Sap Support resume examples

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Skillful Sap Support resume

MUKHLID ALHARTHI
Summary
Passionate and driven professional with remarkable analytical, problem solving, and processes improvement skills. Information Security Analyst experienced in aligning security processes, plans, and architecture with business goals and security best practices.In addition to very good experience in governance, risk and compliance (GRC).
Skills
  • Process improvements
  • Complex problem solving
  • Best practices and methodologies  
  • Risk management  
  • Requirements gathering
  • Excellent communication skills.
  • Excellent reporting skills.
  • Compliance and regulations
  • Content management systems administration.
  • Team leadership
  • Staff training
  • IT Governance
  • Compliance
Experience
Information Security Analyst 01/2016 to Current Saudi Aramco Jubail
As an Information Security Analyst, I'm assigned to lead information security team within my department. I have successfully planned, implemented and tracked Data Protection Program which includes 13 elements as per Saudi Aramco standers and ISO27001 standers. the following will shed light on expertise:
​1- Analyzed risk to identify and implement appropriate security countermeasures with action plans that are tracked with SMART KPIs.
2- Improved my department's processes and procedures to ensure high level of efficiency and compliance by adopting Operational Excellence approach.
3- Effectively handled the communications between my department, IT and software devolvement teams to address technical issues and develop effective resolutions or to adopt new applications.   
4- Successfully developed internal ticketing system in order to provide adequate support for 550 employees and provide performance measures of information security team.  
5- Administrate systems, managed access rights and implemented regular reviews.
6- Reduced the cost of IT assets and communication devices on annual basis by 200,000 $  within the department by conducting analysis of usage and efficiency.
SAP Support Analyst 09/2015 to 01/2016 Almarai Riyadh

1- Provided SAP system support on daily basis to end users by analyzing and solving issues that encountered in SAP system.

2- Found enhancements opportunities by analyzing the root causes of issues and ways to avoid it.  

MIS Analyst 09/2013 to 09/2015 Solid Information Solutions Riyadh
As part time employee and when I was a student in the university:
1- worked in presales activities, customization of (ERP)ODOO systems and sales. 
2- worked closely with stakeholders to define application problems to evaluate procedures and processes.
Education
BBA: Management of Information System 2015 King Saud University Riyadh, Saudi Arabia Date of graduation: 4/6/2015 with GPA: 4.19
Certifications
1- Certified Information security Manager (certification in progress).  
2- Certified CompTIA Security+.
3- Certified ISO 27005 Risk Manager.
4- Certified Incident Handler.
5- Certified Disaster Recovery Professional.
6- Information Security Boot camp (by Saudi Aramco).
7- Data Protection Implementer (by Saudi Aramco).
8- Problem Solving (by Saudi Aramco).
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Job-winning Sap Support resume

Nicolas Pilatti
Professional Profile

Responsible, reliable, efficient, proactive, dynamic and friendly; with a strong motivation and interpersonal communication skills. Able to work successfully as a team member, as well as making decisions and operating individually when required.

Positive attitude and willingness to learn about new technologies and face new challenges.

Core Qualifications and Skills
  • SSRS, SSIS (ETL) - VS.2012
  • Google Analytics
  • Power BI
  • Analytics Canvas
  • Visual Basic 4, 5 and 6
  • Database Develeptoment - SQL Server 6.5, 2000, 2005, 2008 R8 and 2012
  • Stored procedures, queries, views, triggers, tuning, performance and T-SQL
  • Automation of reports
  • CRM
  • SAP R3 (Module ECC6)
  • Crystal Reports, Active Reports
  • .NET Technologies, Web Services, Mobile
  • All Windows OS
  • VMware (Virtualization) 
  • Business Intelligence
  • Business Analyst
  • Report Analyst
  • Strong attention to detail
  • Team work
  • Management skills
  • Multitasking
  • Microsoft Office Tools
  • Internet Tools
  • OO Methodologies (UML)
  • Spanish and Italian language skills
Experience
06/2015
Business Intelligence - Report Analyst Yellow New Zealand - www.yellow.co.nz Auckland

• Database Development - To create, maintain and improve all DB objects to support the suite of reports (indexes, triggers, views, SPs, etc)

• Google Analytics - Analyze and track what, where, when and how our customers interact with our websites and mobile applications.

