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Professional Summary

Server Support Engineer who is solutions-oriented, high output and goal driven with 22 years experience at a Fortune 500 company and would like to secure a position where my skills and training can significantly impact a company's success.

Skills
  • VMware
  • SRM
  • Process and Documentation
  • Avamar
  • Systems configuration
  • Windows Servers
  • Data backup and recovery systems
  • Troubleshooting
  • Familiar with VxRail
Work History
System Engineer 3, 09/2018 to Current
 United Airlines Inc. – Mount Prospect, IL
  • Work directly with departments to schedule service and patching too minimize down time for the business unit
  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
  • Provide technical support, as needed, to the enterprise
  • Coordinate activities with internal/external technology owners/service providers
  • Provide on-site, and on-call 7x24x365 support, as needed
  • Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
  • Install, customize, maintain, test, and troubleshoot operating systems and other systems software
  • Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation
  • Research, evaluate, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership
  • Manage and monitor all installed systems and infrastructure to ensure the highest level of availability
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects
  • Install, configure, test and maintain operating systems, application software and system management tools
  • Configure, install, maintain, test, and troubleshoot hardware system
  • Communicate status updates to affected parties when issues arise and for planned patching
  • Provide 2nd and 3rd level technical support and troubleshooting to internal customers
  • Design and implement new server standards for core business services
Network Administrator 2, 06/2016 to 07/2018
 CF Industries Holdings Inc – Deerfield, IL
  • Monitor all servers (Windows 2008, 2012r2, and ESXi 5.5 & 6.5) and network equipment being used at the corporate location
  • Install, maintain and tune Virtual Servers( Windows, and ESXi)
  • Participate and configure our SRM environment for DR testing
  • Present LUNs to VM environment
  • Maintain Exchange 2010 environment
  • One of two primary persons responsible for Avamar setup and maintenance
  • Primary administrator for VxRail implementation
  • Help maintain user's applications that fall outside IT support
  • Documented all server and network problems and other unusual events in detail
  • Monitor system logs for all company computers and devices to maximize uptime
  • Design and implement networks in collaboration with project engineers
  • Produced ad hoc reports and documents for senior team members
  • Create Group Policies for servers and desktops
  • Maintain DHCP and DNS environment
System Engineer, 01/2016 to 04/2016
 OptionCare – Deerfield, IL
  • Responsible for Windows environment including VMware and all virtual machines
  • Provided day to day operational support including project work that helped migrate OptionCare from the Walgreen's network
  • Maintained and provide AD operations for Windows servers
  • Primary support for Cisco Ironport
  • Provided backend infrastructure support for SCCM
  • Maintained patching schedule using WSUS
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients
  • Created flowcharts, diagrams and other documentation
Senior Technology Asset Planning Analyst, 05/2015 to 01/2016
 W.W.Grainger, Inc – Lake Forest, IL
  • Maintained CI information within our ServiceNow CMDB by working with various departments to help discover their assets and created records for those items
  • Worked with various teams and consultants to identify opportunities where improvements could be made ultimately leading to a single source of truth
  • Tracked server counts to verify monthly expenses for consultants
  • Updated CI information when it changed and verified Change Management requests
  • Assisted departments using ServiceNow and provided documentation
  • Created procedures and processes for receiving new equipment and equipment being redeployed
  • Coordinated several data warehouse projects to support various sales and distribution business units in their migration from legacy processing
  • Tested ServiceNow upgrades and use cases
  • Created flowcharts, diagrams and other documentation to help users and engineers use ServiceNow when it was first implemented
Server Support Engineer, 03/2003 to 12/2015
 W.W. Grainger, Inc – Lake Forest, IL
  • Administrator for VMware (ESX hosts and virtual servers) using VCenter
  • Completed setup of new servers, datacenters, clusters, HA, templates, patching, and update management
  • Participated in numerous datacenter migrations
  • Built and deployed ESX servers to include HP SIM monitoring
  • Utilized Veeam and VCenter to monitor virtual environment for performance and reporting information
  • Administrator for Cisco UCS blades and infrastructure which included setting up new environments and patching servers with zero downtime
  • Oversaw project and production support for consultants on staff
  • Installed and configured physical Intel servers to department specifications and maintained those servers to company standards
  • Performed ongoing SOX and PCI requirements and helped mitigate audit items
  • Identified business requirements for new systems
  • Knowledge of Active Directory
  • Provided server quotes for departments
  • Executed daily operations which included verifying back-ups and checking patch deployment
  • Used WSUS to deploy Windows patches to 3000 server environment and various environments
  • Planned, coordinated, and implemented server security measures in order to protect data, software, and hardware
  • Created and maintained documentation on various systems including Visio drawings
  • Trained junior administrators on various systems
  • Operated master consoles in order to monitor performance,hardware and make adjustments as needed
  • Implemented Windows hardening in standard server build
  • Managed and monitored all installed systems and infrastructure to ensure highest level of availability
  • Defined enterprise processes and best practices and tailored enterprise processes for applications
  • Provided 2nd and 3rd level technical support and troubleshooting to internal clients
Desktop PC Engineer, 02/2000 to 03/2003
 W.W.Grainger, Inc – Lake Forest, IL

