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I am a Customer Service/ Product Support Specialist of 17 years. I am well versed in Five9 and Desk Software, Google spread sheets, ability to create and maintain logs and office equipment. I type 45wpm with excellent telephone etiquette, solid customer service skills and problem solving skills that prevent escalation to management. I am able to work independently or as a team. I grasp new things quickly and have great time management abilities with attention to detail. I am interested in joining your team of professionals so that I can build upon my current skills and learn new skills by seeking a new challenging role with your company.
As a Product Support Specialist, I utilized five9 soft phone and desk software to identify customers and record calls. I offered support of the product to customers and aided in assisting with trouble shooting the product, placed product orders, tracked repair status , repaired and tested hearing aids, checked refund status, mailed out correspondence for general information, packed and labeled hearing aid kits for shipment and general support for inquiring potential customers. I later took on an additional role in the returns department to assist in customer retention. Reviewed pending cases of customer complaints and kept logs up to date.
I gained excellent face to face customer service skills, time management skills and problem solving skills, organizational skills. Gained working knowledge of Microsoft Applications and Windows. Organized loose mail and packages in order of walking sequence of route, daily. Used hand-held scanning device to input package and special mail data. Managed time while working with little to no direct supervision. I provided excellent customer service and an optimal delivery experience.