Network Technician resume examples

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Skillful Network Technician resume

VANSHUN HINES
Professional Summary

IT professional with a background in network administration, hardware and software troubleshooting. Able to obtain a security clearance. Dedicated to providing the highest quality of customer service. Seeking to be part of a team of networking engineers.

Skills
  • LAN and WAN
  • System & network configuration
  • Cisco
  • Software installation
  • Troubleshooting
  • Windows (XP, Vista, and Windows 7)
  • Virtual Private Networks (VPNs)
  • Email, HTTP, FTP, DNS
  • IP Addressing
  • IP Phone
  • Wireless Access Point
  • Cisco routers and switches
  • Desktop support
  • Communication Skills
  • Team Work
Work History
Integration Field Technician 08/2019 to 03/2020
Ericsson Rochester , NY
  • Using laptop and specialized software, load software and scripts in order to perform configuration as directed by Remote Integration Center
  • Troubleshoot network connectivity issues between core and cell-site routers and their configuration
  • Provision/Commission LTE & 5G RAN equipment with parameters provided by RF Engineering
  • In-depth analysis and troubleshooting of issues including escalation to senior engineers as required
Remote Network Engineer 05/2019 to 08/2019
Glow Network Inc (Nokia) Richardson, TX
  • Upgrade commissioning file from FL18 to FL19 on market sites
  • Prepared operational reports, including trouble resolution and analysis, project status, equipment and network requirements
  • Created filters in Command Line to automate scripts on several site at one time
  • Troubleshoot site, eliminate alarms, check IPv6 and vlan configuration
  • Provision/Commission LTE & 5G RAN equipment with parameters provided by RF Engineering
LTE Remote RAN Engineer 06/2018 to 11/2018
WorldLink Stafing (Samsung) Dallas, Texas
  • Experience in Lte 4G to 5G technologies. Installing Comm Scripts, Software, Firmware and Migration Scripts on CDU30
  • Conduct FDD/TDD Pre- and Post checks for 4G and 5G notating Pre-existing alarms
  • Configure VLAN, IP-ROUTE ensuring calls are made on all sectors
  • Working experience with LSM GUI tool and understanding of script languages
  • Understanding the concept of networking and how back haul allows eNobeB access
  • Troubleshoot with field tech checking SFP connectivity, fiber optic cables, crossed fibers
  • Transmission Modes, MIMO, Beamforming fundamentals
  • Good understanding of overall Wireless systems with emphasis on PHY, MAC, RLC, RRC, NAS and PDCP layer
Field Tech Airscale Migration 03/2018 to 06/2018
Lemcon Kenilworth, New Jersey
  • De-Commission of ALU 9926 BBU
  • Commissioning and intgation of the Nokia Airscale BBU
  • Perform on-site troubleshooting and collaborate with Network Operation Center
  • Computer savvy and and able to follow a detailed MOP
  • Able to troubleshoot alarms on BTS Manager
  • Strong knowledge in 4G/5G air interface
  • Troubleshoot network connectivity issues between the core and cell-site routers and their configuration
Remote Integration Technician 11/2017 to 03/2018
Glow Network Inc (Nokia) Richardson, TX
  • Proficient using the SAM5620 and BTSM used for Airscale migrations and troubleshooting
  • LTE Metrocell Integration using URSA
  • Resynchronize the current eNodeB MIM database
    configuration with the 5620 SAM and accept the NE configuration
  • Resolve issues with software to upgrade network equipment and correct faults using Command Line Interface (CLI) and GUI
  • Experience with test tools including protocol analyzers, XCAL/QXDM, Wireshark
  • Good understanding on LTE concepts such as Throughput, Latency, Attach, X2 Handover; S1 Handover and Random Access Procedures, RSRP
  • Providing technical assistance and knowledge to other engineers
Telecommunications Technician 11/2016 to 04/2017
UT Southwestern 6303 Forest Park Road Dallas, Tx 75390
  • Set up and maintain devices or equipment that carry communications signals, connect to telephone lines, and access the Internet
  • Testing equipment or testing circuits using various tools such as network diagnostic tools or standard hand tools
  • Performed jack installation, cross-connections, patch panel, measures, cuts and install wire and cable service work
  • Conducted routine maintenance of telecommunications closets throughout network
  • Installed wireless access point
  • Monitored company wide LAN on Campus network
Student 08/2015 to 12/2017
North Lake College Irving, Texas, United States
  • Cisco certified network associate
  • Cisco certified network professional
Network Technician 12/2014 to 08/2015
T-Mobile 7668 Warren Pkwy, Ste 100 Frisco, TX 75034
  • Basic configuration of routers and switches in Labs
  • Monitors network performance and take proactive corrective action to insure maximum network availability
  • Make outgoing calls to Field Tech and Telecom vendors to discuss cell tower efficiency
  • Verify network alarms with resolve, and other software to test network problems.
  • Troubleshoot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls
  • Communicated with vendors to resolve network outages and periods of reduced performance
Team Leader 02/1995 to 12/2012
United States Army Grand Prairie, Tx
  • Mentored subordinates in career decisions and in becoming of a junior non commission officer
  • Troubleshoot operational functions to insure productivity and optimize quality
  • Led fire team during infantry dismounted battle drills and situational training exercises
  • Computer Networking, Establishing links with computer equipment in remote area
  • Installed Ethernet cables
Education
Associate of Applied Science North Lake College - 5001 North Macarthur Blvd. Irving, Tx 75038
  • Coursework in Cisco Certified Network Associate
  • OSI and TCP/IP models, LAN/WAN, Telnet, SSH, Subnetting, VLAN's, DHCP, RIPv2, EIGRP, OSPF, IPv4, IPv6, NAT/PAT, STP, etc
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Job-winning Network Technician resume

