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Professional Summary
Client-focused Pharmaceutical Sales Representative highly effective at creating, building and nurturing strong relationships with physicians, medical staff and pharmacies. Known for high impact territory management and  sales strategies, that drive collective corporate goal of increasing market share while consistently achieving individual sales initiatives. 

  • Cold Calling
  • Client development
  • Detail-oriented
  • Superior organization ability
  • Excellent communication skill
  • Social perceptiveness
  • Technical aptitude
  • Goal-oriented
  • Self-motivated

Work History
Specialty Sales Representative, 09/2017 to Current
Alfasigma USA Seattle, WA
  • Q1'18 Ranked #2 out of 40 GE representatives 
  • Q2'18 Ranked #4 out of 40 GE representatives 
  • Q3'18 Ranked #5 out of 40 GE representatives 
  • Consistently ranked in top 12% for GE division company wide in 2018
  • Establish, maintain and grow high value adding relationships with gastroenterologists and clinic staff across territory
  • Deliver engaging and polished presentations to highlight product, draw favorable competitor comparisons and effectively demonstrate therapeutic benefit for appropriate patient types
  • Increase product visibility by orchestrating ALSU's  participation and show casing product at high profile Gastroenterology events 
Sales Representative, 05/2015 to 09/2017
Allergan Olympia, WA
  • Sales Representative of the Quarter for OR/WA District, Q2 - 2016
  • Sales Representative of the Quarter for OR/WA District, Q3 - 2016
  • Successfully managed a diverse portfolio by analyzing business trends to identify sales opportunities within footprint to target health care professionals with the greatest potential to prescribe product.  
  • Established and maintained relationships with primary care physicians, gastroenterologists, neurologists, psychiatrists and medical staff, which resulted in better access for myself and other partner representatives.
  • Develop and deliver highly detailed and informative sales presentations based on clinical needs.
B2B Consultant, 01/2015 to 05/2015
Staples Advantage 4510 Frontage Rd NW #102 Auburn, WA 98001
  • Consistently exceeded monthly sales quotas by more than 20% by pursuing leads and expanding the prospect list. 
  • Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
  • Developed new business opportunities by effectively communicating product lines to qualified prospects.
  • Researched clients' business issues and goals to offer appropriate solutions.
  • Executed calling campaigns targeting direct end-user prospective accounts.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
B2B Consultant, 07/2012 to 10/2014
T-Mobile 2505 S 38th St, Suite A100A, Tacoma, WA 98409
  • Consistently exceeded quarterly sales quotas by 20-30%.
  • Increased sales volume by adding 283 accounts in the Seattle-Sound territory.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Formulated custom plans specific to business needs for incoming accounts.
  • Trained users on newly implemented technology.
  • Develop and maintain long-term relationships with customers in order to expand sales opportunities. 
  • Developed competitive comparison tables of T-Mobile's products and services against other leading carriers to use in sales calls.
Bachelor of Science: Psychology, Minor in Chemistry, 2011
Western Oregon University - Monmouth, OR
  • Elected Representative for the Student Department of Disabilities (2008)
  • National Society of Leadership and Success certificate (2010)
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Positive and upbeat Customer Service Specialist bringing 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Resolution-oriented
  • Cash handling and ledger balancing
  • Strong communication skills
  • Effective and collaborative team player
  • Proficent in both Microsoft Word and Office
10/2018 - 04/2020
Sprint By Experts Choice Oceanside, CA Wireless Sales Consultant
  • Explained the latest promotions, sales incentives and offerings to customers to promote savings and drive sales.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Detailed product features so that customers were well-educated and could make the best decisions depending upon personal needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
01/2016 - 07/2018
Verizon Authorized Retailer – Cellular Sales New Bern, NC Retail Wireless Consultant
  • Daily opening and closing procedures, such as inventory and receiving  new shipments into inventory.  
  • Walked existing and new Verizon customers through the process of choosing wireless tools to meet their everyday needs (business and residential)
  • Assisted customers with various technical issues regarding their wireless devices
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
  • Handled credit and debit card payment processing to complete the purchasing experience.
  • Monitored inventory and restocked shelves when product orders arrived.
02/2013 - 07/2015
Village Beachmart (Colors) Emerald Isle, NC Manager
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Stocked and restocked inventory when shipments were received.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
02/2013 - 11/2013
Village Beachmart (The Planet) Emerald Isle, NC Manager
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed weekly schedules according to payroll policies.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
04/2010 - 02/2013
Harris Jewelers Jacksonville , NC Credit Consultant
  • Monitored multiple databases to keep track of all company inventory.
  • Organized and coded all documents related to due diligence for acquisitions.
Jacksonville High School Jacksonville, NC, United States High School Diploma: General
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  • E-Learning Course facilitation.
  • Team Management.
  • Knowledge of learning principles.
  • Adaptability.
  • Ability to manage multiple task in a deadline-driven, dynamic environment.
  • Budgeting.
  • Evaluation & Metrics.
  • Effective written & verbal communication.
  • Organized & Detail oriented Curriculum & Training Experience E-Learning Course Facilitator, 08/2010 to Present Universal Class, Inc.
  • Virtual.
  • Develop and update course syllabus and curricula to meet identified learning goals and course objectives outlined in program catalog.
  • Review eLearning courses for on-line delivery prior to Go-Live deadline.
  • Compile test and other evaluations to be used to measure learning and performance as a result of learning initiatives.
  • Facilitate eLearning course to enable adult continuing education learners to master course objectives.
  • Monitor course forums and encourage communication amongst learners.
  • Provide prompt feedback and analysis of student course submissions Performance Metrics.
  • 85% student course completion.
  • 98% instructor approval rating based on end of course survey.
  • 24% increase in course enrollment.
Professional Summary
Seeking a challenging position as Instructional Designer Professional where I can organize, plan and implement the training needs of an organization to enhance professional knowledge and improve performance.
Work History
Instructional Staff, 08/2006 to Current
Broward County Public Schools Ft. Lauderdale, FL
Grade Level Team Leader,
  • Collaborate with other team leaders to develop and review curriculum and assessment tools for each upcoming academic year as per grade level requirements and educational standards set forth by the DOE.
  • Collaborate with team members to establish instructional goals.
  • Coordinate activities with team leaders to facilitate the implementation of content area performance standards, instructional objectives and interdisciplinary planning units.
  • Assist in the evaluation, selection, distribution and inventory of textbooks, materials, supplies and equipment.
  • Conduct classroom observations during academic year as deemed necessary by the principal.
  • Assist teachers with development of strategies to improve instruction and classroom management.
  • Coordinate departmental duties with other members of the team to ensure compliance.
Professional Development Facilitator,
  • Assist in the development of staff performance through school based professional learning communities.
  • Facilitated school district based trainings for New Teacher Academy.
  • Responsible for mentorship and coaching of college level students currently enrolled in University Teacher.
  • Mentor first year educations new to the profession.
Classroom Instructor,
  • Facilitate classroom learning through hands on activities, cooperative work and technology.
  • Disaggregate assessment data to make decisions about instructional practices, and monitor student learning outcomes for enrichment and remediation opportunities.
  • Modify curriculum to meet the needs of a range of student learners Performance Metrics.
  • 3.2 -3.5 of 4.0 rating consistently for annual teacher performance evaluation based on 60/40 standardized test scores and teacher instruction.
  • 75% success rate for student achievement in standardized testing.
Adjunct Faculty, 01/2007 to 01/2008
Broward College Coconut Creek, FL
  • Taught introductory and upper level courses in English as a Second Language.
  • Developed and taught a curriculum to improve students' conversational abilities.
  • Wrote course materials such as syllabi, homework assignments and handouts.
  • Coached students on public speaking and presentation skills.
  • Performance Metrics.
  • 100% student rating based on end of course evaluation.
  • 100% student participation in the classroom through integration of creative role-playing exercises.
Implementation Consultant, 01/2006 to 08/2006
Campus Management Corp Boca Raton, FL
  • Served as on-site coach and subject matter expert during implementation week; provided Project Manager with progress reports of user groups' performance and made recommendations on refresher training.
  • Implementation Lead for Campus Vue, a management software system, utilized to streamline operations within higher education.
  • Collaborated with Project Manager in the development and execution of customized on-site training and deployment of software to user groups.
Master of Science: Elementary Education/ESOL Endorsement, 2013
Elementary Education/ESOL Endorsement
Bachelor of Arts: Human Services, 1996
Human Services
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Career Overview

