Senior Consultant resume examples

Choose and edit as your own

Get inspired by the best resume examples picked for your profession and create your!

Add pre-written phrases

Describe yourself as a professional just in 2 clicks! All the phrases you need are prepared by us

Save and Download your Resume

Save it in PDF format. Ready-to-sent to you employer!

This resume is created in 7 minutes.
Professional Summary

Proficient Senior Consultant offering proven skills in HR administration. Dedicated to promoting efficient business operations and high productivity by on-boarding well-qualified candidates and minimizing employee turnover. History of driving advancements in training, productivity and team motivation through proactive approaches.

Work History
CrossCountry Consulting - Senior Consultant Washington D.C. 03/2018 - Current
  • Counsel leadership and offered actionable initiatives to reduce compliance-related issues addressing equal employment opportunity and sexual harassment
  • Review job applications to identify, vet and recommend optimal candidates
  • Improve project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution
  • Plan and managed recruitment activities for new hires using strategic personnel, staffing and position management practices
  • Lead management of HR policies regarding vacation, sick time, employee benefits, services and employment discrepancies or issues
  • Assist and guide clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges
Crowe Horwath LLP - Senior Consultant New York, NY 09/2015 - 02/2018
  • Mapped current processes and offer recommendations for improvement by assessing the impact of current business processes on users and stakeholders
  • Trained staff during demonstrations, virtual meetings, conferences and workshops for ongoing technical training and personal development classes for staff members
  • Collaborated closely with upper management to drive strategy through development and implementation of new systems
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners
  • Built partnerships with product management, support, and technology teams, as well as, sales, finance and operations departments to streamline processes
  • Worked with recruiting teams and human resources representatives to accomplish University hiring objectives by identifying 32 candidates yearly for the incoming entry level/intern class and attending campus activies at universities such as Villanova, Syracuse, Columbia, and Baruch College
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
National Security Agency - Office Assistant Fort Meade, MD 09/2010 - 07/2011
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Obtained TS/SCI Clearance

  • Client Relations
  • Process Improvement
  • Project Management
  • Motivated Collaborator
  • Silos Breakdown and Organizational Integration
  • Effective Communicator
  • Data collection and analysis
2018 Columbia University New York Master of Science: Information Management
Syracuse University Syracuse, NY Bachelor of Science: Accounting & Marketing

