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Professional Summary

Server Support Engineer who is solutions-oriented, high output and goal driven with 22 years experience at a Fortune 500 company and would like to secure a position where my skills and training can significantly impact a company's success.

Skills
  • VMware
  • SRM
  • Process and Documentation
  • Avamar
  • Systems configuration
  • Windows Servers
  • Data backup and recovery systems
  • Troubleshooting
  • Familiar with VxRail
Work History
System Engineer 3, 09/2018 to Current
 United Airlines Inc. – Mount Prospect, IL
  • Work directly with departments to schedule service and patching too minimize down time for the business unit
  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
  • Provide technical support, as needed, to the enterprise
  • Coordinate activities with internal/external technology owners/service providers
  • Provide on-site, and on-call 7x24x365 support, as needed
  • Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
  • Install, customize, maintain, test, and troubleshoot operating systems and other systems software
  • Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation
  • Research, evaluate, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership
  • Manage and monitor all installed systems and infrastructure to ensure the highest level of availability
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects
  • Install, configure, test and maintain operating systems, application software and system management tools
  • Configure, install, maintain, test, and troubleshoot hardware system
  • Communicate status updates to affected parties when issues arise and for planned patching
  • Provide 2nd and 3rd level technical support and troubleshooting to internal customers
  • Design and implement new server standards for core business services
Network Administrator 2, 06/2016 to 07/2018
 CF Industries Holdings Inc – Deerfield, IL
  • Monitor all servers (Windows 2008, 2012r2, and ESXi 5.5 & 6.5) and network equipment being used at the corporate location
  • Install, maintain and tune Virtual Servers( Windows, and ESXi)
  • Participate and configure our SRM environment for DR testing
  • Present LUNs to VM environment
  • Maintain Exchange 2010 environment
  • One of two primary persons responsible for Avamar setup and maintenance
  • Primary administrator for VxRail implementation
  • Help maintain user's applications that fall outside IT support
  • Documented all server and network problems and other unusual events in detail
  • Monitor system logs for all company computers and devices to maximize uptime
  • Design and implement networks in collaboration with project engineers
  • Produced ad hoc reports and documents for senior team members
  • Create Group Policies for servers and desktops
  • Maintain DHCP and DNS environment
System Engineer, 01/2016 to 04/2016
 OptionCare – Deerfield, IL
  • Responsible for Windows environment including VMware and all virtual machines
  • Provided day to day operational support including project work that helped migrate OptionCare from the Walgreen's network
  • Maintained and provide AD operations for Windows servers
  • Primary support for Cisco Ironport
  • Provided backend infrastructure support for SCCM
  • Maintained patching schedule using WSUS
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients
  • Created flowcharts, diagrams and other documentation
Senior Technology Asset Planning Analyst, 05/2015 to 01/2016
 W.W.Grainger, Inc – Lake Forest, IL
  • Maintained CI information within our ServiceNow CMDB by working with various departments to help discover their assets and created records for those items
  • Worked with various teams and consultants to identify opportunities where improvements could be made ultimately leading to a single source of truth
  • Tracked server counts to verify monthly expenses for consultants
  • Updated CI information when it changed and verified Change Management requests
  • Assisted departments using ServiceNow and provided documentation
  • Created procedures and processes for receiving new equipment and equipment being redeployed
  • Coordinated several data warehouse projects to support various sales and distribution business units in their migration from legacy processing
  • Tested ServiceNow upgrades and use cases
  • Created flowcharts, diagrams and other documentation to help users and engineers use ServiceNow when it was first implemented
Server Support Engineer, 03/2003 to 12/2015
 W.W. Grainger, Inc – Lake Forest, IL
  • Administrator for VMware (ESX hosts and virtual servers) using VCenter
  • Completed setup of new servers, datacenters, clusters, HA, templates, patching, and update management
  • Participated in numerous datacenter migrations
  • Built and deployed ESX servers to include HP SIM monitoring
  • Utilized Veeam and VCenter to monitor virtual environment for performance and reporting information
  • Administrator for Cisco UCS blades and infrastructure which included setting up new environments and patching servers with zero downtime
  • Oversaw project and production support for consultants on staff
  • Installed and configured physical Intel servers to department specifications and maintained those servers to company standards
  • Performed ongoing SOX and PCI requirements and helped mitigate audit items
  • Identified business requirements for new systems
  • Knowledge of Active Directory
  • Provided server quotes for departments
  • Executed daily operations which included verifying back-ups and checking patch deployment
  • Used WSUS to deploy Windows patches to 3000 server environment and various environments
  • Planned, coordinated, and implemented server security measures in order to protect data, software, and hardware
  • Created and maintained documentation on various systems including Visio drawings
  • Trained junior administrators on various systems
  • Operated master consoles in order to monitor performance,hardware and make adjustments as needed
  • Implemented Windows hardening in standard server build
  • Managed and monitored all installed systems and infrastructure to ensure highest level of availability
  • Defined enterprise processes and best practices and tailored enterprise processes for applications
  • Provided 2nd and 3rd level technical support and troubleshooting to internal clients
Desktop PC Engineer, 02/2000 to 03/2003
 W.W.Grainger, Inc – Lake Forest, IL