Primary desktop engineer responsible for software distribution, level 3 support and helping counsultants when needed.
Education
Bachelor of Science: Computer Science, 2002
 University of Phoenix - Schaumburg, IL
Associate of Applied Science: Electronics, 1987
 Oakton Community College - Des Plaines, IL
Certifications
  • Comptia A+
  • Comptia Network +
  • Microsoft MCP
  • ITIL Foundations
This resume is created in 7 minutes.
Summary
  • 10+ years of civilian experience in Information Technology​ at Maxwell AFB - Gunter Annex.
  • Maintained an active security clearance since 2005.
  • Detail oriented - able to follow standard operation procedures while performing routine inspections.
  • Oral communication - able to address individuals, clients, team leads, or groups effectively.
  • Problem solving - able to identify the problem, sort through relevant information, explore solutions by looking at alternatives, devise a strategy, and evaluate the outcome.
Security Clearance
  • Top Secret Clearance - Periodic reinvestigation for Top Secret clearance completed on 20 November 2012.
Certifications
  • Cisco CCENT Certification - Certified as of 13 July 2017
  • CompTIA Security+ Certification - Certified on 12 May 2009 and recertified as of 11 October 2017
  • Microsoft Certified Professional Exam 070-270: Installing, Configuring, and Administering Microsoft Windows XP Professional - Certified as of 16 December 2009
Experience
Network Engineer for AFLCMC-Gunter
July 2017 to Current STG, Inc. － Maxwell AFB - Gunter Annex, AL
  • Engineer within the Gunter NCC that manages and maintains a network that supports over 1,600 users base-wide. The network provides connectivity to user work stations, VoIP phones, VTC equipment and servers for both the NIPR and SIPR environment.
  • Perform network and equipment upgrades to include new hardware deployment, IOS upgrades, and configuration changes.
  • Install and maintain all layer 1 network infrastructure.
  • Ensure that all managed network devices are configured to meet and remain compliant with the Information Assurance Support Environment (IASE) Security Technical Implementation Guide (STIG) standard as provided by DISA.
  • Troubleshoot and resolve all layer 1 through layer 3 network issues.
  • Document changes made to the network to include configuration changes, IP allotment, and changes to the topology.
Ticket Manager / Network Technician at DISA Montgomery
March 2017 to June 2017 General Dynamics Information Technology － Maxwell AFB - Gunter Annex, AL
  • Managed and triaged network trouble tickets for the Incident Management team of the Communications Line of Business at DISA Montgomery.
  • Assigned tickets to the correct technician/group and ensured all tickets in the Incident Management queue were updated regularly.
  • Followed up with customers to ensure their needs were met.
  • Utilized Spectrum to monitor alarms for network devices.
  • Generated daily and monthly ticket reports for Senior Management metrics.
  • Troubleshot network issues for devices such as user workstations, servers, and switches.
Senior Network Installer at DISA Montgomery
May 2016 to April 2017 General Dynamics Information Technology － Maxwell AFB - Gunter Annex, AL
  • Installed classified and unclassified servers, enclosures, converged systems, super clusters, routers, switches, load balancers and SAN equipment in addition to the cabling between various global sites, agencies, and departments to ensure timely turnover to administering personnel.
  • Coordinated physical installs with vendors such as HPE, KPS, Oracle, EMC, and more.
  • Allocated IPs, CSHIPs, and ECAR numbers for equipment that was to be installed as well as generated cable cut sheets and server profiles when required.
  • Configured switchports for OOB management.
  • Troubleshot network connections at both layer 1 and layer 2.
  • Traveled to various military installations to support new organizational requirements and changes. Support included physically installing new equipment, terminating/testing/installing new cable infrastructure, troubleshooting network issues, and providing support for system migrations by participating in after-hours Authorized Service Interruptions (ASI).
Administration Manager at DISA Montgomery
April 2015 to May 2016 General Dynamics Information Technology － Maxwell AFB - Gunter Annex, AL
  • Member of the Production Control Team (PCT) within the Installations Team whose AOR included Maxwell AFB - Gunter Annex, AL; Warner Robins, GA; Pensacola, FL; Jacksonville, FL; Stuttgart, Germany; Wiesbaden, Germany; and Bahrain.
  • Coordinated installation of classified and unclassified servers, routers, switches, and the cabling between various global sites, agencies, and departments to ensure timely turnover to administering personnel.
  • Generated and updated call orders while ensuring milestones have been accomplished.
  • Assisted the Installations Team with equipment installations and cable runs, coordinating equipment installations with vendors such as HPE, KPS, and Oracle, coordinating communication between various departments to ensure functionality of newly installed equipment, and attending vendor conference calls.
  • Generated reports, Form 7s, and change requests as needed.
Network Services Specialist at DISA Montgomery
May 2014 to March 2015 Integrated Computer Solutions, Inc. － Maxwell AFB - Gunter Annex, AL
  • Provided layer 1 network support for all customers at DISA Montgomery.
  • Installed new network infrastructure, both copper and fiber, for projects in support of SFMIS, Enterprise Email, UISS, GCSS-J, and more.
  • Troubleshot any and all issues for customers pertaining to network connectivity throughout DISA including termination of copper cables, testing cables, and configuring switchports.
  • Provided end-user phone support.
Production Media Specialist - Microtech Xpress Duplicator Technician at DISA Montgomery
October 2008 to May 2014 Analytical Services, Inc. － Maxwell AFB - Gunter Annex, AL
  • Duplicated and distributed media, both classified and unclassified, for customers such as the Global Command and Control Systems (GCCS) and the Field Security Office (FSO).
  • Sole Microtech Xpress Duplicator Technician on site. Regularly performed maintenance on the duplicators which included troubleshooting, upgrading software, and parts replacement/installation such as hard drives, CD/DVD readers/writers, and any moving mechanical parts.
PC Support Technician at DISA Montgomery
March 2007 to October 2008 Integrated Computer Solutions, Inc. － Maxwell AFB - Gunter Annex, AL
  • Provided IT support for all the laptops and desktops within DISA Montgomery.
  • Support included troubleshooting, installation of software and hardware, mapping printers and shared drives, and providing updates to the operating system and programs.
Data Escort Analyst - Intermediate at DISA Montgomery
October 2005 to February 2006 Analytical Services, Inc － Maxwell AFB - Gunter Annex, AL
  • Escorted contractors with no security clearance throughout DISA while guaranteeing that no sensitive material or information is made available to them.
Education
High School Diploma : 2004 Robert E. Lee High School － Montgomery, AL, USA
This resume is created in 7 minutes.
Summary

My Program Management skills make your strategy reality. I am a credentialed Program Manager with over 10 years' experience facilitating global teams.

