PC Support Specialist resume examples

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Skillful PC Support Specialist resume

ASHLEY CARLESS-JONES
Summary
Highly motivated, self-directed learner, who is willing to take on new learning opportunities. Has experience working in retail banking and possesses a B.B.A. degree with a Double Major in Human Resources Management and Management.  Also has experience with leadership and team building in work initiatives and group projects.
Skill Highlights
  • Ability to interact with customers and colleagues professionally and effectively
  • Strong work ethic and motivation
  • Strong communication and conflict resolution skills
  • Project management abilities
  • Microsoft Office and computer proficient
  • Friendly and energetic
  • Strong leadership and team-building skills
  • Collaborative team member and leader abilities
  • Strong attention to detail
  • Credit Union experience
  • Working towards CPHR designation
Education
Bachelor of Business Administration, 2014 Vancouver Island University Nanaimo, BC

 Double Major in Human Resources Management and Management

Experience
Member Service Representative
December 2016 to Current
Coastal Community Credit Union Nanaimo, BC

• Successfully completed Member Service Representative 2 Training.
• Improved  member financial health and building relationships in a knowledgeable, friendly, trustworthy, and reliable manner.
• Ability successfully deal with many different types of individuals and adapt communication style to meet the required needs.
• Effectively and efficiently analyzed and interpreted the needs of members/clients and colleagues, with high success.
• Ability to resolve conflict issues with members to ensure high member satisfaction.
• Experience in providing detailed and accurate information to third parties.
• Responsible for providing information and explaining Coastal Community's products and services to both members and colleagues.
• Worked within the Relationship Centre answering phone calls and ITM transactions.
• Worked within Central Operations as an Operations Service Representative

Personal Banking Specialist
June 2015 to October 2016
ATB FINANCIAL Grande Prairie, AB
  • Fulfilled duties of both a Personal Banking Specialist in an office environment and a Customer Service Representative on the front line. 
  • Provided financial advice and credit services to customers including: new client account openings, credit card applications and processing, secured and unsecured personal loans, and term deposit accounts for RRSP, TFSA, and Non-Registered investments. 
  • Analyzed credit scores and policy and procedures when opening new accounts and products.
  • Promoted the benefits of ATB's products to build a better relationship with customers and match them with products based on their individual needs.
  • Successfully identified and referred customers to internal partners to grow relationship with organization.        
  • Participated in activities that reinforce advice, tool usage, and sales and service processes.   
  • Successfully reached and exceeded sales targets (achieved 150% in the 2015 fiscal year).
  • Ensured compliance with banking policies and procedures.
  • Participated in volunteer activities within the community.
  • Ability to effectively de-escalate and resolve conflict issues with customers to ensure high customer satisfaction.
Service Coordinator
January 2014 to March 2015
WPC BUILDING SERVICES Nanaimo, BC
  • Specialized in assisting with the service needs of large corporations' facilities.
  • Maintenance and project coordination.
  • Completed Safety discussions with subcontractors, and monitored compliance.
  • Ensured technicians received and completed all required safety paperwork.
  • Maintained database/filing system.
  • Resolved client/customer inquiries via telephone and email in a timely and accurate manner.  
  • Provided outstanding customer service to improve client/customer relationships and satisfaction.
Human Resource Assistant/Administration Assistant
May 2013 to January 2014
CANADIAN NANNY.ca Nanaimo, BC
  • Created job postings/job notifications for available positions.
  • Responded to customer questions regarding postings and inquiries.
  • Website maintenance and completion of various other tasks.
Server/Hostess
June 2009 to December 2013
MRS. RICHES RESTAURANT Nanaimo, BC
  • Displayed strong communication skills to satisfy customer needs.
  • Ability to work in fast-paced environments and adjust to stressful situations.
  • Worked with cash and processed electronic debit and credit card payments.
  • Oriented and trained new employees.
Temporary Office Support
June 2012 to August 2012
MAYFAIR PERSONNEL Grande Prairie, AB
  • Reception duties, word processing, customer service, and assisting office administrator with various tasks
  • Temporary office support for the following Mayfair Clients:
    o   Tradesmen Enterprises G.P Inc. 
    o   Norwest Construction & Management Ltd. 
Barista
June 2008 to June 2009
COYOTE'S CAFE Nanaimo, BC
  • Ability to handle customer requests through strong communication skills.  
  • Continuously adapted from working independently to working in group situations.
  • Ability to work in fast-paced, busy environments.
  • Worked with cash and processing electronic debit and credit card payments.
References

Karen Ross, Assistant Branch Manager
Coastal Community Credit Union 
250-729-2555
Karen.Ross@cccu.ca

 

Cindy Koutecky, Branch Manager
Coastal Community Credit Union 
250-729-2551
Cindy.Koutecky@cccu.ca
 
Rick Wong
Co-Owner/Manager
Mrs. Riches Restaurant
250-753-8311

Roselle Doyle, Branch Manager
ATB Financial 
587-298-5062
Rdoyle@atb.com 


Leah Pile, Owner/CEO
WPC Building Services
250-758-5097
Leah@wpcbuildingservices.com

