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Summary
Experienced professional with strong leadership and business skills. Proven leader who is successful in building and motivating dynamic cross functional teams to achieve business goals. Architectural visionary who creates innovative solutions that enable game-changing outcomes. Results driven style focused on community enrichment and company growth.
Highlights
  • Industry/Vertical Expertise
  • Cross-functional team leadership/management
  • Compelling leadership skills
  • Strategic Thinker
  • Established track record of exceptional results
  • Fortune 100 company experience
  • Staff development/training
  • Goal-oriented
  • Self-motivated
  • Adaptability
  • Great communication skills
  • Recipient Cisco Chairman's Club Award (Top 1%) 
  • Recipient Cisco Manager Excellence Award (Top 1%)
Accomplishments
Leadership
  • Direct and cross functional leadership experience at operation and region level.
  • Established relationships with CXO/VPs within IT and Lines of Business (LoBs) to improved business agility.
  • Key contributing member to US Central Area and Midwest Operation Leadership team.
  • Served as leader of Central Area Collaboration Analysis team.  
 
Business Development
  • Built "Envisioning" methodology that maps an organizations Digital Strategy from vision to execution.​
  • Developed business solutions to enable Digital Transformation in Retail, Manufacturing/Industrial, Healthcare and Transportation.
  • Created "Customer Experience" vision and architecture for Retail, Field Service and Institutions/Venues. 
  • Design technology adoption strategies for disruptive technologies such as the Internet of Things (IoT), Cloud and SDN.
  • Developed key partnerships with Cisco Partners and Ecosystem Partners resulting in new solutions and cloud services.
 
Staff Development
  • Launched program to reduce Level 1 design/support assistance from US based Engineering team by leveraging global Virtual Engineering teams. 
  • Developed training programs for corporate user community to accelerate adoption of new applications and capabilities.
  • Mentored and coached Architects/Engineers on process and tools resulting in a 6 month decrease in on-boarding time.
  • Built customer training programs tailored to accelerate development of Early-in-Career and Late-in-Career Architects/Engineers.
 
Sales
  • Responsible for $300M Regional and Global Sales portfolio. 
  • Grew sales revenue by $100M (150%) over 4 fiscal years. 
  • Sales goals included components for Product, Software, Cloud, Maintenance, and Professional Services.
  • Direct Sales to customer bases that includes Enterprise and Mid-market global customers.
  • Achieve revenue goal or stretch for 6 consecutive years.
 

