Instructional Technology Specialist resume examples

• Activated accounts for clients interested in new services.
• Researched, troubleshot and resolved complex problems independently.
• Created technical documentation and procedures.
• Managed customers' expectations and experience to a high degree of customer satisfaction.
• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
• Maintained and updated customer service database.
• Identified and resolved technical issues with a variety of diagnostic tools.
• Ordered necessary supplies and parts to repair malfunctioning hardware.
• Trained both internal and off-site users in repairing and resolving recurring issues.

• Set up and configured hardware and software on company equipment.
• Maintained accurate hardware and software inventories.
• Resolved virus and malware issues with a exceptional success rate.
• Installed software and operating systems on district computers.
• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

• Collaborated with team members to create applications system analysis based upon client requirements.
• Served as point-of-contact for project management staff.
• Supervised a team of 700 employees on a project for a testing mobile devices as a service.
• Worked closely with customers to efficiently resolve issues.
• Established and maintained vendor partnerships.
• Inspected equipment for proper performance and correct communication.
• Monitored servers and escalated emergency issues.
• Installed new hardware, software updates and security patches.

• Established operational objectives and work plans and delegated assignments to subordinate managers.
• Documented all server and network problems and other unusual events in detail.
• Reviewed logs for all networking devices for unresolved abnormalities and problems.

• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
• Answered phones politely and promptly, accurately recording and confirming reservations.
• Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.

• Liaised with other education professionals to tailor tutoring sessions around exam preparation and strategies. 
• Developed handouts, study materials and quizzes to test and advance student knowledge.
• Completed logs and updated student documents for institutional and personal recordkeeping.
• Obtained feedback from parents to develop tutoring sessions focused on enhancing student learning.

• Works with students in grades K-6 for 25 hours a week meeting with assigned students everyday throughout the week
• Work with students who struggle with social emotional issues and strive to break barriers that are preventing the student from being successful
• Collaborate with each student's teacher in order to identify, assess, and provide support in the area where we as a team are seeking improvement
• Generate and maintain tracking of student progress and areas of concern
• Effectively communicate with administrators, teachers, and other instructional assistants to create a plan for students success based on goals

Boosted the company's profitability by inventing 3 new product lines, all of which provided 90% profit margins. Customized commercial drone packages for 5+ major industries (Inspection, Surveillance, Fire Fighting, Agriculture...) that make up the core of the business and set it apart from competitions. Coined the industry standard word: "gimmera" (for gimbal + camera systems)

Lead R&D team and work with external OEM partners to create revolutionary gimbals for thermal vision and zooming cameras. These gimbals are seamless, elegant, lightweight, and automatic.

Highly experienced with all major brand drones, autopilot systems, and all generations of gimbals, from the early servo-powered to the modern.

Successful products:

• FLIR Tau SmartLink: the 1st of its kind interface that allows the control thermal cameras remotely on the fly
• VisionIR - smart gimbal for all the FLIR sUAS cameras: Tau 2, Vue, Vue Pro Radiometric
• VisionZ - the 10x-36X zoom smart gimbal-camera.

Areas of Research:

• Single molecule Biophysical Research (i.e. Atomic Force Microscopy, Optical Tweezers)
• Protein folding, DNA stretching, Immune cell adhesion mechanism
• Computational single molecular dynamics modelling (Linux, Parallel computing, C++...)

Key Achievements:

Published a collection of highly-cited scientific articles and peer reviewed many others

Unified 2 major theories for single molecular bio-polymer stretching 

Established an exceptionally simple model to measure the thickness of bio-polymers

Supervised multiple PhD students from choosing a scientific project to publishing their papers

• Plan, initiate, and manage information technology (IT) projectsfor multiple Federal government projects totaling over $200.5 million and the supervision, management, and leadership of numerous employees
• Provided network and systems management support to global operation missions, mission rehearsal, and natural disaster and recovery relief missions
  
• Managed project execution to ensure adherence to budget, schedule, and scope
• Serve as liaison between U.S. employees and multi-national employees
• Plan project stages and assess business implications for each stage
  
• Project lead for Company staff reorganization, consisting of 700 employees and $120 million equipment assets
• Directed the day-to-day training activities and managed resource assignments; developed schedules rotating qualified personnel; planned and approved employee leave schedules according to phase requirements; rated, counseled, and mentored colleagues on professional development and shortcomings
  
• Ensured the privacy of sensitive data including collection, handling, and storage of employee PII/PHI according to organizational, legal and regulatory requirements
• Completed project cost management, time management, risk management, and integration management as well as project budget analysis, outsourcing strategies, and contract management
  
• Supported Chief Operating Officer with daily operational functions

• Directly supervise and coordinate the activities of communication planners, installers, and technicians
• Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel
• Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules
• Design or configure voice, video, and data communications systems
  
