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Summary

Top-ranked sales leader with over 13 years of sales success. Recognized for contributions to record-setting sales figures. Proven ability to lead a sales team to achieve multimillion-dollar revenue gains. Offer an in-depth understanding of the sales cycle process and remains focused on customer satisfaction throughout all stages.

Highlights
  • Excellent communication skills
  • Energetic
  • Exceptional multi-tasker
  • Complaint handling and resolution
  • Staff training/development
  • Closing strategies
  • Client relations expert
  • Active Property and Casualty Insurance License with the NC Department of Insurance
  • Natural leader
  • Thrives under pressure
  • Computer-savvy
Experience
Sales Manager (Remote Team) 06/2019 to 07/2020 Select Quote Auto and Home Wilmington, NC
  • Spearheaded the development of the remote team within SQAH and worked closely with the recruiting department to ensure proper candidates were chosen.
  • Managed remote insurance personnel; trained staff in proper procedures, workflows, carrier underwriting guidelines, and sales goals.
  • Lead a team of up to 17 remote agents while also setting and achieving goals for myself so I could be an effective leader for the new remote team. I became a leader the agents can trust and depend on, and made sure the team felt my leadership presence/accountability on a daily basis. I developed a team culture with the foundation being strong and clear communication while staying positive and only worrying about what you can control as well as being open to coaching as an opportunity to improve one's overall performance.
  • Worked closely and supported other departments of SQAH; including upper management, QA, training, coaching managers, IT, recruiting, and other sales managers.Lead my team to consistently surpass monthly quota, maintained the teams' home and auto ratio at >50%, and 90-day policy retention at 92%.
Assistant Sales Manager 05/2018 to 06/2019 Select Quote Auto and Home Wilmington, NC

Managed a team of 10 sales agents I was responsible to to get every agent to the companies expectected sales goals and objectives while ensuring high customer satisfaction and compliance with all company policies and procedures.

Daily sales coaching based on call monitoring focused on maximizing sales efficiency and customer satisfaction.Develop and encourage team building and employee career development through coaching, mentoring and leadership.

Developed and enforced sales processes to improve the performance of team members based on call volume, quote volume, appropriate rate presentation, close rate and more. Work closely with the regional manager toensure overall team success in relation to defined metrics

Insurance Sales Agent 05/2016 to 04/2018 Select Quote auto and home wilmington , NC

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taking inbound calls and using a comparative rater I shopped customers auto and home insurance with up to 20 companies, achieved monthly sales goals consistently.

Senior Performance Manager 04/2012 to 06/2015 Red Ventures Wilmington , NC
  • Managed a regional sales staff of over 60 members.
  • Spearheaded the evaluate, develop, and motivate approach to coaching our sales team.
  • Achieved an increase to one call close percentage from 7% to 20%.
  • Increased follow-up call close from 43% to 60%.
  • Boosted home auto ratio from 37% to maintaining a percentage of >50%.
  • Developed and rolled out improved sales process to streamline sales funnel.
  • Served as mentor to junior team members.
  • Drafted action plans and led meetings with department heads to review project status and proposed changes.
  • Created and lead leadership team training for an aggressive 2014 launch of a home auto sales team at Red ventures headquarters in Charlotte, NC.
Insurance Agent/Team Leader 08/2007 to 04/2012 Homeinsurance.com Wilmington , NC

2007-2008 Insurance Sales Agent. Was top selling agent 10 out of the 12 months on the Phones. Set sales record of 100 sales in a month which held until 2012.

2008-2012 Promoted to Sales Team Leader with a team of 15 sales agents. Quickly lead team to become the top performing team for the next 4 years.

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Qualifications Summary

 Logistics professional offering exceptional analytical, problem-solving and interpersonal skills. Seeks a position in logistics management offering challenging growth opportunities in a fast-paced professional environment.