This resume is created in 7 minutes.
Recognized, motivated, high-tech professional with over twenty years of diverse work experience in Information Technology and a strong knowledge of modern system architecture. Successful and detailed oriented, creative problem solver who thrives in a fast-paced environment with technical skills to deliver on time and within budget.
  • Performance/Load Testing
  • Cloud Infrastructure
  • Database Architecture
  • Release Management
  • Configuration Management
  • Health Insurance
  • Portability and Accountability Act (HIPAA)
  • Column-oriented DBMS
  • Systems Architecture
  • Network Architecture
  • Software Development Life Cycle (SDLC)
  • Sarbanes-Oxley Act (SOX)
  • Payment Card Industry Data
  • Security Standard (PCI DSS)
  • Service Virtualization 
Director, IT Infrastructure and Cloud Hosting Services 12/2015 to Current Orasi Atlanta, Georgia
  • Successfully lead IT organization in migration to Information Technology Infrastructure Library (ITIL) and development of a service-oriented organization.
  • Architected and led the development of a fully managed cloud-based hosting service practice for customers.
  • Strongly established and managed the implementation of an IDS/IPS solution for corporate infrastructure.
  • Well developed technology strategies to handle capacity planning, monitoring, and virtualization of data center systems.
  • Successfully managed and performed on-premise to cloud migrations.
  • Spearheaded effort to achieve SOC 2 Type 2 compliance by implementing policies using NIST 800-53 Control Family guidelines.
Director, Professional Services 08/2011 to 12/2015 Orasi Atlanta, Georgia
  • Responsible delivered services for Application Lifecycle Management (ALM) practice.
  • Led a consulting organization to support the implementation and deployment of testing tools and testing methodologies.
  • Successfully designed and implemented virtual lab environments for consultants to conduct ‘practice-implementations' prior to arriving at customer sites for implementation delivery.
  • Strongly delivered professional services to capture Oracle Fusion Middleware (FMW) data transfers into Oracle E-Business Suite (EBS)/Oracle Hyperion system.
  • Developed custom SQL to capture transaction times & volume Request IDs at the database-level while maintaining responsibilities related to my role.  
Senior Consultant 12/2007 to 08/2011 Orasi Atlanta, Georgia
  • Strongly delivered Consulting and Professional Services in Software Performance Engineering, software implementation of LoadRunner, ALM/Quality Center, ALM/Performance Center and training on Testing Center of Excellence (TCoE) centralized testing model.
  • Recognized for delivering over $2.2 millions of post-sales consulting services and software sales, both project-based and instructional, for HP Quality Lifecycle Management software such as LoadRunner, Performance Center, Quality Center and Quick Test Professional.
  • Successfully architected and delivered virtual enterprise test lab environments, using VMWare ESX, on a reduced but relative scale of production enterprise environment.
  • Conducted on a timely manner consulting engagements involving technologies such as Citrix, Siebel Systems, Oracle DB, Microsoft .NET platforms, VMWare and other advanced HTTP(S) or client-server applications Strongly architected and delivered change management, automated testing solutions, and defect tracking utilizing HP BTO.
  • Utilized Vignette for content administration on client environments.
Performance Engineer Sr 09/2006 to 12/2007 Intuit Plano, TX
  • Developed and executed SilkPerformer scripts & scenarios in simulating back-end file transfer of settlements, reporting & charge back files for PCI DSS v1.1 compliance of our credit card authorization gateway.
  • Opportunely created and executed performance tests which simulated credit card authorizations for credit card merchants.
  • In charge of analyzing the requirements, designing test plans, designing and debugging test scripts, execution and generating reports for projects.
  • Responsible for maintaining performance environment consisting of 30 servers.
Software Systems Engineer Sr Performance Engineer 03/2006 to 09/2006 Countrywide Plano, Texas
  • Successfully developed and executed LoadRunner scenarios in RTE (Remote Terminal Emulation), HTML, URL, GUI Virtual User and Click & Script.
  • In charge of analyzing the requirements, designing test plans, designing and debugging test scripts, execution and generating reports for projects.
