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Professional Summary

Skilled administrative professional with 10+ years experience in customer service, medical office, banking and finance.

  • Customer service-oriented
  • Medical Office Experience
  • Computer Skills
  • Accurate and detailed
  • Filing and data archiving
  • Banking/Finance Skills
  • Administrative Skills
  • Multi-line phone proficiency
  • Articulate and well-spoken
  • Team building
  • HIPAA compliance
  • Excellent communication skills
  • Works well under pressure
Work History
Purchasing Secretary, 03/2014 to Current
Faxton-St. Luke's Healthcare1656 Champlin Avenue New Hartford, NY 13413

Place orders for medical surgical supplies and other products either by phone, fax or electronically. Answer phones and follow up on orders and other issues as required. Filing and other related clerical duties. Other position held: Emergency Department Patient Registrar.

Freight Associate/Merchandiser, 08/2012 to 11/2012
Kohl's Department Store8625 Clinton Street New Hartford, NY 13413

Unloaded freight and merchandised into various departments. Replenished merchandise.

Quality Assurance Specialist, 09/1998 to 05/2008
First Source Federal Credit Union4451 Commercial Drive New Hartford, NY 13413

Responsible for the review of all loan documents to ensure they adhered to credit union policy and procedures as well as regulatory requirements. Responsible for all collateral filings on behalf of the credit union as well as the release of collateral once the member's loan was satisfied. Responsible for maintaining departmental procedures to ensure they adhered to credit union policies and regulatory requirements. Other positions held included: Member Service Representative, Collector and Call Center Financial Service Representative (Loan Officer, Underwriter and Loan Processor.)

Call Center Customer Service Representative, 12/1995 to 09/1998
Fleet Services Corporation (Bank of America)

Responsible for handling a large volume of incoming phone calls from customers and branches, assisting them with account inquiries, account maintenance and questions about products and services.

High School Diploma: 1990
Sauquoit Valley Central Schools -
This resume is created in 7 minutes.
Professional Summary
To obtain a position that will utilize my experience in management, sales, customer service, administration, and clerical properties. Excellent communicator with 10 years in a demanding call center environment as a Customer Service Representative.
  • Skilled in call center operations
  • Call center metrics decoding aptitude
  • MS Windows proficient
  • Strong client relations
  • Internet marketing
  • Marketing and advertising
  • Customer targeting
  • Maintains confidentiality
  • Healthcare Marketing
  • Customer Inquiries
  • High Standards
  • Active Listening Skills
  • Team Player
  • Adheres to customer service procedures
  • Exceptional communication skills
  • Quick learner
  • 50 WPM typing speed
  • Articulate and well-spoken
  • Relative financial models development
  • Strategic partnership building
  • Organized and detailed
  • Dedicated team player
  • Phone Calls
  • Proficiency In Conflict Resolution
  • Strong Problem Solver
  • Addressed Inquiries
  • Work History
    Research Interviewer, 11/2014 to 12/2016
    Nielsen Inc Oldsmar, FL
    • Place outbound calls to select households to acquire participation in Nielsen Survey.
    • Kept track of personal and team efficiency.
    • Followed regulations to ensure satisfactory customer service.
    • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    • Gathered and verified all required customer information for tracking purposes.
    • Managed high call volume with tact and professionalism.
    • Met or exceeded service and quality standards every review period.
    • Effectively managed a high-volume of inbound and outbound customer calls.
    Sales Specialist/ Customer Service Representative, 05/2013 to 10/2013
    PODS Inc Clearwater, FL
    • Developed customized estimates based on individual needs/ requirements via active listening and pro-active up-sell(s).
    • Provided personalized customer service to existing and potential customers to ensure a prosperous relationship between business and consumer.
    • Met all legally required scripting to ensure maximum customer and company protection throughout transaction(s).
    • Effectively managed a high-volume of inbound and outbound customer calls.
    • Gathered and verified all required customer information for tracking purposes.
    • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
    • Managed high call volume with tact and professionalism.
    • Answered a constant flow of customer calls with up to 60 calls in queue per minute.
    • Defused volatile customer situations calmly and courteously.
    • Addressed and resolved customer product complaints empathetically and professionally.
    • Accurately documented, researched and resolved customer service issues.
    • Referred unresolved customer grievances to designated departments for further investigation.
    • Acted professionally and patiently when addressing negative customer feedback.
    • Answered customer telephone calls promptly and in an appropriate manner.
    • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
    • Determined customer needs by asking relevant questions and listening actively to the responses.

