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Skillful Information Technology Manager resume

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Professional Summary
Ambitious professional with superior analytical and problem solving skills.
Skills
  • Strategic financial planning
  • Excellent attention to detail
  • Excellent communication skills
  • Flexible team player
  • Data trending
  • Analysis Financial Accounting
Work History
Assistant Manager, 11/1991 to 11/1993
SoCal Cinemas – West Covina, Ca.

Developed and managed weekly operating budgets.

Created and managed staffing schedules

 
Information Technology Manager, 11/1993 to 10/2002
Brown International Corporation – Covina, Ca.

General Machinist 1

Shipping and Receiving Clerk 1

Production Control 1

Procurement 1

Information Technology Manager 2001-2002

  • Facilitated the upgrade from a mainframe to Windows based server.
  • Provided tech support for agents in the field and other locations.
Financial Analyst, 10/2002 to Current
McMaster-Carr Supply Company – Atlanta, Ga

Warehouse Specialist  2002-2007

  • Worked in a team packaging and shipping thousands of order per day
  • Order fulfillment hundreds of order per day
  • Maintained an error rate less than 1% each year

Financial Analyst 2007-2011

  • Developed credit and collection strategies for customers
  • Analyzed payment trends to assess risk

Financial Control Auditor 2011-2012

  • Performed audits to insure financial accuracy of customer transactions.
  • Analyzed and develop internal controls for to monitor employee work

Sales Specialist/Financial Analyst 2012-Current

  • Worked with customers to develop solutions for their applications
  • Insured the accuracy of our financial documents.
Education
Bachelor of Science: Accounting, 2010
University of Phoenix - Diamond Bar, Ca.

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Job-winning Information Technology Manager resume

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Professional Summary
Experienced Technical director committed to maintaining cutting edge technical skills and up-to-date industry knowledge. I have 19 years of Information Technology experience from various business disciplines such as: Call Centers, the DoD (the USAF, the US Army Corps of Engineers, and Homeland Security), Healthcare, Gaming and Food & Beverage/Hotel Operations, and Higher Education. I have successfully managed IT departments including: budgets, all operations and services, project design, scope, implementation, tracking and completion. 
Skills
  • Windows and Exchange 
  • Microsoft WSUS Server
  • Imaging PC's
  • Barracuda Anti-SPAM Firewall, Load Balancers, & Email Archivers
  • MS PowerShell scripting

