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Professional Summary
Dedicated Chemical Engineering student with project management experience as a process engineer. Highly motivated to complete projects and action items on time, below budget, and with safety as highest priority. Emphasis on effective communication and ability to lead within all levels of organization and with customers.
Education
Bachelor of Science: Chemical Engineering, Current
University of Arkansas - Fayetteville, AR
  • Recipient of The North Texas Gas and Petroleum Association Scholarship.
  • Recipient of The KP Engineering Scholarship.
  • Team purchasing/budget coordinator for nation-wide WERC chemical engineering Design Competition.
  • Honors College member.
  • 3.56 GPA.
  • Degree expected May 2018.


Work History
Chemical Process Engineer Co-op, 05/2016 to 12/2016
Brewer ScienceRolla, MO
  • Led and designed engineering project to optimize characteristics of top-selling final product.
  • Communicated with all levels of the organization to develop most effect approach overcoming project obstacles.
  • Ensured project compliance to group standards.
  • Carried out regular facility walkthroughs to identify key maintenance and regulatory action items.
  • Led safety meetings.
  • Ensured critical drawings were kept up-to-date.
  • Filled out all necessary technical documentation.
  • Played key role in design and implementation of new manufacturing method.
  • Worked closely with storage and handling group.
  • Identified equipment improvement opportunities and carried out tests for changes.
  • Maintained communication with suppliers and customers about products and equipment. 
  • Prepared plans and layouts for equipment or system arrangements and space allocation.
New Car Sales, 07/2013 to 01/2014
Toyota of RichardsonRichardson, TX
  • Communicated with all levels of management to determine key customer opportunities.
  • Developed and executed new car presentations.
  • Maintained regular communication with potential and past customers.
  • Applied negotiation techniques to maximize profits and customer satisfaction.
  • Won sales competitions.
Coffee Master, 10/2012 to 06/2015
StarbucksPlano, TX

Skills
  • Strong communication skills.
  • Knowledge of HAZOP study process.
  • Knowledge of Enterprise Risk Management Framework.
  • Microsoft Suite (Visio, Excel, ect.) 
  • Lean mindset/Lean startup awareness.
  • Extensive experience communicating with customers. 
  • Health and Safety focused.
  • Experience purchasing/budgeting for engineering teams. 
This resume is created in 7 minutes.
Professional Profile
IT professional, with over 30 years experience in development, and infrastructure.  I am a certified PSM 1 Scrum Master with 3 years of practical application of this process as a team member and Scrum Master.  I have experience is applying Agile/Lean methods and SAFe, and I am a certified SAFe Practitioner
Qualifications
  • PSM 1 Scrum Master
  • Certified SAFe Practitioner
  • Transition Lead
  • Deployment Lead
  • Business Analyst
  • Systems Analyst
  • Trained Meeting Facilitator
  • Skilled Negotiator
  • Test Lead


Relevant Experience
Worked with the Network Infrastructure team to implement Agile/Scrum and SAFe practices.  Stood up the first SAFe Product Increment (PI) and Value Stream. Coached and managed 3 teams, 2 Features teams and 1 support team.  Incorporated Lean Management practices and Kanban for the support team.
Experience
02/2007 to 03/2011
Test Lead Northwestern Mutual Milwaukee, WI
- Manage overall testing process using SA&E methodology   
- Work with development and client to refine requirements definitions
- Manage offshore and onshore testers
- Responsible for final test strategy, test plans, and test scripts
- Manage test execution for all testing phases; functional, integration, and acceptance 
- Create status reports/Dashboard to manage project deliverables
- Develop and manage project estimates 
- Mentoring
- Create documentation for development and testing teams on various processes and applications
04/2011 to 11/2011
Business Consultant Northwestern Mutual Milwaukee, WI
- Work with client area to setup Acceptance Testing scenarios
- Collect necessary policies and work items for Testing area
- Work with client and IS to resolve defects found during testing
- Document defects and issues, and track to resolution
- Create Acceptance Test Plan
- Attend meetings to manage and gather client requirement's
- Coordinate testing effort between clients, development, and Testing Services
11/2011 to 03/2012
Business Analyst Northwestern Mutual Milwaukee, WI
- Work with the Simplify team to find opportunities/candidates that were candidates for elimination, to reduce IT inventory
- Meet with development and support teams to review ideas and determine if an application or technology could be eliminated
- Create or update entries in the Simplify Tracker and recommend them for funding by management
- Answer questions and resolve issue for the Simplify management on proposed apps/technologies
- Work on lists provided by the Inventory team to find candidates for elimination or update assets with current information
- Work on lists provided by Security for Apps with zero users, to determine if they are candidates for elimination
- Found and matured 32 requests for elimination funding, including 4 ideas that were part of the 'cost elimination' category.
08/2014 to 08/2014
Business Analyst Northwestern Mutual Milwaukee, WI
- Trained in Scrum at Centre - 5 day class 

 

03/2012 to 01/2015
Business Analyst Northwestern Mutual Milwaukee, WI
- Worked as the BA for Security Scrum team
- Incorporated Transition management tasks into the PBI process
- Developed process for deployment of completed PBIs
- Worked on  the Windows 8 Tablet project as the Transition Lead,
- Communications Lead, Training Lead, and Org Change Lead.  Project completed on time and transitioned support successfully 
- Worked with the client in the Field and HO to manage the use of the Win 8 tablets - Produce Home Office and Field user documentation
- Worked on the IE11 project as the Transition Lead, Communications Lead, Training Lead, and Org Change Lead.  Project completed on time and transitioned to support teams successfully. 
- Created documents with the updated Windows 8.1 and IE11 information in both Home Office and Field users
02/2015 to 03/2017
Scrum Master/SAFe Practitioner Northwestern Mutual Milwaukee, WI
- Scrum Master for three Network Services teams
- Coached and instructed teams on the use of Scrum/Agile/SAFe
- Worked with other teams to incorporate Scrum/Agile/SAFe
- Completed scrum certification - PSM1
- Completed certification for Safe Practitioner
- Stood up PI event for Network services
- Completed 3 PIs for Network Services
Education
2000
Bachelor of Science: Computer Science Concordia Online, California, USA Online classes to complete my degree.
Affiliations
Scrum.Org
 
