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Professional Summary

Accomplished and energetic Facilities Manager with over 9 years of experience in planning, leading and improving facilities. Strategic in developing policies, managing different department. Enthusiastic and motivated leader with strong organizational and prioritization abilities. Handles tasks with accuracy and efficiency. Focused on motivating staff and working with diverse personality types. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Work History
Jones Lang Lasalle Inc. - Facilities Manager Washington, DC 04/2018 - Current
  • Overseeing all buildings and grounds maintenance (private school with 5 buildings and 40 acres of land).
  • Responsible for ensuring the facilities are safe, up to code, and fully operational.
  • Responsible for managing contractors, training new employees, and working with third party vendors.
  • Negotiating the contracts, in charge of making sure these contracts are fulfilled, able to develop and maintain relationships with the vendors.
  • Work very closely with vendors to ensure that the companies are maximizing their resources.
  • Overseeing all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Planning building maintenance and operational programs.
  • Completing daily inspections and communicate directly with decision-makers to ensure that the business is running smoothly every day and generally involved in anything that breaches the safety, security, or usability of facilities.
  • Projecting future requirements regarding the company-client needs and determining the best upgrade path for equipment and infrastructure.
  • In charge of the plans for any necessary replacements and repairs, scheduling necessary maintenance and management tasks during the times that are least likely to disrupt the business and its employees.
  • Evaluating facility operations and personnel to ensure compliance with safety and health regulations.
  • Lead facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Overseeing inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managing budget implementations, employee reviews, training, schedules and contract negotiations.
  • Organizing budgets, overseeing P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Working with support teams to resolve issues with product, service or accounting areas.
  • Enforcing quality assurance protocols to deliver ideal customer experiences.
The Basilica Of Saint Mary (Diocese Of Arlington) - Facilities Manager Alexandria, VA 06/2015 - 04/2018
  • Managing over a half-million square foot office space employing over 150 workers and two school buildings with over 750 students
  • Confer with engineers or other personnel to implement operating procedures, resolve system malfunctions, or provide technical information.
  • Oversee installation, operation, maintenance, or repair to ensure that machines or equipment are installed and functioning according to specifications.
  • Research, design, evaluate, install, operate, and maintain mechanical products, equipment, systems and processes to meet requirements, applying knowledge of
    engineering principles.
  • Investigate equipment failures and difficulties to diagnose faulty operation, and to make recommendations to maintenance crew.
  • Research and analyze proposals, specifications, manuals, or other data to evaluate the feasibility, cost, or maintenance requirements of designs or Education and Training applications.
  • Assist with ongoing property improvement plan and preventive maintenance.
  • Perform personnel functions such as supervision of production workers, technicians, and other engineers, or design of evaluation programs.
  • Inspect building's structures to determine the need for repairs or renovations.
  • Plan and coordinate all installations (telecommunications, HVAC, electrical, plumbing...).
  • Manage the upkeep of equipment and supplies to meet health and safety standards.
  • Handle insurance plans and service contracts.
  • Keep financial and non-financial records.
The Basilica Of Saints Mary - Senior Maintenance Engineer Alexandria, VA 09/2012 - 06/2015
  • Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices.
  • Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate.
  • Inspect, operate, or test machinery or equipment to diagnose machine malfunctions.
  • Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary.
  • Assemble, install, or repair wiring, electrical or electronic components, pipe systems, plumbing, machinery, or equipment.
  • Test electrical circuits or components for continuity, using electrical test equipment.
  • Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment.
  • Order parts, supplies, and equipment from catalogs and suppliers, or obtain them from storerooms.
  • Paint or repair roofs, windows, doors, floors, woodwork, plaster, drywall, or other parts of building structures.
  • Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively, improving overall employee satisfaction by 92%.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Meet with vendors or suppliers to discuss products used in repair work.
  • Compute estimates and actual costs of factors such as materials, labor, or outside contractors.
Baltimore City and County - US Aquatics - Assistant Maintenance Supervisor Beltsville, MD 06/2010 - 09/2012
  • Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements.
  • Reviewed technical documentation to perform accurate repairs on diverse equipment.
  • Requisition materials and supplies, such as tools, equipment, or replacement parts.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Customer relations specialist
  • Organized
  • Unsurpassed work ethic
  • Dependable
  • Natural leader
  • Employee relations
  • Superb time management skills
  • Project planning and development
  • Cost-reduction methods
  • Leadership and supervision
  • Planning and scheduling
  • Maintenance and repair
  • Relationship building
  • Operations management
  • Customer service-oriented
  • Project management
  • Client account management
  • Budgeting
2012 University of Belgrade ( Faculty of Law) Belgrade Bachelor of Science: Bachelor of Law
2006 Mechanical and Traffic School of Cacak - Serbia High School Diploma: Mechanical Technician/Engineer

