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Core Competencies
  • C++ Software Development (3 years)
  • Python (2 years)
  • Java (1 year)
  • SQL (1 year)
  • Valgrind (1 year)
  • MEAN Stack (1 year)
  • Angular (1 year)
  • IOS Development (1 year)
  • ReactJS (1 year)
  • HTML/CSS/javaScript (2 years)
Education and Training
Bachelor of Arts : Computer Science, 2017 University of Michigan Ann Arbor, MI

CSE Courses Taken: Web Database and Information Systems, Data Structures, Software Engineering, Algorithms, Theory of Computation, Computer Organization, Database Management Systems, Cryptography, Essentials for CS

Wikipedia Search Engine:
  • Built a full-stack Wikipedia Search Engine utilizing Python Flask, AJAX, and HTML/CSS/ReactJS
  • Implemented a MapReduce server running on Hadoop's CLI that indexes and persists Wikipedia files.
  • Developed an index server that handles search queries and returns results based on PageRank scoring.​
  • Built a full-stack personalized photo viewing website using NodeJS, HTML/CSS/Angular, and MySQL which allows users to upload, group, and post photos.
  • The frontend is implemented as feeds that contain photos posted by users and their friends. 
  • The backend is implemented as a Cache Server which abstracts the database and serves the purpose of reducing query latency.
  • Developed a fully functional RDBMS in C++ that supports DDL and  DML statements from a subset of ANSI SQL and provides indexing capabilities on any subset of columns. 
  • Optimized data retrieval by implementing hash and bst indexes on given columns. 
Software Developer
July 2018 to Current
  • Worked on a startup that focused on incorporating Blockchain technology to provide company-specific enterprise solutions to our clients which include Samsung and HTC.
  • Developed a full-stack e-commerce platform for our client, TheGreenSolution, employing NodeJS, Express, ReactJS, and MongoDB that allows users to make online purchases using a tokenized asset created by our system. 
  • Partnered with several blockchain companies to provide our customers with decentralized cloud storage and the ability to liquify their illiquid assets.
Application Developer
  • Developed an application that uses a matching algorithm which allows first year students to find a mentor that best suits their needs.
  • Identified and linked with multiple mentorship programs within the University of Michigan.
  • Learned Swift programming with no previous knowledge of mobile app development to develop the app.
  • Implemented functionality to manage schedules, calendars, and events based on student interests and needs.

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Summary of Qualifications
  • 5 years experience as a software developer
  • 3 years native mobile development experience. 
  • Knowledgeable, fast learning, motivated developer
  • Designed, prototyped, and launched functional applications for Android devices and embedded devices
  • Exceptional time management skills shown through handling multiple projects concurrently
  • Innovative thinking from a diverse work history: sales, technology, agriculture, oil field, construction
Technical Skills

Operating Systems:  Android, iOS, Windows, Linux, Unix, OSx
Tools and Technologies: Android SDK, Android Studio, Eclipse, IntelliJ, GIT, Atlassian products
Languages: Kotlin, Java, JavaScript, Swift, HTML, SQL, C, C++, Python, HL7

Work History
Software Engineer 11/2018 to Current
Hewitt Packard Inc. Kitchener, Ontario
  • Worked in fast-paced development environment, consistently meeting or exceeding deadlines
  • Researched and developed mobile Android app and SDK to help users efficiently locate all print services within immediate location.
  • Developed apps for cloud based services
Android Developer 03/2017 to 11/2018
PrinterOn Inc. (acquired By HP Inc.) Kitchener, Ontario
  • Successfully lead multiple team projects from start to finish
  • Updated and maintained legacy code for six Android apps to conform with current coding practices
  • Developed Android apps for embedded devices such as printers and MFPs
  • Created custom mobile applications using native technologies as per client specifications.
Computer Science Research Assistant 12/2015 to 08/2016
Dr. Gautam Srivastava - Brandon University Brandon, Manitoba
  • Developed algorithm to perform anonymization of social network graphs using Java and C++
  • Debugged/improved efficiency of existing ant colony optimization algorithm
  • Developed a working theory that was proved through experimentation
Relevant Experience

Software Engineer                                                                                   11/2018 to current 

Hewitt Packard Inc.

