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Skillful Instructional Technology Specialist resume

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Professional Summary

Connecting people. Intent to integrate the public thirst for educational and socio-politico information, with a viable modern communication strategy.  Knowledgeable in press relations, press releases and building media kids. Strive to provide efficient and accurate support to organizational operations.

  • Conflict resolution
  • Lesson plan implementation
  • Strong interpersonal skills
  • Strong verbal communication
  • Communication planning
  • Documentation and reporting
Work History
Instructional Aide, 12/2018 to Current
Lexington Public SchoolsLexington, MA
  • Performed special tasks such as the recording of individualized data and assisted students with special needs perform executive functioning skills to learn and grow.
  • Supported student learning objectives through personalized and small group assistance to support classroom instruction.
Substitute Teacher, 02/2018 to Current
Somerville Public SchoolsSomerville, MA
  • Instruct, tutor, and mentor individual students.
  • Complete documentation of attendance, grades, and other required details.
  • Implement prepared lesson plans in established classrooms.
Communications Director, 05/2017 to 02/2018
Cambridge Local FirstCambridge, MA
  • Non-volunteer of this organization which champions locally owned & independent businesses.
  • Responsible for the internal and external communication channels.  External included robust newsletters & social media strategy.  Internal included volunteer politics & administration. 
  • Public relations included building rapport with city agencies and other business associations.  
Owner & Operator, 01/2014 to 05/2017
Boutique FabulousCambridge, MA
  • Multi-departmental neighborhood gift & furniture boutique. 
  • Sourced and rehabilitated antique furniture.
  • Used store as hub for neighborhood communication and ideas.
  • Facilitated merger of Inman Square Business Association with East Cambridge Business Association.
Editor, 08/2013 to 06/2014
Massachusetts Political AlmanacState House News Service - Boston, MA
  • This publication of the State House News Service is the most comprehensive directory of Massachusetts leaders in government. 
  • The editor tracks down each Secretariat and sub-division.
  • Documents all personnel changes over the past year. 
  • Manages a web of correspondence within the MS Access database.
Owner & Operator, 05/2008 to 03/2012
Twinkle Star Baby BoutiquePorter Square - Cambridge, MA

Owner of an independent children's clothing store in Porter Square.

  • Winner of Boston Magazine's prestigious “Best of Boston” award in 2010.
  • Copywriting skills aided in the organic growth of our e-mail list to over 1000, despite the niche audience.
  • Improved website SEO and earned Google 1st page rank in multiple keywords.
Generalist - Prepaid Industry Distribution, 03/2003 to 05/2011
Voice Prepaid, Mystic Prepaid & PosaPlusMedford & Hoboken, MA & NJ

Various wholesale Independent Sales Organizations which all specialized in prepaid telecom. Model was based upon development & management of numerous sales teams. 

Bachelor of Arts: Communications - Public Relations, 2019
Southern New Hampshire University - Manchester
Associate of Arts: Physical Therapy Assistant, 1997
Bay State College - Boston
Community Involvement
  • Somerville Youth Soccer League, Directors & Coach. Mentor to dozens of volunteers, parents & coaches.
  • Open space and access equity advocate.  Tirelessly push Somerville toward improving the quantity and quality  of athletic fields available to the residents of Somerville.

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Job-winning Instructional Technology Specialist resume

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Professional Summary

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Also a high-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

