I gained excellent face to face customer service skills, time management skills and problem solving skills, organizational skills. Gained working knowledge of Microsoft Applications and Windows. Organized loose mail and packages in order of walking sequence of route, daily. Used hand-held scanning device to input package and special mail data.  Managed time while working with little to no direct supervision. I provided excellent customer service and an optimal delivery experience.

• Develop business opportunities (identify, qualify and close) -"relationship marketing".
• Oversaw sales forecasting, goal setting and performance reporting for all accounts.
• Negotiated prices, terms of sale and service agreements.
• Created sales contacts with on- and off-premise accounts.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

• Oversaw remote sales territory (Colorado & Wyoming ) to achieve quarterly and annual sales targets.
  
• Displayed advanced knowledge of products through research and assistance to customers.
• Implemented customized proposals for customers.
• A trusted adviser to Aristocrat's key customers.
• Worked closely with regional Sales Team to develop strategies for individual accounts and territories. 
• Presented and demonstrated company games and systems products.

• Performed installation and integration of new system products into existing systems. Develop new processes and business practices which result in business improvement for the company.

• Regularly schedule consultation visits within assigned customer base to advise customer of value added services, potential opportunities for services, product solutions, and other needs that may be identified during visit while promoting Aristocrat. 
• Worked closely with casino General Managers and Executive Management regarding all Oasis suite operations.
  
• Worked on special assignments critical in nature to meet revenue, customer satisfaction issues, time frames, and other business goals unrelated to core responsibilities.
• Troubleshoot problems with all systems software products.
• Identify and report potential Systems software issues to D&D.

• Second level of support and provide technical service for all OASIS software products.
• Casino Management Software) Trouble shoot and provide training and documentation for all modules.
• Dial-in to required locations and provide problem resolution to Database and end user.
• Identify and report software issues to next level support.
• Document and update in-house knowledge database for reoccurring issues.
• Provide On-Call troubleshooting and support.
• Provided problem resolution on a daily basis to multiple casinos world wide.

• Executed Quality Assurance on new homes.
• Met with homeowner's at their home site to conduct the final walk through in addition to covering warranty information.
• Schedule subs and disposition work orders for all warranty work.
• Following up with home owners to ensure all work was complete.
• Provided assistance with Networks, Routers, workstations and printers in the field.

• Perform problem determination and resolution and recorded all trouble situations reported to I.T.
• Provided basic training to Support Technicians and users.
• Responsible for providing first level support functions on all platforms.

• Install, maintained and supported cash handling systems for casino industry country wide.
• Gathered system requirements and property information to set up proper systems interfacing with SDS, STC and ASCE.
• Setup port configuration.
• Setup Standalone PC and installed gateway.
• Worked with Nevada Test and Gaming labs for software approval.
• Installed proprietary gaming and ATM software.
• Setup and maintained small office networks using Linksys routers.
• Imaged multiple machines using PQDI and Norton Ghost Software.
• Respond to help desk calls for service around the country.