Quality Assurance Tester resume examples

Unloaded freight and merchandised into various departments. Replenished merchandise.

Responsible for the review of all loan documents to ensure they adhered to credit union policy and procedures as well as regulatory requirements. Responsible for all collateral filings on behalf of the credit union as well as the release of collateral once the member's loan was satisfied. Responsible for maintaining departmental procedures to ensure they adhered to credit union policies and regulatory requirements. Other positions held included: Member Service Representative, Collector and Call Center Financial Service Representative (Loan Officer, Underwriter and Loan Processor.)

Responsible for handling a large volume of incoming phone calls from customers and branches, assisting them with account inquiries, account maintenance and questions about products and services.

• Developed customized estimates based on individual needs/ requirements via active listening and pro-active up-sell(s).
• Provided personalized customer service to existing and potential customers to ensure a prosperous relationship between business and consumer.
• Met all legally required scripting to ensure maximum customer and company protection throughout transaction(s).
• Effectively managed a high-volume of inbound and outbound customer calls.
• Gathered and verified all required customer information for tracking purposes.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.
• Managed high call volume with tact and professionalism.
• Answered a constant flow of customer calls with up to 60 calls in queue per minute.
• Defused volatile customer situations calmly and courteously.
• Addressed and resolved customer product complaints empathetically and professionally.
• Accurately documented, researched and resolved customer service issues.
• Referred unresolved customer grievances to designated departments for further investigation.
• Acted professionally and patiently when addressing negative customer feedback.
• Answered customer telephone calls promptly and in an appropriate manner.
• Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
• Determined customer needs by asking relevant questions and listening actively to the responses.

• Displayed expert member service(s) to customized account(s) to ensure that current tenured customer(s) continued to subscribe to company benefit(s) and plan(s).
  
• Provided custom account(s) with personalized technical support to ensure that member(s) can access and utilize the AOL service(s).
• Utilized multiple resources simultaneously to ensure maximum service properties of AOL service(s) for current and inquiring subscriber(s).
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Provided an elevated customer experience to generate a loyal clientèle.
• Asked open-ended questions to assess customer needs.
• Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Developed reputation as an efficient service provider with high levels of accuracy.

• Ensured agents maintained highest level of customer service through standard set by local, state and federal regulations
  
• Oversaw call center employees to ensure customer satisfaction goals were consistently met.
• Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
• Strong leader of customer support staff.
• Worked closely with team members to meet or exceed all customer service requirements.

• Documented all customer inquiries and comments thoroughly and quickly.
• Answered customer questions about product availability and shipment times.
• Responded to all customer inquiries thoroughly and professionally.
• Routinely Met and/or exceeded Key Performance Indicators standards.

• Responsible for accounting of store and company profit(s) on a consistent basis.
• Responsible for proper marketing and display of store contents to maximize store profit(s).
• Documentation of all vendor item(s) on a daily regiment as well as shipping and handling of merchandise.
• Promoted from Team Leader to Assistant Manager within 9 months.
• Managed staff of 4 sales associates, 1 team leaders and 1 assistant managers.
• Demonstrated use and care of merchandise.
• Organized racks and shelves to maintain the visual appeal of the store.
• Verified that all customers received receipts for purchases.
• Answered questions regarding the store and its merchandise.
• Developed positive customer relationships through friendly greetings and excellent service.
• Trained and served as a peer coach for new sales associates.
• Helped customers with questions, problems and complaints in person and via telephone.
• Stocked shelves and supplies and organized displays.
• Trained new cashiers on procedures, customer service and sales techniques.

My main job duties in the laboratory were to check the PH of liquids and of powders used in production. I also performed spot checks to ensure the right amount of product was being bottled per company/customer specifications. I checked weights and sizes of tablets, I was able to mix chemicals to make needed solutions.

My Job duties were mainly the quality of our product. to be sure that all product met company, customer, as well as USDA specifications. I did perform quality checks, sampling if needed, GMP also, internal SQF audits. I was responsible for the communication to upper management if I observed any issues. It was necessary for me to send emails in addition to power points when needed.

• I ensured the product I trimmed was trimmed according to company standards, also, trying to ensure the product trimmed by my coworkers is also trimmed correctly.
• I have been trained on performing SSOP checks in my department And I am qualified in a variety of different positions including final trimmer.

• I performed Ecoli and Salmonella test, Haccp audits, took samples.
• Performed quality checks ensuring all product met USDA and company as well as customer specifications.