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Professional Summary


Bilingual Network Engineer with a network planning and implementation background. Confident and knowledgeable in multimedia systems and encryption devices. Well-versed in creating support and training documentation.

Successful marketing leader with proven accomplishments in driving market growth and firm profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder able to motivate personnel to maximize performance.

Skills

● Cisco equipment familiarity

● Security architecture and technologies

● VLAN aggregation

● Networking protocol expertise

● An analytical mind

● An ability to learn new technologies quickly

● Good leadership and management skills

● An ability to follow processes

● Good communication skills – both written and verbal

Work History
Network Engineer 05/2016 to 05/2018
Harry S Truman College Chicago, IL

●   Maintaining and administering computer networks and related

  computing environments including systems software, application,software, hardware, and configurations.

●   Protecting data, software, and hardware by coordinating, planning

and implementing network security measures.

●   Troubleshooting, diagnosing and resolving hardware, software, and

other network and system problems.

●   Installing, configuring and supporting network equipment including

routers, proxy servers, switches, WAN accelerators, DNS and DHCP

Marketing Manager 06/2015 to 02/2016
Hikvision Rizhao , Shan Dong
  • Performed thorough market research and competitive analysis to understand and effectively communicate product value proposition.
  • Retained clients to build brand awareness and generate leads while managing internal and external product marketing campaigns and programs.
Network Technician 01/2014 to 04/2015
Hikvision China
  • Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
Education
Associate of Science: Computer Networking And Telecommunications 2018 Harry STruman College - 1145 W Wilson Ave, Chicago IL 60640
  • Professional development completed in
  • Cisco Networking Academy
  • Graduated with 3.875 GPA
Additional Information

www.linkedin.com/in/shilei-zhao-37/

This resume is created in 7 minutes.
Professional Summary

IT professional with a background in network administration, hardware and software troubleshooting. Able to obtain a security clearance. Dedicated to providing the highest quality of customer service. Seeking to be part of a team of networking engineers.