Primary desktop engineer responsible for software distribution, level 3 support and helping counsultants when needed.
Education
Bachelor of Science: Computer Science, 2002
 University of Phoenix - Schaumburg, IL
Associate of Applied Science: Electronics, 1987
 Oakton Community College - Des Plaines, IL
Certifications
  • Comptia A+
  • Comptia Network +
  • Microsoft MCP
  • ITIL Foundations
This resume is created in 7 minutes.
Summary
  • 10+ years of civilian experience in Information Technology​ at Maxwell AFB - Gunter Annex.
  • Maintained an active security clearance since 2005.
  • Detail oriented - able to follow standard operation procedures while performing routine inspections.
  • Oral communication - able to address individuals, clients, team leads, or groups effectively.
  • Problem solving - able to identify the problem, sort through relevant information, explore solutions by looking at alternatives, devise a strategy, and evaluate the outcome.
Security Clearance
  • Top Secret Clearance - Periodic reinvestigation for Top Secret clearance completed on 20 November 2012.
Certifications
  • Cisco CCENT Certification - Certified as of 13 July 2017
  • CompTIA Security+ Certification - Certified on 12 May 2009 and recertified as of 11 October 2017
  • Microsoft Certified Professional Exam 070-270: Installing, Configuring, and Administering Microsoft Windows XP Professional - Certified as of 16 December 2009
Experience
Network Engineer for AFLCMC-Gunter
July 2017 to Current STG, Inc. － Maxwell AFB - Gunter Annex, AL
  • Engineer within the Gunter NCC that manages and maintains a network that supports over 1,600 users base-wide. The network provides connectivity to user work stations, VoIP phones, VTC equipment and servers for both the NIPR and SIPR environment.
  • Perform network and equipment upgrades to include new hardware deployment, IOS upgrades, and configuration changes.
  • Install and maintain all layer 1 network infrastructure.
  • Ensure that all managed network devices are configured to meet and remain compliant with the Information Assurance Support Environment (IASE) Security Technical Implementation Guide (STIG) standard as provided by DISA.
  • Troubleshoot and resolve all layer 1 through layer 3 network issues.
  • Document changes made to the network to include configuration changes, IP allotment, and changes to the topology.
Ticket Manager / Network Technician at DISA Montgomery
March 2017 to June 2017 General Dynamics Information Technology － Maxwell AFB - Gunter Annex, AL
  • Managed and triaged network trouble tickets for the Incident Management team of the Communications Line of Business at DISA Montgomery.
  • Assigned tickets to the correct technician/group and ensured all tickets in the Incident Management queue were updated regularly.
  • Followed up with customers to ensure their needs were met.
  • Utilized Spectrum to monitor alarms for network devices.
  • Generated daily and monthly ticket reports for Senior Management metrics.
  • Troubleshot network issues for devices such as user workstations, servers, and switches.
Senior Network Installer at DISA Montgomery
May 2016 to April 2017 General Dynamics Information Technology － Maxwell AFB - Gunter Annex, AL
  • Installed classified and unclassified servers, enclosures, converged systems, super clusters, routers, switches, load balancers and SAN equipment in addition to the cabling between various global sites, agencies, and departments to ensure timely turnover to administering personnel.
  • Coordinated physical installs with vendors such as HPE, KPS, Oracle, EMC, and more.