SAFe
This resume is created in 7 minutes.
Summary

Organized individual Work in a fast paced team environment actively, attentively, and effectively

communicate, both verbally and in writing with a broad range of customers, Recognize and respect

cultural differences and provide culturally appropriate services .Deal with change and ambiguity Learn

and apply new knowledge. Adapt to new computer software and applications

Highlights
  • Creative and innovative
  • Excellent analytical skills
  • Strong drive to success
  • Goal-oriented and Results driven Organized
  • Outstanding organizational skills
  • Charismatic leadership
  • Active listener – Willing to learn and listen
  • Communication and networking skills
  • Team Lead abilities Adaptability tolerance
  • Microsoft Word
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft PowerPoint
  • Microsoft Access
  • Quick Book
  • Installation,
  • SharePoint
  • QA Analysis 
  • Smart Sheet/or Rally
  • ActiveCollab
  • TargetProcess
Experience
02/2016 to 03/2017
Scrum Master Epic InfoTech Consulting Group St Paul, MN Responsibilities,include Coaching the team and organization on how to use Agile/Scrum practices and values to delight customers Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization Removing impediments and guiding the team to remove impediments by finding the right personnel to remove the impediment. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving. Facilitating discussions, decision making, and conflict resolution Assisting with internal and external communication, improving transparency, and radiating information Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog. Providing all support to the team using a servant leadership style whenever possible, and leading by example Excellent communication and mentoring skills
07/2015 to Current
Property Manager CommonBond Communities Minneapolis, MN

Manage and direct the property management team. Maintain asset by scheduling staff work, apartment preparation, property maintenance, special projects, etc. Collect and process monthly rent payments promptly and as directed by the Corporate Office. Generate late rent letters and file unlawful detainers as appropriate. Establish and maintain positive resident relations, effective communications, manage resident concerns, problem-solving, etc Oversee property purchasing including order supplies, verify and approve invoices for timely payment, etc. Maintain working knowledge of site inventory. Oversee new lease and lease renewal processes. Participate and oversee all marketing. Show and lease apartments to prospective residents. Effectively use YARDI (property management) Monitor budget throughout the year ensuring compliance. 

05/2014 to 06/2015
Project Manager Assistant Neo Electrical Solutions, LLC Minneapolis, MN

Responsibilities assists in the development of project proposals, cost estimate and budgets, timelines and schedules; Follow-up on pre-installation activities, e.g., confirming delivery dates of equipment and software; Prepare reports for Project Manager on status of all services provided for specific technology projects; Coordinate and assist in the development of electronic and written materials for project management proposals, presentations, and status update; May act as liaison between districts and contractors involved in project implementation and assure that all contracted work is satisfactorily completed according to specifications; Assist  in the coordination of all personnel: vendors, contractors, etc., necessary to complete the project; Conducts customer satisfaction assessments electronically, by phone and/or in-person; Use computer applications such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments. 


05/2012 to 04/2013
Software Business Analyst Accenture Minneapolis, MN

Responsibilities include  Act as the liaison between the product owner and the Scrum team to define business requirements and collaborate in defining design options through a hybrid Agile methodology.Work closely with Product Owners, Developers, Quality Assurance and Application Support teams to implement software requirements and communicate system enhancements. Apply mortgage/software industry knowledge to help continue process improvement and team communication.Generate SQL queries and research databases in order to verify and troubleshoot issues •Manage deliverables for initiatives and adhere to Mortgage Cadence product development methodologies Extract detailed system requirements from user story scenarios and high-level business requirements.Conduct research and analysis into the nature, effect, and results of system problems.Consult frequently with our internal customers to ensure a complete understanding of their needs and concerns 

12/2011 to 03/2014
Assistant property Manager Aeon Management Minneapolis, MN Responsibilities include, but not limited Provide tours inside property to potential residents for the purpose of leasing units Keeps accurate records of both phone and walk-in traffic utilizing approved phone logs and marketing systems. Enter property traffic data in computer system daily. Discus the advantages of leasing at the property with potential residents; Conducts market surveys and outreach marketing. Prepares rental applications, and leases for qualified potential residents. Complete reports as instructed by Property Manager, Assist residents with questions maintenance request, payments of rent or other needs on a daily basis. Complies with all Federal and Local Fair Housing regulations and ordinances . Completes all other projects or requests as directed by Property Manager . Other duties as assigned
05/2008 to 10/2011
Branch Manager Enterprise Rental Car Minneapolis,St paul, MN

Use Company approved sales and service techniques when determining customer needs. Offer optional products to meet customer wants and needs. Prepare all rentals and return documents accurately and completely. Qualify each customer using our company rental requirement guidelines. Provide customers assistance with directions, maps, local area information, appropriate service information, etc. Review assist customers in a friendly, helpful and prompt manner

Education
2013
Associate of Science: Business Management Inver Hills Community College Iver Grove Heights, Minnesota
2015
Bachelor of Science: Management Information System Metro State University St Paul, Minneapolis
2008
High School Diploma: Hight School Linconl international High School Minneapolis, Minnesota
Certifications
Certified Scrum Master                 
Certified Scrum Developer 
Certified Scrum Fundamentals 
Certified Network Specialist 
Certified Six Sigma greenbelt
Certified Marketing Analyst 
This resume is created in 7 minutes.
Skills profile

I am a highly motivated person with an increased attention to detail, I do possess excellent scientific background in drug regulatory affairs. I am extremely analytical, meticulous and reliable; motivated with a results orientated strive, fast learner with problems resolving skills, team player with good interpersonal skills, ability to manage priorities and work under pressure with tight deadlines / frequent changes in priorities, excellent communicator with good negotiation skills, and I am also able to adapt in a multi-diversity milieu which is under constant evolution and innovation.