National Associations of Power Engineers - Falls Church, Va

  • Principles of Electricity - 2017
  • Low Pressure Boilers - 2017
  • Air Conditioning I - 2017
  • The Managing Engineer - 2018
  • R410a and New Refrigerants - 2018 (accreditation seminar)
  • High Pressure Boilers - 2019
  • Electrical System, Code and Theory - 2019

Mainstream Engineering - Rockledge, FL

  • Preventive Maintenance Technician - 2017
  • R-410a Technician - 2017
  • Indoor Air Quality Technician - 2017
  • Green HVAC/R Certified Technician - 2017
  • Hydrocarbon and Hydrofluoro-Olefin Certified Technician - 2017

APPA - Alexandria, VA

  • CEFP (Certified Educational Facilities Professional) - attending

IFMA - Houston, TX

  • FMP (Facility Management Professional) - attending
  • DCRA - DC 3rd Class Steam Engineer
  • Esco Institute - CFC Universal Technician

This resume is created in 7 minutes.
Professional Summary
  • Over ten years of commercial software development experience in multiple industries including healthcare, telecommunication and shipping & transportation.
  • Advanced professional in converting complex user requirements to accurate software specification, design and implementation. 
  • In-depth understanding of the practical applications of object-oriented programming and design principles.
  • Focus, energetic and enthusiasm for creating high-quality software products.
  • Excellent team player and problem solver.
  • Java /Java EE Programming Languages & Technologies: Java 1.8, Servlet, Spring Framework, Spring Boot, Hibernate, Struts, JUnit, Mokito, RESTful Web Service, SOAP web service, JAX-RS, JAX-WS, JAXB, JDBC, JPA, Log4j, JSP, Swing, AWT and RMI
  • Web Technologies, Scripting & Markup Languages: HTML, CSS, JavaScript, Ajax, JSON, XML, MXML, ActionScript, and Unix Shell Scripts
  • Database & tools: SQL, PL/SQL, Oracle, Microsoft SQL Server, PostgreSQL and Cassandra
  • Operating Systems: Mac OS X, Windows, Linux and Unix
  • Performance measurement tool: Apache JMeter
  • Agile Scrum management tool: Rally

