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Professional Summary

Proficient Senior Consultant offering proven skills in HR administration. Dedicated to promoting efficient business operations and high productivity by on-boarding well-qualified candidates and minimizing employee turnover. History of driving advancements in training, productivity and team motivation through proactive approaches.

Work History
CrossCountry Consulting - Senior Consultant Washington D.C. 03/2018 - Current
  • Counsel leadership and offered actionable initiatives to reduce compliance-related issues addressing equal employment opportunity and sexual harassment
  • Review job applications to identify, vet and recommend optimal candidates
  • Improve project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution
  • Plan and managed recruitment activities for new hires using strategic personnel, staffing and position management practices
  • Lead management of HR policies regarding vacation, sick time, employee benefits, services and employment discrepancies or issues
  • Assist and guide clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges
Crowe Horwath LLP - Senior Consultant New York, NY 09/2015 - 02/2018
  • Mapped current processes and offer recommendations for improvement by assessing the impact of current business processes on users and stakeholders
  • Trained staff during demonstrations, virtual meetings, conferences and workshops for ongoing technical training and personal development classes for staff members
  • Collaborated closely with upper management to drive strategy through development and implementation of new systems
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners
  • Built partnerships with product management, support, and technology teams, as well as, sales, finance and operations departments to streamline processes
  • Worked with recruiting teams and human resources representatives to accomplish University hiring objectives by identifying 32 candidates yearly for the incoming entry level/intern class and attending campus activies at universities such as Villanova, Syracuse, Columbia, and Baruch College
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
National Security Agency - Office Assistant Fort Meade, MD 09/2010 - 07/2011
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Obtained TS/SCI Clearance

Skills
  • Client Relations
  • Process Improvement
  • Project Management
  • Motivated Collaborator
  • Silos Breakdown and Organizational Integration
  • Effective Communicator
  • Data collection and analysis
Education
2018 Columbia University New York Master of Science: Information Management
Syracuse University Syracuse, NY Bachelor of Science: Accounting & Marketing

This resume is created in 7 minutes.
Professional Summary

A talented individual offering dynamic skills and a passion for working on a variety of projects.Master of Finance candidate at Tulane University  and Project Management Professional candidate with  90 hours  of documented PMI training .  Actively looking for a new position with an innovative  company.Rapidly adapt to new technologies and possess expertise with MS word , Power point  , Excel  , Access and broad range of  software

( Python , R, SQL and C++)

Skills
  • Process Engineering
  • Oil&Gas
  • Process Improvement
  • Microsoft Office
  • Project Management
  • English , French and Russian Fluency
  • Data Analysis
  • Corporate Finance
  • Risk Management
  • Insurance Policy Processing
  • Detail oriented
  • Quality Management systems
Education
Master of Finance: 02/2020
 Tulane University - Houston -Campus
Bachelor of Science: Chemical Engineering Odessa National Polytechnic University - Odessa , UA
Work History
Financial Services Consultant, 03/2019 to Current
 Primerica – Houston, TX
  • Recruited, trained and mentored junior financial and support staff.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs. 
  • Worked with clients to assess and meet short- and long-term financial goal.
  • Contacted potential clients to pursue sales and gather funds.
Mathematics Tutor, 01/2019 to Current
 TakeLessons – Houston, TX

Improved overall students' average grades by a full letter grade by tutoring on a consistent basis and tracking their development throughout the semester, updating their parents weekly on their growth. Coached over 10 college students in Pre-Algebra, Algebra I & II, Geometry, and Pre-Calculus. Analyzed students' weak areas and aided in developing strong study habits and strategies to improve understanding while nurturing a respect for future applicability of the discipline. Processed all records required to document student's attendance and academic progress.
Certifications
  • Oil&Gas Industry Operations and Markets/Coursera
  • Certified Six Sigma  Green  Belt (CSSGB) / International Six Sigma Institute.
  • Project Management Techniques for Development Professionals/Inter-American Development Bank
  • Project Management Life Cycle / Rochester Institute of Technology