Core Qualifications
  • Good knowledge of Canadian and International Drug Regulations (FDA, EMA)
  • Experience in the preparation, the review and the submission of different types of regulatory files with Health Canada
  • Knowledge of eCTD format
  • Excellent knowledge of GMP, GCP, GLP and ICH guidelines
  • Good knowledge of Medical Devices Regulations
  • Excellent knowledge of Drug Development, Pharmacovigilance and Risk Management
  • Computer literacy: Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
  • Fluent in English and French
  • Organized with good administrative skills
Professional Experience
International Compliance Coordinator May 2017 to Current
Pharmascience Inc. Montréal, Quebec, Canada
  • Annual Renewal of Pharmascience Inc. (PMS) Drug Establishment Licenses (DEL); Non-prescription and Natural Health Products (NNHP)Site Licence and Medical Devices Site Licence.
  • Addition, Maintenance (Renewal of Foreign Buildings) and Removal of Foreign Buildings (CMO and API Release Testing Sites) from the PMS Drug Establishment License; Non-prescription and Natural Health Products (NNHP)Site Licence and Medical Devices Site Licence.
  • Addition, Maintenance and Removal of API Suppliers Foreign Buildings from the Pharmascience Inc. Drug Establishment Licenses API Annexe Table A.
  • Write-proof of Quality Assurance Agreements (QAA) between Pharmascience Inc. with their Partners; CMOs, API's Suppliers etc.
Drug Regulatory Affairs Associate-CMC-CPID Project Sep 2015 to Current
Pharmascience Inc. Montreal, Quebec, Canada
  •  Coordinate activities associated to the Product Live Cycle such as; Evaluate / Analyze Post Approval Change Controls and provide Regulatory evaluation based on Regulations, Guidelines and Policies; Prepare and submit Level III and IV Change Control Notification.
  • Prepare and keep up-to-date CMC Regulatory Documents (CPID, QOS etc) for various Product (OTC and Rx Drugs) in target Countries (Canada, USA and Europe) including Change Controls History from approved to current CPID.
  • Ensures Post-Market Regulatory Compliance: Evaluate / Analyze all proposed Post-Approval product changes through Change Controls, and provide regulatory expertise and / or classification based on current Regulations, Guidelines and Policies; also send applicable Notifications to Regulatory Authorities within the mandatory delay after implementation date of the Change Control.
  • Update, Maintenance and Management of the CPID database of the company. Provide Regulatory Expertise to other departments for requests generated by the AskReg service.
Recovery Collections Representative Jan 2015 to Sep 2015
Capital One Bank Montreal, QC
  • Updates Card members account information and complete appropriate documentation according the Anti Money Laundering (AML) laws and regulations.
  • Conducts extensive customer negotiations via inbound and outbound calls in both a "dialer" and manual environment for Recoveries accounts with the aim of providing them with suitable payment plans for their debts according to the North America Banking policies and regulations.
  • Servicing accounts by investigating problems and providing resolutions to create a positive customer experience while maintaining superior Quality Assurance and Customer Satisfaction results.
Drug Regulatory Affairs Associate Oct 2010 to Nov 2011
ARCHEMIN Brussels, Belgium
  • Supervision and contribution in the preparation of different regulatory submissions (Marketing Authorization Applications (MAA) via centralized procedure for eligible products, mutual recognition procedure or national authorization; Eudra GMP certificates; Eudra CTA; CTA amendment; CTA notification; Notice of change) to both national (FAMHP-Belgium) and international (EMA).
  • Electronic-submissions and dossier compilation in the Non e-CTD electronic Submission” (NeeS) formats or in the Electronic Common Technical Document (e-CTD) format developed by the International Conference on Harmonization (ICH) Multidisciplinary Group 2 Expert Working Group (ICH M2 EWG) using the Extedo eCTDmanager software.
  • Supervision and contribution in the revision of different Drug Monographes, Periodic Safety Update Reports and the preparation of documents necessary for the pre-Marketing Authorization Applications (Pre-MAA) meetings.
  • Providing well tailored Regulatory Affairs Strategic advice to Pharmaceutical industries and Hands-on experience to anticipate potential regulatory problems and seek out appropriate solutions during the developmental and regulatory submission process.
Pharmaceutical Research Associate Sep 2007 to Oct 2010
Institute of Molecular Biology and Biotechnology Brussels, Belgium
  • Participate in writing, preparation, compilation, review and submission of Pharmaceutical Research papers, Pharmaceutical Brochures and documentations use in workshops and seminars organized by the Company.
  • Attended departmental meetings to adopt and prepare new SOPs as per the GLP, GMP and regulatory guidelines; to ensure and improve the quality, safety and purity of the Biologic product produce.
  • Attended the yearly GMP and GLP courses, seminars and examinations conducted by the QA department as per the new GMP and GLP practices followed by the Company.
  • Trained the junior staff of the department on the Eudra GMP guidelines and regulations that applies to Biologics, as well as the pharmacists students who came for their internship at the Company.
Master Degree in Biomedical and Pharmaceutical Science Internship Sep 2006 to Sep 2007
Flanders Interuniversity Institute of Biotechnology (VIB) Brussels, Belgium
  • Writing up of Pharmaceutical and technical investigation reports; collection and appropriate documentation of data for monthly presentations at the departmental meetings, seminars and thesis board meetings.
  • Rotations in the different departments; Regulatory affairs, Pharmacovigilance, Clinical research, Medical information and technical writing.
Academic Background
ADVANCE POSTGRADUATE DIPLOMA IN DRUG DEVELOPMENT AND REGULATION OPTION: DRUG REGULATORY AFFAIRS 2014 University of Montreal Montreal, QC, Canada

Diplôme d'Études Supérieures Spécialisées (D.É.S.S.) en Développement du Médicament.

Master of Science, Biomedical and Pharmaceutical Sciences 2007 University of Brussels (VUB) Brussels, Bruxelles, Belgium
Bachelor of Science, Life Sciences 2004 University of Dschang Dschang, Western Province, Cameroon
PROFESSIONAL AFFILIATIONS
  • Member of Regulatory Affairs Professionals Society (RAPS): www.RAPS.org.
  • Membre d'AE3DM- Association des Étudiants et Diplômés du D.É.S.S. en Développement du Médicament, Université de Montréal: .
References
  • References upon request.
This resume is created in 7 minutes.
Summary

Detail-oriented communicative leader with 18 years of Naval experience in career counseling and advocating for victims of sexual assault, transitioning to a career in marriage and family therapy. Strong communication and supervisory skills, versed in cross-functional leadership, management and team building. Highly flexible, organized, and skilled at handling multiple tasks and managing priorities in fast-paced, changing environments. 

