to address visual literacy which led to students surpassing their preconceived limitations. 
    • Meged and brought meaningful ties to literature and visual art to correlate historical moments and monuments of their time. 
    Toledo Museum of Art Protective Services - Monroe, MI 02/2012
    • Ensured the protection of my assigned post by patrolling the post during public hours.
    • Helped keep staff, visitors, and students safe in the galleries and university grounds by reporting potential safety violations immediately.
    • Keeps the Museum, the collection, and visitors safe by immediately reporting critical incidents or unusual activity.
    • Supports the Guiding Principles of the Museum in all activities while using model behavior described in the Museum Values Statement.
    Cashier / Lowes - Monroe, MI 02/2012 - 06/2012
    • Providing excellent services according to Lowes Training to the consumer.
    • Having good knowledge of the products that are available in the shop.
    • Maintaining accurate records regarding the sales of services and outputs conducted at the store and ensured that the prepared data is free of any errors.
    • Trained in Lowe's Accident and Crime Prevention.
    Computer Services and Systems Help Desk Operator / Siena Heights University - Adrian, MI 08/2008 - 05/2010
    • Addressed, tracked, and routed campus-wide technological problems, while filing and delegating error reports to the proper personnel, per office protocols and standards.
    • Managed meeting schedule of departmental staff and the requisition of corporate machines and systems.
    • Performed IT security and comprehensive customer service for faculty, staff, students, and the general public.
    • Earned Star Award (the equivalent of an employee of the month) at Siena Heights University Help Desk for January, February, and March of 2010 for exemplary services rendered.
    • Work Honors:.
    • Star Award - Awarded once for three solid months of fantastic customer service.
    Additional Information
    • Ability to self-manage, self-motivated, and takes the initiative to learn. Leadership skills and the ability to delegate job between coworkers and customers *
    •  Quickly adapts to learning new tasks and thrives with hands-on instruction
    • Volunteer Arthur Lesow Community Center Dundee, MI Instructor January 2012 - March 2012 *Teaching at-risk children art and self-expression 
    •  Loves opportunities to provide mentorship
    •  Competent in Windows or Mac OS, Microsoft Office Suite, Adobe Photoshop CS6, Xenegrade, Blackboard, 
    • Happy to undergo further education and professional development to strengthen and broaden the skill set of ACT.
    • SECH Certified Instructor.
    • Studied watercolor and contemporary bookmaking in Tuscany, Italy. 
    • Well traveled: have stayed in and lived in Sicily, Bangkok, Los Angeles, and Paris. 
    This resume is created in 7 minutes.
    Summary
    Experienced professional with an educational background in Computer Information Systems and several years experience in customer/client facing roles with a proven record of delivering results.
    Highlights
    • Desktop and laptop hardware troubleshooting.
    • Platforms: Windows XP/7/8/10 and Server 2003 to 2016, Mac OS X 10.4+, Android and iOS.
    • Software: Microsoft Office 365, Adobe Acrobat
    • Languages: C#, Java, HTML/CSS
    • Exceptional customer facing etiquette over several communication mediums including phone, email and online chat. Able to resolve complex issues remotely. 
    • Over a year of inbound sales experience, able to promote and deliver products to a customers needs.  
    Accomplishments
    Reached Customer Satisfaction and First Call/Chat Resolution goals while working at Shaw Communications, receiving recognition only four months into my tenure for good performance on September 2015.
     
    Assisted with a creating a network at one of our remote sites while working for Options Community Services, assisting with laying ethernet cables and mapping the layout of the building. Resolved helpdesk tickets in a timely fashion for locations across the lower mainland. 
     
    Completed a variety of projects during my tenure at Kwantlen Polytechnic University, including building a functional website, programs with relational SQL databases, Unix Scripts, PC Hardware/Software setups and more
    Experience
    eCare TSR/Phone TSR 05/2015 to Current Shaw Communications Vancouver, BC Resolved cable/internet and digital phone issues over phone, chat and email. Strove to comprehensively resolve each customers issue while maintaining Customer Satisfaction, First Call Resolution, and Average Handle Time Metrics.  

    Promoted the services of Shaw and assisted with Sales, ensuring that customers were up-to-date on the latest offerings and were knowledgeable on the package offerings that best applied to them.

    Solved technical issues within our support scope (e.g. email setup, DHCP/DNS configuration, software installation, network testing etc).
    Help Desk Technician 12/2017 to Current Fully Managed Vancouver, BC
    Resolved over 240 Tier 1 tickets per month as the first point of contact by email, phone and online chat. 

