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Medical Billing Specialist with 4+ experience in the field of private practice billing management. Matchless ability to audit medical records and claims for compliance with federal Medicare/Medicaid coding regulations and guidelines.
  • Medical Terminology
  • Medical coding and billing 
  • Electronic Health Records

  • Medicare
  • Medicaid 
  • MS Office
Medical Billing Specialist/ Consultant 03/2011 08/2016 Medical Billing and Reimbursement Solutions Cincinnati, OH
  • Audits medical record documentation to identify coding variances; prepares reports of findings.
  • Assist providers through the navigation of various insurance rules and regulations to reduce A/R days while understanding the nuances of various types of insurance carriers along with their claim requirements. 
  • Interacts with physicians and other patient care providers regarding billing and documentation policies, procedures, and regulations; obtains clarification of conflicting, ambiguous, or non-specific documentation. 
  • Research, analyze, and respond to inquiries regarding compliance, inappropriate coding, denials, and billable services.
  • Use data and reports as indicators for potential improvement areas.
  • Works closely with the Compliance Specialist and/or provide educational support via onsite presentation, classroom, telephonic and internet-based applications to medical providers regarding coding compliance documentation, regulatory provisions, and third party payer requirements.
  • Attends coding conferences, workshops, and in-house sessions to receive updated coding information and changes in coding and/or regulations.
2016 American Association of Professional Coders (AAPC) - Professional Biller Cincinnati, O H Physician Coding and Billing
2011 Master of Science: Miami University - Family and Child Studies Oxford, OH Behavioral Health and Promotion
2001 Bachelor of Arts: The Ohio State University - Sociology Columbus, O H Medical Sociology
Work History
Adjunct Instructor 08/2013 12/2013 Miami University Hamilton, OH
Program Coordinator 08/2008 05/2011 Miami University Oxford, OH
Medical Assistant/ Biller and Coder (General Surgery) 01/2003 08/2008 Carl Gilbert M.D., F.A.C.S. Cincinnati, OH
Unit Coordinator, NICU 07/2001 10/2003 UC Medical Center Cincinnati, OH
This resume is created in 7 minutes.

I have about 12 years of combined professional experience in consulting, project management, Human Resources, and business analysis. I believe my understanding of numerous technology environments as well as great communication skills allows me to be a great fit for this position. I am passionate about bringing together quality product delivery and end user experience into a successful and lasting transformation. 

Bachelor of Science 2007 Texas State University San Marcos, TX, USA

General Tools:

  • Microsoft Office tools - Excel(Pivot Tables),Word, Project, PowerPoint, Access, Publisher
  • SharePoint, Sharefile
  • Visio
  • Salesforce CRM ​

Workday Training:

  • Core HCM Fundamentals
  • Business Processes
  • Calculated Fields
  • Report Writer
  • Security Fundamentals

AMS Workday HCM Associate Consultant Aug 2017 to Apr 2018
Ibza Consulting Remote

  • Provided comprehensive application management support services post Workday deployment to help keep Workday applications running smoothly, aligned with company objectives and goals.
  • Developed specific job aids for employees and managers on how to navigate through workday for their specific needs related to their organization. Provided training and guidance to clients to use the application.
  • Responsible to develop testing strategies, testing scripts and verification scenarios along with project Scope and Requirement documents. Performed actual tests on various Bps and report errors and bugs.
  • Experience and knowledge of Configuring Workday for HCM, Benefits, Compensation, Time Tracking, and Recruiting.
  • Worked directly with customers to analyze and document problem, recommend solution, initiate corrective actions, follow up on problem resolution and inform customer of status. 
  • Created standard/custom quarterly, annual and ad-hoc reports as needed by business.
  • Performed project management duties by managing change requests and providing project status updates, scheduling and coordinating tasks between client and the AMS team. 
  • Used Visio to create flowcharts for (Absence, Personal Info, benefits, etc. ) to make client'ss specific business processes diagrams easy to understand.
  • Designed overall system architecture diagram to display the entire exchange of info and data between various third party applications for (recruiting, security, benefits, time tracking, payroll and finance) and workday.
  • Created presentations, project road maps and workday go live date timelines for all third party applications used by different countries (APAC,LATAM,EMEA,CAN,and US) 
  • Experience with XML, XPATH and XSLT. Created Integration systems to deliver specific employees info with eligibility requirements to third party applications. Created numerous custom inbound EIBs to load employee information into Workday Tenant. 
Consultant, Business Analyst Jan 2016 to Aug 2017
Keller Williams | Round Rock, TX

  • Prepared all sales associates for seamless integration by planning, conducting, and evaluating computer training and online interactions for their marketing, business, contacts, and leads. 
  • Performed in house troubleshooting to diagnose and resolve issues (printers/printer setups, email configuration, account access, resolve broken feeds, network connection issues, phone database issues, etc.)
  • Developed Agent websites and built customized reports to display sales trends and projections in the housing market Designed and developed database reports, forms and macros.
  • Managed Salesforce CRM and sales pipeline; followed up with leads (via e-mail, text, and phone calls).
HR- Consultant Support Sep 2013 to Feb 2015
Cerilliant Corporation (Sigma-Aldrich) Round Rock, TX

