IT Support Specialist resume examples

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Skillful IT Support Specialist resume

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Laura Spears

I'm a self motivated individual who doesn't settle for just good enough. I have a passion to learn new skills. I have worked in food service, customer service, a Doctors office, a mortgage company, as a personal executive assistant and in the insurance field. I am able to wear many different hats in any field I work in. I like to be up and moving so I can get things done. 

01/2019 - Current Frieman Chiropractic Baltimore, MD
Chiropractic Assistant/Office Manager in Training
  • Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed
  • Pleasantly answered phone calls and scheduled appointments for patients for large chiropractic office
  • Performed front desk duties, including answering phones, scheduling appointments, and greeting patients
  • Performed electric muscle stimulation therapies on patients under doctor supervision
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
  • Scheduled appointments for patients via phone and in person
  • Submitted claims to insurance companies in a timely manner for payment
  • Post insurance money to specific patients accounts
11/2017 - 01/2019 Rick Gerety & Associates Bel Air, MD
Associate Agent
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Engaged customers and provided a high level of service by carefully explaining details about their documents
  • Drove client retention by increasing savings opportunities and identifying premium discounts
  • Exceeded $100k worth of premium sales in my first full year as an Insurance Agent
01/2017 - 11/2017 Boaz Consulting Bel Air, MD
Personal Executive Assistant
  • Organized personal and professional calendars, including reminders for upcoming meetings and events
  • Handled incoming and outgoing correspondence, including mail, e-mail and phone calls
  • Attended business meetings and took meeting minutes
  • Conducted extensive online and phone research
  • Monitored personal and business credit cards and all charges
  • Cared for Boss's 3 year old at least once a week.
  • Proofread and edited documents for accuracy and cohesiveness.
05/2016 - 01/2017 Howard Bank Timonium, MD
Shipper/Lock Desk

I would open the mail and scan in documents as they came in. I then asked for more tasks and began paying fees. The management saw my potential and offered me a position in the Auditing/Shipping department. I quickly caught on even though I had no previous experience with mortgages. A position became available in the Lock desk department and I was asked if I would like to try that as well. This position was very time sensitive and involved multitasking. I excelled at this position.

11/2013 - 06/2016 Healthbridge Chiropractic and Rehabilitation Bel Air, MD
Chiropractic Assistant
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under the supervision of the doctor.
  • Developed and implemented successful patient care plans.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Ensured that all patient rooms were cleaned after services were performed and that used linens were placed in the proper laundry bins.
  • Evaluated patient care needs, prioritized treatment and maintained patient flow.
  • Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
07/2012 - 11/2013 JCPenny Abingdon, MD
Support Specialist
  • Reorganized sales floor to promote sales by displaying products that are in demand.
  • Rotated products from the backroom and out to the department.
  • Displayed the appropriate signage for products and sales promotions.
  • Chose and outfitted mannequins to relate to customer base, combining art and style.
  • Worked as a team member to provide the highest level of service to customers.
08/2009 - 08/2012 Chick-Fil-A Parkville, MD
Assistant Manager
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Calculated charges, issued bills and collected payments.
  • Trained and mentored new employees.
  • Assessed employee schedules for effectiveness and approved all timesheets.
  • Praised by management for being a fast and efficient worker, requiring little supervision.
  • Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.
Bel Air, MD, Harford
Early ChildHood education Harford Community College

I have obtained my 90 hour certification in Early Childhood Education.

Some College (No Degree) Registered Chiropractic Assistant
  • Proper phone etiquette
  • Time management
  • Works well under pressure
  • Customer service-oriented
  • Self-starter
  • Scheduling
  • CPR training
  • HIPAA compliance
  • Quick learner
  • Dependable
  • Flexible
  • Decision making
  • Meeting deadlines

Popular IT Support Specialist resume designs

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Job-winning IT Support Specialist resume

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Sam Onwuegbu
  • Competent System Engineer offering a wealth of experience in project management, scripting and Remote Desktop Services. Offers a master's degree in Information Systems and has a desire to work in the financial industry.
  • Enthusiastic and driven systems engineer with a proven track record of understanding and translating technical requirements to improve system accuracy and reliability.
  • Certificate in Computer Operations
  • Analytical thinker
  • Decisive
  • 50 WPM typing speed