• SSRS - To create and maintain all different reports to support all business processes and requirements.

• SSIS - To import, export and manipulate data (from different data sources) ensuring the integrity and availability of our Data Warehouse

• Automation of Reports to deliver data / insights in the right time to our internal and external customers.

• Analytics Canvas to transport data from GA to our Data Warehouse

• Power BI to develop and share dashboards / reports and translate data into insights, trends, etc.
07/2011 to 06/2015
Business Analyst – Report Writer – SQL DBA – SAP Support SAECOWilson Ltd - www.saecowilson.co.nz Auckland

• Database Administration (SQLServer 2008 R2). Software for sales representatives using mobile and web technology to manage each customers' information.

• Migration and Developer of CRM system using VB6, .NET, Mobile and WebServices technologies

• SAP (Module ECC6) - User Support to 22 branches around NZ - Customer Master Data - Material Master Data (Creation and Pricing) - Realignments - Maintenance of Invoices, Sales Orders, Credits, Purchase Orders and Deliveries.

• Use of SSRS 2008 to design, develop and maintain of daily and monthly reports designed for high level management

• Developer of software for the maintenance of stock and price list for each supplier.

• Developer of software for helpdesk purposes, in IT area.

01/2011 to 03/2011
System Developer (Short term contract Project) TRIDIM S.A. Jesus Maria, Córdoba

• Developer of cargo system (Visual Basic 6 with SQL Server 2008 Database) – (customer billing, origin and destination charge, travel prices, provider, customers).

• Design and implementation of a database model for the solution.

• Design and creation of reports (Active Reports).

01/2007 to 10/2010
Programming & development – Project management – Systems analyst La Caroyense S.A. - www.lacaroyense-sa.com.ar Colonia Caroya, Córdoba

(Whilst developing a thesis to obtain the engineering degree)

• Development of computer system "The Winery" with Microsoft Visual Basic 6.0 tools.

• DBA SQL Server 2008.

• Development of stored procedures with database SQLServer 2008.

• DML, DDL, DCL and DTS on Database (“The Winery”).

• Business model, requirements model, analysis model, design model and implementation model (Methodology applied)

• Development of Software System Security User.

• Implementation of temperature sensors.

• Design and creation of reports (Active Report).

04/2005 to 10/2010
Systems Analyst and Software Developer (Permanent Position) Caruso Seguros S.A. - www.caruso.com.ar Córdoba, Córdoba

• Development and maintenance of production systems (Visual Basic 6, ASP with SQLServer 2000).

• Development and maintenance of credit card's system (Visual Basic 6 with SQLServer 2000).

• Development and maintenance of user security systems for safe production applications (Visual Basic 6 with SQLServer 2000).

• Development of stored procedures with database SQLServer 6.5 and SQLServer 2000.

• Transact SQL, tuning, performance and optimization of queries.

• Business Intelligence.

• Import and Export of data.

• Generation and maintenance of system documentation.

• Problem resolution, in relation to company systems.

• Design and creation of reports (Crystal Report).

• Citrix Metaframe support systems.

• Technical and System support (by phone and email).

01/2004 to 02/2005
Technical Support and Computer Repair (Short term contract) I.M.B.I.V. Multidisciplinary Institute of Vegetal Biology - imbiv.unc.edu.ar/homepage Córdoba, Córdoba

• Repairing, cleaning and maintenance of computers.

• Installation and maintenance of programs used by the institution.

• Maintenance of the computer network.

01/2003 to 01/2004
Customer Service – Technical Support and Computer Repair (Short term contract) Cyber Cafe Urbano Córdoba, Córdoba

• Repair, cleaning and maintenance of computers.

• Installation and maintenance of cafe-management programs.

• Cleaning and maintenance of the store.

• Customer service and commercial management.

• Network Maintenance.

Education
2010
University Degree: Information Systems Engineer Universidad Tecnología Nacional Facultad Regional Córdoba Córdoba, Córdoba, Argentina
1998
Secondary San José Esperanza, Santa Fe, Argentina
1993
Primary Nuestra Señora del Huerto Esperanza, Santa Fe, Argentina
Personal Information

Argentinian citizenship

Italy citizenship

New Zealand Residence

Hobbies: Sports in general, soccer, tennis, snowboard, surf, squash, gym, runnig, mountain biking, swimming.

References

• Available on request

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