  • Allocated IPs, CSHIPs, and ECAR numbers for equipment that was to be installed as well as generated cable cut sheets and server profiles when required.
  • Configured switchports for OOB management.
  • Troubleshot network connections at both layer 1 and layer 2.
  • Traveled to various military installations to support new organizational requirements and changes. Support included physically installing new equipment, terminating/testing/installing new cable infrastructure, troubleshooting network issues, and providing support for system migrations by participating in after-hours Authorized Service Interruptions (ASI).
Administration Manager at DISA Montgomery
April 2015 to May 2016 General Dynamics Information Technology － Maxwell AFB - Gunter Annex, AL
  • Member of the Production Control Team (PCT) within the Installations Team whose AOR included Maxwell AFB - Gunter Annex, AL; Warner Robins, GA; Pensacola, FL; Jacksonville, FL; Stuttgart, Germany; Wiesbaden, Germany; and Bahrain.
  • Coordinated installation of classified and unclassified servers, routers, switches, and the cabling between various global sites, agencies, and departments to ensure timely turnover to administering personnel.
  • Generated and updated call orders while ensuring milestones have been accomplished.
  • Assisted the Installations Team with equipment installations and cable runs, coordinating equipment installations with vendors such as HPE, KPS, and Oracle, coordinating communication between various departments to ensure functionality of newly installed equipment, and attending vendor conference calls.
  • Generated reports, Form 7s, and change requests as needed.
Network Services Specialist at DISA Montgomery
May 2014 to March 2015 Integrated Computer Solutions, Inc. － Maxwell AFB - Gunter Annex, AL
  • Provided layer 1 network support for all customers at DISA Montgomery.
  • Installed new network infrastructure, both copper and fiber, for projects in support of SFMIS, Enterprise Email, UISS, GCSS-J, and more.
  • Troubleshot any and all issues for customers pertaining to network connectivity throughout DISA including termination of copper cables, testing cables, and configuring switchports.
  • Provided end-user phone support.
Production Media Specialist - Microtech Xpress Duplicator Technician at DISA Montgomery
October 2008 to May 2014 Analytical Services, Inc. － Maxwell AFB - Gunter Annex, AL
  • Duplicated and distributed media, both classified and unclassified, for customers such as the Global Command and Control Systems (GCCS) and the Field Security Office (FSO).
  • Sole Microtech Xpress Duplicator Technician on site. Regularly performed maintenance on the duplicators which included troubleshooting, upgrading software, and parts replacement/installation such as hard drives, CD/DVD readers/writers, and any moving mechanical parts.
PC Support Technician at DISA Montgomery
March 2007 to October 2008 Integrated Computer Solutions, Inc. － Maxwell AFB - Gunter Annex, AL
  • Provided IT support for all the laptops and desktops within DISA Montgomery.
  • Support included troubleshooting, installation of software and hardware, mapping printers and shared drives, and providing updates to the operating system and programs.
Data Escort Analyst - Intermediate at DISA Montgomery
October 2005 to February 2006 Analytical Services, Inc － Maxwell AFB - Gunter Annex, AL
  • Escorted contractors with no security clearance throughout DISA while guaranteeing that no sensitive material or information is made available to them.
Education
High School Diploma : 2004 Robert E. Lee High School － Montgomery, AL, USA
This resume is created in 7 minutes.
Summary

