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  • Hands-on technical manager with 10+ years of experience in large scale distributed storage systems.
  • 8+ years of development experience building file storage in scale-up/scale-out architectures for enterprise customers.
  • 3+ years of management experience leading the file protocols team and driving complex projects to completion.
  • Expertise: File Protocols(SMB/NFS), Clustering, Distributed Systems, NAS, Hyper-V, Active Directory, Authentication/Authorization, Kerberos
  • Knowledgeable Areas: SAN, Virtualization, Cloud, Object Storage, Database
  • Programming Languages: C/C++, Win32 API 
  • Operating Systems: Solaris, FreeBSD, Linux, Windows
  • Tools: Message Analyzer, Wireshark, GDB/MDB, Dtrace
  • Project Management Tools: JIRA, Confluence
Software Development Manager 01/2015 to Current Oracle Santa Clara, CA


  • Responsible for managing all aspects of the NAS File Sharing Protocols team (NFS/SMB) primarily SMB, multi-protocol support, Active Directory, and Authentication Services like Kerberos. Also responsible for building UX interfaces(BUI/CLI) and RESTful APIs for these technologies.
  • Hands-on technical leadership. Provided project leadership to the team including implementation, design/code/test-plan reviews.
  • Delivered Key projects - SMB3/SMB3.1 (Transparent Failover, MultiChannel, Encryption), Live Data Migration support for SMB, Protocol support to enable ZFS Read/Write throttling, SMBv2 Client built from scratch for Active Directory support and Shadow Migration
  • Successfully transitioned the team from a purely development focused team to an end-to-end development team(development/testing)
  • Drive the product strategy by working closely with the product management to come up with the technology road-map for file protocols.
  • Managed a team of local and remote employees. Grew the team from 3 to 6 engineers in Santa Clara. Handled performance reviews/career development, promoted junior engineers to senior engineers and supported senior engineers to stretch beyond technology areas.
  • Experienced in utilizing both Agile and Waterfall development.
  • Presented periodic project status updates to the executive management at monthly technical review meetings.
Principal Software Engineer 11/2012 to 01/2015 Oracle Santa Clara, CA


Primarily worked on implementing the latest Windows File Sharing protocol versions on the Solaris/ZFSSA storage stack. Development was predominantly in the kernel space with some development in user space for configuration management. Led the development team in the Santa Clara.

  • Project lead for delivering SMB3 protocol support to Solaris and the ZFS Storage appliance. 
  • Added protocol support for deploying Virtual Machines using Hyper-V over SMB on Windows Server 2012/2016.
  • Designed a solution to store file lock state persistently and recover them in a lazy manner after Takeover/Failback with zero impact to the downtime of system.
  • Solution has also been incorporated to support Live Data Migration of File Shares across clusters.
  • Designed, developed and implemented SMB2.1 client caching mechanism which significantly improves the performance of Windows Clients in high latency networks.
  • Rewrote the client caching framework from scratch to accommodate newer and upcoming versions of the client side caching support, replaced expensive data structures to improve lookup performance.
  • Addressed inter-operability issues with Windows and Mac OSX by working closely with the respective engineers at Microsoft and Apple.
  • Worked together with NFS/ZFS teams to design a solution for cross protocol lock recovery during Takeover/Failback.
  • Worked closely with product management to come up with PRD (Product Requirements Document) for SMB.
  • Addressed several BUGs in the product discovered by Fuzz testing.
  • Wrote test applications using Win32 APIs to do comprehensive unit testing.
  • Triage and root caused several customer escalations, and complex data corruption problems.
  • Worked closely with test teams to develop test cases that mimic customer workloads.
Senior Software Engineer 08/2008 to 11/2012 NetApp Sunnyvale, CA


Responsible for CIFS/SMB protocol development in Clustered Data ONTAP. Worked primarily on implementing a Backup & Restore solution for Hyper-V VMs over SMB and SMB2 protocol support.