Areas of Expertise
  • Proficient in Microsoft office products
  • 2 years Import/export/LTL experience
  • 8+ years domestic experience
  • 65+ WMP typing ability
  • Strong ability to prioritize
  • Superior negotiation skills
  • Excellent time management
  • Exceptional communication skills
  • Familiar with LME, AMM, and Peony
  • Advanced with Office 365 applications such as Microsoft Word, PowerPoint, Excel, Access, OneDrive, OneNote, and Outlook
Professional Experience
Senior Administrative Assistant, 05/2018 to 04/2019
Capital AutomotiveCharlotte, NC
  • Produced highly accurate internal and external office collateral, communications and forms such as letters and memoranda.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Maintained personal schedule, professional calendar and individual appointments for senior staff members.
  • Handled maintenance and repair service for Cessna 421 aircraft.
  • Created documents and presentations to help senior leaders make decisions on company improvements.
  • Conducted background checks for potential new hires.
  • Documented human resources actions by completing forms, reports, logs and records. 
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Handled monthly expense reports for all senior executives.
  • Coordinated conference calls, including scheduling, managing reservations and sending confirmations.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Import/Export Manager, 02/2014 to 06/2016
International AlloysCharlotte, NC
  • Determined the most cost-effective procedures and routes for shipments
  • Gathered, logged and monitored all shipping data
  • Managed shipment schedules to maximize productivity and cut costs
  • Took corrective action in the case of accidents and delays to minimize extra expenses
  • Prioritized order security, accuracy and on-time pickup and delivery
  • Managed all paperwork associated with imports/exports and domestic shipments
  • Prepared documentation for steamships regarding imports/exports
  • Maintain up to date records of domestic and international freight quotes
  • Translated business needs and priorities into actionable logistics strategies
  • Minimized damage and repair costs through careful management and preventative maintenance
  • Updated the database with changes in carrier status
  • Identified and resolved equipment shortages with rail yards
  • Provided required documentation to ports before cut-offs
  • Maintained electronic records of domestic and international rate quotes
  • Daily communications with international customers to provide updates about shipping schedules
  • Coordinated scheduling and booking of 30+ weekly transportations.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Ocean BOL, customs clearing, export documentation, import documentation, and E13 for shipping from Canada. 
Assistant Manager of Operations, 06/2007 to 12/2013
Dwain's Industrial Scrap Denver, NC
  • Scheduled and coordinated all domestic shipments.
  • E-mailed suppliers, carriers and customers with shipping updates.
  • Conducted research on logistics operations, including literature reviews, interviews and site visits.
  • Prioritized order security, accuracy and on-time pickup,
  • Communicated with dispatchers, warehouses and customers regarding outgoing orders.
  • Managed shipment schedules to maximize productivity and cut costs.
  • Gathered, logged and monitored all shipping data.
  • Trained new personnel to schedule pickups/deliveries while maximizing profit.
  • Determined the most cost-effective procedures and routes for shipments.
  • Operated 904 Liebherr with magnet attachment. 
  • Operated 934 Liebherr with grapple attachment.
  • Assisted with the daily maintenance and operation of Auto Shredder.
  • Onboarded an average of 2 new accounts each month.
Education
High School Diploma: 2003
East Lincoln High School - Denver, NC
Business Management Gaston College - Dallas, NC
This resume is created in 7 minutes.
Summary

Exceptionally experienced and dependable Emergency Manager with a full understanding of all phases of the Disaster Cycle. Adept at communicating complex crisis management strategies and procedures to partners within the team. Flexible scheduling availability to include evenings weekends and emergencies and other unusual circumstances. Motivated Leader with solid experience managing all levels of large scale projects, incidents. Experienced retired Military Veteran with a law enforcement and medical background. Experience with Incident Management Team's with local government and Non-Governmental Organizations in complex emergencies. A flexible leader with skills to lead and follow.

Accomplishments

Promoted to Senior Leadership positions within the United States Coast Guard (USCG) exceeding his peers. Worked Independently in the USCG from 2004-2018 in harsh environments and demanding locations.

  • Deployed 13 times to National Disasters with the American Red Cross as a Leadership/Management Function
  • Understands Supply Management, Distribution of Emergency Supplies, Planning, Operations, Deputy Director positions
  • Worked as Service Delivery Manager during Collier County Fires, Deputy District Director for WVA floods, Bulk Manager during Hurricane Matthew in Georgia, Site Delivery Manager for Hurricane Matthew in Florida.District Director for Hurricane Harvey, District Director for Hurricane Irma, Distribution of Emergency Supplies Lead for District 2 IRMA FL. Operations Management for Hurricane Maria Evacuees
  • Service Delivery Manager during FLL international Airport Shooting
  • Operations Section Chief for response to MSD High School shooting in Parkland FL.
  • Family Assistance Center Manager/Advisor for Florida International University bridge collapse.
  • Service Delivery for Multi Family Fires in Broward County
  • Managed a 95% all volunteer team for Broward County
  • Trusted Partner in Broward Healthcare Coalition
  • Chairperson for Broward County EMS Committee
  • Project Co-Chair for Broward County Family Assistance Center Emergency Operations Plan
  • Board Member for Broward County Emergency Shelter and Feeding program (ESFP)
  • Supervised 500+ colleagues/volunteers responding to small home fires and large complex disasterslocally and Nationally.
  • Crisis Communicator in Level 1 disasters locally, regionally and nationally.
  • Collaboration/Partnerships with the Private Sector/Public Safety Community
  • Building and Facilitating relationships with all facets of the "Whole Community"
Work History
Disaster Program Manager , 01/2019 to Current
American Red Cross Of Greater ClevelandCleveland, Ohio

Acted in a facilitative leader role across the disaster cycle: the Red Cross will align with government Act in a facilitative leader role across the disaster cycle: the Red Cross will align with government and work to enable the entire community to participate in all phases of the disaster cycle by shifting from being not only a provider of direct services but also a facilitative leader. Represented the entire disaster cycle of preparedness, response and recovery for Broward County Ensured that American Red Cross services are available to diverse communities.

Mobilized the local community to prepare for, respond to and recover from emergencies. Meets the needs and expectations of clients and stakeholders. Develops human and material resources (volunteers, partners, community agencies, shelter and vendor agreements etc) to ensure the full cycle of disaster services is delivered. Managed local responses by the deployment volunteers on a daily basis in a rapid and accessible manner. Serves during times of disaster as the operational leadership for the territory/local level; Participated in a leadership role on larger operations regionally, division or nationwide I Lead and managed a primarily volunteer team (500+) responsible for the implementation of disaster preparedness, response and recovery programs in the local area. Ensures the development of Disaster Leadership Volunteers in each of the program support functional areas of the disaster cycle in order to meet the needs of the territory, region, state and division. Program delivery: Accountable for the implementation of the disaster services program in a territory in alignment with established metrics In conjunction with program support functions in a region participates in local planning, exercises and training, including exercises called by local partners (VOADs, EMAs and LEPCs). I Served as the Red Cross leader on a local level with government and other agencies and organizations involved in disaster. Ensures interface with community leaders, corporations, businesses and government agencies.

Senior Emergency Management Specialist , 06/2018 to 01/2019
Cuyahoga County Office of Emergency Management Cleveland, OH

Senior Operations Specialist


Manage Knowledge Center-resource allocation software; developed local NIMS typing for resources at a local level


Manages "ReadyEX" a local exercise plans that allow jurisdictions to build there own HSEEP qualified exercises


Team lead for a multi-jurisdictional EOC full scale exercise 2019 and leading the RFP process


Wrote local Recovery plan for County and the city of Cleveland if needing to open a Family Assistance Center for Recovery Operations


Attended all functions new THIRA process and educating decision makers


Advised leadership on the recovery process and writing a plan


Advised Incident Commander on the Planning Process during a full scale USAR exercise


Advisor/Controller for a Full scale Complex Coordinated Attack exercise taking place in Strongsville, OH

Evaluator for Active Shooter Drill at Case Western University

Keynote Speaker for ICA on Recovery after a major incident

Speaker at the American Red Cross NEO Chapter on responses in South Florida

Speaker with the City Of Cleveland on Family Assistance Center

Disaster Program Manager , 12/2015 to 06/2018
American Red CrossFort Lauderdale, FL

Acted in a facilitative leader role across the disaster cycle: the Red Cross will align with government Act in a facilitative leader role across the disaster cycle: the Red Cross will align with government and work to enable the entire community to participate in all phases of the disaster cycle by shifting from being not only a provider of direct services but also a facilitative leader.
Represented the entire disaster cycle of preparedness, response and recovery for Broward County
Ensured that American Red Cross services are available to diverse communities.

Mobilized the local community to prepare for, respond to and recover from emergencies. Meets the needs and expectations of clients and stakeholders. Develops human and material resources (volunteers, partners, community agencies, shelter and vendor agreements etc) to ensure the full cycle of disaster services is delivered.
Managed local responses by the deployment volunteers on a daily basis in a rapid and accessible manner. Serves during times of disaster as the operational leadership for the territory/local level; Participated in a leadership role on larger operations regionally, division or nationwide
I Lead and managed a primarily volunteer team (500+) responsible for the implementation of disaster preparedness, response and recovery programs in the local area. Ensures the development of Disaster Leadership Volunteers in each of the program support functional areas of the disaster cycle in order to meet the needs of the territory, region, state and division.
Program delivery: Accountable for the implementation of the disaster services program in a territory in alignment with established metrics
In conjunction with program support functions in a region participates in local planning, exercises and training, including exercises called by local partners (VOADs, EMAs and LEPCs).
I Served as the Red Cross leader on a local level with government and other agencies and organizations involved in disaster. Ensures interface with community leaders, corporations, businesses and government agencies.

I Briefed Broward County Commissioners, Elected Officials, and worked with Federal Partners on many responses in South Florida dealing with High profile responses.

