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Professional Summary

Information technology professional and US. Marine Veteran with developing skills and interests in technology and leadership, particularly in the fields of Infrastructure, Project management, networking, systems admin and support. Strong service background as technician in administration, security and support. Demonstrate maturity and experience that will transfer readily to the Information Technology sector.

Education
MBA: Management Computer Information Systems, Present
St. John's University - Queens
Computer Information Systems 3.20
Bachelor of Science: Information Technology Minor Business Administration, 2017
St John's University - NY
Information Technology Business Administration 3.20
Associate of Science: General Studies, 2015
Pace University - New York, NY
3.25
Certifications
  • CCNET

Sep 2018 - Sep 2021 License:90BRZI


  • CompTIA Security +

Feb 2019 - Feb 2022 License H0YSD51MTPQQ129F


  • CompTIA Network+

Jun 2018 – Jun 2022 License 8XY7GP5HGDFEQ9CZ


  • Google IT Support Professional Certificate Specialization

Jun 2018 – Present License NTKQEKY2CDHQ


  • Google System Administration and IT Infrastructure Services

May 2018 – Present License XCPXWUSVW45P

Skills
  • Top Security Clearance 
  • Project management
  • Technical Help Desk
  • Strong Collaborative Skills
  • Communication Skills
  • Network Asset Management
  • Problem Solving Skills
  • Windows
  • MacOS
  • iOS & Android
  • Microsoft Office
Work History
IT Analyst, 10/2018 to Current
New York Stock Exchange New York, New York
  • Provide prompt and effective technical support to the broker community and other internal teams on the NYSE trading floor.
  • Provide desktop/technical support to executives and back office.
  • Configure and troubleshoot Cisco switches related to NAC, L2 and port configuration.
  • Drove and implement tools/workflows improving day to day workflows.
IT Support Analyst Consultant (Technical Solutions Group), 09/2017 to 10/2018
Jennison Associates LLC New York, NY
  • Respond to and resolving support requests for end users.
  • Create and maintain an Asset Inventory for corporate technology assets.
  • Perform hardware and software system configuration, maintenance, upgrades and troubleshooting of workstations, laptops, mobile devices and printers.
  • On-board new employees, create accounts, and order hardware and software for employees, assist in the training and orientation of new staff in the use of hardware and software.
  • Support Market Data applications and infrastructure (Bloomberg, TradeWeb, Thompson One, Factset, etc.) and related add-ins.
  • Supports Telephony adds, moves and changes as required.
  • Assist internal employees by providing Audio/Video Conference support for presentations and meeting.
  • Perform Windows server administration tasks such as monitor server performance, patching, manage network shares and printers, maintaining disk space, etc.
  • Configure and assist with Cisco IP phones and British Telecom (BT) trading turret maintenance.
  • Interact with vendors to facilitate repairs of hardware (i.e printers, laptops and desktops)
  • Configure iPhone, iPad, and Android devices utilizing MobileIron, Exchange ActiveSync and etc.
  • Experienced using Symantec Ghost and Acronis for imaging and deployment.
  • Perform image builds for use on Windows using MDT and Acronis
  • Strong troubleshooting skills in a Windows environment.
  • Working Knowledge of Active Directory, Group Policy and Windows Server.
  • Prioritize and manage multiple tasks and projects concurrently to meet deadlines.
Technical Solutions Group Intern, 12/2016 to 05/2017
Jennison Associates Solutions Group Manhattan, New York
  • Perform hardware and software system configuration and software system configuration, maintenance, upgrades and troubleshooting of workstations laptops and printers.
  • Answer the service desk phones and create help desk tickets.
  • Install and configure various software packages.
  • Assist with resolving general help desk calls including research and testing when necessary.
  • Troubleshooting mobile devices such as Blackberry, iOS, Android, or regular cell Phone Devices.
  • Responsible for setup and breakdown of conference rooms with required configurations (CISCO & CREST) for various meeting and presentations.
  • Perform Other technology related duties as assigned supervisor.
IT Support, 08/2016 to 12/2016
St. John's University Queens, New York
  • Assisted with the front desk including answering the phone for network and desktop support issues.
  • Setup Wi-Fi, email, printers, networks and switches as needed.
  • Cleaned, modify and repaired computer hardware to work in perfect condition U.S Department of State, Overseas May 2012 - June 2015 Security.
Security, 05/2012 to 07/2016
U.S Department of State Overseas, (Karachi, Pakistan & Kampala, Uganda)
  • Recommended security procedures for security procedures for security call centers, operations centers, domains, asset clarification systems, system acquisition, system development, system maintenance, access control, program models, or reporting tools.
  • Coordinated "VIP" visits and security activities to safeguard embassies assets, employees, and guests on government property.
  • Supervised subordinate security professionals through training, mentoring, assessing work, evaluating performance, and disciplinary action.
  • Monitored security policies, programs or procedures to ensure compliance with internal security policies, licensing requirements, or applicable government security requirements, policies, and directives.
  • Implemented immediate security of the chancery building and its surroundings in the event of an emergency as directed by the Ambassador or Regional Security Officer.
Technician, 07/2009 to 05/2012
United States Marine Corps Iwakuni, Japan
  • Oversaw staff, prepared work schedules, and delegated duties and specific tasks.
  • Established and implemented departmental policies, goals, objectives, and procedures.
  • Conferred with board members, organization officials, and staff members as necessary.
  • Conducted routine and special inspections as required by regulations to ensure optimal efficiency and safety.
This resume is created in 7 minutes.
Summary
Over 20 years experience in Technical Publications. Project Manager and/or lead writer on various projects, producing User and Administrator Guides for new and existing software and hardware, Installation Guides, System Descriptions, Maintenance Manuals, Test Cases, Methods and Procedures, Standard Operating Procedures (SOPs), Technical Operating Procedures (TOPs)
Highlights
Switching Documentation (Central Office and Packet), Newsletters, Training Materials, Proposals, and on-line help. . Experienced with a variety of graphics and word processing systems/software including MS Office Products, CorelDraw, Visio, Snag-it, UNIX, Bookmaster, Adobe FrameMaker, Microsoft Word, Adobe WebWorks Publisher, RoboHelp, and HTML
Experience
Technical Writer/Consultant
November 2008 to November 2010
ACS, Inc ThinkEnergy Resources, Inc Edison, NJ
  • Created User Guides, Maintenance Manuals, Training Courses, Test Procedures and Service Bulletins for a manufacturer of automated toll collection equipment for projects in Florida, Ohio, Kansas and New York.
  • Documentation is produced using Microsoft Word, Adobe, CorelDraw and Snag-it.
Technical Writer/Consultant
January 2008 to June 2008
Republic Services InsightGlobal, Inc Fort Lauderdale, FL
  • Working within the IT department, designed and created the DocLocator Scanning System User Guide and Technical Manual.
  • Also wrote system enhancement documents using Microsoft Word, CorelDraw and Snag-it.
Technical Writer/Consultant
December 2007 to January 2008
GeoFocus Boca Raton, FL
  • Responsible for creation of the Illustrated Parts Catalog (IPC) for various customers of the GeoFocus integrated communication and surveillance system for railroad cars.
  • The IPC contains illustrations and a Bill of Materials (BOM) for each Part, down to the Lowest Level Replaceable Unit (LLRU).
  • Illustrations were created in CorelDraw (taken from the AutoCAD source) and were saved in Windows Metafile (WMF) format.
  • BOM was produced in Excel.
  • Also responsible for updating and maintaining Contract Data Requirements List (CDRL) documents, Maintenance Manuals and Test documentation.
  • Documents were produced in Microsoft Word and Adobe FrameMaker.
Technical Writer/Consultant
June 2007 to December 2007
July 2006 to June 2007 GeoFocus Boca Raton, FL
  • Refer to previous GeoFocus description.
Technical Writer/ Consultant
April 2005 to July 2006
Siemens Mobile Boca Raton, FL
  • Responsibilities included the collection and research of source material, writing, editing, and designing software and hardware documentation for the Siemens Mobile Communications Network.
  • Documents were produced using structured Adobe FrameMaker 6.0.
Technical Writer/ Consultant
September 2004 to April 2005
CopperCom Mendem Concord, Inc Boca Raton, FL
  • Refer to previous CopperCom description.
Technical Writer/ Consultant
March 2004 to September 2004
Vanguard Car Rental Zero Chaos, Inc Boca Raton, FL
  • Responsible for documenting the daily tasks of Vanguard's Finance area, including a step-by-step description of the procedures and systems (Odyssey and PeopleSoft) required to accomplish these tasks.
  • Documents were produced using Adobe FrameMaker 7.0, Visio and Photoshop.
Technical Writer/ Consultant
July 2003 to February 2004
Siemens Boca Raton, FL
  • Responsibilities included the collection and research of source material, writing, editing, and designing software and hardware documentation for the Siemens SURPASS hiQ 8000 Softswitch.
  • Documents were produced using Adobe FrameMaker 6.0.
Technical Writer/ Consultant
