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Professional Summary

An IT Specialist with experience coding data that possesses abilities to relay information across multiple departments and successfully manage technical staff to provide exceptional business services. A specialist with multiple years working within secondary and higher education data environments.

  • zOS/390/360
  • AS400
  • Windows XP/7/10
  • MS Server 2XXX
  • Service Now
  • Microsoft SCCM
  • Citrix App Center
  • HP Service Desk
  • Microsoft Outlook
  • Production Control
  • Load Balancing
  • Data Center Management
  • Change management
  • Supervise team members
  • Problem solving and attention to detail
  • VTAM
  • RACF
  • Large Data Center Experience
  • Manages Enterprise installation updates
  • ISPF
  • Operational Analysis
  • Data Archiving
  • Cloud Services
  • LEAN process improvement
  • Data Archiving
  • SAN Management
  • Active Directory (AD)
  • Open Directory (OD)
  • Oracle
  • Synthesize technical communications
  • Collaborate across departments for solutions
  • DB2
  • MySQL
  • Disaster Recovery
  • TSO
  • CICS
  • Windows POS
  • TCP/IP
  • LAN/WAN Support
  • Microsoft Visual studio
  • Data Management
  • IP Forwarding proficient
  • Website and portal monitoring
  • REXX
  • Oracle E Business Suite
Work History
Sr Infrastructure And Applications Support 05/2018 to Current
Cognizant Corporation Phoenix, AZ
  • Recommended network security standards to management.
  • Recommended architectural improvements, design solutions and integration solutions.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Streamlined and enhanced the corporate accounting and operations systems.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Verified data integrity and accuracy.
  • Computer Management
System Analyst 03/2016 to 05/2018
Global Systems International Data Phoenix, AZ
  • Activated accounts for clients interested in new services.
  • Researched, troubleshot and resolved complex problems independently.
  • Created technical documentation and procedures.
  • Managed customers' expectations and experience to a high degree of customer satisfaction.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Maintained and updated customer service database.
  • Identified and resolved technical issues with a variety of diagnostic tools.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Trained both internal and off-site users in repairing and resolving recurring issues.
Network Technician 01/2016 to 01/2017
PUSD Glendale, AZ
  • Set up and configured hardware and software on company equipment.
  • Maintained accurate hardware and software inventories.
  • Resolved virus and malware issues with a exceptional success rate.
  • Installed software and operating systems on district computers.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Area Manager Of Technology 01/2014 to 01/2015
  • Collaborated with team members to create applications system analysis based upon client requirements.
  • Served as point-of-contact for project management staff.
  • Supervised a team of 700 employees on a project for a testing mobile devices as a service.
  • Worked closely with customers to efficiently resolve issues.
  • Established and maintained vendor partnerships.
  • Inspected equipment for proper performance and correct communication.
  • Monitored servers and escalated emergency issues.
  • Installed new hardware, software updates and security patches.
GSI 09/2008 to 11/2014
Systems Support Litchfield Park, AZ
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Documented all server and network problems and other unusual events in detail.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
Associate of Applied Science: Network Administration 2005 Estrella Mountain Community College - Avondale, AZ
Bachelor of Science: Computer Systems Engineering University of Oklahoma - Norman, OK
This resume is created in 7 minutes.
Professional Summary

I am a seasoned workforce professional with extensive experience in in Information Technology and currently seeking employment in Education. My current role as technology director has taught me to handle various situations that arise on a day to day basis. I am capable of handling situations that involve extensive IT troubleshooting. I also have over a year of classroom experience. This has helped me develop strong classroom management skills. I've spent time working with IEP students and also have a general understanding of their needs in order for them to receive a proper education. I have knowledge of many of the processes and procedures for school systems, and have filled in for a variety of positions including substitute teaching, and clerical work during the school year

I pride myself on being an asset to any company I work for by being open to fulfilling multiple roles, and not being a one trick pony. I'm the type to not go home until the job is finished. I take joy in learning new things and cross training across various departments. This ensures I'm always ready to help push the company I work for to the next level. Although I currently work in IT, I'm looking to move over into the Education field.I'm currently enrolled at Western Governors University seeking a Bachelor's degree in Special Education (Mild to Moderate), and plan to pursue a Masters in School Counseling while teaching inclusion Math and AP Computer Science.