  • Excellent communication skills
  • Customer service-oriented
  • Excellent planner and coordinator
  • Sage 50 expert
Work History
Warehouse Worker Loomis Express - kamloops, British Columbia 10/2017 - 04/2019
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Optimized storage areas to maximize access and meet needs of different types of products with specific weight, size or shape concerns.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes 
  • Stacked boxes, pallets and other materials in an organized fashion to maximize productivity and safety.
Administrative Assistant Mario's Towing - Kamloops, BC 08/2016 - 04/2019
  • Update social media accounts with available pictures and uploads pictures to the website.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Performed general administrative duties, including copying, faxing and filing.
  • Coached new employees on administrative procedures, company policies and performance standards.
IT Support Specialist TLN Contracting Ltd - Kamloops, British Columbia, Canada 06/2015 - 06/2018
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Engaged end users and answered questions via email, phone, website live chat and in forums.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Removed and replaced malfunctioning computer parts to correct hardware problems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
IT Analyst/Sales Representative Primus Internet Solutions - Kamloops, BC 01/2016 - 01/2016
  • Provides customers with the help needed on the phones and internet modems, troubleshooting this devices to make them work.
  • Set up staff workstations with PCs, Macs, phones and laptops.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
Systems Engineer Cykaroe MTN New Dawn - Benin City, Edo State 01/2011 - 01/2013
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Resolved issues related to operational components for Local Area Networks, Wide Area Networks and voice systems.
  • Managed and monitored all installed systems and infrastructure to ensure the highest level of availability.
  • Participated in all phases of the system development life cycle, from requirements analysis through system implementation.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
System Support Engineer Sturpvo Limited - Lagos, NGA 01/2009 - 01/2011
  • Managed and monitored all installed systems and infrastructure to ensure the highest level of availability.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Created and built firmware to test associate hardware.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Assisted various business groups with document organization and dissemination during acquisitions.
Network Analyst Network Operating Centre - Lagos, NGA 01/2007 - 01/2008
  • Installed cable support systems and prepared workstation outlets and completed logs and reports according to established policies and procedures.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Upgraded and expanded network systems and their components.
  • Upgraded network software and hardware for optimized performance.
  • Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
  • Upgraded and expanded network systems and components.
  • (Travel) Fascinating travel experience across North America
  • (Sports) Soccer coaching skills
  • (Politics) Analysis and commentator.
  • (Driving) Clean driving records and Class 5 license.  
Post-Graduate Diploma : International Business Thompson Rivers University - Kamloops, BC 2015

  • 3.79 GPA
  • Recipient of Deans List Award

Bachelor of Science: Computer Engineering Benson Idahosa University - Benin City, Nigeria 2008
  • 3.49 GPA
  • Graduated with Honors 

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Experienced IT Support Specialist resume

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Professional Summary

I am seeking a fulfilling position where I can utilize my skills and create a meaningful impact in the lives of those who suffer from a substance abuse or mental health disorder. I am a highly-energetic, culturally sensitive, bilingual, compassionate female. My goal is to continue to live purposely to make a difference.

Bilingual in Spanish and English Reliable
Work History
Recovery Support Specialist 02/2019 to Current
Hartford Health Care/Rushford Meriden, CT
Restaurant Server/Shift Leader 01/2014 to 10/2017
Chips Family Restaurant Wethersfield, Connecticut
Intern-Volunteer 02/2015 to 07/2017
Youth Challenge of Connecticut Harford, Connecticut
Restaurant Server 02/2012 to 02/2014
International House of Pancakes Bloomfield, Connecticut
Restaurant Server General Manager 02/2006 to 02/2012
Denny's Family Restaurant Enfield, Connecticut
Certified Nurses Aid 03/2001 to 03/2003
St. Elizabeth Health Center East Hartford, Connecticut
Bachelor of Science: Human Services 2019 Springfield College - Springfield, Mass
Connecticut Training Center, Inc - Harford, Connecticut
  • Youth Mental Health First Aid USA 2019
  • Heartsaver First Aid 2019
  • State of Connecticut Certified Recovery Support Specialist 2018
  • Mental Health First Aid 2015