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Professional Summary


Bilingual Network Engineer with a network planning and implementation background. Confident and knowledgeable in multimedia systems and encryption devices. Well-versed in creating support and training documentation.

Successful marketing leader with proven accomplishments in driving market growth and firm profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder able to motivate personnel to maximize performance.

Skills

● Cisco equipment familiarity

● Security architecture and technologies

● VLAN aggregation

● Networking protocol expertise

● An analytical mind

● An ability to learn new technologies quickly

● Good leadership and management skills

● An ability to follow processes

● Good communication skills – both written and verbal

Work History
Network Engineer 05/2016 to 05/2018
Harry S Truman College Chicago, IL

●   Maintaining and administering computer networks and related

  computing environments including systems software, application,software, hardware, and configurations.

●   Protecting data, software, and hardware by coordinating, planning

and implementing network security measures.

●   Troubleshooting, diagnosing and resolving hardware, software, and

other network and system problems.

●   Installing, configuring and supporting network equipment including

routers, proxy servers, switches, WAN accelerators, DNS and DHCP

Marketing Manager 06/2015 to 02/2016
Hikvision Rizhao , Shan Dong
  • Performed thorough market research and competitive analysis to understand and effectively communicate product value proposition.
  • Retained clients to build brand awareness and generate leads while managing internal and external product marketing campaigns and programs.
Network Technician 01/2014 to 04/2015
Hikvision China
  • Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
Education
Associate of Science: Computer Networking And Telecommunications 2018 Harry STruman College - 1145 W Wilson Ave, Chicago IL 60640
  • Professional development completed in
  • Cisco Networking Academy
  • Graduated with 3.875 GPA
Additional Information

www.linkedin.com/in/shilei-zhao-37/

This resume is created in 7 minutes.
Professional Summary

IT professional with a background in network administration, hardware and software troubleshooting. Able to obtain a security clearance. Dedicated to providing the highest quality of customer service. Seeking to be part of a team of networking engineers.

Skills
  • LAN and WAN
  • System & network configuration
  • Cisco
  • Software installation
  • Troubleshooting
  • Windows (XP, Vista, and Windows 7)
  • Virtual Private Networks (VPNs)
  • Email, HTTP, FTP, DNS
  • IP Addressing
  • IP Phone
  • Wireless Access Point
  • Cisco routers and switches
  • Desktop support
  • Communication Skills
  • Team Work
Work History
Integration Field Technician 08/2019 to 03/2020
Ericsson Rochester , NY
  • Using laptop and specialized software, load software and scripts in order to perform configuration as directed by Remote Integration Center
  • Troubleshoot network connectivity issues between core and cell-site routers and their configuration
  • Provision/Commission LTE & 5G RAN equipment with parameters provided by RF Engineering
  • In-depth analysis and troubleshooting of issues including escalation to senior engineers as required
Remote Network Engineer 05/2019 to 08/2019
Glow Network Inc (Nokia) Richardson, TX
  • Upgrade commissioning file from FL18 to FL19 on market sites
  • Prepared operational reports, including trouble resolution and analysis, project status, equipment and network requirements
  • Created filters in Command Line to automate scripts on several site at one time
  • Troubleshoot site, eliminate alarms, check IPv6 and vlan configuration
  • Provision/Commission LTE & 5G RAN equipment with parameters provided by RF Engineering
LTE Remote RAN Engineer 06/2018 to 11/2018
WorldLink Stafing (Samsung) Dallas, Texas
  • Experience in Lte 4G to 5G technologies. Installing Comm Scripts, Software, Firmware and Migration Scripts on CDU30
  • Conduct FDD/TDD Pre- and Post checks for 4G and 5G notating Pre-existing alarms
  • Configure VLAN, IP-ROUTE ensuring calls are made on all sectors
  • Working experience with LSM GUI tool and understanding of script languages
  • Understanding the concept of networking and how back haul allows eNobeB access
  • Troubleshoot with field tech checking SFP connectivity, fiber optic cables, crossed fibers
  • Transmission Modes, MIMO, Beamforming fundamentals
  • Good understanding of overall Wireless systems with emphasis on PHY, MAC, RLC, RRC, NAS and PDCP layer
Field Tech Airscale Migration 03/2018 to 06/2018
Lemcon Kenilworth, New Jersey
  • De-Commission of ALU 9926 BBU
  • Commissioning and intgation of the Nokia Airscale BBU
  • Perform on-site troubleshooting and collaborate with Network Operation Center
  • Computer savvy and and able to follow a detailed MOP
  • Able to troubleshoot alarms on BTS Manager
  • Strong knowledge in 4G/5G air interface
  • Troubleshoot network connectivity issues between the core and cell-site routers and their configuration
Remote Integration Technician 11/2017 to 03/2018
Glow Network Inc (Nokia) Richardson, TX
  • Proficient using the SAM5620 and BTSM used for Airscale migrations and troubleshooting
  • LTE Metrocell Integration using URSA
  • Resynchronize the current eNodeB MIM database
    configuration with the 5620 SAM and accept the NE configuration
  • Resolve issues with software to upgrade network equipment and correct faults using Command Line Interface (CLI) and GUI
  • Experience with test tools including protocol analyzers, XCAL/QXDM, Wireshark
  • Good understanding on LTE concepts such as Throughput, Latency, Attach, X2 Handover; S1 Handover and Random Access Procedures, RSRP
  • Providing technical assistance and knowledge to other engineers
Telecommunications Technician 11/2016 to 04/2017
UT Southwestern 6303 Forest Park Road Dallas, Tx 75390
  • Set up and maintain devices or equipment that carry communications signals, connect to telephone lines, and access the Internet
  • Testing equipment or testing circuits using various tools such as network diagnostic tools or standard hand tools
  • Performed jack installation, cross-connections, patch panel, measures, cuts and install wire and cable service work
  • Conducted routine maintenance of telecommunications closets throughout network
  • Installed wireless access point
  • Monitored company wide LAN on Campus network
Student 08/2015 to 12/2017
North Lake College Irving, Texas, United States
  • Cisco certified network associate
  • Cisco certified network professional
Network Technician 12/2014 to 08/2015
T-Mobile 7668 Warren Pkwy, Ste 100 Frisco, TX 75034
  • Basic configuration of routers and switches in Labs
  • Monitors network performance and take proactive corrective action to insure maximum network availability
  • Make outgoing calls to Field Tech and Telecom vendors to discuss cell tower efficiency
  • Verify network alarms with resolve, and other software to test network problems.
  • Troubleshoot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls
  • Communicated with vendors to resolve network outages and periods of reduced performance
Team Leader 02/1995 to 12/2012
United States Army Grand Prairie, Tx
  • Mentored subordinates in career decisions and in becoming of a junior non commission officer
  • Troubleshoot operational functions to insure productivity and optimize quality
  • Led fire team during infantry dismounted battle drills and situational training exercises
  • Computer Networking, Establishing links with computer equipment in remote area
  • Installed Ethernet cables
Education
Associate of Applied Science North Lake College - 5001 North Macarthur Blvd. Irving, Tx 75038
  • Coursework in Cisco Certified Network Associate
  • OSI and TCP/IP models, LAN/WAN, Telnet, SSH, Subnetting, VLAN's, DHCP, RIPv2, EIGRP, OSPF, IPv4, IPv6, NAT/PAT, STP, etc
This resume is created in 7 minutes.
Summary