  • Implemented the solution for Backup & Restore of Virtual Machines in Hyper-V running over SMB3 using RemoteVSS for Windows Server 2012.
  • Worked together with the Windows Snap Manager for Hyper-V team and File System team to develop one of the first VSS requestors that can backup and restore VMs running on SMB3 Shares.
  • Worked on a team that implemented SMB2 protocol on Clustered Data ONTAP.
  • Developed test applications using Win32 APIs for unit testing.
  • Designed a centralized security management tool to administer security (NTFS ACLs etc.) for files/directories that can be used by administrators.
  • Worked of implementing a multi-threaded ONC-RPC server framework in user space to talk to external servers (DC, LDAP, NIS etc.).
  • Designed and implemented an MSRPC library framework in user space that supports encryption and signing.
  • Designed a statistic and diagnostic framework for troubleshooting several aspects of CIFS/SMB including Authorization, authentication, name mapping, discovered servers etc.
Research Assistant 02/2007 to 06/2008 Accelerated Computing Lab, University at Buffalo
  • Accelerating applications using Multi-core processors (IBM Cell BE) and NVIDIA CUDA GPU's and comparing their performance.
Master of Science: Computer Science 2008 State University of New York at Buffalo Buffalo, NY, USA
Bachelor of Science: Electrical & Electronics 2006 Birla Institute of Technology & Science Pilani, India

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Job-winning Software Development Manager resume