    Retention Specialist , 10/2012 to 05/2013
    Alorica Inc Tampa, FL
    • Displayed expert member service(s) to customized account(s) to ensure that current tenured customer(s) continued to subscribe to company benefit(s) and plan(s).
    • Provided custom account(s) with personalized technical support to ensure that member(s) can access and utilize the AOL service(s).
    • Utilized multiple resources simultaneously to ensure maximum service properties of AOL service(s) for current and inquiring subscriber(s).
    • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    • Provided an elevated customer experience to generate a loyal clientèle.
    • Asked open-ended questions to assess customer needs.
    • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
    • Developed reputation as an efficient service provider with high levels of accuracy.

    Quality Assurance Auditor, 12/2009 to 10/2012
    One Touch Direct Tampa, FL
    • Ensured agents maintained highest level of customer service through standard set by local, state and federal regulations
    • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
    • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
    • Strong leader of customer support staff.
    • Worked closely with team members to meet or exceed all customer service requirements.

    Sales Specialist, 12/2009 to 08/2011
    One Touch Direct -Verizon Tampa, FL
    • Documented all customer inquiries and comments thoroughly and quickly.
    • Answered customer questions about product availability and shipment times.
    • Responded to all customer inquiries thoroughly and professionally.
    • Routinely Met and/or exceeded Key Performance Indicators standards.

    Assistant Store Manager, 04/2008 to 12/2009
    Family Dollar Tampa, FL
    • Responsible for accounting of store and company profit(s) on a consistent basis.
    • Responsible for proper marketing and display of store contents to maximize store profit(s).
    • Documentation of all vendor item(s) on a daily regiment as well as shipping and handling of merchandise.
    • Promoted from Team Leader to Assistant Manager within 9 months.
    • Managed staff of 4 sales associates, 1 team leaders and 1 assistant managers.
    • Demonstrated use and care of merchandise.
    • Organized racks and shelves to maintain the visual appeal of the store.
    • Verified that all customers received receipts for purchases.
    • Answered questions regarding the store and its merchandise.
    • Developed positive customer relationships through friendly greetings and excellent service.
    • Trained and served as a peer coach for new sales associates.
    • Helped customers with questions, problems and complaints in person and via telephone.
    • Stocked shelves and supplies and organized displays.
    • Trained new cashiers on procedures, customer service and sales techniques.

    Bachelor of Arts: Recording Arts and Audio Engineering International Academy of Design and Technology - Tampa, FL
    • Coursework in Public Relations
    • Continuing education in Recording Arts and Audio Engineering
    • 3.5 GPA
    • Coursework in Marketing and Advertising
    • Coursework includes Speech and Communication, Sociology and Psychology

    High School Diploma: 2006
    W.H. Lanier Senior High School - Jackson, Ms
    • Member of the marching Band
    This resume is created in 7 minutes.

    I have worked in the meat packing industry for almost 20 years, while ten of them have been in quality assurance. I am knowledgeable in SOP'S,GMP'S & HACCP audits. Also ensuring product meets company and customer specifications. I have learned time management skills as well as the ability to be flexible and multi task. I possess the ability to communicate with a variety of people and I am confident in my decision making skills.

    • I have the ability to manage my time effectively
    • detail oriented
    • confident in making informed decisions
    • my ability to multi task 
    • I have product knowledge and am familiar with product specifications
    • I possess the ability to communicate effectively
    • I am flexible and adapt to new situations as needed
    Quality Assurance Technologist Nov 2018 to Current
    Smithfield Foods, Denison Iowa Denison, IA

    My job is to ensure that the company sends out a safe, wholesome product. Following company, customer, and USDA guidelines and specifications. I perform a variety of tasks including quality checks, GMP audits, safety audits, and product sampling. I have great communication skills and I am responsible for sending emails and making power points as needed. It is my job to notify upper management of any issues that may arise weather it be verbal, written, or email communication. I am able to write work orders, come up with cost savings ideas in the departments. I make sure our product is loaded on the loading dock properly in the correct temperature, and undamaged.

    Laboratory Technician/Quality assurance tech. Apr 2018 to Nov 2018
    Grato Holdings Inc. Woodbine, IA

    My main job duties in the laboratory were to check the PH of liquids and of powders used in production. I also performed spot checks to ensure the right amount of product was being bottled per company/customer specifications. I checked weights and sizes of tablets, I was able to mix chemicals to make needed solutions.