Highlights
  • Global and strategic sourcing
  • Budgeting and forecasting
  • Process improvement
  • Multi-unit operations management
  • Cost reduction and containment
  • Project development and lifecycle
  • Management information systems
  • Relationship building
  • Work flow planning
  • Process improvement
  • Natural leader
Accomplishments
  • Recipient of the National Earth Team Individual volunteer Award- 2009
  • Facilitated Agricultural Water Enhancement Program (AWEP) project proposal that was awarded over $1.3 million in funding for water quality conservation in the upper Tualatin and Gales Creek watersheds; one of three to receive 2010 funding
  • Completed restoration of over 40 native trees, plants and grasses at a 352 acre Wetland Reserve relative to five different plan communities by managing contract budgets, contribution agreements, and inspection of contractor work.
Experience
United States Department of Agriculture Portland, OR IT Specialist 03/2011 to Current
USDA- NRCS Hillsboro, OR Wetlands Restoration Project Manager 05/2009 to 03/2011
  • Produced NRCS Washington County Long Range Conservation Strategy document. The document produced called “the gold standard” for strategic documents.
  • Facilitated Agricultural Water Enhancement Program (AWEP) project proposal that was awarded over $1.3 million in funding for water quality conservation in the upper Tualatin and Gales Creek watersheds; one of three to receive 2010 funding.
  • Completed restoration of over 40 native trees, plants and grasses at a 352 acre Wetland Reserve relative to five different plan communities by managing contract budgets, contribution agreements, and inspection of contractor work.
  • Established stakeholder support on four wetland restoration projects through the creation of specific project expectations and agreements documents including metric tracking.
Mentor Graphics Willsonville, OR Marketing Business Analyst 09/2009 to 01/2010

Perform business analysis for marketing initiatives and programs; often involved starting with a undefined problem requiring identifying trends, issues, data sources, executing queries and providing recommendations.


Improved sales performance results relative to marketing programs by defining Return on Investment (ROI) effectiveness of marketing expenditures.
Intel Hillsboro, OR Program / Project Manager (PM) 03/2000 to 07/2008
  • Developed Business Intelligence (BI) strategy and established project scope to evaluate overall health of IT Operations and HR environments through standardized measurement practices. Output of BI project utilized by different across IT and HR business groups, all global geographical regions, up to the Vice-President level.
  • Implemented ITIL Service Level Management Problem Management process by deploying BMC Remedy Service Desk software. Led project team consisting of 30 analysts and developers for standardization of Service Level Management process and represented more than 60 services from Human Resources (HR) and Information Technology (IT) organizations.
  • Global Program Manager for team of six Project Managers responsible for the migration of 60 sites, 5,000 nodes, 150 automated-tape library units and over a petabyte of data. PM for deployment of Enterprise Backup and Restore server. Designed disaster recovery project plan, training, and drill scenarios for delivery to all sites worldwide. Established baseline budget and completed ROI analysis.
  • Managed a budget of over $11 million dollars, including purchase justification for hardware and software design, licenses, and maintenance.
  • Gathered business requirements, prioritized needs, and built use-cases for projects. Collaborated in the planning, design, development, selection and deployment of new software implementation. Defined project success criteria and facilitated the process of generating, documenting and implementing As-Is and To-Be business process workflows.
  • Effectively managed project stakeholders' expectations by coordinating communication plans, defining project success criteria and disseminated project progress documentation to involved parties throughout project life cycle for multiple, simultaneous projects.
OCE Chicago, IL Network Engineer 07/1997 to 03/2000
  • Network engineer of 43 server Windows NT network. Provided hardware and software support to over 2500 users nationwide. Network maintained 99.9% up time for network during business hours.
  • Evaluated, purchased, and installed new equipment including servers, backup tape drives and UPS equipment. Deployed nationwide roll-out of dial-in capabilities to corporate e-mail and Intranet / Internet access and unattended load process for standardization of computer software OS and programs.
HYATT HOTELS & RESORTS Hillsboro, IL PC Support Specialist 04/1996 to 07/1997

Maintained secure Novell 3.12 LAN, file and email servers for Corporate Headquarters. Provided full hardware and software support to over 350 users. Evaluated and made purchase recommendations of new hardware and software

Education
Graduate Certificate: Sustainable Natural Resources Oregon State University Oregon State University G.P.A. 3.82 Graduate Certificate Program - Sustainable Natural Resources
BA: Computer Graphics Design Teikyo Marycrest University, Davenport, Iowa, US Teikyo Marycrest University, Davenport, Iowa BA Special Studies - Interactive/Computer Graphics Design, Magna cum Laude G.P.A. 3.83
BA: Philosophy Loyola University of Chicago, Chicago, Illinois, US Loyola University of Chicago, Chicago, Illinois, BA - Philosophy, Minors - English, Business Administration
Certifications

Project Management Institute - PMP

FAC P/PM, Federal Acquisition Certification for Program/Project Managers -Lvl III