 
Awards
  • Named "Cisco Chairman's Club Winner" (Top 1% Performance)
  • Named "Cisco Manager Excellence Winner " (Top 1% Leadership)
Experience
CDW IL Business Architect, Digital Transformation/ IoT 10/2016 to Current
  • Provide vision and consultation on the Internet of Things (IoT) and Digital Transformation to customers across multiple vertical industries.
  • Define Digital Strategy roadmap that maps organization's journey from strategic vision to execution.
  • Develop game-changing Business Outcomes that provide clear and measurable value.
  • Identify Business and IT Capabilities required to support Business Outcomes.
  • Create Future State Architectures that road map the transition needed to support Business Outcomes.
  • Identify Business Impact of outcomes to show business value for our customers.
  • Develop relationships with strategic Ecosystem Partners and non-traditional Partners in Information/Operation Technologies.
CISCO SYSTEMS Chicago, IL Manager, Systems Engineering 06/2010 to 10/2016
  • Managed a $300M Global sales portfolio.
  • Managed regional 12 Architects and Engineers providing pre-sales consulting to customers.
  • Managed sales transactions with a revenue stream of $250M annually in FY2015 with year/year growth of 6-10%.
  • Created sales strategies for Enterprise Networking, Data Center and Collaboration architectures that increased Total Addressable Market (TAM) resulting in revenue growth.
  • Developed relationships with strategic Cisco Partners to increase sales velocity and drive top end growth.
CISCO SYSTEMS Chicago, IL Customer Solutions Architect / Systems Engineer 05/1998 to 05/2010
  • Developed technical and business strategies addressing various areas of technology.
  • Led cross-functional teams to develop outcomes to support customer's Business Initiatives.
  • Provided customers with architectures that aligned Business Initiatives with technology decisions.
  • Assisted customers in identifying areas of cost reduction to improve Business revenue.
  • Designed large scale MPLS architecture for Retail Pharmacy supporting 10,000 locations and 100,000+ devices.
SPIEGEL GROUP Westmont, IL Lead Network Engineer 02/1995 to 06/1998
  • Designed Network infrastructure for large Retail corporation including Data Centers, Distribution Centers, Banking Institution and Headquarters locations.
  • Provided third level support of Network infrastructure, Data Center and Applications performance.
  • Monitored application performance to proactively identify and resolve business impacting issues.
UNIVERSAL NETWORKS Elmhurst, IL Consulting Engineer 04/1994 to 01/1995
JOINT COMMISSION Oakbrook Terrace, IL Network Analyst 08/1992 to 04/1994
ARTHUR ANDERSEN Chicago, IL Network Engineer 06/1988 to 08/1992
Education
Bachelor of Science: ELECTRONIC ENGINEERING TECHNOLOGY DeVry Institute of Technology, Lombard, IL, United States
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Professional Summary
Systems Engineer with over 7 years, providing technical solutions through high-quality service and support. Seeking a position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT team.
Skills
  • Systems analysis
  • Data backup and recovery systems
  • LAN and WAN expertise
  • IPS signature updates
  • FTP servers knowledge
  • VPN configurations
  • Print servers maintenance
  • Superb interpersonal skills
  • Antivirus and spam blocking
  • Experience with OS X Server, Open Directory, Work Group Manager, Server admin
  • Microsoft Exchange (O365 Migrations)
  • Project management
  • Desktop and laptop repair
  • Detail-oriented
  • Microsoft Windows (MS-DOS, Server 2003/08/12, XP, Vista, Windows 7, Windows 8.1, Windows 10)
  • Proficient in Microsoft Office 365 & applications (Word, PowerPoint, Excel, Outlook, Visio)
  • Trained in Net+, Linux+, Cisco (CCNA), Microsoft Server 2003, 2008, 2012
  • Experience with Cisco VPN Concentrators, ASA 5505, PIX Firewall
  • Experience with Check Point Firewall, SonicWALL Firewall, Fortinet, Meraki Firewall
  • Formulate PowerShell Scripts to automate tasks
Work History
System Administrator II 10/2016 to Current
AMEWAS San Diego
  • Maintain a VMware virtual environment including but not limited to; building VM's, architect Hypervisor environment, configure SAS storage setups, problem solve connection issues and performance issues etc.
  • Pricing out network and server appliances and creating budget for IT department.
  • Maintain end user environment, problem solve end user related issues and support engineers with IT related issues.
  • Configure and Maintain PBX phone system.
  • Configure, maintain and monitor Fortinet UTM Firewall.  I consistently keep the Fortinet UTM firewall updated to the latest firmware.  I create access rules, configure VPN ipsec connections, configure 2 factor authentication for client VPN connections, etc. Defend systems against unauthorized access, modification and/or destruction. Monitor network traffic for unusual activity.
  • Train fellow employees in security awareness and procedures.
  • Maintain and develop backup solutions for environment.
Systems Engineer 03/2016 to 10/2016
Kazmarek Technology Solutions San Diego
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Created flowcharts, diagrams and other documentation.
  • Demonstrated professionalism and courtesy with customers at all times.
System Administrator 10/2015 to 03/2016
Pacific College of Oriental Medicine San Diego
  • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Documented all server and network problems and other unusual events in detail.
  • Upgraded and expanded network systems and their components.  Complete rebuild of wireless network, replaced 6 Meraki wireless devices with Aruba Networks devices.