This resume is created in 7 minutes.
Career Summary
Versatile IT professional with vast knowledge of Enterprise Project Life-cycle methodology. Windows Systems Administrator strong background in project management and product support. Experienced Professional with over 4 years working with Managed Services Providers. Action-oriented with strong ability to communicate effectively to executive, and business audiences.
Areas of Expertise
  • Active Directory
  • Windows Server
  • Office 365 Administrator
  • Virtual servers/VMware
  • HIPAA
  • MDM Maas360 Expert
  • Accomplished with mobile devices
  • ITIL foundations
  • Technical problem solving
  • Customer service specialist 
Experience
01/2012 to 01/2013
IT Support Specialist WeRecycle LLC － Mount Vernon, NY
  • Provide IT equipment, support and training for all end users.
  • Troubleshoot and resolve network and system issues.
  • Developed Tested features across various browsers.
  • Created users and Groups for AD along with assigning permissions to access folders and other company resources. 
  • Accounted for well over 100,000 dollars of IT equipment
  • Deployed iPhones using maas360
06/2011 to 12/2011
IT Consultant Tek Systems － Purchase, NY
  • Build and configure Laptop for end uses at IBM facility
  • Resolve break fix tickets at IBM hospitality center
  • Deploy Blackberry Bold to Mastercard Staff providing superior service
  • Masterful Skills gained using the ticketing system Tivoli at IBM
  • First migration of email from lotus notes to Outlook exchange
  • Gained a deeper knowledge of BES and the use of mobile phones in the enterprise
05/2009 to 01/2012
Computer Technician Consultant Peak Organization － New York, NY
  • Responded to field service request as contractual labor across the Tri-state area.
  • Participated in National deployments providing support for Chase, Citibank, Experian and other fortune 500 clients.
  • Professional experience gained working on deployments of windows 7, HP Printer projects, and Server installations.
  • Developed incredible client and customer support.
Education and Training
Bachelor of Science: Food Service Management Johnson and Wales University － Providence, RI

Food Service Management

This resume is created in 7 minutes.
Professional Summary

Experienced bilingual Technical Support Analyst with over 4 years of experience in Information Technology Industry and over 2 years Salesforce CRM Administrator experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Certifications

Salesforce Certified Administrator

Credential ID: 8

Skills
  • Systems administration
  • Team leadership Skills
  • Data analysis
  • Technical Writing
  • System Configuration
  • Desktop support
  • SQL
  • MS Office
Education
2017
Associate of Science: Information Systems Technology
Great Bay Community College - 320 Corporate Dr, NH 03801

Experience in:

  • Configuring networking devices to forward traffic throughout a local area network
  • Installing and testing physical layer infrastructure to include copper, fiber- optic, and wireless media
  • Configuring and implementing virtualization of the desktop and network
Accomplishments
  • President of the International Club


Received the Outstanding Student Award from Great Bay Community College for leading the International Club for 3 years. The club consisted of 20+ new and existing students from a range of countries. As president I arranged, hosted meetings and scheduled work for club members to raise club funds.

Work History
11/2017 to Current
Technical Support Analyst Amadeus Hospitality – Portsmouth, NH
  • Providing technical support for clients including Spanish speaking
  • Demonstrating professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
  • Documenting all transactions and support interactions in system for future reference and addition to knowledge base
  • Ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
10/2016 to 03/2017
Print Production Assistant Speedpro Imaging – 195 New Hampshire Ave #100, Portsmouth, NH 03801

- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Logged, trafficked and updated projects in job management software.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Distributed an updated weekly report of project priorities to team members and management.
03/2011 to 10/2016
Waiter/Bartender BG's BoatHouse Restaurant and Marina – 191 Wentworth Rd, Portsmouth, NH 03801
  • Hardworking and valued team member
  • Increased customer rapport
  • Consistently provided professional, friendly and engaging service
  • Spoke with patrons to ensure satisfaction with food and service
  • Trained new employees

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