March 2003 to July 2003
AT&T Laboratories Middletown, NJ
  • Responsible for producing desk level step-by-step procedures for an internet provisioning and ordering routing management system.
  • Documented procedures for the System Engineer and Product Information Manager tasks in HTML.
  • Documents were created using HTML, Adobe FrameMaker and Microsoft Word.
Technical Writer/ Consultant
July 2002 to September 2002
Esoterix, Inc Mendem Concord, Inc
  • Responsible for edit and reformat of Standard Operating Procedures (SOPs) for various Esoterix laboratories throughout the United States.
  • SOPs from the various laboratories were updated and standardized using a customized Word2000 template.
Project Manager/ Technical Writer/ Consultant
September 2000 to July 2002
Telcordia Technologies, Inc Mendem Concord, Inc Piscataway, NJ
  • Responsible for project management, design and development of complete end user documentation set for two of Telcordia's middleware products, which were an integral part of Telcordia's software deliverables that adhered to ISO 9001 Standards.
  • Documents were produced using Adobe FrameMaker.
Technical Writer/ Consultant
March 1999 to August 2000
AT&T Laboratories Middletown, NJ
  • Responsible for producing hardware and software documentation (using FrameMaker) with on-line Help (HTML) for an AT&T client providing undersea cable transmission and monitoring systems for communications throughout the world.
  • Documents were created using HTML, Adobe FrameMaker and Microsoft Word.
Technical Writer
September 1998 to March 1999
Omega Research, Inc Miami, Florida
  • Responsible for development and maintenance of documentation for investment analysis software products including User Guides, Installation Guides, a Server Manual and on-line Help (RoboHelp).
  • Documents were produced using Adobe FrameMaker, Microsoft Word, and RoboHelp.
Technical Writer/ Consultant
December 1997 to September 1998
Motorola Paging Products Boynton Beach, Florida
  • through Aerotek Consulting.
  • Responsible for the development and maintenance of User Guides, Pager Programming Software Manuals and Product Reference Guides for various new and existing paging products.
  • Worked on multiple projects simultaneously with project leadership responsibilities for some projects.
  • Included was the Iridium Pager User Guide, which was translated into over 20 languages.
  • I was responsible for the English version and 7 other language versions of the document.
  • Documents were produced using Adobe FrameMaker.
  • On-line Help was produced via RoboHelp.
  • Software was tested using Microsoft Word.
Technical Writer/ Consultant
June 1993 to November 1997
AT&T Laboratories Red Bank, NJ
  • Responsible for writing the Data Networking Products Synchronous/Asynchronous Multiplexer Reference.
  • This document provides an overview of the various Synchronous/Asynchronous Multiplexers (SAMs), followed by a description of the Installation, Cabling, and Administration requirements.
  • Troubleshooting procedures were provided, along with a complete description of the various SAM Commands.
  • Other projects included the StarKeeper II NMS Installation Guide and the StarKeeper II NMS Performance Reporter Guide, Methods and Procedures and a User Guide for an AT&T billing and collections department and an AT&T Chairman's Quality Award Application.
  • Documents were created using Unix.
Technical Writer/ Consultant
February 1992 to June 1993
Siemens Stromberg-Carlson Kakassy Group, Inc Boca Raton, FL
  • Responsibilities included the collection and research of source material, writing, editing, and designing software and hardware documentation for the Siemens Stromberg-Carlson Digital Switching System (EWSD) and the Siemens Stromberg-Carlson Packet Switching System (EWSP).
  • Projects included the EWSD Command List (CML), the Multi-User Support Processor (MUSP) User Manual, the Engineering and Planning Practice (EPP) for EWSP, CP113 Software Description, LTG Software Description, and the EWSD Software Overview.
  • Documents were produced using the Professional Writers Package (PWP) with Edix/Wordix, Bookmaster (IBM) and Microsoft Word.
Technical Writer/ Consultant
November 1990 to February 1992
AT&T Laboratories Hepco, Inc Holmdel, NJ
  • Responsible for producing software documentation for various AT&T Network Systems that monitored and reported on the operating condition of the networks.
  • Documents created include User Guides, Administrator Guides and Installation Guides.
  • Documents were created using Unix.
Technical Writer/ Consultant
February 1990 to November 1990
Siemens Stromberg-Carlson Sykes Employment, Inc Boca Raton, FL
  • Responsibilities included the creation and maintenance of the Translation Guide for the Siemens Digital Switching System (EWSD).
  • The Translation Guide contains explanations and instructions for each form that operating company personnel must complete to assign trunks, routes, classes of service and special features available with the Siemens Central Office Switch (EWSD).
