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Professional Summary
Client-focused Pharmaceutical Sales Representative highly effective at creating, building and nurturing strong relationships with physicians, medical staff and pharmacies. Known for high impact territory management and  sales strategies, that drive collective corporate goal of increasing market share while consistently achieving individual sales initiatives. 


Skills
  • Cold Calling
  • Client development
  • Detail-oriented
  • Superior organization ability
  • Excellent communication skill
  • Social perceptiveness
  • Technical aptitude
  • Goal-oriented
  • Self-motivated

Work History
Specialty Sales Representative, 09/2017 to Current
Alfasigma USA Seattle, WA
  • Q1'18 Ranked #2 out of 40 GE representatives 
  • Q2'18 Ranked #4 out of 40 GE representatives 
  • Q3'18 Ranked #5 out of 40 GE representatives 
  • Consistently ranked in top 12% for GE division company wide in 2018
  • Establish, maintain and grow high value adding relationships with gastroenterologists and clinic staff across territory
  • Deliver engaging and polished presentations to highlight product, draw favorable competitor comparisons and effectively demonstrate therapeutic benefit for appropriate patient types
  • Increase product visibility by orchestrating ALSU's  participation and show casing product at high profile Gastroenterology events 
Sales Representative, 05/2015 to 09/2017
Allergan Olympia, WA
  • Sales Representative of the Quarter for OR/WA District, Q2 - 2016
  • Sales Representative of the Quarter for OR/WA District, Q3 - 2016
  • Successfully managed a diverse portfolio by analyzing business trends to identify sales opportunities within footprint to target health care professionals with the greatest potential to prescribe product.  
  • Established and maintained relationships with primary care physicians, gastroenterologists, neurologists, psychiatrists and medical staff, which resulted in better access for myself and other partner representatives.
  • Develop and deliver highly detailed and informative sales presentations based on clinical needs.
B2B Consultant, 01/2015 to 05/2015
Staples Advantage 4510 Frontage Rd NW #102 Auburn, WA 98001
  • Consistently exceeded monthly sales quotas by more than 20% by pursuing leads and expanding the prospect list. 
  • Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
  • Developed new business opportunities by effectively communicating product lines to qualified prospects.
  • Researched clients' business issues and goals to offer appropriate solutions.
  • Executed calling campaigns targeting direct end-user prospective accounts.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
B2B Consultant, 07/2012 to 10/2014
T-Mobile 2505 S 38th St, Suite A100A, Tacoma, WA 98409
  • Consistently exceeded quarterly sales quotas by 20-30%.
  • Increased sales volume by adding 283 accounts in the Seattle-Sound territory.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Formulated custom plans specific to business needs for incoming accounts.
  • Trained users on newly implemented technology.
  • Develop and maintain long-term relationships with customers in order to expand sales opportunities. 
  • Developed competitive comparison tables of T-Mobile's products and services against other leading carriers to use in sales calls.
Education
Bachelor of Science: Psychology, Minor in Chemistry, 2011
Western Oregon University - Monmouth, OR
  • Elected Representative for the Student Department of Disabilities (2008)
  • National Society of Leadership and Success certificate (2010)
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Summary