  • Maintained and administered computer networks and environments, including computer hardware, software and applications.
  • Tasked to perform complete overhaul of user management system.  Migrated from Open Directory (Apple) to Active Directory (Microsoft).
  • Created several scripts and planned vigorously to seamlessly migrate 7,000 users from Open Directory to Active Directory.
  • Worked extensively with vendors to migrate mailboxes from Postfix to Office 365
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Remote Help Desk Analyst 05/2015 to 10/2015
JEVS Human Services Philadelphia, PA/San Diego, CA
  • Complete 30 company-wide trouble ticket queues daily
  • Work remotely supporting 1000+ users
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • 5 years of technical support experience.
  • Engaged users and answered questions on website and in forums.
  • Assisted customers with order placing.
  • Defined and documented technical best practices.
  • Problem solved issues relating to both PC and Apple desktop/laptops and various mobile devices.
Network Analyst (Contract) 10/2014 to 05/2015
Triumph Group Berwyn, PA
  • Implemented and maintained firewalls, series switches and security appliances.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Documented all server and network problems and other unusual events in detail.
  • Upgraded and expanded network systems and their components.
  • Built server systems and installed into racks.
  • Maintained and routinely worked with various remote sites to resolve failover issues. 
  • Worked with Cisco ASA 5505 firewalls Concentrator's and switches.
  • Routinely worked with Verizon to implement new MPLS implementations across multiple remote sites.
  • Implemented Fog Project imaging solution.  Maintained, created Microsoft Windows 7 images and deployed images to various PC's
Help Desk Analyst 12/2013 to 10/2014
JEVS Human Services Philadelphia, PA
  • Extensively created, preserved and renewed documentation for technical users and end users.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Documented all server and network problems and other unusual events in detail.
  • Completed remote repairs involving software solutions and hardware repairs.
  • Incorporated feedback and recommendations from other staff members when modifying software.
  • Resolved on average 25 technical support inquiries per day.
  • Set up and configured hardware and software on company equipment.
  • Trained both internal and off-site users in repairing and resolving recurring issues.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Accurately documented and resolved technical issues using Kaseya.
Support Engineer II 10/2012 to 12/2013
Christo IT Harleysville, PA
  • Supported multiple users ranging from desktop support issues to network & server issues.
  • Facilitated the use of LabTech to remotely problem solve client issues.
  • Managed ESET server for hundreds of users.
  • Managed AppAssure and Datto (Backup) for multiple clients. Replicated onsite servers to multiple offsite servers .
  • Problem solved issues with SonicWALL network appliances.
  • Identified, researched and resolved technical problems.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Completed remote repairs involving software solutions and hardware repairs.
  • Incorporated feedback and recommendations from other staff members when modifying software.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Documented all server and network problems and other unusual events in detail.
  • Designed and implemented networks in collaboration with lead engineers.
  • Built server systems and installed into racks.
Network Administrator 05/2010 to 10/2012
Passport Health Communications King of Prussia, PA
  • Facilitated a Cisco ASA 5510 to create VPN's to clients and add IP's to access list.
  • Created & managed 5 VMware ESXI virtual hosts.
  • Setup and controlled monitor system (What's up Gold).
  • Problem solved VPN issues between client's and Passport Health Communications.
  • Maintained 9 terminal servers using Coyote load balancers.
  • Setup FTP connections using FTP server.
  • Desktop support/Help Desk duties.
  • Worked with Check Point firewall.
  • Used Cisco VPN Concentrator 3000 to create VPN's
  • Imaged new PC's, using Dell Kace.
  • Visually inspected APC temperature sensors to maintain health of servers and network devices.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Documented all server and network problems and other unusual events in detail.
  • Built server systems and installed into racks.
Site Information Technology Technician 02/2008 to 05/2010
Anthem Institute Springfield, PA
  • Maintained 2 Dell Microsoft 2008 servers, daily tape backups using Microsoft backup.
  • Re-wired server room/closet.
  • Use Server Administrator (Dell utility) to check for failing hard-drives and replace faulty SCSI hard-drives when necessary.
  • Maintained approximately 25 network printers. Replacement of kits, feed rollers, and broken sensors.
  • Used SMS to deploy images.
  • Used Active-directory to reset roaming profiles, reset passwords, reset home directory security, and profile security. 
  • Maintained approximately 151 Dell GX280, 49 Dell Optiplex 740 computers, replace motherboards, CD Rom drives, RAM, CMOS batteries, Power Supplies, Video cards, NIC cards, SATA Hard-drives and IDE Floppy drives.
  • Facilitated the use of a Ghost server to push out multiple images.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Restored data, operating systems, files, documents and drivers.
  • Resolved 15 on average technical support inquiries per day.
Education
Bachelor of Science: Information Technology—Security 2018 Western Governors University - University in Salt Lake City, Utah
  • Currently attending Western Governors University for Information Technology—Security.