Skills
  • Skilled in motivational interviewing, and cognitive behavioral therapy
  • Conflict resolution expert
  • Effective time manager
  • CPR certified
  • Excellent oral and written communication
  • Experience with at-risk youth
  • Adept in creating and maintaining treatment plans
  • Effective team leader and organizer
Accomplishments

Department of Defense Sexual Assault Advocate Certification Program: Advocate Level 1

Master Training Specialist Qualification

Oversaw training, safety, and well being of 80 personnel

Counseled homeless pregnant women and parents on healthy eating habits, the benefits of exercise, budgeting, discipline and family communication.

Experience
Intake Counselor/Case Manager Intern, U.S. VETS, October 2017-June 2018 Waianae, HI

Assesses homeless veterans and civilians referred to address barriers identified to include:  Housing, Employment, Education/Training, Financial, Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric  

Coordinates care with VA personnel and other community partners on behalf of clients to for eligibility documentation, mental and physical health services.

Facilitates client intake process and compiles client files ensuring all program eligibility documentation is complete

Assists in quality management activities, data collection, and preparing reports

Facilitates client life skills classes

Provides specialized case management services and life skills groups/classes to veteran subpopulations, domestic violence survivors, and at risk youth

Sexual Assault Program Director/Victim Advocate, US Navy, July 2008-August 2013 Norfolk, VA Advocate for victims of sexual assault from time of report to finalization of case.  Managed 10 other victim advocates as program director and was responsible for holding prevention awareness training for entire command.
Master Training Specialist, US Navy, June 2008-June 2011 Norfolk, VA Responsible for training in various electronic systems.  Also facilitated indoctrination courses to include sexual harassment, fraternization, professionalism, and diversity.
Senior Management, US Navy , July 2005-May 2008 Jacksonville, FL Conducted career counseling and maintained 30 personnel records. Effective decision-maker in high-pressure environments. Reviewed and edited correspondence prior to release and submission for signature.
Education and Training
Master of Science Counseling Psychology, , , Chaminade University of Hawaii, , Honolulu HI USA 2018

Completed coursework in Cognitive Behavioral therapy, Solution Focused Brief therapy, Motivational Interviewing  and Advanced Psychopathology.

Bachelor of Science Criminal Justice/Psychology, , , Excelsior College, , Albany NY USA 2014
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Professional Summary

Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.

Talented sales associate effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

Friendly sales associate adept at working in diverse retail and customer service environments.
Skills
  • Critical thinking
  • Self-motivated
  • Networking skills
  • Customer service
  • Detail-oriented
  • Goal-oriented
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong interpersonal skills
  • Excellent work ethic
Work History
Best Buy LG Expert | Pinole, CA | August 2017
  • Maintained records related to sales.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
Best Buy Apple Master | Pinole, CA | September 2015 - January 2017
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Ace Hardware Sales Lead | EL Sobrante, CA | May 2014 - September 2015
  • Led and directed team members on effective methods, operations and procedures.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Education
High School Diploma Oakland Military Institute Oakland CA, | 2015
Still Attending Business Contra Costa College San Pablo CA, | 2018
This resume is created in 7 minutes.
Summary
Experienced Project Manager, Scrum Master, QA Lead Test Manager with a demonstrated history of working in the information technology and services industry. Having 8.5 years of experience in leading Quality Assurance, Service Virtualization, Automation, Agile & Waterfall Project Management for Web Based applications in Banking & Financial services domain.

