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Professional Summary

Proficient Senior Consultant offering proven skills in HR administration. Dedicated to promoting efficient business operations and high productivity by on-boarding well-qualified candidates and minimizing employee turnover. History of driving advancements in training, productivity and team motivation through proactive approaches.

Work History
CrossCountry Consulting - Senior Consultant Washington D.C. 03/2018 - Current
  • Counsel leadership and offered actionable initiatives to reduce compliance-related issues addressing equal employment opportunity and sexual harassment
  • Review job applications to identify, vet and recommend optimal candidates
  • Improve project success rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution
  • Plan and managed recruitment activities for new hires using strategic personnel, staffing and position management practices
  • Lead management of HR policies regarding vacation, sick time, employee benefits, services and employment discrepancies or issues
  • Assist and guide clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges
Crowe Horwath LLP - Senior Consultant New York, NY 09/2015 - 02/2018
  • Mapped current processes and offer recommendations for improvement by assessing the impact of current business processes on users and stakeholders
  • Trained staff during demonstrations, virtual meetings, conferences and workshops for ongoing technical training and personal development classes for staff members
  • Collaborated closely with upper management to drive strategy through development and implementation of new systems
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners
  • Built partnerships with product management, support, and technology teams, as well as, sales, finance and operations departments to streamline processes
  • Worked with recruiting teams and human resources representatives to accomplish University hiring objectives by identifying 32 candidates yearly for the incoming entry level/intern class and attending campus activies at universities such as Villanova, Syracuse, Columbia, and Baruch College
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
National Security Agency - Office Assistant Fort Meade, MD 09/2010 - 07/2011
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Obtained TS/SCI Clearance

  • Client Relations
  • Process Improvement
  • Project Management
  • Motivated Collaborator
  • Silos Breakdown and Organizational Integration
  • Effective Communicator
  • Data collection and analysis
2018 Columbia University New York Master of Science: Information Management
Syracuse University Syracuse, NY Bachelor of Science: Accounting & Marketing
This resume is created in 7 minutes.
Work in a challenging, collaborative software development environment that facilitates growth and learning.
  • A professional software developer with production experience in all stages of the development life cycle
  • A high level of knowledge and experience with object oriented programming, n-tier architectures, micro-service design, enterprise service bus design, cloud development, user interface design, database design, and message queuing
  • Resourceful problem solver with proven ability to bring quick resolution to challenging situations
  • Able to build lasting relationships with vendors and customers
  • Background includes international and domestic experience
  • Languages: C#, C++, HTML, XML, JSON, XAML, YAML, ANSI SQL, Transact-SQL, PL/SQL, JavaScript
  • Frameworks: .Net 1.1 to Core, CSLA.NET
  • .Net Technologies: Web API, WPF, WCF, ASP.NET, Entity Framework, Linq, WebHooks
  • Compilers: Visual Studio 6.0 to 2017, Code Warrior 6.0 for the Palm OS
  • Databases: SQL Server 2000 to 2016, Oracle 8i/9i, PostgreSql, MySql
  • Cloud:  Azure, Amazon EC2, vCloud Express
  • Techniques: Object Oriented Design, n-tier application architecture, service-oriented architecture, micro-service architecture, enterprise service bus architecture, Forms Authentication, OAuth2, user interface design (Winform and Webform), relational database design
  • Components: PetaPoco (Micro-ORM), AutoMapper, NHibernate (ORM), Ninject (IOC), StructureMap (IOC), Rabbit MQ, Infragistics NetAdvantage, Telerik RadControls for ASP.NET, Leadtools, DotImage
  • Tools:  Enterprise Architect, REST Client, PostMan, TFS, Subversion, Jira, Jenkins, TeamCity, Octopus, Confluence, MSBuild, Dotfuscator, VSS, Star Team, PVCS
Senior Architect 09/2016 to Current Farm Credit Bank of Texas Austin, TX
  • Designed, documented, and developed key components of, the Banks integration strategy.  Includes: REST micro-services to encapsulate functional domain systems, bearer token authentication (OAuth2) at the API layer, .Net Webhooks at the API layer to expose pub/sub events and abstract the back end pub/sub technologies from the clients.