  • Solid organizational skills
  • Excellent verbal and written communication skills
  • Resilient
  • Problem solving and adaptability
  • Friendly and open-minded
  • Motivating team players to achieve goals
  • Dedicated to improving skills
  • Able to follow directions and meet new challenges
  • Computer savvy
Work History
Administrative Coordinator I , 06/2020 to Current
Texas A&m University - Kingsville Kingsville, TX
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks
  • Managed office inventory and ordered new supplies when items were running low
  • Collaborated in timely processing of billing and accounts receivables
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
Parts Manager/Service Coordinator, 07/2019 to 05/2020
H&e Equipment Services Inc. Corpus Christi, TX
  • Recruited and screened qualified potential employees
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Trained team members in successful strategies to meet operational and sales targets
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Submitted reports to senior management to aid in business decision-making and planning
  • Developed long-term business strategy by using customer feedback to identify necessary process improvements
  • Met with key customers to discuss service needs and develop effective and practical solutions
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
  • Increased sales revenue for company by 30%
CFL/ FEP Coordinator, 10/2018 to 06/2019
Naval Air Station Kingsville Kingsville, TX
  • Led change management activities for department
  • Strengthened existing customer relationships through extensive communication and proven marketing strategies
  • Mentored new hires, resulting in stronger staff development, and increased productivity
  • Maintained schedule of 4 group workout classes per week
  • Corresponded with clients through email, telephone or postal mail
  • Facilitated group sessions and provided one-on-one support
Field Support Specialist, 09/2018 to 10/2018
3S Services LLC Carrizo Springs, TX
  • Entered details such as payments, account information, and call logs into computer system
  • Researched and updated all required materials needed for firm and partners
  • Copied, logged, and scanned supporting documentation
  • Verified data integrity and accuracy
  • Analyzed departmental documents for appropriate distribution and filing
  • Performed initial client assessment and analysis to begin research process
  • Responded to customer requests via telephone and email
Liberty Recreational Assistant Manager, 11/2016 to 08/2018
Naval Air Station Kingsville Kingsville, TX
  • Transported military personnel on trips
  • Filed paperwork
  • Helped manager organize events
  • Assisted with budgeting
  • Marketed monthly events
  • Promoted activities offered to military personnel and civilians
  • Responsible for creative design for prominent yearly Army vs Navy game on Naval Air Station Kingsville base
  • Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes
  • Answered and managed incoming and outgoing calls while recording accurate messages
Lead Information Technology Computer Technician, 06/2010 to 12/2014
Southwest Texas Junior College Uvalde, TX
  • Coached and mentored 7 new staff members, including conducting performance reviews.
  • Deliberated ideas and projects with supervisor
  • 4 years of technical support experience.
  • Resolved problems with malfunctioning products.
  • Researched, troubleshot and resolved complex problems independently.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Used ticketing systems to manage and process actions taken.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.
Assistant Manager, 05/2014 to 08/2014
City of Carrizo Springs Public Pool Carrizo Springs, TX
  • Took care of all paperwork for swimming lessons
  • Supervised pool area
  • Made sure lifeguard's needs were met
  • Helped lifeguards clean pool area and restrooms
  • Secured money box
  • Engaged with children on individual basis to build positive relationships with them
  • Organized activities that enhanced children's physical, emotional and social well-being
  • Encouraged children to be understanding of and patient with others
Computer Technician, 09/2009 to 03/2010
Carrizo Springs Independent School District Carrizo Springs, TX
  • Installed hardware and software systems
  • Provided technical support to faculty
  • Learned new software that departments wanted
  • Shadowed supervisor on trouble calls
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
  • Restored data, operating systems, files, documents and drivers
  • Resolved virus and malware issues with over 80% success rate
  • Repaired and replaced hardware, including RAM, Video Card, Power Supply, Hard drive, Optical drive, etc
BBA: Business Management, 2017
Texas A&M University - Kingsville - Kingsville, TX
  • Graduated from an Accredited School
Associate of Arts: Computer Science, 2014
Southwest Texas Junior College - Uvalde, TX
  • Catholic Club
  • Business Administration Club
  • CPR/First Aid
  • 2018 Civilian of the Quarter at Naval Air Station Kingsville

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Experienced Instructional Technology Specialist resume

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Professional Summary
Accomplished Project Manager equipped with years of diverse and progressive experience in all aspects of project and program management. Detail oriented and communication savvy with a record of successful project integration. Skilled at defining and controlling scope, achieving project objectives, managing and building cross-functional teams.
  • Bilingual in English and Spanish
  • Long-term business planning and execution
  • Accounting software
  • Effective communication
  • Leading large departments
  • Identifying best practices
  • Databases
  • Driving continuous improvement
Work History
Cashier 02/2018 to Current
Wegmans Natick, MA
  • Operated a cash register for cash, check and credit card transactions with accuracy.
  • Responded to customer requests and directed to merchandise.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Assisted on sales floor as needed to maintain service standards.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Business Administrator 2015 to 2017
Allware Consulting
  • Prepared operational and salary budgets.
  • Executed training programs.
  • Drove specification, scheduling, status and review processes.
  • Developed strategic plans and initiatives.
  • Spearheaded marketing initiatives.
Rectory Assistant Clerk 2011 to 2015
Interamerican University of Puerto Rico Metropolitan Campus San Juan, Puerto Rico
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
  • Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Received and routed business correspondence to correct department or staff member.
  • Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
Social Worker 2014 to 2015
Casa Cuna of San Juan San Juan, Puerto Rico
  • Wrote reports and case summaries and compiled work records, including required statistics.
  • Collaborated with court, law enforcement and community providers.
  • Referred patients to psychiatric and medical examinations, as well as to family assessment planning teams.
  • Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
  • Spearheaded and conducted community outreach efforts.
School Social Worker 2013 to 2014
Cedin Elementary School San Juan, Puerto Rico
  • Delivered comprehensive therapeutic services to children, adolescents and adults involved with child welfare and prevention services.
  • Collaborated with court, law enforcement and community providers.
  • Supported patients and families in coping with problems resulting from severe illness.
  • Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
Technology Consultant 2010 to 2011
Allware Consulting San Juan, Puerto Rico
  • Directed onsite training for business users to maximize productivity.
  • Collaborated with clients from concept through final delivery of product or service.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Streamlined and enhanced the corporate accounting and operations system.
  • Designed strategic plan for component development practices to support future projects.
Administrative Assistant 2007 to 2009
Municipality of Trujillo Alto Mayor, Puerto Rico
  • Received and routed business correspondence to correct department or staff member.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Monitored premises security, screened visitors, updated logs and issued passes.
  • Answered telephone inquiries from clients, vendors and the public.
  • Provided clerical support to company employees, including copying, faxing and file management.
Master of Science: Social Work 2015 Interamerican University of Puerto Rico Metropolitan Campus - San Juan, Puerto Rico
Associate of Science: Office Management Systems 2010 Technological Institute of Puerto Rico - San Juan, Puerto Rico
Bachelor of Science: Social Work 2014 Interamerican University of Puerto Rico Metropolitan Campus - San Juan, San Juan, Puerto Rico
Computer Repair Technician Certification 2016 Computer Technical College - Bayamon, Puerto Rico
First Aid Certification 2019 American Red Cross - Framingham, MA