Graduate Certificate Program - Sustainable Natural Resources Information Technology Infrastructure Library Practitioner (ITIL) - IT Service Level Management Certification Foundation Certification

MCP Microsoft Certified Professional

Professional Affiliations

NAI- National Association for Interpretation Certification

PMI- Project Management Institute

This resume is created in 7 minutes.
Professional Summary
I have more than 20 years' experience in PC, electronics and related fields. Expertise includes providing installation, configuration and upgrades of software and hardware. Built and refurbish PCs. Troubleshoot and repair PCs and electronic equipment. Calibrate test equipment. Excellent interpersonal, customer service, TCP/IP, DHCP, DNS, LAN/WAN, Office 03-16 & Win7-10 skills.
Skills
  • Data management
  • Team leadership
  • Team liaison
  • Budgeting and finance
  • Self-motivated
  • Strong verbal communication
  • Project management
  • Powerful negotiator
  • Conflict resolution
  • Process implementation
  • Extremely organized
  • Client assessment and analysis
  • Staff development
Work History
Technology Support Technician, 03/2004 to Current
NC Department of Public Safety – Raleigh, North Carolina
  • Setup, image and reimage Desktops & Laptops.
  • Configure PCs to customers' needs.
  • Develop and modify new and existing database applications (Microsoft Access), Wipe hard drives in preparation for equipment surplus.
  • Remotely resolve clients' PC problems without visiting their offices.
  • (GoToAssist and Bomgar Tools).
  • Troubleshoot PCs' hardware and software and network problems.
  • Analyze and resolve network hardware and software problems within the organization.
  • Configure system for automatic daily or weekly backups to internal network servers or cloud.
  • Respond to email and telephone's requests for technical support.
  • Create, reset and unlock end user's accounts in windows environment.
  • Install, configure and update Antivirus software, Adobe and Java.
  • Utilize Remedy application for job assignments tracking purposes.
  • Coordinate and manage many projects, including PC exchange, Inmate classroom setup and a small Lab setup, utilizing Switches and Routers.
  • Coordinate by communication and physical interaction with outside vendors, such as, GE, LabCorp, HP and Dell representatives to accomplish many projects.
  • Setup and monitor video conferencing equipment for offenders' TORT, Parole and SSA hearings.
  • Prepare monthly reports using Microsoft Excel and Word, office applications Setup new employees by creating access profiles on Novell client, and windows environments.
  • Train Staff on PC and Applications usage.
IT Security Analyst, 01/2003 to 04/2004
SYKES Enterprises Inc. / IBM Corporation, RTP – North Carolina
  • Provided IT security support to the staff in Software Development Division of IBM corporation.
  • Responsibilities included insuring all workstations and servers are 100% IT security compliance.
  • Installed and configured different types of applications within Windows and Linux environments.
  • Worked with Development and Test engineers to ensure accomplishment of the set objectives.
Deskside Analyst, 04/2002 to 06/2002
SYKES Enterprises Inc. / Glaxo Smith Kline, RTP – North Carolina
  • A member of Lotus Notes migration team, responsible for installing Lotus notes applications on client's systems within WinNT platform.
  • Ensure clients systems are ready for migration by performing specified configuration test.
  • Ensure clients personnel information are accurate.
  • Ensure clients are schedule for Lotus Notes training classes.
05/1995 to 02/2002
IBM Corporation – RTP, North Carolina
Server Performance Analyst, 10/2000 to 02/2002
  • Setup servers in a rack, loaded operating systems, applications and configured systems for benchmark analysis.
  • Performed comparability test on different models of IBM e and x Servers Series.
  • Operating systems included windows 2000 professional, server and advance server.
  • Designed a new database system for tracking inventories which resulted in passing quality audits three consecutive times.
  • Management sent a memo recognizing this accomplishment as an effective system.
  • Ordered hardware, software and network accessories.
  • Interacted with finance, manufacturing and distribution personnel, as well as with vendors, to ensure timely delivery of services.
Technical Specialist, 10/1997 to 10/2000
  • Installed and configured Windows NT 4.0 Server and Workstation 4.0.
  • Created users account, assigned passwords and maintained network operations for instruments calibration lab.
  • Setup and configured Windows 2000, Windows 95 and Windows NT 4.0 based PCs for clients during roll out process.
  • These operations were performed in client's offices or in labs where files were transferred remotely from the old system to the new system.
  • Updated and maintained assets of the calibration lab and customers' labs using Lotus approach database.
  • Coordinated vendors and customers' activities, as well as, negotiated and approved cost for instruments calibration and repair.
  • Implemented performance checks and repaired test instruments resulting to better performance.
  • Repaired PC motherboards and other electronic boards by using soldering technique.
  • Calibrated digital and analog multimeters, oscilloscopes, function generators and amplifiers to approved agencies standards.
  • Developed a process that reduced the amount of time a customer spent picking up calibrated instruments, which resulted in saving time, thereby reduced cost.
Sr. Engineering Lab Technician, 06/1996 to 10/1997
  • Performed Emissions (radiated & conducted), Immunity (ESD, power line disturbance and surge) and harmonic tests utilizing spectrum analyzers, digital and analog multimeters, oscilloscopes, function generators, to ensure IBM PCs and Server systems meet FCC and World Trade Electromagnetic Compatibility (EMC) standards.
  • Utilized soldering technique for instrument repair purposes.
Instructor/Production Technician, Line Leader, 05/1995 to 06/1996
  • Conducted classroom training for IBM new hires on IBM business conduct, etc.
  • Successfully delivered classroom presentations as individual and as a team member.
  • Presentation models include electrical and chemical safety in work place, ESD prevention and Ergonomics.
  • Assembled, troubleshoot, repaired and inspected different models of IBM PCs.
  • Provided leadership to twenty-five manufacturing staff.
PC Technician, 10/1995 to 04/1996
Best Buy, Inc – Durham, North Carolina
  • Troubleshoot and repaired IBM and IBM compatible personal computers.
  • Troubleshoot customers' PCs and extended effective solutions.
  • Advised customers as to what type of systems best met their needs.
Quality Assurance Technician, 01/1993 to 05/1995
IBM Corporation, Essex Jct. Vermont
  • Inspected manufacturing products using measurement tools such as venire calipers, scopes, micrometers and optical gages.
  • Worked in a 100% clean room environment.
  • Performed minor repairs on test equipment.
Sr. Quality Assurance Inspector, 07/1991 to 02/1993
IBM Corporation – Hopewell, New York
  • Performed final visual inspection on semi-conductor products (chips).
  • Performed process audits on manufacturing lines.
  • Prepared pass & failed charts using statistical method.
  • Performed preventive maintenance on inspection equipment per maintenance manual.
Education
BS degree: Information Technology, Columbia Southern University - Orange Beach, Alabama
AAS: Electrical Engineering Technology, Schenectady County Community College - Schenectady, New York
Diploma: International Correspondence School - Scranton, PA
This resume is created in 7 minutes.
Summary