Positive and upbeat Customer Service Specialist bringing 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Resolution-oriented
  • Cash handling and ledger balancing
  • Strong communication skills
  • Effective and collaborative team player
  • Proficent in both Microsoft Word and Office
Experience
10/2018 - 04/2020
Sprint By Experts Choice Oceanside, CA Wireless Sales Consultant
  • Explained the latest promotions, sales incentives and offerings to customers to promote savings and drive sales.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Detailed product features so that customers were well-educated and could make the best decisions depending upon personal needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
01/2016 - 07/2018
Verizon Authorized Retailer – Cellular Sales New Bern, NC Retail Wireless Consultant
  • Daily opening and closing procedures, such as inventory and receiving  new shipments into inventory.  
  • Walked existing and new Verizon customers through the process of choosing wireless tools to meet their everyday needs (business and residential)
  • Assisted customers with various technical issues regarding their wireless devices
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
  • Handled credit and debit card payment processing to complete the purchasing experience.
  • Monitored inventory and restocked shelves when product orders arrived.
02/2013 - 07/2015
Village Beachmart (Colors) Emerald Isle, NC Manager
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Stocked and restocked inventory when shipments were received.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
02/2013 - 11/2013
Village Beachmart (The Planet) Emerald Isle, NC Manager
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed weekly schedules according to payroll policies.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
04/2010 - 02/2013
Harris Jewelers Jacksonville , NC Credit Consultant
  • Monitored multiple databases to keep track of all company inventory.
  • Organized and coded all documents related to due diligence for acquisitions.
Education
1999
Jacksonville High School Jacksonville, NC, United States High School Diploma: General
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Accomplishments
  • E-Learning Course facilitation.
  • Team Management.
  • Knowledge of learning principles.
  • Adaptability.
  • Ability to manage multiple task in a deadline-driven, dynamic environment.
  • Budgeting.
  • Evaluation & Metrics.
  • Effective written & verbal communication.
  • Organized & Detail oriented Curriculum & Training Experience E-Learning Course Facilitator, 08/2010 to Present Universal Class, Inc.
  • Virtual.
  • Develop and update course syllabus and curricula to meet identified learning goals and course objectives outlined in program catalog.
  • Review eLearning courses for on-line delivery prior to Go-Live deadline.
  • Compile test and other evaluations to be used to measure learning and performance as a result of learning initiatives.
  • Facilitate eLearning course to enable adult continuing education learners to master course objectives.
  • Monitor course forums and encourage communication amongst learners.
  • Provide prompt feedback and analysis of student course submissions Performance Metrics.
  • 85% student course completion.
  • 98% instructor approval rating based on end of course survey.
  • 24% increase in course enrollment.
Professional Summary
Seeking a challenging position as Instructional Designer Professional where I can organize, plan and implement the training needs of an organization to enhance professional knowledge and improve performance.
Skills
Work History
Instructional Staff, 08/2006 to Current
Broward County Public Schools Ft. Lauderdale, FL
Grade Level Team Leader,
  • Collaborate with other team leaders to develop and review curriculum and assessment tools for each upcoming academic year as per grade level requirements and educational standards set forth by the DOE.
  • Collaborate with team members to establish instructional goals.
  • Coordinate activities with team leaders to facilitate the implementation of content area performance standards, instructional objectives and interdisciplinary planning units.
  • Assist in the evaluation, selection, distribution and inventory of textbooks, materials, supplies and equipment.
  • Conduct classroom observations during academic year as deemed necessary by the principal.
  • Assist teachers with development of strategies to improve instruction and classroom management.
  • Coordinate departmental duties with other members of the team to ensure compliance.
Professional Development Facilitator,
  • Assist in the development of staff performance through school based professional learning communities.
  • Facilitated school district based trainings for New Teacher Academy.
  • Responsible for mentorship and coaching of college level students currently enrolled in University Teacher.
  • Mentor first year educations new to the profession.
Classroom Instructor,
  • Facilitate classroom learning through hands on activities, cooperative work and technology.
  • Disaggregate assessment data to make decisions about instructional practices, and monitor student learning outcomes for enrichment and remediation opportunities.
  • Modify curriculum to meet the needs of a range of student learners Performance Metrics.
  • 3.2 -3.5 of 4.0 rating consistently for annual teacher performance evaluation based on 60/40 standardized test scores and teacher instruction.
  • 75% success rate for student achievement in standardized testing.
Adjunct Faculty, 01/2007 to 01/2008
Broward College Coconut Creek, FL
  • Taught introductory and upper level courses in English as a Second Language.
  • Developed and taught a curriculum to improve students' conversational abilities.
  • Wrote course materials such as syllabi, homework assignments and handouts.
  • Coached students on public speaking and presentation skills.
  • Performance Metrics.
  • 100% student rating based on end of course evaluation.
  • 100% student participation in the classroom through integration of creative role-playing exercises.
Implementation Consultant, 01/2006 to 08/2006
Campus Management Corp Boca Raton, FL
  • Served as on-site coach and subject matter expert during implementation week; provided Project Manager with progress reports of user groups' performance and made recommendations on refresher training.
  • Implementation Lead for Campus Vue, a management software system, utilized to streamline operations within higher education.
  • Collaborated with Project Manager in the development and execution of customized on-site training and deployment of software to user groups.
Education
Master of Science: Elementary Education/ESOL Endorsement, 2013
Elementary Education/ESOL Endorsement
Bachelor of Arts: Human Services, 1996
Human Services
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Career Overview