    Quality Assurance Jan 2014 to Oct 2017
    Smithfield Denison, IA

    My Job duties were mainly the quality of our product. to be sure that all product met company, customer, as well as USDA specifications. I did perform quality checks, sampling if needed, GMP also, internal SQF audits. I was responsible for the communication to upper management if I observed any issues. It was necessary for me to send emails in addition to power points when needed.

    Jul 2011 to Jan 2014
    Farmland Foods Denison, IA

    • I ensured the product I trimmed was trimmed according to company standards, also, trying to ensure the product trimmed by my coworkers is also trimmed correctly.
    • I have been trained on performing SSOP checks in my department And I am qualified in a variety of different positions including final trimmer.
    Quality Assurance Jun 2004 to Jun 2011
    XL Four Star Beef Omaha, NE
    • I performed Ecoli and Salmonella test, Haccp audits, took samples.
    • Performed quality checks ensuring all product met USDA and company as well as customer specifications.
    As a QA I received monthly training in HACCP, also receiving monthly safety and food safety training. I have received extensive training and knowledge in product specifications. 

    The ability to communicate effectively, time management, multi tasking, ensuring product specifications are met.

    Professional Affiliations

    I have elected to take advantage of classes on Career Navigator to better utilize my time and dealings with other employees in a professional manner.

    This resume is created in 7 minutes.
    Professional Summary
    Strongly dependable and skilled Fiber Optics Technician with a stellar company satisfaction record and excellent work ethic. Broad and deep knowledge base in all aspects of fiber optic and electrical circuit installation maintenance and repair. 
    Professional Highlights
    • Return Loss / Gain Matching 
    • Understanding of OSHA, EPA, GMP and other regulations of safe practices
    • Chemical Practices
    • SMT Soldering
    • Microscope Testing
    • RF Gain
    • Hands on experience in performing visual inspections to ensure that materials are identified as per the PO
    • Over 2 years of extensive experience working in manufacturing settings
    • Team Player
    • Electrical Testing with Optical
    Relevant Skills
    • Effective Communication Skills 
    • Clean room manufacturing Practices
    • Proficient with Microsoft productivity software
    • Knowledge of Cellular/ Aseptic Techniques
    • Strong understanding of logistics and sales
    • Experience with GMP
    • Knowledge with SAP /ISO/ERP
    • Lean Manufacturing
    • FDA Exposure
    • Knowledge of LIMS
    Welder / Fiber Optic Technician, 03/2018 to Current Nistica Inc/ Molex Bridgewater, NJ
    • Conducted experiments to test welding materials and processes.
    • Inspected welded joints and conducted tests to make certain they met company's standards and national requirements.
    • Prepared reports and submitted them regarding testing data.
    • Assisted with welding equipment set-up installation troubleshooting and repair.
    • Assisted welding engineers with development of new welding materials tools and processes.
    • Reported and resolved quality issues to management and relevant departments.
    • Assisted with engineering prototype production through optic network and circuit board assembly.
    • Designed quality inspection testing set-ups. 
    Quality Assurance Specialist, 06/2014 to 01/2018 Biogenesis Hamilton Twp, NJ
    • Plan help to develop and execute the overall Quality Assurance strategy for the Power
    • Steering product Create and execute test cases while adhering to established software quality standards in general for measuring software quality
    • Drive Quality Assurance initiatives and process improvements and testing on-premise and Cloud applications
    • Mentor other QA staff members of the software Quality Assurance organization (both offshore / onshore
    Manufacturing Tech, 06/2011 to 05/2014 EMSL Sparta, NJ
    • Follow safety precautions and procedures and maintain safe behavior practices
    • Properly handle and dispose of hazardous waste
    • Prepare all assigned records, calculations, and documentation
    • Maintain accurate inventories and inventory records as called upon
    • Set-up and operate printing technology as well as the re-winder as assigned
    • Prepare all assigned production records and documentation
    • Read and follow schedules, records, procedures, and documents
    Manufacturing Tech 2, 02/2008 to 05/2011 DeVon Inc Vineland, NJ
    • Troubleshoots semi-complex electromechanical irregularities.
    • Identifies a need for process changes - includes suggestion for basic improvement
    • Learns new instruments and/or processes and supports site implementation
    • Work consistently meets quality standards and is able to speak to the importance of Siemens' quality culture.
    • Provides technical assistance to support staff
    • Trains and helps develop lower level employees
    • Supports continuous improvement efforts and positively influences others within department
    • Interacts and establishes strong working relationships with all levels of the production team and GIM Support staff
    Bachelor of Science: Information Technology, 2020 Strayer University Willingboro, NJ, United States
    Certificate: Networking, 2014 Per Scholas Bronx, NY, United States