  • Developed a Visual Studio template for the Banks API design which included all components of the API (Authentication, Webhooks, IOC, tier mapping, database access) with example code.  This reduced the time it takes to develop a new system and ensured consistency across development efforts. 
  • Developed a queue pub/sub abstraction framework so locally developed APIs can support queue technology changes with configuration deployments only.  Version 1.0 supports: MSMQ and Azure Queue (C#, AutoMapper, StructureMap, MSMQ, Azure Queue).
  • Lead the Cloud Program Team with the charter to create a Cloud presence for the Bank.  Worked with the Cloud Team and consultants to design the Banks infrastructure in Azure which included: four standard deployment domains (Dev/Test/Build/Prod), A DMZ for each domain with Web Application Firewalls (WAF) as edge facing appliances, network security group designs, Active Directory standards and domain designs, Cloud Access Security Broker selections, acquisition and setup of express route circuits, as well as defining general standards and processes.
  • Stood up an internal Nuget server to improve code sharing and reduce redundant coding efforts.
  • Developed diagrams of Bank systems, and standardized the process of creating and managing system diagrams.
  • Ran the Architecture Review Board (ARB); a group that reviewed and approved all technical standards, as well as reviewed new system designs to ensure they complied with Bank standards.
  • Performed code reviews and provided guidance for development efforts
  • Responsible for evaluating vendors and products proposed by business for system integration compatibility.  
Software Architect 11/2013 to 09/2016 KGB USA Austin, TX
  • Designer, lead developer, and project manager for a web site for marketing and sales of membership subscriptions in a beauty product/service discount program. Clients are given discounted rates and contact/location information for beauty shops in the UK that sign up for the program (C#, Asp.Net, WCF, Oracle, PetaPoco, Ninject) 
  • Designer, developer, and project manager for a web site designed to market small personal loans in the UK, as well as allow potential clients to apply for a loan. (C#, Asp.Net, WCF, Web.Api, Oracle, PetaPoco, Amazon SQS, NinJect) 
  • Designer and project manager for rewriting the loan application web site into a single page application. The application layout and message content was designed to be driven from one or more run time loaded script files. This allowed marketing to perform A/B testing with page counts, control placement, and/or message variations (A/B tests). Updating production to run tests and set final layout were driven from database changes only, no code deployments required. (C#, Javascript). 
Development Manager 01/2011 to 11/2013 NextGen Healthcare Austin, TX
  • Managed 8 back end and 12 front end developers.
  • Responsibilities included feature designs, team structure, defining SDLC process (agile), time off management, performance reviews, conflict resolution, new hire interviews and training, product architecture, product design, code reviews, professional and technical mentoring.
  • Designed and developed the product service framework (C#, .Net 4.5, Rabbit MQ Client).
  • Designed the business logic, data access framework (C#, .Net 4.5, PetaPoco, AutoMapper).
  • Designed and developed a methodology to modify sql commands at the point of execution to support REST call query filters.  On the front end it allowed for a coarser grained API and let the consumer define their resource data needs.  On the back-end it reduced development time and maintenance by eliminating the need to handle filtering on a per call basis (C#, .Net 4.5, PetaPoco).
Senior Consultant 01/2010 to 01/2011 Catapult Systems, Inc. Austin, TX
  • Responsibilities included business process analysis, gathering user requirements, documentation, product development, provisioning, deployment.
  • Designed and developed a web portal for Radiologists to view and compare patient information and exam images from a Picture Archiving System (DotNetNuke 5, .NET 4.0, ASP.NET, C#, WCF, Atalasoft DotImage, Leadtools DICOM SDK).
  • Designed and developed a warehouse inventory management system.  Processes included purchase order management, inventory receiving\QA\wastage\usage\movement\pallet assignment and pallet movement\storage (NET 4.0, WCF, Linq to SQL, SQL Server 2008 R2, WPF, AvalonDock, Windows Ribbon Bar, Windows Mobile 5.0).
  • Developed a SharePoint hidden web part to display custom site level messages from a centrally maintained list (NET 3.5, SharePoint 2010).
  • Developed a SharePoint event receiver to disable all workflows on a site collection (NET 3.5, SharePoint 2010).
Director Of Product Development 01/2009 to 01/2010 Inspired eLearning San Antonio, TX
  • Managed a development team of 20.
