Independent Consultant resume examples

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Skillful Independent Consultant resume

GWEN SNYDER
Summary

Economic development professional with extensive experience in partnership development, team-building, and identification of innovative funding opportunities.  Aiming for senior role with a growing social enterprise or impact investor that is gaining market traction.  Strong record of delivering results particularly with early stage enterprises, women founders, and new programs. 

Skills
  • Entrepreneurial spirit and high emotional intelligence
  • Strong media & strategic communication skills
  • Excellent researching, writing, editing, and public speaking skills 
  • Fluency in Spanish; proficiency in Portuguese
Experience
Independent Consultant 01/2018 to Current Introduction to US Entrepreneurial Ecosystem Washington, D.C.
  • Collaborated with entrepreneurial endeavors ranging from human trafficking hotlines to TechStars Startup weekends, Design Thinking meetups and an artificial intelligence and machine learning business accelerator.
Interim Business Manager and Advisor 10/2016 to 05/2017 Word Made Flesh Bolivia El Alto, Bolivia
  • Researched, wrote, and implemented early stage of innovative business growth plan for Sutisani, NGO´s sewing social enterprise offering dignified work to Bolivian women survivors of prostitution. Results include fiscal YoY sales increase of 50%.  
  • Organizational development advisor to senior leadership.  Helped improve programs capacity, facilitated communication with partners and stakeholders.  
Program and Fund Manager 02/2013 to 09/2016 TechnoServe Puerto Montt, Chile
  • Launched USD $5.1M six-year Business Accelerator and seed capital fund in 3 Chilean Patagonia regions in collaboration with the Chilean federal government, 3 regional governments, and the InterAmerican Development Bank (IADB).
  • Built and consolidated high-performing team that regularly exceeded aggressive program goals.
  • Accumulated sales increases of over USD $6.5M by entrepreneurs in the program (April 2013- February 2017).  Voted 2013 Best Regional Development Program in Chile by The Financial Times.
Deputy Country Director 08/2010 to 08/2012 Samaritan´s Purse Bolivia La Paz, Bolivia
  • Supervised Household Water, Sanitation and Hygiene, Community Maternal Infant Health, Sewing micro-enterprise, and Medical Boat projects that benefitted Bolivians in the lower basin Amazon and Altiplano.  Served as member of executive leadership team.  
  • Represented NGO at meetings with government, donor, and civil society partners to address program implementation issues, networked with strategic partners to increase program support.
Executive Director 01/2009 to 12/2009 Community in Action Rio de Janeiro, Brazil
  • Created strategic development plan in a start-up environment for an education-focused NGO in one of Rio de Janeiro's most violent and impoverished slums.  
  • Supervised 11 staff members and multiple short-term volunteers who offered computer, ESL and business education classes to female beneficiaries and tutoring to their children.  Confronted gender and social inclusion issues.
Associate Director 08/2001 to 09/2006 UBS Securities LLC New York, NY
  • Developed appropriate deal and pricing structures to annually finance 65 LBOs, M&A and ABL transactions requiring $100 million in debt financing, or to refinance existing debt.
  • Wrote concise credit analysis documents for 400+ debt capital markets deals annually.- Assisted Senior Equity Research Analyst through financial modeling and financial statement and credit analysis of 20 thrifts, mortgage banks, and mortgage REITS.
US Fulbright Scholar to Argentina and Brazil 08/1998 to 08/1999 Institute of International Education Buenos Aires, Argentina
  • One of five recipients globally to be awarded a multi-country grant to research MERCOSUR trade union's effect on the automobile industries of Argentina & Brazil.
Latin America Assistant Trade Advisor 04/1996 to 07/1998 Ohio Global Markets Columbus, OH
  • Trade Consultant to 50+ Ohio companies seeking to increase exports, international venture capital initiatives.  Results included increased product sales / exports by up to 50% to Latin America.
Academic Background
Master of Arts: International Economics The Johns Hopkins University School of Advanced International Studies Washington, D.C., United States
Bachelor of Arts: Economics and Political Science Hope College Holland, MI, United States
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Job-winning Independent Consultant resume

KIM OSLOB
Summary
Ambitious VP who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
Skills
  • Leadership/communication skills
  • Customer-oriented
  • Project management
  • Market research and analysis
  • Small business development
  • Self-motivated
  • Negotiations expert
  • Business operations
  • Budgeting expertise
  • Product line expansion
  • Client account management
Accomplishments
  • Active in the Customer Success Community through attending conferences and meetings, presenting, writing industry articles and as a guest podcast speaker.
  • Increase ARR and decrease churn through tactical client plans.
  • Built out and managed two Global Customer Success teams and process from the ground up.
  • Launched a competitive Bonus Variable Compensation structure to motivate employees and decrease churn.
  • Handled all functions related to existing Fortune 500 & 1000 clients including retention, up-sells and satisfaction.
  • Rolled out a Customer Success solution to capture health, churn and increase efficiency.
  • Implemented plans to encourage customers to renew with multi-year deals and/or renew early.
  • Streamlined client on-boarding process from point of sale, handover and implementing a 90 day on-boarding plan.
  • Provided product feedback to CTO that aligned with reduced churn and increased client retention.
  • Increased clients ARR as high as 800% by using strategic plans and building solid client relationships.
Education and Training
Bachelor of Arts Degree: Clinical Psychology San Jose State University Clinical Psychology
Clinical Psychology Publications, Articles and Presentations
Experience
VP of Customer Success 09/2016 to Current Whisbi, LLC Menlo Park, CA
  • Lead and manage a Global Customer Success team to include CSMs, On-boarding and Support.
  • Restructured an existing Global Customer Success team, which increased client retention, revenue and decreased churn.
  • Created a On-boarding and Implementation team to ensure Time to Value was shortened and CSMs were able to focus on client satisfaction and retention.
  • Managed and revamped the Support team and protocols to align with CSM goals, client satisfaction and create a synergy between the teams when managing client issues.
  • Evaluated and analyzed churn and renewal metrics by industry, CSM, Sales Director, region and license level to present to the board.
  • Created a world class Global Customer Success Plan.
  • Established core KPI collection through surveys, NPS, interviews, client data and customer product usage.
  • Landed early renewal (5 months) and 700% ARR in large branded company within 7 months of signing.
  • Spearheading agency partnership to increase reach into new companies.
  • Work with CEO to align company to a customer focused organization.
  • Provide customer feedback and personal feedback on product direction and improvements. 
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  • Rolled out a Customer Success platform to collect detailed metrics and manage customers which integrates with SalesForce, ZenDesk and Jira.
  • Work closely with Sales to align teams and ensure pre-sales activities align with Customer Retention goals.
Independent Consultant 03/2016 to 08/2016 Linnea Consulting Sunnyvale, CA
  • Provided Customer Success and Sales consulting.
VP of Customer Success 02/2013 to 03/2016 UserZoom, Inc Sunnyvale, CA
  • Headed up new Customer Success program, resulting in an increase in revenue exceeding goal of 110% 3 out of 4 quarters.
  • Increased client ARR up to 800%, initiated early renewal program, and renewed clients on multi-year deals of two to three years.
  • Led team accountable for client retention, upgrades and overall customer satisfaction.
  • Managed a cross-functional team of 14 professionals.
  • Initiated cross-functional activities to achieve alignment with Sales and Customer Success locally and globally.
  • Negotiated and closed upgrades and renewals with Fortune 500/1000 companies, including Google, IBM, The Coca-Cola Company and Lenovo.
  • Worked with mobile and web customers to ensure success with solution.
  • Advised customers on using our solution for User Experience, Mobile and Desktop Ad campaigns, Marketing initiatives and click-tracking.
  • Hired and trained all CS staff while increasing headcount.
  • Generated monthly and annual revenue to include retention reports.
  • Shared product knowledge with customers while making personal recommendations both remotely and on-site.
  • Maintained friendly and professional customer interactions to create trust and brand loyalty.
Director of Client Services 01/2011 to 01/2013 UserZoom, Inc Sunnyvale, CA
  • Ensured client satisfaction, collected feedback and implemented improvements through calls, emails and on-site visits.
  • Managed client interactions, projects, UserZoom renewals and upgrades.
  • Managed UserZoom US support team to ensure proper and successful interactions for customers with the UserZoom products.
  • Managed UserZoom training through detailed articles, help documents, webinars and online training.
Director of Research & Product Strategy 08/2009 to 01/2011 UserZoom, Inc Sunnyvale, CA
  • Oversaw project management, renewals and upgrades of existing client accounts such as PayPal, Google, American Family Insurance, IBM, Continental Airlines, US Bank, Charles Schwab and more.
  • Created and managed original professional services team to supplement client subscriptions.
  • Managed client interactions, projects, and definition to align with customer needs.
  • Helped define immediate and future product direction, strategy and road map.
  • Provided product training, research definition and solutions to clients for both website, online software and mobile solutions.
  • Assisted with Business Development, new client subscriptions and sales.
Sr. UX Research Mgr 09/2007 to 09/2009 UserZoom, Inc Sunnyvale, CA
  • Managed, led, defined, implemented, and analyzed UserZoom client projects to improve the Customer Experience of website and digital interfaces both mobile and desktop.
  • Determined goals and tasks that met clients' needs.
  • Determined industry standard recommendations to fit each unique situation and site or interface.
  • Worked closely with client product teams to define studies from start to finish.
  • Reported and presented to all levels meaningful results and recommendations.
  • Managed research team from training to project start and project completion.
  • Trained high-profile clients on the UserZoom tool and methodology.
Sr. User Experience Researcher 11/2004 to 12/2015 Visto Corporation Sunnyvale, CA
  • Worked closely with product teams to define usable mobile software products that fit with our customers' goals and workflows.
  • Worked closely with Product Marketing and Channel Marketing to determine software download and setup flows that met carrier, customer, cultural, and company needs.
  • Formulated Best Practices Guides for product placement and partner sell-through on third party websites.
  • Worked closely with marketing on defining and improving new product concepts and directions using traditional and non-traditional usability techniques.
  • Educated product teams about user-centered design activities that could be conducted at different phases of the product development cycle, and guided product teams through these activities.
  • Defined, developed, lead, analyzed, and reported on results from usability lab studies, expert reviews, customer interviews, co-discovery studies, surveys, journal/diary studies, documentation reviews, international research, prototype testing, and other various other usability methods.
  • Managed international and local usability research with internal stakeholders, contractors, and mobile carriers to include mobile specific research training.
Additional Information
  • Available on LI Profile: https://www.linkedin.com/in/koslob
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Experienced Independent Consultant resume