Skills
  • LAN and WAN
  • System & network configuration
  • Cisco
  • Software installation
  • Troubleshooting
  • Windows (XP, Vista, and Windows 7)
  • Virtual Private Networks (VPNs)
  • Email, HTTP, FTP, DNS
  • IP Addressing
  • IP Phone
  • Wireless Access Point
  • Cisco routers and switches
  • Desktop support
  • Communication Skills
  • Team Work
Work History
Integration Field Technician 08/2019 to 03/2020
Ericsson Rochester , NY
  • Using laptop and specialized software, load software and scripts in order to perform configuration as directed by Remote Integration Center
  • Troubleshoot network connectivity issues between core and cell-site routers and their configuration
  • Provision/Commission LTE & 5G RAN equipment with parameters provided by RF Engineering
  • In-depth analysis and troubleshooting of issues including escalation to senior engineers as required
Remote Network Engineer 05/2019 to 08/2019
Glow Network Inc (Nokia) Richardson, TX
  • Upgrade commissioning file from FL18 to FL19 on market sites
  • Prepared operational reports, including trouble resolution and analysis, project status, equipment and network requirements
  • Created filters in Command Line to automate scripts on several site at one time
  • Troubleshoot site, eliminate alarms, check IPv6 and vlan configuration
  • Provision/Commission LTE & 5G RAN equipment with parameters provided by RF Engineering
LTE Remote RAN Engineer 06/2018 to 11/2018
WorldLink Stafing (Samsung) Dallas, Texas
  • Experience in Lte 4G to 5G technologies. Installing Comm Scripts, Software, Firmware and Migration Scripts on CDU30
  • Conduct FDD/TDD Pre- and Post checks for 4G and 5G notating Pre-existing alarms
  • Configure VLAN, IP-ROUTE ensuring calls are made on all sectors
  • Working experience with LSM GUI tool and understanding of script languages
  • Understanding the concept of networking and how back haul allows eNobeB access
  • Troubleshoot with field tech checking SFP connectivity, fiber optic cables, crossed fibers
  • Transmission Modes, MIMO, Beamforming fundamentals
  • Good understanding of overall Wireless systems with emphasis on PHY, MAC, RLC, RRC, NAS and PDCP layer
Field Tech Airscale Migration 03/2018 to 06/2018
Lemcon Kenilworth, New Jersey
  • De-Commission of ALU 9926 BBU
  • Commissioning and intgation of the Nokia Airscale BBU
  • Perform on-site troubleshooting and collaborate with Network Operation Center
  • Computer savvy and and able to follow a detailed MOP
  • Able to troubleshoot alarms on BTS Manager
  • Strong knowledge in 4G/5G air interface
  • Troubleshoot network connectivity issues between the core and cell-site routers and their configuration
Remote Integration Technician 11/2017 to 03/2018
Glow Network Inc (Nokia) Richardson, TX
  • Proficient using the SAM5620 and BTSM used for Airscale migrations and troubleshooting
  • LTE Metrocell Integration using URSA
  • Resynchronize the current eNodeB MIM database
    configuration with the 5620 SAM and accept the NE configuration
  • Resolve issues with software to upgrade network equipment and correct faults using Command Line Interface (CLI) and GUI
  • Experience with test tools including protocol analyzers, XCAL/QXDM, Wireshark
  • Good understanding on LTE concepts such as Throughput, Latency, Attach, X2 Handover; S1 Handover and Random Access Procedures, RSRP
  • Providing technical assistance and knowledge to other engineers
Telecommunications Technician 11/2016 to 04/2017
UT Southwestern 6303 Forest Park Road Dallas, Tx 75390
  • Set up and maintain devices or equipment that carry communications signals, connect to telephone lines, and access the Internet
  • Testing equipment or testing circuits using various tools such as network diagnostic tools or standard hand tools
  • Performed jack installation, cross-connections, patch panel, measures, cuts and install wire and cable service work
  • Conducted routine maintenance of telecommunications closets throughout network
  • Installed wireless access point
  • Monitored company wide LAN on Campus network
Student 08/2015 to 12/2017
North Lake College Irving, Texas, United States
  • Cisco certified network associate
  • Cisco certified network professional
Network Technician 12/2014 to 08/2015
T-Mobile 7668 Warren Pkwy, Ste 100 Frisco, TX 75034
  • Basic configuration of routers and switches in Labs
  • Monitors network performance and take proactive corrective action to insure maximum network availability
  • Make outgoing calls to Field Tech and Telecom vendors to discuss cell tower efficiency
  • Verify network alarms with resolve, and other software to test network problems.
  • Troubleshoot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls
  • Communicated with vendors to resolve network outages and periods of reduced performance
Team Leader 02/1995 to 12/2012
United States Army Grand Prairie, Tx
  • Mentored subordinates in career decisions and in becoming of a junior non commission officer
  • Troubleshoot operational functions to insure productivity and optimize quality
  • Led fire team during infantry dismounted battle drills and situational training exercises
  • Computer Networking, Establishing links with computer equipment in remote area
  • Installed Ethernet cables
Education
Associate of Applied Science North Lake College - 5001 North Macarthur Blvd. Irving, Tx 75038
  • Coursework in Cisco Certified Network Associate
  • OSI and TCP/IP models, LAN/WAN, Telnet, SSH, Subnetting, VLAN's, DHCP, RIPv2, EIGRP, OSPF, IPv4, IPv6, NAT/PAT, STP, etc
This resume is created in 7 minutes.
Summary

Dedicated and motivated professional in Computer Information Systems Administration with a demonstrated work history in Network Administration, Network Security and Technical Support.

Skilled in Routing and Switching, Microsoft Server 2012/2016, Microsoft Exchange, Skype For Business, Active Directory, DNS, DHCP, Network Security, Linux/Unix, EtherNet/IP, Computer Hardware, Troubleshooting and Customer Experience.

