Senior Manager resume examples

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Skillful Senior Manager resume

Tres Garman
Professional Summary

Results-driven IT operations management professional with more than 18+ years of progressive experience dedicated to bringing organizations to the next phase of growth and development. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs, processes and solutions that empower a team, company, and customer to meet and exceed desired expectations.

Skills
  • Project planning and development
  • Multi-operations management
  • Business process improvement
  • Risk management processes and analysis
  • Accomplished critical thinking skills
  • Excellent communication shills
  • Exemplary problem-solving
  • Interpersonal skills
  • Managing multiple projects simultaneously
  • Results-oriented
  • Excellent vendor management negotiation skills
  • Excellent time management skills
  • Effective workflow management
  • Dedicated team player
  • Personnel management
  • Team leadership
  • Exceptional interviewing and hiring skills
  • ITIL Foundation
  • IT Service Management (ITSM)
  • IT Asset Management (ITAM) processes
  • Software Asset Management (SAM) processes
Accomplishments
  • Recognized for highest retention rate within DISH for 4 years in a row while managing the IT Support Group.
  • Spearheaded creation and implementation of new Mobility ticketing system that greatly streamlined technician calls, improved ticketing quality, and improved all around productivity.
  • Instrumental in the selection, testing, and deployment of new mobile devices used in the In Home Services (IHS) department within DISH.
  • Recognized year after year as high achiever within DISH and sat at top 2%  DISH Talent Planning pool.
  • Due to background and results driven performance was asked to spearhead the creation of the Asset Management module in ServiceNow for the entire company thereby creating a new department within DISH.
Work History
IT Asset Manager / Staff Business Analyst, 12/2016 to 03/2018
Dish Network Corp Englewood, Co
  • Managed the operations of the IT procurement and inventory management process.
  • Developed and implemented procedures for tracking company assets to oversee quality control throughout their lifecycles.
  • Managed the maintenance of records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software.
  • Minimized organizational cost through product standardization and tracking. 
  • Worked closely with development teams and vendors that created the web interfaces for ServiceNow, in order to activate and utilize the asset management module within ServiceNow.
  • Ensured development aligns with company processes, tactical planning, and strategic vision by re-engineering the ServiceNow Asset Management module and implementing process improvements.
  • Gathered detailed use cases and requirements through day to day testing & development to create ITAM processes and increase effectiveness of  ITAM these processes within ServiceNow.
  • Built cross-functional relationships with departments to increase ITAM process  throughout Dish.
  • Successfully implemented the hardware asset management process within the organization.
IT Senior Manager - IT Windows, MAC, Executive Support, 12/2014 to 12/2016
Dish Network Corp Englewood, Co


  • Developed metrics and measured success in order to further the level of internal customer service and exceed SLA times.
  • Supported Dish Corporate environment for all IT hardware and software related issues with employee desktops, laptops, tablets, etc. in the Windows and Apple (MAC) environments.
  • Managed the executive support technicians within the IT Windows, MAC,  EXECUCARE team that supported all Dish Vice Presidents and above with all hardware and software related issues.
  • Supported the high priority on-boarding of all new hire Dish employees to insure new hires had everything needed to start on their first day.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Successfully developed and implemented asset management processes to better maintain day to day accountability of all hardware and software within Dish.
IT Manager - IT Operations Support Group, 02/2008 to 12/2014
Dish Network Corp Englewood, Co


  • Managed the support group (IT Help Desk & Mobility Support) team and evaluated performance.
  • Ensured customer service was timely and accurate on a daily basis.
  • Recruited, trained and supported support group representatives and technicians.
  • Successfully developed and evolved the integration of the IT Support Desk and Mobility Support Desk to create a unified IT Support Group for the desktop, laptop, mobile device and mobile web applications support across the DISH environment.
  • Created innovative and intuitive product features such as a home grown application for the Mobility support technicians. This application streamlined the day to day operations for supporting the In Home Services (IHS) teams across the company. It increased the efficiency and productivity greatly allowing for more accurate reporting metrics, improved ticketing information and increasing the level of internal customer service.
  • Developed and evolved the internal customer-facing, multi-channel road map for desktop, mobile and mobile web applications.
  • Successfully implemented new technology-based global projects such as new mobile device implementation and Mobile Device Management (MDM) solutions.
  • Developed and implemented ITAM processes for the Mobility Support team 
  • Support end users (IHS) use of mobile devices and applications, including remote re-image, troubleshooting, lock, wipe, and locate utilizing state of the art Mobile.
Sales Manager, 10/1996 to 08/2008
Multple Denver, CO