Client-focused experienced Product Owner/System Analysis and Project Manager with several years experiences in a global shared services environment. Professional expertise includes working closely with technical and business stakeholders to ensure quality and on time delivery of system implementations and process improvements.

  • System analysis & design
  • Requirement gathering & analysis
  • Quality Assurance Testing
  • User Acceptance Testing
  • Business impact analysis
  • SDLC: Waterfall, Agile KanBan, Scrum,RAD, FAM, JAD project methods
  • Management reporting & presentations
  • Excellent problem-solving abilities/analytical skills
  • LEAN Concepts
  • Project management
  • Knowledge of programming languages
  • Mainframe & Web technologies
  • Project management office
  • Risk management
  • Project Quality Control
  • Global project teams
  • Vendor management
  • Change management

Technical Skills
  • Windows, Unix, Mainframe,
  • JAVA, MS Office
  • MS Project, PowerPoint, Visio,
  • SharePoint, SQL
  • SunGard Invest One Enterprise,
  • Apollo, EMS, VPR
  • Oracle EBS (Financial & Supply Change Mgmt), Oracle Cloud (Financial & Supply Change Mgmt) Lawson
  • Financial, Banner CIS
  • HP ALM, Oracle Application Testing (OATS) Lotus Notes, Lync
  • JIRA, RALLY, Trello

SunGard InvestOne Upgrade Implementations 

  • 10.1,10.0, 9.1 & 7.2 Mainframe and Enterprise

Security Solutions 

  • Design and implementation of user profile system for access controls and recertification of user access for IFAS LOB

UDT Remediation 

  • Remediated User Developed Tools to the InvestOne core application and other acceptable applications

Process Improvement 

  • Lead global reconciliation team to assess and implement efficiency enhancements and improvements resulting in 20% increase efficiency across regions.
  • Monthly implementation Sprints to resolve or improve 1 to 5 identified issues.

PMO Governance Implementation 

  • Injected PMO governance strategy into full project lifecycle through well-defined engagement points for operation team.

Problem Resolution 

  • Responsible for implementation of production fixes.
  • Served as advocate for end-users, performing tests and problem analysis. Worked with internal technology and vendor teams for resolution.