Extremely motivated & committed, Result oriented, Customer Centric, Technically sophisticated and Strong support professional.
Skills
  • Agile Methodologies - Scrum (CSM), Scaled/Lean Agile (SAFe Agilist)
  • Waterfall Methodology
  • End to End Test Planning, Management & Execution - Agile & Waterfall - QA Manager
  • Project Management - Scrum, Kanban, CA Rally, Confluence, JIRA
  • CA Clarity - Financials, Resource forecast
  • Test Automation - QTP/UFT Automation
  • Virtualization - CA LISA
  • Agile Testing -Automated & Manual
  • Waterfall Testing - Automated & Manual
  • Test Case & Defect Management - CA Rally, HP/ALM
  • Java
Experience
Project Manager/Scrum Master 11/2015 to Current Tata Consultancy Services - American Express Sunrise, Plantation, FL
  • As E2E Project Manager/Scrum master led a cross-functional team of Engineers, QAs and UX designers to develop features and fix product defects on multiple high priority projects for Credit Servicing Platform application.
  • Coordinated with all technology & business partner teams for Requirements gathering & documentation, Planning for all phases of SDLC (Development, Testing & Deployment phases, Conducting weekly status calls, Engaging impacted teams, Managing overall Project financials, Capacity planning & forecasting
  • Conducted Scrum ceremonies through all phases, Identified & resolved Impediments. Drafted user stories, use cases and functional specifications to support product development.
  • Delivered detailed feature roadmaps that included action items and project targets.
  • Developed accurate development estimates and drafted project resource plans.
  • Worked closely with QA to develop use cases, review test cases and track feature bugs.
  • Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
  • Handled several SQP and Test Support projects in my Tenure as Project Manager/Scrum Master for the Client. 
  • Supported infrastructure initiatives for Win 7 to Win 10, IE 9 to IE 11, Zlinux to PHS uplift for the Client Portal.
Project Manager/Scrum Master 10/2015 to Current Tata Consultancy Services - American Express Sunrise, Plantation, FL
  • As E2E Project Manager/Scrum master led a cross-functional team of Engineers, QAs and UX designers to develop features and fix product defects on multiple high priority projects for Credit Servicing Platform application.
  • Coordinated with all technology & business partner teams for Requirements gathering & documentation, Planning for all phases of SDLC (Development, Testing & Deployment phases, Conducting weekly status calls, Engaging impacted teams, Managing overall Project financials, Capacity planning & forecasting
  • Conducted Scrum ceremonies through all phases, Identified & resolved Impediments.
  • Drafted user stories, use cases and functional specifications to support product development.
  • Delivered detailed feature roadmaps that included action items and project targets.
  • Developed accurate development estimates and drafted project resource plans.
  • Worked closely with QA to develop use cases, review test cases and track feature bugs.
  • Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
  • Handled several SQP and Test Support projects in my Tenure as Project Manager/Scrum Master for the Client.
  • Supported infrastructure initiatives for Win 7 to Win 10, IE 9 to IE 11, Zlinux to PHS uplift for the Client Portal.
Project Manager/Scrum Master 10/2015 Tata Consultancy Services - American Express Sunrise, Plantation, FL
  • As E2E Project Manager/Scrum master led a cross-functional team of Engineers, QAs and UX designers to develop features and fix product defects on multiple high priority projects for Credit Servicing Platform application.
  • Coordinated with all technology & business partner teams for Requirements gathering & documentation, Planning for all phases of SDLC (Development, Testing & Deployment phases, Conducting weekly status calls, Engaging impacted teams, Managing overall Project financials, Capacity planning & forecasting.
  • Conducted Scrum ceremonies through all phases, Identified & resolved Impediments.
  • Documented feature, user stories, use cases and functional specifications to support product development. Maintained Product Backlog.
  • Delivered detailed feature roadmaps that included action items and project targets.
  • Developed accurate development estimates and drafted project resource plans.
  • Worked closely with QA to develop use cases, review test cases and track feature bugs.
  • Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
  • Handled several SQP and Test Support projects (Agile & Waterfall) in my Tenure as Project Manager/Scrum Master for the Client.
  • Supported infrastructure initiatives for Win 7 to Win 10, IE 9 to IE 11, Zlinux to PHS uplift for the Client Portal.
  • Trained & Mentored team members on Agile Methodologies (SCRUM, SAFe) and best practices.
Project Manager / Scrum Master / QA Lead Test Manager 02/2015 to Current Tata Consultancy Services - American Express Sunrise, Plantation, FL
  • Coordinating with Business partners and Development teams as early as Project Initiation Phase to gather the high level business needs, engaging impacted technology application teams.
  • As End to End Project Manager, Coordinate with all technology & business partner teams for Requirements gathering & documentation, Planning for all phases of SDLC (Development, Testing & Deployment phases, Conducting weekly status calls,  Managing Project financials, Capacity planning & forecasting.
  • As a Scrum Master, conduct Scrum ceremonies through all phases of SDLC (Envisioning, Development & Iteration testing during Sprints, Release testing, Deployment), Identify Impediments.
  • Managing a team of 20 members as QA Lead Test Manager
  • Working closely with Dev partners for incorporating Automation testing in the Continuous Development process. Driving Service Virtualization initiatives on various projects.
  • Preparation of Test plan, Test Strategy and Test Approach,  Perform Risk Based Assessments on business requirements using American Express Quality Standards.
  • Confirm Data Requirements with various application teams. Attend weekly status meetings.
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  • As End to End Test manager, coordinate with the different testing teams & drive testing activities between multiple teams, conducting daily test status calls, defect tracking & resolution, Environment readiness, provide testing updates on weekly status calls with business partners & technology teams.
  • Get sign offs on all project deliverables from stake holders, business partners & technology teams
QA Lead Test Manager - American Express 06/2014 to Current Tata Consultancy Services Sunrise, Plantation, FL
  • Worked on Several High Complex, Compliance, Risk, Infrastructure, Downturn initiatives as E2E QA Lead/Manager and responsible for the overall Testing deliverables on Projects.
  • Developed & Managed the test team of 23 members as QA Manager for the Client Application including Financials, forecasting on projects.
  • Worked on Digital Wallet projects - Apple Pay, Samsung/Andriod Pay as QA Manager/Analyst incharge of Application testing activities.
  • Led the Functional & Regression Automation suite development with QTP/UFT for all the capabilities within the Client portal. 
  • Working closely with Dev partners for incorporating Automation testing in the Continuous Integration & Development process.
  • Led the MQ, SOAP Datapower & JMS services virtualization for the Client Application by working Enterprise LISA team 
