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Security+ Certified 


Active Secret Clearance  

 Resourceful PC Technician in maintaining wide range of equipment in the field, proficient at testing, troubleshooting, and repairing implements, assemblies, and parts as well as making recommendations for future product development.
  • Quality control
  •  Utilizing scanner systems
  • Blueprint reading
  • Troubleshooting at component level
  •  Knowledgeable of applicable local codes
  • Available for frequent travel
  • Product development support
  • operational improvement
  • precision measuring capabilities
  • meticulous
Mantech Afghanistan PC Technician 04/2016 to Current
  • Maintaining, troubleshooting machines and updating electrical, optical, mechanical, software, and video and wireless communication systems
  • Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
  • Responsible for the siting of system design and configuration on a wide range of tactical and permanent systems supporting ground based security systems as; CCTV
DynCorp International Qatar Operational Service Technician 01/2013 to 01/2015
  • Planned work and determined appropriate tools and equipment.
  • Verified that machine setups conformed to specs.
  • Utilized facility tracking system to keep accurate records of completed repairs.
  • Processed work orders and prioritized jobs.
Sallyport Global Qatar General Services Technician 01/2012 to 01/2013
  • Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
  • Assisted in implementation of operations, maintenance and capital programs.
  • Planned work and determined appropriate tools and equipment.
  • Reviewed work orders and communicated with prior shift to assess work needs for the day.
IAP Manas Field Service Technician 01/2011 to 02/2012
  • Troubleshooted electrical and mechanical defects.
  • Led and coordinated the relocation of equipment to a temporary site during office renovations.
  • Completed hardware and functional testing on 3G/4G/LTE network equipment per customer requirements.
Aerotek Greenville, SC Field Service Engineer 02/2009 to 02/2011
  • Designed and implemented electrical equipment, facilities and systems for commercial and domestic purposes.
  • Collaborated with mechanical engineers to resolve product development and maintenance issues.
  • Performed complex calculations to establish manufacturing and installation specifications.
High School Diploma 2005 Bradwell Institute, Greenville, SC
Member of Who's Who Among America's High School Students 
4.0 GPA
Certificate in Building Codes and Inspection
Graduated Magna Cum Laude