  • Restructured the QA department to improve development accountability and introduced automated testing into the QA process (HP Quick Test Pro).
  • Reorganized the architecture, development, and support personnel into small independent teams to improve department throughput and cross training.
  • Designed and developed a library for managing folders with dynamic content in order to improve developer throughput, reduce redundant code, and improve code consistency (.NET 2.0).
  • Provided technical guidance to staff and clients.
System Architect\Application Developer 01/2007 to 01/2009 CQI Solutions New Braunfels, TX
  • System architect and developer of the company's flagship .NET operating room scheduling and management application.
  • C#, .NET 3.0, Persistent Datasets 2.0.8, CSLA.NET 3.5).
  • Designed and developed a physicians' web portal for online scheduling and reporting.
  • C#, ASP.NET 2.0, Telerik RadControls for ASP.NET).
User Interface Developer 01/2005 to 01/2007 Apex Systems Inc San Antonio, TX
  • User interface architect and developer for a windows forms sketching application on the Tablet PC platform (C#, .NET 2.0, XML, Feature Driven Development).
  • Developed a suite of Ink enabled components to support user input on the Tablet PC platform.
  • C#, Microsoft Tablet PC SDK 1.7).
  • Developed a plug-in architecture which enabled my employer to support multiple markets while maintaining a single code base.
  • Using the same architecture, the company also improved their position in specific markets by providing clients with the ability to customize application behavior.
  • C#, .NET 2.0).
  • Developed the application installer using Windows Installer XML.
Application Developer 01/2005 Fidelity National Default Solutions Jacksonville, fl
  • Lead developer supporting the flagship business-to-business mortgage default solution (ASP.NET, C#, .NET 1.1, SQL 2000).
  • Automated the process of backing out incorrectly applied vendor payments; saving the company $5 a transaction (approximately $13,000 per use).
  • C#, .NET 1.1).
  • Identified and streamlined internal business processes to reduce staff workload and improve productivity.
Application Developer 01/2004 to 01/2005 TNT Logistics Jacksonville, FL
  • Technical lead for the Spain implementation of the TNT logistics system.
  • Tasks included: interpreting business requirements, coordinating and participating in the design, prototype, and development of the user interface and middle tier (ASP.NET, Java Script, C#, .NET 1.1, SQL Server 2000).
  • Technical lead for an international air, ocean, and rail carrier booking system.
  • Tasks included: interpreting business requirements, designing, prototyping, and developing the user interface and co-developing the middle tier (ASP.NET, Java Script, C#, .NET 1.1, SQL Server 2000).
  • Designed, prototyped, and developed the user interface for an auto dealer dock access, key management, and map management system (ASP.NET, C#, .Net 1.1).
  • Built prototypes for customer proposals demonstrating improvements to existing sites.
Software Engineer 01/2001 to 01/2004 System Innovators Inc Jacksonville, FL
  • Lead software engineer in the development of a country wide cashiering system for Ireland's Electricity Supply Board.
  • Responsible for refining business rule specifications, performing client\server customizations in C++, developing support applications in C++, designing and implementing database requirements in Oracle and SQL Server, as well as testing, debugging, and performing client site installation of enterprise cashiering systems.
  • Developed interfaces to a wide variety of host and enterprise integration systems (Banner database, POSSE database, CICS, Web Methods, WebSphere MQ ).
  • Assisted clients who lacked qualified staff by designing and developing stored procedures in Oracle and SQL Server.
  • Created financial and database maintenance reports in Visual Studio.Net using the Microsoft Reporting Services Report Designer add-on.
Education and Training
Computer and Information Sciences Business 2001 University of North Florida Jacksonville, FL Summa Cum Laude
Microsoft Certified Professional 
Microsoft Certified Application Developer for .NET
Oracle 9i Database Administrator Certified Associate
* Microsoft Certified Professional, 2003
Additional Information
  • Summa Cum Laude - University of North Florida
  • Pathtech Award for Educational Achievement and Leadership - University of North Florida
  • Navy Achievement Award (3) - United States Navy
  • Good Conduct Award (3) - United States Navy
  • Letter of Commendation (3) - United States Navy
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Human Capital Strategist highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements.