Dedicated and motivated professional in Computer Information Systems Administration with a demonstrated work history in Network Administration, Network Security and Technical Support.

Skilled in Routing and Switching, Microsoft Server 2012/2016, Microsoft Exchange, Skype For Business, Active Directory, DNS, DHCP, Network Security, Linux/Unix, EtherNet/IP, Computer Hardware, Troubleshooting and Customer Experience.

Areas of Expertise
  • IT and Computer Systems Support 
  • Active Directory
  • Windows Systems Management
  • Exceptional troubleshooter
  • Cisco Networking – Routing and Switching 
  • Network Security
  • Storage management
  • Disaster recovery environments
  • Wireless Networks
  • Local Area Networks
  • Network configuration and support
  • Linux and Unix Administration
  • System and Software Installation
  • Enterprise, Cloud and Server Virtualization
  • High Availability Networks
  • Excellent Customer Service Skills
Education
NSE 4 - Network Security Professional 2019 Fortinet
Computer Information Systems Administration 2017 British Columbia Institute of Technology Burnaby, BC, Canada Diploma
CCNA – Routing and Switching 2016 Cisco Certificate
Communications Systems Installation and Repair Technology 2014 Jones-NCTI Technical School Online Certificate
Graphic Design 2004 Pacific Design Academy Victoria, BC, Canada Diploma
Jazz Musicianship 2002 Vancouver Island University Nanaimo, BC, Canada Diploma
High School Education 2000 Brooks Secondary Powell River, BC, Canada High School Diploma
Experience
Information Technology Service Desk Technician 09/2019 to Current City Of Vancouver Vancouver, BC
  • Answering incoming phone calls and e-mails
  • Recording key client contact information and verifying against client record databases
  • Determining the nature of requests through active listening, asking probing questions, using multiple computer applications to determine clients needs
  • Ensuring accurate information is collected, performing troubleshooting steps and working towards first level resolution
  • Providing assistance and advice and informal training to clients regarding various functions, applications, computer systems, telecommunications and the operation of equipment
  • Resolving an array of technical problems, remotely diagnosing and resolving with applying patches, executing scripts or technical fixes
  • Identifying impact and urgency to determine priority of requests and when service outages have occurred assign to appropriate technical support group including external service providers
  • Concurrently use multiple telephone and computer systems and reference resources to handle requests, research answers and log all requests for service
  • Provide support for staff on phones for; late or absence coverage, phone and e-mail overflow support, high priority service outage announcements
Techinical Support Engineer 01/2019 to Current Fortinet Burnaby, BC
  • Providing direct technical web and telephone support
  • Analysis and technical investigation involving Fortinet products such as FortiClients and FortiClient Enterprise Management System
  • Providing assistance in configuring, diagnosing and troubleshooting IPSec/SSL VPN connections, product installation and deployments, endpoint management and other unified threat management features including web filtering, application firewall and antivirus
  • Collecting information and data to ensure that reported issues are well understood
  • Reproducing customer environments on lab equipment in order to isolate and solve any potential issues.  
  • Providing customer education on Fortinet products where needed
  • Following up on technical cases including proper escalation and management of the case until case closure
  • Consulting technical documentation, bulletins and release notes for known problems
  • Reporting any issues or bugs to programmers/QA Engineers
  • Making recommendations on possible alternative solutions or workaround
Systems Administrator 08/2018 to 01/2019 Sheraton Wall Centre Vancouver, BC
  • Managing information technology and computer systems
  • Designing, developing, implementing and coordinating systems, policies and procedures
  • Administering internal Active Directory
  • Setting up and managing VPN connections and policies
  • Ensuring security of data, network access and backup systems
  • Purchasing equipment and workstation setup
  • Troubleshooting technical problems
  • Fully supporting, configuring, maintaining and upgrading corporate networks and in house servers
  • Installing and integrating new server hardware and applications
  • Keeping an eye out for needed system/software updates
  • Supporting and administering third-party applications
  • Monitoring network performance (availability, utilization, throughput and latency) and test for weaknesses
  • Setting up user accounts, permissions and passwords
  • Resolving network/computer problems reported by internal employees
  • Defining and deploying network policies and procedures
Network Technician 02/2017 to 08/2018 Telus Communications Vancouver, BC
  • Analyzing trouble reports for network services by accessing various databases and switches to ensure service information is correct