System upgrades

System backup and retrieval

Technical specifications creation

Excellent problem-solving abilities

Data privacy applications

Project Management
Work History
Technical Director, 12/2007 to Current
Ellucian – Maitland, FL
  • Part of a 2 member team that travels extensively to college and university campuses that are clients of Ellucian.
  • This role is not limited to filling in as a: Technical Director,Director of Network Services, Director of User Services, Project Manager and Consultant.
  • Lead a University project to connect fiber optic cable to an outdoor venue used for commencement ceremonies.
  • Worked closely with the University Facilities department and many 3rd party vendors needed to trench, distribute, and connect fiber from the outdoor area back to the university network infrastructure.
  • The result was the Spring 2015 commencement was streamed in HD on campus and on the Internet.
  • This project saved the University $25,000 in annual outsourcing service fees.
  • Completely reorganized new client IT departments.
  • This was done by implementing a tiered department model with Users Services, Network Services, and Application Services reporting to the Technical Director.
  • Direct reports were typically Directors and Managers depending on the size of the IT department.
  • Successfully rebuilt teams that had fallen apart and had become inefficient.
  • Constantly tasked to write and manage the execution of Project Plans for a large array of IT projects to include PC rollouts, new construction/expansion, and system wide upgrades.
  • Managed several projects simultaneously using Excel, Smartsheet, and MS Project.
  • Participated in the RFP process to build a college Medical Simulation Lab.
  • Based on the lab design, minimum technical requirements were developed to present to the vendors.
  • The requirements included CAT V and electrical cabling, lighting, audio/video for the labs and the command center, and server storage to support the application and 2 terms (6 months) of lab activity.
  • Coordinated with systems partners to finalize designs and confirm requirements.
System Administrator II, 04/2003 to 12/2007
US Army Corps of Engineers – Vicksburg, MS
  • Enterprise Exchange Administrator for the US Army Corps of Engineers in Vicksburg, MS.
  • Part of the 8 member team that consolidated the Corps 500+ NT 4.0 Domains to 10 Active Directory Domains.
  • Primarily worked with sites to build and configure new Exchange servers and migrate over 41,000 Exchange 5.5 mailboxes to Exchange 2003 over a 14 month period.
  • Typical duties included being Level 3 Technical Support for the Corps 170+ Exchange 2003 Infrastructure.
  • Developed a deployment plan and worked closely with Administrators that stood up AD and Exchange 2003 in IRAQ during the Corps rebuilding of the Oil and Electrical infrastructure of the country.
  • Maintained the 4 Exchange 2003 Bridgehead Servers while administering 4 Ironport Internet Mail Gateways and anti-SPAM technology.
  • Aided sites in troubleshooting Windows 2003 Active Directory servers and database restores, defrags, backups, and other maintenance actions.
  • Consolidated all Outlook Web Access to 2 Internet sites which helped standardize and reduce confusion.
  • Authored an Engineering Change Proposal (ECP) to eliminate nearly 80 different legacy site specific SMTP addresses and leave only one address ().
Computer Systems Technician, 04/2003 to 01/2007
Mississippi Air National Guard – Meridian, MS
  • Assisted the Network Manager with the resolution of Exchange and Active Directory issues.
  • Configured servers for patch and Anti-Virus deployments.
  • Occasionally dispatched with new personnel to resolve workstation and networking issues around the base.
Network Manager, 05/2002 to 02/2003
USAF – Tyndall AFB, FL
  • Deployed on short notice to assist in the planning and upgrading of the Top Secret SCI network used to support Operation Noble Eagle (Homeland Defense).
  • Purchased nearly $200,000.00 in hardware and software and migrated all servers to Windows 2000 and Active Directory in a multiple domain model.
  • On subsequent deployments stood up a new Exchange Organization and prepared them for migrating to Exchange 2003.
  • Supervised and provided direction for eight technical direct reports regarding network activities.
Information Technology Manager, 08/1999 to 02/2002
Ameristar Casino Hotel – Council Bluffs, IA
  • Responsible for the day-to-day operations of the IT department and its 9 employees.
  • Established a good rapport with Iowa Western Community College and completely re-staffed the department with well-educated professionals.
  • Worked very closely with Dell, CDW, and Microsoft for purchasing all hardware and software for the property.
  • Responsible for submitting both capitol and operational budgets.
  • Advised the property General Manager on all IT purchases and reported same to the Ameristar Vice President of Technology.
  • LAN Administrator- Responsible for the management and administration of a network consisting of 150 Windows PC's and 300 actual users.
  • Very knowledgeable in DHCP, WINS, DNS, and TCP/IP.
  • Helped create all WAN connections for the X.400 mail connectors, full trust relationships with the 5 other Ameristar properties NT Domains, which allowed global file sharing.
  • Administered MS Exchange 5.5, File, and SQL servers.
  • Aligned office departments and increased inter-department communication and data sharing.
Assistant LAN Administrator, 06/1993 to 04/2003
Iowa Air National Guard – Sioux City, IA
  • Joined the IT side of the base in May 1999 assisted a contractor team in the migration from Banyan Vines and BeyondMail to Microsoft NT and Exchange 5.5.
  • Normally responsible for account administration (NT & Exchange), LAN troubleshooting, back-ups, and direct technicians on trouble calls.
  • Migrated all workstations over to Windows 2000 with the assistance of Altiris imaging software.
  • Recommended network security standards to management.
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits.
Command and Control Specialist, Iowa Air National Guard – Sioux city, IA
  • Part of a team of controllers that carried out war time directives as it related to the 185th Fighter Wing.
Desktop and Network Systems Specialist, 01/1998 to 08/1999
Teksystems – Omaha, NE
  • Responsible for the migration, troubleshooting, and deployment of Windows NT 4.0 Workstation from WIN 3.1/95/Dumb Terminal clients.
  • Determined length, location, and route prior to installation of CAT 5 UTP cable for networks and associated end equipment.
  • Terminated cable ends into patch panels or RJ-45 plugs/jacks.
  • Ensured proper connectivity afterwards with advanced cable testing equipment.
  • Consistently met deadlines and requirements for all production work orders.
Volunteer, 09/1998 to 10/2000
St. Gerald's Elementary School – Ralston, NE
  • Volunteered many hours to design and maintain a LAN for the St. Gerald's Catholic Elementary School.
  • Responsible for the creation and advancement of the LAN by building an email server using Send Mail for NT, Internet access using Microsoft Proxy Server 2.0, and network printing for a computer lab, 14 classrooms, and the administrative office.
  • Worked very close with the school administration to help guide the curriculum for training all students on the aspects of PC use.
  • Assisted in the purchases of hardware and software for the school.
Airborne Radio Maintenance Technician, 11/1981 to 11/1992
USAF – Offutt AFB, NE
  • Logged nearly 4,000 flying hours as an Airborne Radio Maintenance Technician on both E-4B (National Emergency Operations Center) and EC-135C (Looking Glass) Airborne Command Post aircraft.
  • Primarily responsible for all electronic communications on both aircraft.
  • Equipment to include Satellite communications that supported both data and voice, LF, HF, VHF, and SHF radios.
  • A 48 channel Switchboard and Multiplexer and Intercom systems.
  • Attended an in-depth electronic school (1 year) and attended many vendor based training schools.
A, Relevent Technologies
  • Microsoft Exchange 5.5/2000/2003/2010.
  • Microsoft Active Directory Server 2000/2003/2008/2012.
  • Microsoft Active Directory Federation Services.
  • Microsoft Power Shell and Exchange Power Shell scripting.
  • Office 365 deployment and support.
  • Internal and External DNS Support.
Interests
AD Group Policies and Preferences *Ironport Anti-SPAM Firewall *Blackberry (BES) Server *McAfee, SOPHOS, and Symantec Enterprise Anti-Virus Relevant Travel Information: *Currently possess a valid US Passport with the GOES (Global Online Enrollment System) *Currently Diamond Medallion with Delta Airlines *Currently Premium Silver with United Airlines *Currently Platinum Premier with Marriott Hotels *Currently Executive Elite with National Car Rental *Currently Presidents Circle with Hertz Rental Car
Education
Additional Information
  • AD Group Policies and Preferences *Ironport Anti-SPAM Firewall *Blackberry (BES) Server *McAfee, SOPHOS, and Symantec Enterprise Anti-Virus Relevant Travel Information: *Currently possess a valid US Passport with the GOES (Global Online Enrollment System) *Currently Diamond Medallion with Delta Airlines *Currently Premium Silver with United Airlines *Currently Platinum Premier with Marriott Hotels *Currently Executive Elite with National Car Rental *Currently Presidents Circle with Hertz Rental Car Retired USAF veteran Ability to acquire and maintain a Top Secret clearance

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