  • Hiring and retention
  • Training and development
  • Recruiting
  • Compensation/payroll
  • Employee relations
  • Compensation/payroll
  • Performance management strategies
  • Labor agreements
  • Compensation/payroll
  • MS Office
Senior Consultant
Booz Allen Hamilton Center for Market Growth Dec 2014 to Current
  • Reviewed federal and state laws to confirm and enforce company compliance.
  • Created organizational flow charts and career path reports to evaluate employee compensation information.
  • Designed the employee performance evaluation process and merit program.
  • Monitored project schedules for 20 projects at a time.
Human Capital Specialist
National Intrepid Center of Excellence (NICoE)/ Walter Reed Hospital Apr 2015 to Dec 2016
  • Liaison between the NICoE technical delivery team, clinical work stream, client staff/customer and delivered presentations for analysis collected from testing the schedule software system.
  • Responsible for scheduling tasks and provided feedback and presentations to NICoE clients, which included senior leaders (e.g. Admirals, Captains, Commanders, and other customers).
  • Applied quantitative and analytical skills to a wide range of problems for the clinical work stream, including scheduling issues, policy and procedures, standard of policy and procedures for scheduling, and training of new staff in scheduling realm.
  • Produced high quality deliverables (e.g., training manuals, standard of operations manuals) and served as Scheduling Manager for NICoE's Scheduling Department.
  • Evaluated the treatment planning of service members with mild traumatic brain injury (TBI) and psychological health (PH) issues resulting from battle-related exposure.
  • Processed daily schedules for Wounded Warriors and their families participating in a 4 week cohort program.
  • Provided testing insight and analysis on the development of the new scheduling software.
  • Trained clients on how to use the software, through testing and analysis feedback and helped produce scheduling software that tracked multiple activities (e.g., 4 week cohorts, imaging, provider leave, 1 week cohorts and the admissions calendar).
Department of Veteran Affairs Apr 2017 to Feb 2015
  • Conducted research on Federal Government qualifications from the Office of Personnel Management (OPM) to support position description development activities during a Department of Veterans Affairs (VA) reorganization and position realignment.
  • Conducted a thorough analysis of twelve (12) positions, which included 301-343 series Management & Program Analysis; Administration and Assistant positions ranging between GS 9 - GS 14 levels.
  • Used key Federal Government resources (e.g., Title 5 of the US Code, OPM guidance, and Classifier's Handbook), she created specialized draft position descriptions that met client requirements.
HR Benefits Contractor
Global Employment Solutions (BOG of Federal Reserve System) Sep 2014 to Dec 2014
  • Scheduled and directed staff in daily work assignments to maximize productivity.
HR Benefits Contractor HR Generalist Intern
Federal Reserve System Jan 2012 to Jul 2014
  • Reviewed federal and state laws to confirm and enforce company compliance.
  • Created and modified job descriptions within all departments.
  • Led a weekly open enrollment question and answer session with employees on benefit program updates.
HR Benefits Contractor
Global Employment Solutions BOG of Federal Reserve System Oct 2014 to Current
  • Responsible for enrollment of employees into different HR Benefit programs offered.
  • She applied knowledge of HR concepts, principles, and practices related to retirement, insurance, injury compensation, and other employee benefits programs.
  • Provided assistance during retirement counseling by calculating retirement eligibility and assisted with putting together separation packages for employees.
  • Assisted in the determination of employee eligibility for health, dental, vision, life and long-term care insurance programs, retirement and thrift savings plan program provisions.
  • Partnered with other HR Benefit employees, she re-created new communication marketing materials for employees of the Federal Reserve.
  • Performed test and analyzed the design and development of the Benefits Specialist Customer Related Management (CRM) tool (self-service questions) pilot program.
  • Researched and wrote a report on the variety of Benefits offered by various Federal Government Agencies in their Benefit packages to their employees.
Assistant Manager
Salon Scissor Happy Sep 2012 to Current
  • Hands-on, well-organized, personable, and highly creative professional, offering solid educational background in cosmetology as a licensed cosmetologist.
  • Progressed years of experience in customer service, organizational management, and staff supervision and training.
  • Analyzed organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, as well as improving customer service, customer loyalty, and company profitability.