Bachelor of Science: Engineering 2009 Savannah Technical College, Greenville, SC
3.5 GPA
Graduated Magna Cum Laude
 Academic Excellence Achievement Award
This resume is created in 7 minutes.
Systems Analyst with an analytical mindset and natural problem solving abilities. Customer-focused with excellent communication skills to gather requirements, perform business analytics, and deliver cutting-edge solutions. Seeking a role that incorporates technical and leadership skill sets to drive business productivity and performance.
  • Software Networking Hardware
  • Microsoft Windows
  • Remote Desktop Assistance
  • Data encryption, backups,
  • Server 2008
  • WLAN/LAN/WAN (all retrieval, virus removals
  • Microsoft Word 802.11)
  • Partition and format SATA,
  • Microsoft Access
  • Wi-Fi device set up PATA, and SSD
  • Microsoft Excel
  • Cat5e splicing
Software Support Specialist, 09/2016 to Current Command Alkon Birmingham, AL
  • Diagnose and resolve complex technical and product functionality issues related to the Command Series suite.
  • Test and replicate problems to determine the cause of the problem, and document any software deficiencies in case notes to provide to the development department.
  • Document all incoming issues and research in Clarify (Dovetail).
  • Manage customer expectations in regards to issue resolutions.
  • Work with customer and internal staff on performing and supporting customer upgrades.
  • Ensure customer records are accurate in company databases.
  • Maintain relationships and open lines of communication with colleagues.
Help Desk Analyst, 08/2015 to 09/2016 ASM Research Birmingham, AL
  • Identify, diagnose, and resolve Tier One issues for employees at the United States Department of Veterans Affairs.
  • Troubleshoot printers, computers, phones, cell phones, government laptops and unlocking Systematic Endpoint Encryption hard drives using a console.
  • Use Dame Ware and Microsoft Lync for the Remote Desktop tool.
  • Use Active Directory to research end user information, password resets, unlocking accounts, Poa exemptions, and much more.
  • Document every phone called receive using Service Desk Manger ticketing system.
Team Leader/Supervisor, 06/2015 to 08/2015 Avery Products Corporation Meridian, MS
  • Manage 10 operator and 30 team members Temp job.
  • Make quality checks, process reject materials, and first piece inspections on products being produce.
  • Assist operators in troubleshooting and repairs to the machines.
  • Report inventory balances, and issues in Microsoft Access database.
  • Nesco Resourse, Pascagoula, MS - Windows 7 Migration Technician 03/23/2015- 3 week Project.
  • Collecting clients data from old Dell PC's and transfer to new PC's.
  • ReImage PC's with an usb drive, and assign different users on the domain as an Administrator.
  • Installed and troubleshoot software, configured emails, and printer connection.
PC Technician/Network Technician, 01/2013 to 03/2015 Bott Technology Solutions Meridian, MS
  • Installing hardware and software.
  • Troubleshooting a variety of computer issues and setting up computer security measures.
  • Configuring computer networks.
  • Worked with internal customers, and external customers to resolve technical problem with the LAN/WAN.
Correctional Officer, 10/2011 to 01/2013 MTC East Mississippi Correctional Facility Meridian, MS
  • Defused disruptive behavior by verbal interventions.
  • Prepared written records and reports related to the work.
  • Supervise prisoner work crews inside and outside of the prison.
  • Counseled with inmates regarding institutional, domestic or emotional adjustment problems.
Customer Service Dispatcher, 10/2009 to 02/2011 DirecTV Meridian, MS
  • Input and maintain computerized customer and work order databases.
  • Provide technician support, not limited to but including customer contract and activity stat using and resolution.
  • Dispatch timely and efficient customer installation and trouble service assignments.
  • Demonstrated ability to learn equipment and steps required for efficient dispatch.
Education and Training
Bachelor of Business Administration: Computer Information Systems, 12/2014 University of West Alabama Livingston, AL Computer Information Systems
Associates of Arts: Liberal Arts, 12/2007 East Central Community College Decatur, MS Liberal Arts
Active Directory, Cat5, Clarify, Installing hardware, computer networks, Encryption, clients, databases, database, Dell, government, hard drives, inventory, LAN, laptops, notes, materials, Microsoft Access, Microsoft Excel, Windows 7, Microsoft Windows, Microsoft Word, Migration, Networking Hardware, PC's, printer, printers, quality, repairs, research, Technician, phones, phone, Troubleshoot, Troubleshooting, upgrades, usb, WAN, written
This resume is created in 7 minutes.
Professional Summary
I am a Support Technician skilled at Operating system installations, upgrades, updates, and hardware installation and maintenance including LAN/WAN devices. I specialize in hardware and operating system performance tweaks with 9+ years providing rapid client-centered technical support. I have expertise in identifying root causes. I am a dedicated IT professional highly effective at maintaining and installing software and hardware for laptop, desktop and printer devices.I have knowledge of Microsoft Operating System, as well as extensive experience with top OEM manufacturers such as HP, Dell, Lenovo, Acer, Toshiba and Macbook laptop, and desktop computers.
  • Microsoft Windows OS
  • Desktop and laptop repair
  • Fast learner
  • Team player
  • Working with shifting priorities
  • Self-starter
  • Tech Savvy
  • Strong communication skills
  • Focused
  • Positive and friendly
  • Detail-oriented
Work History
PC/Desk Side Support Technician, 01/2017 to Current
Living Word International Church Tulsa, Oklahoma
  • Restore data, operating systems, files, documents, and drivers.
  • Resolve computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Installation of software and operating systems on organization computers.
  • Maintain accurate hardware and software inventories.
  • Resolve technical support inquiries.
  • Resolve virus and malware issues.
  • Order necessary supplies and parts to repair malfunctioning hardware.
  • Restore data, operating systems, files, documents, and drivers.
  • Answer telephone calls promptly and minimize delays that could lead to abandoned calls.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.
  • Train team members in use of new Softwares and Hardwares
  • Communicate with vendors to resolve network outages and periods of reduced performance.
  • Troubleshoot and maintained all networking devices.
Field Service/Computer Repair Technician, 09/2010 to 12/2016
Lappydoc Technology Ota, Ogun
  • Provided base level IT support to non-technical personnel within the business
  • Resolved problems with malfunctioning products.
  • Researched, troubleshoot and resolved complex problems independently
  • Enthusiastically participate in job-related training
  • Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided on-call support for critical issues.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Conducted research to address customer concerns.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Described solutions to customers accurately and persuasively.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Trained end-users
  • Maintained accurate hardware and software inventories.
  • Built Custom PC\\'s and repairedDell, HP, Lenovo, Asus, Toshiba, Samsung, Acer,Macbook computers, Phones and Tablets.
  • Resolved virus and malware issues.
  • Installed software and operating systems on company computers.
  • Restored data, operating systems, files, documents and drivers.
  • Trained both internal and off-site users in repairing and resolving recurring issues.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Traveled up to 15miles to meet customers on location to handle hardware and software issues.
Computer Repair Technician, 10/2007 to 06/2010
Freelance Computer Repair Ota, Ogun
  • Set up and configured hardware and software on client equipment.
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Built and repaired Hp,Dell, and Lenovo computers.
  • Installed system software, including Antiviruses, Microsoft Office, AutoCAD, Matlab, Adobe suite, OEM Drivers.
  • Resolved virus and malware issues with a 98% success rate.
  • Installed software and operating systems on client company computers.
  • Repaired and replaced hardware.
  • Restored data, operating systems, files, documents, and drivers.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Managed customers\' expectations and experience to a high degree of customer satisfaction.
  • Conducted research to address customer concerns.
  • Assisted customers with order placing.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Answered incoming calls from residential and small business customers.
  • Traveled up to 15 miles to meet customers on location to handle hardware and software issues.
PC Technician/Desk Side Support (Internship), 01/2007 to 09/2007
Covenant University Ota, Ogun
  • Provided base level IT support to non-technical personnel within the business.
  • Resolved problems with malfunctioning products.
  • Enthusiastically participated in job related training.
  • Built and provided basic end-user troubleshooting and desktop support on Windows
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided on-call support for critical issues.
  • Traveled up to 4 miles to meet customers on location to handle hardware and software issues.
Bachelor of Engineering: Information Communication Technology, 2010
Covenant University - Ota, OG, Nigeria
Certification Training
  • Acquired A+ Certification Training at Goodwill Industries Of Tulsa, Oklahoma.
Blaise Tintong
Senior Pastor
Living Word International Church
2545 South Yale, Tulsa, Ok 74114