My Program Management skills make your strategy reality. I am a credentialed Program Manager with over 10 years' experience facilitating global teams.

Highlights
  • Global and strategic sourcing
  • Budgeting and forecasting
  • Process improvement
  • Multi-unit operations management
  • Cost reduction and containment
  • Project development and lifecycle
  • Management information systems
  • Relationship building
  • Work flow planning
  • Process improvement
  • Natural leader
Accomplishments
  • Recipient of the National Earth Team Individual volunteer Award- 2009
  • Facilitated Agricultural Water Enhancement Program (AWEP) project proposal that was awarded over $1.3 million in funding for water quality conservation in the upper Tualatin and Gales Creek watersheds; one of three to receive 2010 funding
  • Completed restoration of over 40 native trees, plants and grasses at a 352 acre Wetland Reserve relative to five different plan communities by managing contract budgets, contribution agreements, and inspection of contractor work.
Experience
United States Department of Agriculture Portland, OR IT Specialist 03/2011 to Current
USDA- NRCS Hillsboro, OR Wetlands Restoration Project Manager 05/2009 to 03/2011
  • Produced NRCS Washington County Long Range Conservation Strategy document. The document produced called “the gold standard” for strategic documents.
  • Facilitated Agricultural Water Enhancement Program (AWEP) project proposal that was awarded over $1.3 million in funding for water quality conservation in the upper Tualatin and Gales Creek watersheds; one of three to receive 2010 funding.
  • Completed restoration of over 40 native trees, plants and grasses at a 352 acre Wetland Reserve relative to five different plan communities by managing contract budgets, contribution agreements, and inspection of contractor work.
  • Established stakeholder support on four wetland restoration projects through the creation of specific project expectations and agreements documents including metric tracking.
Mentor Graphics Willsonville, OR Marketing Business Analyst 09/2009 to 01/2010

Perform business analysis for marketing initiatives and programs; often involved starting with a undefined problem requiring identifying trends, issues, data sources, executing queries and providing recommendations.


Improved sales performance results relative to marketing programs by defining Return on Investment (ROI) effectiveness of marketing expenditures.
Intel Hillsboro, OR Program / Project Manager (PM) 03/2000 to 07/2008
  • Developed Business Intelligence (BI) strategy and established project scope to evaluate overall health of IT Operations and HR environments through standardized measurement practices. Output of BI project utilized by different across IT and HR business groups, all global geographical regions, up to the Vice-President level.
  • Implemented ITIL Service Level Management Problem Management process by deploying BMC Remedy Service Desk software. Led project team consisting of 30 analysts and developers for standardization of Service Level Management process and represented more than 60 services from Human Resources (HR) and Information Technology (IT) organizations.
  • Global Program Manager for team of six Project Managers responsible for the migration of 60 sites, 5,000 nodes, 150 automated-tape library units and over a petabyte of data. PM for deployment of Enterprise Backup and Restore server. Designed disaster recovery project plan, training, and drill scenarios for delivery to all sites worldwide. Established baseline budget and completed ROI analysis.
  • Managed a budget of over $11 million dollars, including purchase justification for hardware and software design, licenses, and maintenance.
  • Gathered business requirements, prioritized needs, and built use-cases for projects. Collaborated in the planning, design, development, selection and deployment of new software implementation. Defined project success criteria and facilitated the process of generating, documenting and implementing As-Is and To-Be business process workflows.
  • Effectively managed project stakeholders' expectations by coordinating communication plans, defining project success criteria and disseminated project progress documentation to involved parties throughout project life cycle for multiple, simultaneous projects.
OCE Chicago, IL Network Engineer 07/1997 to 03/2000
  • Network engineer of 43 server Windows NT network. Provided hardware and software support to over 2500 users nationwide. Network maintained 99.9% up time for network during business hours.
  • Evaluated, purchased, and installed new equipment including servers, backup tape drives and UPS equipment. Deployed nationwide roll-out of dial-in capabilities to corporate e-mail and Intranet / Internet access and unattended load process for standardization of computer software OS and programs.
HYATT HOTELS & RESORTS Hillsboro, IL PC Support Specialist 04/1996 to 07/1997

