Quality Assurance Analyst resume examples

• Creates memorable shopping experience for our customers.
• Dedication to providing a neat, clean, organized and safe shopping environment for our customers and team
• As a Brand Associate in Sales our responsibilities and tasks include, among others; sales floor, fitting room, and cash wrap.

• Provides prompt and efficient responses to customers at all times.
• Understands Customer Service as a number one priority and responds to Customer Service calls immediately.
• Handles all customer issues in a courteous and helpful way, calling a member of the Supervisory Staff when needed.
• Takes accurate markdowns, counts & inventories as scheduled.
• Cross-performs in all assigned areas to ensure that merchandise sizing, ticketing & presentation are to company standards.
• Performs daily recovery and light cleaning tasks to ensure a neat, clean & organized store.
• Understands Customer Service programs & Best Practices including the primary Ross Focus areas of Great People, Driving Great Contribution, Neat, Clean & Organized, and Fast & Friendly Service.

• Provides performance and routine reports.
• Responsible in creating and directing individual system access to all employees.
• Responsible for planning, coordinating, managing, and directing all activities and programs relating to the recruitment, selection, retention, orientation and development of the company employees.
• Ensures compliance with all state, federal, and CHAP(Community Health Accreditation Program) human resources regulatory requirements.
• Collaborates with the health disciplines, QA, Director of Nursing, & the biller to ensure we meet Medicare's billing requirements for Request for Anticipated Payment (RAP) and/or Final Claim (FC) in processing medical claims.
• Responsible in posting discipline's daily visit record.
• Performs other related duties assigned.

• Produces routine and ad hoc reports using PowerPoint, Excel, etc. from the different Web Analytics tools and platforms.
• Monitors testing programs and other initiatives to improve site traffic, conversion, and other company KPIs.
• Generates relevant insights and analysis based on the reports produced and experiments implemented to promote improvement of company KPIs.
• Collaborates closely with other Marketing team to help implement data-driven marketing strategies that will help increase revenue.

Off Page SEO: Link building, RSS Feeds, Directory Submission, Social Bookmarking, Article Marketing, Social Media, Forum/Blog Commenting, Forum Posting, and more.

• Manages website's content using WordPress.
• Manages clients' account.
• Updates and uploads weekly bulletin.
• Performs other related duties assigned.

• Data Entry
• Report and manage trouble tickets
• Research and troubleshoot related service issues.

• Presentation of the UAT phase for executives and sponsors of the project in order to contextualize, show the purpose and objectives of UAT
• Prepare weekly dashboards to report UAT demands 
• Organize and facilitate defect triage meetings
• Coordinate with the IT team the configuration of test environments
• Test Plan & and Test Strategy development
• Manage the defect lifecycle
• Perform risk management
• Coordinate the test execution
• Manage and mentor a team of 5 analysts
• Provide HP ALM tool training for business analysts
• Tools: HP Application Lifecycle Management, MS Project

• Acting as Test Project Leader for Bradesco bank
• Implementation of Software Quality Assurance processes
• Acting with waterfall methodology
• Preparation of test environment and test data
• Analysis and development of scenarios and test cases based on requirements
• Defect troubleshooting
• Analysis of metrics and implementation of process improvements
• Customizing the HP ALM tool to meet customer needs
• Tools: HP Application Lifecycle Management, MS Project

• Implementation of Software Quality Assurance processes
• Acting with agile Scrum framework
• Test environment preparation
• Test scenarios analysis and test cases development
• Test execution, defect management, metrics analysis and implementation of process improvements
• Scripting for regression automation testing
• Scripting for performance testing
• Tools: Microsoft TFS, Microsoft Test Manager, Visual Studio, Microsoft Sharepoint, SQL Server Management Studio, Selenium WebDriver, NUnit, Kanban, JMeter
  

• Acting as software quality assurance analyst for integration projects of fiscal and financial systems with SAP platform
• Ensure the quality of all project deliverables
• Acting with agile Scrum and PMI best practices
• Preparation of test environment and test data
• Direct interaction with the Business team (Bentonville - USA)
• Tools: HP Application Lifecycle Management, Microsoft Sharepoint, Clarity, MS Project, Kanban, SAP
  

• Leading a Test Team, managing and distributing test activities
• Managing work activities for offshore professionals
• Daily status meetings and web conferences with the customer
• Controls and Reports (Metrics/Defects)
• Test Plan and Strategy development
• Requirements analysis and test cases creation
• Functional tests execution in web systems
• Defect Management (Control and Follow Up)
• Schedule and conduce Lessons Learned meetings
• Tools: Microsoft Sharepoint, SalesForce, HP ALM 11, Oracle SQL Developer 3, IBM RTC
• Technical Skills: PL / SQL, XML
  

• Legal Calendaring: Followed best practices by determining proper filing deadlines and jurisdictional procedure.
• Preparation of Judicial Council Forms Preparation of Default Packages Preparation of client correspondence Regular updating of Client Activity Log Attended Order to Examine appearances in lieu of attorney On-line research; including but not limited to, Intelius, PACE, NexisLexis and Google.