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Petroleum engineer adept at financial analysis of oil and gas assets and projects. Over 7 years of experience working in the oil and gas services industry, with extensive client facing and relationship management roles.
Seasoned technology expert with strong Management, Technical, and Execution skills. Strong people skills and confident communicator with peers, customers, partners, and vendors.
I am passionate about innovation, and helping those who are interested in pursuing their next great idea. Strong technical skills with a superb understanding of systems and architectures including large-scale enterprise and internet service architectures.
Information technology professional specializing in software and desktop support with experience in:
Assessed water pollutants by collecting and analyzing water samples from streams and lakes, raw, semi-processed or processed water, and industrial waste water.
Provided phone, email, and remote access support for room scheduling software; resolved technical issues; and devised solutions for universities and medium to large corporations.
Provided phone, email, and remote access support for software database to a network of 7,500 national and international clients; resolved issues relating to installation, errors, and general operation; performed major overhauls and upgrades to office network, including setting up and maintaining remote access for telecommuting employees; and responsible for routine maintenance and upgrades related to the company network, software/hardware and other equipment, including setup and installation of office equipment and peripherals, and updates of company website content.
Trained and apprenticed under a Master Luthier and performed repairs to violins and violas for regional school districts.
Computer/Audio Video Technician well-versed in troubleshooting audio/video and repairing computers that have malfunctioning hardware and software. Trained and experienced in most technology brands such as Apple, Windows, Dell, HP, etc. Internet installations as well as setting up soundboard, audio/video, hardware, software and video conferencing for live events etc. Background in imaging, printer installation, computer hardware replacement, software installation, adobe software, projectors and home/residential security systems. Skilled in upgrades, updates, network troubleshooting, cameras, tablets, mobile phones as well as video gaming consoles. Specializes in virus removal and performance tweaks. Seeking challenging position with opportunities for expanding upon existing skill base. Also worked as The Technical Crew(Stage Hand, Down Rigging, Electrician, AV Tech, Carpentry.) of amphitheaters, arenas, etc. This job consist of the help of creating live performances and events. Working for The Technical Crew has more detailed jobs and break down into more groups. Very great customer service both via phone and in person through residential and commercial customers.
Documented repair processes and helped streamline procedures for future home/residential security technical support services. Processed numerous of inbound technical support calls. Worked with managers to suggest product upgrades and changes. Supported home and residential security customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware. Troubleshot cameras and power hardware issues and worked with service providers to facilitate repairs for end users. Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support. Reviewed current hardware and software and recommended modifications to increase system speed. Updated software versions with patches and new installations to close security loopholes and protect users. Managed user profiles, security access and shared file structures. Tested performance, functionality and security of network systems, individual workstations and peripheral devices. Assisted customers with technical issues via email and telephone.
Constructing stages for live performances and events. Working at arenas, stadiums, amphitheaters, convention centers and constructed live events as well as maintained them. Working on The Technical Crew break down into more titles such as Down Rigging, Stagehand, audio/video, Electrician, Carpentry. Down rigging consist of constructing stages and trusses to hold most equipment that's airborne for live performances and any other such events. A/V and Electricians all include building large video panels and setting up PA systems. Stage hand is the crew mostly for set changes swapping out or constructing fast equipment for the event. Carpentry consist of building stage, or flooring and tiling, to walk on and perform on. I have constructed, maintained live events as well and been on many tours and gigs.
Helped via telephone to understand user problems, run through testing diagnostics and ask probing questions to locate root causes. Removed malware and viruses from laptops and desktop systems using specialized software. Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware. Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions. Installed, set up and repaired devices and system components on products. Created communication strategies to meet client objectives and delivered fast, friendly and knowledgeable service for routine questions and service complaints. Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Accurately documented calls and caller information in ticket software and made updates to data as needed. Addressed hardware and software problems by researching and resolving concerns through effective strategic troubleshooting. Maintained high-volume workload within fast-paced environment by assisting 100+ clients per week and consistently meeting performance benchmarks. Went through training classes for troubleshooting on all products and devices.
Home and business internet installation, audio systems, TV's and computer repair. Experience with WAN/LAN domain and home networks. Built and repaired HP, Asus, Lenovo, Toshiba, Dell, Apple products. Restored data, operating systems, files, documents and drivers. Resolved computer hardware, software virus and malware issues. OS imaging, printer installation, microsoft , graphic design, adobe software, email issues and worked on Windows operating systems. Maintained audio boards, Public Address Systems(PA) and projectors. PC and Consoles Gaming builds as well as repairs.