Andrew Wiseman
Summary
IT security administrator with an active Top Secret clearance. Has a focus on Sidewinder and Palo Alto firewalls and Bluecoat Proxies at 135 sites. Has experience with building out both proxy and firewall policies along with troubleshooting any problems that may arise. Able to analyze data and logs to either optimize systems or solve issues. Has experience leading teams and optimizing personnel to their full potential.  Has trained over 100 operators on network systems and equipment that is held in that system.
Skills
  • Bluecoat Proxy Administrator
  • Palo Alto Firewall Administrator 
  • Splunk Administrator
  • Certified Instructor 
  • Windows upgrades
  • Strong analytical skills
  • Project management
Experience
ECS Federal Inc. Hampton, VA - Virginia Network Engineer 01/2018 to Current
  • Provides firewall management for Air Force hospitals world wide
  • Manages policies for Blue Coat proxies.


United States Air Force Firewall engineer 06/2013 to 01/2018
  • Led four members of Air Force Black Flag exersise involving installation and monitoring boundary devices at 3 sites witch deterred Red team attacks on a mock network.
  • Led first Sqadron boundary force package team. Conceived execution plan and remodel 500+ firewall routes and saved 9.6K mil/civilian man hrs
  • Modernized Bluecoat proxy policy by trimming unused rules and freeing creating new policies to more efficiently use the equipment at hand.
  • Executed first network system crew and devoted 120 hours to managing firewall port scanning and solidified the Air Force security posture.
  • Trained over 100 operators on the Air Force network allowing them to effectively work on missions with an expanded understanding on the network infrastructure.
  • Developed training for new operators on the network, witch provided standardization across the entire network for procedures and four different operation sites.
Certifications
Comptia Security + January 2017
Palo Alto ACE Certification November 2017
Palo Alto Essentials Firewall installation, configuration, and Managment September 2015
Palo Alto Panorama Essentials August 2016
Palo Alto Advanced Threat Managment August 2016
Palo Alto Advanced Firewall Troubleshooting September 2015
References
  • Lopez, Xavier 
  • Network Engineer
  • Office: (602)-281-074
  • Former Coworker



  • Carter Barnes
  • Directory Services Operator
  • Office: (317) 518-6815
  • Email: carterbarnes95@gmail.com
  • Former Co-Worker



  • Frank, Franco
  • Boundary Protection Instructor
  • Office: (757) 225-5787
  • Email: frank.franco@us.af.mil
  • Former Coworker
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Experienced Network Technician resume

Marcos Melendez
Summary

SENIOR UC Engineer, Sales Engineer and Systems Architect with 20 + years of experience in direct and indirect information communication technology (ICT) channels. *Ability to create long-term partnerships with vendors and customers. *Creative sales approach, problem solver with entrepreneurial experience and point of view. *Extensive experience selling, Installing and supporting CRM applications ( Salesforce) , Contact Center premise and Cloud applications , Unified communications ( SIP/VOIP ) premise and cloud applications, Telepresence applications, Security and Networking experience. Experience with Software Demos and end user training .

Accomplishments
  • Entrepreneur started and sold three different IT businesses with over 10 million in annual revenue
  • One of the top 10 wireless resellers in the nation in less than two years of business
  • Awarded in top 20 fastest growing businesses in Washington and made the top 10 list of minority businesses in Washington
  • Creative approach in Sales and marketing
  • Fully Certified ShoreTel/Mitel Engineer and Systems Architect
  • Shoretel/Mitel Sales engineer with over 15 million in sales
  • Numerous successful CRM , Contact Center, voice and Telepresence system replacements as project manger and lead implementation engineer
  • UC practice manager and Tier 3 engineer
  • Managed numerous carrier voice conversions from TDM to SIP
  • Expert in SIP integration with voice and 3rd party applications
Skills

    

  • Network assessment management
  • Strong collaborative and analytical skills
  • Project management - CRM, Voice and Contact center
  • Security and Networking experience 
  • Excellent problem solving skills
  • VM ware server 
  • Mobile app's development and deployment 
  • WiFi deployments
  • Layer 2 and 3 Switches experience 
  • SIP protocols and SBC programmer
  • Mitel/ShoreTel Tier 3 Engineer
Experience
Consultant | 10/2017 to Current Marathon Voice Data Solutions - Mountain View , CA

Managing clients needs by providing application and network solutions to continue to improve the Customer Experience.