Maintained secure Novell 3.12 LAN, file and email servers for Corporate Headquarters. Provided full hardware and software support to over 350 users. Evaluated and made purchase recommendations of new hardware and software

Education
Graduate Certificate: Sustainable Natural Resources Oregon State University Oregon State University G.P.A. 3.82 Graduate Certificate Program - Sustainable Natural Resources
BA: Computer Graphics Design Teikyo Marycrest University, Davenport, Iowa, US Teikyo Marycrest University, Davenport, Iowa BA Special Studies - Interactive/Computer Graphics Design, Magna cum Laude G.P.A. 3.83
BA: Philosophy Loyola University of Chicago, Chicago, Illinois, US Loyola University of Chicago, Chicago, Illinois, BA - Philosophy, Minors - English, Business Administration
Certifications

Project Management Institute - PMP

FAC P/PM, Federal Acquisition Certification for Program/Project Managers -Lvl III

Graduate Certificate Program - Sustainable Natural Resources Information Technology Infrastructure Library Practitioner (ITIL) - IT Service Level Management Certification Foundation Certification

MCP Microsoft Certified Professional

Professional Affiliations

NAI- National Association for Interpretation Certification

PMI- Project Management Institute

This resume is created in 7 minutes.
Professional Summary
I have more than 20 years' experience in PC, electronics and related fields. Expertise includes providing installation, configuration and upgrades of software and hardware. Built and refurbish PCs. Troubleshoot and repair PCs and electronic equipment. Calibrate test equipment. Excellent interpersonal, customer service, TCP/IP, DHCP, DNS, LAN/WAN, Office 03-16 & Win7-10 skills.
Skills
  • Data management
  • Team leadership
  • Team liaison
  • Budgeting and finance
  • Self-motivated
  • Strong verbal communication
  • Project management
  • Powerful negotiator
  • Conflict resolution
  • Process implementation
  • Extremely organized
  • Client assessment and analysis
  • Staff development
Work History
Technology Support Technician, 03/2004 to Current
NC Department of Public Safety – Raleigh, North Carolina
  • Setup, image and reimage Desktops & Laptops.
  • Configure PCs to customers' needs.
  • Develop and modify new and existing database applications (Microsoft Access), Wipe hard drives in preparation for equipment surplus.
  • Remotely resolve clients' PC problems without visiting their offices.
  • (GoToAssist and Bomgar Tools).
  • Troubleshoot PCs' hardware and software and network problems.
  • Analyze and resolve network hardware and software problems within the organization.
  • Configure system for automatic daily or weekly backups to internal network servers or cloud.
  • Respond to email and telephone's requests for technical support.
  • Create, reset and unlock end user's accounts in windows environment.
  • Install, configure and update Antivirus software, Adobe and Java.
  • Utilize Remedy application for job assignments tracking purposes.
  • Coordinate and manage many projects, including PC exchange, Inmate classroom setup and a small Lab setup, utilizing Switches and Routers.
  • Coordinate by communication and physical interaction with outside vendors, such as, GE, LabCorp, HP and Dell representatives to accomplish many projects.
  • Setup and monitor video conferencing equipment for offenders' TORT, Parole and SSA hearings.
  • Prepare monthly reports using Microsoft Excel and Word, office applications Setup new employees by creating access profiles on Novell client, and windows environments.
  • Train Staff on PC and Applications usage.
IT Security Analyst, 01/2003 to 04/2004
SYKES Enterprises Inc. / IBM Corporation, RTP – North Carolina
  • Provided IT security support to the staff in Software Development Division of IBM corporation.
  • Responsibilities included insuring all workstations and servers are 100% IT security compliance.
  • Installed and configured different types of applications within Windows and Linux environments.
  • Worked with Development and Test engineers to ensure accomplishment of the set objectives.
Deskside Analyst, 04/2002 to 06/2002
SYKES Enterprises Inc. / Glaxo Smith Kline, RTP – North Carolina
  • A member of Lotus Notes migration team, responsible for installing Lotus notes applications on client's systems within WinNT platform.