• Maintained industry standard practices and emerging telecommunications technology
• Plan, implement, upgrade, or monitor security measures for the protection of computer networks and information
• Ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure
• Performed employee evaluations to ensure quality of work, technical soundness, and adherence to policy, customer satisfaction and safety standards; assisted in the development of performance standards and the Company Quality Assurance Program
  
• Communicate with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services
  
• Investigate vulnerabilities and prepare reports of findings
• Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted and to keep out tainted digital transfers
  
• Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated
  
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
  
  

• Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software
• Screen, recruit, interview, and place workers within career paths
• Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations
• Confer with parents or guardians, educators, administrators, and other professionals to discuss children\'s progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs
• Plan, direct, or coordinate the operations of public or private sector organizations
  
• Counsel individuals and provide group educational and vocational guidance services
  
• Plan, direct, or coordinate activities designed to create or maintain a favorable public image or raise issue awareness for their organization or client
• Plan, direct, or coordinate activities to solicit and maintain funds for special projects or nonprofit organizations
• Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans
• Conducted employment verifications and investigations
• Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
  
• Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.

• Test, safefguard and implement computer databases, applying knowledge of database management systems
  
• Design and develop solutions to complex applications problems, system administration issues, or network concerns
• Perform systems management and integration functions
• Install, configure, and support an organization\'s local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system
• Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability
  
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
• Perform data backups and disaster recovery operations
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
• Test programs or databases, correct errors, and make necessary modifications
• Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure
  
• Communicate with staff or clients to understand specific system requirements
• Provide advice on project costs, design concepts, or design changes
  
• Provided continued maintenance and development of bug fixes and patch sets for existing web applications
• Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
  
• Trained junior members of IT team regarding network security and troubleshooting of data circuits

• Develop and implement individual education programs for each special education student.
• Identify and implement goals tailored to meet the individual needs and abilities of the student.
• Modeled, trained and consulted teachers on modifications and accommodations to instruction and materials ensuring the diverse needs of every student are successfully realized.
• Collaborated with multiple co-workers on staff to successfully implement inclusion for science, including integration of inquiry-based, project-based, lessons that include common core standards.
• Designed and instructed in-services on current technologies for teachers and administrators within our district Wrote and received multiple grants for classroom and district.
• NICOLE ROTHBAUER - Page 2 Teaching experience continued..
• Actively involved in student's behavioral, academic, and social development, aiding students in developing emotionally, feeling comfortable in social situations, and awareness of socially acceptable behavior.
• Honors Include: NASA featured teacher June 2014; T.H.E Journal Magazine - Innovator of the Month for July 2013 Franklin B.
• Walter Outstanding Educator of the Year PROFESSIONAL DEVELOPMENT INITIATIVES Selected for ODE Curriculum Standards Revision Group.

• Building Learning Communities Conference, Boston 2011-2013 eTPES Training - new evaluation system.

• Ensured superior customer experience by addressing customer concerns, showcasing IT solutions and resolving problems on the spot.
• Advised and steered customers on selecting the right IT product solution.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

• Updated computer graphic files using graphics software programs.
• Educated clients on personal design and technical process of achieving full project completion on creative endeavors.
• Researched current and emerging art and graphic design technologies.
• Generated computer graphics and page-layout software, graphic elements and photography.

• Coordinated with QA test analysts, programmers, in addressing problems discovered within video game products.
• Utilized in-house database system to author bug reports for team members to view and collaborate on.
• Helped develop streamlined procedures for ensuring that solutions were successfully implemented and applied to bug reported test case.
• Coordinated with development team to finalize product bug resolutions and confirmed requirements are met for release.

• Works with individual students or small groups to reinforce learning materials or skills initially introduced and outlined by certified staff.
• Assist certified staff in devising special strategies for reinforcing learning materials and skills based on sympathetic understanding of individual students their needs, interests, and abilities.
• Monitors wrod, corrects papers, and supervises curriculum-based testing.
• Teach students self-awareness and encourage self-advocacy.
• Implement IEP goals and student behavior plans.

• Provided support and adapted classroom activities to assist moderate special needs students.
• Assisted in implementing IEP goals and student behavior plans.
• Modified classroom work, homework, and tests.
• Planned and supervised class projects.
  
• Tutored and assisted children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
• Observed student's performance and record relevant data to assess progress and coordinate instructional efforts.
  
• Reported daily to supervising Special Education teacher.

• Administered MCAS assessments to individual students and small groups.

• Long-term substitute teacher.
• Taught technology to students in grades 1-8.
• Focused on internet searching, word processing skills, keyboard techniques, and creating presentations.
• Researched and instructed using websites that reinforced skills needed for the MCAS assessment.
• Evaluated and taught utilizing age appropriate websites to integrate technology into the curriculum.
• Adapted teaching methods and materials to meet students' varying needs.
• Assumed all responsibilities of a classroom teacher including lesson plans and assessment of students.