  • Transformed effective marketing strategies in launching new products based on market research and customer specifications, which resulted to development of market share and optimization of organizational revenue.
  • Established professional relationships with customers, vendors, and executives within multiple industries while maximizing sales opportunities.
HR Generalist Intern
Board of Governors of the Federal Reserve System Jun 2012 to Sep 2014
  • Ms.
  • Thomas provided the BOG with human capital and stakeholder management expertise which included sourcing, onboarding, and training solutions.
  • She reviewed resumes to identify talent to support divisions with open requisitions.
  • She researched and used pertinent competency questions during phone screen interviews to recruit top notch employees with a minimal turnover rate.
  • Ms.
  • Thomas established strong relationships with senior leadership and hiring managers and provided the tailored support needed to fill open positions.
  • She co-led the creation of the Human Resource Departments Summer Intern Onboarding tool-kit manual for 2014-2105 internships.
  • She was responsible for sourcing resumes, candidate pre-screens, and phone interviews for candidates.
  • In addition, Ms.
  • Thomas performed research and analysis for a social media project, presented findings to senior level staff, and advised the implementation into current policy.
  • She collected and analyzed HR engagement data, research and reporting activities to report findings to leadership on trends.
  • As part of a leadership development program, she was responsible for mentoring/coaching four new interns as part of development.
  • As part of a team, she developed and distributed HR communications on a monthly basis to over 60 HR employees.
  • Ms.
  • Thomas helped the Employee Relations Department on employee management issues to include intake information, co-lead investigations, and document summaries.
Medical Office Coordinator
Johns Hopkins University Aug 2007 to Sep 2009
  • Ms.
  • Thomas reviewed, processed, and maintained orders, invoices, medical records, and payments to ensure accurate billing and payment accounting.
  • She maintained patient billing and statement inquiries to include establishing payment plans, rebilling insurance companies, verification of billing status, etc.
  • In this role, she researched documentation and policies to optimize reimbursement and reduce denials.
  • In addition, Ms.
  • Thomas was responsible for all clerical support duties including: photocopying, typing, filing, posting surgeries, conducting pre-authorization, communicating information to patients, and answering the multi phone line system.
  • She maintained familiarity with medical systems such as ORMIS, SMS, EPR, and EPIC and compliance with all HIPPA and OSHA regulations related to client privacy.
Masters of Science University of Maryland University College HR Management State of Maryland Cosmetology License
Bachelor of Arts: Business Admin/Human Services Stevenson University Business Admin/Human Services
Human Capital/ HR Management *Benefits Administration (People Soft) *Employee Relations *Stakeholder Management *Data Analysis *Recruitment Selection *Training Development *Strategic Communications/Marketing *Project Management *Orientation and On-Boarding
Willing to relocate: Yes
accounting, go-live, analytical skills, Benefits, Benefits Administration, billing, bookkeeping, Change Management, clerical, coaching, counseling, Credit, CRM, clientele, client, clients, customer service, Data Analysis, delivery, documentation, Employee Relations, filing, financial, funds, Government, hiring, Human Resource, HR, imaging, insurance, Leadership, leadership development, long-term care, employee management, managing, managing people, market research, marketing strategies, Market, Marketing, marketing materials, meetings, mentoring, Office, Newsletter, optimization, organizational, People Soft, performance reviews, Personnel Management, policies, presentations, processes, Process Improvement, Project Management, quality, Recruitment, reporting, research, retail sales, sales, Scheduling, SMS, software development, staff supervision, strategy, Strategic, phone, training materials, Training Development, training manuals, treatment planning, typing, vision, well-organized
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Professional Summary
Accomplished healthcare project manager with over twenty years of healthcare experience and fifteen years of consulting experience including clinical and financial information systems project management, IT operations management and departmental IT strategic planning experience. Experienced with standard project management methodology implementation with a focus to tailor solutions to the client environment. Full spectrum background that ranges from project based implementation and optimization experience as well as executive level department and systems management. Experienced in aligning technology solutions with high level business strategy. Strong operational and systems knowledge of clinical and ancillary departments (including Lab, Pharmacy, Radiology, PT/OT/RT, and Surgical Center), private practice, acute care operations and front and back end revenue cycle processes. A practiced manager building and leading effective teams and departments of up to 35 members.
