• Managed, designed and facilitated, as Lead Consultant, orientation, training and tour for new hospital rebuild of 3 hospitals and 2 medical office buildings in San Leandro, Oakland, and Redwood City for 6,500 physicians, managers and staff.

• Team Building, Strategic Planning,
• Process Improvement,Workplace Bullying.
• Difficult Conversations, Emotional Intelligence.    

• Presented Service and Diversity segment of New Employee Orientation for 35-85 employees and physicians.
• Managed “Language Matters” (24/7 video hospital interpreter services) for limited English speaking patients and families.

• Managed annual $65K Leadership Forum, including scheduling offsite venue, theme and keynote speaker, celebrating accomplishments of 355 managers who completed annual learning requirements. ​​

• Worked with senior leadership transition teams to strategize and plan new facility openings during 2014
• Ensured 6,500 physicians, managers and staff were trained and toured to meet Title 22 requirements.
• Coached Patient Care Services Senior Leadership Team during offsite, increasing service scores by 15% for that quarter.
• Facilitated skill development programs for leaders in a week-long, residential Middle Management Development Program.

Marketed and conducted community outreach events/health fairs for PCS's Coalition for Nursing Careers in California.

• Targeted less represented students for scholarships and nursing programs and other allied health fields.

• Created/facilitated courses: Ethics and Fairness, Workplace Violence Prevention, Sexual Harassment Prevention, Team Effectiveness for 10,000 employees. 
• Efforts yielded 60% improved performance of the Alameda County goals.

• For small business clients, create marketing strategies and business plans to improve business results.
• Helped organize and facilitate marketing workshops on effective email marketing and value proposition creation.
• Designed digital marketing tactics that improved companies' digital footprints, including creation of website landing pages and calls to action that increased conversions by 30%
• Performed business assessments for small to midsized businesses; helped businesses develop, plan, and implement marketing strategies; and created marketing materials to grow customer bases.
• Produced marketing materials for a technology company, including email campaigns, social media campaigns, and expo marketing materials that increased qualified leads by 60%.
• Organized and led meetings for status updates and milestone confirmations, ensuring ongoing progress.

• For a portfolio of up to 17 small businesses, partnered with companies and employees to develop strategic plans, business processes, and brand marketing strategies to achieve business growth.
• Prepared creative briefs and helped businesses create marketing materials (quad charts, pitch decks, and brochures and flyers for expos/trade shows), generating up to 300% the previous number of leads.
• Trained key company personnel on content marketing, instructing on technology acquisition and use, content creation and distribution, and results metrics. This training resulted in an effective team and self-sustaining content marketing programs for several companies.
• Used Business Model Canvas and strengths, weaknesses, opportunities, and threats (SWOT) analyses to design/document business models, create value propositions/positioning statements, and align business activities, setting a foundation for success.  
• Created and led weekly webinars for senior executives on business development, including brand positioning and business marketing.
• Held weekly one-on-one meetings with businesses to share updates, report results, explore opportunities, and confirm milestones against benchmarks, keeping business strategies on track.

• Taught lessons encompassing a range of skill-building activities for speaking, writing, reading and listening.
• Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
• Engaged in cultural immersion programs with students to further augment global understanding.
• Instructed more than 25 students through lectures, discussions, group activities and demonstrations.
• Attended professional development workshops focused on learning goals and classroom management.
• Developed creative course plans and earned high commendation scores from students and Director of Studies 

• Managed a team of 10 to 20 help desk representatives, ensuring that team members solved customer problems and that customer satisfaction levels remained high.
• Interviewed and onboarded new hires, trained staff on managing customer expectations and delivering effective customer service.
• Evaluated team using key performance indicators such as average handle time and customer satisfaction, using results to develop strategies to support professional development and enhance team performance.

• Taught and promoted safe work practices among subcontractors and staff.
• Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery. 
• Partnered with cross-functional teams to address and protect landlord's real estate interests, HOA regulatory matters, maintenance management and facilitate team based resolutions.
• Analyzed statistical results calculated to provide reports and in-depth knowledge of marketplace trends. 

• Delivered quality account management and problem resolution, resulting in 100% quality scores.
• Developed relationships with clients and call center departments through clear communication.
• Developed rapport with the customer base by handling difficult issues with professionalism.
• Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
• Taught underserved school's students on financial literacy to improve banking knowledge through non profit Operation Hope.