Organized and efficient Records Research Specialist driven to accomplish data entry tasks on time with accuracy. Highly skilled in managing clerical, and project management tasks. Excellent data organization, detailed-oriented, pleasant, courteous, self-motivated, reliable and the ability to maintain confidential information. Ability to communicate effectively, in a patient and tactful manner. Knowledge of office equipment.

Skills

Microsoft Office, Word, Excel, Outlook, Access, SharePoint, Odyssey, Kiosk, Connect, Paper Vision Capture, Paper Vision Enterprise Azure, Power Film, Skype, Dedicated Team Player, Leadership Skills, Works well under pressure. Multi-Task Management, Strong Interpersonal Skills, Time Management, Professional and Mature.
Experience
Circuit Court For Baltimore County | Towson, MD Senior Records Assistant 08/2019 - Current
  • Pulls numerous case files daily from Civil/Family Law and Criminal for court docket, the public, court related agencies and court staff
  • Greets and assists the public, attorneys, police agencies and other offices by locating and photocopying judicial files
  • Determines fees, operates a computerized cash register drawer daily, collects payment and reconciles with the Fiscal Department.
  • Collects and process incoming mail, researches record request, reproduces appropriate documents and certifies copies of motions, transcripts, and files
  • Files documents in the main file room, scans files into the courts filing system MDEC
  • Mail customers their invoices and documents
American Red Cross | Baltimore, MD Records Associate 04/2018 - 08/2019
  • Processed incoming donor records request from other regions by retrieving the documents from PaperVision Enterprise Azure
  • Prepped and conducted imaging of documents using a Kodak I3400 scanner, operated imaging and microfilm equipment to create quality-level document images
  • Stored or archived electronic images. Performed data entry and indexing, implemented quality control procedures to ensure integrity of information
  • Reviewed, proofread and analyzed documents and entered descriptive data into PaperVision Capture
  • Assigned a batch ID to each record being scanned and indexed
  • Entered and edited information stored in Excel for tracking
MD State Police | Baltimore, MD Office Service Clerk Lead 08/2017 - 04/2018
  • Supported the Unit Supervisor in the incident reporting section with the processing of UCR reports to help ensure the accuracy and integrity of crime statistics as collected under the Statewide UCR Program
  • Oversaw the compilation and the proofing work of crime data accomplished by calculating statistics and producing data for the Crime in MD publication
  • Documented discrepancies when errors are detected, edit and revise when necessary
  • Entered data into the Preliminary Database from law enforcement agencies
  • Prioritized and assigned work to section employees in order to maximize production and to meet release deadlines
Secu Credit Union | Linthicum , MD Records Research Technician 05/2010 - 08/2017
  • Supported the records department by accurately retrieving, compiling, and imaging members records. Sorted and distributed incoming mail to various other departments
  • Stored files in electronic and/or paper based filing system
  • Performed data entry, responded to daily telephone, or written inquiries
  • Multi-tasking various duties, as assigned, faxed documents, upload information from Identifi.Net search mechanism
  • Maintained confidentiality of bank records and client information
  • Met challenging quotas for productivity and accuracy of work
  • Produced monthly reports using Excel spreadsheet
Provident Bank | Baltimore, MD Loan Operations Processor I 10/2008 - 05/2009
  • Handled phone inquiries, copied and faxed documents
  • Communicated with customers effectively by identifying their needs, verified insurance information
  • Maintained reports that reflect volumes processed, handled confidential information
Caterpillars to Butterflies | Owings Mills, MD Child Care Provider 10/2005 - 09/2008
  • Managed operations for a family child care center licensed for eight children, planned and implemented educational programs
  • Organized programs for the children, supervised circle time, free play, outside play and learning and developmental activities
  • Maintained daily records of activities, behaviors, meals and naps, created newsletters and email to communicate with the family
  • Created monthly activity schedules for parents, copied and faxed documents, maintained a neat and organized work environment
Education and Training
Baltimore, MD High School Diploma
Activities and Honors
  • Document Standardization Team Member
  • Adult and Pediatric First Aid/CPR/AED Certified
Accomplishments

Certificates for taking the following Skillsoft/Webinar courses:

  • Word 2016 Timesaving Tips and Shortcuts
  • Goal Setting
  • Dealing With Change
  • Preserving Your Mental Health
  • Skype For Business
  • Self -improvement for Lifelong Success
  • Broadening Your Learning Horizons
  • Disciplines of Organizational Learning
  • Getting Started with Excel 2010
  • Applying Basic Data Formatting in Excel 2010
  • Getting Your Pitch Heard
  • Achieve Productivity in Your Personal Life
This resume is created in 7 minutes.
Professional Summary

Autonomous Vehicle Trainer with a clean driving record, excellent communication skills, and competent in city driving. Experienced in providing outstanding customer service to clients and thrives in a fast-paced environment. 

