Network Analyst resume examples

• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Created flowcharts, diagrams and other documentation.
• Demonstrated professionalism and courtesy with customers at all times.

• Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Documented all server and network problems and other unusual events in detail.
• Upgraded and expanded network systems and their components.  Complete rebuild of wireless network, replaced 6 Meraki wireless devices with Aruba Networks devices.
• Maintained and administered computer networks and environments, including computer hardware, software and applications.
• Tasked to perform complete overhaul of user management system.  Migrated from Open Directory (Apple) to Active Directory (Microsoft).
• Created several scripts and planned vigorously to seamlessly migrate 7,000 users from Open Directory to Active Directory.
• Worked extensively with vendors to migrate mailboxes from Postfix to Office 365
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.

• Complete 30 company-wide trouble ticket queues daily
• Work remotely supporting 1000+ users
• Resolved customer issues in a clear, courteous and straightforward manner.
• Demonstrated professionalism and courtesy with customers at all times.
• Identified and solved technical issues with a variety of diagnostic tools.
• 5 years of technical support experience.
• Engaged users and answered questions on website and in forums.
• Assisted customers with order placing.
• Defined and documented technical best practices.
• Problem solved issues relating to both PC and Apple desktop/laptops and various mobile devices.

• Implemented and maintained firewalls, series switches and security appliances.
• Reviewed logs for all networking devices for unresolved abnormalities and problems.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Documented all server and network problems and other unusual events in detail.
• Upgraded and expanded network systems and their components.
• Built server systems and installed into racks.
• Maintained and routinely worked with various remote sites to resolve failover issues. 
• Worked with Cisco ASA 5505 firewalls Concentrator's and switches.
• Routinely worked with Verizon to implement new MPLS implementations across multiple remote sites.
• Implemented Fog Project imaging solution.  Maintained, created Microsoft Windows 7 images and deployed images to various PC's

• Extensively created, preserved and renewed documentation for technical users and end users.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Documented all server and network problems and other unusual events in detail.
• Completed remote repairs involving software solutions and hardware repairs.
• Incorporated feedback and recommendations from other staff members when modifying software.
• Resolved on average 25 technical support inquiries per day.
• Set up and configured hardware and software on company equipment.
• Trained both internal and off-site users in repairing and resolving recurring issues.
• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
• Ordered necessary supplies and parts to repair malfunctioning hardware.
• Accurately documented and resolved technical issues using Kaseya.

• Supported multiple users ranging from desktop support issues to network & server issues.
• Facilitated the use of LabTech to remotely problem solve client issues.
• Managed ESET server for hundreds of users.
• Managed AppAssure and Datto (Backup) for multiple clients. Replicated onsite servers to multiple offsite servers .
• Problem solved issues with SonicWALL network appliances.
• Identified, researched and resolved technical problems.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Completed remote repairs involving software solutions and hardware repairs.
• Incorporated feedback and recommendations from other staff members when modifying software.
• Effectively managed a high-volume of inbound and outbound customer calls.
• Documented all server and network problems and other unusual events in detail.
• Designed and implemented networks in collaboration with lead engineers.
• Built server systems and installed into racks.

• Facilitated a Cisco ASA 5510 to create VPN's to clients and add IP's to access list.
• Created & managed 5 VMware ESXI virtual hosts.
• Setup and controlled monitor system (What's up Gold).
• Problem solved VPN issues between client's and Passport Health Communications.
• Maintained 9 terminal servers using Coyote load balancers.
• Setup FTP connections using FTP server.
• Desktop support/Help Desk duties.
• Worked with Check Point firewall.
• Used Cisco VPN Concentrator 3000 to create VPN's
• Imaged new PC's, using Dell Kace.
• Visually inspected APC temperature sensors to maintain health of servers and network devices.
• Reviewed logs for all networking devices for unresolved abnormalities and problems.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Documented all server and network problems and other unusual events in detail.
• Built server systems and installed into racks.

• Maintained 2 Dell Microsoft 2008 servers, daily tape backups using Microsoft backup.
• Re-wired server room/closet.
• Use Server Administrator (Dell utility) to check for failing hard-drives and replace faulty SCSI hard-drives when necessary.
• Maintained approximately 25 network printers. Replacement of kits, feed rollers, and broken sensors.
• Used SMS to deploy images.
• Used Active-directory to reset roaming profiles, reset passwords, reset home directory security, and profile security. 
• Maintained approximately 151 Dell GX280, 49 Dell Optiplex 740 computers, replace motherboards, CD Rom drives, RAM, CMOS batteries, Power Supplies, Video cards, NIC cards, SATA Hard-drives and IDE Floppy drives.
• Facilitated the use of a Ghost server to push out multiple images.
• Communicated with vendors to resolve network outages and periods of reduced performance.
• Restored data, operating systems, files, documents and drivers.
• Resolved 15 on average technical support inquiries per day.

Met objectives consistently, protecting critical resources, personnel and sensitive information valued over $1.2M while staying under budget for over 6 quarters

Effectively operated security hardware and software as well as biometric software and equipment for security access verification which increased work flow proficiency

Led a team of 10 full-time employees, responsible for installation, configuration and troubleshooting Cisco Catalyst and Nexus switches. Our team provided secured/non-secured internet, video conferencing, and voice over internet protocol (VoIP) capabilities to customers both stateside and abroad

Routinely resolve issues identified by SolarWinds network monitoring tools, and trouble tickets generated by (BMC Remedy) intuitive management software.  Worked with Cisco routers, Cisco Call Manager and VoIP phones, General Dynamics encryption devices, as well as Private Branch Exchange (PBX) software 

System analyst for the local area network. Reconfigured systems and updated users authorities. Provided Active Directory, DNS, Microsoft Exchange, and DHCP services for over 150 computers locally. Coordinates and installs routers (Cisco) services including knowledge of various protocols (EIGRP, OSPF, Router Rip, PPP, TCP/IP, FTP, TFTP, and TELNET).

Maintaining a reliable local area network infrastructure and providing secured/unsecured internet, video conferencing and voice over internet protocol (VoIP) capability to and from the United States during a 24hrs operation, 365 days a year. Provided the Network Operation Center with critical communication that resulted in hundreds of lives being saved as well as thousands of dollars retained on the company books.  

Determines methods of the network synchronization and maintains Synchronized Distribution Systems to meet national, international, and military standards