  • Responsible for providing and maintaining all required HR documents templates in SAP for usage of HR services agents.
  • Cooperated with Business Technology team for troubleshooting and adjustment in the system in case of error or needed corrections of the documents, organization and performing of testings for newly uploaded templates or corrected templates.
  • Provided support in project management, organizational tasks and in the creation of communication materials, presentations, reports and visuals.
  • Proactively identified process inefficiencies and inconsistencies and collaborated towards an improved and more productive process that enhanced the employee and/or manager's experience with the process. 
HR Specialist/ Workday Adminisrator Sep 2011 to Aug 2013
Life Technologies (Thermo Fisher Scientific) Austin, TX

  • Represented Human Resources in design and modification efforts, worked with outside consultants and internal IT staff.
  • Ensured all configurations in Workday are made to the system based on signed off requirements from the business and assisted the testers in complete testing of the Workday system.
  • Verified information held in personnel database (Workday) and employee personnel records. 
  • Managed employee documentation from start to termination. 
  • Reviewed and maintained company benefits such as pension and medical plan, Leave and Sickness requests. 
  • Worked with Payroll and implemented adjustments and calculations in regards to salary administration. 

Project Manager (Quality Control) Aug 2007 to Aug 2011
Hospira,Inc (Pfizer) Austin, TX

  • In this role I was responsible for overseeing the planning, implementation, and tracking of many specific short-term projects  related to production and manufacturing.
  • Planned the Project: Defined the scope of the projects, created detailed work plans, determined the resources (time, money, equipment, etc.), developed a schedule for project completion, and reviewed the project schedule with senior management and all other staff.    
  • Controlled the Project: Wrote reports on the project for management and for stakeholders, and monitored budgeted project expenditures.
This resume is created in 7 minutes.
Professional Summary
Self-motivated sales professional ,experienced in fast-paced team environments. Passionate about portraying the best customer service. Relationship building and closing expert. Highly trained with extensive experience in product sales and assessing client needs. Seeks a position into customer care where my passion lies. Results-driven and committed to continuous growth in sales revenue. Looking to grow with the company, thus achieving short and long-term goals.
  • Persuasive negotiator
  • Excellent work ethic
  • Superior organizational skills
  • Reliable
  • People-oriented
  • Sales Associate of the Year Award
  • Strong interpersonal skills
  • Positive attitude
  • Bilingual in Laotian and ASL & Thai
  • Excellent communication skills
  • Energetic and driven
  • Revenue and profit maximization
  • Dependable
Work History
Sales Consultant | 04/2018 to Current
Select Mitsubishi Gwinnett - Duluth, GA
  • Sold 17 cars+ a month
  • Certified by Motor-Trend
  • Certified by Mitsubishi
  • Represented KBB to purchase vehicles for the dealership
  • Highly trained in data entry
  • Proficient in Dealersocket
Sales Consultant | 03/2014 to 11/2017
Gwinnett Place Nissan - Duluth, GA
  • Nissan Certified
  • Sold 20+ cars
  • Successfully handle inbound/outbound calls in a high volume atmosphere
Sales Consultant/ BDC Manager | 11/2012 to 02/2014
Gwinnett Mitsubishi - Duluth, GA
  • Attended weekly sales meetings and quarterly sales training
  • Identified prospective customers by using business directories and following leads from existing clients
  • Built relationships with sales team to prepare them for appointments
This resume is created in 7 minutes.

Experienced in apartment management and hospitality. Proficient at meeting and exceeding established goals.

CWS Apartments May 2019 to Current Leasing Consultant
Plano, TX
Welcoming guest. Finding wants and needs for next home. Closing the sale. Building report. Gathering market information. Assisting with events. Communication with team. Maintain property appearance. Attention to detail. 
CWS Apartments January 2019 to May 2019 Regional Leasing Consultant
Dallas, TX

Assisted communities in the Dallas region for coverage. Flexible with specific property needs. Helped with Delinquency in One Site, Close Out, evictions, Resident move outs and collections.     

CWS Apartments May 2018 to December 2018 Assistant Community Director
Dallas, TX
*Maintain resident records and property financials *Maintain renewal programs *Managing delinquencies *Report properties financial data *Effective communication with residents *
CWS Apartments February 2015 to April 2018 Leasing Director
Richardson, TX
Tour guest on property. Ensure curb appeal. Walk through units to ensure they are ready. Market survey. Follow up on traffic. Closing on leads. Promote other income.
Oak's Properties January 2013 to February 2015 Leasing Consultant
Coppell, TX

Follow up with prospects throughout the sales process. Met quarterly goals with the property. Knowledge of contracts.

Bank Of America September 2009 to September 2012 Sales and Service Specialist
Tyler, TX

Ensured superior customer experience. Performed sales to upgrade and set up accounts. 

Ikon (Gaylord Texan Resort) March 2008 to August 2009 Service Specialist
Grapevine, TX

Communicated with vendors regarding back order availability, future inventory and special orders.

Collin College High School Diploma: Education Frisco, TX