  • Ensure clients systems are ready for migration by performing specified configuration test.
  • Ensure clients personnel information are accurate.
  • Ensure clients are schedule for Lotus Notes training classes.
05/1995 to 02/2002
IBM Corporation – RTP, North Carolina
Server Performance Analyst, 10/2000 to 02/2002
  • Setup servers in a rack, loaded operating systems, applications and configured systems for benchmark analysis.
  • Performed comparability test on different models of IBM e and x Servers Series.
  • Operating systems included windows 2000 professional, server and advance server.
  • Designed a new database system for tracking inventories which resulted in passing quality audits three consecutive times.
  • Management sent a memo recognizing this accomplishment as an effective system.
  • Ordered hardware, software and network accessories.
  • Interacted with finance, manufacturing and distribution personnel, as well as with vendors, to ensure timely delivery of services.
Technical Specialist, 10/1997 to 10/2000
  • Installed and configured Windows NT 4.0 Server and Workstation 4.0.
  • Created users account, assigned passwords and maintained network operations for instruments calibration lab.
  • Setup and configured Windows 2000, Windows 95 and Windows NT 4.0 based PCs for clients during roll out process.
  • These operations were performed in client's offices or in labs where files were transferred remotely from the old system to the new system.
  • Updated and maintained assets of the calibration lab and customers' labs using Lotus approach database.
  • Coordinated vendors and customers' activities, as well as, negotiated and approved cost for instruments calibration and repair.
  • Implemented performance checks and repaired test instruments resulting to better performance.
  • Repaired PC motherboards and other electronic boards by using soldering technique.
  • Calibrated digital and analog multimeters, oscilloscopes, function generators and amplifiers to approved agencies standards.
  • Developed a process that reduced the amount of time a customer spent picking up calibrated instruments, which resulted in saving time, thereby reduced cost.
Sr. Engineering Lab Technician, 06/1996 to 10/1997
  • Performed Emissions (radiated & conducted), Immunity (ESD, power line disturbance and surge) and harmonic tests utilizing spectrum analyzers, digital and analog multimeters, oscilloscopes, function generators, to ensure IBM PCs and Server systems meet FCC and World Trade Electromagnetic Compatibility (EMC) standards.
  • Utilized soldering technique for instrument repair purposes.
Instructor/Production Technician, Line Leader, 05/1995 to 06/1996
  • Conducted classroom training for IBM new hires on IBM business conduct, etc.
  • Successfully delivered classroom presentations as individual and as a team member.
  • Presentation models include electrical and chemical safety in work place, ESD prevention and Ergonomics.
  • Assembled, troubleshoot, repaired and inspected different models of IBM PCs.
  • Provided leadership to twenty-five manufacturing staff.
PC Technician, 10/1995 to 04/1996
Best Buy, Inc – Durham, North Carolina
  • Troubleshoot and repaired IBM and IBM compatible personal computers.
  • Troubleshoot customers' PCs and extended effective solutions.
  • Advised customers as to what type of systems best met their needs.
Quality Assurance Technician, 01/1993 to 05/1995
IBM Corporation, Essex Jct. Vermont
  • Inspected manufacturing products using measurement tools such as venire calipers, scopes, micrometers and optical gages.
  • Worked in a 100% clean room environment.
  • Performed minor repairs on test equipment.
Sr. Quality Assurance Inspector, 07/1991 to 02/1993
IBM Corporation – Hopewell, New York
  • Performed final visual inspection on semi-conductor products (chips).
  • Performed process audits on manufacturing lines.
  • Prepared pass & failed charts using statistical method.
  • Performed preventive maintenance on inspection equipment per maintenance manual.
Education
BS degree: Information Technology, Columbia Southern University - Orange Beach, Alabama
AAS: Electrical Engineering Technology, Schenectady County Community College - Schenectady, New York
Diploma: International Correspondence School - Scranton, PA

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