• Architected the standard warranty extension for products shipped to LATAM countries. As part of this process, all the service contracts for orders to Latin America were automatically extended based on business rules. Setup business events in Oracle to trigger the extension API during order booking and order line close.
• Managed development effort for the project to automate manual process of entering weights and dimensions in Oracle. Designed and Led the development effort to create Commercial invoice, Packing slip and Shippers letter for multiple orgs within Ixia.

• Automated the load of credit card transactions from Visa/JPM to Oracle iExpense. The integration was developed for Visa VCF file format and JPM STF file format.
• Designed and developed the integration of orders placed in eCommerce site (Magento) to Oracle AR. Developed the associated payment processing program for receipt application. Developed GL interface to create journals for Royalties.
• Re Architected the Questaweb to Oracle EBS interfaces for Receiving and Payables to capture landed costs accurately. Developed reports to reconcile receiving and payables with Questaweb.

• Analyzed Yamaha's existing label printing software and redesigned it to use Zebra enterprise connector, XML documents and Oracle SQL. This initiative offered flexibility to add different label styles depending on Yamaha customer requirements.
• Enhanced the existing Oracle forms for handheld to incorporate the new design.

• Integration Lead for the integration of Agile PLM with Oracle e Business Suite. 
• Architected and developed the SOA composites to interface ECOs, Software ECOs, MCOs etc to Engineering module in Oracle EBS. The composites transformed the Agile axml to map with Oracle Engineering API's using Fusion middleware.
• Configured JMS server and JMS queue in weblogic server for Agile connectivity. Configured Data sources, persistent stores and deployments for integration.
• Worked closely with offshore to develop Oracle APIs for integration
• Developed a custom ADF page to monitor the messages from Agile and resubmit in case of any errors.

• Technical Lead involved in the implementation of Oracle SOA based services for integration with various systems across Gap.
• Designed and developed SOA based web service for posting GL data to Oracle. The web service provides a common platform that be used by various systems across Gap to post data to Oracle.
• Designed and developed utility web services that be used to get information from Oracle.
• Managed the onsite team at Gap through the implementation of Shipments and Receipts integration to Oracle EBS.
• Developed integration for Pedimento XML messages(Mexico customs form)  with Oracle EBS.

Environment & Tools: Oracle E-Business R12, Oracle Fusion Middleware, Oracle SOA, BPEL, XSLT, XML

• Technical Lead in charge of various extensions in Guess.
• Architected and Led the development of Guess payment batch approval process. This involved the extension of the standard payment process to include an intermediary step to send the payment batch for approval. Developed custom workflow and notification pages to manage approvals. Setup custom AME rules to manage approvals. The payment batch workflow also supported multiple/ parallel approvals depending on the amount. 
• Customized Oracle Budgets Approval workflow to facilitate sequential approvals from stakeholders.
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• OAF customizations in iExpense pages to adhere to Guess requirements. Customized the Oracle iExpense approval process to select approver based on custom rules. Customized the OAF iProcurement pages to default location, change approver and update the description.
• Designed scripts to upload iProcurement catalogs, hierarchy and item images to Oracle.

Environment & Tools: Oracle E-Business R12, Oracle Projects, Oracle iExpense, Oracle iProcurement, Oracle OAF, AME, Workflows.

• Technical Lead involved in the integration of Oracle ERP and HubSpan 
• Designed and Developed integration leveraging the Oracle XML Gateway to transmit and receive XML files to/ from various business entities.
• The integration included, Order import from the trading partners to Oracle using OAG Order XML format, ASN from Oracle after successful ship confirmation and Invoice files from Oracle using OAG Invoice XML format

Environment & Tools: Oracle E-Business R12, Oracle Order Management, Oracle Receivables, Oracle Workflow, Oracle Message Map designer, XML Gateway.

• Involved in the R12 upgrade at Capital Source bank and subsequent migration to PacWest ERP. Responsibile for the migration of Oracle RICEW objects to Pac West instance as part of the merger between Pac West and Capital Source bank.
• Worked with the offshore team to ensure that the migration was effective and timely.
• Customized the Check printing and positive pay programs in R12.
• Developed OAF page extensions and personalizations to carry forward the functionality from 11i to R12. 