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Software Development Manager with 15+ years in architecture, design, development, testing and implementation of various enterprise class internet-based and mobile applications leveraging on premise and cloud technologies.
  • C#, HTML5, CSS3, JavaScript, Java, T-SQL, PLSQL, XML, SWIFT(beginner)
  • Frameworks: 1.1 to 4.0, MVC, jQuery, WCF 3.5 and 4.0, Web API
  • Microsoft SQL Server 2012/2008/2005/2000, ORACLE
  • Platforms: Windows/2000/XP/Vista/7/8, Windows Server 2003/2008r2 Administration, Mac OSX, Azure, AWS
  • Web Development: Adobe Flash, Adobe Fireworks, Adobe Photoshop
  • Servers: IIS 5/6/7, SQL Server 2000/2005/2008/2012
  • IDE: Visual, Oracle NetBeans, Eclipse, XCODE, Xamarin Studio
  • Source Control: SVN, Git, Visual SVN Server, Source Safe, Team Foundation Server
  • Lead the green field development of the My BHN app for the 6th largest cable company in U.S (Bright House Networks) with 4.5+ star rating, the highest for similar app in the industry. 
  • Co-Founder of globally recognized non-profit brand with millions of users and a 5 star app with over 1.2 million downloads and featured in the top 100 revenue generating apps in the reference category
  • Veteran United States Marine Corps (Sergeant)
Bright House Networks Maitland, FL Software Development Manager 02/2011 to Current
  • Supervised the work of 9 direct reports comprising of Principal, Senior, Staff, and Associate level developers.
  • Accountable manager on several project with responsibility for assigning work to other departmental resources such as PMs, BAs, and QA. 
  • Involved in the selection of external vendors for projects and team augmentation which involved doing RFP and reviewing and selecting the winning bidders. 
  • Lead the green field development of the My BHN app, which was the first from scratch app developed by an internal Bright House team. 
  • Lead the Architecture of the mobile application and its back end systems which was developed on the Amazon AWS platform communication securely to internal Bright House Systems. 
  • This app was also the first internally developed application that accepted credit card payments from customers and allows them to perform self service functions like automated troubleshooting, rescheduling appointments, resetting modem passwords (using SNMP protocols) and other functions to help reduce support call volumes.
  • PCI/PADSS compliant application with servers running on Amazon Web Services (AWS) infrastructure to isolate the environment and establish strict access controls using IAM.
  • Worked closely with security teams to perform penetration testing and certification for PCI compliance.
  • Lead the selection of mobile technologies (Xamarin) as well as Architecture for this critical Bill Pay application including vendor and tool selections. 
  • Lead the Web application development team during the Billing system migration
  • Heavily involved in the architecture consulting for several projects touching the web space
  • Lead the My Services application develop team that support a business critical customer facing systems required to maintain near 99.9999% up-time for customer signing in to multiple services such as self-service or media consumption applications like BHTV and TV Everywhere apps and other Bright House websites
  • Lead the team performing level 3 troubleshooting and maintenance on existing applications Ongoing Enhancement to existing applications to maintain stability and upgrade technologies to ensure high levels of performance and up-time.
  • Managed several online web based portals for commercial and residential customers including Managed Services portal for SMB and Enterprise users to monitor network performance and security breaches
  • Online Ordering portal for Digital Adapter for the Orlando market
  • Currently developing the online bill pay portal to bring the capability in house from a 3rd party vendor with a modern responsive design using Angular JS, Bootstrap, Sprint Security, Single Sign On, and PCI Certification delivered securely and scaleably on the AWS platform.
  • Lead the development of the online phone management application for customer to listen to voicemails, manages phone features and access call history records. 
Bright House Networks Maitland , FL Senior Web Developer 02/2009 to 01/2011
  • Worked with Accenture to implement initial Single Sign-On solution based on the Novel Gateway.
  • Later worked with internal Bright House teams to implement a new open source SSO gateway called Shibboleth.
  • Developed the Bright House SSO customer registration, profile management, and login applications as well as billing system reconcile.
  • Designed and Developed the Web Self Service portal to allow customers to perform self service functions that reduce call volumes.
  • Developed WCF services orchestration layer to allow easy communication with company's SOA architecture.
  • Lead the Development of the Call History Records retrieval application for Bright House Home and Business Phone.
  • Worked on Voice portal and Voicemail to Email and Text implementation in conjunction with 3rd party vendors.
  • Lead developer on the customer facing portion of all TV Everywhere initiatives including HBOGO, MAXGO, Watch ESPN and others.
  • Lead in the development of mobile web version of Login and Registration used by Mobile Remote DVR Programming.
  • Consulted on the some of the mobile initiatives with internal teams including the mobile sites.
Crosspointe Schools Online Orlando, FL Senior .NET Developer (Contractor) 04/2007 to 06/2007
  • Customized Microsoft Office SharePoint Server 2007 (MOSS) and stand alone WSS v3.
  • Developed SharePoint ASP.NET WebParts for various proof of concepts for working with Dynamics AX Portal.
  • Developed on Dynamics AX Enterprise Portal 4.0 pages using the .NET Business Connector and X++.
  • Developed Silverlight (xaml) based tests for proof of concept integration with SharePoint Portal.