Experienced and highly accomplishedSales Operations Manager with knowledge of all sales and operations process , demonstrating solid analytical and team management skills. Proven track-record of generating new business through strategic negotiation while cultivating new relationships with key decision makers.

Education
Bachelors Of Science: Sports Medicine, 1996
Denver Technical College - Colorado Springs, Co
Certifications

ServiceNow Asset Management, ServiceNow Inc., 2017

ServiceNow IT Service Management, ServiceNow Inc, 2017

ServiceNow System Administrator. ServiceNow Inc, 2017

Introduction to Software Center Configuration Manager (SCCM), Microsoft, 2016

PACE Leadership Training Program, CIO Executive Council, 2015-2016

Microsoft Certified Systems Engineer (MCSE), CED Solutions, 2007

Other Experience

US Army     11H TOW II Weapons Gunner     1986 - 1991

Obtained Top Secret Clearance

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Job-winning Senior Manager resume

Oleksandr Chekanskyi
Professional Summary

Highly-skilled software development professional bringing more than 9 years in software design, development, testing and integration. Advanced knowledge of Big Data related technologies and distributed high load fault-tolerant systems.

Skills
  • Big Data domain expertise
  • Data intensive and distributed systems design experience
  • Deep knowledge of Java/JVM Based Universe
  • Performance and scalability optimization
  • Rich experience in end-to-end application development
  • Advanced problem solving skills
  • API design knowledge
  • Team player with strong passion of Software Engineering
  • Experience in communication between parties (stakeholders, architects, development teams)
  • Team Managing experience
Work History
Engineering Manager, 01/2019 to Current
OmioBerlin, Berlin
  • Tech Lead and People Manager for a team of 5 engineers;
  • Responsible for Marketing Tech delivery;
  • Designed and took part in implementation of in-house User Context system;
  • Refactored pile of legacy Python scripts to sustainable distributed system;
  • Lead technology side of Marketing in the company rename;
  • Build reliable and fast delivery process;
Senior Software Engineer, 11/2017 to Current
OmioBerlin, Berlin


