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Self-motivated professional with 6+ years of experience in the United States Army in Information Technology Management and Computer Systems Hardware and Tactical communications. Network Analyst for Windstream Telecommunications Elite Network Operation Center (NOC), working in a fast paced, high volume position.
Cisco Certified Network Associate (CCNA) (2015)* Security+ (2014) * Network+ (2015) * A+ (2015) * ITILv3 Foundation (2014) * Healthcare IT
Network Analyst for Windstream Elite customers infrastructure; analyzing, testing, isolating, and repairing network and communication related service troubles. This position involved network connectivity troubleshooting, data/ or facility issues, and knowledge of routing protocols- EIGRP, MPLS, and BGP. SolarWinds experience with monitoring and tracking device issues.
Utilize Remedy ticketing system to track and document customer troubleshooting and communication Interface via phone, chat, email, and trouble ticketing systems (On Demand email, text, Web Portal Updates). Consolidated multiple ticketing systems, improving communication and ticket turnover rate by 7%
Interface with other Local Exchange Carriers, Inter-exchange carriers, ISP's, and Vendors. Able to interface in a polite, clear manner providing customers with a white glove level of support and professionalism.
Met objectives consistently, protecting critical resources, personnel and sensitive information valued over $1.2M while staying under budget for over 6 quarters
Effectively operated security hardware and software as well as biometric software and equipment for security access verification which increased work flow proficiency
Led a team of 10 full-time employees, responsible for installation, configuration and troubleshooting Cisco Catalyst and Nexus switches. Our team provided secured/non-secured internet, video conferencing, and voice over internet protocol (VoIP) capabilities to customers both stateside and abroad
Routinely resolve issues identified by SolarWinds network monitoring tools, and trouble tickets generated by (BMC Remedy) intuitive management software. Worked with Cisco routers, Cisco Call Manager and VoIP phones, General Dynamics encryption devices, as well as Private Branch Exchange (PBX) software
System analyst for the local area network. Reconfigured systems and updated users authorities. Provided Active Directory, DNS, Microsoft Exchange, and DHCP services for over 150 computers locally. Coordinates and installs routers (Cisco) services including knowledge of various protocols (EIGRP, OSPF, Router Rip, PPP, TCP/IP, FTP, TFTP, and TELNET).
Maintaining a reliable local area network infrastructure and providing secured/unsecured internet, video conferencing and voice over internet protocol (VoIP) capability to and from the United States during a 24hrs operation, 365 days a year. Provided the Network Operation Center with critical communication that resulted in hundreds of lives being saved as well as thousands of dollars retained on the company books.
Determines methods of the network synchronization and maintains Synchronized Distribution Systems to meet national, international, and military standards
Magna Cum Laude [3.8] GPA
Team Building, Decision Making and Problem Solving course
A+, Network+, Security+, Cisco CCNA, Windows server 2008 Active Directory 1 & 2, Windows Server 2008 Network Infrastructure, Hyper-V & VMware Virtualization, Linux+, SQL Admin
Certified Information Systems Analyst, Institute for the Certification of Computing Professionals
President's Award; Achieving a perfect 4.0 academic grade point average during Fall 2016
Successfully integrated and operated the Army's first Joint Network Node (JNN) tactical and mobile equipment overseas which resulted in hundreds of end users with critical communication capability