  • Perform trouble-shooting for system failures and identify bottlenecks to ensure long term efficiency and optimization of various networks
  • Inspect WAN and LAN infrastructures that consist of equipment from various vendors such as Cisco, Juniper, One Access and Alcatel and fix any minor or major problems/bugs
  • Test and configure hardware, software, firmware, product change upgrades and commissioning of network services. 
  • Provide technical support to IT professionals through various channels of communication
Field Support - Technical Service Delivery 12/2008 to 06/2017 Shaw Communications Vancouver, BC
  • Providing assistance to our field technicians with activating equipment, making changes to accounts and using proprietary software.
  • Troubleshooting networked equipment and RF signal with technicians and customers.
  • Dispatch duties such, actioning and bridging important communication between departments 
Call Center Representative 03/2008 to 11/2008 Health Insurance BC Victoria, BC
  • Assisting clients with billing questions, address changes, and sending out necessary documents and applications for their needs
  • Educating people on Health Insurance B.C. and B.C. care cards and what they cover
  • Perform excellent customer service for those with strong language barriers
This resume is created in 7 minutes.
Qualifications
2009 Bachelors: Computer Engineering National University of Computer And Emerging Sciences | | Lahore, Punjab, Pakistan

Major in Software Development

2012 Academic Certificate: Business Analysis INTERNATIONAL INSTITUTE OF BUSINESS ANALYSIS | | Brisbane, Queensland, Australia
2012 Academic Certificate: Business Analysis INTERNATIONAL INSTITUTE OF BUSINESS ANALYSIS | | Brisbane, Queensland, Australia
2009 Bachelors: Computer Engineering National University of Computer And Emerging Sciences | | Lahore, Pakistan 76% Result, Major: Software Development
Key Skills
  • More then 5 years of creating effective Learning Management systems using Moodle / Drupal and Custom PHP.
  • Over 5 years of creating custom Student Management System and managing SMS.(custom and Axcelerate) 
  • Proficient in Assessment management (in-house servers/AWS)
  • Proficient in agile development technologies i.e. git, deployer and more.
  • Proficient in using AVETMISS reporting, USI integration using API and website.
  • 5 years of experience providing technical support.
  • Over a years experience is using Computer Asset Tracking System.
  • 5 years using different OS i.e. Windows, MacOS and Linux.
  • 4 years of website development experience and 4 years of mobile development experience.
  • High aptitude for problem solving.
  • Ability to work with minimum supervision.
Experience
03/2016 - 02/2017 Software Engineer - Contractor Ask 4 Finance | Brisbane, Queensland
Ask4finance is a finance brokerage that provides loans for cars,loans,boats, homes and camper trailers. Hassan provides services as a web developer and IT specialist for the current wordpress websites,CMS and finance management system.
Technologies: PHP, Yii framework, PDO, javascript, mySQL, HTML5, Bootstrap and CSS.
Key Activities:
1. Website Development and maintenance.
2. Development and Integration of new modules.
3. Providing solutions for IT related issues.
05/2013 - 02/2016 Software Engineer - Full Time Electro IT Solutions Pty Ltd | Upper Mount Gravatt, Queensland
Electro IT Solutions, although a new startup focuses on online learning and web based solutions. Hassan's role is to get the clients requirements and then develop the software while leading a team of 5 members. 
Technologies: Yii , Drupal, HTML5, Wordpress, CSS, JavaScript, CoreData, JSON
Strengths: Strong API design and architecture, good programming practices followed through projects.
Key Activities:
1. Client meetings to clarify requirements.
2. UML design, database architecture design.
3. Php, Yii , Codeignitor, HTML5, CSS, mySQL, wordpress and bootstrap used to developed several web based solutions.
08/2012 - 04/2013 Software Developer - Part Time Crane Certification | Brisbane, Queensland
Crane Certification is a Brisbane based business providing services to the coal and mining industry. Hassan developed the iOS Apps. to provide daily reports, time sheets uploaded through the apps to be visible online. He also contributed in the development of jobcard-online.com.
Key Activities:
1. iOS Apps built in objective-C.
2. Websites built in php , mySQL , HTML5 and CSS. 
3. Use of Coredata,  JSON, design layouts for ipad and iphone , location services for several iOS applications.
4. Updating code repository and documentation.
05/2010 - 06/2010 Senior iOS Developer Optini LLC | Wah Canntt, Punjab, Pakistan
Working as our team lead for iOS development, hassan worked on iOS App  Covu . It is an upcoming social app that has so much to offer then any app in the market. 
Technologies: web services, JSON, CoreData, mesaSQLite, SourceTree, location services, multithreading, blocks.
Key Activities: 
1. iOS app development in objective-C.
2. Assigning tasks to team and co-ordinating daily development goals.
3. Code restructuring and joining branched devs in master on SVN version control.