  • Led a group of 4 engineers, to satisfy Site Reliability for engineering tribe of 35 people.
  • Took essential part in Hiring Process;
  • Member of Dev Ops / Big Data company chapters.
  • Took part in implementation of In-House universal tracking tool.
  • Designed and implemented cross datacenter data migration and validation tool with aim of unlimited scalability;
  • Performed complex data migrations;
  • Designed and implemented real-time streaming event validation and monitoring platform;
  • Technologies: Java 8, Go, Python 3, Google Cloud Platform (BigTable, Cloud Spanner, MySQL, PostgreSQL, GCE, Dataflow, GCS, BigQuery, Kubernetes, Cloud Pub/Sub, Stackdriver), Airflow,  GRPC, Protocol Buffers, Docker, AWS (Kinesis, RedShift);
Junior Software Developer, 01/2010 to 01/2011
Vintage Design StudionKyiv, Ukraine
Senior Data Engineer , 02/2016 to 11/2017
BonialBerlin, Germany
  • Shaped and develop Data Engineering team from 2 to 12 people.
  • Build DWH universe for the company from scratch.
  • Responsible for end-to-end data intensive application design.
  • Designed and implemented In-house Event Tracking system.
  • Significantly improved company billing system.
  • Performed migration from Cloudera CDH Platform to AWS services.
  • Implemented and designed parts of Data Warehouse solution systems for data collection, storage and processing.
  • Multi channel complex raw data to clean data delivery systems.
  • Led a group of 4 engineers in the design, and development of data-based software solutions.
  • Technologies: Java 8, Scala, Spring, AWS (EC2, S3, EMR, Redshift, Data Pipeline), CDH Platform (HDFS, YARN, Spark, MLib, Hive, Impala, Flume, Apache Kafka), Elasticsearch, Docker.
Senior Software Engineer , 08/2014 to 02/2016
YapitalHamburg, Germany
  • In-house multi channel payment provider and mass transaction processing system
  • Worked closely with Business analysts problem specifications and system designs
  • Took part in design and implementation of multiple app services such as accounting, settlement, clearing. Consumer and merchant data services
  • Technologies Java 7/8, Groovy, Javascript, Spring, JBoss Infinispan, JEE, OAuth 2, HornetQ, Apache Camel, Hibernate, Oracle RDBMS, Elasticsearch, JBoss EAP
Senior Java Developer, 05/2012 to 07/2014
DataArt SolutionsKyiv, Ukraine
  • Designed and developed (Project Architecture, UML) new administration support engine system.
  • Plugin based information collecting system. Full information about execution environment collection. Decision based plugin selection.
  • Zero downtime.
  • Dynamic GUI within plugin support.
  • Technologies: Java 7, Spring, JBoss Infinispan, JSF, JMX, Apache CXF, Tomcat, JBoss AS.
  • Took essential part in refactoring and modernization of legacy in-house ETL Job Administration solution.
  • Migration map definition.
  • Legacy Code analyzing.
  • Technologies: Java 7, Spring, Oracle 11g, JBoss AS, Arquillian, JSF.

Java Developer, 09/2011 to 04/2012
CiklumKyiv, Ukraine
Junior Java Developer, 01/2011 to 09/2011
DCS Software e ServiziKhmelnitskyi, Ukraine
Education
University Graduate : Software Engineering , 2011
Khmelnitskiy National University - Khmelnitskiy, Ukraine
College graduate: Software Engineering, 2008
Kamyanets-Podilskyi Industrial College - Kamyanets-Podilskyi, Ukraine
Hobbies

Photography, music.

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Experienced Senior Manager resume

ALEKDLACIC3858 Havenwood PlaceAlexandria22309301.312.0113a.dlacic@icloud.comVA
Professional Summary

