For the position of the Northwest, Ohio Major Account Manager, I will bring a hardworking, results-driven, successful persona to the role. My experience with major accounts across all verticals, developing relationships, and selling Verizon's entire portfolio of services will play a large part in my success in the position.
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Respond to heavy volume of live chat, calls and emails from customers.
Answer basic and complex inquiries about orders, returns, refunds, policies, and technical issues.
Exceed customer expectations by providing outstanding customer service and resolutions to irate customers.
Process customer financial adjustments accurately and efficiently.
Meet and exceed CSAT, quality monitoring, productivity, and adherence goals.
Process, sort, and log incoming and outgoing mail to appropriate department.
Prepare, review, and organize account applications, loan documents, and miscellaneous documents into electronic document system and physical files.
Respond, log, and track authorized user requests for physical and electronic file and document retrieval.
Prepare records for off-site storage.
Process payoff checks and release titles.
Multi-task and constantly adjusting schedule according to business needs in a time sensitive environment.
Demonstrate attention to detail and accuracy, quick analysis, and resolution, and ability to prioritize tasks to determine escalation in order to meet audit requirements.Assisted periodically to special projects that included data or information research.
Take a look at the most common IT Specialist skills, don't hesitate to use them in your resume to catch recruiters' attention.
IT professional seeking a position with room for advancement in a well established environment. Demonstrated success troubleshooting and resolving problems in high pressure deadline driven environments. Exhibits great decision making and communication skills needed to maintain operation in an organizations IT architecture and business needs.