I believe this job is a perfect blend of my technology skills and teaching skills.

  • Customer Service
  • MS Office Suite
  • Computer Networking
  • Server & Desktop Administration
  • Active Directory
  • Office 365
  • Large computer networks
  • Quickbooks
  • A/P
  • A/R
  • Data processing/Reporting
  • Business Intelligence
  • Invoicing
  • Bookkeeping
  • Payroll processing
  • Social Media Marketing/Presence
  • Documentation/Material Creation
Work History
October 2015-Current Director Of Information Technology | Interweb Systems | Athens, GA
  • Monitored 4 company-wide trouble ticket queues
  • Implemented and maintained firewalls, series switches and security appliances
  • Upgraded and expanded network systems and their components
  • Reviewed logs for all networking devices for unresolved abnormalities and problems
  • Maintained and monitored the data room, the wireless network and other server infrastructure for various companies
  • Set up staff workstations with PCs, Macs, phones and laptops
  • Delivered on-site IT and Audio-Video technical support for 30 companies
  • Monitored payments due from clients and promptly contacted clients with past due payments
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions
  • Reconciled vendor statements and handled payment complaints or discrepancies
  • Posted receipts to appropriate general ledger accounts
  • Coded and entered at least 10-15 invoices each day into the in-house accounting software
  • Reconciled bank statements
  • Improved internal operations by implementing IT Glue to document policies and procedures on a per client level, as well as an internal level
  • Improved productivity and accountable by implementing Autotask to track help/support request and resolutions
  • Maintained and monitored multiple workstations using Solarwinds RMM platform
  • Built & Deployed Servers based on client needs
  • Managed and maintained Domain Controller & Active Directory Servers
  • Installed & managed various Switching, & Firewall Equipment
  • Troubleshoot & Managed Office 365 accounts
January 2009-Current Bookkeeper | Ingles Markets | Eatonton, Georgia
  • Streamlined bookkeeping procedures to increase efficiency and productivity
  • Processed payroll for 40 employees
  • Streamlined daily reporting information entry for efficient record keeping purposes
  • Reconciled company banks
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets
  • Processed Accounts Payable to store Vendors
May 2015-April 2016 Technical Director | The Plaza Arts Center | Eatonton, GA
  • Operated a 5D or smaller camera for behind-the-scenes shoots.
  • Handled all field audio mixing for 10 productions per week.
  • Managed all music clearances and cue sheets in Finale.
  • Managed lighting and sound for all productions/shows.
  • Increased show attendance by creating
  • Oversaw theater management for events held inside the theater of the plaza arts center
  • Oversaw lights and sound for all events held inside the theater
  • Maintained a log of clients who had booked the venue, and opened and closed the theater for their event as well as their rehearsals.
July 2014-July 2015 Technology Specialist & Substitute Teacher | Lake Oconee Academy | Greensboro, GA

Technology Specialist

  • Created and maintained databases, network accounts and programs for specific department needs.
  • Oversaw the daily performance of computer systems.
  • Trained users in the proper use of hardware or software.
  • Identified and corrected performance issues.
  • Maintained records of daily data communication transactions, problems and remedial actions taken.
  • Implemented and administered advanced Microsoft technologies.
  • Maintained Active Directory
  • Maintained & Monitor VM Cluster using VMware products
  • Troubleshot & Resolved Basic PC (Mac & Windows) Issues
  • Troubleshot Printer (Networked & USB) Issues

Substitute Teacher

  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Took over technology class for 6 months, managing all classroom assignments, student needs and record-keeping.
  • Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments.
  • Proctored quizzes, tests and standardized examinations.
  • Utilized technology to enhance student education and grasp of materials.
2010 High School Diploma Putnam County HIgh School, Eatonton, GA
2020 Bachelor of Arts: Special Education Western Governors University, Salt Lake City, UT
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Senior aerospace / aeronautics systems engineer; program / project manager; and electronics engineer.  C5ISR RDT&E for ground and airborne systems, including passive & active sensor RDT&E.  NASA Headquarters Program Executive.  Executive leadership, line management, and technical acumen.  Team player.  DoD TS.