Client-focused experienced Product Owner/System Analysis and Project Manager with several years experiences in a global shared services environment. Professional expertise includes working closely with technical and business stakeholders to ensure quality and on time delivery of system implementations and process improvements.

Qualifications
  • System analysis & design
  • Requirement gathering & analysis
  • Quality Assurance Testing
  • User Acceptance Testing
  • Business impact analysis
  • SDLC: Waterfall, Agile KanBan, Scrum,RAD, FAM, JAD project methods
  • Management reporting & presentations
  • Excellent problem-solving abilities/analytical skills
  • LEAN Concepts
  • Project management
  • Knowledge of programming languages
  • Mainframe & Web technologies
  • Project management office
  • Risk management
  • Project Quality Control
  • Global project teams
  • Vendor management
  • Change management

Technical Skills
  • Windows, Unix, Mainframe,
  • JAVA, MS Office
  • MS Project, PowerPoint, Visio,
  • SharePoint, SQL
  • SunGard Invest One Enterprise,
  • Apollo, EMS, VPR
  • Oracle EBS (Financial & Supply Change Mgmt), Oracle Cloud (Financial & Supply Change Mgmt) Lawson
  • Financial, Banner CIS
  • HP ALM, Oracle Application Testing (OATS) Lotus Notes, Lync
  • CHIP, EDI, XML
  • JIRA, RALLY, Trello
Accomplishments

SunGard InvestOne Upgrade Implementations 

  • 10.1,10.0, 9.1 & 7.2 Mainframe and Enterprise

Security Solutions 

  • Design and implementation of user profile system for access controls and recertification of user access for IFAS LOB

UDT Remediation 

  • Remediated User Developed Tools to the InvestOne core application and other acceptable applications

Process Improvement 

  • Lead global reconciliation team to assess and implement efficiency enhancements and improvements resulting in 20% increase efficiency across regions.
  • Monthly implementation Sprints to resolve or improve 1 to 5 identified issues.

PMO Governance Implementation 

  • Injected PMO governance strategy into full project lifecycle through well-defined engagement points for operation team.

Problem Resolution 

  • Responsible for implementation of production fixes.
  • Served as advocate for end-users, performing tests and problem analysis. Worked with internal technology and vendor teams for resolution.