Areas of Expertise
  • IT and Computer Systems Support 
  • Active Directory
  • Windows Systems Management
  • Exceptional troubleshooter
  • Cisco Networking – Routing and Switching 
  • Network Security
  • Storage management
  • Disaster recovery environments
  • Wireless Networks
  • Local Area Networks
  • Network configuration and support
  • Linux and Unix Administration
  • System and Software Installation
  • Enterprise, Cloud and Server Virtualization
  • High Availability Networks
  • Excellent Customer Service Skills
Education
NSE 4 - Network Security Professional 2019 Fortinet
Computer Information Systems Administration 2017 British Columbia Institute of Technology Burnaby, BC, Canada Diploma
CCNA – Routing and Switching 2016 Cisco Certificate
Communications Systems Installation and Repair Technology 2014 Jones-NCTI Technical School Online Certificate
Graphic Design 2004 Pacific Design Academy Victoria, BC, Canada Diploma
Jazz Musicianship 2002 Vancouver Island University Nanaimo, BC, Canada Diploma
High School Education 2000 Brooks Secondary Powell River, BC, Canada High School Diploma
Experience
Information Technology Service Desk Technician 09/2019 to Current City Of Vancouver Vancouver, BC
  • Answering incoming phone calls and e-mails
  • Recording key client contact information and verifying against client record databases
  • Determining the nature of requests through active listening, asking probing questions, using multiple computer applications to determine clients needs
  • Ensuring accurate information is collected, performing troubleshooting steps and working towards first level resolution
  • Providing assistance and advice and informal training to clients regarding various functions, applications, computer systems, telecommunications and the operation of equipment
  • Resolving an array of technical problems, remotely diagnosing and resolving with applying patches, executing scripts or technical fixes
  • Identifying impact and urgency to determine priority of requests and when service outages have occurred assign to appropriate technical support group including external service providers
  • Concurrently use multiple telephone and computer systems and reference resources to handle requests, research answers and log all requests for service
  • Provide support for staff on phones for; late or absence coverage, phone and e-mail overflow support, high priority service outage announcements
Techinical Support Engineer 01/2019 to Current Fortinet Burnaby, BC
  • Providing direct technical web and telephone support
  • Analysis and technical investigation involving Fortinet products such as FortiClients and FortiClient Enterprise Management System
  • Providing assistance in configuring, diagnosing and troubleshooting IPSec/SSL VPN connections, product installation and deployments, endpoint management and other unified threat management features including web filtering, application firewall and antivirus
  • Collecting information and data to ensure that reported issues are well understood
  • Reproducing customer environments on lab equipment in order to isolate and solve any potential issues.  
  • Providing customer education on Fortinet products where needed
  • Following up on technical cases including proper escalation and management of the case until case closure
  • Consulting technical documentation, bulletins and release notes for known problems
  • Reporting any issues or bugs to programmers/QA Engineers
  • Making recommendations on possible alternative solutions or workaround
Systems Administrator 08/2018 to 01/2019 Sheraton Wall Centre Vancouver, BC
  • Managing information technology and computer systems
  • Designing, developing, implementing and coordinating systems, policies and procedures
  • Administering internal Active Directory
  • Setting up and managing VPN connections and policies
  • Ensuring security of data, network access and backup systems
  • Purchasing equipment and workstation setup
  • Troubleshooting technical problems
  • Fully supporting, configuring, maintaining and upgrading corporate networks and in house servers
  • Installing and integrating new server hardware and applications
  • Keeping an eye out for needed system/software updates
  • Supporting and administering third-party applications
  • Monitoring network performance (availability, utilization, throughput and latency) and test for weaknesses
  • Setting up user accounts, permissions and passwords
  • Resolving network/computer problems reported by internal employees
  • Defining and deploying network policies and procedures
Network Technician 02/2017 to 08/2018 Telus Communications Vancouver, BC
  • Analyzing trouble reports for network services by accessing various databases and switches to ensure service information is correct
  • Perform trouble-shooting for system failures and identify bottlenecks to ensure long term efficiency and optimization of various networks
  • Inspect WAN and LAN infrastructures that consist of equipment from various vendors such as Cisco, Juniper, One Access and Alcatel and fix any minor or major problems/bugs
  • Test and configure hardware, software, firmware, product change upgrades and commissioning of network services. 
  • Provide technical support to IT professionals through various channels of communication
Field Support - Technical Service Delivery 12/2008 to 06/2017 Shaw Communications Vancouver, BC
  • Providing assistance to our field technicians with activating equipment, making changes to accounts and using proprietary software.
  • Troubleshooting networked equipment and RF signal with technicians and customers.
  • Dispatch duties such, actioning and bridging important communication between departments 
Call Center Representative 03/2008 to 11/2008 Health Insurance BC Victoria, BC
  • Assisting clients with billing questions, address changes, and sending out necessary documents and applications for their needs
  • Educating people on Health Insurance B.C. and B.C. care cards and what they cover
  • Perform excellent customer service for those with strong language barriers
This resume is created in 7 minutes.
Qualifications
2009 Bachelors: Computer Engineering National University of Computer And Emerging Sciences | | Lahore, Punjab, Pakistan