Health Services Technician 1st Class Senior Manager, 02/2001 to 02/2017
United States Coast GuardMiami Beach, FL

Clinic Supervisor

Independent Duty Corpsman onboard ship and shore units

Supply Chief

Performed Clinical Sickcall/Triage

Basic Firefighter

Federal Law Enforcement Agent

Tactical Medic Certified

Dive Medic

Combat Casualty Care Instructor

CPR/ACLS Instructor

Advanced-EMT

Airforce IDMT Certified

Army Dive School Certified

Medical Planner

Medical Officer

Oversaw the Health and Safety of Coast Guard units

Instructor, 02/2011 to 09/2016
Florida Tems, Inc.Coral Springs, FL
Education
Master of Arts: Emergency Management, School Of Public Health , 2018
Florida International University - Miami, Florida
Bachelor of Arts: Healthcare Admin and Emergency Management , 2017
University of Phoenix - Tempa, AZ
Certificate : ICS, NIMS FEMA - Various Locations

FEMA Certifications in
PDS
100
200
300
400
700

775

191
900
120

290/291 Basic PIO

Operations Section Chief

Logistics Sections Chief

Skills
  • Risk management
  • Reporting
  • Crisis management
  • Presentations and public speaking

Strategic planning

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Professional Summary

Financial services professional with 14 years of experience providing services to multinational companies. Has led delivery of services over capital market fundraising, internal control optimization, capital and risk management strategies, accounting standard implementation, IT system conversions, actuarial model validation, reinsurance transactions and has advised clients through the lens of the lead audit senior manager on a diverse range of business activities including large scale outsourcing, cost management initiatives, finance and actuarial modernization and various other complex accounting and auditing matters. Technical expertise includes IFRS,US GAAP, US statutory, SEC reporting and Sarbanes-Oxley 404.

Work History
Director, 08/2018 to Current
PricewaterhouseCoopers Houston, TX
  • Develop, train and manage Houston based audit engagements including the domestic life and retirement segment of a multinational insurance company.
  • Provide insight and benchmarking to audit clients on industry practices based on experience, knowledge of other companies and leverage of network throughout the firm.
Senior Manager, 08/2016 to 08/2018
PricewaterhouseCoopers LLP Cedar Rapids, IA
  • PwC replaced the leadership team on the US audit and client requested more face time from PwC. Moved to Cedar Rapids to be the face of the audit team and develop relationships with the leaders of the organization including risk, legal, finance & actuarial, HR, treasury, tax and internal audit.
  • Helped the client remediate control issues through assisting in creation and assessment of a controls framework around the actuarial process. Held training and white board sessions with members of management including the Chief Risk Officer, Director of Internal Audit and Director of SOX to establish a consistent framework across all processes.
  • Worked with client to establish a no surprises audit. Established clear and regular communication channels to ensure transparency throughout the audit process.
  • Assisted client with implementation of IFRS 15 and held other working sessions on various topics such as actuarial/finance modernization, valuation system conversions, Solvency II and implementation of IFRS 17.
  • Developed, trained and managed engagement teams of more than 40 employees to deliver high quality consistent services to clients. Responsible for managing multiple budgets ranging from $500 thousand to $16 million.
Senior Manager, 08/2013 to 08/2016
PricewaterhouseCoopers N.V. Amsterdam
  • Led the audit transition from E&Y to PwC of a large multinational insurance company.
  • Established reporting and communication with audit teams and other specialists across multiple countries. Held regular site visits to meet with audit teams and local management. Assisted teams with resolution of significant accounting and controls issues including communication and resolution with various members of management throughout the client's corporate center.
  • Developed and led the global audit for the initial two years of the audit. Created a tailored audit program specific to the client that could be carried forward by others year over year for a successful audit
  • Instructed PwC teams in the Netherlands and Central Eastern Europe on PCAOB auditing standards and SOX. Hands on approach with these teams as they considered the audit plan in their territories.
  • Developed and provided trainings to client management on SOX, current IFRS hot topics and IFRS 9.
Manager, 08/2004 to 08/2013
PricewaterhouseCoopers LLP Houston, TX
  • Developed a multilocation audit strategy for public multinational insurance client including reporting and communication with subsidiary audit teams and specialist teams.
  • Assisted clients in remediation plans for control deficiencies in investments and actuarial processes.
  • Worked closely with clients to understand clients' risk assessments and fully leverage clients' testing of internal controls.
  • Assisted clients in adoption of new technical accounting standards in areas such as DAC, OTTI and goodwill.
  • Developed and instructed internal industry specific trainings for associates and senior associates such as auditing investments of insurance companies, introduction to insurance accounting and other audit specific trainings.
Certifications
  • Certified public accountant
  • Member, American Institute of Certified Public Accountants (AICPA)
Education
BBA: Accounting & Finance, 2004
University of Houston - Houston, TX
  • Graduated summa cum laude