Joshua Berkowitz
Experience
Independent consultant and founder of Kid, 07/2007 to Current
  • Sample projects include: Created a retail/gallery space in San Francisco's Mission District; conceptualized and finished Illustrations for McGraw Hill's ESL textbook division; developed advertisements and magazine illustrations for Modern Seamster Magazine; completed book projects for Last Gasp.
05/1994 to 07/2007
  • Designed book covers; completed books that often started with authors' rough drafts and sketches; designed layout for books; developed newsletters, catalogs, sales materials, advertising; managed worldwide mailings of all marketing materials.
Tech Color Craft, 07/1991 to 11/1992
  • Areas of responsibility: Worked in the Art/Production Department of a silkscreen factory; prepared client jobs for print using photography and manual layout; set up and maintained repository of all client designs.
consultant and founder of Kid, 07/2007 to Current
  • Sample projects include: Created a retail/gallery space in San Francisco's Mission District; conceptualized and finished Illustrations for McGraw Hill's ESL textbook division; developed advertisements and magazine illustrations for Modern Seamster Magazine; completed book projects for Last Gasp.
Work History
07/2007 to Current
05/1994 to 07/2007
07/1991 to 11/1992
Accomplishments
  • Combining practicality with design skill to develop functional and eye-catching print material and images for the Web.
  • Conveying themes and/or messages through conceptual designs.
  • Utilizing tools and skills-Illustrator, PhotoShop, InDesign, Flash and a fine arts background-to complete design projects.
Education
BA: 1997
Academy of Art University -
Regularly enroll in figure drawing classes at San Francisco City College to improve my skills
Interests
Gallery Showings 111 Minna, San Francisco Cell Space, San Francisco Club 6, San Francisco Eyesaw Gallery, Tokyo Jimi Hendrix Gallery, San Francisco New Langton Arts, San Francisco Peacock Lounge, San Francisco 11 Minna, San Francisco Cell Space, San Francisco Club 6, San Francisco Eyesaw Gallery, Tokyo Jimi Hendrix Gallery, San Francisco New Langton Arts, San Francisco Peacock Lounge, San Francisco 111 Minna, San Francisco Cell Space, San Francisco Club 6, San Francisco Eyesaw Gallery, Tokyo Jimi Hendrix Gallery, San Francisco New Langton Arts, San Francisco Peacock Lounge, San Francisco
Highlights
  • Color theory
  • Typography
  • Composition
  • Illustration design process
  • Designing for the Web
  • Illustrator - expert
  • PhotoShop - expert
  • InDesign - highly experienced
  • Quark Express - highly experienced
  • Flash - some knowledge
Skills
Color theory Typography Composition Illustration design process Designing for the Web Illustrator - expert PhotoShop - expert InDesign - highly experienced Quark Express - highly experienced Flash - some knowledge
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