  • Build & Development Tools: Maven, Ant, IntelliJ, Eclipse, Splunk, Jenkins, Radar, Oracle SQL Developer, DataStax DevCenter, SQL Server Management Studio, pgAdmin, FlexBuilder, PuTTY and Jasper Reports
  • Version control system: GIT, SVN and CVS
  • Application/Web Servers: JBoss, Apache Tomcat and JRun
  • UI Frameworks/Template Engine: Freemarker, Velocity, Flex and Mate
  • UML Tool and Project & issue tracking tool: Enterprise Architect , Jira
  • Code Analysis Tools: Sonar and FindBugs
  • VM: VirtualBox and Vagrant
Work History
Consultant - Senior Software Engineer PayPal Holdings Inc. - San Jose, CA 08/2018 - Current
  • Designed and implemented multi-account management system for merchant/vendor account creation and on-boarding process for large scale PayPal partners.
  • Improved restful web service performance and reduced 50% response time by optimizing POST and PATCH requests. 
  • Mentored junior developers in detailed design and software development processes. 
  • Regularly provided recommendations for architectural improvements, design solutions and integration solutions.
Senior Software Engineer Veeva Systems Inc - Pleasanton, CA 10/2017 - 07/2018
  • As a senior software engineer in Vault EDC team worked on the clinical trial management system that allows customers run complex multi-arm adaptive trials and get better insights faster and accelerate data-drive decisions. Involved in designing and developing the key features at all software layers including presentation layer, service layer and repository and persistence layer. Implemented Spring Restful web services and leveraged Jackson library to serialize or map java objects to JSON for casebook, event and event group creations. 
  • Designed and developed the complex Dynamic Form feature allowing the system to dynamically create forms in the existing events based on the validation rules written. Designed and implemented the in-memory data cache for the requests of creating dynamic forms with event group, event and form definition, relationships and the corresponding data instances. Improved the performance of data access to MySQL database to meet the performance requirements.
  • Enhanced and improved the key features as SDV and DMR review, freezing and locking events and the forms and casebook PDF reports involved with both Java and JavaScript development for front-end and back-end. 
  • Vagrant is used for building virtual machine server on the local development environment, GIT is used as version control system for handling multiple releases and code versions.
  • The languages, technologies, framework and tools were used in the design, front-end  and server side implementations and the unit testing: Java 1.8, Spring MVC Framework, Spring REST, Hibernate, Maven, JUnit, Mockito, Tomcat, JavaScript, CSS, Backbone.js, Jasmine, Vagrant, GIT and IntelliJ.
Senior Software Engineer Guidewire Software, Inc. - San Jose, CA 10/2016 - 09/2017
  • Play key role in designing, developing and unit testing service interfaces and insurance underwriting and policy processing system for InsuranceNow application.
  • Interacted with clients and business analysts for requirement gathering, analysis and prepared technical design specifications and drove projects from the requirements to technical design, implementation and successful delivery.
  • Participated in peer reviews for designs and implementations in multiple projects. 
  • Improved quality of existing code through debugging, re-factoring and improving unit tests.
  • Conducting code reviews for peers and junior engineers and providing comments and feedback for best practice.
  • Continuously contributed to a culture of software excellence in: design, coding standards, testing and tools.
  • Provided end-to-end application support with fast turn-around time during new product launch.
Consultant - Senior Java Developer Apple - Sunnyvale, CA 09/2015 - 10/2016

My Major Responsibilities:

  • Involved in various phases of the software development life cycle including requirement gathering, data modeling, analysis, design and development.
  • Worked directly with the business owner and prepared functional and technical design specifications and drove projects from the requirements to technical design, implementation and successful delivery for Gather, ApplePedia and Village application.
  • Participated in peer reviews for designs and implementations in multiple projects. 
  • Improved quality of existing code through debugging, re-factoring and improving unit tests.
  • Continuously contributed to a culture of software excellence in: design, coding standards, testing and tools.
  • Used Agile software development methodology for developing the applications, involved in fixing high priority and high severity issues in timely manner.  

Key Project: Gather

Gather is a powerful tool invented for communication and collaboration, it is being used internally inside Apple to facilitate team communication, coordination and collaboration. Therefore it greatly improves the productivity of various functional teams inside Apple.

  • Analyzed the requirement and created design documents. Conducted reviews with both development and business teams.
  • Developed the plugins on controller layer using Struts, implemented Spring service layer with dependency injection and annotations. Also implemented DAO using Spring framework JDBC and domain objects. 
  • Used Freemarker template to integrate with Struts to generate output. 
  • Developed RESTful web services with Spring.
  • Created the dynamic web pages using HTML, Javascript, JQuery, Ajax and CSS.
  • Worked on PostgreSQL Relational Database and used pgAdmin to build, edit, and format database SQL queries. 
  • Created the unit tests using JUnit for the server side components. The application is deployed to Apache Tomcat.
  • Worked on issue analysis and bug fixing using Jira tool for all issue tickets reported and project tracking.
  • Participated in peer to peer code reviews and provided valuable comments and suggestions during the reviews.
Senior Software Engineer eHealth - Mountain View, CA 02/2014 - 01/2015

eHealth is a national marketplace that lists sales quotes for various health insurance and allows consumers to apply for coverage online.

My Major Responsibilities:

  • Contributed to design, architecture, unit testing and code reviews for the main features of WBE system on OEP (open enrollment period) environment and SEP (special enrollment period) environment such as Pediatric Dental plan and Atlas flow. 
  • Worked directly with the product managers, explored product requirement to identify technical difficulties, recommended the UI design and development approaches, and drove projects from the requirement to technical design, implementation and successful delivery.
  • Helped maintain appropriate unit test coverage, software structure and supportability.
  • Collaborated closely with other engineers on code reviews, design document, and process enhancements.

