Principal Consultant resume examples

• Managed, designed and facilitated, as Lead Consultant, orientation, training and tour for new hospital rebuild of 3 hospitals and 2 medical office buildings in San Leandro, Oakland, and Redwood City for 6,500 physicians, managers and staff.

• Team Building, Strategic Planning,
• Process Improvement,Workplace Bullying.
• Difficult Conversations, Emotional Intelligence.    

• Presented Service and Diversity segment of New Employee Orientation for 35-85 employees and physicians.
• Managed “Language Matters” (24/7 video hospital interpreter services) for limited English speaking patients and families.

• Managed annual $65K Leadership Forum, including scheduling offsite venue, theme and keynote speaker, celebrating accomplishments of 355 managers who completed annual learning requirements. ​​

• Worked with senior leadership transition teams to strategize and plan new facility openings during 2014
• Ensured 6,500 physicians, managers and staff were trained and toured to meet Title 22 requirements.
• Coached Patient Care Services Senior Leadership Team during offsite, increasing service scores by 15% for that quarter.
• Facilitated skill development programs for leaders in a week-long, residential Middle Management Development Program.

Marketed and conducted community outreach events/health fairs for PCS's Coalition for Nursing Careers in California.

• Targeted less represented students for scholarships and nursing programs and other allied health fields.

• Created/facilitated courses: Ethics and Fairness, Workplace Violence Prevention, Sexual Harassment Prevention, Team Effectiveness for 10,000 employees. 
• Efforts yielded 60% improved performance of the Alameda County goals.

• For small business clients, create marketing strategies and business plans to improve business results.
• Helped organize and facilitate marketing workshops on effective email marketing and value proposition creation.
• Designed digital marketing tactics that improved companies' digital footprints, including creation of website landing pages and calls to action that increased conversions by 30%
• Performed business assessments for small to midsized businesses; helped businesses develop, plan, and implement marketing strategies; and created marketing materials to grow customer bases.
• Produced marketing materials for a technology company, including email campaigns, social media campaigns, and expo marketing materials that increased qualified leads by 60%.
• Organized and led meetings for status updates and milestone confirmations, ensuring ongoing progress.

• For a portfolio of up to 17 small businesses, partnered with companies and employees to develop strategic plans, business processes, and brand marketing strategies to achieve business growth.
• Prepared creative briefs and helped businesses create marketing materials (quad charts, pitch decks, and brochures and flyers for expos/trade shows), generating up to 300% the previous number of leads.
• Trained key company personnel on content marketing, instructing on technology acquisition and use, content creation and distribution, and results metrics. This training resulted in an effective team and self-sustaining content marketing programs for several companies.
• Used Business Model Canvas and strengths, weaknesses, opportunities, and threats (SWOT) analyses to design/document business models, create value propositions/positioning statements, and align business activities, setting a foundation for success.  
• Created and led weekly webinars for senior executives on business development, including brand positioning and business marketing.
• Held weekly one-on-one meetings with businesses to share updates, report results, explore opportunities, and confirm milestones against benchmarks, keeping business strategies on track.

• Taught lessons encompassing a range of skill-building activities for speaking, writing, reading and listening.
• Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
• Engaged in cultural immersion programs with students to further augment global understanding.
• Instructed more than 25 students through lectures, discussions, group activities and demonstrations.
• Attended professional development workshops focused on learning goals and classroom management.
• Developed creative course plans and earned high commendation scores from students and Director of Studies 

• Managed a team of 10 to 20 help desk representatives, ensuring that team members solved customer problems and that customer satisfaction levels remained high.
• Interviewed and onboarded new hires, trained staff on managing customer expectations and delivering effective customer service.
• Evaluated team using key performance indicators such as average handle time and customer satisfaction, using results to develop strategies to support professional development and enhance team performance.

• Taught and promoted safe work practices among subcontractors and staff.
• Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery. 
• Partnered with cross-functional teams to address and protect landlord's real estate interests, HOA regulatory matters, maintenance management and facilitate team based resolutions.
• Analyzed statistical results calculated to provide reports and in-depth knowledge of marketplace trends. 

• Delivered quality account management and problem resolution, resulting in 100% quality scores.
• Developed relationships with clients and call center departments through clear communication.
• Developed rapport with the customer base by handling difficult issues with professionalism.
• Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
• Taught underserved school's students on financial literacy to improve banking knowledge through non profit Operation Hope.