 

Diploma: Computer Networking & Security 2008 Chubb Institute - Springfield, PA
  • Earned Best All around Student Award
  • A+, Server 2003, Net+, Advanced Server, Cisco, Linux
Accomplishments
  • Emerald Award: Received an Emerald award from the Anthem Institute. The Emerald award is meant to recognize an employee for going the extra mile in the way of providing great customer service. Also awarded by Anthem Institute's internal accreditation auditors with their “it takes teamwork” award.
Certifications
  • A+ Certified Received April 2012
  • CIW Web Foundations Associate Certified November 2014
  • Net+ Certified April 2015
  • Project+ Certified January 2016
  • Security+ Certified November 2016
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Professional Summary
[Information Technology] expert, highly skilled in [IT Network Operations]. Hands-on experience with [Cisco, Juniper, Veritas, RedHat Virtualization].
Skills
  • Extensive experience with [tools of trade] Cisco, Juniper, Veritas, HpOverview, Netcool, USM (monitoring system), RedHat, Virtualised Systems, Email
  • Troubleshooting expert with over 30 years experience in network, application and backup support. My role in Telstra also included IT Helpdesk support resolving customer desktop issues
  • Good communication skills
  • Schematic diagram interpretation. 
  • Fiber optics experience. Mainly in resolving network issues. Identifying, testing and replacement of faulty fiber converters
  • Strong mechanical aptitude. I spent 2 years managing both the Clayton and Knox computer sites at Telstra. Involved in computer cabinet and wiring installation and decommissioning. I also have many years experience with operating both metal and wood lathes, milling machines, welding, sheetmetal and stringed instrument manufacture
Work History
April 1985-May 2016 Network Analyst Telstra | Global Operations Centre Clayton
  • Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations. I completed my Electrical Fitters Apprenticeship with the Royal Naval Dockyards in Williamstown VIC where I worked from 1980 to 1985. In April of 1985 I started work with Telecom (Telstra) as a Data Installer. In 1993 I transferred to Telstra Information Technology Group as a Network Analyst involved in network, application and backup support, problem, change and incident management. Experience with Cisco, Juniper, Veritas, RedHat, HpOverview and many other technologies
  • Provided outstanding customer service. Customers include Telstra internal, Westpac, Australian Government, Victorian Education Department, Emergency Alert System, Victoria Police
  • Accurately read, understood, and carried out written instructions. Experience in restarting applications and databases and involvement in change management
  • Attended monthly safety meetings to ensure machine operation safety.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Coordinated and monitored vendor maintenance for large repairs.




Education
1979 GED: Moorabbin TAFE Moorabin
Accomplishments
  • Operation Monitoring
    Watched indicators to make sure machines were working properly. Over 20 years experience in network and application monitoring using HpOverview, USM and Netcool
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Summary

 

Self-motivated professional with 6+ years of experience in the United States Army in Information Technology Management and Computer Systems Hardware and Tactical communications.  Network Analyst for Windstream Telecommunications Elite Network Operation Center (NOC), working in a fast paced, high volume position. 

Technical Skills
  • OPERATING SYSTEMS; Windows XP, Vista, 7, 8; Windows Server 2003R2, 2008, 2012 Active Directory, DHCP/DNS, VMware, Hypervisor
  • NETWORKING; Cisco Routers, Switches and VoIP phones, Adtran router, Voice Gateway-248, Joint Network Node, SNMP, SolarWinds, SIEM
  • Extra job related work experience;  Knowledge of routing protocols- EIGRP, MPLS and BGP.  Network connectivity troubleshooting skills, packet captures and analysis.  Solarwinds monitoring experience. 
  • APPLICATIONS; Microsoft word exchange, excel, office 365; BMC Remedy, Citrix XenApp, Oracle MSS 6.2.1, Cisco Call Manager,  
  • MEDIA; Cat 5e/6, Fiber, T1, T3, fabrication      
  • Extra job related work experience; Installation, configuration and troubleshooting Cisco Catalyst and Nexus switches. 