    Troubleshot issues pertaining to Active Directory, Exchange, Office 365, VoIP, networking, Windows desktop and Mac OS X as well as several proprietary and third party applications as per client requirements. When needed, also managed vendor relationships. 
     
    Because familiar with the use of a Remote Management and Monitoring tool (SolarWinds MSP) for day-to-day troubleshooting as well as for mass application deployments.  
    Maintained accurate documentation in documentation system (I.T Glue) and created standard operating procedures as needed. 

    eCare TSR/Phone TSR 05/2015 to 12/2017 Shaw Communications Vancouver, BC Resolved cable/internet and digital phone issues over phone, chat and email. Strove to comprehensively resolve each customers issue while maintaining Customer Satisfaction, First Call Resolution, and Average Handle Time Metrics. 

    Promoted the services of Shaw and assisted with Sales, ensuring that customers were up-to-date on the latest offerings and were knowledgeable on the package offerings that best applied to them. 

    Solved technical issues within our support scope (e.g. email setup, DHCP/DNS configuration, software installation, network testing etc). 
    Phone Interviewer 09/2013 to 05/2015 Mustel Group Vancouver, BC Conducted interviews over the phone with Canadian citizens located all across Canada on a wide variety of impacting subjects. Became acquainted with the specifications of each study and met targets accordingly.

    Entered data verbatim into provided computer programs.
    Phone Interviewer 09/2013 to 05/2015 Mustel Group Vancouver, BC Conducted interviews over the phone with Canadian citizens located all across Canada on a wide variety of impacting subjects. Became acquainted with the specifications of each study and met targets accordingly. 

    Entered data verbatim into provided computer programs. 
    Full Time I.T Support Intern (Summer of 2012 and 2013 4 mo terms) 05/2013 to 08/2013 Options Community Services Surrey, BC Provided I.T. Support to all Options Community Service locations throughout the lower mainland. Received support tickets through a mailing system and resolved each in a timely and professional manner. Issues were both local and domain-wide related.

    Assisted with the installation and maintenance of cable throughout our main office.

    Assisted in the creation of a new network in our Whalley Employment Centre location.
    Part time Cast Member 04/2010 to 08/2011 Cineplex Odeon Strawberry Hill Delta, BC Gained valuable multitasking skills, managed food orders while taking on several other tasks including processingbills/coupons and preparing food items.

    Earned communication skills through providing an optimum experience for guests and resolving complaints and issues ina professional manner
    Education
    Computer Information Systems 2012 Kwantlen Polytechnic University Surrey, BC, Canada
    A+ 2014 CompTIA (expired Feb 2017)
    Certified Meraki Network Operator: CMNO Cisco 2018
    This resume is created in 7 minutes.
    Professional Summary
    Detail-oriented Computer Technician with four years of quality service experience for end-users in a small Community Health Center with a primarily Windows 7 Environment. Looking to provide exceptional customer service, and troubleshooting of desktops, laptops, multi-function printers, Microsoft Office products, and Remote Support Tools.  
    Skills
    • Excellent Customer Service
    • Team Player
    • Strong communication skills
    • Troubleshooting
    • Working independently
    • ServiceDesk
    • Microsoft Office
    • Re-imaging PC's
    Work Experience
    Ravenswood Family Health Center East Palo Alto, CA Lead I.T Help Desk Technician 06/2015 to Current
    • Provide onsite technical support to end-users
    • Manage/Resolve tickets based on level of urgency (Zendesk, ConnectWise)
    • Manage User Accounts in Active Directory
    • Create and upload support documentation for desktop/software related processes
    • Help facilitate office moves, successfully ensuring user equipment/services are properly installed and fully operational
    Where To Start, Inc. Newark, CA I.T Help Desk Technician 12/2013 to 05/2015
    • Provided onsite technical support to end-users in a Non-Profit Community Health Center
    • Managed/Resolved Tickets based on level of urgency (Autotask)
    • Managed User Accounts in Active Directory
    • Managed/Installed Networked Printers on Windows server 2008
    • Used Storagecraft to Create/Restore Images on machines
    • Re-imaged 200+ Windows computers over a four-month period for a brand new state of the art building
    Education and Training
    Network Support Specialist Mountain View Los Altos Adult School, Mountain View, CA, USA Currently taking a course to prepare for the Network + Certification
    CompTIA A+ Unitek College, Fremont, CA, USA CompTIA A+ Certified
    High School Diploma 2013 Redwood High School, Redwood City, CA, USA
    This resume is created in 7 minutes.
    Professional Profile

    I am a knowledgeable, enthusiastic and ambitious IT support professional, and also a Navy veteran. I have supported countless users with my customer service and troubleshooting skills to resolve challenging user issues. I am a customer-focused team player who listens carefully and pays attention to detail. I am always looking for new challenges and to offer my assistance whenever possible.