Fund Accounting Migration to Hong Kong 

  • Duplicated the Dallas Fund Accounting operations in Hong Kong for the Asian book of business in 9 months.
Work Experience
Testing Analyst Aug 2018 to Current
Nucor Corporation Irving, TX
  • Designed and updated test cases to complete consistent manual tests for Oracle ERP Financials and Supply Chain Modules
  • Test and troubleshoot existing programs and new software releases utilizing the appropriate hardware, database, and software technology and identify bugs and defects in the software
  • Analyze performance of programs and act to identify deficiencies based on consultation with programmers and users
  • Develop and implement test plans for new projects, and maintenance of existing projects
Sr. Business System Analyst/Product Owner Jul 2015 to Current
Randstad Technologies/Crossmark Plano, TX
  • Product ownership of financial applications and processes
  • Developed IT backlog and managed priorities
  • Defined user stories
  • Defined with team work to be performed in a given iteration
  • Developed framework and processes for agile support model
  • Documented current processes
  • Supported the many vendor application release updates and implementations
  • Managed application outages to resolution
  • Serves as business contact for IT requirements and updates for financial applications and processes
Senior System Analyst/Quality Assurance Consultant Aug 2012 to Jul 2015
Insight Global/Fidelity Westlake, TX
  • Served as functional and system expert for accounting system conversion from legacy system to Invest One
  • Developed and managed project plans while providing status updates to management.
  • Gathered and documentation requirements for system changes
  • Developed and executed test cases for internal updates
  • Managed cross-functional integration testing
  • Supported UAT for major conversion project
  • Tested and installed 80 plus vendor updates
  • Daily project management status reporting
Project/Product Manager/Asst. Vice President Mar 2007 to Sep 2012
JPMorgan Dallas, TX
  • Partnered with operations and technology across shared services for the implementation of strategic global and Americas projects.
  • Led UAT America teams for successful implementations for yearly InvestOne release. Coordinated testing of 40 - 90 testers.
  • SunGard InvestOne Upgrade Implementations
  • Served as the operational representative for vendor issue resolution. Worked with IT, vendor, and business for prioritization and resolution.
  • Led quarterly and on-demand system updates across global regions for Institutional and Retail accounting enhancements.
  • Remediated User Developed Tools (UDT) to the InvestOne core application.
  • Coordinated the process improvement for global reconciliation teams from assessments and analysis to implementation of recommended enhancements.
  • Migrated the Asian operations in Dallas to Hong Kong. Managed the business tasks from defining "as is" model to "to be" processes; process documentation, training, office model/pilot to go live.
  • Coordinated PMO over-site for project governance
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  • Reported weekly project portfolio for Dallas to senior management
Consultant Analyst Mar 2005 to Jul 2007
Contractor Dallas, TX

Oracle Chart of Accounts conversion project.

  • Converted and developed new Cross validation rules to support the new COA.

System Analyst for Loan Origination System Integration

  • Facilitated JAD sessions for system integration requirements with sister company
  • Conducted Gap analysis & Use cases
  • Documented business and functional requirements
  • Researched and selected XML standard schema

Lead Consultant for Financial System Selection

  • Conducted JAD sessions with business owners for system requirements for General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Purchasing, Purchasing and Treasury
  • Scored requirements to help facilitate the system vendor selection
  • Developed Vendor Operational Scenarios for vendor demonstration
  • Evaluated RFP Responses with business owners for vendors demonstrations
  • Reviewed Lawson Financial and Oracle Financial systems functionality to advise business owners of best solution most base on their requirements
Project Manager/Analysis Sep 2000 to Mar 2005
Alliance Data Systems/ExoLink Dallas, TX
  • Led team for client enhancements and solutions from analysis to project production release.
  • Developed the Procedures for Swat Team utilizing SDLC agile development methodology for 30 day sprints.
  • Led project team of two to six developers and QA resources
  • Supported client help-desk issues to resolution
  • Developed and documented processes within the production environment
  • Managed system changes and availability
  • Performed System Administration
  • Assisted in the audits including documentation and implementation of controls for GLBA, Sarbanes Oxley and SAS 70.
  • Developed requirements/use cases for developers for production enhancements
  • Managed Special Projects 824 transaction cleanup
Lead Business Analyst Nov 1994 to Oct 2000
Atmos Energy Dallas, TX
  • Identified system gaps in Banner Pilot
  • Facilitated JAD sessions for requirements with business owners
  • Developed functional specifications
  • Assisted in the design of specifications.
  • Mapped data from legacy system to new system
  • Application set-up for rates and taxes
  • Worked with business owners for process changes
  • Developed test cases and reviewed test results.
  • Trained and supervised contract staff for system implementation and support
  • Researched and resolved system issues using SQL queries
  • Implemented 4 operational companies to Banner CIS
  • Served as liaison between users, consultants, developers, database administrator and contractors
  • Implemented Banner CIS to Oracle Financial general ledger
Education and Training
IT Project Management Certificate Richland College Dallas, TX
BSBA, Accounting University of Arkansas Fayetteville, AR
Certifications

Certified Public Accountant (CPA)

Certified Scrum Product Owner (CSPO)

Project Management Agile Certified Practitioner (PMI-ACP)