Technical Certifications

Cisco Certified Network Associate (CCNA) (2015)* Security+ (2014) * Network+ (2015) * A+ (2015) * ITILv3 Foundation (2014) *  Healthcare IT 

Experience
Elite NOC Network Analyst I Jun 2015 to Nov 2015
Apex/Windstream Telecommunications Charlotte, NC

 

Network Analyst for Windstream Elite customers infrastructure; analyzing, testing, isolating, and repairing network and communication related service troubles.   This position involved network connectivity troubleshooting, data/ or facility issues, and knowledge of routing protocols- EIGRP, MPLS, and BGP.  SolarWinds experience with monitoring and tracking device issues. 

Utilize Remedy ticketing system to track and document customer troubleshooting and communication Interface via phone, chat, email, and trouble ticketing systems (On Demand email, text, Web Portal Updates).  Consolidated multiple ticketing systems, improving communication and ticket turnover rate by 7%

Interface with other Local Exchange Carriers, Inter-exchange carriers, ISP's, and Vendors.  Able to interface in a polite, clear manner providing customers with a white glove level of support and professionalism.

 

Physical Security GS-0085 Feb 2011 to Mar 2014
Department fo the Army Fort Stewart, GA

 

Met objectives consistently, protecting critical resources, personnel and sensitive information valued over $1.2M while staying under budget for over 6 quarters

 

Effectively operated security hardware and software as well as biometric software and equipment for security access verification which increased work flow proficiency

 
Joint Network Node Supervisor-Operator Oct 2006 to Oct 2009
U.S. Army Fort Stewart, GA

 

Led a team of 10 full-time employees, responsible for installation, configuration and troubleshooting Cisco Catalyst and Nexus switches. Our team provided secured/non-secured internet, video conferencing, and voice over internet protocol (VoIP) capabilities to customers both stateside and abroad

Completed hundred's of successful missions, resulting in reduced labor costs totaling $70,000 dollars in costly repairs, logistic fees while maintaining a reliable local area network infrastructure  

Routinely resolve issues identified by SolarWinds network monitoring tools, and trouble tickets generated by (BMC Remedy) intuitive management software.  Worked with Cisco routers, Cisco Call Manager and VoIP phones, General Dynamics encryption devices, as well as Private Branch Exchange (PBX) software 


Information System Analyst Oct 2003 to Oct 2006
U.S. Army Fort Stewart, GA

 

System analyst for the local area network. Reconfigured systems and updated users authorities. Provided Active Directory, DNS, Microsoft Exchange, and DHCP services for over 150 computers locally. Coordinates and installs routers (Cisco) services including knowledge of various protocols (EIGRP, OSPF, Router Rip, PPP, TCP/IP, FTP, TFTP, and TELNET).

 

Maintaining a reliable local area network infrastructure and providing secured/unsecured internet, video conferencing and voice over internet protocol (VoIP) capability to and from the United States during a 24hrs operation, 365 days a year. Provided the Network Operation Center with critical communication that resulted in hundreds of lives being saved as well as thousands of dollars retained on the company books.  

 

Determines methods of the network synchronization and maintains Synchronized Distribution Systems to meet national, international, and military standards

 

Education and Training
Bachelor of Science, Computer and Information Systems Security 2017 Limestone College Gaffney, SC

Magna Cum Laude [3.8] GPA

Scholarship Recipient, Growing Resources For Information Technology (GRIT) 2015 Midlands Technical College Columbia, SC
  • Team Building, Decision Making and Problem Solving course

  • A+, Network+, Security+, Cisco CCNA, Windows server 2008 Active Directory 1 & 2, Windows Server 2008 Network Infrastructure, Hyper-V & VMware Virtualization, Linux+, SQL Admin

Associate of Applied Science, Networking Specialist 2014 Savannah Technical College Savannah, GA
U.S. Army Signal School, Information Systems Analyst 2004 Information Technology School Fort Gordon, GA

Certified Information Systems Analyst, Institute for the Certification of Computing Professionals

Awards and Accomplishments

President's Award; Achieving a perfect 4.0 academic grade point average during Fall 2016

 

Successfully integrated and operated the Army's first Joint Network Node (JNN) tactical and mobile equipment overseas which resulted in hundreds of end users with critical communication capability

 

This resume is created in 7 minutes.
Professional Summary

Hard-working, multi-tasking, professional, detail-oriented Network Analyst with DHS/CBP Clarence. Motivated to drive projects from start to finish as part of a dynamic team.

Skills
  • PuTTY
  • CyberArk
  • Xceedium
  • Steel Central
  • Steel Central Portal
  • NetProfiler
  • EIGRP routing
  • LAN and WAN expertise
  • Wireless Access Point
  • Network performance monitoring
  • Network Performance Testing
  • Network troubleshooting
  • Network device monitoring
  • Packet trace analysis
  • Disaster recovery operations
  • TCP/IP
  • Remedy
  • Active Directory
  • Windows 7 /10 OS
  • System upgrades
  • Data backup and recovery systems
  • Agile methodologies
  • Analytical thinker
  • Exceptional communication skills
  • Ability to multitask and successfully manage multiple critical/urgent incidents and requests
Work History
Network Analyst 08/2018 to Current
Total Network INC
  • Monitor network performance and provide network performance statistical reports for both real-time and historical measurements.
  • Manage firewall, network monitoring and server monitoring both on- and off-site.
  • Provide Tier II NOC support for Routers, Trade Partners, VPN (virtual private network) and other network related issues for CBP
  • Create advisory's also known as; CCIR's (Component critical incident reports) to notify the component of major site outages, troubleshoot and follow up with the reports every hour sending notifications per every new update.
  • Work with Verizon Business and AT&T Vendors to resolve high priority outages and circuit issues affecting the DHS Network.
  • Work with other Network operation centers such as CBP, CIS, DHS HQ, TSA, ICE, USSS, U.S COSTGUARD, FEMA, HSDN, etc.
  • Remote into Jump servers using PUTTY to Telnet and SSH into Cisco routers to maintain, manage and investigate the routers supporting all of DHS Network.
  • Create, track, receive and complete service tickets using Remedy.
  • Use the application Spectrum to maintain network connectivity.
  • Triage Level II and Level III trouble tickets.
  • Collaborate with development staff to recreate problems in the test environment.
  • Verify issue resolution on the customer's behalf.
  • Verify with the customer that the issue has been resolved and update the ticketing system.
System Analyst 01/2017 to 08/2018
Qbase Reston, VA
  • Supported over 60,000 agents/users with hardware, connectivity, and application issues.
  • provided telephone, email, and web support for computer systems, which included software, hardware, and telecommunications systems.
  • Managed call flow / email  and responded to technical support needs of customers.
  • Diagnosed problems through discussions with users including but not limited to problem recognition, research, isolation, and resolution steps.
  • Applied diagnostic techniques to identify problems, investigated causes, and recommended solutions.
  • Installed, tested, configured, integrated, troubleshoot, optimized and maintained customer hardware and software to maximize system availability and ensure efficient and effective sharing transmission of information.
  • Documented help desk tickets/resolutions, and provided overall assistance in daily administration. 
  •  Ensuring security compliance by reviewing network permissions and access to systems while providing account maintenance.
  • Troubleshoot and resolved technical problems, escalating to internal partners (Tier II) or external vendors and ensuring closure to issues while meeting or exceeding defined service level expectations.
  • Remain up-to-date on the latest technologies and solutions applicable to CBP.
  • Maintained high departmental standards for quality and productivity metrics.
System Administrator 01/2009 to 01/2016
Rutherfoord, a Marsh & McLennan Agency LLC Company Alexandria, VA
  • Assisted in maintaining and configuring applications for end users in the organization including network resources such as printers, Cisco IP phones, windows user accounts, e-mail system, network mapping etc.
  • Configured local domain network properties including Active directory objects, group policies, printers, and network firewall and web URL filters via IronPort application.
  • Provided guidance assistance, and coordination following up on client questions, problems, or malfunctions of hardware systems installed and maintained by the organization.
  • Responsible for the installation, configuration, maintenance and upgrade of computer hardware/software.
  • Provided remote support, troubleshooting technical, product, and software related issues via remote connections.
  • Answering phone calls/emails using ticketing system for end user.
Education
Bachelor of Science: Information Technology Cyber Security / IT management In progress- 2022 Strayer University - Alexandria, VA
Associate of Science: ASSOCIATE OF SCIENCE - Network Security 2010 Northern Virginia Community College - Annandale, VA
Certifications
  • CompTIA Security + Certified
  • CCNA Routing & Switching Certified
  •  ITIL v3 Foundation in progress 
This resume is created in 7 minutes.
Career Overview

Motivated IT Analyst with 16 years in high-performing technical and customer-service focused roles. Effectively identifies problems using advanced troubleshooting skills. Resourceful and proficient with a robust knowledge of all facets of the IT industry.  Personable team player willing to do what it takes to successfully accomplish any task.

Accomplishments

Accomplished network security hardening using best practices approach all while limiting user downtime.  Updated firewall and other security policies providing seamless and secure online functionality.  

Segmented Kroger Co. stores network (2500+ stores) to provide effective controls to mitigate the next step of a network intrusion and to limit further movement across the network or propagation of a threat.  Reduced congestion, Improve Security, and containing network problems.  Segmented each store using switches, firewalls, and VLANs. 

Business matter expert for Wireless Hand Held devices. In charge of maintaining 2500 Motorola devices to satisfy needs of the business.

Worked extensively with vendors to accomplish goals set by integral projects.

Developed, Tested, Executed, and Published the necessary steps needed to convert existing Cisco Switch VLAN segmentation to conform to PCI Compliance. Coordinated the efforts of 150 Maintenance with 1475 + locations to successfully migrate the physical network cabling from existing layout to new standard.

Work Experience
Network Administrator Dec 2016 to Current
Exhibit Concepts, Inc. Vandalia, OH
  • Upgraded aging Cisco switch infrastructure and configuration to meet company needs.
  • Upgraded the Cisco Wireless LAN Controller and installed Access Points expanding wireless capabilities.
  • Implemented monitoring allowing better viability of company networked assets.
  • Assisted with the implementation Cisco Firesight, ASA, and ISE.
  • Maintained multi platform security policies. 
  • Barracuda Spam Firewall and Web Filter administration. Updated this security layer to better protect against increasingly user facing gateways.
  • Instituted a employee security awareness program using KnowBe4.
  • Restructured Group Policies by creating containers, objects, and policies to better control windows environment.  
  • Exchange 2010 administration using Exchange Management and Powershell Consoles.
  • Utilized, Upgraded, and administered Veeam Backup&Recovery. 
  • Dell SAN Monitoring and Solutions.  Worked with Dell representatives to identify growing needs of company. 
  • ​Worked with Desktop Technician on MAC integration and asset control
  • Assisted with desktop imaging and other desktop related functions when needed.
  • Utilized Veeam Backup&Recovery for 
  • Utilized Veeam Backup&Recovery for 
Deskside Support Tech L2 Oct 2016 to Nov 2016
CompuCom Dayton, OH
  • Level 2 On-site  Deskside Technician for GE Aviation for various technologies.
  • Support and maintain effective relationships with users.
  • Account management and maintenance for various applications and systems.
  • Participated in the development and infrastructure of new office locations.
Network Analyst Sep 2014 to Aug 2016
Kroger Blue Ash, OH
  • Created the process used by the segmentation analysts identifying where each new step should be placed.
  • Determined failure points in the process by partnering with cross functional teams.​
  • Tested and supported software and hardware upgrades directly affecting network segmentation.  ​
  • Minimized failures and took corrective action by performing pre-installation infrastructure health checks.
  • Configured store ESXi hosts to match store topology with firewall and in-house infrastructure management tool
  • Executed and monitored pre-scripted processes using VMware tools and various flavors of Linux.
  • Developed timelines and helping to determine critical needs further reducing setbacks.
  • Administered and troubleshot up to 85 HP switches at a time as well as IBM Blade Center and 3650 Servers       
Desktop Technician Feb 2014 to May 2014