  • Driving Virtualization across all projects to reduce dependency on Interface/Middleware systems. 
  • Analyze and Understand the high level business needs by participating in discussions with Business partners and Development teams as early as Project Initiation Phase. 
  • Preparation of Test plan, Test Strategy and Test Approach,  Perform Risk Based Assessments on business requirements using American Express Quality Standards, develop automation scripts for functional and Regression testing.
  • Identify Testable versus non-Testable requirements using American Express Quality Standards. 
  • Preparation of Test Data Conditions, Test Cases based on project needs. Execution of Test cases.
  • As End to End Test manager, coordinate with the different testing teams & drive testing activities between multiple teams, identify & Resolve impediments, conducting daily test status calls, defect tracking & resolution, Environment readiness, provide testing updates on weekly status calls with business partners & technology teams.
  • Get sign offs on all test deliverables from stake holders, business partners & technology teams to meet the audit requirements.
  • As a SME on Client Application, conducted trainings for testing team members on Application knowledge, Testing practices, Client interactions, testing skills, Automation skills (QTP/UFT), Service virtualization skills.
QA Test Manager - American Express 01/2012 to 06/2014 Tata Consultancy Services Guadalajara, Bangalore, Weston, Mexico, India, Florida
  • Understand the High Level Business needs by participating in discussions with Business partners and Development teams as Early as Project Initiation Phase. 
  • Preparation of Test plan, Test Strategy and Test Approach, Perform Risk Based Assessments on business requirements using American Express Quality Standards, Automation & Manual test cases preparation.
  • Identify Testable versus non-Testable requirements using American Express Quality Standards. 
  • Identify dependencies for testing, Identify test data needs, Tracking test execution & Progress, Defect tracking & resolution, Environment readiness, provide testing updates on testing status calls. Get sign offs on test deliverables from various Application teams.
  • Performed Proof of Concept for Automation Framework in QTP for Client portal and approval for setting up the framework and develop automation scripts.
  • Worked on several critical initiatives for client as QA Test Manager such as implement Cross Market servicing Capability within the Client portal, Uplift Credit Collections portal.
  • Worked closely with Project Managers and assisted on Project Management activities.
  • Handled the Estimation, Financials & Project deliverables for Testing team.
  • Ramped up the testing team to 13 members. Trained all recruits on Application knowledge, BFS Domain knowledge, Testing practices, Testing skills, Automation skills.
QA Test Analyst - American Express 07/2011 to 01/2012 Tata Consultancy Services Bangalore, Karnataka, India
  • Based on the SME knowledge of the Client Portal capabilities, was recruited by TCS leadership to setup a Testing team(6 members) for the Client. This involved training the new joins on Client Application, testing processes.
  • Defined & Established QA process (Testing, Environment, Test Data) for the team based on the needs from Client.
  • Collecting the high level requirements from Client and analysis of the requirements.
  • Document the Functionality, Operational, Technical issues and scope of work.
  • Preparation of Test Data Conditions, Test Cases based on project needs. Execution of Test cases.
  • Facilitate Integration Testing, User Acceptance Testing and Post Implementation Testing across applications and status tracking using Quality Center.
  • Document / Analyze test results and get defects retested. Coordinate with all application teams (in terms of test data, testing and environment setup).
  • Get sign offs on test deliverables from various application teams.
  • Conduct and attend knowledge sharing sessions on various testing techniques, tools and procedures.
Java Programmer - American Express 02/2010 to 06/2011 Tata Consultancy Services Bangalore, Karnataka, India
  • Interacted with clients in collecting high-level user requirements converting user requirements into system requirements.  
  • Attended design review meetings with project teams and ensure that the designs created are conforming to Portal Architectural guidelines for Client.
  • Interacted with the other interfacing system teams to influence design decision in their applications and develop methodology for improved performance.   
  • Co-ordinated with the other team members and ensure successful implementation of the project while adhering to Client/TCS coding and quality standards. 
  • Enhanced the Client application for new requirements with Java, J2EE, Struts, HTML, XML
  • Worked on technology upgrade and infrastructure upgrade initiatives and provide recommendations.
  • Worked on Prototype for Client Application which was used by new joinees in the team for Application functionality training.
  • Worked on Migration of Client application from WAS 5.1 to WAS 6.0. 
  • Developed unit test cases, executed them and updated test results/defects to HP Quality Center.            
Education and Training
Bachelor of Engineering: Electronics & Communication 2009 R.V. College of Engineering Bangalore, Karnataka, India
Certifications
  • Oracle Certified Professional - JAVA SE6 Programmer
  • Certified Scrum Master (CSM)
  • Certified SAFe Agilist (SA)
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Professional Summary
Total 10+ years experience in IT Software Project Management experience as Agile Scrum Master & END to END PM and Quality Assurance/Testing. Hands on experience into Program level handling multiple assignments about Project Monitoring / Release Management/Metrics Reporting/Dash board development and report to Executive management. Key player in building the Agile team from scratch and delivering high quality and working with Offshore and On site model Primary responsibilities include preparing Project Charter, Monitor and Track Progress, develop Status Reports, resolve issues, s coordinate tasks and activities directed toward completing the project goals on Time and Budget. Facilitated Product Back log Grooming, Sprint Planning, Envisioning, Retrospective and Show and Tell and assist the product owner. Worked as a Process Consultant and improved several process areas supporting successful delivery of projects such as Integration management, Release, incident, Security and RISK management. Hands on experience into Ticketing system and Help Desk Management Process
Skills
  • Agile Project Management
  • Scrum Master
  • Scaled Agile Frame work (Safe)
  • PMI processes
  • Information Security Management
  • Financial management
  • Planning & organizing
  • Business planning
  • Risk management
  • Service Management
  • Release Management
  • Data center Migrations
  • Change Management
  • Cost Management
  • Hands on experience into Government Projects.
  • Vendor Management
  • Cloud Computing
  • Test Management Rally , JIRA and RQM, Clarity, Open work bench, MS Office, MSP 2010, MS Visio, HP QC and HPALM
  • Document Management Share Point 2007, Ration Team Concert
  • OLAP-DBSQL Server Reporting Services, SQL Server Analysis Services 2005
  • Configuration Management: Concurrent Versioning System, SVN and Visual Source Safe
  • RDBMS: MS Access, My SQL 5.0, SQL Server 2005 ,Oracle 10g and Big data Web-Based TechnologiesASP.net, HTML, VB Script and Java Script, e-catt Scripts