10/2010 - 05/2012 Software Engineer Vertical Systems Inc. | Islamabad, Punjab, Pakistan
Based in Silicon Valley, USA with their Pakistan based team , V.S.I. built several Apps for hospitality industry and clients such as Hyatt, Hilton and 4seasons to name a few. Hassan lead the team for mac development.
Key Activities:
1. iOS and Mac Apps developed in Objective-C, Bash script and applescript.
2. Developing Apps for clients in iPhone, iPod and iPad as iOS Developer.
3. Developed Apps using keystore, web-services, CoraData, photo uploading, form uploading, pdf generation, and location services.
4. Paypal integration, Authorize.net integration for online payments.
5. CUPS, Login Daemon and LoginHooks to log and charge for prints and time the PC is used for.
08/2010 - 09/2010 iOS Internship SWAM Technologies | Islamabad, Punjab, Pakistan While working at SWAM, my responsibilities included learning the iOS platform, MacOSX and building apps. Within the internship, deliverables for smaller projects were given and checked thoroughly. A calculator and first Facebook App for iPad were among the project that I worked on. 
12/2009 - 07/2010 Assistant Network Administrator ABACUS TRANSCRIPTIONS PTY. LTD. | Lahore, Punjab, Pakistan
Abacus is a Medical Transcriptions storage and document generation service provider for medical practitioners. Hassan worked to maintain and backup the 3 servers (windows 2000 with Microsoft SQL 2000) on daily basis.
Key Activities:
1. Writing scripts to generate,copy and delete files on server. 
2. Maintenance and Backup of Database: To maintain and backup database of the company. Also, to manage all network on servers.
3. Installation and setup of Network: To install windows client and server side every time a virus threat affects the complete network and maintain user rights by restricting certain users given the IP addresses. Also, to install and keep the software's updated as per requirement of clients.
4. Report checking of Data: Check all the three sources of voice servers and check if the data is consistent with the database and rectify if needed.
07/2009 - 11/2009 Junior Software Engineer Big B Group Pty Ltd | Lahore, Punjab, Pakistan
Big B Group is a Lahore based company providing telecom services to wateen and other overseas companies. Hassan's responsibility was to develop and add the new products and services to our website and also provide software development services to our clients.
Technologies: HTML, CSS, php and javascript.
Key Activities:
1. web development for new website portal.
2. update and bug fixes for the current client websites.
10/2017 - Current Back End Developer Hutsix | Alice Springs, Northern Territory

Working as a back end developer in an outback business running for over 10 years. Our company though small, takes pride in providing quality softwares for several corporate clients like CRANAplus, NT Government and DKA Solar. My responsibilities include:

1. Creating high quality software and adding features to the current ones.

2. Developed and managed features in a CRM built of on symfony.

3. Performance and data optimisation, code refactoring.

4. Implementing approved web design.

5. Architect, design and develop php web based applications and API.

Hobbies
Book reading, code challenges, Cricket, Rugby League, Pool, Tennis, Table Tennis, Squash.
This resume is created in 7 minutes.
Summary
My IT career has spanned from IBM AS/400 to PC/desktop support to server administration to networking.
Highlights
  • A+ and Network+ Certified
  • Active Directory 2003
  • Cisco CCNA (expired)
  • VPN Tunnels
  • F5 and Netscaler Load Balancers
  • Windows 2K,2003Server
  • Cisco Routers, Switches, Firewalls
  • Managed DNS, DHCP
  • Cisco WCS & Cisco1131a/b/g Cisco Prime Wireless Mgmt
Accomplishments
  • Certifications: Network+, A+ , Windows NT Workstation and Server 4.0.
  • CCNA (expired)
Experience
Network Administrator 07/2013 to Current West
  • My duties include network troubleshooting for routing, switching, firewalls, vpn and load balancers.
  • West is a global company with a very large network.West provides voice and conference services for many clients.
  • Managing firewall access-lists and NAT is one of my routine tasks.
  • I am familiar with doing packet captures on Cisco firewalls.
  • Working a lot with BGP mostly, EIGRP and OSPF routing protocols.
  • Tracing the network for possible routing issues is also part of my duties.
  • I also implement new VIPs on F5 load balancers and manage the pool members and ssl certificates and ssl client profiles.
  • Sometimes implementing firewall rules for F5 self ip to reach pool members in a DMZ is necessary.
  • I have some experience with Cisco Nexus and ACI fabric / leaf topology.
  • Worked with CA Spectrum for SNMP monitoring/ alerting and device configuration captures.
  • Planning changes for routing and switch and firewall configurations and planning the rollback if needed is standard practice.
WAN Technician 06/2011 to 06/2013 Nationwide Nationwide
  • Worked as a WAN Tech at Nationwide Insurance for 2 years through Fastswitch Consulting.
  • I primarily helped with a VPN conversion project they were doing.
  • Helped troubleshoot VPN issues as they arose with the Juniper vpn client.
  • Troubleshoot routing or switching issues for remote sights.
Consultant 10/2010 to 10/2010 GDH Consulting
  • Working with Wachter staff to install new cabling at Kroger and Radio Shack stores in Columbus, Ohio regional area.
Consultant 10/2010 to 10/2010 SmartSource
  • Worked at Abbot Labs to help disassemble old tape library systems.
Technical Specialist 08/2010 to 09/2010 AnuResources
  • 8/1/10-9/30/10 Worked at Chase Bank performing server software updates (OS and software.
Network Systems Administrator 05/2007 to 03/2010 McKesson Lancaster, OH
  • My position with Fairfield Medical Center was outsourced to McKesson in 2007.
  • Duties and experiences are listed under Fairfield Medical Center.
Network Systems Administrator 05/2000 to 04/2007 Fairfield Medical Center Lancaster, OH
  • For the last 5 years, I held the position of Network Systems Administrator at Fairfield Medical Center.
  • I implemented Active Directory via the in-place upgrade method, and was responsible for migrating from Exchange 5.5 to Exchange 2003.
  • I also supported Exchange 2007.
  • Managed a Blackberry Enterprise Server.
  • Supported various secure file transfers to and from outside organizations (sftp, ftp over vpn).
  • Managed anti-virus software across the network.
  • Provided installation and maintenance of several Microsoft Windows 2000 and 2003 servers on Intel platform servers.
  • Installed and configured Cisco routers and switches.
  • Also responsible for setting up and troubleshooting VPN connections for off-site locations and back to the hospital.
  • I used Cisco VPN Concentrator 3005 and Cisco ASA with connections to routers configured to do VPN.
  • Configured and deployed wireless access solution throughout the hospital using 802.11b/g/a with Cisco 4400 wireless controllers and WCS server with Cisco 1131 access points.
  • Worked on several projects as a team member completing tasks up to the "go-live" date.
  • Excelled as a software specialist; answered the helpdesk phone, configured desktop computers for end users, analyzed and fixed various software problems as they arose.
PC Technician 09/1994 to 03/2000 Police and Firemen's Pension Fund Columbus, OH
  • My position was as a P.C.
  • Technician working on a Windows NT 4.0 network.
  • The network consisted of 15 servers and 191 workstations.
  • The network backbone was 100mb Fast Ethernet with 3Com 3500 hubs.
  • The network used TCP/IP with DHCP and 2 subnets.
  • I supported Microsoft Office95, 97, 2000, Exchange 5.0 client, Outlook, Internet Explorer, Facsys and Rally (AS/400 emulation).
  • My other duties included configuring pc's for new employees and installing all software necessary to operate on the network and share information.
  • I provided solutions, training and support by answering help desk calls from end users.
  • Troubleshooting pc hardware was a major responsibility of mine along with building PCs.
  • I evaluated software for compatibility with existing network technology.
  • Served as the AS/400 operator.
  • I was responsible for making sure access to the AS/400 was available from the network when the network was installed.
  • My other duties included processing contribution data from cities reporting on disk or tape media, making sure the nightly backup was performed and daily batch job processing.
  • I also performed the Pension Fund's first AS/400 disaster recovery exercise at an I.B.M. site near Detroit, Michigan.
IBM AS/400 Operator 07/1990 to 08/1994 Biglots Columbus, OH
  • Contributed as an AS/400 operator one.
  • My duties included monitoring jobs submitted by users on three I.B.M. AS/400 systems.
  • I processed backups and data restorations when needed.
  • Acquired programming knowledge in J.C.L. and R.P.G. on I.B.M. AS/400 systems.
  • I modified existing programs and wrote new ones, mostly to make operations processing more efficient for all operators.
  • I installed custom software on pc's going out to new stores about to open for business.
  • I was also part of the disaster recovery team.
Customer Service Representative 07/1989 to 06/1990 JC Penny Catalog Columbus, OH
  • Provided service to customers, took orders and resolved problems.
Education
College Preparatory 1987 South High School Columbus, Ohio My course of study was college preparatory and my accumulative G.P.A. was 3.8. Technical: I graduated from the Technical Education Center. My course of study there was computer programming 3.39
Computer Programming 1989 Technical Education Center Columbus, OH Programming languages studied were Pascal, Turbo C, COBOL, Dbase III+, R.P.G. II/III
Skills
 A+, Network+, Active Directory, Group Policy, Anti-virus, AS/400, cabling, Cisco CCNA, Cisco routers and switches and firewalls, NAT, Cisco Nexus 7k, Cisco ASR routers, VRF Routing, Vlans, Trunk ports, F5 and Netscaler Load Balancers, computer programming, DHCP, DNS, FTP, SFTP, TCP/IP, Microsoft Windows 2000, Windows NT 4.0, network troubleshooting, pc hardware, VPN, Traceroute
This resume is created in 7 minutes.
Professional Summary