  • Designed and implemented new SDK and Android app for HP print solutions
  • Worked in fast-paced development environment, consistently meeting or exceeding deadlines
  • Participated in complete Software Development Life Cycle for proper analysis, development, testing, deployment and enhancement of the code.

Android Developer                                                                                   03/2017 to 11/2018

PrinterOn Inc. (acquired by HP inc.)

  • Successfully lead multiple team projects from start to finish
  • Updated and maintained legacy code for six Android apps to conform with current coding practices
  • Developed Android apps for embedded devices such as printers and MFPs

Computer Science Research Assistant                                                                                   12/2015 to 08/2016
Dr. Gautam Srivastava - Brandon University

  • Developed algorithm to perform anonymization of social network graphs using Java and C++
  • Debugged/improved efficiency of existing ant colony optimization algorithm
  • Developed a working theory that was proved through experimentation
Master of Math: Computer Science 2017 University Of Waterloo - Waterloo Ontario
Bachelor of Science: Computer Science 2016 Brandon University - Brandon Manitoba
Bachelor of Science: Physics 2013 Brandon University - Brandon Manitoba

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Global Information Technology Head

Experienced in leading information technology projects, expertise in all phases of project management life-cycle and strong team management background

Professional Profile

Senior information technology manager with deep expertise leading technology projects. Dedicated to delivering innovative, valuable solutions to drive customer service. Skilled in all phases of project management life-cycle, including initiation, planning, execution, and closure. Highly analytical with proven abilities in technical troubleshooting and problem solving to quickly remedy issues and maintain productivity.

Areas of Expertise
  • Project Leadership
  • Strategic Planning and Direction
  • Change Management and Process Control
  • Software Delivery
  • IT Governance
  • Team Building/Recruitment
  • Cloud Technology
  • Budget Administration
  • Cost Control/Reduction
  • Six Sigma Methodologies
  • Business Plan Development
  • Decision Making
  • Relationship Building
  • Amazon Web Services
Professional Experience
Fujitsu Heredia, Heredia Global Head of Cross-GDC Networks 05/2018 to Current
Accountable for implementing and ensuring standardized networks across all Global Delivery Centers including Costa Rica, Portugal, Poland, Malaysia, Philippines, China, Russia, and India for WAN, SD-WAN, Internet, MPLS and other network circuits.
  • Leading global migration for Next Generation Contact Center Platform across 5 countries.
  • Implemented proof of concepts for AWS Connect including voice recognition, machine learning, sentiment analysis, bots, etc.
  • Research, recommend and implement a standardize collaboration platform to be used across the different GDCs.
  • Understand (and ensure clear standardized documentation of) current network arrangements (including costs, constraints, and service continuity) for all GDCs and each of their key networks (i.e. FJWAN, GWAN, SDWAN, Internet as well as key local network circuits).
  • Develop and implement a coherent and standardized network strategy and associated policies for the GDC organization (including network service continuity & enhanced resilience for all GDCs).
  • Work closely with regional and global network support teams to provide a joined-up approach to network management and problem resolution.
  • Coordinate the resolution of key GDC network issues, including an initial focus on:
    - Japan OneTeam network solution, including remote access from GDCs for Japan customers.
    - Resolution of apparent networks slowness when using ZinZai Connect in GDC locations.
  • Respond to ad-hoc requests from (internal) customers regarding network issues as well as sharing of best practices across GDCs and ongoing maintenance of network diagrams etc. 
  • Maintenance of network diagrams and network cost profiles for each GDC as well as development and maintenance of cross-GDC network policies.
  • Standardization of network arrangement for GDCs in line with defined cross-GDC network strategy.
  • Ensure satisfaction with cross-GDC Networks (feedback from GDC Heads and other senior executives across GDC organization).
  • Budget and timescale management for all cross-GDC Network projects.
Key Contributions
  • Succesfully migrated On-Premises Avaya Call Center Infrastructure to Amazon Connect (Cloud Contact Center).
  • IT annual budget reduction of $300,000 (25%) with call center migration to as a service model.
  • Implementation of Real-Time Sentiment Analysis including call transcript and simultaneous translation. This helps to understand the real voice of the customer.
  • Implementation of Omni-Channel support which combines voice, SMS, email, webchat and social media channels with the integration of Symbee and AWS Connect.
  • Implementation of state of the art headset technologies for agents which provides real-time analytics including background noise maps, automated alerts based on agent-customer interaction.
  • Contact Center standardization across GDCs will lead to a 45% cost reduction in global IT OPEX, which will translate to an estimate of $500,000 per year savings.
Fujitsu Heredia, Heredia Head of IT 12/2016 to 04/2018
Recruited by Fujitsu, the leading Japanese information and communication technology company, offering a full range of technology products, solutions, and services.
  • Responsible for the 24x7 local infrastructure including corporate servers and databases administration, network infrastructure, corporate applications, IT managed peripheral equipment and resources, data and voice telecommunication services.
  • Manage staff and IT infrastructure to support the needs of Fujitsu's growing operation. 
  • Enforce Fujitsu's policies and safety regulations within the personnel.
  • CAB Member for Change Requests, helps to review and approve change requests.
  • Leading project to standardize global wide area network connections.
  • Incident Security Committee member, help review, contain and close security incidents. Periodical revision of Risk Matrix. 
  • Local CISO.