Core Qualifications
  • Result-Oriented
  • Emphasizes Efficiency
  • Quick Learner
  • Team/Collaboration
  • Management
  • Communication
Experience
Autonomous Vehicle Trainer May 2018 to Current
 Cruise Automation － San Francisco, CA
  • Responds to vehicle feedback accordingly to maintain road safety
  • Communicates relevant data regarding environmental changes that affect vehicle behavior
  • Assists in training new team members on proper protocols and procedures
  • Reviews error codes and troubleshoots accordingly
Fulfillment Coordinator Nov 2015 to Aug 2018
 NutraGroup, Inc － South San Francisco, CA
  • Responsible for leading/training team of up to 15 people to achieve department and individual goals
  • Developed new systems leading to 2 times the efficiency in processes
  • Set the standard for daily goals
PC Deployment (Contract) Jun 2015 to Jul 2015
 IBM Research － San Jose, CA
  • Configured Mac OS software to meet client-specified needs
  • Ensured accuracy of information and over 500 orders
  • Exceeded expectations by meeting deadlines early
Concierge Apr 2014 to Nov 2014
 Silvercar Inc － South San Francisco, CA
Teller Nov 2011 to Nov 2013
 Wells Fargo － Daly City, CA
Education
iOS Development 2015 The Mobile Makers Academy － San Francisco, CA, United States
2010 Westmoor High School － Daly City, CA, United States
This resume is created in 7 minutes.
Career Overview

Lead systems engineer Application Support with extensive experience in application and platform support. Strongly skilled in scripting and application break fix coding. Flexible and quick to learn, adapted to a wide range of code languages and platforms quickly. Served in an on-call rotation to provide 24x7 rapid response to systems and applications issues.

Qualifications
  • Programming and design skills
  • Scripting 
  • Strong collaborative skills
  • Excellent problem solving skills
  • Troubleshooting proficiency
  • Automation
Technical Skills
Skills Proficiency Total Years Last Used
Windows, OS/2 Advanced 20+ 2015
Linux Intermediate 5+ 2019
C++,C#,VB .Net Advanced 15 2012
Java Intermediate 5+ 2019
Perl, VBScript, Powershell Advanced 20+ 2019
Git Intermediate 3+ 2019
SQL, Oracle Intermediate 10+ 2019
AEM Intermediate 2+ 2019
Accomplishments

Took on the role of  AEM 6.3 SME for application support team. In this role I performed administrative and development tasks on the platform.

Application support - analyzed, designed, built and implemented bug fixes resulting in the resolution of numerous incidents.


Work Experience
10/2016 to Current
Lead Software Engineer Application Support Thomson Reuters － Eagan, MN

Provided application support to a wide variety of internally developed applications, mostly java. Identified root cause of incidents and developed fixes to resolve them. Performed administrative tasks and break fixes for Adobe CQ5 and AEM 6.3. Planned implementation of 6.3.3.2 cumulative fix pack for AEM installation. Worked with Adobe day care to get fixes for incidents developed by Adobe

Maintained and participated in an on-call rotation to provide 24x7 quick response to systems and application issues.
10/1997 to 09/2016
Senior Engineer Target Corporation － Minneapolis, MN

Owner for the online operations social systems applications including Gift Registry and Cartwheel. Provide technical leadership to team of 6 engineers and contractors in recovery of incidents. Work with development team to ensure successful transition.

Administer Arcsight for Security Operations Center. Script tools using VBScript and Powershell to automate SOC investigations and processes. Investigate security alerts.

Design and implement break fixes for stores applications. Script recovery and monitoring automation using Perl, VBScript and Powershell.
11/1996 to 11/1997
Systems Consultant Lindenberg and Associates － Minneapolis, MN Contract with Target Corporation to provide technical support for stores applications
06/1993 to 10/1996
Support Technician Datacard － Minneapolis, MN Provide desktop support for windows and OS/2 environments. Technical escalation point for high severity issues. Personal tech to company officers including the CEO.
07/1992 to 06/1993
Instructor Advance Possis － Minneapolis, MN Install digital time clocks and timekeeping software for US Army bases world wide. Provide instruction on the use of the time clocks and software.
03/1991 to 11/1991
Simulator Technician Loral Aerospace － Honolulu, HI Repair and maintenance of integrated simulator systems including computer systems, electro-mechanical, hydraulic and optical systems.
05/1984 to 02/1991
Electronics Technician US Navy

Component level troubleshooting and repair of digital and analog electronics. Service included custodial duties and food service duties. I was certified as a food handler.
Education and Training
US Naval Nuclear Power School － Orlando, FL, USA Graduated top of class.
This resume is created in 7 minutes.
Professional Summary

Exceptional team leader with more than 10 years of administrative and security experience who possesses situational awareness and integrity, as well as dedication to safety, customer service, and an outstanding work ethic. Self-motivated with exceptional communication and computer abilities such as server monitoring, troubleshooting and technical support. Able to install updates, check permissions and verify details. Detail-oriented and systematic with an organized approach and positive attitude. Confident in making critical decisions quickly and effectively, while solving security challenges calmly and rationally. Skilled at training the highest quality personnel and discovering effective solutions to safety risks and concerns.