Environment & Tools: Oracle E-Business R12, Oracle Payables, jDeveloper, OA Framework, Oracle Workflow, BI Publisher, Reports 10g

• Analyze, Design and Implement solutions in Oracle Financials, Distribution and Manufacturing modules for clients. Clientele includes Guess Inc, Gap Inc, Yamaha Music, Smart Technologies, Emulex, Ixia, Pacific Western Bank, Emtek Products etc.
• Architect integrations using Oracle Fusion middleware.
  
• Help in pre sales activities on various technologies in the ERP, BI and Integration middleware space.
• Mentor technical team for timely project delivery.
• Evaluate latest technologies and develop product solutions for potential clients. Developed Mobile approvals using open source technologies, WMS dashboard using Oracle MAF, Data warehousing using Redshift, Tableau and open source ETLs.
• Develop client proposals and statements of work.
• Help in the evaluation of technical candidates.
• Represent CTR at conferences including Oracle OpenWorld and user conferences. Speaker at SDOAUG and SROAUG.

• Technical Lead involved in the Oracle apps upgrade to R12 at Guess.
• Responsible for the successful migration of custom objects from the 11i instance to R12. Worked with the offshore team to ensure that the migration was effective and timely.
• Customized AP invoice workflow to facilitate parallel notifications to multiple approvers based on the invoice amount. The invoice is approved if the required minimum approval count is reached.
• Developed conversion programs for AP bank accounts, iProcurement category hierarchy and iProcurement item image mapping.
• Customized the Check printing and positive pay programs in R12.
• Customized iProcurement approval rules based on the requisition creation user and delivery location.

Environment & Tools: Oracle E-Business R12, Oracle Payables, iProcurement, iExpenses, BI Publisher, jDeveloper, OA Framework, Oracle Workflow.

• Technical lead involved in the solution design and development of EDI integration with trading partners using Oracle SOA suite 11g for Purchasing and Order management documents
• Architected and developed SOA composites for Inbound Sales order, Inbound change order and outbound ASN using Oracle Fusion middleware, Oracle XML and Oracle B2B for translation of the document to EDI format.
• Designed and developed SOA composites for Outbound Purchase order, Outbound purchase order change and inbound ASN documents.
• Designed and developed SOA composites for transmission of payment files (ACH, IACH, FMT) to banks.
• Developed BAM reports for monitoring and error reporting in SOA composites.

Environment & Tools: Oracle E-Business 11.5.10, Oracle Fusion Middleware, Oracle B2B, BPEL, SOA suite 11g, BAM reports, jDeveloper, Oracle Purchasing, Order Management.

• Responsible for the remote support for Capital source bank project involving in the analysis, design, implementation and ongoing support of Oracle Purchasing, Oracle GL, Oracle Accounts Payable, Accounts Receivable and Fixed Assets modules.
• Developed conversion scripts for Supplier and supplier site, Open Invoices and Fixed Assets from legacy system to Oracle. The data conversion was done during a merger of the bank.
• Customized the AME rules in Oracle to create custom paths for purchase order approvals and invoice approvals pertaining to Capital source bank.
• Developed custom Oracle reports for the include Oracle Purchasing, Oracle GL, Oracle payables, Oracle receivables and Fixed Assets modules in oracle.

• Involved in R12 implementation of Oracle apps at Murad Inc.
• Designed and developed custom data marts for OBIEE reports that adhere to the star schema for order to cash modules.
• Customized the oracle GET_CUSTOM package to calculate the tax on freight for sales orders. The customization calculates the city, state and county taxes based on the e business tax setups for the sales order.
• Developed custom reports in ASCP for reporting supply and demands in OBIEE.
• Designed and developed custom reservation solution for placing sales order reservations for International and National Order types.
• Developed and published web services using Oracle's Integrated SOA gateway as part of integration with third party e-Commerce product (Magento).
• Setup e-Commerce gateway to enable Murad for EDI transmissions. The transaction types included 810, 850 and 856.
• Designed and developed a custom returns form for B2C customers. The Direct return form facilitated partial return of PTO in addition to the regular return process. As part of the process, the return order and inventory receipts were created using Oracle standard API's.