FDN Communications Maitland, FL Senior Programmer III (Contractor) 02/2007 to 03/2007
  • Developed ASP.NET 2.0 and AJAX based Grid component for use on Cold Fusion pages for internal Agents.
  • Developed Telephone Number Management System Database using SQL Server 2005 Partition Tables.
  • Implemented Microsoft Visual Studio Team Foundation Server and ASP.NET 2.0 Development Environment.
  • Developed various customer facing ASP.NET informational sites using cross browser compliant CSS layouts.
  • Designed FDN Enterprise Framework built on top of the Microsoft Enterprise Library which was designed for developing reusable shareable code across multiple .NET based Projects.
Noble Education Foundation Inc Orlando , FL Co-Founder, Architect 01/2006 to Current
  • Architected and Lead the Development of a leading reference website used by millions of visitors.
  • Managed the development of an iPhone app with around 1.2 million downloads.
  • Managed outsourced developers in creating apps ranging from Desktop, Widgets, Web and Mobile apps.
  • Lead the development in launching multiple startup project with multiple designers, developers.
  • Created a CRM solution to manage online class management for instructor led online classes.
  • Architected custom CDN solutions, saving thousands on 10+TB bandwidth usage and server costs.
  • Architected highly optimized application to run on minimal infrastructure yet serving over 40k visitors/day.
Tranzak Corporation Orlando, FL Co-Founder, Architect, Developer 01/2004 to Current
  • Developed (Learning Management System) for American Safety Institute Inc.
  • using ASP.NET and SQL Server.
  • Analyzed company's existing systems and operational needs and architected a new system to fit those needs.
  • Implemented a highly sophisticated affiliate program with a fully customized themed website approach.
  • Implement Web Services to interact with Florida Department of Highway Safety and Motor Vehicles' Systems.
  • Developed timed courses with security questions and examination and an Email PDF Certificate system.
  • Implemented Secure Credit Card Processing using multiple merchants providers configurable by affiliate.
  • Administrator website with role based security for managing daily customer service and accounting tasks.
  • Also configured web server and SQL Server with daily backups and IIS running over 350 domains.
  • Developed Email marketing solution to allow affiliates to send customized emails to their customers.
  • Implemented a 3rd party solution to do Key Stroke Biometric security to determine authenticity of the user.
Darden Restaurants Orlando, FL Senior Programmer Analyst 08/2002 to 02/2007
  • Developed internal ASP.NET web applications using C# and SQL Server / Oracle for 72,000 Restaurant employees.
  • Developed .NET 2.0 applications using AJAX, Master Pages, Themes, and n-tier architecture.
  • Developed Flash Training Framework for deploying custom courses to Restaurants over very low bandwidth.
  • Implemented SCORM Compliant Learning Management System (LMS) and integrated it with PeopleSoft HR System.
  • Developed User Interfaces for using cascading style sheets (CSS) with table less layouts and menus.
  • Known for having keen eye for designing functional and appealing User Interfaces and User Experiences Developed various custom Flash Training Materials, Surveys, Quizzes, Contests, and Small Applications.
  • Support Labor management system for 1400+ restaurants developed in ASP, VB COM and SQL.
  • Developed "Today's Fresh Fish" menu system used for Red Lobsters to print daily custom menus on site.
Hewlett-Packard Company / Compaq Computer Corporation Software Engineer 07/2000 to 08/2002
  • Designed and developed a localized e-commerce solution for Europe, Middle East, and African countries using ASP, SQL Server 2000, and other third party COM components like ASP Encrypt.
  • Developed Content Management System using ASP, ASP.NET, .Net Framework, SQL Server.
  • Execution management of the technical portion for national accounts with revenues in excess of 8 million.
  • Developed Visual Basic based Applications to enable Configurable Ordering in two Southeast Asian factories.
  • Developed install packages using Install Shield Professional for deployment from CD and Web.
  • Customized Windows and web applications for various partners to deploy on their customers PCs.
  • Developed VPN clients for Compaq and partners using Microsoft Connection Manager.
Real Estate Channel Orlando, FL Web Developer 07/2000 to 07/2000
  • Directly involved in the designing, testing, and implementation of the web front.
  • Refined contracts and processes involved with the business, and the back-end web.
  • Uploaded and maintained all content on the site, while assuring the utmost quality and accuracy.
  • Maintained Local Area Network on a Windows 2000 server and Win98 portable docking workstations.
  • Trained employees with the iPIX web 360 surround video systems and software.
  • Developed low bandwidth Flash content for the site.
United States Marine Corps Camp Lejeune, NC Sergeant E-5 07/1996 to 07/2000
  • Managed the quality control work section for the Battalion's motor transport assets.
  • Supervised, trained, counseled, inspected, and evaluated junior Marines.
  • Supervised various administrative functions to include schedules, sensitive materials control, organizational documentation and files, statistical reports, log books and correspondence.
  • Officially recognized for outstanding performance, conduct, and achievements.
  • Promoted to positions of increased responsibility several times and attained an honorable discharge from the Marine Corps with the rank of Sergeant.
  • Troubleshot electrical and mechanical systems on military vehicles utilizing technical manuals and diagnostics equipment.
  • Performed Quality Control checks on finished products and assignments form crew.
  • Provided on the job training and instructions to diverse groups on various subjects in a formal educational environment.