  • Languages : Java, Oracle SQL, Rational Application Developer, .net and VB Script ,Lotus Notes and C # O/SWin 9X/NT/2000/XP/Windows 7.0 and UNIX
  • Processes: CMMI, ITIL, ISO 9001:2000/2008, ISO 20000:2005, ISO27001 and Six sigma Lean tools
  • Domain Knowledge : e-Governance, Project Management, CRM, Banking (Retail, Debit and Credit Cards, corporate Cards Payment gateway) and Insurance, Health care, Traveling, e-Commerce and Content Management.
Accomplishments
  • CMMI, ISO 9001:2008,ISO 20000:2005(ITSMS), ISO 27001:2005, Define ISMS and ITIL Policy and process implementations in multiple Organizations.
  • Effectively implemented Defect tracking tools such as Quality center, JIRA, Team track, Test director across various organizations with team size up to 75.
  • My team got best test team award from Duns Broad Sheet at Alliance consulting.
  • Innovation recognition award for White paper - Agile Methodology Comparative Study - State Farm Innovation event.
Work History
06/2014
Agile Project Manager / Scrum Master CurrentAmerican Express Phoenix, AZ
  • Total Years Last Used Agile Scrum Master, Project Managment ,.
01/2013 to 01/2014
Project Manager National Grid Syracuse, NY
  • Closely work with product owner ensure understanding of user stories.
  • Facilitate and Participate in Sprint planning, design and estimation.
  • Escalating promptly any issues that may impact operations.
  • Monitor the Sprint Burn down--- Measure the completed story points-Participates in daily stand up.
  • Measuring Velocity: Expressed in number of Story Points completed per sprint End to End.
03/2012 to 12/2012
State farm Insurance Bloomington, IL
  • Agile Project Manager for distributed Scrum Team (Development, BA, UX Team, Functional Testing and UAT Test Team) using the Scrum Framework.
  • Regularly conducted Scrum Stand up Meetings and Maintain Burn Up and Burn down Charts.
  • Ensured effective implementation of agile process and trained staff to maximize benefits.
  • Coordinated with on site and Offshore, multiple Vendor teams, various departments and ensured delivery of projects on time.
04/2010 to 02/2012
Agile Project Manager / Scrum Master Bank of America Newark, DE
  • Provide leadership and direction on complex multiphase projects that improve the quality and effectiveness of the operations, and align with the organizations goals and objectives.
  • Executed multiple enterprise initiatives using agile methodology.
  • Acted as Scrum Master.
  • Responsible for analysis, design, development, testing and implementation of BORENO CORE FRAMEWORK for multiple applications for new development and upgrades.
  • Handled multiple projects and received multiple appreciations from the client.
  • Worked in small and large teams, per project needs.
  • Coordinated effort of peak team size of 20 plus members.
07/2009 to 04/2010
Project Manager Integrated Software Solutions Chicago, IL
  • Implementation of QMS, ISO 20000:2005, ISO 27001:2005 .
10/2008 to 03/2009
Project Manager Polaris Software Lab Ltd Hyderabad, India
02/2008 to 10/2008
Project Manager Navayuga Info Tech Hyderabad, India
Education
1999
MBA: Systems and Finance
KIMS - Hyderabad, Telangana
Systems and Finance
1990
Post Graduate diploma: Software
Avenier Soft - Hyderabad, Telganana
Software
1989
Bachelor of Science:
Bachelor of ScienceOsmania University - Hyderabad, Telangana
a 36 months program from All India Council for Technical Education, New Delhi India
Bachelor of CommunicationAmbedkar: Open University -
2010
Certified ITIL V3 Foundation from EXIN Certified Agile Scrum Master from Scrum Alliance Six Sigma Green Belt Certification from TUV SUD. Certified Micro Soft Projects:
Managing Projects Certified Software Test Manger Certification from Standardization Testing and Quality Certification. Agile Project Manager, AMEX, Phoenix, AZ April 2015 to Till Date Portfolio: GCCP-FATCA Domain: Banking Role: Agile Scrum Master / E2E Project Manager The Foreign Account Tax Compliance Act (FATCA) is a U:
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Summary
Experienced leader of high performance, goal oriented teams focused on delivering exceptional results. Well versed in all operational and financial aspects of management, quality control, inventory control and customer service in dynamic, high tempo environments. Successful 32 year career in Naval aviation, aviation management, training and senior executive level leadership.
Accomplishments
  • Enabled over 1,600 people to complete all necessary training and operational requirements prior to deployment in 2014.
  • Over 10 years of experience as an executive leader, involved in initiating, supporting and monitoring numerous process improvement and organizational strategic projects. 
Skills
  • Effective at engaging, developing and leading large teams
  • Creative problem solver
  • Proactively identifies and leads process improvement initiatives
  • Works well with cross functional managers in sharing best practices
  • Outstanding motivational, mentorship and coaching skills
  • Innovative thinker
  • Flexible work schedule
  • Results oriented toward productivity and efficiency
Experience
Command Master Chief 11/2015 to Current Naval Service Training Command Great Lakes, IL
  • Key leader in the transformation of the accession training supply chain from reactive to strategic and forward looking; responsible for the initial training and on boarding of 42,500 enlisted Sailors and Officer Candidates annually.
  • Forecasted manpower requirements based on daily workload and organizational targets in order to ensure optimal manpower requirements are maintained at 79 accession training locations nationwide.
  • Mentored and coached 24 Command Master Chiefs attending the Command Master Chief Course in Newport, RI on how to develop and work within cross functional teams and the importance of taking risks to accomplish a goal and exceed expectations.
Command Master Chief 10/2013 to 11/2015 Recruit Training Command Great Lakes, IL
  • Effective decision-maker and creative problem solver in high-pressure environments involving the initial accession training and on boarding for 78,000 people.
  • Led, developed and engaged workers by conducted career development boards for 800 workers to maximize their potential personal and professional growth. 
  • Collaborated with senior leaders at Navy Recruiting and Naval Education and Training Commands to proactively identify and lead process improvement using LEAN tools to improved the quality of people reporting to the fleet (our customer).
Command Master Chief 08/2012 to 10/2013 Carrier Air Wing Seventeen Lemoore, CA
  • Advised the senior executive leader on all people, policy and core values matters for 1,600 team members. 
  • Worked with cross functional teams to lead, train, guide and mentor peers in 10 different organizations at five geographic locations to ensure personnel management, readiness and operations were effectively executed in preparation for deployment.
​​
  • Planned and coordinated the relocation of 25 air wing staff members and their families from Virginia to California, following deployment.
Education and Training
Master of Aeronautical Science 2013 Embry-Riddle Aeronautical University Daytona Beach, FL, USA
Bachelor of Science 2006 Embry-Riddle Aeronautical University Daytona Beach, FL, USA
Certifications
2017 Project Management Institute - Newton Square, PA, USA
Project Management Professional
2016 American Society for Quality - Milwaukee, WI, USA
Certified Six Sigma Green Belt
 