Fund Accounting Migration to Hong Kong 

  • Duplicated the Dallas Fund Accounting operations in Hong Kong for the Asian book of business in 9 months.
Work Experience
Testing Analyst Aug 2018 to Current
Nucor Corporation Irving, TX
  • Designed and updated test cases to complete consistent manual tests for Oracle ERP Financials and Supply Chain Modules
  • Test and troubleshoot existing programs and new software releases utilizing the appropriate hardware, database, and software technology and identify bugs and defects in the software
  • Analyze performance of programs and act to identify deficiencies based on consultation with programmers and users
  • Develop and implement test plans for new projects, and maintenance of existing projects
Sr. Business System Analyst/Product Owner Jul 2015 to Current
Randstad Technologies/Crossmark Plano, TX
  • Product ownership of financial applications and processes
  • Developed IT backlog and managed priorities
  • Defined user stories
  • Defined with team work to be performed in a given iteration
  • Developed framework and processes for agile support model
  • Documented current processes
  • Supported the many vendor application release updates and implementations
  • Managed application outages to resolution
  • Serves as business contact for IT requirements and updates for financial applications and processes
Senior System Analyst/Quality Assurance Consultant Aug 2012 to Jul 2015
Insight Global/Fidelity Westlake, TX
  • Served as functional and system expert for accounting system conversion from legacy system to Invest One
  • Developed and managed project plans while providing status updates to management.
  • Gathered and documentation requirements for system changes
  • Developed and executed test cases for internal updates
  • Managed cross-functional integration testing
  • Supported UAT for major conversion project
  • Tested and installed 80 plus vendor updates
  • Daily project management status reporting
Project/Product Manager/Asst. Vice President Mar 2007 to Sep 2012
JPMorgan Dallas, TX
  • Partnered with operations and technology across shared services for the implementation of strategic global and Americas projects.
  • Led UAT America teams for successful implementations for yearly InvestOne release. Coordinated testing of 40 - 90 testers.
  • SunGard InvestOne Upgrade Implementations
  • Served as the operational representative for vendor issue resolution. Worked with IT, vendor, and business for prioritization and resolution.
  • Led quarterly and on-demand system updates across global regions for Institutional and Retail accounting enhancements.
  • Remediated User Developed Tools (UDT) to the InvestOne core application.
  • Coordinated the process improvement for global reconciliation teams from assessments and analysis to implementation of recommended enhancements.
  • Migrated the Asian operations in Dallas to Hong Kong. Managed the business tasks from defining "as is" model to "to be" processes; process documentation, training, office model/pilot to go live.
  • Coordinated PMO over-site for project governance
  • Reported weekly project portfolio for Dallas to senior management
Consultant Analyst Mar 2005 to Jul 2007
Contractor Dallas, TX

Oracle Chart of Accounts conversion project.

  • Converted and developed new Cross validation rules to support the new COA.

System Analyst for Loan Origination System Integration

  • Facilitated JAD sessions for system integration requirements with sister company
  • Conducted Gap analysis & Use cases
  • Documented business and functional requirements
  • Researched and selected XML standard schema

Lead Consultant for Financial System Selection

  • Conducted JAD sessions with business owners for system requirements for General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Purchasing, Purchasing and Treasury
  • Scored requirements to help facilitate the system vendor selection
  • Developed Vendor Operational Scenarios for vendor demonstration
  • Evaluated RFP Responses with business owners for vendors demonstrations
  • Reviewed Lawson Financial and Oracle Financial systems functionality to advise business owners of best solution most base on their requirements
Project Manager/Analysis Sep 2000 to Mar 2005
Alliance Data Systems/ExoLink Dallas, TX
  • Led team for client enhancements and solutions from analysis to project production release.
  • Developed the Procedures for Swat Team utilizing SDLC agile development methodology for 30 day sprints.
  • Led project team of two to six developers and QA resources
  • Supported client help-desk issues to resolution
  • Developed and documented processes within the production environment
  • Managed system changes and availability
  • Performed System Administration
  • Assisted in the audits including documentation and implementation of controls for GLBA, Sarbanes Oxley and SAS 70.
  • Developed requirements/use cases for developers for production enhancements
  • Managed Special Projects 824 transaction cleanup
Lead Business Analyst Nov 1994 to Oct 2000
Atmos Energy Dallas, TX
  • Identified system gaps in Banner Pilot
  • Facilitated JAD sessions for requirements with business owners
  • Developed functional specifications
  • Assisted in the design of specifications.
  • Mapped data from legacy system to new system
  • Application set-up for rates and taxes
  • Worked with business owners for process changes
  • Developed test cases and reviewed test results.
  • Trained and supervised contract staff for system implementation and support
  • Researched and resolved system issues using SQL queries
  • Implemented 4 operational companies to Banner CIS
  • Served as liaison between users, consultants, developers, database administrator and contractors
  • Implemented Banner CIS to Oracle Financial general ledger
Education and Training
IT Project Management Certificate Richland College Dallas, TX
BSBA, Accounting University of Arkansas Fayetteville, AR

Certified Public Accountant (CPA)

Certified Scrum Product Owner (CSPO)

Project Management Agile Certified Practitioner (PMI-ACP) 

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Professional Experience
VP - Predix Finance Jun 2017 - Current
GE Digital San Ramon, CA
  • In charge of Finance for the Predix Platform leading Product Finance, FP&A, capital allocation, SaaS and PaaS economics, Partnerships, go-to-market strategy & pricing support. 
  • Manage team of 6 finance professionals. Responsible for all financial planning and control of organization comprising 600+ employees, 80% software engineers, annual operating expenses of $250 MM, ~$75 MM ARR.