Public Health Dayton & Montgomery County Dayton, OH
  • Windows 7 Deployment for 200 + users.
  • Troubleshoot user deployment issues.
  • Installed new PC's and decommissioned old PC's.
POS Analyst Feb 2008 to Nov 2013
Speedway, LLC Enon, OH
  • Second tier support for company stores with 24/7 on-call support.
  • Was the liaison between inter-company departments and outside vendors.
  • Department Project Manager for projects like Wireless LAN Hand Held Device Replacement, Ingenico Replacement Project, POS\Terminal Scanner Replacement Project, Store Segmentation, Windows 7.
  • On Site Department Representative for newly built stores as well as rebuilt stores ensuring successful POS and system operations allowing the store to open on time.
  • Subject Matter Expert for Mobility Platform administering over 2500 devices.
  • Tested new devices determining best-fit functionality by working with Vendors representing Motorola, Verizon, Honeywell, Wavelink, Datalogic, Intermec, JDA, Radiant, Veriphone, Gilbarco.
  • Trained individuals and groups presenting ideas and feedback on emerging technologies.
  • Coordinated the efforts of over 150 Maintenance Technicians on several new technologies.
IT Services Rep./IT Data Processing Jun 2000 to Aug 2007
Andersen Corporation Bayport, MN
  • Support for high priority issues relating to company production.
  • Monitoring the Corporate Mainframe and IBM AIX batch processing along with active support for daily production hardware and data.
  • Off-site monitoring of the of non-production data center.
  • Monitor daily data backups with NetBackup.
  • Responsible for printing and delivering the output to company employees.
  • Slashed $10,000 off of the monthly budget by reducing the number of hard copies of output utilizing existing software to generate on cheaper paper stock and electronic forms of the data.
Education and Training
Network Administration Clark State Comm. College Springfield, OH, Clark
CompTIA A+ Certification 1999 New Horizons Fairborn, OH
Foundation Certificate in IT Service Management 2006 ITIL Minneapolis, MN
This resume is created in 7 minutes.
Summary
To provide your department with swift, practical, and exceptional services.
Highlights
  • Humble
  • Loyal
  • Diligent
  • Willing to learn new things
  • Practical
  • Realistic
  • Open-minded
  • Ability to lead or follow
  • Adaptive
  • Weary of Surroundings
  • Conscience of Economics
  • knowledge of universal politics
  • Encouraging
  • Time-conscious
Accomplishments

Became a member of the Mississippi Academy of Sciences. Lead a group of IT peers during an internship at Jackson State University.

Experience
Network Analyst I
June 2015 to Current
Jackson Public Schools Jackson, Mississippi
  • Responsible for IT Technician-related work for a busy school district with 60 schools.
  • Installed Operating Systems, hardware, and software on requested PCs.
  • Troubleshot computer hardware / software issues for school district clients.
  • Remotely aided school district clients with VPN (Virtual Private Network) technology.
  • Worked in teams for mass-installation of software or recycling of obsolete hardware.
Volunteer
May 2014 to January 2015
New Zion Activity Center Columbia, Mississippi
  • Aided the senior citizens involved with the community program.
  • Valeted their motor vehicles and assisted them with entering the building.
  • Assisted the elderly with morning exercises.
  • Made sure they were able to drive away safely from the impoverished community the center was surrounded by.
  • Was able to provide relief service to the Lampton community of Columbia, Mississippi during the rare tornado disaster in December 2014.
Education
Bachelor of Science : Industrial Technology, 2015 Jackson State University Jackson, Mississippi, United States GPA: GPA: 3.33 Cum Laude

Industrial Technology | GPA: 3.33 | Cum Laude

Skills

C++, Java, Networking Basics, Operating Systems, Technician, Help Desk Support, Security support