  • Strongly created a baseline and executing performance and endurance testing of projects to compare two versions of either RTE "Green Screen" or web-based applications for measuring the Transaction Response Time for business-critical transactions.
  • Successfully introduced the use of creating and executing QTP scripts within the LoadRunner environment using the GUI Virtual User protocol.
  • Introduced, managed and documented a version control system for VuGen scripts used in scenario executions for the Performance and Capacity Engineering group (PaCE).
  • Strongly installed, managed and documented a suite of four integrated products that helped optimize the IT services, from performance management and reporting to event monitoring and capacity modelling.
  • Led, developed, managed and documented a license management database using Oracle Enterprise 10g.
Lead Performance Engineer / Systems Assurance Analyst III / Release Manager 01/2000 to 03/2006 AmerisourceBergen Addison, Texas
  • Recognized as instrumental in the growth of the IT organization from three to one hundred and five employees.
  • Timely established policies, procedures, roles and responsibilities necessary for a mature IT organization.
  • Strongly researched, selected and administered tools to automate the entire development process including requirements management, configuration management, and automated testing.
  • In charge of performing and documenting testing of internal controls, processes, and systems in support of compliance with the Sarbanes-Oxley Act (SOX).
  • Successfully developed/managed a repeatable and measurable process for releasing new code to production as well as correcting production errors.
  • Communicated change management throughout the organization to ensure acceptance and adherence.
  • In charge of the creation of automated scripts for database/schema creations which increased productivity and improved quality.
  • Reduced IT costs by eliminating the dependency of outside resources for Oracle support.
  • Led a development team and operations during e-commerce production releases.
  • Co-Founded the company's corporate Advanced Technology Group (ATG).
  • Founded corporate Independent Testing Organization (ITO).
  • Introduced Test Director/Quality Center, WinRunner, QTP, and LoadRunner.
Founder and Principle Systems & Network Engineer 01/1998 to 01/2000 VICTRIX Dallas, TX
  • Successfully developed the company's technical business unit from the ground up.
  • Strongly designed and implemented LAN's and WAN's.
  • Recognized as a Technical lead and point of contact to such companies as Aaron's Women's Health Center, Klein & Associates law firm, The John Vann Company, and Rushmore Financial Group.
  • Researched and conditioned hundreds of systems with fixes and patches for Y2K.
Lead Systems / Network Administrator 01/1995 to 01/1998 AT&T TX
  • Analyzed customer network needs and designed custom software loads to meet their requirements.
  • Successfully designed and crafted Andersen Consulting, Aurthur Andersen, Continuum, Lucent Technology custom software loads.
  • Travelled to customer sites, expos and corporate annual sales meetings for troubleshooting problems with networking, hardware and software problems.
  • Interacted with integration supervisors, technicians and customer support teams to identify problems and provide the right solutions.
  • Created and maintained "mini-file" servers to streamline production and increase quality assurance for the customer.
  • Recognized for improving work order process at a base level that decreased customer returns and increased customer satisfaction.
Education and Training
MCSE I: 1998 
Microsoft Certified training as follows:
Networking Essentials
Windows 95
Windows NT Server
Windows NT Workstation
Enterprise TCP/IP on NT Server
Exchange 5.5
Oracle 8i Certified training on the following:
Introduction to Oracle: SQL and PL/SQL
Oracle 8i: Architecture and Administration
Oracle 8i: Performance Tuning
Oracle 8i: Backup and Recovery
Oracle 8i: Network Administration
LoadRunner 8.1 Web Suite
Fundamentals of LoadRunner 8.1
VuGen 8.1 Scripting for Web
Hands-On Lab: LoadRunner 8.1
WinRunner 7.0 Suite Using WinRunner 7.0
Advanced WinRunner 7.0
WinRunner Scripting for Web
M15 HP Quality Center 9.2 Certification
M16 HP QuickTest Professional 9.2 Certification
HP Certified Instructor
Self-Study A+ Certified Technician

