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Positive and upbeat Customer Service Specialist bringing 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Client-focused experienced Product Owner/System Analysis and Project Manager with several years experiences in a global shared services environment. Professional expertise includes working closely with technical and business stakeholders to ensure quality and on time delivery of system implementations and process improvements.
SunGard InvestOne Upgrade Implementations
PMO Governance Implementation
Fund Accounting Migration to Hong Kong
Oracle Chart of Accounts conversion project.
System Analyst for Loan Origination System Integration
Lead Consultant for Financial System Selection
Certified Public Accountant (CPA)
Certified Scrum Product Owner (CSPO)
Project Management Agile Certified Practitioner (PMI-ACP)