Key Contributions

  • IT budget reduction in existing contracts. 48% savings in MPLS expense and 38% savings in telecommunications contract.
  • Reduction in IT CAPEX expense of 20% by shifting cost to OPEX with operational lease for infrastructure renewal. 
  • Total annual savings in IT budget of $ 220,000; 15% reduction in annual budget.
  • Implementation of NGFW for improved perimeter security with anti-malware, anti-spam and URL filtering.
SBR Net Marketing Escazu, Costa Rica Information Technology and Operations Manager 11/2015 to 11/2016

Recruited by SBR Net Marketing to oversee all aspects of the Information Technology and Operations department's strategies by managing staff; researching and implementing technological strategic solutions.

  • Develop requirements, outlines, budgets, and schedules for information technology projects
  • Utilize in-depth technical knowledge and business requirements to Assess new opportunities and prepare proposals.
  • Develop security standards, procedures, and guidelines for multiple platforms
  • Manage relations with IT providers

Key Projects

  • DDOS solution: Researched existing WAF and DDOS mitigation solutions including Prolexic, DOSarrest and Amazon Web Services to implement a mitigation solution that would reduce the risk of a DDOS attack
  • VoIP Solution: Proposed and implemented a Cisco 2921 SIP-PBX solution running Cisco's Call Manager Express to replace the existing open source asterisk solution
  • IT Security Infrastructure: Change existing firewall software solution to a hardware based solution using the Cisco ASA 5515-X
  • Amazon Web Services re-structuring: Migrated services from Peer1 collocation services in Canada and from office HQ to AWS. Implemented security policies to manage AWS access with on-premises Active Directory
  • Email platform migration: Migrated company's email solution from an on-premises freeware solution (Postfix) to exchange online with Active Directory Synchronization and Skype for Business integration

Key Contributions

  • Negotiated existing IT contracts with external providers which saved the company 45,000 USD annually in IT and Operations expense budget reducing it by 55%
  • Re-organized Amazon Web Services structure to lower the monthly costs, this translated to a 45% savings, a total of 55,000 USD per year
  • Implemented the Atlassian suite of products for service desk, project management, and created a set of Standard Operating Procedures to ensure standardization in existing processes and to propose enhancements
  • Renewed IT Infrastructure.
CITIBANK San Jose, Costa Rica Regional Software Delivery Manager and Assistant Vice President 06/2013 to 08/2015

Selected by Citibank's Global Software Delivery group to manage global software delivery and deployment projects with a remit of 400,000 desktops and servers.

Software Delivery Projects:

  • Manage entire deployment process in support of horizontal software releases for Citi sites globally, including planning, installation testing, deployment, and quality assurance.
  • Validate software installation after each deployment cycle and analyze and report on missing or failed deployments
  • Implement remediation action plans to properly install software on all failed and missing devices
  • Report on all metrics to ensure that deployment goals are reached for each software deployment cycle and application.
  • Create data analysis tools, SQL queries, and process control documentation.
  • Ran installation tests, documented issues, ran reports for validation, and gathered and reported on success metrics.
  • Communicate with clients and system administration teams on software installation status, testing results, and deployment details
  • Coordinate with engineers on scheduling of server upgrades and installations.

Key Contributions:

  • Restructured existing wave balancing process to manage deployment of software to selected computers and servers prior to full release. Increased productivity across all global regions.
  • Implemented a new deployment monitoring process to track global deployments in real time and report on targeted metrics
  • Integrated the deployment monitoring process with Sharepoint to facilitate access to the resources

Host Manager:

  • Act as host manager for a team of six engineers, including interviewing, on-boarding, mentoring, training and contact point with Human Resources
Master of Science: Project Management 2016 Universidad Latinioamericana de Ciencia y Tecnología, Heredia, Costa Rica
Master of Science: Telecommunications 2010 Universidad Latina de Costa Rica, San Pedro, Costa Rica
Bachelor of Science: Electronic Engineering 2005 Universidad Latina de Costa Rica, San Pedro, Costa Rica
Professional Development
  • Certified Information Systems Security Professional - CISSP. 2019
  • Amazon Web Services Training on AWS Connect. 2018 
  • Continuity of Business per ISO 22301: SGE Consultores, 2017
  • Certified Internal Auditor ISO 20000 and ISO 27000: SGE Consultores, 2017
  • Solutions Architect Associate Certification for AWS: Cloudacademy, 2016
  • Operations on AWS: Cloudacademy, 2016
  • Citrix XenApp 6.5 advanced administration: Citibank, 2014
  • ITIL Foundtations v3: VLA Academy, 2013
  • CCNA: VLA Academy, 2013

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Professional Summary
Seasoned Software Engineering professional with over 10 years of experience in creating applications and systems through complex code, in a variety of industries. Extensive experience in data assurance, modification, and test modules. Continually exceeds expectations by creating valuable partnerships and works well with people at all levels of the organization, including stakeholders, customers, and vendors.
  • Researching & Evaluating
  • Strong Analytical Skills
  • User Requirements
  • Writing Code & Applications & Systems
  • Monitoring & Correcting Defects
  • Cohesion & Modification
  • Test Modules & Test Scripts
  • Security & Soldering
  • Embedded Unit Testing
  • Oscilloscope, Multimeter & Debuggers
Work History
Software Engineer, Current
TimeKeeping Systems Solon, Ohio
  • Investigating, researching, and evaluating new technologies including ultra low power ARM based bluetooth low energy microcontrollers for the next generation of products.
  • Diagnosing and fixing critical problems with pre-release products, including a lithium ion battery that was overcharging.
  • Analysing user requirements, and designing, writing, refining, rewriting, and unit testing code to develop new software programs including core platform firmware for the nordic semiconductor nRF52832 microcontroller.
  • Developing existing programs by analysing and identifying areas for modification, adding NFC functionality to firmware to allow in field configuration and identification, and integrating existing software products to get incompatible platforms to work together.
  • Creating technical specifications while working closely with other staff, such as project managers, graphic artists, UX designers, other developers, systems analysts, and sales and marketing professionals.
  • Writing systems to control the scheduling of jobs and to control the access allowed to users and remote systems, as well as writing operational documentation with technical authors.
  • Monitoring and correcting defects, and consulting clients and colleagues concerning the maintenance, performance, and modification of software and operating systems, and creating automated nightly system tests to exercise hardware and firmware using NI PXI instruments.
  • Leading small team of 8 in the development of embedded devices for use in correctional environments, by creating end-to-end manufacturing procedures and software with C# and MSSQL, while implementing unit testing build process for existing 8051 firmware via dual compiling for target hardware and x86.
Software Engineer, 01/2014 to 01/2015
Applied Vision Akron, Ohio
  • Managing the software development lifecycle by developing and directing software system validation and testing methods, fixing any bugs found, and directing software programming initiatives to shape the future of the systems.
  • Working closely with clients and cross-functional departments to evaluate current user interface frameworks to overhaul existing UI, and demonstrating and communicating project statuses and proposals, while overseeing the development of documentation.
  • Monitoring system performance by maintaining and adding new features to the real time vision inspection system, and analyzing data to effectively coordinate the installation of new systems and the modification of existing systems.
  • Leading a small team of 5 by developing and executing project plans including migrating existing CPU image processing modules to GPU / CUDA, resulting in increased speed and throughput, while communicating key project data to team members and building cohesion.
  • Creating innovative solutions to meet the company's technical needs by applying mathematics and statistics to problem-solving initiatives and evaluating new toolchains for ease of use and optimization capabilities.
  • Designing and implementing firmware in C++ for PIC32MX for slide controllers, including an I2C bootloader for field upgradable firmware, as well as developing PC software for the testing, manufacturing, and calibration of slide controllers.
Software Developer, PCC Airfoils Minerva, Ohio
  • Designing, developing, and automating different types of business applications for the accounting, manufacturing, and R&D teams, and implementing requirements gathered from stakeholders.
  • Testing software applications structure and computing systems, and identifying and explaining needed changes, while ensuring security and data assurance is being configured across systems.
  • Coordinate department needs and make suggestions regarding its technical direction, and ensuring that clean and creative solutions which use the latest technologies available are implemented.
  • Working in a multidisciplinary team including software, electrical, and mechanical engineering to develop an overall feel for system development, as well as providing help desk support for front offices and manufacturing areas.
  • Automating existing test modules by developing and debugging test scripts written in python, as well as reading and development software in C/C++ and simulink.
  • Migrating critical business software from VAX Mainframe to C# and MSSQL, and creating new closed-loop, fully-automated test and measurement scripts to test software-driven hardware functionality.
  • Using feedback from hardware test system including audio precision and labview to verify results of test scripts, and performing other integration testing while monitoring audio quality and feature functionality.
Senior Design Project, COMPANY NAME MISSING
  • Designing and implementing a solution tailored to meet a specific community in need, and organizing and generating the final report, written in LATEX, and presenting it to superiors and advisors.
  • Wring motor controller firmware for PIC16F micro controllers that are capable of orienting a camera within ± 0.5 degrees of desired position.
  • Interfacing a raspberry pi with an accelerometer, a pressure sensor, GPS, a magnetometer, and motor controllers to generate positioning data and motor control.
Co-Op, 05/2011 to 08/2011
  • Working with production engineers to update master electrical drawings in autocad for tire balancing machines, as well as populating and soldering printed circuit boards for production.
  • Assisting in development of a uniformity product line, by keeping floor documentation up to date, troubleshooting problems, and developing drawings and bills of materials.
  • Creating a transfer cart to improve mobility of the uniformity machine throughout the production process, and increasing safety and efficiency of workers through the implementation.
Engineering Assistant, 01/2008 to 01/2010
PPM, Inc
  • Aiding engineers in assembly and testing of prototype electronic test equipment, as well as working in small teams of 4 on the manufacturing of high precision electronic test equipment and accessories.
  • Resolving engineering problems by collecting and analyzing information, researching, adapting, and modifying engineering techniques, and recommending solutions for resolving design integration issues.
  • Meeting cost standards by preparing cost-benefit analyses, and tracking and reporting expenses, while also complying with codes and regulation requirements, and preparing permit applications, plans, and compliance reports.
Engineering Assistant, 06/2007 to 08/2007
National Biological Corporation
  • Assisting engineers with development of prototypes and the production of phototherapy booths per FDA guidelines by adapting and applying various engineering techniques to create the ventilation system.
  • Verifying engineering applications by conducting tests and inspections, building and analyzing models and simulations, and conducting laboratory experiments and measurements.
  • Preparing guidelines by describing operational and testing methods and procedures, as well as preparing reports and calculations that include engineering notes, designs, schematics, and board layouts, and filing them for future reference.
Lift Operator, Boston Mills - Brandywine
  • Ensuring the safe and efficient operation of mountain chair lifts, and the customers that use them by provided safety instructions while extending physical assistance to customers of all skill levels as they load and unload from lifts in all kinds of weather.
  • Providing superior customer service by interacting and talking to all lift passengers, while also identifying potential hazards and reporting them immediately for the safety of the guests.
  • Maintaining all operational aspects of the assigned lift including ramps, mazes, and signs, and communicating problems to supervisors while showing initiative in handling routine and emergency matters.
Bachelor of Science: Computer Engineering, The University of Akron - Akron, OH