Key Accomplishments:

  • Core FP&A: achieved all quarterly forecasts in dynamic environment through implementation of weekly pacing process and active management of financial levers. Defined budget and performed revisions in accordance with strategic shifts. 
  • Controllership: moved from quarterly closing rhythm to monthly soft close to ensure predictability and rigorous control of cost base. Initiative conduced across all P&L (billing, revenues, costs to serve, SG&A) and for all key performance indicators (sales growth, revenues mix, profit margin, on boarding metrics etc.) 
  • Strategy: Successfully completed strategic shift to single-cloud provider: direct R&D savings +$25 MM, go to market velocity, focused investment on differentiated capabilities. Fruitful result of work previously started in prior Director role. 
  • Value acretive growth: Performed costs-out and restructuring actions for a total P&L impact of +130 MM, annual recurring cost structure adjustment of ~$100 MM while sustaining YoY revenues growth of +50%.
  • Drive profitability: designed, led and implemented cross-functional profitability program which resulted in +15% margin expansion year to date. Weekly stand-up with product managers to promote accountability. 
  • Build scalable processes: partnered with IT and BizOps team to centralize and automate uniform customer on-boarding, subscription management, monetization capabilities and billing. Eliminated revenues leakage by addressing process gap at the upstream level.  Successfully integrated platform acquisitions (bitstew, Wise.IO) into the framework.
Director, Predix Partnerships & Investments Aug 2016 - Jun 2017
GE Digital San Ramon, CA
  • Managed capital allocation optimization through make/buy/partner/acquire framework creation and implementation in line with Product Roadmap strategy. Reporting to the VP of Finance.

Key Accomplishments:

  • Operating framework: created scorecard to monitor partnerships health around cross-functional indicators (Financial, Technology, Operations)
  • Strategic: leverage operating mechanism to reduce partnerships from +65 to 5 to ensure value creation and delivery from strategic, economic and technology standpoint. Developed M&A gameboard, including deal sourcing and execution. 
  • Capital allocation: Conducted financial analysis, valuation and participated in negotiations to support potential acquisition targets,new business contracts, and technology partnerships.External facing role.
  • Investors relations: channeled and curated all information flow from the product organization to GE Corporate Investors Relations group.
Finance Integration Leader Feb 2016 - Jul 2016
GE Digital San Ramon, CA

Responsible for creating and managing the strategic planning process for newly formed GE Digital business.
Key Accomplishments:

  • Core FP&A: Created and implemented metrics across the organization to drive accountability for operations and capital allocation. Enabled 60-70% automation on metrics scorecard reporting with minimal investment. 
  • Strategic FP&A: Led first long-term strategic planning exercise for GE Digital efforts across all Business Units (Energy, Oil & Gas, Aviation etc.). Finance owner of longe-range planning for all of GE Digital. 
  • Finance Operations: Managed set-up of new division within company (treasury, sourcing, billing, suppliers set-up, ad-hoc).
  • Organizational: involved in building team from ground-up. Directly involved in the recruitment of +15 people in Finance, Controllership, Pricing and Business Operations.
Managing Consultant May 2013 - Jan 2016
GECAS - Avia Solutions London, England

Client facing role articulating economic constraints with long-terms goals and strategies. Project Management role reporting directly  into Sales team with extensive experience in airport, aircraft and airlines transaction, refinancing, business planning and performance improvement experience. Advisory work for Infrastructure Funds, Private Equity, Sovereign Funds, Governments, Listed companies and GECAS special situations. Led financial modeling practice and reported directly to the Managing Director.
Key Accomplishments:

  • Sales support: wide range of deal support: inbound, outbound, renewals, prospecting, large and small transactions typically in challenging settings (distress) and geographies (Myanmar, Congo, Columbia, etc.). Direct exposure to airlines CEO, CFO, Fleet and Network teams.
  • Deals execution / Financial Modeling: Supported airports M&A transactions advisory ( Chicago, Copenhagen, Toulouse, Milan, Nice) on buy and sell sides. Direct exposure to funds managers at MD level. 
  • Advisory: Led various airlines project across geographies & scopes (restructuring, growth, start-ups). Direct exposure to airlines board. Advised multiple governments and local authorities up to Minister of Transportation level. 
Corporate Audit Staff Jan 2011 - Apr 2013
General Electric Corporation Paris, Wroclaw, Budapest, Stamford, Melbourne

Selected into GE's premier leadership development program. Conducted financial assurance reviews and projects globally across GE's industrial and capital business units.Responsible for key financial areas (valuation, restructuring, reserves). Recognized strategic-thinker aligned to non-conventional assignments in Aviation, Energy and Infrastructure Finance.
Key Accomplishments:

  • Project Management execution: Supported GE Energy Financial Services on the integration of $1.3B  coal power plant.
  • Quick learner: rapidly developed industry expertise in consumer and infrastructure finance (regulatory requirements,underwriting).
  • Financial modeling: Proven analytical skills (reserves modeling, trouble debt restructuring, valuation).
Finance Management Program Jul 2008 - Jan 2011
GE Energy France, Italy, United-Kingdom, Austria

GE's Financial Management Program (FMP) is General Electric premier leadership program providing classroom training in financial and management accounting, auditing and strategic decision making in addition to four full time rotations in Corporate Finance.
Key Accomplishments:

  • Core financials as an individual contributor: FP&A analyst at Oil & Gas HQ for board and investors relations presentations, manufacturing site finance operations, Long-term services agreements modeling, Controllership and Taxes Analyst for all GE Energy entities in Europe. 
ERP Implementation Consultant Jun 2006 - Jul 2007
GE Thermodyn Le Creusot, Bourgogne Franche-Comté