Microsoft Certified Application Developer (MCAD) in 3.5 and WCF 3.5

  • Transcript ID & Access Code (886445/arifkhan)
AWS Certified Solutions Architect - Associate
  • (In Progress) ​
MBA 2009 University of Phoenix, Maitland, FL, USA
BBA: Computer Information Systems 2002 Campbell University, Camp Lejeune, NC, USA

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Experienced Software Development Manager resume

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Professional Summary

An experienced technology professional with over 17 years of experience. Deep experience in integration, application development  and data-related initiatives and is a specialist in data architecture, data  warehousing and data governance.  Strong competencies in Program management, data architecture and data migration and has managed multiple regulatory-driven projects, including Basel II, III and LRM related work. 


Strong project/program delivery experience

Strong Data Architecture, Data Warehousing and Business Intelligence skills

Experienced in developing data governance/management strategy

Exposure to database technologies such as DB2, Oracle, Salesforce, Teradata

Results oriented and client – focused

Credit Cards Functional experience

Work History
Sr. Data/Solutions Architect RBC Capital Markets - Toronto, ON 01/2011 - 10/2012

Created and modified solution architectures for the reference data repositories and the Trades and Positions warehouse. This involved, creating current/future state conceptual architectures, deployment and security diagrams and reviewing the data models.     

Manage vendor POCs requested by the various groups within Shared Services

Champion the data quality effort for all the repositories. This was done by collaborating with operations business and IT to create quantitative metrics that could be measured over time.

Sr. Data/Solutions Architect RBC Capital Markets - Toronto, ON 02/2012 - Current
  • Worked for an IT Shared Services Group that supports Operations, Risk and Finance.
  • Responsibilities
Application Software Development Manager Bank of Montreal - Scarborough, ON 01/2011 - 01/2012

Accountable for managing the technology group for the Basel Data Marts for P&C Risk Canada and US.

Completed the analysis, design, development, implementation, and support of applications to ensure and/or maintain alignment P&C Risk strategies.

Accountable for the on-time, on-budget completion of project deliverables, adhering to standards, such as Capability Maturity Model Integration (CMMI)

Accountable for group financials and budgeting. Total budget was in excess of $2M

Provided solutions to complex technical issues to ensure the optimal solution is recommended to the Technology Head, Technology Relationship Manager (TRM), and business partners

Built strong relationships with the business client team.

Manage the department and project recruitment, retention and staff performance

Provided managerial leadership to employees, which includes assigning tasks or work, holding regular two-way meetings, setting context, building staff development plans, providing feedback on performance evaluations, mentoring, and coaching.

Application Software Development Manager Bank of Montreal - Toronto, ON 01/2011 - 02/2012
  • My accountabilities as an ASDM Platform Manager of the Basel Data marts is as follows: Reports to the Technology Head of the department Accountable for managing the development group - Basel Data Marts for P&C Risk Canada and US.
  • The Marts contain both Retail and Commercial portfolios.
  • Complete the analysis, design, development, implementation, and support of applications to ensure and/or maintain alignment P&C Risk strategies.
  • Accountable for the on-time, on-budget completion of project deliverables, adhering to standards, such as Capability Maturity Model Integration (CMMI) Accountable for group financials and budgeting.
  • Total budget was in excess of $2M Provides solutions to complex technical issues to ensure the optimal solution is recommended to the Technology Head, Technology Relationship Manager (TRM), and business partners Built strong relationships with the business client team.
  • Build strong working relationship with peers within business lines and partner Manage the department and project recruitment, retention and staff performance Provides managerial leadership to employees, which includes assigning tasks or work, holding regular two-way meetings, setting context, building staff development plans, providing feedback on performance evaluations, mentoring, and coaching, in order to create and maintain a high performing team.
  • The Development Manager is accountable for the individual performance and development of the staff on his/her team.
  • Team size: 23 FTE/Contractors; 14 GR Key Projects: Basel II, M&I Merger, LRM.
Bank of Montreal - Toronto, ON 05/2010 - 01/2011
  • System Data/Business Analyst Project: CCSR (Credit Card Renewal Project) This project involved replacing the Bank's current in house built credit card application with a purchased product called TSYS (Total Systems).
  • This was a large scale project that affected all areas of the bank.
  • My role involved managing the Core Analyst team who were responsible for creating extracts from the data warehouse to send to downstream data marts.
  • The team was responsible for loading the data warehouse.
  • Acted as a liaison between the downstream impacted teams and the program.
  • Completed many project estimates (Level 0, Level 1) for the program.
  • Participated in the program high level requirements sessions.
  • Resolved many design issues.
  • Defined my team's scope and work plan Learned the TSYS file structures.
Lead System Data/Business Analyst Bank of Montreal - Ontario 01/2010 - 05/2010
Intact* Business Analyst Toronto, Ontario 05/2009 - 05/2010
Business Systems Analyst Intact Insurance - Toronto, ON 05/2009 - 05/2010
  • Working in the Enterprise Information System team, which manages the production support of the data warehouse.
  • Activities included: Resolving production data rejects through data analysis and profiling.
  • Liaison with different source system feed teams to resolve any potential upstream issues.
  • Gather and document requirements on incoming change requests.
  • Manage change requests that require business approval, this includes organizing and gaining gather team work efforts.
  • Create/maintain data mapping sheets which provide transformation rules on mapping source to target (DW) values.
  • Create Business object reports for reconciliation of source and data warehouse data.
  • Environment is Oracle 10g, Business Objects XI.
Lead Business Systems Analyst Bank of Montreal - Toronto, Ontario 10/2006 - 04/2009
Business Systems Analyst Bank of Montreal - Toronto, ON 10/2006 - 04/2009
  • Assigned to the Basel Section H Reporting Team.
  • Working along side the Enterprise Risk Management group.
  • Activities includes: Data analysis was completed to re-platform our current warehouse to the IBM's Business Data Warehouse industry data model.
  • Remapped existing data warehouse elements to the newly purchased Industry model.
  • Reviewed and monitored overall project sizings, scope, and resourcing in collaboration with the Project Manager (PM).
  • Managed negotiations with Lines of Business to create data extract agreements to get the required data feeds to source data warehouse.
  • Partnered with the project Business Analyst (BA) and collaborated with other organizations (e.g., Infrastructure, Audit, and Information Security) to define and document the system non-functional requirements (e.g., Service Level Agreement [SLA] monitoring, audit controls, reporting, and security).
  • Collaborated with the P&C Risk for Retail and Commercial and Capital Markets to work out sources extract agreements.
  • Completed data quality testing and data profiling.
  • Created data mapping documentation with detailed business logic to transform data into its target state for ETL developers.
  • Analyzes business/technical problems for business partners, identify solution options for the given problem.
  • This includes collaborating with project/work teams to resolve technical road-blocks, performing solution proof-of-concept (POC), and examining third party product offerings.
  • Provides technical coaching to team members on design patterns, development processes, and other IT processes in order to improve their technical skills.
  • Managed a team 3 for a year of this contract.
  • Acted as Data Modeler for the Credit Adjustment Reconciliation project where I created the logical/physical data model.
Royal Bank of Canada - Toronto, Ontario 04/2006 - 10/2006
Royal Bank - Toronto, ON 04/2006 - 10/2006
  • Enterprise Data Modeler Assigned to a number of projects to do logical data modeling activities on the Teradata Enterprise Warehouse.