Creating out of the box Marketing solutions with social media tools.

Engineering and programming SIP installations using SBC gateways.

Solutions Architect and lead engineer for Wireless systems, point to point wireless connections, desktop services, MS server Hyper V and VMware . Managing layer 2 and 3 switches. TDM to SIP conversions, carrier solutions for voice and data, Supporting Mitel/ShoreTel on premise systems.

Unified Communications Manager | 05/2011 to 08/2017 Network Computing Architects Inc. (NCA) - Bellevue, WA

Managed UC department sales support, installations and ongoing customer support services .

Maintained certifications for ShoreTel: Sales, Installer, Contact Center, Mobility and Advanced VoIP Engineer. Earned 100% customer satisfaction scores on all VoIP installations. Application integration including Salesforce and Microsoft Voice products . Create and expand marketing programs for voice services leveraging lunch and learns, blogs and trade shows, email campaigns. Switched customers from enterprise support to partner support increasing on going yearly margins.

Hire and manage technicians.

Technology Services Developer | 01/2010 to 06/2011 VECA Electric and Technologies Inc - Seattle, Washington

Launched ShoreTel VoIP sales, installation and support departments with over 500,000 dollars in sales the first year.

Earned certifications for ShoreTel: Sales, Installer and Advanced VoIP Engineer.

Added Voice and Data services to VECA's portfolio.

Earned 100% customer satisfaction scores on all VoIP installations.

Create and expand marketing programs for technologies services including trade shows, email campaigns, Microsoft CRM customer records system.

Assist project managers in building relationships with data center owners and operators.

Hire and manage Technicians and Sales people.

Develop time saving installation methodologies for VoIP services, in conjunction with VECA's agile construction practices.

Network Services Manager | 12/2008 to 01/2010 United Communications Services Inc - Bellevue, Washington

Created and updated marketing sales material for voice and data service.

Established agent contracts with various Telecom providers.

Identified and managed direct and indirect sales channels for Telecom services and equipment.

Familiar with vendor product suites for AT&T, Integra, Paetec, Qwest, Verizon, Covad, New Edge and various other voice and data vendors.

Turned around company from non-producer to top ten sales agent.

General Manager | 06/2005 to 11/2008 WTI, LLC-CLEC - Bothell, Washington

Managed direct sales group and customer service departments with over 30 direct reports.

Product offering included Broadband, hosted PBX, SIP trunk replacement, and TDM services using WTI's class 4/5 VoIP Switch.

Created marketing programs and established relationships for indirect channels partners.

Worked with multiple vendors to negotiate contracts, rates, and regulatory/legal issues for new and existing products.

Million dollar producer for Telecom services.

President | 01/2003 to 05/2004 Mwireless Inc - Seattle, Washington

Created and implemented a national marketing program.

Negotiated contracts, developed direct and indirect sales channels.

Managed all aspects of outbound and inbound sales call center.

Sold over 24,000 units in 18 months; one of WorldCom's wireless top agents.

Ended all operations prior to WorldCom's bankruptcy.

General Manager | 02/1994 to 10/1997 Cyberspace Inc ISP - Seattle, Washington

Developed and maintained the network for one of the earliest ISP's.

Managed technicians and customer service.

Created and executed sales and marketing plan, increasing revenue over 500%.

President | 04/1991 to 06/2005 Marathon Communications Inc CLEC/IXC and Cellular Reseller - Seattle, Washington

Responsible for overseeing the company's operations in three states.

Accountable for sales, customer service, network operations, central office and technical support.

Developed and implemented an operating plan that included all aspects of marketing, financial and billing systems, customer sales and support, carrier interconnect agreements, vendor agreements, regulatory matters and product development.

Created and managed direct and indirect sales channels which included telemarketing companies, telecom consultants, marketing companies and charitable organizations.

Directed operations, sales, accounting, and customer service with over 50 direct reports.

Managed networks that provided product offerings which included ISP, content delivery, Broadband, Hosted PBX, SIP trunk replacement, and traditional voice services.

Oversaw the Deployment of IP and voice network from building out the collocation space to hiring the necessary personal to manage equipment while keep in the frame work of the allocated budget.

Responsible for CLEC certification in 3 states and negotiated interconnection agreements with Qwest and Verizon.

Built a IXC and CLEC business from the ground up using minimal start up capital and resources.

The company's revenue went from 0 to over 7 million annually.


Education and Training
San Diego State University - | B.A Economics
References
References available upon request
Activities and Honors
Top ShoreTel Dealer 
5 annual awards of 100% customer satisfaction 
Languages
Bilingual (English, Spanish) and available for travel
Skills

Accounting, agile, billing systems, broadband, budgets, call center, contracts, negotiating contracts, Cloud services, CRM, customer satisfaction service and support, direct sales, engineering, finance, hiring, ISP, IP, legal, marketing, networking, networks, PBX, product development, production, sales support, technical support, Telecom, telemarketing, trade shows, VoIP.

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