Accomplished and energetic Facilities Manager with over 9 years of experience in planning, leading and improving facilities. Strategic in developing policies, managing different department. Enthusiastic and motivated leader with strong organizational and prioritization abilities. Handles tasks with accuracy and efficiency. Focused on motivating staff and working with diverse personality types. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Work History
Jones Lang Lasalle Inc. - Facilities Manager Washington, DC 04/2018 - Current
  • Overseeing all buildings and grounds maintenance (private school with 5 buildings and 40 acres of land).
  • Responsible for ensuring the facilities are safe, up to code, and fully operational.
  • Responsible for managing contractors, training new employees, and working with third party vendors.
  • Negotiating the contracts, in charge of making sure these contracts are fulfilled, able to develop and maintain relationships with the vendors.
  • Work very closely with vendors to ensure that the companies are maximizing their resources.
  • Overseeing all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Planning building maintenance and operational programs.
  • Completing daily inspections and communicate directly with decision-makers to ensure that the business is running smoothly every day and generally involved in anything that breaches the safety, security, or usability of facilities.
  • Projecting future requirements regarding the company-client needs and determining the best upgrade path for equipment and infrastructure.
  • In charge of the plans for any necessary replacements and repairs, scheduling necessary maintenance and management tasks during the times that are least likely to disrupt the business and its employees.
  • Evaluating facility operations and personnel to ensure compliance with safety and health regulations.
  • Lead facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Overseeing inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managing budget implementations, employee reviews, training, schedules and contract negotiations.
  • Organizing budgets, overseeing P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Working with support teams to resolve issues with product, service or accounting areas.
  • Enforcing quality assurance protocols to deliver ideal customer experiences.
The Basilica Of Saint Mary (Diocese Of Arlington) - Facilities Manager Alexandria, VA 06/2015 - 04/2018
  • Managing over a half-million square foot office space employing over 150 workers and two school buildings with over 750 students
  • Confer with engineers or other personnel to implement operating procedures, resolve system malfunctions, or provide technical information.
  • Oversee installation, operation, maintenance, or repair to ensure that machines or equipment are installed and functioning according to specifications.
  • Research, design, evaluate, install, operate, and maintain mechanical products, equipment, systems and processes to meet requirements, applying knowledge of
    engineering principles.
  • Investigate equipment failures and difficulties to diagnose faulty operation, and to make recommendations to maintenance crew.
  • Research and analyze proposals, specifications, manuals, or other data to evaluate the feasibility, cost, or maintenance requirements of designs or Education and Training applications.
  • Assist with ongoing property improvement plan and preventive maintenance.
  • Perform personnel functions such as supervision of production workers, technicians, and other engineers, or design of evaluation programs.
  • Inspect building's structures to determine the need for repairs or renovations.
  • Plan and coordinate all installations (telecommunications, HVAC, electrical, plumbing...).
  • Manage the upkeep of equipment and supplies to meet health and safety standards.
  • Handle insurance plans and service contracts.
  • Keep financial and non-financial records.
The Basilica Of Saints Mary - Senior Maintenance Engineer Alexandria, VA 09/2012 - 06/2015
  • Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices.
  • Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate.
  • Inspect, operate, or test machinery or equipment to diagnose machine malfunctions.
  • Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary.
  • Assemble, install, or repair wiring, electrical or electronic components, pipe systems, plumbing, machinery, or equipment.
  • Test electrical circuits or components for continuity, using electrical test equipment.
  • Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment.
  • Order parts, supplies, and equipment from catalogs and suppliers, or obtain them from storerooms.
  • Paint or repair roofs, windows, doors, floors, woodwork, plaster, drywall, or other parts of building structures.
  • Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively, improving overall employee satisfaction by 92%.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Meet with vendors or suppliers to discuss products used in repair work.
  • Compute estimates and actual costs of factors such as materials, labor, or outside contractors.
Baltimore City and County - US Aquatics - Assistant Maintenance Supervisor Beltsville, MD 06/2010 - 09/2012
  • Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements.
  • Reviewed technical documentation to perform accurate repairs on diverse equipment.
  • Requisition materials and supplies, such as tools, equipment, or replacement parts.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Skills
  • Customer relations specialist
  • Organized
  • Unsurpassed work ethic
  • Dependable
  • Natural leader
  • Employee relations
  • Superb time management skills
  • Project planning and development
  • Cost-reduction methods
  • Leadership and supervision
  • Planning and scheduling
  • Maintenance and repair
  • Relationship building
  • Operations management
  • Customer service-oriented
  • Project management
  • Client account management
  • Budgeting
Education
2012 University of Belgrade ( Faculty of Law) Belgrade Bachelor of Science: Bachelor of Law
2006 Mechanical and Traffic School of Cacak - Serbia High School Diploma: Mechanical Technician/Engineer
Certifications

National Associations of Power Engineers - Falls Church, Va

  • Principles of Electricity - 2017
  • Low Pressure Boilers - 2017
  • Air Conditioning I - 2017
  • The Managing Engineer - 2018
  • R410a and New Refrigerants - 2018 (accreditation seminar)
  • High Pressure Boilers - 2019
  • Electrical System, Code and Theory - 2019


Mainstream Engineering - Rockledge, FL

  • Preventive Maintenance Technician - 2017
  • R-410a Technician - 2017
  • Indoor Air Quality Technician - 2017
  • Green HVAC/R Certified Technician - 2017
  • Hydrocarbon and Hydrofluoro-Olefin Certified Technician - 2017


APPA - Alexandria, VA

  • CEFP (Certified Educational Facilities Professional) - attending


IFMA - Houston, TX

  • FMP (Facility Management Professional) - attending
Licenses
  • DCRA - DC 3rd Class Steam Engineer
  • Esco Institute - CFC Universal Technician
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