Key Project: Pediatric Dental plan

Pediatric Dental is one of the 10 essential health benefits. If a qualified health plan does not include Pediatric Dental, the consumer can purchase a stand-alone (Pediatric) Dental plan and apply his subsidy to the Pediatric portion of the Dental qualified health plan, after the subsidy has been applied to the Medical QHP. 

  • Designed Pediatric Dental involving user workflow and server side components and database schema change. Pediatric Dental has the multiple pieces. It includes listing available Pediatric Dentals under selected qualified health plan, selecting dental plan, advanced Premium Tax Credit calculation for selected dental plan, dental plan application creation and submit enrollment to Federally Facilitated Marketplace.
  • Developed Pediatric Dental Plan service layer, business layer and data access layer using Java, Spring framework, Hibernate. 
  • Used Freemarker template to integrate with Spring MVC to generate output. 
  • Created the dynamic web pages using HTML, Javascript, JQuery, Ajax and CSS.
  • Worked on Oracle Relational Database and used Oracle SQL Developer to build, edit, and format database SQL queries. 
  • Created the unit tests using JUnit for the server side components. The application is deployed to Apache Tomcat.
  • Worked on bug fixing and feature enhancements on change requests. Used Jira tool for all issue tracking and project tracking.
  • Involved in peer to peer code review and gave valuable review comments for correction.

Selected Accomplishments:

  • Helped to drive a 10 percent more individual and family health insurance OEP (open enrollment period) applications submission than the initial estimate through due to the improved work flow and the new features. 
  • Reduce the call center agent's turnaround time for helping the customers finish the questionnaires and the enrollment.
Senior Software Engineer Northrop Grumman Corporation - San Mateo, CA 03/2013 - 01/2014

a leading global security company providing innovative systems, products and solution.

Served as senior Java developer for Shipping Services and Contract Administration of the Program Registration system at the USPS projects. The Program Registration system is a web based portal that provides the capability for customers to register for services, includes shipping service programs and custom contracts. My major responsibilities included designing and developing One-click enrollment for Shipping Services applications and feature enhancement on Contract Administration application. As the key member in the team, I guided the new team members for setting up their development environment for the projects. I worked directly with the product managers and product owners to explore product requirement and drive the projects from the requirement to technical design, implementation and successful delivery. 

Key Project:

One-click Enrollment project helps Shipping Services application users reduce the steps in program enrollment, save the time and reduce the overhead works such as questionnaire and survey. It includes, Program List, My Profile Survey, Business location change (allows user to switch their master CRID to a different business location, programs for which you are enrolled in or eligible to enroll in will be displayed upon selecting a location), List live current enrolled program, Additional Contact information capture. Certification Questionnaire, Manage shipping location.

  • Designed One-click Enrollment involving user workflow, use cases, UML Class diagram and Sequence diagram. 
  • Developed One-click Enrollment on UI presentation layer, controller, services layer, DAO layer and domain layer using Java, Hibernate, Spring MVC Framework, JSP, HTML and CSS. 
  • Worked on Oracle Relational Database and used Oracle SQL Developer to build, edit, and format database SQL queries, packages, procedures and functions. 
  • Used JUnit for creating server side unit tests and Maven for Project Build.  Deployed the application to Apache Tomcat.
  • Used tortoise SVN to keep track of all work and changes for the source code.
  • Involved in peer to peer code review and gave valuable review comments for correction.
Software Engineer Casenet Inc - Bedford, MA 03/2011 - 02/2013

The TruCare application is a member-centric care management solution that provides case, disease, and utilization management for health plans. It is the core product of the company. As key member of the development team of the product, I quickly became SME (Subject Matter Expert) and Gatekeeper in four major areas of the product, and responsible for making final technical decisions in those areas.  

My Key Achievements:

  • Key role in designing and developing multiple features for key functional subsystems on the domain models, services and UI in three major releases. 
  • Worked directly with the product managers, explore product requirement to figure out technical difficulties, recommend the UI design and development approaches, and drive projects from the requirement to technical design, implementation and successful delivery.
  • Participated in peer reviews for designs and implementations in multiple projects. 
  • Improved quality of existing code through debugging, re-factoring and improving unit tests.
  • Continuously evolved and contributed to a culture of software excellence in: design, coding standards, testing and tools. 
  • Provided help and guidance to junior team members in both the domain knowledge and the technical skills.