Migration from legacy mainframe to Oracle ERP.Led day to day ERP integration for acquired business.
Key Accomplishments:

  • Process design: Redesigned core manufacturing and services processes.
  • Project Management: Managed interface between technical teams and process owners across multiple time zones. 
MBA: Finance 2008
Southern Illinois University Carbondale, IL
Master of Science: International Business 2008
Grenoble Ecole de Management Grenoble, Auvergne-Rhône-Alpes, France
Undergraduate Studies : Maths, Philosophy, Economics 2004
School Berthollet Annecy, Auvergne-Rhône-Alpes, France
Additional Information

Languages: Fluent in English and French, intermediate in German and Arpitan (Savoyard), basics in Italian, Swiss German, Spanish.
Sports: black belt in martial arts (competition), mountaineering, rock-climbing at national level (7B+) and cycling.

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A dynamic, results-driven Training Manager and Life Coach who impacts performance through the design and deployment of innovative educational projects for the reform, enhancement and advancement of both individual and organizational goals. Expert at delivering projects efficiently and on time, autonomously managing personnel and operations, effectively making decision to meet client requirements and aligning project results with the project vision. Experienced leader possessing notable outcomes because of a strong work ethic. Exceptional training and academic qualifications, including designation as a Certified Coach Practitioner (CCP). Constantly promoting excellence and motivating employees and co-workers toward top-level performance.
Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher, SharePoint), LMS
Work History
Senior Learning and Development Manager / Resource Manager, 05/2014 to Current
UST Global: Step IT Up America SIUA
  • I am the most senior SME with the highest graduation rate for the Step IT Up America program.
  • Self-starter" With minimal supervision, I single-handedly manage the training program and exceed my clients' expectations.
  • Up for anything" Each day is a new adventure! Being secure in my abilities allows me to make the best decisions for all involved.
  • Experienced and confident communicator" With 6 years as a business analyst and 9 years as a consultant, I am accustomed to communicating technical concepts in a way that non-technical persons can understand me.
  • Plus, I'm a Toastmasters fanatic!.
  • Friendly and outgoing" I am an extrovert who enjoys talking and listening.
  • Even when at home alone, I give speeches to my furniture.
  • As a trainer/mentor within Toastmasters and Zeta Phi Beta Sorority, I have developed top skills in presentations.
  • Problem Solver" As a life coach, I am adept at analyzing situations and as a manager, I always work to the best solution.
  • I mentored my employees through difficult transitions including divorce, harassment and failure through to successful completion of the program.
  • I lead" I create a vision for each group that I manage so that the participants believe in it and adopt through daily activities.
  • I coordinate for effectiveness" Remaining below budget, I use my connections to host educational workshops and professional grooming sessions.
  • I use SharePoint and LMS to maintain data" SharePoint and LMS along with Excel and Word are the tools that I used to organize data and legacy documents.
Senior Business Analyst, 09/2007 to 04/2014
BlueCross BlueShield Association Chicago, IL
  • Successfully wrote business requirements for a Cognos (BI) reporting application that highlighted areas of improvement for claims processing and customer service.
  • Led training sessions for end users, drove decision-making through workgroups, and participated on various ad-hoc committees throughout the organization.
  • Documented 30+ software solutions via business requirements, participated in bi-annual training webcasts for 200+ users and managers, and acted as project manager for 5 project implementations while under strict deadlines and heavy workload.
  • Presented business requirements for the entirety of "All Plan" calls held bi-annually and was regularly commended for a superior work ethic.
  • Selected to author end-user documentation for all bi-annual software upgrades, served on Innovation team, and effectively marketed the first employee innovation contest.
  • Recognized for exceptional motivation and cross-functional expertise.
Business Consultant, 07/2006 to 09/2007
Chartered Toastmasters of Blue Cross Blue Shield Association Coventry Health Care Downers Grove, IL
  • Integrated software solutions to more efficiently document software solutions for IDX software conversions.
  • Chosen to serve as the SME for the IDX managed care application, and was a key participant on decision-making committees while completing user acceptance testing.
  • Managed conversion of data from legacy systems for 3 business acquisitions, created and documented 4 software solutions for business problems, and deftly executed end user testing and presented findings to stakeholders for 3 business acquisitions.
  • Designed, documented, validated, and gained approval for test plans and test deliverables to streamline project commencement.
  • Contributed to the technical assessment, scope definition, project planning, analysis, design and implementation, and testing of large projects.
Senior Software Implementation Consultant, 04/1997 to 07/2006
Lombard, IL
  • Drove effective client decision-making in a consultative capacity, analyzed business needs and customized managed care software based on the clients' needs.
  • Tested software and provided outstanding post-implementation support for enhancements and defects.
  • Successfully implemented IDX's managed care software, including enrollment, referrals and claims processing modules, for 23 clients nationwide and ensured the highest standards of service and support.
  • Held over 100 high-impact decision making sessions with key management and stakeholders to secure numerous growth opportunities.
  • Created comprehensive design documentation and software solutions for all assigned clients.
  • Key representative of the business for the managed care application, liaising with customers, stakeholders, and other external sources to execute and solidify business initiatives.
  • Formulated short and long-term plans and key objectives, devising measurable plans of action to ensure success.
Bachelor of Science: Health and Safety Studies, University of Illinois - Urbana, IL
Health and Safety Studies
Certified Coach Practitioner (CCP), Certified Coaches Federation ADDITIONAL CREDENTIALS:
2016, Panelist, BlackinTech Workshop Series Keynote Speaker, Chicago Summer Business Institute *2015: Speaker, National Convention, National Pan-Hellenic Council *2014: Trainer, Leadership Retreat, Zeta Phi Beta Sorority Inc *2013: Keynote Speaker, University of Illinois, Leadership Training Council *2012: Trainer / Presenter, Elevator Pitch Workshop, University of Illinois