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Environment & Tools: Oracle E-Business R12, Oracle Receivables, Oracle Inventory, Advanced pricing, Order Management, Advanced Supply chain planning, e-Business tax, Integrated SOA Gateway, Reports 10g, Forms 10g

• Worked as the Technical consultant responsible for the development of XML Publisher reports for EMWD.
• Customized the standard AR Invoice report and AR customer statements to fit the requirements of EMWD.
• Developed XML publisher templates for the Invoice and the Customer statement reports.

Environment & Tools: Oracle E-Business 11.5.5, Oracle Reports 6i, Oracle AR.

• Developed a custom imaging system in OA Framework for Emtek that facilitated the review of fax orders and assign the orders to various groups after review. The Imaging application supported 3 different user profiles namely Review, Order Entry and Super user functionalities.

Environment & Tools: Oracle E-Business 11.5.10, jDeveloper, OA Framework.

• Involved in the R12 implementation at Demand Media.
• Responsible for the conversion of Employees, Employee assignment, Employee salary including salary history, Employee supervisor history and Employee termination history.
• Involved in the conversion of Open Purchase orders from the legacy system to oracle.

Environment & Tools: Oracle E-Business R12, HR, PO, BI Publisher.

• Responsible for the Design, development and support of a custom Mobile Supply Chain solution at Emulex.
• Developed custom MSCA screens for shipping based on Serial numbers or Lot numbers. This enabled users to associate serial or lot numbers to a delivery. The users also had the option to scan by box number, to scan all the serial numbers in a particular box.
• Developed a custom Shipping page using OA Framework which provided the ability to Ship Confirm deliveries or to exclude items from a particular delivery.
• Developed a program to update freight costs and ship confirm the deliveries.

Environment & Tools: Oracle E-Business 11.5.10, jDeveloper, OA Framework, Order Management, Inventory, Oracle MSCA.

• Worked as a Technical consultant involved in the upgrade of Oracle e-business suite of applications from 11i to R12. 
  
• Customized the Oracle Receivables Sub Ledger Accounting OA Framework page to default values selected in header to the lines.
• Customized the R12 AP check format to conform to the client requirements using BI Publisher.
• Customized the custom library to calculate the carton counts while entering the sales order. If the carton count was fractional then the customization will not allow the user to book the order.
• Involved in the migration of the custom objects from the 11i environment to R12.
• Customized the Positive Pay oracle report for different financial institutions.

• The objective of the project was to implement iStore at Gehr Inc. The Item detail page was customized to group items based on the Categories setup in Oracle. Each section had specific categories attached to it. The user could toggle between the items in a category and the page dynamically showed the selected items' UPC, image, weight, Available quantity on hand etc. This was achieved by use of Javascripting along with Java Classes to retrieve the item information.
• Customized the item detail page to display pricing matrix in multiple tiers and multiple price breaks. The Tier pricing was setup in Advanced Pricing.
• Developed conversion program for uploading the images for iStore items. The conversion took care of creating the media objects and associating it with the respective item.

Environment & Tools: Oracle E-Business suite 11.5.10, Oracle iStore, Oracle jDeveloper, JSP, JTF Framework.

• Customized Oracle iStore to have a localized login specific to the client. The customized login provided the additional feature which enabled the Salesreps to login to iStore and place orders for any customers they serviced.
• Modified the iStore JSP product display and invoice templates to display custom pricing based on UOM for each item. Modified the shopping cart template to include order checking and minimum order quantity for each item.
• Worked on extending VO's for Oracle quoting screens to include the per price of each item.

Environment & Tools: Oracle E-Business suite 12i, Oracle iStore, Quoting, Oracle jDeveloper, JSP, JTF Framework, OA Framework.