Key Projects:


InterQual Clinical Review, Transition Plan and Quality Measure 

Home Community Services

  • Key contributor to the design and the development of the three main features in TruCare system.
  • Helped other engineers who are not familiar with Flex, MXML and ActionScript in the scrum team to learn the framework and languages in a very short time and constantly answer domain knowledge and technical questions during the design and implementation.
  • I was responsible for the entire lifecycle including requirements gathering, domain model design, implementation and unit testing.
  • The languages, technologies and framework were used in the design, client side and server side implementation and the unit testing: Java, Adobe Flex, Adobe AIR, Hibernate, Spring Framework, Maven, UML, JUnit, JBoss and Jasper Reports.
Software Engineer II Nuance Communications Inc - Burlington, MA 02/2006 - 02/2011

eScription's computer aided medical transcription solution are suite of distributed multi-tier applications deployed in large hospitals and healthcare organizations to improve productivity and reduce cost of medical transcription.

My Key Achievements:

  • Key contributor to the design and development of eScription's computer aided medical transcription solution. As key member of the EditScript Administration team I have involved in the development and enhancement of Editscript, EMon and NetScript.
  • My major responsibilities included analysis of customer feedback from the product usability meetings and identify major enhancement to be included in next release cycle, writing software functional specification, design specification, coding, unit testing, and coordination with the QA and release team. 
  • I was also participating in design review, code review and provide guidance to junior level software engineers.  My development work spans UI, the middle tier and the back-end databases. After five years at eScription I have become SME in EMon application and EditScript Server. 

Key Projects and Duties:

Clinician's Patient Picklist and Electronic Signature Enhancements

  • I was responsible for the requirement gathering.
  • I designed the features based on the product requirements, created the functional specification and the design specification and conducted review meetings with various stakeholders across the organization including product management, the technical architect, the QA manager and the installation team manager.
  • I developed both the front-end User Interface and the back-end business logic and workflow, and wrote the unit tests.
  • The technologies were used in the projects: Swing, Servlet, Java/J2EE, RMI, XML, JSP, JDBC JUnit and SQL

Servlet Controller Tool

  • I was responsible for the design and the development of this tool.
  • This is a sophisticate tool used by the support, sysAdmin, QA and development team to define, migrate, start and stop the servlets and deploy the jar files for each servlet for the 200 more customers on the different realm (playpen, development and production environment). I redesigned and implemented the tool so that it can run under both JRun and JBoss.  
  • The tool was written in Java.


  • As a senior team member I acted as the representative of EditScript Administration team working with the QA, installation, support and release teams to analyze and prioritize defects and assign them to the appropriated team members who will fix the issues.  
  • Working with other members in the team to ensure the full resolutions of the defects. 
Master of Science: Computer Science University of Massachusetts - Lowell

GPA: 3.8/4.0

Bachelor of Science: Mathematics Capital Normal University - Beijing
Work Authorization Status