Personal growth, empowerment, travel, experiencing new adventures, walking, family time, concerts, and church activities
Additional Information
  • HONORS & AWARDS *Zeta of the Year *2011: D30 International Speech Contest Winner, Toastmasters
  • INTERESTS Personal growth, empowerment, travel, experiencing new adventures, walking, family time, concerts, and church activities
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Professional Summary
Collaborative, passionate, and motivating Senior Healthcare Specialist with experience creating and implementing knowledge based documents, strategic planning, contracts, managing diverse staff and complex projects. Detail-oriented and driven ensuring the successful mission of the organization through detailed, accurate, and on-going training and communication. Offering excellent computer skills coupled with leadership development to meet the expectations of all levels of staff, management and clients. Excellent work ethic and strength in boosting company morale, developing staff and successfully implementing projects gaining the confidence of all involved.
  • Employee training and development
  • Policy and procedure implementation 
  • Project planning/management
  • Presentation development
  • Team building
  • Excellent policy writing skills
  • Database management
  • Microsoft Office
  • Critical thinker
  • Quality Improvement
  • Accurate and detailed
  • Excellent communication skills
  • PCMH trainer
  • Excellent organzational and time management skills
  • Web development and design
Work History
Health Information Manager, 04/2014 to Current
AccessCare Morrisville, NC
  • Successfully articulates the mission of the organization throughout various healthcare entities.
  • Recruit and select Medical Practice Support Specialist and oversee all training and guidance.
  • Develop and implement assignments of support staff to ensure efficiency.
  • Accurately monitor staff performance and assure adherence.
  • Conducts web training and conference calls.
  • Develop, implement, interpret and clarify policies and procedures.
  • Provide at the elbow training to ensure comprehension.
  • Travel unaccompanied throughout NC to healthcare entities ensuring complete comprehension of the companies missions, reassuring and clarifying information.
  • Support practice managers in their implementation processes.
  • Budget management.
  • Fully utilizes and maintains HIE information exchange.
  • Designs and presents information to large groups.
  • Supervises and trains healthcare consultants.
  • PCMH implementation coordinator throughout NC
Implementation Consultant, 08/2012 to 04/2014
Allscripts Raleigh, NC
  • Educate and train end-users nationwide on how to utilize the EHR application, via classroom setting as well as onsite one-on-one setting.
  • Managed training logistics to insure that classrooms have been reserved, all necessary equipment has been reserved and all PC's.
  • Worked with Project Manager and client management to understand client workflow, policies and procedures.
  • Teach all end user training modules with a very high level of satisfaction.
  • Provided go-live support (pre/post) remotely and onsite.
  • Customized client training material.
  • Worked one-on-one with users to reinforce training and to answer questions.
  • Traveled unaccompanied nationwide to promote and implement products offered.
  • Conducted web training and conference calls as needed.
  • Worked one-on-one with system administrators to train on maintaining tables, and adding users.
  • Customize database to client specifications.
  • Crossed trained on the following Allscripts ED, Allscripts Care Management and Sunrise.
  • Quality measures
Network Administrator Manager, 06/2010 to 08/2012
NC Community Care Networks Raleigh, NC
  • Educate and train end-users statewide on how to utilize the EHR application (Informatics Center/Provider Portal, and CMIS) via on-site, classroom, webinars, and video conferencing.
  • Develop and implement training materials.
  • Ability to learn complex, manage, supervise and train Network Trainers.
  • Headed up various Beta testing projects.
  • Conducted web training and conference calls as needed.
  • First line of contact with go live support.
  • Presenting and demonstrating EHR applications (Informatics Center/Provider Portal, and CMIS)
  • Reported statistical data to upper management and networks.
  • Lead on pilot projects.
Network Trainer, 11/2009 to 06/2010
AccessCare Morrisville, NC
  • Educated and trained end-users on how to utilize the EHR application, (Informatics Center/Provider Portal, and CMIS).
  • Participated in Beta testing projects.
  • Reported statistical data for upper management.
  • Signed up new providers to use Provider Portal.
  • Managed and audited users of the EHR applications.
Clinical Data Manager, 11/2006 to 07/2009
PPD Morrisville, NC
  • Performed advanced aspects of maintaining data, with a high degree of accuracy and in accordance standard operational procedures.
  • Key responsibilities were data listing reviews, and reconciliation of Serious Maintain and managed SSU data tracking entries.
  • Provided training of the DM staff on project specific processes.
  • Facilitated clinical team review of system documents (CRFs, Edit Checks, etc).
  • Performed Lab Reconciliation.
  • Reviewed Data Listings and addressed QC findings.
  • Edited the database and Case Report Forms in compliance with departmental project standards.
  • Experienced in (oncology, infectious diseases, cardiology, hypertension, etc).
Exceptional Children's Teacher, 10/2005 to 06/2006
Durham Co Schools Durham, NC
  • Utilized creative skills to design and implement lesson plans.
  • Established a learning environment which met the educational and social- emotional needs of all children.
  • Effectively performed parent/teacher conferences.
  • Assessed student's abilities and evaluated their performance.
Disability Examiner, 01/2000 to 07/2005
Disability Determination Services Raleigh, NC
  • Made entitlement decisions on social security, supplemental security income and medical disability claims.
  • Assess impairment severity.
  • Read and process a large quantity of medical information quickly and accurately.
  • Extensive medical terminology training.
Master of Science: Counseling-Mental Health, Current
Capella University - online
Bachelor of Arts: Psychology, East Carolina University - Greenville, North Carolina
Additional Information
Leadership training and development, Quality 101 training, Coaching, Counseling, Project management training, Implementation training, Microsoft Windows® and DOS, Microsoft Word, PowerPoint, Access, Internet, Oracle Clinical Version 4.01 and 4.03, Clintrial Version, iSQL, Camtasia, Salesforce, PCMH 2014
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Executive Summary