2015 American Society for Quality - Milwaukee, WI, USA
Certified Manager of Quality/Organizational Excellence
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Professional Summary
Gifted and creative Cosmetology Instructor with 10+ years experience in hair cutting, styling and coloring. In-depth understanding of the hair care industry, business operations, and client retention.
Skills
  • Licensed Cosmetologist
  • Hair artistry professional
  • Highly motivated self-starter
    • Proficient in student and client retention
    • Team Player
    • Innovative hairstyling techniques
    Work History
    Cosmetology Instructor 08/2013 to Current
    Virginia College in Charleston North Charleston, SC
    • Taught introductory and upper level courses based from the Pivot Point curriculum
    • Conducted demonstrations including: clipper cuts, facials, waxing, coloring, cutting and many other cosmetology techniques 
    • Implemented the fundamentals of Salon Success and Stateboard sanitation guidelines as best practices for both work and home
    Master Stylist 09/2011 to 04/2013
    Traveling Stylist
      • Educated customers on product uses and benefits.
      • Serviced high-profile clients with intricate coloring and highlighting techniques.
      • Offered wet styling, thermal styling, permanent waving and hair relaxing services.
      • Cleaned, maintained and sterilized tools.
      Master Stylist 03/2011 to 09/2011
      Mirror Mirror Salon Union City, Georgia
      • Sold and promoted hair care products and cosmetics.
      • Educated customers on product uses and benefits.
      • Examined hair texture and condition to determine appropriate treatment for clients
      Master Stylist 03/2008 to 03/2011
      Belles and Beaus Union City, Georgia
      • Designed traditional and contemporary hairstyles for men and women; as well as performed eyelash applications
      • Educated clients about products and self-maintenance for healthy hair by way of Hair Wellness Classes.
      • Cleaned, maintained and sterilized tools as well as maintained a sanitized workstation.
      • Sold and promoted commercial hair and hair care products
      Master Stylist 02/2007 to 02/2008
      Hair mechanix East Point, Georgia
      • Consistently followed all required protocols for scheduling appointments.
      • Styled hair for large events such as weddings and special hair expos.
      • Educated clients about products and self-maintenance for healthy hair.
      • Cut, colored and styled clients' hair with precision and expertise.
      Education
      Cosmetology Instructor 2011 Empire Beauty School - Morrow, GA
      Associate of Arts: Fashion Design 2008 Bauder College - Atlanta - Atlanta, GA
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      Professional Summary
      I am a motivated Supply Chain Professional with solid experience managing all levels of a multi-million dollar dairy business, including budgeting and administration. I am an exceptional leader who is talented at getting the most out of my staff and making work fun at the same time.  Juggling multiple tasks and working under pressure is my strong suit. 
      Skills
      • Self-motivated
      • Staff development
      • Multi-tasker
      • Extremely organized
      • Team Leadership
      • Problem Solver
      Work History
      01/1996 to 12/1997
      Dairy Program Coordinator Organic Valley Family of Farms-Headquarters La Farge, WI
      • Worked directly with co-manufacturing plants to create a production schedule, coordinate raw receiving times and discussed any potential issues. 
      • Balanced monthly supply with Milk Handlers as required by law.
      • Supported Dairy Program Manager with daily operational functions.
      • Analyzed departmental documents for appropriate distribution and filing.
      01/1998 to 12/2002
      Dairy Program Manager Organic Valley Family of Farms-Headquarters La Farge, WI
      • Managed the entire Dairy Program, including the coordination of  new co-manufacturing plant startups.
      • Scheduled milk and production into all fluid, cheese, butter and powder plants.
      • Managed inventory of extended code date products.
      • Assisted various departments with documentation and reports related to milk receiving and dairy production.
      • Supported Dairy Program Director with daily operational functions.
      01/2003 to 12/2010
      Master Planner/Scheduler Organic Valley Family of Farms-Headquarters La Farge, WI
      • ERP Implementation Core Team Member representing the production department. The team setup the ERP system, performed testing and implemented the system in 1 year.
      • Setup an Advanced Planning Software Program to assist in 24 month planning cycles, including all aspects of the supply chain.
      • Worked directly with the Sales and Operations Departments to implement a Master S&OP Program. Attended workshops at Purdue University in order to educate Organic Valley on the concept.
      • Responsible for assuring 98.5% organic utilization of the milk supply, 99% fill rate on all products and achieve appropriate levels of inventory of butter, cheese and NFDM.
      • Supported Chief Operating Officer with monthly and long term (24 months) operational functions. 
      • Worked directly with the Milk Pool Department on procurement of new organic milk across the US.
      01/2011 to Current
      Master Planning Director Organic Valley Family of Farms-Headquarters La Farge, WI
      • Responsible for Annual Production Plan Budgeting
      • Maintain a 5 year rolling strategic forecast for production, transportation, milk supply, demand planning and inventory control. 
      • Work directly with the Operational Controller to ensure the plans are feasible.
      • Work directly with the COO and the CEO to achieve the long term goals set forth in the SS&OP meetings. 
      •  
      Education
      Bachelor of Arts: Music Education Viterbo University - La Crosse, WI
      1996
      BBA: Business Administration
      University of Wisconsin-Platteville - Platteville, WI
      Certifications
      S&OP Certified through APICS
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      Professional Summary
      Motivated and open-minded Student of The Faculty of English, with a broad experience in customer service. Unafraid of any tasks, never late, treating her work seriously. Interested in different cultures, independent films and British literature. Art, travelling and nature lover.
      Skills
      • Fluent in English
      • Broad experience in serving customers
      • Always ready to move, adventure and travelling lover
      • Cool-headed and positive in stressful situations
      • Creative problem solver
      • Open-minded and tolerant
      • Flexible and responsible
      • Excellent communication skills
      Work History
      Waitress/Kitchenmaid, 08/2017 to 10/2017
      Hummusland Gdańsk
      • Prepared meals, cooked,
      • Took care of the restaurant's guests,
      • Served food and alcohol,
      • Kept the place clean and tidy
      Game Master and Receptionist, 02/2017 to 06/2017
      Maze Escape Rooms Kraków
      • Carried out administrative work, such as making reservations, answering phones and emails,
      • Greeted guests, explained the rules of the games,
      • Invigilated the games, gave hints, made sure that they are safe and enjoy it,
      • Took payments, both in cash and by credit cards,
      • Cleaned up, repaired possible damages,
      • The job involved taking care of English-speaking guests, as about 50% of the groups consisted of foreigners/tourists
      Shop Assistant, 07/2015 to 09/2015
      Żabka Gdańsk
      • Directed customers to store locations.
      • Received customer payments.
      • Greeted customers promptly.
      • Described products and services in detail.
      • Monitored areas for security issues and safety hazards.
      • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
      Education
      Bachelor of Arts: English Philology and Translation, 2017-
      Univeristy of Gdańsk - Gdańsk
      High School Diploma: 2016
      III Liceum Ogólnokształcące im. Bohaterów Westerplatte - Gdańsk
      Humane profile with Polish, History and Political Science as extended courses.
      2013
      Zespół Szkół nr 4 im. I. J. Paderewskiego - Pruszcz Gdański