This resume is created in 7 minutes.
Work in a challenging, collaborative software development environment that facilitates growth and learning.
  • A professional software developer with production experience in all stages of the development life cycle
  • A high level of knowledge and experience with object oriented programming, n-tier architectures, micro-service design, enterprise service bus design, cloud development, user interface design, database design, and message queuing
  • Resourceful problem solver with proven ability to bring quick resolution to challenging situations
  • Able to build lasting relationships with vendors and customers
  • Background includes international and domestic experience
  • Languages: C#, C++, HTML, XML, JSON, XAML, YAML, ANSI SQL, Transact-SQL, PL/SQL, JavaScript
  • Frameworks: .Net 1.1 to Core, CSLA.NET
  • .Net Technologies: Web API, WPF, WCF, ASP.NET, Entity Framework, Linq, WebHooks
  • Compilers: Visual Studio 6.0 to 2017, Code Warrior 6.0 for the Palm OS
  • Databases: SQL Server 2000 to 2016, Oracle 8i/9i, PostgreSql, MySql
  • Cloud:  Azure, Amazon EC2, vCloud Express
  • Techniques: Object Oriented Design, n-tier application architecture, service-oriented architecture, micro-service architecture, enterprise service bus architecture, Forms Authentication, OAuth2, user interface design (Winform and Webform), relational database design
  • Components: PetaPoco (Micro-ORM), AutoMapper, NHibernate (ORM), Ninject (IOC), StructureMap (IOC), Rabbit MQ, Infragistics NetAdvantage, Telerik RadControls for ASP.NET, Leadtools, DotImage
  • Tools:  Enterprise Architect, REST Client, PostMan, TFS, Subversion, Jira, Jenkins, TeamCity, Octopus, Confluence, MSBuild, Dotfuscator, VSS, Star Team, PVCS
Senior Architect 09/2016 to Current Farm Credit Bank of Texas Austin, TX
  • Designed, documented, and developed key components of, the Banks integration strategy.  Includes: REST micro-services to encapsulate functional domain systems, bearer token authentication (OAuth2) at the API layer, .Net Webhooks at the API layer to expose pub/sub events and abstract the back end pub/sub technologies from the clients.
  • Developed a Visual Studio template for the Banks API design which included all components of the API (Authentication, Webhooks, IOC, tier mapping, database access) with example code.  This reduced the time it takes to develop a new system and ensured consistency across development efforts. 
  • Developed a queue pub/sub abstraction framework so locally developed APIs can support queue technology changes with configuration deployments only.  Version 1.0 supports: MSMQ and Azure Queue (C#, AutoMapper, StructureMap, MSMQ, Azure Queue).
  • Lead the Cloud Program Team with the charter to create a Cloud presence for the Bank.  Worked with the Cloud Team and consultants to design the Banks infrastructure in Azure which included: four standard deployment domains (Dev/Test/Build/Prod), A DMZ for each domain with Web Application Firewalls (WAF) as edge facing appliances, network security group designs, Active Directory standards and domain designs, Cloud Access Security Broker selections, acquisition and setup of express route circuits, as well as defining general standards and processes.
  • Stood up an internal Nuget server to improve code sharing and reduce redundant coding efforts.
  • Developed diagrams of Bank systems, and standardized the process of creating and managing system diagrams.
  • Ran the Architecture Review Board (ARB); a group that reviewed and approved all technical standards, as well as reviewed new system designs to ensure they complied with Bank standards.
  • Performed code reviews and provided guidance for development efforts
  • Responsible for evaluating vendors and products proposed by business for system integration compatibility.  
Software Architect 11/2013 to 09/2016 KGB USA Austin, TX
  • Designer, lead developer, and project manager for a web site for marketing and sales of membership subscriptions in a beauty product/service discount program. Clients are given discounted rates and contact/location information for beauty shops in the UK that sign up for the program (C#, Asp.Net, WCF, Oracle, PetaPoco, Ninject) 
  • Designer, developer, and project manager for a web site designed to market small personal loans in the UK, as well as allow potential clients to apply for a loan. (C#, Asp.Net, WCF, Web.Api, Oracle, PetaPoco, Amazon SQS, NinJect) 
  • Designer and project manager for rewriting the loan application web site into a single page application. The application layout and message content was designed to be driven from one or more run time loaded script files. This allowed marketing to perform A/B testing with page counts, control placement, and/or message variations (A/B tests). Updating production to run tests and set final layout were driven from database changes only, no code deployments required. (C#, Javascript). 
Development Manager 01/2011 to 11/2013 NextGen Healthcare Austin, TX
  • Managed 8 back end and 12 front end developers.
  • Responsibilities included feature designs, team structure, defining SDLC process (agile), time off management, performance reviews, conflict resolution, new hire interviews and training, product architecture, product design, code reviews, professional and technical mentoring.
  • Designed and developed the product service framework (C#, .Net 4.5, Rabbit MQ Client).
  • Designed the business logic, data access framework (C#, .Net 4.5, PetaPoco, AutoMapper).
  • Designed and developed a methodology to modify sql commands at the point of execution to support REST call query filters.  On the front end it allowed for a coarser grained API and let the consumer define their resource data needs.  On the back-end it reduced development time and maintenance by eliminating the need to handle filtering on a per call basis (C#, .Net 4.5, PetaPoco).