  • Activities included: Completed Logical Data Modeling according to RBC's Enterprise standards.
  • Enhanced the Enterprise Data Model based on new project requirements.
  • Most of time was spent building out the RBC Insurance data model built using the ACORD standards.
  • Performed data analysis and profiling.
  • Analyzed and resolved data issues with project team members.
  • Maintained logical to business requirements mappings.
  • Conducted a certification or review process of each logical model before handing off to the DBA.
Data Architecture Manager CIBC - Toronto, Ontario 11/2004 - 03/2006
CIBC - Toronto, ON 11/2004 - 03/2006
  • Data Architecture Manager Project: Basel II Created a data store fed by various source systems that fed downstream Basel Risk data warehouses.
  • Managed the Data Architecture team for 3 projects.
  • Worked with Retail/Wholesale Banking and Capital Markets Designed the architecture plan to populate an ODS data store that fed Basel Credit Risk Data Marts.
  • This included handling of reference tables, historical requirements and data conversion plan Managed the communication with data sources from the lending systems and trading source system data.
  • Created logical and physical data models for the 3 areas (Retail/Wholesale, Capital Markets/OSFI BCAR reporting ).
  • Implemented a data model change request process.
  • Responsible for maintaining and updating metadata for ETL developers, using Informatica's Metadata Exchange.
  • Managed sign - offs for all data deliverables.
Data Architect/Project Manager TD/Canada Trust Bank - Toronto, Ontario 10/2003 - 11/2004
Project Manager/ Data Architect TD/Canada Trust Bank 10/2003 - 11/2004
  • Manager of the host development team from requirements through to implementation using a structured methodology.
  • This project involved loading Basel data from operational source systems into a Peoplesoft (PS) EPM data warehouse.
  • Gathered data requirements gathering and for the data warehouse through discussions with the finance business users.
  • Designed a customized data model for Basel II data requirements to be housed in the Peoplesoft EPM database.
  • Liaison with different groups (Business and Technical) to coordinate this implementation.
  • Managed and controlled scope for technical impacts to the project and managed risk identification and mitigation plans Managed program change request activity Managed the project financials, bill creation and pricing scenarios for the client Maintained strict adherence to a system life cycle methodology.
Vanguard Enterprise Data Architect - Malvern, PA 03/2001 - 07/2002
Enterprise Data Architect The Vanguard Group 03/2001 - 07/2002
  • Participated in the creation of an enterprise data model.
  • Coordinated with both technology and business to build out the subject areas of the enterprise model.
  • Performed source systems analysis in order to map to enterprise data model.
  • Created data mappings for all new technology projects that needed access to the enterprise database.
  • Created a Marketing Campaigns data model for a reporting data mart.
  • Participated as a data warehouse subject matter expert Facilitated requirement and design sessions for the creation of a new data warehouse and campaign management data mart.
  • Assisted the data warehouse team in the creation of the ETL logic for the legacy extractions.
  • Databases in this environment were DB2 Customer Insight Data Warehouse Implementation at E*Trade.
E*Trade Data Modeller/Team Manager San Francisco, CA 02/2000 - 02/2001
  • Manager of the ODS Database Team {developers, testers and other modelers} Created data models for a Teradata Data Warehouse that managed trade security profiles, marketing campaigns, treatments, householding.
  • Managed the ETL design from Design to Implementation following a structured methodology.
  • Built numerous ETL graphs in Ab Initio.
  • Managed testing phases and coordinated sign-off activities Coordinated all changes to the data warehouse's data model between the various teams.
  • Implemented and maintained database change procedures.
Data Modeller/Design Manager Ministry of Community and Social Services - Toronto, Ontario 10/1999 - 02/2000
Data Architect/Design Manager Social Assistance Reform Implementation for the Ministry of Community and Social Services 10/1999 - 02/2000
  • Produced the Welfare Case Management logical data model for a DB2 database.
  • Managed review and sign-off sessions.
  • Assisted in the creation of the overall corporate logical and physical data model.
  • Managed a team of 14 people which was composed of both AC and subcontractors.
  • Created and managed project plan for the team.
  • Received sign-off from stakeholders for detailed designs and resolved deferred issues Coordinated with team members to retrieve data requirements for their processes.
Manager Toronto, Ontario 08/1997 - 11/2004
Manager Accenture Roles: Accenture Financial Services - Toronto, ON 08/1997 - 11/2004
Newstar Technologies - Markham, Ontario 01/1994 - 01/1997
Systems Designer Newstar Technologies - Markham, ON 01/1994 - 01/1997
  • Worked in a consulting capacity to Famous Players (FP), theatre management company.
  • Assisted in re-designing some of the major business processes for client.
Ministry of Consumer - Toronto, Ontario 01/1992 - 01/1994
  • Systems analyst for the Ontario (MCCR) government.
  • This involved data modeling and designing systems.
  • COBOL Programming for Metropolitan Life.
  • LOMA certificate level 2 obtained.
Masters: Education University of Toronto - Toronto, ON 11/1999
Specializing in Computer Application/Training:
Bachelor of Commerce: Management Information Systems Concordia University - Toronto, ON 1991
Management Information Systems