Public safety veteran with experience in emergency management, commnications, and information technology. Specilaized knowledge of public safety software, with an emphasis on Computer Aided Dispatch and records management. Effectivley coorinidated high-performing teams and develoed top-tier training programs to accopmlish organzational goals.

  • Project management
  • Strong collaborative skills
  • Excellent problem solving skills
  • Detail-oriented
  • Employee training and development
  • Project tracking
  • Systems implementation
  • Management information systems
Professional Experience
Tyler Technologies September 2017 to October 2018 Implementation Consultant
Troy, MI

• Provide professional services such as consultation, software readiness, and              education to clients on software products.
• Designed and conducted knowledge transfer sessions on site or through webinars.
• Educated users on software functionality as well as on data entry, system administration, user security, and user permissions. Performed consultation/analysis of client business model to identify and document client requirements regarding products and functionality.
• Recommended options for new approaches in client work processes as appropriate to ensure efficient software solution for the client's needs.
• Identified and documented business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.
• Consulted with users to identify the proper data mapping process for the product conversion.
• Provide instruction to clients on proofing and analyzing data conversions from existing software applications.
• Kept up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
• Assisted QA staff with product testing or modification testing as required.
• Notified management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
• Created both client-facing and internal documentation such as ‘quick tips' and ‘how-tos'.
• Acted as liaison between the client and company's technical staff including conveying technical information so that non-technical individuals can understand.

Chesapeake Fire Department September 2010 to September 2017 Lieutenant
Chesapeake, VA

• Managed human resources objectives including hiring, promotion, discharge and other appropriate personnel actions.
• Analyzed department records and reports to ensure effective and efficient operations.
• Developed, revised and oversaw the implementation of department rules, goals, procedures and work standards.
• Established and met objectives for improving organizational effectiveness. Ensured that programs conformed to federal, state, county and city codes and laws.
• Cooperated with internal audit, compliance and HR departments on compliance and legal issues.
• Kept abreast of emerging trends in fire service and relevant legislation's, regulations and policies.
• Managed all aspects of communications and IT to include mobile hot spots, cell phone and data contracts, IT equipment purchases and serve as the department point of contact with the city IT staff.
• Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops. Set up equipment for employee use.
• Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
• Answered user inquiries regarding computer software and hardware operation.  
• Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. F
• Fixed bugs as they were encountered.
• Established requirements for new systems and modifications.
• Served on CAD build team, fire records build, as well as the fire mobile build, as the fire department lead.
• Coordinate and oversee the development and building of our new CAD/RMS system.
• Collaborated with cross-functional teams to draft project schedules and plans.
• Served as the single point of contact for project scheduling and changes.
• Monitored costs, timescales and resources used to achieve CAD "Go Live" date of September 2015.  
• Monitored team progress and enforced deadlines.  
• Developed slideshows and other forms of media to present project progress to the executive team.

City of Chesapeake Fire Department July 1986 to September 2010 Firefighter/Firefighter Specialist/Senior Firefighter
Chesapeake, Virginia

• Extinguished residential, structural, woods and automobile fires with handheld tools and equipment.
• Applied appropriate extinguishing agents to structural, residential, commercial, industrial, chemical, petroleum, vehicle and wilderness fires.
• Prepared reports of fires, accidents and emergencies for accurate transfer of information.
• Completed continuing education classes in firefighting, rescue and emergency services.
• Maintained supplies and materials on fire and rescue vehicles.
• Cooperatively and supportively interacted with coworkers and supervisors.
• Implemented training programs to maintain accreditation standards and for employee professional development.
• Planned, organized and directed Chesapeake's fire prevention policies including code enforcement, investigation, public education and permits. This also included fire investigations, crime scene analysis, and criminal prosecution of offenders as needed.

Fire Certifications
  • Firefighter II 
  • Fire Instructor II
  • Fire Officer II
  • Fire Investigator II
  • Fire Inspector II
  • Hazardous Materials Technician
  • Emergency Medical Technician
Antley & Associates, LLC Owner
Chesapeake, Virginia
  • Owned a company that performed damage freight claim inspections for major LTL (less than load) carriers.
  • This involves setting up the appointment, conducting the inspection, photographing the freight, and then providing a comprehensive report of findings.
Military Experience
United States Coast Guard February 2003 to July 2003 Petty Officer 2nd Class (E-5) Portsmouth, Virginia

Recalled to active duty in support of Operation Noble Eagle/Enduring Freedom. Assigned to Group Hampton Roads as the Damage Control Petty Officer. Working directly for the Assistant Engineering Officer, responsible for all damage control issues for the patrol boats assigned to the command. Coordinated personnel, work schedules, and job assignments for the Damage Control shop. Ordered necessary supplies, tools, and equipment as needed. Served as project manager for the retro fit of the air handling system and berthing area of a cutter. Received an Honorable Discharge.