Senior Consultant 01/2010 to 01/2011 Catapult Systems, Inc. Austin, TX
  • Responsibilities included business process analysis, gathering user requirements, documentation, product development, provisioning, deployment.
  • Designed and developed a web portal for Radiologists to view and compare patient information and exam images from a Picture Archiving System (DotNetNuke 5, .NET 4.0, ASP.NET, C#, WCF, Atalasoft DotImage, Leadtools DICOM SDK).
  • Designed and developed a warehouse inventory management system.  Processes included purchase order management, inventory receiving\QA\wastage\usage\movement\pallet assignment and pallet movement\storage (NET 4.0, WCF, Linq to SQL, SQL Server 2008 R2, WPF, AvalonDock, Windows Ribbon Bar, Windows Mobile 5.0).
  • Developed a SharePoint hidden web part to display custom site level messages from a centrally maintained list (NET 3.5, SharePoint 2010).
  • Developed a SharePoint event receiver to disable all workflows on a site collection (NET 3.5, SharePoint 2010).
Director Of Product Development 01/2009 to 01/2010 Inspired eLearning San Antonio, TX
  • Managed a development team of 20.
  • Restructured the QA department to improve development accountability and introduced automated testing into the QA process (HP Quick Test Pro).
  • Reorganized the architecture, development, and support personnel into small independent teams to improve department throughput and cross training.
  • Designed and developed a library for managing folders with dynamic content in order to improve developer throughput, reduce redundant code, and improve code consistency (.NET 2.0).
  • Provided technical guidance to staff and clients.
System Architect\Application Developer 01/2007 to 01/2009 CQI Solutions New Braunfels, TX
  • System architect and developer of the company's flagship .NET operating room scheduling and management application.
  • C#, .NET 3.0, Persistent Datasets 2.0.8, CSLA.NET 3.5).
  • Designed and developed a physicians' web portal for online scheduling and reporting.
  • C#, ASP.NET 2.0, Telerik RadControls for ASP.NET).
User Interface Developer 01/2005 to 01/2007 Apex Systems Inc San Antonio, TX
  • User interface architect and developer for a windows forms sketching application on the Tablet PC platform (C#, .NET 2.0, XML, Feature Driven Development).
  • Developed a suite of Ink enabled components to support user input on the Tablet PC platform.
  • C#, Microsoft Tablet PC SDK 1.7).
  • Developed a plug-in architecture which enabled my employer to support multiple markets while maintaining a single code base.
  • Using the same architecture, the company also improved their position in specific markets by providing clients with the ability to customize application behavior.
  • C#, .NET 2.0).
  • Developed the application installer using Windows Installer XML.
Application Developer 01/2005 Fidelity National Default Solutions Jacksonville, fl
  • Lead developer supporting the flagship business-to-business mortgage default solution (ASP.NET, C#, .NET 1.1, SQL 2000).
  • Automated the process of backing out incorrectly applied vendor payments; saving the company $5 a transaction (approximately $13,000 per use).
  • C#, .NET 1.1).
  • Identified and streamlined internal business processes to reduce staff workload and improve productivity.
Application Developer 01/2004 to 01/2005 TNT Logistics Jacksonville, FL
  • Technical lead for the Spain implementation of the TNT logistics system.
  • Tasks included: interpreting business requirements, coordinating and participating in the design, prototype, and development of the user interface and middle tier (ASP.NET, Java Script, C#, .NET 1.1, SQL Server 2000).
  • Technical lead for an international air, ocean, and rail carrier booking system.
  • Tasks included: interpreting business requirements, designing, prototyping, and developing the user interface and co-developing the middle tier (ASP.NET, Java Script, C#, .NET 1.1, SQL Server 2000).
  • Designed, prototyped, and developed the user interface for an auto dealer dock access, key management, and map management system (ASP.NET, C#, .Net 1.1).
  • Built prototypes for customer proposals demonstrating improvements to existing sites.
Software Engineer 01/2001 to 01/2004 System Innovators Inc Jacksonville, FL
  • Lead software engineer in the development of a country wide cashiering system for Ireland's Electricity Supply Board.
  • Responsible for refining business rule specifications, performing client\server customizations in C++, developing support applications in C++, designing and implementing database requirements in Oracle and SQL Server, as well as testing, debugging, and performing client site installation of enterprise cashiering systems.
  • Developed interfaces to a wide variety of host and enterprise integration systems (Banner database, POSSE database, CICS, Web Methods, WebSphere MQ ).
  • Assisted clients who lacked qualified staff by designing and developing stored procedures in Oracle and SQL Server.
  • Created financial and database maintenance reports in Visual Studio.Net using the Microsoft Reporting Services Report Designer add-on.
Education and Training
Computer and Information Sciences Business 2001 University of North Florida Jacksonville, FL Summa Cum Laude
Microsoft Certified Professional 
Microsoft Certified Application Developer for .NET
Oracle 9i Database Administrator Certified Associate
* Microsoft Certified Professional, 2003
Additional Information
  • Summa Cum Laude - University of North Florida
  • Pathtech Award for Educational Achievement and Leadership - University of North Florida
  • Navy Achievement Award (3) - United States Navy
  • Good Conduct Award (3) - United States Navy
  • Letter of Commendation (3) - United States Navy