• Pioneered in the design and implementation of an end to end EDI solution for Dottie replacing their existing third party EDI tool. The solution was implemented using Oracle's Integration B2B, Oracle Enterprise Service Bus (Middleware) and e-Commerce gateway. The solution used Oracle ESB to create the maps for EDI documents.
• Setup the Trading partner management and Transmission protocols using Oracle B2B. The following transaction types were setup as part of the implementation - 810 Outbound, 855 Outbound, 850 Inbound and 997 acks.
• Setup the e-Commerce gateway for Trading partner management in Oracle. Developed custom reports for transmission details and error reporting. The solution was capable of setting up customer items on the fly depending of the items received in the PO document from the customer. The customer items setup were used in the PO Ack and Invoice documents going out.
• Developed the conversion scripts for e-Commerce gateway to minimize the setup of trading partners manually in Oracle.
• Designed and developed a custom interface between a third party shipping tool (Proship) and Oracle using Shipping API's. The solution created LPN's in Oracle based on the packages that were shipped and added the freight costs of the delivery to the Order.
• Worked on customizing the Pick slip, Pack slip and Invoice reports using BI publisher.

• Involved in the conversion of Customers, BOM, Master Items, Price List and Sales orders from the legacy system to Oracle Apps.
• Developed Sales Order and Picking sheet report using XML publisher.
• Implemented the scanning logic for code128 Bar Code font in XML publisher.
• Involved in the development of Oracle Discoverer reports in the Order Management and Shipping modules.

Environment & Tools: Oracle E-Business suite 11.5.10, XML Publisher, Oracle Discoverer, Oracle OM, PO, Inv, BOM.

• Involved in the setup of the e-Commerce gateway for PO, ASN and invoice, creation of Trading partners and associated development using SQL and shell scripts.
• Designed and developed Custom Quote interface using Quoting API's to create quotes in Oracle Quoting. The solution involved the design of a front end Form that was used for customer maintenance, An outbound extract to select the transmit the Customer/Site/Price List/ Item information to a third party web tool and an inbound package utilizing the Oracle API's for quote creation.

Environment & Tools: Oracle E-Business suite 11.5.10, Reports 6i, Forms 6i, Oracle Workflow, Oracle Quoting, AP, OM, PO.

• Techno Functional consultant involved in the support and enhancements of Oracle EBS at Warner Music for Oracle GL, AP, AR, PO and OM 
• Involved in the implementation of a New Org in the Oracle AR and GL instances. Customized the AR to GL interface to include the new Org. 
• Customized the Oracle Sales order form to include Discount and Sales promotions.
• Designed the conversion of AP checks and Invoices from legacy system to the new Org.
• Developed automation of the Credit memo generation to offset the return items to WMG.
• Designed and developed an interface to import legacy orders into Order Management.

Environment & Tools: Oracle E-Business suite 11i, Oracle 9i, Reports 6i, Forms 6i, Oracle AR, AP, GL, OM, PO.

• Involved in the enhancement, maintenance and support of Oracle EBS at Aetna.
• Worked on some of the key initiatives at Aetna including Medicare Modernization Act, EAP (Employee Assistance Program) and Oracle Archive and Purge project.
• Prepared detail design documents for the projects.
• Involved in the creation of custom procedures, packages, triggers and reports as part of various projects.
• Developed interfaces to import invoices, credit memos and debit memos to Oracle Receivables.
• Developed interfaces to import customers to the TCA architecture.
• Designed and developed Auto Lockbox program to get data from the banks.
• Developed extraction procedures using PL/SQL for extracting data for the downstream interfacing applications.
• Created testing Strategy for System and Specialty testing of EBS.
• Led a of 4 member offshore team for enhancement and support activities.

Environment & Tools: Oracle Applications 11.5.9 (AR, AP, GL), Reports 6i, Forms 6i, SQL, PL/SQL, PVCS.

• Member of the Onsite team involved in the upgrade of Oracle e-business suite of applications from 11.5.5 to 11.5.9.
• Identified the different modules impacted by upgrade and provided solutions for 
• Reapplied the Oracle Forms customizations specific to Aetna in the Receivables Environment.
• Led a 4 member offshore team for quality and timely delivery of project deliverables.

Environment & Tools: Oracle Applications 11.5.9 (AR, AP), Oracle 9i, Reports 6i, Forms 6i, SQL, PL/SQL, PVCS.

• Worked as part of the Offshore team for clients Aetna and Nordstrom.
• Involved in the support and enhancements of General Ledger, Accounts Receivable, Order Management and Purchasing modules.

Environment and Tools: ​Oracle applications 11.5.5, Sun Solaris, Reports 6i, PL/SQL, Toad