Dedicated administrative and technical support professional with proven ability to organize, multitask and handle confidential information with tact and diplomacy.  In-depth knowledge and understanding of numerous software packages and operating systems. Reliable and organized team player with excellent judgment,  strong planning skills and good problem-solving abilities.

Skills
  • Troubleshooting
  • Microsoft Office Suite
  • MS Server / Active Directory
  • Website Maintenance
  • Meeting coordination
  • Schedule management
Work History
Administrative Assistant / Permit Technician, 11/2017 to Current
City of Buda Buda, TX
  •  Provide information to members of the public/permit applicants regarding building permit requirements, inspection, and general requirements of the permit process.
  • Process and issue building, electrical, plumbing, mechanical, fire, and other related permits. Calculate fees based on established fee schedules, and monitor approval of plans.
  • Maintain computer files and other manual logs on all building permits and related documents.
Network Administrator / Technical Support Analyst, 08/2006 to 06/2018
Austin-San Antonio Corridor Council San Marcos, TX
  • Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
  • Utilize Microsoft and various other knowledge-bases in order to assist in problem resolution.  Install software, modify and repair hardware and resolve network and system issues.
  • Provide base level IT support to non-technical personnel within the business during and after hours support.
Office Manager, 08/2006 to 12/2017
Austin-San Antonio Corridor Council San Marcos, TX
  • Routinely plan, schedule, coordinate and attend all board, committee meetings and special events by preparing agendas, developing presentations and other written materials; contact speakers, send notices, make appointments, conduct interviews and notify appropriate parties of the time and location.
  • Process database inquiries and utilize spreadsheet and presentation software for multiple deadline-oriented projects, complete expense account documentation and file with accounting.
  • Manage capital purchases, direct vendor relations, generate and maintain equipment tracking records.  Execute customer service skills while working revenue-receiving events.
Helpdesk Representative I, 07/2005 to 08/2006
Lower Colorado River Authority Austin, TX
  • Provided technical support for all aspects of the information systems department, including computer hardware, operating systems, applications and networks.
  • Primary contact for end-user computing service requests reported to the Technology Service desk. Followed up with clients to ensure optimal customer satisfaction.
  • Proactively documented procedures, standards, best practices configurations, settings, installation sequences and back-out instructions for Technology Service desk manual.
Executive Assistant, 07/2004 to 06/2005
Austin-San Antonio Corridor Council San Marcos, TX
  • Created, scheduled and wrote quarterly calendar of workshops and events, distributed to 5,000 businesses and individuals throughout the corridor.
  • Created a more efficient Word database for forms, letters and documents, which decreased production time by 20%.
  • Instituted systems and procedures for general accounting and human resource functions, which brought more consistency and reduced mistakes.
Administrative Specialist, 01/2002 to 01/2004
City of Austin/Water Special Services Austin, TX
  • Extensive international/national travel arrangements including air, hotel and ground; prepare detailed agendas for all business travel.
  • Processed comprehensive expense reports via Excel and approve expenses on behalf of executives. Kept records of invoices and support documents.
  • Prepare PowerPoint presentations, create Excel spreadsheet reports, gather and distribute confidential reports.  Attends meetings, records minutes and distributes meeting notes.
Systems Support Admin Technician B, 01/2000 to 04/2001
City of Austin / Austin Bergstrom International Airport Austin, TX
  • Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
  • Procured, received, documented and tracked inventory of all computer equipment and software licenses.
  • Managed call flow and responded to technical support needs of customers.
Systems Support Admin Technician A, 05/1997 to 01/2000
City of Austin / Austin Bergstrom International Airport Austin, TX
  • Accepted requests for assistance or problem reports from users; obtaining necessary information to adequately describe the request or problem report.
  • Entered information into problem tracking system directly responded to request if within own areas of expertise.  Used ticketing systems to manage and process actions taken.
  • Liaison with users to ensure that requests or problem reports were satisfactorily handled.

This resume is created in 7 minutes.
Summary
Adjunct Instructor offering a wealth of knowledge in the field of Computer Networking.  Trained in the development and implementation of educational technology tools and applications in the classroom.  Inspiring students to pursue academic and personal excellence, I strive to create a challenging and engaging learning environment in which students become proficient networking professionals, focusing on the use of physical equipment and activities to develop required skills.
Skills
  • Experienced IT Instructor
  • Trained to teach multiple IT courses
  • Experienced Online Instructor
  • Experience as Dual-Enrollment instructor
  • Excellent memory for faces and names
  • Committed to cultivating student learning
  • Proficient use of LMS including Canvas, Blackboard, and Moodle
  • Experience with curriculum development and assessment
  • Proficient with Microsoft and Cisco Operating Systems
  • Experienced Network Administrator
  • Excellent written and verbal communication skills
Education and Training
2015
Master of Education: Educational Technology Northern Arizona University Flagstaff, AZ
  • Educational Technology With Distinction
  • 4.0 GPA
2013
Bachelor of Science: Interdisciplinary Studies - Technology Management Northern Arizona University Flagstaff, AZ
  • Interdisciplinary Studies - Technology Management Summa Cum Laude
  • 3.91 GPA
2009
Associate of Applied Science: Computer Networking Technology Yavapai College Prescott, AZ
  • Computer Networking Technology with Honors
  • 3.97 GPA
Certifications in A+, Network+, Security +, MCP, MSCA, CCENT and CCNA
Experience
02/2008 to Current
Cisco Lab Technician / Adjunct Faculty Yavapai College Prescott, AZ
  • 2016-2017, Dual Enrollment Instructor for CNT Program at CVHS
  • 2013-Present, Adjunct Instructor for CNT100, CNT115, CNT122, and CNT123
  • Certified as Cisco Instructor for CCNA courses and IT Essentials
  • 2009, added network management of CNT Department network including workstation installation and support, maintenance of servers, routers, and switches.
  • 2008, Began as lab assistant for CCNA courses
02/2012 to 09/2015
IT Network Consultant Brien Holden Vision Diagnostics, Inc. Prescott, AZ
  • Served as consultant and technician for maintaining and improving network for local offices of Brien Holden Vision Diagnostics.
02/2010 to 02/2012
Network Administrator A and E Reprographics Prescott, AZ
  • Manage the Domain for independent Reprographer - including Active Directory, implementing group policies, software installations, WSUS setup.  Workstation support including maintenance, backup, upgrades, and troubleshooting.
03/2009 to 08/2009
Junior Systems Administrator Yavapai College Prescott, AZ
  • Monitored YC servers using the network management software Application Manager by Manage Engine and assisted with YC website updates
  • Responsible for monitoring network cameras and researching new software for managing cameras
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Summary

Who is Robert Perle? 

After spending 12 years in Aerospace Engineering with M.I.T., (receiving a $ 1.2 Billion grant from the pentagon for the LES program while working on his MS in Applied Math/Computer Science), Robert was recruited, initially as a IT manager and later as a key developer for the first generation Cellular Digital tower (CDPD by Steinbrecher, sold to Tellabs; the “G1” Technology, now advanced and known as G4),.

Following a year building 120 400 seat call centers interlinked with over 100 medium sized data centers for a chain of newspapers, Robert Joined a team of MIT/Harvard students in forming PlanetAll.com (see Wiki planetall.com, considered the first social media site, acquired patents for social media systems and “mathematics of social media”; acquired by Amazon.com where the technology of Robert's  team became better known as “shopping cart” and “Friends of Friends” shopping).

Once with Amazon.com, Robert spent several years as Jeff Bezos' “problem solver”  removing roadblocks from their nation-wide automated fulfillment center build-out, a $500 Million project. Upon completion robert became an integral part of the AWS program development.

After leaving Amazon.com, Robert built a startup called Messaging Everyone Can Access or "MECA" which became the first brand-able instant messenger. Before the invention of Twitter, Robert was re-skinning his text service with brands such as NASCAR messenger, Rolling Stone Magazine messenger, Coca-Cola Messenger, American Idol messenger and other well known brands. Robert spent some personal time building a group of non-profit companies and was later enticed back to the cloud computing world as the CTO of U.S. Operations for Profitbricks.com, a 1&1.com start-up. Robert is currently consulting with a variety of firms, using his business and technical expertise providing customers a right-sized solution driving customer retention.  

Skills
  • Able to direct long range strategy and planning for a wide variety of telecommunications systems.
  • Supports the change management function as it applies to telecom.
  • Directs the operations of voice networks, data networks for call center data centers and cloud center technologies.
  • Designs, implements and maintains effective telecommunication networks which impact multiple markets and business areas within the organization.
  • Manages the implementation of network and telecommunications aspects of projects - voice/data upgrades, telecom HW/SW upgrades and new technology initiatives.
  • Manages teams that are responsible for providing business support for telephony - contact centers and campus support, remote sites and audio/video conference.
  • Establishes financial plan for department and manages to plan.
  • Reviews/approve project plans, application designs and strategy alignment. 
  • Initiates department direction and staff motivation (awarded for "100% staff retention" and "mentor of the year").
  • Determines and manages staffing strategy with PMI skills; planing staff & skills (and skill depth) needed, consultant and contractor selection and management in alignment of the business unit(s).
  • Hires and manages lower level managers; offering training, coaching, mentorship and counseling in managerial techniques.
  • Manages teams implementing strategic, architectural and engineered solutions dependent upon network and telecommunications resources.
  • Manages multiple teams including project managers, engineers, and support that provide troubleshooting incidents and resolving root cause issues to drive problem resolution.
Experience
07/2017 to Current
OCIO ITMGR Reservist Federal Emergency Management Agency Washington DC, MA
  • Trained for deployment supporting State Local Territorial and Tribal requests of federal government.
  • Completed 14 Lydia independent training programs to date
  • Currently on deployment alert
09/2015 to Current
Sr. VP and evangelist of consulting for cloud computing TRC Consulting LLC Wilmington, MA
  • Improve client cloud acquisition accuracy by reducing adoption time, reducing or improving cost vs. benefit equation,
  • Manage developers in cloud development utilizing such tools as SOAP, Python/Django C other, Linux Kernel or other highly specialized work as needed.
  • Hire, train and manage development staffs of variable sizes on a global basis.
  • RESULT: major client acquisition and retention.
08/2011 to 08/2015
CTO of US Operations Profitbricks.com Cambridge Berlin, Germany, MA
  • Increased reliability quotient by 19% .
  • Reduced data center operations cost 1.4%
  • Renegotiated hardware contract reducing overhead by 7%.
  • Management of US based on development, support and technical pre/post sales groups.
  • RESULT: Launched successful new AWS competitor in the US.
12/2007 to 12/2011
Chief Technology Officer managing 6 non-profit internal companies Integrated Fundraising & Marketing Solutions, Inc IFMS Somerville, MA
  • Reduced operations cost by 38% by streamlining technology designed and built 4 call centers and supporting data centers plus "work at home", "follow the clock" and predictive dialing time reduction, all below budget in record time.
  • Built low cost support for 120 globally known non-profit agencies.
  • RESULT: Acquired over 100 new non-profit clients in first 18 months.
12/2004 to 12/2007
Chief Technology Officer M.E.C.A Message Everyone Can Access Communications Reading, CA
  • Drove technology advances in "skinning" increased contract minimums growth from $35,000 to $400,000 within 1 year.
  • Designed patented skinning which allowed partnerships with Coca-Cola, NASCAR, American Idol, Rolling Stone Magazine and others.
  • Created "personal touch" support service increasing revenues by 12.5%.
  • RESULT: Company acquired.
10/1998 to 12/2004
Director of Operations / Sr. Management Global center mitigation advisor Amazon.com Seattle, WA
  • Y2K Project manager for global facilities remote to Seattle, supporting global staff exceeding 1,000 personnel.
  • Team lead of Cloud, Fulfillment and telecommunication facilities. 
  • Initially reported direct to CEO as problem solver for multiple projects.
  • RESULT: Amazon.com, what else can I say!
11/1994 to 10/1998
Network Administrator Steinbrecher (Tellabs wireless Division) Burlington, MA
  • Multi-responsibility of Network, security, datacenter infrastructure stability and CDPD product development LDAP.
  • Company acquired by Tellabs (Renamed Tellabs Wireless Division)
  • RESULT: Global Usage of the Generation 4 ("G4") digital technology.
09/1982 to 11/1994
Associate Staff Engineer Massachusetts Institute of Technology at Lincoln Lab Lexington, MA
  • Top Secret clearance for 12 years
  • Pentagon analysis team lead resulting in $1.2 Billion in funding for satellite program
Education and Training
MBA: Economics / Logistics
Class enrollment underway 
Economics / Logistics
Master of Science: Applied Mathematics Massachusetts Institute of Technology Cambridge, MA, USA
Bachelor of Science: Engineering Northeastern University Boston, MA
Activities and Honors
  • Award for 100% staff retention with responsibilities greater than 1,000 employees.
  • Award for 100% staff retention with responsibilities in greater than 10 countries and/or 26 states
  • Awarded Mentor of the Year
  • Lean Six Sigma, Agile, Scrum, Waterfall, Certified ECNE
  • Lynda.com studies 20 hours weekly while not deployed