United States Coast Guard November 1989 to January 2004 Petty Officer 2nd Class

Multiple assignments including:
Marine Safety Office (Norfolk, VA 1) - Served as a Designated Investigating Officer responsible for the investigation and civil prosecution of personnel matters involving documented merchant mariners, marine casualties, and other items under the purview of the Captain of the Port. Also worked as an Intelligence Specialist on the staff of the Deputy Group Commander.

USCG Station Little Creek (Norfolk, VA 2001-2003) - Independent duty assignment as the station Damage Control Petty Officer. Responsible for assisting the station and the assigned patrol boats with all damage control issues. Also performed station duties and as a member of the stations motor life boat crew.

USCGC Frank Drew (Portsmouth, VA 2003) - Assistant Damage Control Petty Officer assigned to the engineering section. Performed engineering watch and damage control duties as assigned on a 175' buoy tender.

Aids to Navigation (ANT) Hampton Roads (Portsmouth, VA 2003 - 2004) - Assigned as a crew member to the ANT team performing routine maintenance on navigations aids as required. Also served as a crew member on the teams small boat.

Education and Training
University of North Carolina Chapel Hill 2006 Certificate Community Preparedness and Disaster Management
Saint Leo College 1994 Bachelor of Arts: Business Administration Business Administration

Fire Department Good Conduct Award (with 4 stars)

City of Chesapeake Star Performer Award - for support of the Chesapeake Police during and after an incident.


Fire Chief's Commendation Medal for work with emergency management and the local incident management team.


Performance award for CAD/fire records development and implementation and project management.

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Complex Systems Integrator
Enterprise system integrator with client facing experience including IBM Cloud platform and Watson services.  Delivered sophisticated analytical tools to help analyze complex financial data.  Able to serve as a key liaison between the business users and the technical IT staff.  Strong work ethic and years of client consulting experience.
  • System integration expert
  • IBM Cloud (Bluemix), CloudFoundry, BlueCloud
  • ElasticSearch tools suite (ELK),
  • Spring Framework, Spring Batch, Spring Security
  • Watson Conversation, Tone Analyzer
  • Docker, Hyperledger Fabric, Hyperledger Composer
  • Sophisticated WorkFlow engines (BPEL, SCA, WebSphere, DB2, Cloud Services, Cloudant, SLACK integration, BOX apis)
  • Rules Engines (ILOG JRules, DROOLS)
  • Service Oriented Architecture (REST, SOAP, MQ)
  • Event-Driven Architecture
  • Java, Ruby, Python, JavaScript, Handlebars, Git, RegEx
  • Advanced Analytics
  • Agile, plus full SDLC experience
  • Banking
  • Manufacturing
  • E-commerce
  • Multi-industry experience
  • Problem solver
  • Teacher, coach, trainer
  • Performance testing experience
  • Multi-lingual (Polish, German, Russian, Spanish and basic French)
Work History
Senior IT Architect 07/1998 to Current
IBM Corp. Westminster, CO
  • Designed and deployed a BotAgent cloud based application with SLACK user interface to automate frequent user queries.
  • Created and deployed Cloud based application using Watson Personality Insight and Tone Analysis services on Bluemix Cloud platform.
  • Designed Cloud application integration with back end services deep inside the IBM Enterprise.
  • Designed and implemented a complex WorkFlow engine for Cloud service fulfillment utilizing complex system integrations and asynchronous (long running) human tasks
  • Client facing position - worked as a liaison between clients/stakeholders and the technical team responsible for the solution and technical direction
  • Designed and led development on several solutions involving ElasticSearch  toolset
  • Leading the Test Team to create test cases to ensure thorough functionality testing and acceptance testing
  • Formulated a training course for the new developers on ElasticSearch stack, examples, challenges and code samples
  • Designed and oversaw implementation of event-driven architecture handling millions of events per day
  • Designed, built, tested and deployed highly scalable, highly available systems for internal customers
  • Created architectural designs for software solutions, presented to Architectural Board and oversaw implementation and delivery
  • Responsible for technical project direction, tools and technology
  • Introduced innovative solutions to unique problems
  • Prototyped new products to demonstrate capabilities and new ways of solving problems
  • Wrote test scripts to help with regression testing and test data generation
  • Worked alongside Product Owner, responsible for technical direction, quality, maintainability, availability and scalability of software solution
  • Full SDLC exposure, via the following positions held at IBM:  Senior IT Architect, Team Lead, Senior Developer, Sr. Integration Specialist, Configuration Specialist, Deployer, Test Manager, Consultant, Analyst, Trainer, and Application Support Specialist
  • Enjoy research of emerging technologies and applying them to solve problems for our customers
Implementation Manager 07/1996 to 07/1998
Leprino Foods Denver, CO

Senior Consultant 03/1990 to 07/1996
The Summit Group, Inc. Aurora, CO

Master of Science: Computer Information Systems Management Ferris State University - Big Rapids, MI
Bachelor of Science: Computer Information Systems Ferris State University - Big Rapids, MI
  • Minor in Industrial Electronics


  • Sun Certified Programmer
  • IBM Certified XML Developer
  • Certified webMethods Developer