Major in Software Development

2012 Academic Certificate: Business Analysis INTERNATIONAL INSTITUTE OF BUSINESS ANALYSIS | | Brisbane, Queensland, Australia
2012 Academic Certificate: Business Analysis INTERNATIONAL INSTITUTE OF BUSINESS ANALYSIS | | Brisbane, Queensland, Australia
2009 Bachelors: Computer Engineering National University of Computer And Emerging Sciences | | Lahore, Pakistan 76% Result, Major: Software Development
Key Skills
  • More then 5 years of creating effective Learning Management systems using Moodle / Drupal and Custom PHP.
  • Over 5 years of creating custom Student Management System and managing SMS.(custom and Axcelerate) 
  • Proficient in Assessment management (in-house servers/AWS)
  • Proficient in agile development technologies i.e. git, deployer and more.
  • Proficient in using AVETMISS reporting, USI integration using API and website.
  • 5 years of experience providing technical support.
  • Over a years experience is using Computer Asset Tracking System.
  • 5 years using different OS i.e. Windows, MacOS and Linux.
  • 4 years of website development experience and 4 years of mobile development experience.
  • High aptitude for problem solving.
  • Ability to work with minimum supervision.
Experience
03/2016 - 02/2017 Software Engineer - Contractor Ask 4 Finance | Brisbane, Queensland
Ask4finance is a finance brokerage that provides loans for cars,loans,boats, homes and camper trailers. Hassan provides services as a web developer and IT specialist for the current wordpress websites,CMS and finance management system.
Technologies: PHP, Yii framework, PDO, javascript, mySQL, HTML5, Bootstrap and CSS.
Key Activities:
1. Website Development and maintenance.
2. Development and Integration of new modules.
3. Providing solutions for IT related issues.
05/2013 - 02/2016 Software Engineer - Full Time Electro IT Solutions Pty Ltd | Upper Mount Gravatt, Queensland
Electro IT Solutions, although a new startup focuses on online learning and web based solutions. Hassan's role is to get the clients requirements and then develop the software while leading a team of 5 members. 
Technologies: Yii , Drupal, HTML5, Wordpress, CSS, JavaScript, CoreData, JSON
Strengths: Strong API design and architecture, good programming practices followed through projects.
Key Activities:
1. Client meetings to clarify requirements.
2. UML design, database architecture design.
3. Php, Yii , Codeignitor, HTML5, CSS, mySQL, wordpress and bootstrap used to developed several web based solutions.
08/2012 - 04/2013 Software Developer - Part Time Crane Certification | Brisbane, Queensland
Crane Certification is a Brisbane based business providing services to the coal and mining industry. Hassan developed the iOS Apps. to provide daily reports, time sheets uploaded through the apps to be visible online. He also contributed in the development of jobcard-online.com.
Key Activities:
1. iOS Apps built in objective-C.
2. Websites built in php , mySQL , HTML5 and CSS. 
3. Use of Coredata,  JSON, design layouts for ipad and iphone , location services for several iOS applications.
4. Updating code repository and documentation.
05/2010 - 06/2010 Senior iOS Developer Optini LLC | Wah Canntt, Punjab, Pakistan
Working as our team lead for iOS development, hassan worked on iOS App  Covu . It is an upcoming social app that has so much to offer then any app in the market. 
Technologies: web services, JSON, CoreData, mesaSQLite, SourceTree, location services, multithreading, blocks.
Key Activities: 
1. iOS app development in objective-C.
2. Assigning tasks to team and co-ordinating daily development goals.
3. Code restructuring and joining branched devs in master on SVN version control.