Project Management Institute (PMI) - Project Manager American College of Healthcare Executives (ACHE) - Associate Healthcare Financial Management Association (HFMA) - Associate
Work History
  • Slalom designs and builds strategies and systems to help our clients solve some of their most complex and interesting business challenges.
  • We put people first.
  • Every individual who joins us becomes part of our fabric, weaving their talents and perspective to the greater whole of who we are.
  • Slalom Consulting maintains 21 offices in the United States including: Atlanta, Chicago, Dallas, Denver, Los Angeles, New York, San Diego, San Francisco, Portland, (OR), Washington, D.C., and other major cities.
  • We have two international offices: Toronto, CA and London, UK.
  • The company was founded in 2001.
  • Responsible for building assets and market visibility in Health Care in the Provider, Payer and Shared Risk space.
  • Population Health Platform and Program Strategic Design and Implementation.
  • Practice Development.
  • Thought Leadership development.
PROGRAM MANAGER, 02/2014 to 03/2015
  • DEPARTMENTAL EMR SYSTEMS, OCIO North Shore-LIJ Health System provides seamless, coordinated care to our service area of more than 7 million New Yorkers.
  • The health system contains 18 hospitals, three skilled nursing facilities, many specialty programs and institutes, and more than 12,000 member physicians.
  • The North Shore-LIJ Medical Group employs nearly 2,700 full-time physicians and offers nearly 400 regional ambulatory locations and physician practices, all to ensure that great care is always convenient and accessible.
  • Maintain the strategic view of the business objectives and the relationship to department projects.
  • Prioritize project criteria, processes and contribute to decisions regarding program and project direction.Assists in defining and developing departmental wide program management practices, governance standards, processes and metrics.
  • Plans, directs and coordinates the staff and activities of our in-patient clinical systems area, specifically PeriOp, OB/GYN, and Behavioral Health (area) ensuring project milestones and budgetary constraints are maintained.
  • Reviews high level deliverables across projects, and reports to senior management on projects' status.
  • Implements engagement review and quality assurance procedures in accordance with established methodology to ensure successful project execution.
  • Develops testing standards and post implementation support models.
  • Works with IS, vendors and customers to develop project proposal outlining deliverables, requirements, risks, assumptions, key stakeholders, roles and responsibilities, and budget.
MANAGER, 05/2010 to 11/2013
  • HEALTHCARE PROVIDER, STRATEGY AND OPERATIONS CONSULTING Leader in the healthcare consulting division of the leading consulting and advisory organization.
  • Advisor to the key client executives in developing an understanding of their challenges and next steps, establishing expected outcomes, completing strategic planning and decision making based on market drivers and organization capabilities and lead teams through strategic and tactical projects related to their IT capability and workflow enablement.
  • Lead post-merger integration of IT systems including system rationalization, IT strategic planning and 5 year roadmap, program management plan and cost reduction analysis for a large 12 site system that included IT for long term care, physician practices and system ACO model.
  • Completed ongoing Governance model and initiative sponsorship model for the system and IT.
  • Primary contact to system executive committee for IT,.
  • Lead system programs with a number of projects reporting to the program management office at 3 systems with over 15 facilities.
  • Successfully transition program management to a long term role within the system.
  • Lead a number of system selection projects including clinical and patient financials applications for 3 healthcare systems.
  • Utilized vast knowledge of leading vendor packages and capabilities in the healthcare market.
  • Completed logical fact based decision tree for executive decision making and initial planning in the system selection project for rationalized final decision making based on stakeholder requirements.
  • Complete planning and implementation management for 4 project for large scale clinical system implementation including design, build, testing, training and activation using standard project management methodology and industry specific workflow and functionality knowledge.
  • Managed requirements gathering and design to serve over 20,000 end users.
  • Planned and executed 3 activation plans for system cutover activities, go live support and post live support transition management.
  • Managed oversight of key performance indicators during cutover activities and post live.
  • All sites that were managed has less than a 5% dip charges and one particular site saw an increase in billings and collections in the two week post live compared to pre-live benchmarks for the organization.
  • Managed CIS systems for a large multisite healthcare system while they transitioned to a single vendor solution.
