Service Desk Technician resume examples

Successfully lead and accomplished client computer customization project on the Windows 7 deployment team. Lead of the firm's high productivity tax application- updating, upgrading, supporting to ensure minimal downtime. Successfully mentored entry level technicians into tier 1 and 2 positions, improving the service desk's overall efficiencies. Managed the call/ticket queue scheduling ensuring 24/7/365 technical support for the firm.

Worked on a team supporting 380 users in five bay area locations, with an expansive knowledge of computer hardware, desktop applications, peripheral equipment and basic networking principles and functions. Ability to pinpoint users issues effectively with oral and written communication skills. Strong organizational skills and ability to prioritize work and deadlines.

• Established and operated a gardening and landscaping business with over 100 clients.
• Hired, trained, and managed projects directing 3 work crews.
• Performed bookkeeping.

• Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
  
• Maintained correct physical head count at all times.
  
• Enforced resident behavior management system and wrote incident reports for infractions.
  
• Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  
• Routinely reviewed housing assignments and reassigned inmates when needed.
  
• Received property from incoming inmates, provided receipts and inspected items for contraband.
  
• Signed in all visitors and completed appropriate visitation log forms.
  
• Counseled juveniles on day-to-day reality oriented problems.
  
• Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
  
• Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  

• Assisted in restraining violent and unruly inmates.
• Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Conducted internal security checks and distributed meals.
• Continually monitored dormitories for inappropriate activity.

• Provided base level IT support to company personnel.
• Resolved customer complaints and concerns with strong verbal and negotiation skills.
• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Maintained composure and patience in face of difficult customer situations.
• Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
• Referred difficult issues to upper management while maintaining positive rapport with customer.
• Informed customers about issue resolution progress.
  
•  Provided thorough support and problem resolution for customers.
• Assisted customers with technical issues via email, live chat and telephone.
• Researched, resolved and followed up on customer issues.​

• Conducted investigations regarding suspected incidents as well as patient,visitor, employee falls.
• Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
• Reported all incidents, accidents and medical emergencies to law enforcement.
• Responded quickly to medical emergencies, bomb threats and fire alarms.Answered alarms and investigated disturbances.
• Detected suspicious activities and watched for criminal acts and rule infractions.
• Inspected parking lot to verify that vehicles were properly parked and displayed parking permits. 
• Monitored and authorized entrance and departure of employees and visitors.
• Circulated among visitors, patrons and employees to preserve order and protect property.
• Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
• Monitored and reported suspicious activities to local authorities.
• Warned offenders about rule infractions and violations and verbally evicted violators from premises.
• Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
• Denied entrance to the building to unauthorized persons.
• Secured all doors in the office and main building after hours.
• Made access badges using S2 software.

• Lead the church through a revitalization process growing in attendance from 8 members to 45.
• Counsel individuals and groups concerning their spiritual, emotional, and personal needs.
• Pray and promote spirituality.
• Prepare and deliver sermons and other talks.
• Train leaders of church, community, and youth groups.
• Visit people in homes, hospitals, and prisons to provide them with comfort and support.
• Organize and engage in interfaith, community, civic, educational and recreational activities.
• Participate in fundraising activities to support congregation activities and facilities.
• Refer people to community support services, psychologists, and doctors as necessary.

• Performed all pastoral and administrative responsibilities of the senior pastor when absent.
• Assisted in developing, organizing and giving leadership to the ministries within the church.
• Monitored/Accessed the church ministries and alerted the senior pastor of any areas of concern.
• Recruited and trained volunteers.
• Developed a discipleship/leadership class for the maturing of spiritual life and kingdom advancement.
• Hospital visitation Developed a first time visitor's follow-up strategy.
• Planned, organized, and delegated numerous outreach/evangelism events.
• Demonstrated: Servant leadership, strong, mature godly character, faithfulness to God and church, integrity above reproach, professionalism, creativity, proven interpersonal and conflict management skills, and creative and highly organized.

• Director/Pastor of Celebrate Recovery a 12 step Christ-centered recovery program-4 yrs.
• Successfully planned, organized, and delegated leadership roles involved in success of Celebrate Recovery.
• Created a manual for leaders and co-leaders of Celebrate Recovery.
• Planned and organized numerous outreach/evangelism events.

• Worked independently and as part of a team to achieve multiple class assignments/projects.
• Researched, prepared, and presented numerous presentations to teacher, classmates, and churches.
• Trained church members to lead.

• Material Service Coordinator for AT&T (Bell South).
• Used prescribed data input procedures, motorized tractor-trailer handling equipment, test equipment, key punch equipment and other mechanized procedures necessary to maintain appropriate inventory levels in and around the storeroom and other force reporting locations.
• Ordered material, unloaded stock received from trucks, maintained inventory records, and verified billing and inventory reports.

• Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
• Effective decision-maker in high-pressure environments.
• Managed receipt, storage and issue of ammunition processes.
• Patrolled areas and allowed restricted area access for authorized personnel.
• Led military police teams in support of battlefield operations.
• Prepared operation plans and orders to support security of resources and installations.
• Coordinated training schedules and filed crucial administrative paperwork.
• Performed duties as a patrol officer for the community safeguarding buildings, billets, equipment, and vehicle storage areas.

• Acting as customer interface and resolved end user troubles with professionalism and precision.
• Troubleshot network connectivity issues for U-Verse customers including support for devices such as AT&T modems, wireless access-points, third party network devices- features like port forwarding for home security systems and online gaming etc.
• Assisted customers on various desktop applications like anti-virus setup, web browser support, password recovery, etc.
• Logged detailed notes about cases and resolutions on a handy ticketing system.