 


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Job-winning PC Support Specialist resume

Sam Onwuegbu
Summary
  • Competent System Engineer offering a wealth of experience in project management, scripting and Remote Desktop Services. Offers a master's degree in Information Systems and has a desire to work in the financial industry.
  • Enthusiastic and driven systems engineer with a proven track record of understanding and translating technical requirements to improve system accuracy and reliability.
Skills
  • Certificate in Computer Operations
  • Analytical thinker
  • Decisive
  • 50 WPM typing speed

  • Excellent communication skills
  • Customer service-oriented
  • Excellent planner and coordinator
  • Sage 50 expert
Work History
Warehouse Worker Loomis Express - kamloops, British Columbia 10/2017 - 04/2019
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Optimized storage areas to maximize access and meet needs of different types of products with specific weight, size or shape concerns.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes 
  • Stacked boxes, pallets and other materials in an organized fashion to maximize productivity and safety.
Administrative Assistant Mario's Towing - Kamloops, BC 08/2016 - 04/2019
  • Update social media accounts with available pictures and uploads pictures to the website.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Performed general administrative duties, including copying, faxing and filing.
  • Coached new employees on administrative procedures, company policies and performance standards.
IT Support Specialist TLN Contracting Ltd - Kamloops, British Columbia, Canada 06/2015 - 06/2018
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Engaged end users and answered questions via email, phone, website live chat and in forums.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Removed and replaced malfunctioning computer parts to correct hardware problems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
IT Analyst/Sales Representative Primus Internet Solutions - Kamloops, BC 01/2016 - 01/2016
  • Provides customers with the help needed on the phones and internet modems, troubleshooting this devices to make them work.
  • Set up staff workstations with PCs, Macs, phones and laptops.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
Systems Engineer Cykaroe MTN New Dawn - Benin City, Edo State 01/2011 - 01/2013
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Resolved issues related to operational components for Local Area Networks, Wide Area Networks and voice systems.
  • Managed and monitored all installed systems and infrastructure to ensure the highest level of availability.
  • Participated in all phases of the system development life cycle, from requirements analysis through system implementation.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
System Support Engineer Sturpvo Limited - Lagos, NGA 01/2009 - 01/2011
  • Managed and monitored all installed systems and infrastructure to ensure the highest level of availability.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Created and built firmware to test associate hardware.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Assisted various business groups with document organization and dissemination during acquisitions.
Network Analyst Network Operating Centre - Lagos, NGA 01/2007 - 01/2008
  • Installed cable support systems and prepared workstation outlets and completed logs and reports according to established policies and procedures.
  • Visually inspected temperature sensors to maintain health of servers and network devices.
  • Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
  • Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Upgraded and expanded network systems and their components.
  • Upgraded network software and hardware for optimized performance.
  • Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.
  • Upgraded and expanded network systems and components.
Interests
  • (Travel) Fascinating travel experience across North America
  • (Sports) Soccer coaching skills
  • (Politics) Analysis and commentator.
  • (Driving) Clean driving records and Class 5 license.  
Education
Post-Graduate Diploma : International Business Thompson Rivers University - Kamloops, BC 2015

  • 3.79 GPA
  • Recipient of Deans List Award

Bachelor of Science: Computer Engineering Benson Idahosa University - Benin City, Nigeria 2008
  • 3.49 GPA
  • Graduated with Honors 
Certifications

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Experienced PC Support Specialist resume

JACQUELINE RODRIGUEZ
Professional Summary

I am seeking a fulfilling position where I can utilize my skills and create a meaningful impact in the lives of those who suffer from a substance abuse or mental health disorder. I am a highly-energetic, culturally sensitive, bilingual, compassionate female. My goal is to continue to live purposely to make a difference.

Languages
Bilingual in Spanish and English Reliable
Skills
Work History
Recovery Support Specialist 02/2019 to Current
Hartford Health Care/Rushford Meriden, CT
Restaurant Server/Shift Leader 01/2014 to 10/2017
Chips Family Restaurant Wethersfield, Connecticut
Intern-Volunteer 02/2015 to 07/2017
Youth Challenge of Connecticut Harford, Connecticut
Restaurant Server 02/2012 to 02/2014
International House of Pancakes Bloomfield, Connecticut
Restaurant Server General Manager 02/2006 to 02/2012
Denny's Family Restaurant Enfield, Connecticut
Certified Nurses Aid 03/2001 to 03/2003
St. Elizabeth Health Center East Hartford, Connecticut
Education
Bachelor of Science: Human Services 2019 Springfield College - Springfield, Mass
Connecticut Training Center, Inc - Harford, Connecticut
Certifications
  • Youth Mental Health First Aid USA 2019
  • Heartsaver First Aid 2019
  • State of Connecticut Certified Recovery Support Specialist 2018
  • Mental Health First Aid 2015
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