  • Handled all current system issues and design priorities while addressing end user and stakeholder concerns during the transition phase prior to new functionality availability to them.
  • Acted as a key liaison to the medical and clinical staff leadership of over 12 of facilities during their clinical transformation and physician adoption of new systems.
  • Achieved over 90% physician adoption for new systems within 3 weeks of system go live.
  • BayCare is the largest provider of healthcare services in the Tampa/St.
  • Petersburg metro area with over 2,700 patient care beds.
  • Performed the role of Project Manager defining an organizational approach to testing that will support the current project and expand through implementation to support phases to become a full organization wide testing and quality assurance method making testing an organizational standard.
  • Defined the guidelines and approach for an organizational testing and quality control standard.
  • Initially used to support the EMR implementation after two problematic implementations of Phase 1 of the project.
  • Was able to reduce down post-live technical issues by 93%.
  • Providing leadership for the planning, execution and communication of testing results internally to the IS organization and externally to the facility stakeholders improving facility support and confidence in project implementations.
  • In charge of testing quality for the current Cerner System wide implementation and full end to end including Invision PA and PM, Lawson and Ancillary Apps including Lab, Radiology, Surgery, Scheduling and Dietary.
MANAGER, 06/2005 to 03/2009
  • Executive in the healthcare practice of this top 5 consulting company.
  • Lead large scale projects.
  • Primary liaison to executive and project sponsorship.
  • Present project status and accountable to executive leadership and facility board.
  • Key leadership liaison and partner to direct project objectives and vision.
  • Worked with organizational leadership to determine project milestones and acceptance criteria and manage these measures throughout the project.
  • Support teams as an expert in clinical and patient financials workflow and system capabilities of major vendors in the market.
  • Design and implementation of many general clinical information systems including Epic, Cerner, Soarian, Allscripts SCM/SFM, and Meditech.
  • Additionally implemented a number of departmental clinical systems including perioperative and anesthesia systems (SIS, SurgiNet, iMDsoft), RFID (Radiance) and tracking board, renal dialysis systems.
  • Defined user specific/stakeholder specific business and selection requirements for 3 system selections for general clinical systems and renal dialysis.
  • Completed clinical process and system optimization projects in areas of general nursing, physician order entry and physician documentation functionality.
  • Also completed department specific strategic optimization and automation requirements gathering and improvement plan formulation for areas of renal dialysis and perioperative operations.
  • Oversaw program and project management for 5 large scale system implementations including planning, design, build, testing, training, issue and risk management, project finance management and acceptance management for a system implementation at a 10 site network (largest in Boston, MA) and the largest national renal dialysis service provider in the United States.
SENIOR CONSULTANT, 08/2000 to 06/2005
  • Synthesized overall strategy by analyzing a wide variety of solutions, selecting the most relevant tools/techniques to meet specific client requirements such as business case, pricing, or complex financial, workflow and results analysis, and interpreting and reporting on outputs.
  • Participated in setting engagement objectives and scope; develop work plans for components of engagements, coordinate activities between work streams and identify changes in scope.
  • Designed deliverable content to precisely reflect the engagement and client needs and strive to improve deliverable quality through verification and validation of results.
  • Completed workflow and business transformation work across industries including Healthcare Provider, Healthcare Payers, Life Sciences and Internal Consulting developing a depth of knowledge of the workings of these business models and developing strong strategic analysis and transformation methodology knowledge.
  • Gained a key understanding of key drivers of the business and the influences of the industry, market and consumers.
  • Worked with large scale Healthcare provider systems to define departmental and system requirements, design and implementation of systems used by general nursing and clinicals, physical therapy, occupational therapy, Dietary, Laboratory, Radiology, Pharmacy, and Oncology.
  • Clinical assistant in Mother/Baby patient care department performing nursing assistant duties including patient care, new born care, data entry of assessment data, assessment data gathering and clinical documentation and order execution.
  • Government billing manager in the Patient Financial Services department completing bill review, billing and rebilling monitoring, follow-up review and management, remit processing management, payment posting oversight, A/R management, and denials review.
Bachelor of Science: Biochemistry/Business, University of Texas - Austin, TX
Masters of Science: Healthcare Administration, Southwest Texas State University - San Marcos, TX
Healthcare Administration
PMI PMP Certification: