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Global Information Technology Head

Experienced in leading information technology projects, expertise in all phases of project management life-cycle and strong team management background

Professional Profile

Senior information technology manager with deep expertise leading technology projects. Dedicated to delivering innovative, valuable solutions to drive customer service. Skilled in all phases of project management life-cycle, including initiation, planning, execution, and closure. Highly analytical with proven abilities in technical troubleshooting and problem solving to quickly remedy issues and maintain productivity.

Areas of Expertise
  • Project Leadership
  • Strategic Planning and Direction
  • Change Management and Process Control
  • Software Delivery
  • IT Governance
  • Team Building/Recruitment
  • Cloud Technology
  • Budget Administration
  • Cost Control/Reduction
  • Six Sigma Methodologies
  • Business Plan Development
  • Decision Making
  • Relationship Building
  • Amazon Web Services
Professional Experience
Fujitsu Heredia, Heredia Global Head of Cross-GDC Networks 05/2018 to Current
Accountable for implementing and ensuring standardized networks across all Global Delivery Centers including Costa Rica, Portugal, Poland, Malaysia, Philippines, China, Russia, and India for WAN, SD-WAN, Internet, MPLS and other network circuits.
  • Leading global migration for Next Generation Contact Center Platform across 5 countries.
  • Implemented proof of concepts for AWS Connect including voice recognition, machine learning, sentiment analysis, bots, etc.
  • Research, recommend and implement a standardize collaboration platform to be used across the different GDCs.
  • Understand (and ensure clear standardized documentation of) current network arrangements (including costs, constraints, and service continuity) for all GDCs and each of their key networks (i.e. FJWAN, GWAN, SDWAN, Internet as well as key local network circuits).
  • Develop and implement a coherent and standardized network strategy and associated policies for the GDC organization (including network service continuity & enhanced resilience for all GDCs).
  • Work closely with regional and global network support teams to provide a joined-up approach to network management and problem resolution.
  • Coordinate the resolution of key GDC network issues, including an initial focus on:
    - Japan OneTeam network solution, including remote access from GDCs for Japan customers.
    - Resolution of apparent networks slowness when using ZinZai Connect in GDC locations.
  • Respond to ad-hoc requests from (internal) customers regarding network issues as well as sharing of best practices across GDCs and ongoing maintenance of network diagrams etc. 
  • Maintenance of network diagrams and network cost profiles for each GDC as well as development and maintenance of cross-GDC network policies.
  • Standardization of network arrangement for GDCs in line with defined cross-GDC network strategy.
  • Ensure satisfaction with cross-GDC Networks (feedback from GDC Heads and other senior executives across GDC organization).
  • Budget and timescale management for all cross-GDC Network projects.
Key Contributions
  • Succesfully migrated On-Premises Avaya Call Center Infrastructure to Amazon Connect (Cloud Contact Center).
  • IT annual budget reduction of $300,000 (25%) with call center migration to as a service model.
  • Implementation of Real-Time Sentiment Analysis including call transcript and simultaneous translation. This helps to understand the real voice of the customer.
  • Implementation of Omni-Channel support which combines voice, SMS, email, webchat and social media channels with the integration of Symbee and AWS Connect.
  • Implementation of state of the art headset technologies for agents which provides real-time analytics including background noise maps, automated alerts based on agent-customer interaction.
  • Contact Center standardization across GDCs will lead to a 45% cost reduction in global IT OPEX, which will translate to an estimate of $500,000 per year savings.
Fujitsu Heredia, Heredia Head of IT 12/2016 to 04/2018
Recruited by Fujitsu, the leading Japanese information and communication technology company, offering a full range of technology products, solutions, and services.
  • Responsible for the 24x7 local infrastructure including corporate servers and databases administration, network infrastructure, corporate applications, IT managed peripheral equipment and resources, data and voice telecommunication services.
  • Manage staff and IT infrastructure to support the needs of Fujitsu's growing operation. 
  • Enforce Fujitsu's policies and safety regulations within the personnel.
  • CAB Member for Change Requests, helps to review and approve change requests.
  • Leading project to standardize global wide area network connections.
  • Incident Security Committee member, help review, contain and close security incidents. Periodical revision of Risk Matrix. 
  • Local CISO.

Key Contributions

  • IT budget reduction in existing contracts. 48% savings in MPLS expense and 38% savings in telecommunications contract.
  • Reduction in IT CAPEX expense of 20% by shifting cost to OPEX with operational lease for infrastructure renewal. 
  • Total annual savings in IT budget of $ 220,000; 15% reduction in annual budget.
  • Implementation of NGFW for improved perimeter security with anti-malware, anti-spam and URL filtering.
SBR Net Marketing Escazu, Costa Rica Information Technology and Operations Manager 11/2015 to 11/2016

Recruited by SBR Net Marketing to oversee all aspects of the Information Technology and Operations department's strategies by managing staff; researching and implementing technological strategic solutions.

  • Develop requirements, outlines, budgets, and schedules for information technology projects
  • Utilize in-depth technical knowledge and business requirements to Assess new opportunities and prepare proposals.
  • Develop security standards, procedures, and guidelines for multiple platforms
  • Manage relations with IT providers

Key Projects

  • DDOS solution: Researched existing WAF and DDOS mitigation solutions including Prolexic, DOSarrest and Amazon Web Services to implement a mitigation solution that would reduce the risk of a DDOS attack
  • VoIP Solution: Proposed and implemented a Cisco 2921 SIP-PBX solution running Cisco's Call Manager Express to replace the existing open source asterisk solution
  • IT Security Infrastructure: Change existing firewall software solution to a hardware based solution using the Cisco ASA 5515-X
  • Amazon Web Services re-structuring: Migrated services from Peer1 collocation services in Canada and from office HQ to AWS. Implemented security policies to manage AWS access with on-premises Active Directory
  • Email platform migration: Migrated company's email solution from an on-premises freeware solution (Postfix) to exchange online with Active Directory Synchronization and Skype for Business integration

Key Contributions

  • Negotiated existing IT contracts with external providers which saved the company 45,000 USD annually in IT and Operations expense budget reducing it by 55%
  • Re-organized Amazon Web Services structure to lower the monthly costs, this translated to a 45% savings, a total of 55,000 USD per year
  • Implemented the Atlassian suite of products for service desk, project management, and created a set of Standard Operating Procedures to ensure standardization in existing processes and to propose enhancements
  • Renewed IT Infrastructure.
CITIBANK San Jose, Costa Rica Regional Software Delivery Manager and Assistant Vice President 06/2013 to 08/2015

Selected by Citibank's Global Software Delivery group to manage global software delivery and deployment projects with a remit of 400,000 desktops and servers.

Software Delivery Projects:

  • Manage entire deployment process in support of horizontal software releases for Citi sites globally, including planning, installation testing, deployment, and quality assurance.
  • Validate software installation after each deployment cycle and analyze and report on missing or failed deployments
  • Implement remediation action plans to properly install software on all failed and missing devices
  • Report on all metrics to ensure that deployment goals are reached for each software deployment cycle and application.
  • Create data analysis tools, SQL queries, and process control documentation.
  • Ran installation tests, documented issues, ran reports for validation, and gathered and reported on success metrics.
  • Communicate with clients and system administration teams on software installation status, testing results, and deployment details
  • Coordinate with engineers on scheduling of server upgrades and installations.

Key Contributions:

  • Restructured existing wave balancing process to manage deployment of software to selected computers and servers prior to full release. Increased productivity across all global regions.
  • Implemented a new deployment monitoring process to track global deployments in real time and report on targeted metrics
  • Integrated the deployment monitoring process with Sharepoint to facilitate access to the resources

Host Manager:

  • Act as host manager for a team of six engineers, including interviewing, on-boarding, mentoring, training and contact point with Human Resources
Master of Science: Project Management 2016 Universidad Latinioamericana de Ciencia y Tecnología, Heredia, Costa Rica
Master of Science: Telecommunications 2010 Universidad Latina de Costa Rica, San Pedro, Costa Rica
Bachelor of Science: Electronic Engineering 2005 Universidad Latina de Costa Rica, San Pedro, Costa Rica
Professional Development
  • Certified Information Systems Security Professional - CISSP. 2019
  • Amazon Web Services Training on AWS Connect. 2018 
  • Continuity of Business per ISO 22301: SGE Consultores, 2017
  • Certified Internal Auditor ISO 20000 and ISO 27000: SGE Consultores, 2017
  • Solutions Architect Associate Certification for AWS: Cloudacademy, 2016
  • Operations on AWS: Cloudacademy, 2016
  • Citrix XenApp 6.5 advanced administration: Citibank, 2014
  • ITIL Foundtations v3: VLA Academy, 2013
  • CCNA: VLA Academy, 2013
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Professional Summary

Tech-savvy  Business Process Manager/Project Manager well-versed in all aspects of project management from inception to completion. Excels in process reengineering, project launches, continuous improvement and data analysis.

Core Strengths
  • Complex problem solving
  • Cross-functional team management
  • Budgeting and forecasting
  • Process improvement
  • Risk management
  • Troubleshooting
  • Reports generation and analysis


  • Systems implementation
  • Microsoft Office Suite expert
  • Management information systems
  • Project development and lifecycle
  • Change management
  • Cost reduction and containment



Professional Experience
Business Process Manager
September 2016 to Current
ABB(PGTR) Small Power Transformers Crystal Springs, MS
  • 1.5 million dollar increased in monthly production by modifying the production scheduling process. 
  • 25% increased in OTD (on-time delivery) by decreasing the lead time of project material.  
  • Nominated for Regional Mentoring Program and invited to Greg Scheu's Leadership Forum
  • 3 Direct Reports: 2 Business Process Engineers and 1 Business Process Analyst
  • Scheduling of Design Engineering, Manufacturing, and Supply Chain for Crystal Springs plant that totals 130 million in revenue annually.
  • Manage the portfolio of business improvement projects identified by key stakeholders in the division to ensure delivery and execution of these projects with desired quality, on-time, and within budget. As a result of these improvement projects there was a $32 million dollar 2018 (Q2) the best quarter since 2015.
  • Launched SAP Process Excellence (SPEX) for Crystal Springs. 
  • Ensure efficient use of processes and supporting technology/software. This includes: SPINE, Salesforce, Shopfloor Command, Capacity Planning, Sales Order Development, and SAP.
  • Provides direction to the project managers on customer visits, available production slots, warranty production, parts availability and on-time delivery. 
  • Created a tool that provides Sales and Marketing a years forecast. This tool increase the visibility of monthly production slots available.
  • Identifies operational challenges, informs senior management and leads a team in implementing solutions to improve business/ processes.
  • Supervise risk management strategies for the local unit and ensure actions taken to mitigate and control risks.
  • Manage appropriate business unit Business Excellence resources to drive implementation of programs, business excellence road map and necessary culture change.
  • Implement group, division and business unit improvement projects, IS services and applications.
  • Ensure efficient integration of processes and technologies from a global and local perspective.

Launch Process Engineer
December 2014 to September 2016
Faurecia Madison, MS
  • Launch Process Engineer over 3 Nissan Titan Seating lines (2 Allen Bradley and 1 Siemens PLC controlled).   
  • Responsible for multiple projects totaling a budget of $1,450,000.  
  • Plant Launch Process Engineer for 2016 Nissan Titan.  
  • Programing of Atlas Copco torque tools and control boxes.
  • Analyze and plan work force utilization, space requirements and designs layouts for equipment and workspace for maximum efficiency.
  • Plan, direct and coordinate manufacturing processes;develop, evaluate, and improve manufacturing methods by utilizing knowledge of product design, materials and parts.
  • Modified BOM's and Routings using SAP.
  • Determine product specifications and arrangements for purchase of equipment, materials and parts with vendors.
  • Applies statistical methods to estimate future  manufacturing requirements and potential.
  • Created and modified multiple PFMEA's and Control Plans.
Process Engineering Manager
February 2013 to December 2014
DHL Supply Chain (Exel Logistics) Canton, MS
  • Managed all Projects within the SLC, a 380,000 sq.ft. warehouse and the ILC a 1.5 million sq.ft. warehouse, a $40 million dollar a year operation.    
  • Provided support to Nissan Supply Chain Managers, that oversaw the ILC's day-to-day operation. 
  • Orchestrated the closing of the Nissan local area warehouses totaling $10.5 million in cost. 
  • Implemented the JDA Red Prairie warehouse management system in the ILC.
  • Planned the migration of 14,000 parts into the ILC.
  • Direct supervision of 1 Process Engineer and 6 Maintenance Technicians.
  • Designed/Modified the ILC's Headcount, Material Layout, Operational Processes and Equipment as needed to increase operational efficacy.  
  • Coordinated and implemented quality control objectives, activities, or procedures to resolve problems, maximize product reliability, or minimize costs.
  • Regulated and altered work flow schedules according to established manufacturing sequences and lead times to expedite production operations.
  • Applied statistical methods and perform mathematical calculations to determine manufacturing processes, staff requirements, and production standards.
  • Studied operations sequence, material flow, functional statements, organization charts, and project information to determine worker functions.
Field Engineer
July 2012 to February 2013
Weatherford Lafayette, LA
  • Performed CCL services, Plug-Back services, Packer services and Dump Bailer Services.
  • Experience using Bond, Sector Bond, Multi-Sensor Caliper, Gamma Ray, Gamma Gun and Neutron Tools.
  • Experience using CS400 and Warrior logging systems
  • Handled primary and secondary explosives
  • Responsible for the detonation of RDX and HMX explosives
  • Conducted well site safety audits before every operation and assures adherence to all safety regulations.
  • Maintained knowledge of the latest technological changes and operating procedures pertaining to company equipment, tools, and practices to insure maximum operating efficiency.
  • Informed customers of any unusual conditions noted at the well, maintains direct contact with customer's representatives throughout the logging or completion operation; interprets common services.           
Manager Trainee
April 2009 to July 2012
Enterprise Rent-A-Car Jackson, MS
  • Work in different departments to gain perspective, including marketing, sales, customer services, purchasing, merchandising, and personnel departments.
  • Handle established accounts to gain familiarity.
  • Adhere to guidelines of formal written training program.
  • Attend periodic evaluations.
  • Achieve a passing score in all areas of the management training program in order to continue in the program.
  • Participate with store management in interviewing, hiring, and training employees.
  • Use company reports to analyze sales, gross profit and inventory activity.
  • Identify trends and recommends proactive or remedial action to manage business situations.
  • Report market activity to management by monitoring and analyzing competitive price lists and products.
  • Work with and through management to develop and implement actions that protect company assets and profitability.
MBA : Business Administration(Project Management), 2019 LSU Shreveport Shreveport, LA, USA
  • Study of financial management, including the practical application of theory to the corporate business environment.
  • This specialization deepens your quantitative skills and critical thinking abilities, which can give you a strong competitive advantage.
  • Broadening your knowledge of financial market conditions and behaviors giving a better understanding in other areas of business.
35 Hours PMP Exam Prep : Project Management Professional, 2016 Villanova University Villanova, PA, USA
Master of Science : Hazardous Material Management , 2014 Jackson State University Jackson, MS, USA
  • Coursework in Environmental Law and Hazardous Waste Treatment
  • Coursework in Homeland Security and Emergency Management
  • Managerial Statistics and Management Communication coursework
Bachelor of Science : Industrial Engineering Technology/ Manufacturing Design , 2011 Jackson State University Jackson, MS, USA
  • Coursework in Industrial Manufacturing Technology, Sheet Metal Drafting and Welding Fabrication
  • Coursework in Welding Fabrication, and Tool Manufacturing/Design Technology and Process Technology
  • Electrical Engineering coursework
Project Management Institute, Central Mississippi Chapter
Member ID:
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Professional Summary
RESEARCH INTEREST Security analytics using Big Data frameworks, Cyber deception, Data provenance and Encrypted website fingerprinting attacks.
  • 5 years software development experience
  • C/C++
  • LXC Linux Containers.
  • Spark,scala,python,Java, Golang
  • Mesos, Docker, Marathon
  • Machine learning algorithms.
  • Natural language Processing. (HMM,LDA,LSI)
  • Feature selection and reduction techniques using PCA, SVD,
  • Randomized PCA.
  • Mahout, Pig, R, Shell
  • Cassandra
  • Hadoop/Mapreduce.
  • Virtual machines: VMware,QEMU ,VirtualBox.
  • Webservices SOA and RESTFUL services for data exchange
Work History
Research Assistant/Member BigData Laboratory, 09/2014 to Current
University of Texas Dallas, TX
  • DeepDig.
  • Honey-patch Deception based Framework for automatic Attack Labeling for Intrusion Detection using Linux Containers Encrypted website identification attack detection system using Glove(Global vector for word representation) Processed malware dataset(150GB) for classification using Spark with scala/python with speed up of 6x (reduced processing time from 24 hours to less that 4 hours.) using a cluster of 8 machines.
  • Automatic news clustering using Latent Dirichlet allocation.
  • Implemented Distributed Alternating least squares for large Matrx Factorization on spark.
  • Processed 20 Million ratings in 7 mins on.
Bigdata/Software Engineering Development Intern, 06/2016 to 08/2016
Apache Spark, Verizon Labs Palo Alto, CA
  • Implemented Cassandra benchmarking/testing toolset in golang.
  • Setup of production grade docker, mesos, marathon application framework for Internet of things (IOT) pipeline for large scale message handling (250,000 messages per sec) Identified bottlenecks and performed system tuning that improved IOT application message throughput.
  • Simulated IOT pipeline for more than 60 million virtual IOT devices using microservices architecture.
  • Implemented REST API frontend in golang for test automation on 100 cassandra node cluster.
  • Automated deployment scripting using bash, expect and python.
Intern Summer Software Engineer, 06/2014 to 08/2014
Fedex Dallas, TX
  • IPhone/IPad Development FedEx Office Print mobile Application.
  • Restful webservices.
  • Objective C, Passbook implementation.
  • Ruby Development.
  • Java, Oracle weblogic, Daily Scrum meeting using Agile methodologies.
Software Engineer C/C++ Developer, 09/2009 to 01/2013
  • System design, architecture, development, user acceptance test, and project sign offs Dukpt Pin Encryption for Smartcard application in Point of Sale Terminal Automated POS integration with Vending Machine using Serial Interface Protocol.
PhD: Computer Science, May 2018
University of Texas At Dallas - Dallas, TX
MS: Computer Science, Dec 2014
University of Texas At Dallas - Dallas, TX
Additional Information
  • AWARDS AND HONORS , Erik Johnson full scholarship for PhD in computer science with emphasis on processing large datasets. EGBA Leventis community scholarship for outstanding student. Federal Government scholarship. TEACHING Instructor Winter Break Workshop 2017: Data Analysis using Python Teaching Assistant: CS 6350 Big Data Management and Analytics Fall 2014, Spring 2015, Fall 2015 and Spring 2016. Teaching Assistant: CS6396 Real Time System Fall 2014 and Fall 2015.
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Petroleum Engineering student that is motivated and ready to learn more about all facets of the oil and gas industry.  I am passionate about the industry and strive to make a positive impact on it.

Texas Tech University Bachelor of Science: Petroleum Engineering Lubbock, TX, USA
  • Graduation date: May, 2020
  • GPA: 3.7
  • Minors in Mathematics and Geology
John Cabot University 2016 Rome, Italy
  • Study abroad summer 2016
Work Experience
Eog Resources Inc. May 2019 to August 2019 Drilling Engineer
Midland, TX
  • Focused on Directional Drilling and Measurement While Drilling
  • Successfully organized and implemented a project in the field
  • Compiled directional drilling data and tested performance based on several Key Performance Indicators
Eog Resources Inc May 2018 to August 2018 Production Engineering Intern
Midland, TX
  • Worked in the field with lease operators, gas metering team, compression team
  • Focused on advanced gas lift techniques
  • Attended and presented summer project at intern conference in Houston
ProPetro Services, Inc May 2017 to August 2017 Frac Engineering Intern
Midland, TX
  • Operated Pumps, C-10, Blender, Sand, Ground Iron, and Hydration.
  • Worked in the lab doing water analysis, oil analysis, cross linking, gel hydration, and acid compatibility tests. 
  • Worked as a team of three to put together weekly presentations that covered what we were responsible for learning that week.
  • Updated year-to-date reports for crew efficiency.
Small Compressor Sales & Rentals June 2014 to January 2017 Field Hand and Mechanic
Kermit, TX
  • Mapped units in field on mobile application.
  • Built and maintained gas compressors in field and in shop.
  • Troubleshooting malfunctions in the field.
Jantzen's Lawn Care Service June 2013 to August 2015 Lawn Care Professional, Accountant, and Manager
Kermit, TX
  • Landscaped/manicured residential yards
  • Managed scheduling, advertisement, and accounting
  • Gave bids/estimates for services
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Professional Summary
  • Experienced Engineering professional with strong leadership and relationship-building skills
  • Reliable Engineer with extensive knowledge of drafting and design and project management
  • Implemented vast knowledge of electronics principles to resolve complex electrical problems
  • Help initiate a more organized engineering package to increase manufacturing productivity
  • Experienced in maintenance, Diagnose and repair complex software's of Programmable Logical Controllers (PLCs), Human Machine Interfaces (HMIs), Distributed Control Systems (DCSs), and Industrial Networking and Supervisory Control and Data Acquisition (SCADA) systems
  • Demonstrated understanding of engineering theories and principles, and how they can be practically and effectively applied to solve problems
  • Complete projects under general guidelines, within allotted schedules and budget and with high quality standards
  • Develop, refine and update multiple maintenance and troubleshooting manuals and also helped to update drawings and customer documentation
Work History
Engineering Assistant 01/2015 to Current
Cask Brewing Systems Inc Calgary, AB
  • Proficient with design, repair, testing and troubleshooting of electronic, electrical, mechanical and pneumatic equipment
  • Able to program and document PLC systems using Siemens and Allen-Bradley
  • Coordinated with tech team to develop integration plans and technical profiles
  • Identified defects with various components and found suitable replacements
Electronics Technologist II 08/2012 to 09/2015
Spartan Controls Ltd. Calgary, AB
  • Assist in inspecting, testing and adjusting electronic components
  • Troubleshot electrical equipment problems such as electro-valves and sensors and also responsible for installation and maintenance of PLC control panels
  • Evaluate and interpret electronics schematics, blueprints, technical manuals, and computer aided diagnostics
  • Specialized in troubleshooting of custom electric panel using Delta-V and HMI components
Electronics Technician 04/2011 to 08/2012
General Motors of Canada Company Oshawa, ON
  • Ability to read and interpret schematics to troubleshoot PC Boards
  • Analyzed industrial designs using AutoCAD; implemented changes/resolutions as needed
  • Tested performance of electromechanical assemblies, using test instruments such as oscilloscopes, electronic voltmeters, bridge optics and calibrating
  • Worked with multiple technicians as a team
  • Diagnostics specialist
  • Safety-oriented
  • Clear communicator
  • Collaborative
  • Analytical problem solver
  • Proficient multi-tasker
  • Mathematical aptitude
  • Technical acumen
Diploma: Electro-Mechanical Engineering 2012 Centennial College Progress Campus - Toronto, ON
  • Electronics and system maintenance
  • Maintenance troubleshooting with PLC / Pneumatic interfacing
  • AutoCAD and Inventor designing and PLC programming
Diploma: Mechanical Engineering 2010 Technical Education Board - Gujarat, IN
  • Preventative maintenance and trouble-shooting of the robotic cell
  • Mechanical manufacturing and maintenance
  • Metrology & Instrumentation
Acadamic Projects
  • Pick and place robotic programming in 2-dimensions and 3-dimensions
  • Preventative maintenance and trouble-shooting of the robotic cell
  • Pneumatic Cylinder and its functions in paper cutting machinery
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Professional Summary

I am a hands on Technology Manager with more than 30 years of relevant I.T. and Systems technology and support experience from the development and implementation of production and business support. My goal is to continue down the path that challenges my technical and people skills so that I can continue working with dynamic companies on innovative and challenging projects. Tech when well managed is the greatest tool for enablement of human potential!

  • Agile methodologies (SCRUM)
  • Change management
  • Incident Management
  • ITIL Service Management
  • PCI Compliance
  • Cyber-Security
  • Collaboration tools
  • Strategic planning
  • Team player
  • Effective leader
  • Budget development
  • Process improvement
  • Project management
  • Recruitment and talent development
  • Vendor sourcing and negotiations
  • Customer-oriented
  • Works well under pressure
  • Excellent problem-solving abilities
  • Enterprise technologies
  • Cloud Technologies
  • Helpdesk and Ticket Management
  • Asset Management Tools
Work History
September 2017-November 2019 Sr. Director Of Technology Operations | Fandango Media, Ltd (NBC/Universal) | Beverly Hills, CA
  • Manage both Production (customer facing product) and Corporate Technology Operations for all Fandango brands including,,, and
  • Responsible for managing Corporate IT and Technology resources for 5 worldwide offices providing development and support for all Fandango brands. Service teams include HelpDesk, Systems Engineering, Data Operations and Content Creation.
  • Developed the Network Operations Center into a fully staffed, 24x7x365 operation that proactively monitors and responds to any performance issues across all brands.
  • Developed and implemented the Incident Management process for both business and security concerns. 
  • Implemented the Change Advisory Board to help validate and control software releases, increasing stability to customer platforms and an improvement from 99.271% to 99.976% uptime availability.
  • Oversaw integration of business redundant services with NBC/Universal Enterprise Technology and provide on-going management of relationship between the businesses.
  • Working extensively with Cyber Security teams to make sure all systems and services are compliant with corporate security standards.  Integrated Security Incident process to incorporate the NBCU Response Operations Center as a resource.
  • Worked directly with Compliance Department to establish Standard Policies and Procedures for managing PCI, PII and commerce related to a Federal Trade Commission audit.
  • Worked across all Technology Operations to create Capital Budgets and find efficiencies to reduce operating costs/improve OCF.
January 2015-August 2017 Director, Network Operations Center | Deluxe Entertainment | 2400 Empire Avenue, Burbank, CA 91504

  • Building the NOC for the entire Deluxe Entertainment company out of disparate help desk and customer service groups across the company.
  • Responsible for team of 14 domestic and 8 overseas based Operators and Engineers providing 24x7x365 Internal and External Customer facing support for Deluxe Digital Distribution, Deluxe Media and Deluxe Digital.  
  • Focusing on skill set inventory for the team to align staffing for better support of business demands across all business lines.
  • Developing tools for monitoring and processes for proactively supporting the needs of both internal and external customers.
  • Developing Documentation Runbooks to improve support processes and employee training/on-boarding.
November 2013-June 2015 Sr. Director of IT Systems and Support | Beachbody, LLC. | Santa Monica, CA
  • Managed a cross-functional team of 30 Infrastructure Engineering and Operations teams (Linux, Windows, Storage, Network, Data Center, DevOps, NOC, Post-Production and Creative Support ) 
  • Spearheaded development of an Information Security policy as part of bringing the business to PCI Compliance.
  • Prepared plans and layouts for implementation of a VSPEC (CISCO UCS / EMC VNX / VMWARE) infrastructure for new E-Business applications.
  • Played key role in reorganization and staffing of the IT Infrastructure team and designing support and equipment management policies.
July 2009-November 2013 Manager of Infrastructure Operations/Systems Engineering | DreamWorks Animation SKG | Glendale, CA
  • Managed the Systems, Network, Storage and Backup Engineering, Data Center Operations and Database Administration teams for 2 studios in California, including responsibility for budgets, personnel, scheduling, strategic planning and professional development of a team of 30 that provide core infrastructure design and support across a 30,000 processor HPC cluster and 7+ Petabytes of storage spread across 9 data centers.
  • Played a key role in the establishment of a private cloud infrastructure to support rendering, Implementation of Google Mail and Calendar for the studios, Design and implementation of a secure video playback service to replace distribution of DVD's in Post-Production, Infrastructure design and implementation for the on-line MMOP game
  • Establishment of multiple Co-Location facilities to support worldwide offices, Data Center Relocation of our studio in Redwood City, Design and implementation of Studio Data Centers for Bangalore, India, Shanghai China and Dreamworks Television Animation.
  • Technical integration of several Dreamworks Animation acquisions, including Classic Media offices in New York, London and Nashville and AwesomenessTV based in Santa Monica.
  • Responsible for SOX reporting and development of tools for supporting SOX Compliance.
December 2006-July 2009 Manager of Information Technology | CBS, Inc. | Studio City, CA
  • Spearheaded all technology outside of RF related systems at the largest network owned and operated duopoly in the CBS Television Network; including budgets, personnel management, vendor relationship management, server and desktop support to 500+ employees in a 24x7 business operation.
  • Played a key role in the buildout and migration of all users from the CBS Columbia Square Facility in Hollywood to the newly built CBS Studio Center Broadcast Center in Studio City consisting of 750 Windows workstations in both business and broadcast areas, 24 Macintosh workstations on a 60TB Dedicated SAN and server infrastructure, both physical and virtualized, to support them all.
  • The development of an Intranet for the engineering organization to move paper based workflows into digital form involving application development in a LAMP environment.
June 1997-December 2006 Various Positions | The Walt Disney Company / Studios | Burbank, CA
  • Disney Worldwide Services
    Manager of Server Storage & Architecture 
    -As a member of the Enterprise Infrastructure team, served as head of R&D for the design and development of the Enterprise Server and Storage Architecture supporting all lines of business across Disney.
    -Played a role in the development of business processes for the integration of Disney Corporate IT with its outsourcing partners.
  • Walt Disney Animation Studio
    Manager of Systems - (4/2000 - 8/2005)
    Manager of Systems Support - (8/1999 - 3/2000)
    Systems Administration Lead (2/1999 -8/1999)
    Sr. Systems Integrator (6/1997 - 1/1999)
    - Supervision of Systems Engineering, Systems Administration, Network Engineering, Operations and Image Data Services groups for Digital and Traditional Animation and Visual Effects studios in California, Florida and Paris
    - Budgets, personnel management, scheduling, strategic planning and professional development for a team of 35 direct reports that provide core infrastructure design and support to the worldwide studios.
    - Designed and implemented a 1000 processor render cluster of LINUX systems with 250 TB of spinning production disk that was named the 57th largest Supercomputer site on the Top 500 Super Computing sites worldwide in November 2004.
    - Wrote and implemented Feature Animation's Disaster Recovery/Business Resumption plan.
    - Re-integration of the Traditional Studio support group with the Digital studio support group.  

Associate of Science: Management Information Systems City University of New York - Kingsborough, Brooklyn, NY Completed 1 year of night study towards degree
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  • AppDynamics
  • ExtraHop
ACM * LOPSA * SMPTE * USENIX / SAGE * ASIFA * The Visual Effects Society
  • Project Planning, Analysis and Control - ESI International /George Washington University
  • ITIL Service Management Awareness
  • Puppet Master System Implementation - Puppet Labs
  • Data OnTap 7.3 - NetApp
  • BSM 9.0 Essentials - Hewlett Packard Development
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Executive Profile


A dynamic, innovative, high energy, and result-oriented technology leader with over twenty-five years of demonstrated career success in managing global technology product development and leading multiple products visions strategy and execution. Expertise in working well with ambiguity, defining comprehensive processes for NPI, applications and strategic business initiatives. An adept, customer focus, leader with excellent interpersonal and analytical skills. Product and business process strategist with positive, assertive presence with an ability to work effectively with all levels of the organization,. Managed full product lifecycle of enterprise projects and adding significant revenue dollars to the corporation.

Core Competencies
  • Program and Portfolio Management Delivery
  • VOC, Business Process and Work Stream Analysis
  • SDLC, Scaled Agile Framework concepts
  • Project financial Modeling and Sensitivity Analysis
  • C- Suite level communication & presentation
  • Project Performance metrics, Portfolio Governance
  • Resource Management and Product Development
  • People management, mentoring and training PM's
  • ADKAR Change management concepts
  • Value stream mapping & Cost reduction projects
  • Scrum & Kanban, Waterfall life cycle management 
  • HW, SW, Encryption, Strategic business Initiatives
  • Risk Management and Continuous Improvement
  • Six Sigma and Statistical Process Controls
  • Customer, Client & Stakeholder Management
  • Project and Cost center Budgeting and tracking
Professional Experience
Tennant Company Golden Valley, MN Director-Program Management 02/2015 to 08/2018

Directed, mobilized and empowered the program management organization of six PM's responsible for development, management and delivery of technology products and solutions. Managed the entire lifecycle of technology and business process projects. Drove  operational excellence of programs and ensured outcomes were aligned with the organizational priorities and expectations . Drove NPI process improvements and led program level governance improvements. Supported the team on portfolio investment and annual roadmap development process. Strong track record of creating global stakeholder partnerships and improved project execution and organizational value.

  • Strong program and portfolio execution record. Monitored to ensure that project ownership, accountability, expected benefits, KPI's and cross-project interdependencies were  aligned to the department & corporate goals. 
  • Empowered and mobilized the high performing cross-functional team around shared goals. Managed and directed multiple large scale programs  and ensured that project Cost, Schedule, Scope and Performance KPI's were met.  
  • Provided leadership, strengthened project execution using lean, agile and improved launch metric by 25%. 
  • Chaired and led program execution meetings from initiation to closure. 
  • Directed and coordinated resource allocations for multiple ongoing complex HW and system projects, including: project planning, reporting, and monitoring for resource contention and achieved 20% annual savings. 
  •  Chaired monthly program review meetings to discuss project status and improved stakeholder alignment.
  • Developed a comprehensive risk management method on programs and improved execution and outcomes.
  • Spearhead the development of the change control board and improved  the Integrated change control process. Performed Variance analysis on all project KPIs.
  • Partnered with finance and developed financial sensitivity analysis and improved  project outcomes.
  • Led and managed the project milestone readiness reviews, Go/No-Go project phase gate reviews including negotiating & execution of the deployment plans to all stakeholders.
  • Led the teams through successful program governance and interfaced with C-suite leaders on project approvals.
  • Assisted in annual operating plan and project portfolio selection and effective change management process.
  • Incorporated daily scrum and Agile methods and applied change management techniques to improve outcomes.

Seagate Technology Shakopee, MN Director -Enterprise Technology Program Management 09/1998 to 01/2015

  • Technology Program Management Director -(SSD) Solid State Drive Development  2012- 2015
  • Technology Program Management Director -(HDD) Hard  Drive Development  2009- 2012
  • Technology Program Management Director- Security/Encryption Solution  2005-2009
  • Technology Product Development  Director- Team Management  1

Successfully led the full product life cycle from Concept to Commercialization on multiple Enterprise Level strategic projects. Aligned project outcomes and successfully met the strategic and revenue targets of the portfolio. Provided subject matter expertise on program level communication . Led cross functional partnerships efforts to drive scope definition, project execution, validation, risk identification and mitigation efforts and improved overall outcomes. 

  • Provide program management, product management and technology leadership support for full life-cycle development of projects (HDD, SSD, Encryption/security). 
  • Managed program including definition of business process, requirements alignment between marketing and Engineering . Coordinated and tracked design, development, integration, testing, and deployment deliverables.
  • Led the team and acted as a primary point of contact responsible for meeting contractual commitments including the cost, schedule, technical, and quality performance of assigned program(s) within contractual boundaries, company expectations, and established standards.
  • Proactively resolved bottlenecks/conflicts and ensured phase exit criteria were achieved. Conducted and led enterprise level program planning workshops to drive focus and clarity on the program execution methods.
  • Analyzed critical data and summarized for roadmaps, project prioritization, and operational planning.
  • Improved Vendor Management and qualification plans and drove issues to closure using data analysis.
  • Provided Core team leadership and released two product generations of industry leading encryption solutions. 
  • Extensive expertise in external customer facing management on technical and business related reporting.
  • Interfaced with several key OEMs and system integrators to gather product requirements on product firmware needs and prioritized them to drive product development efforts.
  • Played a pivotal role in interfacing with external suppliers, and far-east factories on projects 
  • Provided team leadership and platform engineering strategy deployment support.
  • Partnered with Key OEMs and jointly developed test and validation plans for improving reliability.
  • Provided leadership and served as an advisor on development tasks and customer communications reports.
  • Led the product design engineering team in defining product requirements, design methodologies, product qualification, customer support for multiple products.
  • Provided effective team management including staffing, reviews, professional development and coaching.

Tandon Associates Simi Valley, CA Process Engineering Manager 02/1996 to 08/1998

  • Provided leadership to the Ops teams and managed storage device component development and integration .
  • Provided Eng support to the India Operations with a US team of 10 engineers and 3 technicians.

Micropolis Corporation Chatsworth, CA Principal Engineer 02/1993 to 02/1996

  • Provided hands on eng support. Applied six sigma principles to improve system level performance of HDD
  • Led the qualification of devices, application integration and customer acceptance testing.

MBA: Strategy and Marketing Carlson School of Management, Minneapolis, MN

Ph.D.: Materials Science and Engineering Oregon Graduate Institute of Science and Technology, Beaverton, Oregon

B.Eng.: Metallurgical Science and Engineering University of Madras, Chennai, India

Certifications and Leadership Training

Completed  Certification

  • Project Management Professional (PMP)® from PMI  - #
  • Certified ScrumMaster® (CSM®) from Scrum Alliance # 936583

Inprocess Certification 

  • Leading SAFe® Agilist - Scaled Agile  
  • PMI Agile Certified Practitioner (PMI-ACP)®

Completed Training Programs

  • Cross Lead leadership Training - MCChrystal Group Leadership Institute   
  • Leadership Development Program - Directors - Harvard Business School 
  • Design for Six Sigma Foundation Training - Seagate Technology 
  • Management Development Program - Univ of Southern CA 

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Highly effective Operations & Supply Chain Management, with over 20 years of experience. Offering in-depth knowledge in Account/Program Management, Product Manufacturing Management & Supply Chain.

  • Account & Program Management
  • Product Manufacturing
  • PCBA & System Manufacturing
  • Product Life Cycle
  • Supply Chain Management
  • New Product Introduction
  • P&L and Financial Review
  • Production Line Setup & Capacity Planning
  • Technical Project Management
  • Pricing & Quotation
  • Contract Review & Negotiation
  • Lean Six Sigma
  • Vendor & Supplier Selection & Management
  • Medical Product Operations Management
  • Request For Quote/Proposal (RFQ/RFP)
Director, Product Operations Management
March 2016 to Current
Flex LTD San Jose, CA
  • Managing multiple NPI & Production Projects in EMS Environment, including Supply Chain, Design Services and Manufacturing (PCBA & System Level)
  • Responsible for supporting, developing, implementing and managing account strategies for several global customers
  • Creating project schedule, financial parameters and technical requirements, managing project from design review phase through mass production
  • Manage & Review Request For Quote (RFQ/RFP) with Suppliers for Supply Chain & Custom Equipment to Support Product Manufacturing
  • Managing customer relationship Globally for all product programs and operational performance issues escalated beyond site Management
  • Initiate & Negotiate Flex Manufacturing Service Agreement with Global Customers
  • Lead & Manage supply chain solutions to new and existing customers, implement strategic quote development and cost reduction solutions through Flex global supply chain organization
Sr. Sales Operations Manager/ Quote Manager
April 2013 to March 2016
Flextronics Milpitas, CA
  • Oversees all activities related to the quotation process including the preparation and coordination of Request for Quotations (RFQ/RFP) for materials components, assemblies & custom equipment (Capex) from various departments within the organization and external customers & suppliers.
  • Managed Site Quotation & Supply Chain team of 8 full time employees.
  • Financial and P&L knowledge. In-depth Understanding of the cost drivers within the financial models to suggest cost improvements. 
  • Collaborate with Business Sales team to develop and implement sales programs and strategies to win new business.
NPI Manager (New Product & Reverse Logistics)
January 2008 to April 2013
Flextronics Milpitas, CA
  • Responsible for new product implementation and ensuring that it will satisfy Flex customers and other departments such as Manufacturing, Quality Assurance, Logistics, Planning. Prepares the cost estimates and the budget for the NPI projects. Negotiate with manufacturers and suppliers to meet company and customer expectations.
  • Implement & Maintain Product Lifecycle Tool for all NPI Projects.
  • Create & Manage Order to Cash Process for each customer/product to make sure all processes are define & implemented.
  • Manage & Oversee Production line setup & throughput capacity planning with factory Engineering to make sure it satisfied customer demand and future forecast.
  • Excellent knowledge of PCBA (Printed Circuit Board Assembly), SMT & System Assembly Manufacturing.
Test Engineering Manager
June 2005 to January 2008
Flextronics Milpitas, CA
  • Responsible for creating and implementation of test procedures & test strategies for manufacturing product.
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs. 
  • Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
  • Hired and managed technical staff.
Manufacturing Test Engineering
May 1996 to June 2005
Solectron/Flextronics San Jose, CA
  • Develops software and hardware to conduct tests on electronic products and systems.
  • Trains and instructs floor support, test technicians and test operators on test hardware and/or software, as well as proper problem solving techniques.
  • Resolves test yield problems by performing analysis of root causes, developing and coordinating corrective action measures and monitoring improvements.
  • Coordinates all activities and all testers during each testing phase of a project or program.
  • Monitored and adjusted production processes or equipment for quality and productivity.
  • Troubleshoot problems with equipment, devices or products.

Education and Training
Bachelor of Science : Electrical Engineering California State University Long Beach, CA, United States
Certification : Wireless & RF Communication, 1996 University of California, Los Angeles Los Angeles, CA, United States
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To obtain a grading position in Economics Department for Fall 2019

Bachelor of Science, Enterprise Risk Management and Economics Expected in 2020 The Pennsylvania State University University Park, PA, U.S.

Relevant Courses:

Basic Management Concept, Principle of Marketing, Accounting, Corporation Finance, Supply Chain Management, Intermediate Microeconomics Analysis, International Economics

Key Skills
  • Leadership
  • Project Scheduling
  • Team Management
  • Product Differentiation
  • Conflict Resolution
  • Communication Skills
Internership in Ningbo University Jul 2016 to Aug 2016
Ningbo, Zhejiang
  • Researched different projects in engineering department
  • Assisted professor improving the dressing machine and got patent
  • Analyzed experimental data to evaluate performance
Envision Engineering Program Jul 2014 to Aug 2014
Berkeley, CA
  • Completed different kinds of engineering preparatory courses
  • Finished different engineering projects
  • Team work with different foreign students
ASDAN Business Program Jun 2014 to Jul 2014
New York, NY
  • Visited lots of well-known companies and organizations such as Macy's and VOA
  • Finished the research project and do presentation about differences in U.S. and Chinese economy structures
  • Conducted researches about smart phone and food prefereces
  • Excellent Product Manager in Micro-world Business Competition in Shanghai
  • Third Prize in Canadian Business Competition 
  • Third Prize in Canadian Waterloo mathematics Competition
  • The Best Debater at Debate workshop in Hangzhou Foreign Language School