Remote Sensing / Surveillance SME

ISAR Design Engineer

C4 Aerospace / Aeronautics Systems Engineer

US & Overseas UAS Flight Test / Operations

NASA Program Management Certification

AI Flight Systems & Cognitive System Solutions 

Leadership, Management, and Team Development

Program / Solutions / Advanced Concepts Formulation

Booz Allen Hamilton May 2015 to Current Lead Associate / Sr Lead Engineer
Washington, DC

Lead Associate; Senior Lead Engineer
Leads New Entrant (UAS) Roadmap Support to FAA NextGen Program.

Leads multiple Strategic Engineering Studies, including: National Airspace System (NAS) AI Applications; NAS Resiliency; and UAS Integration into the NAS.

Led the Communications Task Area for the TMSEDS Proposal ($200M Prime Award). 

Aircraft Access to SWIM (AAtS) senior program manager / systems engineer.
Lead technical author for the V&V section of the RTCA SC-206 MASPS.

North Star Group LLC March 2014 to May 2015 Senior Program Management Specialist
Washington, DC

Formulates interdisciplinary plans to align aerospace technology investments with the FAA's strategic objectives involving broadband communications in an operational environment.

Led quantitative assessment of AAtS system performance and value proposition.

Opustek January 2006 to March 2014 President / Sr System Engineer
Cambridge, MA

Project Manager for multiple aerospace contracts and task orders.

Lead author for the USGS UAS Roadmap 2010-2025.

Authored numerous Operational Safety Assessments (OSAs) for a diverse portfolio of NAS system upgrades, procedural modifications, and flight standards.

Institute for Scientific Research June 1999 to January 2006 President & CEO
Fairmont, WV

Led ISR from business plan to >$100M net assets, and >$40M/year gross revenue.

Project technical scope included: ground-based sensors and processing; aeronautical systems; and space-based research and technologies.
Technical pursuits included intelligent controls, clustered super-computers, MEMS, LASER / optics signal processing, signals intelligence (SIGINT), and radio-frequency measurement and signature intelligence (RF MASINT).

NASA Headquarters October 1990 to June 1999 Program Executive - Long Term Climate Change
Washington, DC

Led the formulation, issuance, and evaluation of the ESSP-AO1.  ESSP-AO1 led to selection of the Gravity Recovery and Climate Experiment (GRACE) mission.

Formulated and managed the Theseus UAS development and flight test program.  
Served on NASA Chief Engineer (D Mulville) select panel for small Expendable Launch Vehicle (SELV) performance assessment.

Authored the $8B Earth Observation System (EOS)Program Plan.

Ford Aerospace Corporation August 1988 to October 1990 Project Manager / Senior Technology Specialist
Greenbelt, MD

Performed system engineering and integration (SE&I) support for NASA's manned spaceflight program / Space Station Freedom Program (SSFP) including full life-cycle technical analyses and requirements integration at NASA's Goddard Space Flight Center (Space Station Work Package III).

Analytic work focused on aerospace engineering / electrical engineering problem identification, systems engineering advice, program policy guidance, and problem resolution among the various work-package elements and sub-systems of the SSFP (e.g. APAE, NPOP-1, power, data, GN&C, ECLSS, etc.).

Processing Research Incorporated August 1987 to April 1988 Senior Member Technical Staff
Vienna, VA

Performed multi-path co-channel interference analyses for VHF receiver, and invented a multi-path phase discriminator circuit for multi-path detection.