  • Documents were produced using BookMaster.
Technical Writer/ Consultant
May 1988 to February 1990
AT&T Laboratories Holmdel, NJ
  • Responsibilities included writing, editing, and designing software documentation.
  • Documents produced included User Guides for new and existing software, design standards for new and changed products, training materials, product realization methods and procedures and newsletters.
  • Documents were created using Unix.
Technical Writer/ Consultant
August 1987 to April 1988
Siemens Sykes Employment, Inc Boca Raton, FL
  • Responsibilities included the creation and maintenance of various documents for the Siemens Digital Switching System (EWSD), including the Command Language (CML) Manual, Feature Descriptions, Subsystem Descriptions and Maintenance procedures.
  • Documents were produced using Unix.
Associate Manager/ Technical Writer
March 1984 to August 1987
Bell Communications Research BELLCORE Piscataway, NJ.
  • Responsibilities included writing, editing, and designing software documentation using the UNIX operating system.
  • Documents created include User and Administrator Guides for new and existing software, Training Materials, Job Aids, and Proposals.
Technical Writer/ Consultant
May 1981 to March 1984
AT&T Laboratories Piscataway, NJ
  • Responsible for producing software documentation for various AT&T Network Systems that monitored and reported on the operating condition of the networks.
  • Documents created include User Guides, Administrator Guides and Installation Guides.
  • Documents were created using Unix.
  • Publisher/.
  • Tech.
  • Pubs.
October 1980 to May 1981 ITT Defense Communications Nutley, NJ.
  • Responsibilities included editing, formatting to MIL Specs., and coordination of workflow from manuscript to printed copy for classified government documentation (SECRET clearance).
Project Manager
March 1975 to October 1980
Tech. Pubs DataCom Parsippany, NJ
  • Filled various roles, including editor, graphic artist, and paste-up artist, before becoming the Project Manager for a sub-contract from General Electric, updating classified User Manuals for equipment on Nuclear Submarines.
  • SECRET clearance.
  • Also worked on overflow documentation work from Bell Labs, ITT, Lockheed and Bendix.
CopperCom
Boca Raton, FL
  • Responsibilities included the collection and research of source material, designing, writing and editing software and hardware documentation for the CopperCom CSX Switching System (Softswitch for IOC's).
  • Created on-line help using WebWorks Publisher.
  • Documents created include a User Guide, Provisioning Guide, Maintenance and Troubleshooting Guide, and Installation Guide.
  • Documents were produced using Adobe FrameMaker 7.0, WebWorks Publisher, Microsoft Word, SnagIt and Paint Shop Pro.
Education
B.S. Degree : 1970 Fairleigh Dickinson University Rutherford, New Jersey Clearing Agency: DISCO
References
REFERENCES References will be furnished upon request.
Skills
Adobe, Photoshop, artist, Agency, AutoCAD, billing, cable, Cabling, Catalog, hardware, Network Systems, Consulting, CorelDraw, client, designing, Documentation, editing, edit, editor, Engineer, English, features, Finance, FrameMaker, Adobe FrameMaker 6.0, Adobe FrameMaker 7.0, Adobe FrameMaker, government, graphic artist, graphics, HTML, IBM, investment analysis, ISO 9001 Standards, Materials, Excel, MS Office Products, Office, Publisher, Windows, Microsoft Word, Word2000, middleware, Network, Networking, networks, Newsletters, NMS, Paint Shop Pro, PeopleSoft, personnel, producing, Programming, project management, project leadership, Proposals, Quality, Reporter, research, RoboHelp, routing, Scanning, Siemens, software documentation, Software Manuals, structured, Switch, User Support, user documentation, User Manuals, Training Materials, Translation, transmission, Troubleshooting, UNIX, UNIX operating system, Visio, word processing, workflow
This resume is created in 7 minutes.
Summary
I am a highly motivated, seasoned sales professional. Through hard work, dedication and a passion for selling, I continue to achieve success by consistently exceeding targeted objectives. I believe that my ability to successfully close a wide variety of businesses would be of value to an organization looking for a driven, energetic sales executive.
Core Competencies
  • Ability to market and sell a suite of services by cultivating client and referral relationships.
  • Skilled at successfully targeting and closing revenue producing accounts in a wide variety of industries and environments.
  • Fluent in English and Spanish.
  • Consistently surpassing expected revenue objectives.
Achievements
Conference Qualifier for 10 Years - 125% Quota
Circle of Excellence Qualifier for 4 Years - 135% Quota
Inner Circle Elite Qualifier for 2 years - Top 1%
 