Skills
  • Excellent problem-solving abilities
  • Calm in emergency situations
  • Technical Troubleshooting
  • Military experience
  • Conflict resolution techniques
  • Access control procedures
  • Payroll
  • Report writing
  • Staff training/development
  • Help desk support
  • End-user support
  • Data security
  • Strong interpersonal skills
  • Effective leader
  • Remote access technology
  • Network component installations
  • Operating system testing
  • Desktop and laptop installations
  • Virus and malware prevention
  • Hardware and software installation
  • Data entry
  • Desktop support
Work History
Computer Technician EBryIT - Columbia, SC 01/2018 - Current
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up new work stations for employees.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Setup, installed and configured computers in various business locations to support operations and reporting.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
Federal Protective Services Supervisor (Armed) The Whitestone Group - Gaithersburg, MD 04/2015 - 01/2018
  • Responsible for supervising, motivating, coaching and training employees in a high-risk security environment.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Gathered employee data to develop monthly work schedules, which ensured that all departments were properly staffed for each shift.
  • Supports Security Officers as appropriate in carrying out their respective responsibilities, and make recommendations for positive and negative personnel actions.
  • Retrieved and compiled data using software programs such as Microsoft Word, Excel Spreadsheet, and Outlook to create and edit documents.
  • First point of contact for security professionals regarding performance, operations, emergency response activities, and department needs.
  • Conduct interviews, make recommendations for placement of security professionals, and execute site-specific orientations.
  • Ensure that contract-required training and screening elements for security personnel have been met.
  • Communicates and coordinates with Corporate Management regarding scheduling, staffing, equipment, record keeping, problematic issues, and related matters.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Inspects customer sites to ensure adequate coverage and compliance with post instructions and covers vacant posts as necessary.
  • Oversaw the day-to-day processing of payroll for over 50 employees, including review of timesheets and computing pay in accordance with FLSA.
  • Reviews all customer and company required reports for accuracy and timeliness; assists in preparing and submitting payroll information as required.
  • Respond  effectively to crisis management situations and assess security alarms or emergency alarms, medical aid, fires, oxygen deficiency alarms.
Technical Support Engineer Fannie Mae - Washington D.C. 11/2013 - 05/2015
  • Helped streamline repair processes and update procedures for support action consistency.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Analyzed end user and network issues to identify troubleshooting methods needed for quick remediation.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Engaged end users and answered questions via email, phone, website live chat and in forums.
  • Reviewed violations of computer security procedures and developed mitigation plans.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Recommend improvements in security systems and procedures.
  • Developed plans to safeguard computer files against modification, destruction or disclosure.
  • Conducted security audits to identify vulnerabilities.
  • Researched and developed new computer forensic tools.
  • Encrypted data and erected firewalls to protect confidential information.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Engineered, maintained and repaired security systems and programmable logic controls.
  • Monitored use of data files and regulated access to protect secure information.
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports and access.
  • Consistently met deadlines and requirements for all production work orders.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
TIER 1 HELP DESK ASSOCIATE Elauwit Networks - Columbia, SC 05/2013 - 11/2013
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes.
  • Complete customer requests and provide guidance in resolution of application, hardware, and software problems.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Troubleshoot customer equipment using various checklist and other tools/resources and obtained pertinent information needed to resolve customer issues such as MAC address, BSSID, SSID, speed test, transmit rates, RSSI, etc.
  • Create, update, and close trouble tickets using Remedy Ticketing System, and consistently met deadlines and requirements for all production work orders.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
ADMINISTRATIVE CORRECTIONS OFFICER Department of Juvenile Justice - Columbia, SC 01/2009 - 12/2012
  • Prepared, processed, analyzed, and managed information documents and property pertinent to juveniles departmental and facility operations.
  • Participated in the development, implementation, and maintenance of internal policies and procedures.
  • Researched and analyzed a variety of information on staff projects for reports or meetings and attended and participated in all staff meetings.
  • Prepared analytical reports for senior management using qualitative and quantitative techniques for analyzing and measuring effectiveness of the Juvenile Justice System.
  • Assisted in planning and evaluating activities to achieve project goals and objectives.
  • Monitored surveillance cameras and radio transmissions between staff in order to respond immediately to directions/emergencies, and to call for security support as needed.
  • Performed head counts of juveniles and confirmed each inmate's identity when conducting a facility count.
  • Collected and documented random and routine urine samples for testing.
  • Reviewed and conveyed procedures to improve response time and department productivity.
  • Used verbal and listening skills to determine potential inmate problems, such as suicide risk, intoxication, drug usage, assaultive behavior, etc.
  • Communicated information regarding security, safety and operations through the chain of command.
Squad Leader (Headquaters) South Carolina National Guard - Columbia, SC 09/2007 - 04/2011
  • Supervised and managed a squad of 15 soldiers, setting a high standard of efficiency, loyalty and integrity.
  • Operated and maintained communications equipment.
  • Provided thorough reports to superiors regarding the squad's activities on patrol.