System Planning Corporation July 1984 to August 1987 Principal RF & Microwave RADAR Engineer
Arlington, VA

Served as a RF & Microwave remote sensing systems expert, and performed systems analyses for high-performance instrumentation RADAR systems.  Analytic work included field modeling for near and far-field effects.
Lead IF & Video Engineer for the MARK-IV RADAR System. Designed, developed, integrated, and tested a 3-GHz coherent Intermediate Frequency (IF) Sub-System for a multi-band (VHF, UHF, L-Band, S-Band, C-Band, X-Band, and Ku-Band) RADAR system.  Designed and successfully developed phase linear DC-to-250 MHz linear amplifiers with 10 switchable filters and 60 dB instantaneous dynamic range to process I & Q video channel information between coherent detector and 12-bit A/D converters.
MARK-IIA RADAR Engineer:  Project lead for remote field installation and test for multi-band instrumentation of MARK-IIA RADAR System. Special testing was performed at USN China Lake followed by remote deployment, installation, and operations. Test operations of the MARK-IIA included extensive inter-agency coordination to accommodate special operations and multi-modal security operations (air-sea-ground).
Direct Digital Synthesizer (DDS) Project Manager:  Provided project management oversight for a new development DDS (10MHz-1GHz; 1Hz Steps; 1-micro-sec switching time).  Cover / featured article for the engineering trade journal, MSN (Microwave Systems News).

E-Systems, Inc. June 1981 to July 1984 Electrical Engineer
Fairfax, VA

Antenna Engineer:  Performed passive and active VHF-UHF (50-1000MHz) phased array sensor head development.  Antenna design included Low-Noise Amplifier (LNA) integration with the array elements, impedance matching network design and development, and extensive anechoic chamber test and evaluation.

ELSID UAV Flight Engineer:  UAV flight tests in US (Naval Air Station Patuxent River / NESEA) and overseas.
Communications Engineer: Designed, tested, and integrated the VHF telemetry encoder, transmitter, and antenna onto ELSID UAVs.
Power Systems Engineer: Designed, built, tested, and integrated the prototype power conditioning, DC-DC conversion, voltage regulation, filtering and distribution to supply power throughout the ELSID UAV.

WVNET October 1978 to May 1981 Electronics Technician
Morgantown, WV

Repaired computer terminals, monitors, LA-36 DECwriter printers, long-haul and short-haul modems, and Apple II computers.

Education and Training
George Mason University 1997 MBA: Business Administration Fairfax, Virginia, US

Beta Gamma Sigma Academic Honors

West Virginia University 1981 Bachelor of Science: Electrical Engineering Morgantown, WV, United States

Senior Project:  Intel 8085-Based Autopilot for 1/4 Scale P-51D

DeVry Institute of Technology 1978 Electonics Technology & Maintenance: Home Entertainment Electronics Evanston, IL, USA
Activities and Honors

NASA Public Service Group Achievement Award for Intelligent Flight Control System (2005)

NASA Exceptional Service Medal (1998)

President, WVU Student Branch of IEEE (1)

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Dedicated and focused student who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

  • Strong interpersonal skills
  • Punctual
  • Faculty collaboration
  • Behavior modeling
  • Tech-savvy
  • Able to type 84 WPM
Barista Manager Starbucks | Irvine, CA | December 2011 - October 2013
  • Performed minor maintenance and repairs on espresso equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Monitored multiple databases to keep track of all company inventory.
  • Managed payroll and time and attendance systems.
Hostess/Cashier Lucilles Smokehouse BBQ | Tustin, CA | October 2013 - May 2014
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Academic Tutor Self-Employer | Irvine, CA | July 2016 - Current
  • Liaised with other education professionals to tailor tutoring sessions around exam preparation and strategies. 
  • Developed handouts, study materials and quizzes to test and advance student knowledge.
  • Completed logs and updated student documents for institutional and personal recordkeeping.
  • Obtained feedback from parents to develop tutoring sessions focused on enhancing student learning.
Intervention Instructional Assistant Irvine Unified School District | Irvine, CA | August 2014 - Current
  • Works with students in grades K-6 for 25 hours a week meeting with assigned students everyday throughout the week
  • Work with students who struggle with social emotional issues and strive to break barriers that are preventing the student from being successful
  • Collaborate with each student's teacher in order to identify, assess, and provide support in the area where we as a team are seeking improvement
  • Generate and maintain tracking of student progress and areas of concern
  • Effectively communicate with administrators, teachers, and other instructional assistants to create a plan for students success based on goals
High School Diploma Northwood High School | | Irvine, CA | 2012
Some College (No Degree): Liberal Studies Concordia University Irvine | Irvine, CA