This resume is created in 7 minutes.
Professional Summary

How can I be involved and how can I help? Leveraging 14 years in Health Care IT, having touched on all aspects of Organizational IT by providing leadership for operations, projects and initiatives, always with the voice of the customer and continuous improvement in mind.

  • IT Service Management/ ITIL
  • Customer Service
  • Leadership
  • Process Improvement
  • Project Management
  • Strategic Direction
  • ServiceNow
  • Network Infrastructure
  • Market/ Non market Research
  • Mentorship
  • Innovation
  • Vendor Management
Work History
Network Services Change Champion 12/2017 to Current
Rose International

Network Services Change Champion leading migration to ServiceNow and continuous improvement education efforts.

  • Led migration to ServiceNow for Network Services to ensure preservation of change management,service management, and group ownership.
  • Provided Intake in ServiceNow and managed development for group, process and routing generation.
  • Improved routing and provided incident management of change incidents for customer facing sites by 100%.
  • Utilize data to lead efforts in generating solutions and targeted training that addresses on-boarding and change incidents.
Network Services Operations Acceptance Lead 03/2015 to 03/2017
Rose International

Lead Operations Acceptance team in Change Management responsible for enterprise wide validation of high profile VoIP infrastructure implementations.

  • Managed Ops Acceptance VoIP business line to improve first pass yield by 90%, and reduce changed induced incidents by 50%.
  • Created Quality Assurance University with over 20 classes to address load balancing, on-boarding, and reduce change incidents.
  • Led bi-weekly scrum planning meetings to developed web-based dashboard for access to reporting and scheduling.
Systems Biomedical Project Manager 02/2014 to 03/2015
Project Management And Consultative Services Irvine, CA

Provided project management services and IT infrastructure consultations to various care organizations in clinical environments for implementation of systems biomedical products.

  • Realized over $2 million in revenue by completing capital projects on time and under budget.
  • Provided process improvement consultations to improve clinical workflow processes and efficiency by 50%.
  • Led the implementation teams and care teams to improve patient outcomes by 65% and monitoring by 99%.
Senior Consultant Project Manager 02/2012 to 02/2013
Kaiser Permanente Los Angeles, CA

Strategic arm to C Level Leadership for Los Angeles Service Area by Consulting and Managing Projects for Business, Clinical and IT departments.

  • Managed large scale Voice over IP migration project for hospital campus affecting over 4000 assets and networking devices.
  • Created a strategic committee responsible for consultative services to improve service gaps by 50%.
  • Managed Digital Whiteboard Project that increased efficiency by 60% with savings of over $200,000.
  • Led Interactive Patient Care initiative to improve inpatient service scores by 20% and reduce readmits by 20%.
  • Improved efficiency for Inpatient In-basket  by identifying bottlenecks and reallocating labor to improve time in queue by 40% and absenteeism by 30%.
  • Managed All in One PC process improvement project to realize 25% cost savings and 40% process efficiency in asset deployment.
IT/ Project Technician 02/2007 to 02/2012
Kaiser Permanente Irvine, CA

Provided IT Service Management for Service Area and supported infrastructure, desktop/ server, and biomedical utilizing ITIL methodologies for inpatient, outpatient, ancillary, and C Level.

  • Consulted and provided IT Service Management for business and clinical departments with 100% customer service scores and 150% resolution rates and output.
  • Utilized Data to seek opportunities for improvement to increase resolution rates by 40% and efficiency by 25%.
  • Piloted Tele-Health initiatives for service area to test market opportunities based on Care Reform.
Help Desk Analyst And Knowledgebase Administrator 02/2005 to 02/2007
Kaiser Permanente Corona, CA

Provided full support for Kaiser Permanente IT assets, network, applications, and data centers across the United States.

  • Presided over escalation and manganed bridges for incidents to facilitate resources and prevent financial and patient care impact.
  • Created a support training course and documentation that increased efficiency by 20% and resolution rates by 60% by using data to show and addressed skill base deficiencies.
Attractions Operations Supervisor 02/2001 to 02/2003
Disney Anaheim, CA

Led Attractions Operations Critter Country Area consisting of 100 employees, 5 supervisors and 7 trainers.

  • Oversaw seasonal labor and equipment budgets that included 10% in labor savings and 30% optimization in process.
  • Created an inventory tracking process that eliminated empty inventory levels by 100%.
  • Optimized Fast Pass location to calculate virtual queuing utilization rates at 75%.
  • Managed projects to address capacity to decrease complaints for the area by 15% and increase efficiency by 23%.
Training and Certifications
  • ServiceNow and Remedy Training
  • Kaiser Permanente Performance Institute Certificate
  • Kaiser Permanente Project Management, Change Management, Problem Management, ITIL, IT Service Management
  • UC Irvine Leadership Residential
  • UC Irvine Project Management
  • Disney Service Management and Star Leadership Training
  • Disney Queuing and Virtual Queuing
Master Of Business Administration: Strategy and Marketing 2012 University Of California, Irvine
Information Systems And Decisions Science 2005 CALIFORNIA STATE UNIVERSITY FULLERTON