  • Diagnosed hardware problems and fixed them or contacted appropriate repair service. 
  • Documented and processed classified materials and prepared daily, weekly and monthly situational reports for higher headquarters.
  • Served as liaison between junior enlisted and Platoon Sergeants to ensure the welfare of enlisted personnel and make officers aware of any potential situations that could affect mission preparedness. 
Education
Military Police Training United States Army - Fort Lenordwood, MO 2009
Correctional Officer Training The South Carolina Department of Juvenile Justice - Columbia, SC 2014
Bachelor of Arts: Accounting Public Relations Norfolk State University - VA 08/2007 - 05/2008
 Accounting Public Relations
Certifications & Licensure
  • CompTIA Security+ certification
  • Executive Protection certification 
  • NRA Weapons Instructor 
  • CPR
  • XRAY Screener
  • OC and Baton Spray
  • Maryland Handgun Permit
  • Federal Protective Service
This resume is created in 7 minutes.
Professional Summary
Accomplished and results oriented IT computer professional with many years of experience and multiple industry certifications. A self starter that successfully handles projects from resource acquisition through completion. Demonstrated ability and experience to troubleshoot, configure and upgrade all types of computer and LAN related equipment. Excellent communication skills with customers, vendors and associates. Diversified experience gained by completing projects for different types of organizations which included-- financial, health care, insurance, manufacturing, etc.
Core Qualifications
  • PC Repair & Network Technician
  • Cisco Network Specialist
  • Georgia Work Ready-GOLD
  • Industry Certifications
  • A+
  • MCP
  • MCSA
  • Network +
  • Cisco Networking Coursework:
  • 1. Network Fundamentals: IPV4 network addressing, VLSM, CIDR, Ethernet, planning/cabling networks
  • 2. Routing Protocols and Concepts: Static routing, Distance Vector, and Link-State routing protocols, RIPv2, EIGRP, OSPF
  • 3. LAN Switching and Wireless: LAN design, Switch concepts/config., VLAN's, VTP, STP, inter-VLAN routing, Wireless config.
  • 4. Accessing the WAN: WAN's, PPP, Frame Relay, Network security, ACL's, teleworker services, DHCP, NAT, intro to IPV6
Experience
December 2013
to
March 2014
DataSet for ADP Dealer Services Alpharetta, GA Network Specialist
  • Job description followed by agency employer and client company where work was performed.
  • Short durations of jobs due to project funding limits.
  • Employment gaps were result of down time while seeking new assignments.
  • Provided remote support for ADP field engineers when installing new/replacement Cisco network equipment Prepared for scheduled Cisco equipment installations by analyzing Visio network diagrams of customer networks Learned current customer network running configurations in advance of actual install using Telnet for remote access Ordered TCP/IP address blocks for newly installed equipment from ADP Network Services Utilized script generating software to create new running configuration scripts for new Cisco switches and routers Maintained communication with field engineer throughout install process until successful completion Completed certification tests of new equipment after installation and archived qualified configuration scripts Updated router images to current company standards.
November 2013
to
December 2013
RMS Computer Corp for Dell's State of Georgia contract Atlanta, GA IT Support Specialist
  • Retained to help reduce increasing workload at the State of Georgia building at 2 Peachtree Street in Atlanta, GA.
  • Performed general desktop support utilizing Maximo ticketing system Assisted other technicians to complete their open cases faster.
  • Imaged Dell desktop and notebook PC's with Windows XP or Windows 7 Participated in IMAC's, solved network connectivity issues, performed printer installations, etc.
  • Full time college student followed by work search activities and independent IT projects.
May 2008
to
November 2013
April 2007
to
May 2008
Abbtech for IRS Chamblee, GA Desktop/IT Support Specialist
  • Performed remote administration/software installs with "Remote Desktop Connection" on XP Pro PC's Utilized ITAMS ticketing system to manage help desk support Repaired/reimaged HP/Compaq models 5000, 5100, DC-5700S PC's using latest Ghost images and Runstream Imaged and configured software installs for HP NC6400 notebook PC's to include low level hard drive encryption Worked in a project team to replace hundreds of older CRT type PC monitors with new flat screen monitors.
February 2007
to
March 2007
Duluth, GA PC Build Technician
  • Imaged IBM/Lenovo X60, Toshiba M4, and M200 notebook PC's for pre-deployment phase of roll-out project.
  • Used BART PE disk and Ghost multicast sessions, performed individuals' data transfer to network storage server.
  • Configured systems for specific business units in accordance with build sheet documentation.
December 2006
to
January 2007
Principle Solutions Group for PruittHealth Norcross, GA PC Support Technician
  • Retained to work in a small team to install new network equipment at a newly acquired medical facility in Aiken S.C.
  • Installed WYSE terminals, wireless adapters and flat screen monitors at nursing stations.
  • Assisted end users with notebook network connectivity issues--both wired and 802.11B or 802.11G wireless.
March 2006
to
May 2006
Norcross, GA PC Repair Technician
  • Contracted to repair an outstanding backlog of small modular PC's for Home Depot that were long overdue for repair Performed bench servicing on hundreds of modular PC units in various stages of disrepair Most units required complete disassembly to replace damaged components Rebuilt and replaced many damaged or broken touch screens Reimaged and tested all units after repair and or rebuild Tested attached 802.11B wireless adapters to assure connectivity to a local wireless access point.
Education
1 2011
Gwinnett Technical College Lawrenceville, GA Associate of Applied Science: Networking Specialist GPA: GPA: 3.9 Networking Specialist GPA: 3.9
Skills
A+, ADP, agency, C, cabling, Cisco, Compaq, config, CRT, encryption, client, data transfer, DC, Dell, DHCP, documentation, EIGRP, engineer, Ethernet, Frame Relay, Ghost, hard drive, help desk support, HP, IBM, IMAC, LAN, access, MCP, Windows 7, Windows XP, monitors, Network security, Network, Networking, networks, nursing, OSPF, PC's, PC Repair, Peachtree, PPP, printer, Protocols, router, routers, Routing, scripts, script, Switch, Cisco switches, TCP/IP, desktop support, Technician, Telnet, Toshiba, type, Visio, WAN

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