Victor EkwereCoordinator, International Student Centre
Oral Roberts University
7777 S Lewis Ave, Tulsa, OK 74171
This resume is created in 7 minutes.
Professional Summary
Analytical IT Professional effective at technical support and reporting. Highly computer-savvy.
  • Microsoft Office programs (Word, Excel, PowerPoint, and Outlook), PeopleSoft,
  • Experience with Remote Access and Ticketing software (Team Dynamix, Heat, Dame ware)
  • Active Directory (Peoplesoft)
  • Excellent interpersonal skills
  • Analytical thinker
  • Exceptional attention to detail
  • Skilled trainer
Work History
Helpdesk Desk Support Specialist (Contract) 08/2017 to 10/2017
Swift Staffing Agency, Baltimore City Public Schools Baltimore, MD

  • Reset Baltimore City Public School System employees network and employee-self-service passwords.
  • Primary point of contact via telephone with the goal of assisting individuals affiliated with the Baltimore City Public School System with troubleshooting and installing both hardware, software, and network issues.
  • Efficiently create daily organized and detailed call logs using HEAT software to keep track of customer work orders, complaints, and technology inventory.
  • Use Dame ware software to gain remote access to the individual's technology devices such a desktop, laptop, or tablet to assist with my troubleshooting techniques.
  • Troubleshoot various software applications that are used for educational purposes for the Baltimore City Public School System which include: Blackboard, Infinite Campus, Office 365 and I-Testing by making sure the proper user is signed into account, clearing cookies and cache from web-browser.
PC Technician 01/2013 to 08/2017
Office of Technology Services Baltimore, MD

  • Troubleshoot and install IVOP 1120 and 1140 phones to ensure efficient telecommunication throughout the university.
  • Create and update databases and Excel spreadsheets for IVOP 1120 and 1140 phones inventory. Use Team Dynamix and  PeopleSoft software to assist with the organization and data entry of multiple files and documents.
  • Gain access to confidential files and personal accounts on campus to complete tasks such as unlocking accounts and password resets through PeopleSoft
  • Use peripheral output devices such as scanners, fax machines, and copiers to assist with the daily work and organization of documents in the workplace.
  • Use Team Dynamix software to assist with the organization and implementation of daily tasks in the workplace.
  • Assemble and troubleshoot over 50 personal computers and peripheral devices per semester throughout the various high technology computer laboratories, classrooms, and faculty/staff offices on campus.
  • Train new student assistant workers each semester with the goal of assuring that they will learn to complete all tasks in an independent and expedited manner. 
Intern 06/2015 to 09/2015
Metropolitan Police Department, Information Technology Department Washington, DC