U.S. permanent resident

This resume is created in 7 minutes.
Strong leader equipped with extensive experience in associate relations and human resource management. Employs excellent leadership skills and multi-tasking strengths. Experienced retail manager adept at problem solving, customer service along with hiring and training quality associates. Offering 10+ years of experience and knowledge in developing associates by providing guidance and counsel as well as implementing company policies by completing internal investigations. Strong business partner with multiple areas of organization to efficiently manage workload.
  • Acts with Integrity
  • Customer Focus
  • Self Motivator
  • Strategic Thinker
  • Interview Expert
  • Action Oriented 
  • Detail Oriented
  • Decision Quality
  • Manages Conflict
  • Communicates Effectively
Affordable Restaurant Service Marietta, GA Office Manager 05/2018 to Current
  • Facilitate meetings and conference calls with entire staff to effectively communicate company priorities and expectations.
  • Responsible for all HR related inquiries/concerns including interviewing, new hire on-boarding, training and development, disciplinary/termination meetings and health benefits.
  • Provide administrative training to technicians and office staff.
  • Oversee dispatch to ensure timely execution of work orders.
  • Review work orders for accuracy and addresses any customer related concerns.
The Home Depot Store Support Center Atlanta, GA HR Manager, AACG (Associate Advice & Counsel Group) 05/2016 to 05/2018
  • Provide guidance to managers and associates by handling questions, interpreting SOP and conducting associate relation investigations.  
  • Research, review case files and gather information to make recommendations to field leaders based on investigative findings and Standard Operating Procedures.
  • Fluent on employment law including FMLA, ADA, Wage and Hour Laws and state-specific laws.
  • Partner with resources from other areas including field HR, Legal, Asset Protection, Medical Health Management and Human Resource Service Center to effectively resolve issues.
  • Handle incoming calls, written correspondence and staff action escalated issues pertaining to associate relations matters. 
  • Conduct telephone interviews for all employees involved in reported associate relations matters.
The Home Depot Retail Manager 04/2008 to 05/2016
  • Manage associate base of 180 associates; 80 direct reports.
  • Make recommendations in the selection process by assisting with recruitment, interviews, and make decisions on qualified candidates for hire.
  • Conduct performance evaluations, disciplinary meetings and terminations.
  • Facilitate new hire orientations and on-boarding process.
  • Organize and facilitate mass hiring events of external candidates.
  • Cross train and develop associates for promotions.
Citi Residential Lending Rolling Meadows, IL Account Manager 01/2005 to 04/2008
  • Lead Manager of top brokerage firm in Chicago with 60+  closings/month.
  • Analyzed applicants financial status, credit and property evaluation to determine risk of granting loan.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
World Savings & Loan Oak Brook, IL Quality Assurance Manager 06/2003 to 01/2005
  • Reconciled and reported discrepancies found in records. 
  • Perform research and due diligence to resolve issues in a timely manner.
  • Verified that the legal formalities were completed prior to closing dates.
Education and Training
Associate of Arts 2004 Triton College, River Grove, IL, United States
  • Deans List Recipient Academic Achievement Award
  • Consistently receives  “exceeds” ratings on performance reviews
  • Completed over 3,500 internal associate relation investigations
  • Best Quality Award at 97.48% for internal investigations
  • Recognized Retail Manager for 'Taking Care of Our People' Award
  • Presenter for Women in Leadership
  • Panel Member for HR Open House
  • Leadership Fundamentals Training

This resume is created in 7 minutes.
Professional Summary

Skilled administrative professional with 10+ years experience in customer service, medical office, banking and finance.

  • Customer service-oriented
  • Medical Office Experience
  • Computer Skills
  • Accurate and detailed
  • Filing and data archiving
  • Banking/Finance Skills
  • Administrative Skills
  • Multi-line phone proficiency
  • Articulate and well-spoken
  • Team building
  • HIPAA compliance
  • Excellent communication skills
  • Works well under pressure
Work History
Purchasing Secretary, 03/2014 to Current
Faxton-St. Luke's Healthcare1656 Champlin Avenue New Hartford, NY 13413

Place orders for medical surgical supplies and other products either by phone, fax or electronically. Answer phones and follow up on orders and other issues as required. Filing and other related clerical duties. Other position held: Emergency Department Patient Registrar.

Freight Associate/Merchandiser, 08/2012 to 11/2012
Kohl's Department Store8625 Clinton Street New Hartford, NY 13413

Unloaded freight and merchandised into various departments. Replenished merchandise.

Quality Assurance Specialist, 09/1998 to 05/2008
First Source Federal Credit Union4451 Commercial Drive New Hartford, NY 13413

Responsible for the review of all loan documents to ensure they adhered to credit union policy and procedures as well as regulatory requirements. Responsible for all collateral filings on behalf of the credit union as well as the release of collateral once the member's loan was satisfied. Responsible for maintaining departmental procedures to ensure they adhered to credit union policies and regulatory requirements. Other positions held included: Member Service Representative, Collector and Call Center Financial Service Representative (Loan Officer, Underwriter and Loan Processor.)

Call Center Customer Service Representative, 12/1995 to 09/1998
Fleet Services Corporation (Bank of America)

Responsible for handling a large volume of incoming phone calls from customers and branches, assisting them with account inquiries, account maintenance and questions about products and services.

High School Diploma: 1990
Sauquoit Valley Central Schools -