Achieved Diamond Club Level 9 -$10,500,000 Career Sales 

Professional Experience
HCM - Sales Consultant
June 2010 to Current
Paychex Inc Deerfield Beach, FL
  • Identify potential opportunities and navigate through a challenging contractual and due diligence process. Responsibilities include meeting with business owners to provide a full Human Capital Management Solution that aligns with the specific needs of the prospect
  • Target existing Paychex accounts while also partnering with internal service selling division reps in order to achieve higher revenue
  • Partnering with outside referral sources in order to uncover an alternative prospect channel
PEO Sales Consultant
January 2002 to June 2010
Paychex Deerfield Beach , FL
  • Responsible for selling Paychex' employee leasing platform to targeted prospects.
  • Consistently achieved aggressive revenue targets.
Education
Bachelor of Science : Management Metropolitan State College of Denver Denver, CO
Honors: cum laude 
This resume is created in 7 minutes.
Summary

Skilled security professional with over 5 years providing security services in corporate settings, retail facilities and construction sites.

Skills
  • Security personnel training
  • Windows 
  • Investigative procedures
  • Natural leader
Experience
08/2019 to Current
Security Officer IPSA Security Services Phoenix, AZ
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Checked passes and credentials of persons seeking to enter property and issued passes for guests
  • Patrolled 1.2 million square foot premises to ensure safety of employees and visitors
06/2019 to 07/2019
Security Officer Transcend Security Solutions Phoenix, AZ

I performed access control and patrol. I answered questions at a concierge desk. I checked the property for maintenance issues.

08/2017 to 05/2019
Security Professional. Allied Universal Mesa, AZ

worked at a medical device manufacturer which also has a call center

01/1999 to 08/2001
Security Officer Pinkerton Security Mesa, AZ

worked at a microchip manufacturer and also a automobile proving ground

01/1998 to 10/1998
Security Officer Wells Fargo Guard Services Phoenix, AZ

worked at a mixed use mid rise office  complex with four towers

09/2001 to Current
Owner Operator Request Landscaping Mesa, AZ
08/1991 to 08/1999
19K M1 Armor Crewman United States Army Reserve Honorable Discharge
Education and Training
Bachelor of Arts: Political Science Arizona State University, Tempe Campus Tempe, AZ, United States
Some College (No Degree): Certified Desert Landscaper Desert Landscape School Phoenix, AZ
High School Diploma Mountain View High School Mesa, AZ United States
Licenses and Certifications

Arizona Security Guard License 1694037 Exp. 8/30/2021

BasicPlus CPR, AED, and First Aid for Adults EXP. 3/20/2020