  • Conducted inventory on the latest technology which included 300 body cameras, 40 laptops, and 200 I-PADS which are a necessity to the officers while on duty.
  • Worked collectively with staff to gain knowledge on properly troubleshooting the technical equipment used within the police department's seven police districts such as administrative accounts, laptops, and personal computers.
  • Attended 6 bi-weekly cohort meetings to strategize and brainstorm with my peers about the different tactics that civilians and police officers can use to build a positive relationship with their communities.
NPower 01/2018 to Current
IT Trainee Baltimore, MD
  • Gaining daily knowledge about the Information Technology fields with topics such as: Configuring hardware devices which include: hubs, switches, and routers to successfully create different types of networks which include: Local Area Networks, Campus Area Networks, or Metropolitan Area Networks
  • Learning about the different types of media used to construct a telecommunications network such as copper cabling, fiber optic, and radio frequency and how they help devices on the network communicate
  • Accessing and troubleshooting the different aspects of a computer which include system BIOS,  Disk Operating System,  and peripheral devices
  • Learning how computers  communicate through the TCP/IP and UDP process by using their ephemeral  port numbers to share data packets
Bachelor of Science: Police Science with a Forensic Science Concentration May 2016 University of Baltimore - Baltimore, MD
Crime Scene Technician Certification: Police Science, Forensic Science May 2016 University of Baltimore - Baltimore, MD GPA: 3.50
CompTIA A+ Certification
This resume is created in 7 minutes.
Experienced IT professional with skills that cover a multitude of areas including; network configuration, security and topology design. Web design HTML5 with CSS, JavaScript, Python, Logisim, installation/troubleshooting of user devices hardware and software. Able to stay focused in fast-paced, high-pressure environments and to successfully manage multiple tasks. Excellent organizational and communication skills.
  • Hardware troubleshooting maintenance experience on desktops, laptops and PDAs.
  • Joint Worldwide Intelligence Communication Systems (JWICS), HTML/Web, Firewall/Security, LAN, WAN, TCP/IP, DHCP and Internet.
  • Assisted with planning, developing, installing, network troubleshooting, configuring, maintaining, and supporting the optimization of hardware, software, network and wireless applications; emphasis on Cisco routers, and switches.
  • Experience with National intelligence information systems worldwide.
  • Knowledge of SAP, Seibel, Teamviewer.
  • Kali Linux, Ubuntu Server, Windows 98-10 OS, Server 2000, 2003, and 2012, Active Directory, Exchange, DNS, Microsoft office suites 2000/2003/2012. 
  • Demonstrated knowledge of NT/2000/2003/2012 networks.
  • Handled troubleshooting, installation and use of Norton Ghost, TCAC and workstations, Anti-virus Programs, malware/spyware programs, TeamViewer and other software.
  • Monitored/analyzed databases including GSS, GSS Reporting, ISPA, HAPS, AdHoc, ETT, SPC, OCS, and Intercept.
  • Performed timely and accurate problem-solving with end users.
Self- Employed 06/2007 to Current On-Site Home Services Marlborough, MA
  • Assisted customers with computer problems and installed peripherals.
  • Performed internal and external home repairs/upgrades.
Parts and Technical Support II 01/2013 to 01/2016 Bose Westborough, MA
  • Provided support for customers via phone, email and remote support with products from headphones, home theater systems including multiple rooms, speakers right out of the box to well established networks with multiple rooms and wireless devices.
  • Help guide installers and clients through setup of software and networking support of SoundTouch products for a wide variety of technical abilities while providing timely troubleshooting and world class service.
  • Assisted with the developing the troubleshooting techniques for the wireless speaker systems, which are now being used globally.
  • Provided installers and customers with troubleshooting of IOS, Andriod, PC, Apple, and networking devices while maintaining efficient technical diagnosing and resolutions.
Operations Control Clerk 09/2008 to 01/2012 UPS Marlborough, MA
  • Monitored and analyzed multiple databases including but not limited to, GSS, GSS Reporting, ISPA, HAPS, AdHoc, ETT, SPC, OCS, Intercept, and Microsoft Office programs to prevent missed service on packages.
  • Provided management and hourly employees with needed information.
Field Service Technician 01/2006 to 01/2007 City of Mobile Mobile, AL
  • Provided hardware, software and networking support of government offices from the Mayor to the Fire departments to the city parks.
  • Performed upgrades, back-ups, installation and troubleshooting of PC's, peripheral devices (PDA's, Laptops, Printers).
  • Monitored disk storage activity and network troubleshooting.
  • Researched and provided information for solution of server hardware and software compatibility problem for Mobile Museum of Art.
  • Assisted with planning and developing of technology in offices and parks in City of Mobile.
PC Repair Technician 01/2002 to 01/2006 Baldwin County Board of Education Loxley, AL
  • Managed account information for over 1000 users; organized various software.
  • Created inventory system for IT Services parts, PC's, laptops and switches.
  • Monitored disk storage activity, network troubleshooting, planning, developing, installing, configuring, maintaining, and supporting of classrooms and offices in Baldwin County.
  • Maintained multi-million dollar equipment.
  • Assisted in management of Classified Hardware and software.
  • Assisted with troubleshooting, upgrades, backups, and installs of PC's, Cisco routers/switches/wireless, peripheral devices (PDA's, Laptops, Printers) and system migration.
  • Maintained hardware and software for Fairhope High, Middle, Elementary, K-1, J.
  • Larry Newton, Magnolia, Fairhope Mental Health, IT Services training lab, office personnel, and department heads.
System/Network Administrator 01/1998 to 01/2001 United States Marine Corps
  • Performed troubleshooting, upgrades, system migrations, monitoring disk storage activity and connecting peripheral devices.
  • Worked with and maintained multi-million dollar equipment in a detached/deployed environment.
  • Assisted in management of classified Hardware and software and provided network support.
Education and Training
Associate of Science: Cyber Security Middlesex Community College Wellesley Hills, MA