    Qualifications
    • Professional presence
    • Windows 10 support
    • iOS support
    • Remote user support
    • Active Directory admin.
    • Network fundamentals
    • A/V equipment and meeting support
    • VM and VPN support
    • New user orientation
    • Customer focused
    • Prioritizes well
    • Enjoys being on a team
    Experience
    IT Services Specialist Jan 2017 to Oct 2017
    The Geneva Foundation Tacoma, WA
    • Monitoring, maintaining and supporting company workstations and mobile devices and ensuring compliance with security standards, as well as diagnosing and replacing workstation hardware
    • Office 365 and Skype for Business installation, configuration and support (PC and Mobile)
    • Provide recommendations to clients and colleagues that can become effective solutions to meet business needs
    • Experience and ability to support computers running Mac OS X 10.10+ and Windows 7+
    • Tracking and monitoring service requests to ensure timely resolution and follow up
    • Providing training and guidance to users on software and company systems
    • Installation and troubleshooting of software remotely via ScreenConnect as well as in-person
    • Experienced with Active Directory user provisioning via ADUC and Hyena
    • Some experience with PXE imaging, task sequence building, application deployment using SCCM
    • Some experience with Panasonic PBX phone administration (server utility)
    • Some experience with hosted Exchange administration
    • Experience with SharePoint site permissions administration and site setups
    • Researching current technology and reviewing processes, and internally publishing instructional material
    • Experience assimilating technical concepts, terms, and material, and explaining this material to non-technical clients
    Help Desk Analyst Mar 2016 to Jan 2017
    Lynden Incorporated Seattle, WA
    • Supported over 2,000 end users globally, including truck drivers, barge operators and pilots
    • Personally closed ~3,000 tickets at Lynden as of 12/7/16
    • Trusted to be the worldwide Point of Contact as a 24-hour on-call analyst, and to handle urgent matters and emergencies autonomously
    • Remote troubleshooting, instruction and assistance for various software and hardware issues via LANDesk, and ticket tracking via HEAT
    • Experience administering users, computers and groups in Active Directory
    • Experience with VDI provisioning and administration via Unidesk and VMware
    • System checks of all enterprise IT systems on a daily basis for faults, i.e. monitoring the company networks and servers, and handling outages in accordance with IT dept. policy.
    Desktop Support Technician Feb 2015 to Jun 2015
    CJS Associates, LLC Walnut Creek, CA
    • Provided primary Tier 1, front-line help desk support to customers (often remotely using LogMeIn and/or LabTech)
    • Utilized ConnectWise help desk software to enter and track open support tickets
    • Provided Tier 1 support for Office 365 
    • Administered user IDs and passwords for domains and critical software
    • Provided setup and support of equipment using LabTech to support onboarding and offboarding of client employees
    • Some experience with setting up and troubleshooting StorageCraft ShadowProtect backup management software
    • Some experience with ESET antivirus and anti-malware installations and monitoring via LabTech
    • Some experience with documentation using BizDox
    • Experience with remote system monitoring and administration using LabTech
    • FYI: Was a full-time student during this time, starting in Fall 2011
    Computer Support Specialist Aug 2013 to Feb 2015
    Lafayette Square Financial Advisors, Inc. Lafayette, CA
    • End-user support of Windows XP, 7, 8.1 and all workstation software
    • Handled acquisition, setup and onsite support of workstation hardware and PBX phone system
    • Provisioned user IDs and passwords for domains and critical software
    • Provided Tier 1 support for Office 365
    • Managed all vendors
    • FYI: Was a full-time student during this time, starting in Fall 2011
    Hospital Corpsman Third Class Nov 2005 to Nov 2010
    United States Navy San Diego, CA For 5 years I rendered quality daily medical care to active-duty military personnel at home as well as overseas. Honorably discharged 11/2010. For sake of brevity, duty included but is not limited to: USS New Orleans Medical Department (12/2007-11/2010): Performed in a medical capacity as an assistant health care provider in support of daily patient care activities for 400+ Navy and Marine personnel
    Education
    Bachelor of Science, Business Administration 2015 John F. Kennedy University Pleasant Hill, CA
    Certifications
    • HDI Support Center Analyst (HDI-SCA) - March 2016
    • CompTIA Healthcare IT Technician - January 2015