10/2010 - 05/2012 Software Engineer Vertical Systems Inc. | Islamabad, Punjab, Pakistan
Based in Silicon Valley, USA with their Pakistan based team , V.S.I. built several Apps for hospitality industry and clients such as Hyatt, Hilton and 4seasons to name a few. Hassan lead the team for mac development.
Key Activities:
1. iOS and Mac Apps developed in Objective-C, Bash script and applescript.
2. Developing Apps for clients in iPhone, iPod and iPad as iOS Developer.
3. Developed Apps using keystore, web-services, CoraData, photo uploading, form uploading, pdf generation, and location services.
4. Paypal integration, Authorize.net integration for online payments.
5. CUPS, Login Daemon and LoginHooks to log and charge for prints and time the PC is used for.
08/2010 - 09/2010 iOS Internship SWAM Technologies | Islamabad, Punjab, Pakistan While working at SWAM, my responsibilities included learning the iOS platform, MacOSX and building apps. Within the internship, deliverables for smaller projects were given and checked thoroughly. A calculator and first Facebook App for iPad were among the project that I worked on. 
12/2009 - 07/2010 Assistant Network Administrator ABACUS TRANSCRIPTIONS PTY. LTD. | Lahore, Punjab, Pakistan
Abacus is a Medical Transcriptions storage and document generation service provider for medical practitioners. Hassan worked to maintain and backup the 3 servers (windows 2000 with Microsoft SQL 2000) on daily basis.
Key Activities:
1. Writing scripts to generate,copy and delete files on server. 
2. Maintenance and Backup of Database: To maintain and backup database of the company. Also, to manage all network on servers.
3. Installation and setup of Network: To install windows client and server side every time a virus threat affects the complete network and maintain user rights by restricting certain users given the IP addresses. Also, to install and keep the software's updated as per requirement of clients.
4. Report checking of Data: Check all the three sources of voice servers and check if the data is consistent with the database and rectify if needed.
07/2009 - 11/2009 Junior Software Engineer Big B Group Pty Ltd | Lahore, Punjab, Pakistan
Big B Group is a Lahore based company providing telecom services to wateen and other overseas companies. Hassan's responsibility was to develop and add the new products and services to our website and also provide software development services to our clients.
Technologies: HTML, CSS, php and javascript.
Key Activities:
1. web development for new website portal.
2. update and bug fixes for the current client websites.
10/2017 - Current Back End Developer Hutsix | Alice Springs, Northern Territory

Working as a back end developer in an outback business running for over 10 years. Our company though small, takes pride in providing quality softwares for several corporate clients like CRANAplus, NT Government and DKA Solar. My responsibilities include:

1. Creating high quality software and adding features to the current ones.

2. Developed and managed features in a CRM built of on symfony.

3. Performance and data optimisation, code refactoring.

4. Implementing approved web design.

5. Architect, design and develop php web based applications and API.

Hobbies
Book reading, code challenges, Cricket, Rugby League, Pool, Tennis, Table Tennis, Squash.