  • Cyber Security Club 2016-2018.
  • Dean's List.
  • Phi Theta Kappa.
  • Currently learning Computer Assembly and Architecture Language.
  • Cybersecurity Fundamentals and Ethics.
This resume is created in 7 minutes.
Technical Support Engineer
Quickly Resolve Complex Issues on Desktop and Mobile Platforms
Determine and solve issues on software, hardware, and connectivity in fast-paced technical environment. Adept troubleshooter, analyzing trends using advanced problem-solving techniques. Skilled documentation specialist and quality assurance tester. Train and mentor colleagues, imparting information, processes, and procedures strengthening workforce knowledge and effectiveness.
Areas of Expertise
  • Windows 10/7/XP 
  • Microsoft Office
  • Outlook/Skype
  • SharePoint Administrator
Professional Experience
Computer Operations Specialist 06/2000 to 05/2018 Humana, Inc. Louisville, KY
  • Provide first- and second-level IT support and security resolutions to over 70K company personnel, achieving exceptional ratings of 4.86 on customer surveys and 94.36 in call quality audits.
  • Created and upheld documentation for support staff and end-users in helpdesk knowledgebase, creating and editing over 1950 documents in 2017.
  • Trained incoming staff on policies and procedures both in-house and at vendor sites via multiple platforms including Skype and WebEX.
  • Established and maintained strong relationships with second- and third-level support team members, for assistance with issues and knowledgebase updates.
  • Performed quality assurance testing of internal systems for use by end-user population at large, ensuring customer satisfaction and minimal outages.
  • Assisted in development and adoption of self-service issue reporting options and self-service issue resolution options for the end-user population.
  • Developed and piloted chat functions for alternative issue resolution corporate-wide.
Test Lab Proctor 11/1999 to 04/2000 Sylvan Learning Center Louisville, KY
PC Support Specialist, Contract Position 12/1998 to 08/1999 Corporate Staffing Resources Louisville, KY
PC Support Specialist, Contract Position 11/1997 to 08/1998 Tascor Columbus, OH
PC Support Specialist 09/1996 to 10/1997 Brown-Forman Corporation Louisville, KY
Additional Relevant Experience

Corporate Staffing Resources, Louisville, KY
PC Support Specialist, Contract Position
Tascor, Columbus OH
PC Support Specialist, Contract Position
Brown-Forman Corporation, Louisville, KY
PC Support Specialist
Education, Certifications, and Training

Bachelor of Science, Computer Science, University of Illinois, Urbana, IL

ITIL Foundation Certificate in IT Service Management​ 
SharePoint Site Owner/Administrator​
People First Specialist​
Position of Public Trust DOD Clearance